Central Texas Electric Co-op’s mission is to provide our member-owners safe, reliable, high quality utility service at a reasonable cost.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
386 Friendship Ln, Fredericksburg, TX 78624
Lost power
Good Service
The worst electric company I have ever used.
They are the best! Great service and great people!!! Always on top of problems.
Very friendly folks and responsive customer service. Installed our rural service ahead of schedule.
more power outages than most slow response time
Lost power 6 days ago, all TCEC phone numbers are answered by machine. No communication, just a recording saying we are working to restore power, but it could be days. 1 star because you can’t post 0 stars.
So disappointed with CTEC. Every time I call about the 02/21 outage I get a different answer or excuse. At one point they tried to tell me that my power was up and running when I’m sitting in my house with nothing. All I’ve gotten is the run-around. Thanks for nothing CTEC. When your customers needed you the most, you failed us.
Still no communication from ctec as to what after 10 days without power..on grape creek rd …we r still without power..
And we have an electrical line draping the road across the stree . I would be much more understanding if they had communication and maybe some empathy.
Nice folks but terrible electrical service and communication. We live on Morris Ranch Rd and experience 15-20 outages per year. There is no way to get a hold of anyone during an after hours outage in order to plan for life without power. …
We went 16 days without power for the storm, it’s been 4 months and there’s still poles and the top part of the poles laying along side of the road in Kerr and Kimble county ( FM 479/ hwy 290, and all the little roads in between) I feel …
I realized ctec is very busy with all the downed lines and that everyone needs service but when a family is without electricity for 11 days and no one can answer the phone it gets really hard to be understanding. Here are a few things I …
Missed one payment -unintentionally- due to a canceled Debit card that was lost. 15 days later they disconnected our service. Meanwhile they sent the email about the amount due with the current bill but in a smaller font. Other than that …
I live on 87 North at Hilltop , and I’m also a First responder- I have been out of electricy more than most but not as much as some – in the last two years with the ice storms . While out and about at all hours with my job – I have seen …
The office ladies are very nice, however the billing and communication is terrible. There is some kind of communication breakdown in their system that needs to be addressed.
The leadership team at CTEC would rather lose another court hearing creating additional costs to the COOP then settle for $95.25. …
The lady in the Fredericksburg office is flat out rude and mean! You do not tell a customer to open their eyes and read!! You take the time and help not criticize and demean them! Absolutely terrible! The ladies at the kingsland branch were helpful and polite they helped get me set back up!