Centrelake Imaging & Oncology is an integrated network of outpatient radiology facilities located in Southern California. We are committed to providing state-of-the-art diagnostic imaging services using advanced technology. We perform an extensive range of minimally invasive procedures in our Vascular and Interventional Centers.
| Friday | 9AM to 5PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3115 E Guasti Rd, Ontario, CA 91761
Diana was mad slow and made everything so difficult when it was so simple. I called ahead to make sure we could come in for a walk-in x-ray with a Physician’s Order and no authorization letter with Medicare, they said to come in, and they …
The receptionist Cindy Gonzales is rude and her customer service is very bad. In general this location customer service is poor but other employees are doing a decent job except Cindy. No wonder they have such horrible ratings which they deserve.
Very good
They are awful to get a hold of
This place is amazing. Beautiful office and friendly staff.
The lady doing my test was very professional.
Very nice to my emotional sister when had sonogram done.
Arrived as requested @9am for 11am appt. I was not even called until 1230pm. Terrible customer service and no regard for my time
Reception has very bad attitude. Do not go there if you have a choice.
Worst Staff of brainless key pushers
They are not open in Ontario ,Pomona, due to security breach, there website has some auto insurance on there. They have been hacked.
Horrible location if you don’t have a car staff are rude I had to wait an hour and 40 minutes never ever will I come here
They dont answer the phones. So anooying spend 2hrs. Which each location had their own phobe.
The Centrelake did my exam then they ask me to pay $5 evertime to see my report online. Why?
If I could, I will give no star.
Unfriendliness.
Try to make an appointment im hold almost an hour today and yesterday 30 minutes. No one answer.
Try other location this place is a nightmare
Receptionist are too lazy they don’t wanna move and it’s take few hours in waiting …
Very long wait times over the phone for a simple appointment scheduling, over 30 minutes, receptionist was very rude and had a very bad attitude for no reason, after this experience I chose another imaging center in Claremont, this place is not professional at all
THE GIRL IN THE FRONT DESK IS THE WORST CUSTOMER SERVICE, I BEEN HERE TWISE. THE FIRST TIME I THOUGHT SHE WAS HAVING A BAD DAY BUT TODAY CONFIRM SHE JUST NOT ONE TO BE HELPING AT A FRON DESK SEEMS LIKE EVERYTHING THAT IS ASKED TO HER …
Receptionist was unprofessional, rude to everyone walking in, including us. Last place you should visit. After walking in at opening at 9 am, they told us an hour wait.
Had such a wonderful experience at this facility.
Lupe at the front desk is amazing!! She is so patient and attentive. I was very nervous but she walked me thru the entire procedure. …
This is my second time here, and there is always a problem with the receptionist. The first time, she told me my referral couldn’t be authorized. My doctor’s office called them and after an hour it was authorized. This time a different …
First time getting an MRI. It was quite an experience. Not bad but I don’t like that claustrophobic feeling. I felt like my face was 3 inches from touching the top of the tunnel. So it just freaks me out for some reason. They gave me ear plugs though and that helped a lot.
Horrible Mammogram Tech. Very rude and disrespectful. If you work in the medical field. You need to be respectful and caring to patients. I worked several years in a hospital setting and would never treat patients like trash.
I’ve never had a problem here.This is the place i get my MRI’s & ct scans & mammograms & every time im there i get great service & very kind staff. Only issue for me is long hold time to schedule appt. Suggestion would be having more staff for scheduling. I hate being on hold. At this very second my hold time is 8 min 40 seconds
Place was dirty, rust on toilet wouldn’t flush, they keep me waiting for over 2 hours when I had an appointment….I asked to speak with a supervisor, and was told they were not there…they did not even return my call. I CALLED EVERY DAY FOR THREE DAYS. DO NOT GO TO THIS PLACE….
Very impressed with my visit today. I had an appt for a specialty test & added my reg x-ray and I was in and out in 26 mins!! The staff was quick.
I made 2 appointments. One for an ultrasound and one for a mammogram. When I called the appt for the ultra sound was Feb 14th at 1 pm. I was told I could not get my mammogram until after March as it was less than a year since my last one. …
No stars .. been at upland location ***** , this location I didn’t like. Asking to be 15 minutes early then 45 minutes ( machine warming up/ cycle.. and front desk shouldn’t be at the front
Omg!! Did I really get in and out of there in less than 30mins?! With a CD to take to my doctor as well. It was so quick, loved it, the atmosphere is very calm and everyone is super friendly. The guys taking the X-Rays were so kind and …
Wish I could give zero stars…Had an appointment set up 2 weeks ago, office knew I needed sedation. This was also confirmed when they called me yesterday and I was told to come an hour early at 0730. They are now saying they can’t give …
Poorly trained staff and facility was not well maintained. While waiting I observed the restroom was a disaster and the water cooler had few cups and was empty. Multiple staff took Multiple pokes attempting to find a vien for an injection before I finally said we are done. Not sure why they were not better equipped.
I was called in promptly for an ultrasound appointment that I had made almost 2 months in advance and the tech was really nice and she made me feel comfortable. Very professional.
Very rude staff, they don’t care about the patient’s health, they treat the patient like garbage. I have tried to make an appointment for my daughter for 2 months and whenever I speak to verify authorization it is always wrong. I spoke with different receptionist and every single time is something different.
Very unorganized. THEY cannot keep their own appointment schedule. They canceled my wife’s appointment with LESS than 24 hours. They canceled my wife’s 3rd appointment 6 hours after I called to confirm it. Save you time ask for a different …
The worst place to take your imaging done. Took my mother there to get some testing It took the elderly Tech 3 Times to put IV in her arm. This is the 2nd time I brought my mom to this location Location because they did not have any other …
The receptionist needs education in HIPAA. I was there for a routine mammogram.
I was not happy when the receptionist yelled through the plastic device between the front desk and where I was standing if had implants and expected me to yell …
I’m sorry to say it.
This is the worst and irresponsible place ever.
I made an appointment at 11.15 today for routine CT scan. I came 15 minutes …
Overall poor customer service. All scheduling number provided on their website drops your call after a few minutes. The best way really to schedule/reschedule/ cancel appointment is online and their staff will call you back. I tried to …
Went in for an urgent exam and had a wonderful experience with Carliea and was greeted by Jackie who was very welcoming. Thank you to the entire team
This place is something else. We had an appointment at 11:15…so we showed up at 11 am so my dad could fill out paperwork. On that paperwork he stated that he had a stent put in during Christmas 2005. …
If I could put 0 stars I would! Don’t bother making an appointment here, they will cancel you over and over and over! The worst most unprofessional imaging place I have ever dealt with! They will waste your time and do not care! They do not …
Avoid this place if possible. First appointment I came in and they told me that I had called to cancel my own appointment, which I did not. After fighting them on it they saw me. The second time I show up for my appointment and they have no …
Centrelake Imaging is the WORST.
Checked my mother in for an X-ray. Was told to wait in lobby. 2 hours later, was …
Took 3 months to get an appointment. I finally get scheduled for a 12:30 appointment and was asked to arrive 15 minutes early to complete paperwork. Sat there for 45 minutes with no one going in or out and never being called. I asked the …
The individual, male with heavy accent, has absolutely no customer service skills whatsoever. Picked up the phone without announcing that he was with Centrelake and then continued conversation with another person in background. When he came back on line he was extremely rude.
Friendly staff & very clean inside. Frequent sanitation, temperature check prior to entering & masks required. I had an appt for an MRI. The technicians and doctor were great! Clean changing rooms, restroom & procedure room. Highly recommend based on the great service I received today.
I tried canceling an appointment 2 days before my appointment date. I could not get a hold of anyone. They sent me a bill in the mail of $50 for a no show fee. I tried calling the billing department to dispute this and got no answer. Left a message, let’s see how long it takes them to get back to me….
Terrible customer service all around. We have so many patients with bad experience here. The only thing stopping our facility from sending patients to radnet is the fact that patients’ insurance covers for centrelake only. Also, it is impossible to get a hold of Jackelyn the front desk receptionist and Tanya their cite manager.
The receptionist lied and kept changing her story so that they wouldn’t be to blame for anything. Showed up to appointment, and they didn’t have a doctor on staff that day. She first said they tried to call me which was a lie, then said …
The staff at Centrelake Imaging in Ontario did an excellent job taking care of my wife. A special shout out to Cindy, who was especially friendly and welcoming, and to Habib – the tech who helped my wife with the scan. After we had a …
I was in and out in 25 minutes. All staff was pleasant, and profeasional. Facility was very clean. My technician made me comfortable and communicated well with me. I have always been impressed with this facility. It does take a long time to …