Our lines are bad. We have ACN who uses Centurylink lines. ACN has requested line changes numerous times. They schedule to have the lines replaced and Centurylink never shows up for the schedule appointment to replace the lines. This has …
I have lost internet connection 7-8 times in the past 2 weeks Prior to that many times. I have had a Tech out now 3 times. Each time missing work. He tells me to be patient ?? They are in breach of my contract by not providing service would …
I was burdened with Century Link for 17 years. I FINALLY reached my limit of frustration over abysmal connection speeds, dropped calls, moronic customer service and overall apathy and signed on with another provider. I cancelled ALL …
Been dealing with then for awhile. If I could get help from them it be a miracle.I contacted BBB and they have not even replied to that yet. This is not a buisness that cares about families or even service to my experience. If this continues and my problem persists I will be taking to other attorney to escalate this problem.
No accountability by senior management. Go get them FCC. I’d love to explain my experiences to them but they feed you the same balderdash lines. Don’t pass the buck. Accept responsibility and explain to your customers the problem and how you will resolve it and what you will do to compensate and communicate it company wide.
We were just scammed. Classic bait and switch. We signed up for DSL and the installer came out. He convinced us to upgrade to Fiber for just a little more. We just got the bill and it was a LOT more than he quoted. CenturyLink says on the …
Worst customer service I have ever received in my lifetime! Fraudulent billing practices – they overcharge and completely change your order without your knowledge. Virtually impossible to rectify complaints. If they don’t want to deal …
I have been lied to on multiple occasions by their sales staff, have also been hung up on while on the line with support. Not to mention losing my job and finding out when I need to cancel my service due to lack of income that I am stuck in …
I’ve wanted to change provides for 6 months there isn’t anyone to use other then centurylink. It’s 6 days before my bill is due mind you I am one month behind. My Internet was shut off today so I called to say full paid will be done one …
My husband got fired from century link because of the health insurance .I had breast cancer and after that he got fired. Been with company for 21 years never had any but good things to say in reviews .Can not think of any other reason to get let go after that many loyal years.So customers and employees they treat badly.
I’ve been with them for a week, tomorrow. Today will make the 5th or 6th time a tech has had to come over. Internet is out completely, since last night. Up til now the issue has been extreme slow downs, to less than .5 mb. Tech support sucks too.
This is the worst company I ever had to deal with. The customer service is so rude. I have a 96 year old uncle who is now in a nursing home and they will not shut his service off. They are taking $79.00 a month out of his account for phone …
Phone service is a joke if you have an outage good luck at getting someone to fix the problem, have had problems with the phones where I live for years you call and talk to a tech and some are down right ride and they tell you the same …
Worst Customer Service, horrible internet service. Spoke with a supervisor who argued on the phone with my husband over credits that disappear off your bill unless YOU call to keep them. Parish had THE WORST customer service. You never talk …
Didn’t think it could get any worse then spectrum. But here I am writing to anyone considering their service. They Trashed a section of my Yard trying to get new service, made countless promises and did not follow through on them, and after …
Worst service ever been waiting 15 days to move service from one address to another …. rude customer service … lack of customer comcern.. and it’s the only service so they get away with this…. worst internet company I’ve ever delt …
I was surprised by the quality of customer service i received today. I had issues with my internet for the whole day. When i called CunturyLink someone named Nescel was able to solve my issue with a positive attitude.
Century Link is by far the worst company to deal with. I have had service with them for 2 years now. I called to have my services transferred to my new address. It took 2 days and 6 people for me to finally get that order processed. I …
In Greenville North Carolina CenturyLink has their address listed as RE/MAX Preferred address on Google. We have always been in this building since it was built 12 years ago. CenturyLink has never been in this building. GPS sends people …
The only company I know that would try and tell you the sun shining down on this planet we inhabit is blue, not yellow. I recently looked at faster internet with them since they are my current provider. Being that it’s 2016, I opted to …
Well there really isnt a reason to mention all the issues with this company so I’ll leave you with the latest issue. I canceled my service a month ago with a 0 balance. One month later you say i owe you $23.91 then you bill me $71.49 …
CenturyLink has awful customer service! The website has links that take you in circles and their customer service representatives chew gum, slurp drinks, and eat food while they talk to you in a noisy room. On top of that, they don’t …
I had CenturyLink bill me for a phone line when what I ordered a phone/internet bundle. The only reason I wanted service was for a better internet connection; I use AT&T mobile for my phones. They came out, promised both as a bundle and …
Onto 11th person to be taken care of what was called and completed in August 2019. I have been called a liar, rep attempted hard sales, told disconnect done but no confirmation number, service allegedly has been cancelled (now), you have …
Pretty bad when customer service can not handle your problems so you call corporate and their phone system literally hangs up on you after 2 minutes over and over and over…….
Hi century link I am highly outraged and disappointed in your company. The fact that you would allow one of your workers to apply someone’s else’s bill to my account is completely unacceptable! We previously had yall at our old residence …
I have never been so utterly disappointed in a service in my life. We have been on the phone with DirecTv attempting to figure out why our service with CenturyLink hadn’t been canceled on July 20, as well as our DirecTv. As of today, we are …
3-10-2016. Wanted to try broadband services, special promotion. Ran into problem with CenturyLink trying to extort money out of me for someone else’s bill attached to my adrs. Md them aware of wrongful situation n’ they refused to adrs or fix problem. Lost an excellent potential customer.
Abysmal customer service. If you call, expect hold times of 30 minutes+. If you use online chat, CenturyLink customer reps cannot answer any financial problems. They have had a double payment we made since August (4 months), cannot find it …
I have had a number of negative experiences with CenturyLink. To share a few, when I called three weeks in advance to cancel my account, Century Link erroneously closed my account the very next day. They then had to issue me a whole new …
It takes hours to get to speak to an actual person, usually then you are transferred multiple times, and when you do speak with someone they are incredibly rude. We turned off our service over a month in advance, then employee guaranteed …
I scheduled an installation for new construction in the Harker Heights/Killeen, TX Area with instructions to call prior to arrival. The technician never called. I sat there from 0745 am to 0600 pm waiting on an installation. I called four …
I need answers, from someone about what can be done about this company. Today was the last time I was put on hold for 45 minutes or more! Or is this how your customers are treated? At this point I am beyond frustrated, and in disbelief …
Awful you turned off my parents service when you were supposed to be repairing it, you are very cruel to do that, then your call center was awful
they will be canceling service,
Worst ISP one can encounter. Everything about CenturyLink is a nightmare. I was assured that my account was closed long ago only to have a collections notice for unpaid twenty something dollars they couldn’t bother to ask for themselves when I canceled their service. STAY AWAY FROM CenturyLink!!
Internet service out 3 times in last 3 months from 1 to 3 days. Internet out now. Given 2 different times for restoration. Last time I was given 10 different times for restoration. Sounds like they do not know what they are doing.
Was disconnected after payments received. Rep verified payments received before disconnect, but still had to pay additional month. Now I RECEIVED a bill on March 8th stating bill DUE March 6th. Called for Rep, got outsource that could …
ZERO STARS!!!!!!
After 24 years THAT’S RIGHT 24 YEARS, I finally wised up and got rid of this HELL THAT IS CENTURY LINK. The appalling customer service, (they literally hang up …
Ive been without service for 9 days. Ive called 14 times and was just told they wont get to me before next week. I called the Texas PUC….they are off for Christmas!!!
I am very dissatisfied and frustrated and dread calling your unprofessional customer service center, the service that I have received the last few times is just plain ridiculous, it makes you wonder if you have a quality assurance team. I …
they continue to charge more than I owe. I have all work orders that put in request for credits on over billing. they state that they will not credit me. Funny how this company has no corporation where you can speak to presidents secretary. Also not listed with bbb
Worst internet provider ever never gives the customer what they actually never give the customers what they tell him they’re going to give them I have to restart the router 3-4 times a day some days I don’t even have internet at all if you …
I’ve talked to over 20 yes 20 people to get my situation resolved ! And it wasn’t . They won’t even disconnect my services per requested by me . I’ve asked numerous of times for a simple label to be sent to me to return a modem and never …
This company robs their customers. They have an outage in my area and only customers that call and complain will get credit and the others that they know are out will not. We will be out for days. This is unacceptable. They have also …
I have yet to call and get the same answer. Yesterday I called got transferred to 3 different people. By the 3rd one I was guaranteed my problem would be resolved but before she could finish getting the paperwork finished I had to go to …
Talk about the most unprofessional uncourteous company in the world. Every time I’ve ever called I got some woman that was using her emotions instead of reasons to communicate with me with an attitude. After almost a year and a half of …
The worst (among many contenders) telephone/internet company I have ever experienced. They could care less about you as a customer. All they care about is your money. The service is expensive and slow. They people must all be contract …
The worst customer service in the country. If you are getting nowhere with the online chat or if you have problems with customer service, contact the corporate office in Monroe, LA. The representative that I had the pleasure of speaking with on on several occasions seems to be able to get things straightened out pretty quickly.
Most customer abusive and unfriendly company. Continue to abuse customers
By charging excessive rates for little to non existent internet quality service. They should be reported to government authorities for bad business practices in the midst pandemic
I agree with all the 1 star reviews (should be 0). Long waits for customer service, dropped calls and chat, transfers to new agents with again long wait times. Requested vacation hold and still charged regular fees. Called to complain and …
Pos service. Acts like a prepaid phone service offering only so much data per month. Pay for 30 mbps .. get 2. They slow ya down even more in the middle of billing cycle saying you used all your allotted bandwidth. My kids are virtual school!
I really have something to say to this company right here on this review page. Dear CenturyLink Headquarters, I’m glad that this internet service is way over with me and my mother Janice Snell-Smith ever since we disconnected from you all …
I have been trying to cancel my account for numerous days. I have been transferred back and forth between post paid and simple pay departments and know one seems to know which account I have. Know one can cancel my account yet I’m still …
0 stars if it would let me! This is by far the worst service I’ve ever had. I bundled with Direct TV and was misquoted cost, bills were sent in the wrong name and email address, late fees occurred and CS is nil, promises nil. stay clear of this company.
You read some reviews about CenturyLink DSL service. Those shining reviews are bogus. Our only provider,CenturyLink, has a huge problem with customer services and especially internet services. We are constantly calling about our service …
(Colorado) THE ABSOLUTE WORST SERVICE I’VE EVER EXPERIENCED! The internet worked just fine. It’s the customer service and account management that’s a DISASTER! Day 1, January/February, setting up my account: They didn’t bundle, they didn’t …
Watch your bills. The most unhelpful billing department and customer service I’ve ever dealt with! You call to fix things when you noticed a problem with the billing and they screw it UP even more! …
I just need to update my address. CenturyLink is absolutely worthless. No one answers the phone. I have held over an hour. No kidding. Tried chat. After emailing back and forth my account info, the chat idiot said they are not able to do …
I would like to give CenturyLink negative stars. I ordered service on November 23, 2020 over the phone. It took over 3 hours! After My modem delivery was not even on my app out for delivery. I called and got 13! transfers to other CSRs! …
I can’t imagine a service experience that could be worse than CenturyLink. My order was a disaster, my install was a disaster, my bill is a disaster, my service is a disaster, customer service is a disaster, quality and speed are both a …
This is one of the worst companies I have ever dealt with. Today I spent over four hours on the phone to get credit for a service I did not order and 4 hours last week. They charged my credit card without my knowledge after saying they …
I live in Florida. I got my internet service through CenturyLink last September. Was laid off my job three months ago and was only able to pay my rent and food(unemployment). So I haven’t been able to pay my bill. Got a disconnect notice, …
Their reps are rude and do not know how to schedule A rep by the name of Cody hung up in my face was over speaking me lied about supervisor not wanting to talk to me and had a bad attitude ive have gotten the run around for a week about a …
We continue to have intermittent signal issues. Calling their customer service is even more frustrating as you get employees who want to argue with you instead of trying to fix your problem. Why would an employee EVER start a yelling match with a customer?? Century Link customer service is a huge joke!!!
This is the absolute worst internet and phone company I have ever encountered. They tried to bind me into a contract unethically without my knowledge or authorization. Their prices are so bad that I guess they have to force people into a …
Can there be a minus star? Had to light up one up just to get it to publish. Absolutely the worst customer service on earth. Misquotes, mistakes, lies, they actually hung up on me…..Now I know why they have no complaint department… …
have been trying for years to get internet high speed. Nothing but transfer from person to person. Houses all around me have service. Hook up is at 300 I am at 345. No high speed service. No one seems to make the service order happen. …
If you order new fiber from the D2D salesperson after fiber is laid in your neighborhood, you’ll get the internet connection, but Centurylink will have no record of your account, even after 30 days connection – SO IT MUST BE FREE FOR …
I cannot convey my disgust with the customer service enough. After reading all the reviews here, at least I know I am not alone. Century Link needs a complete overhaul of there billing and customer service. I’m not sure if it’s because …
Paid my bill at 11am, got told my service would be restored by 5pm the same day, call in at 530pm, first number tells me after giving numerous options for existing customers that the number I called is for new customers only and gives me …
This is by far the worst experience I have ever had. I’ve waisted 5 hours trying to fix their mistake on my account. By the end of both days of trying they say there is nothing they can do because the department I need to speak with is closed. Never ever pay this company for and services.
I recently closed my account due to moving and advised the sales rep I spoke with when I closed they said they couldn’t get service at my new address. Then I called right after to get the information to ship back the modem, I “rented” from …
The absolute worst internet provider. I pay for 100mb and I’m getting 5mb. It’s ridiculous. Never ever even consider using these guys as an internet provider.
Worst customer experience EVER. Centurylink is by far the worst company to go for ANY service. I have been without internet for 3 weeks and customer service and repair constantly give me the run around. How do you run a business like this? …
We have been customers for over 3 years . And in 3 years our internet has worked a quarter of time . We have had a technical problem and seem to be told the lines in the ground are bad . They have replaced everything but the line and still …
If I could give Century Link a half star I would have . They say that they appreciate you being a loyal customer but they don’t . They screw up on your bills and you pay . This company has no loyalty to customers all we are to this company …
Worst company I have ever dealt with in my life!! I have wasted 20 hrs of my life in the last 3 mo. With every possible situations. . I make payments they say they never took out but mybank says otherwise. All they do is transfer you …
The worst internet provider ever! My wireless internet speeds are super slow. I have called them several times and keep saying the same thing, ” every thing looks fine.” my internet speeds magically fixes its self. That only lasts for a …
The details of this company’s lack of service and concern are beyond customer service comprehension. Why bother explaining when they have no interests.
So i have finally got a job where I can work from home and I cant. CenturyLink states that our house is at the end of the line from the hub and 1.5 is all we can get. Oh but if we pay them a $1000 a month they will run us a new line so we …
I switched from xfinity to CenturyLink for a month… customer service is pretty horrible. Wish I could give negative stars. We canceled it within the 30 days because it was so bad (we had it almost the 30 days and Internet never worked so …
horrible customer service. have had connectivity issues for over 2 months. ignored repeated requests to fix. must reset modem 20-25 times/day. have had to file complaints w/ Florida Office of the Attorney General on numerous occasions!!
They need a negative 100 ! Was told they had the best service, quick speed. It was a horror dealing with them. Was told a line of b.s. The installer was lazy as all get up, complained he had to do the work on new lines! Then the speed was …
This company is a joke. They quote you a price and after you sign up you spend valuable time every month calling in disputing the exorbitant bill you just received. This company is in a tight race with Comcast to the bottom of their industry and I actually believe they are winning.
If I could give them a negative star I would !!! I been dealing with loosing internet at least once a week have to call to get it fixed takes at least 2 hours a week . When they say they will send tech out to fix the problem 9 out of 10 …
Run away as fast as you can.
The most horrible customer experience you could ever hope. Can’t even get them to stick to a hook up date. Always overbooked. 50 homes in my neighborhood. All complain about speeds. Service tech says it is maxed out. POS company. Gonna try Hughes.
Very poor. Would give a zero if allowed. Called, then sent three more letters over six months. They refused to cancel an account in a house that has been sold. They continued billing my elderly dad. See other reviews; it is evident …
I am merely trying to return a modem. They ought to be paying me for selling me two modems for $100 each that weren’t even new. They charged me $20 a month for unlimited long distance I should have gotten free and never told me I had VOIP …
I have to say I have had Centurylink High Speed for about 6-7 years now, and I realized how negative some of these reviews are. I know it is human nature to reach out when everything goes wrong, but we never say anything when we have GREAT …
They were a no show twice so i canceled the installation so they sent an email and confirmed they set a new appointment. I call back to cancel again and they ship a modem. I call to see what is going on and they said i was still on for hook …
I have been with CenturyLink since it was Embarg I started internet service around 2008 I have had the worse phone service off and on since when it rained we always lost service with both the internet I was told was .05 then .075 so I am …
I wish I could give them a NEGATIVE 10. We have been a loyal customer for nearly 25 years. After trying several times to get a better price/package for home phone and internet service and failing I decided to drop our landline and try to …
I can’t even give one star. I talked to 10 people in one day, waited over 9 hours for nothing. This company is piss pour and a bunch of ass clowns. No phone calls that the account was put on hold for the second time at 5:02 pm. At 4 pm I …
Centurylink had been holding $175.00 on an old account since October 1 2020. I have talked to dozens of idiots who cannot get my money back to me even though I have an account under a new number. I have been trying to get the refund since …
They deserve 0 stars. HORRIBLE CUSTOMER SERVICE. I just got off the phone with someone who started yelling at me just for asking him a question then when I asked his name and to speak with his manager he refused and hung up. definitely losing me as a customer.
The most nastiest company ever! I have been giving the run around and there taking advantage of Covid! As sale pitch I went from 80 t0 60 then to 40mbps wasting your time! Along the way!…..when to try to cancel they lie lie lie!…. I’m …
The customer service provided Paula or Paulette was rude and very unprofessional. You would think she was the owner the way she spoke to me when I inquired about speaking with someone other than her!! I understand now why my friends and neighbors are switching!
I gave 2 stars due to the lousy customer service I get when I call. I have been hung up on, placed on hold for over 30-minutes and treated with general disrespect by reps. I was promised a new cord in January, we are now in April and I …
– INFINITY!!!!!!!!!!! Run for the hills. NEVER NEVER NEVER NEVER use Centurylink. If this is the only ISP you can get at the place you want to live or move to, MOVE, DON’T LIVE THERE. Centurylink is the absolute worst company I have …
I have been lied to twice. And when I call back they tell me the previous agents lied to me or did not know what they are doing. I have waited 2 weeks for service and 2 times given dates and times that nobody has showen up. I have wrote …
Can you give negative stars? I would. They are the worst “communications” company I have run across. They can’t communicate with themselves, have zero customer service, zero technical support, and completely refuse to invest in their own …
I wish I could give this company Zero stars…from the moment I started my service with them, I had to call every month to get my bill adjusted to reflect the proper amount..the internet was slow and not high speed as I was paying …
Absolutely the worst Internet service around. The only reason I signed with a contract is because the lady told me that if I moved and they did not offer service then I would not be charged for having to cancel. This was a LIE. we moved …
Cancelled service sept 2019 owed a refund or approx $151+ , following month my card was charged $295 and my service had been cancelled . Recieved only $136 of the last refund and we are now January 12th and still have yet to get my money …
I rate them minus 5 stars. Worst customer service I have ever had to deal with. I have had problems with my service for 1 1/2 years since I moved into this house. Loosing signal sometime two or three times a day, having to reboot …
OMG I can’t say enough of how horrible the 5 day experience has been. I wish there was a negative button! Don’t go to them period. They took forever to get it set up, then the rep didn’t show up , then the 2nd time the rep came he was …
This place is the worst place for service their ever way. A maze to get a real live person on phone which takes hours. Service in my area is terrible. Had a mouse get into the green box in my rural side ditch. Told them this every year …
Biggest POS company I have ever dealt with. Sent my bill to collections without my knowledge or notification (would have paid if I had known) and hit my credit score for 50 points, while I’m in the middle of buying a house. Unbelievable.
Been trying to get my money back from service that I cancelled and have been getting the run around. I’ve been receiving bills for service that I dont have. It’s been over 30 days and still this very day I haven’t recieved my money back. I wouldn’t recommend CenturyLink to anyone.
This company has no concern for their customers and their costmer service is a joke. I signed up for service about a month ago..after sending the tech and the equipment out…found out we can’t get service here. I am trying to return …
Ordered internet service on monday the 9th of December and as of the 16th of December I still do not have internet. Was told it was my lines going into the house that were bad and they cut them at the wall, when I do not get dsl at the NID …
Abysmal service, nonexistent service centers, undoubtedly the worst internet service provider available today. Were I an employee here I would resign out of sheer disgust at the manner in which they approach business.
Century link has put a real bad taste in my mouth. I have been without internet for the last six days. I called and was scheduled an appointment on 2.15.2021 from 8am to 5pm, needless to say I am still without internet, I have been told a …
Ok, I signed up for their services. I got a bill before they even hooked up my internet and satellite. They never showed up to hook my internet up. I m going tommorrow to see them face to face instead of talking to a 3rd world person
Your company internet is the worst! Me and my family have lived her for 15 months and have had an issue every month. You have sent 3 different techs out, I have been on the phone eight different times . We have spoken to supervisors. ( …
If I could put 0 stars, I would. What a nightmare! Prepare to be on hold for AT LEAST 40 minutes every time you call in and for phone calls to be dropped so you have to start all over. This company does NOT properly train their employees so …
What can I say that hasn’t already been said. Terrible company, with terrible customer service and antiquated technology that performs terribly. STAY AWAY and find a different ISP! …
would not recommend CenturyLink to anyone
3 weeks ago I contacted CenturyLink because my internet kept going up and down, I was told it was the router and they would send a replacement, a week later I …
This is the worst company I have ever had the displeasure of using. I would like to thank you though because I now miss Comcast and will be going back. Customer service is great if you like spending 3 hours on the phone. I left qwest for …
Worst Customer Service ever. Closed my account and was only refunded half of what my current balance was. 3 hours on the phone and nothing but lies and rudeness from numerous agents. Will be gong to small claims court over this matter.
I HAVE BEEN ON PHONE WITH SOME PEOPLE MOST HAS BEEN HOLD TO BE PUT ON WITH ANOTHER HOLD LINE I HAVCE BEEN ON HOLD FOR 90 MINUTES . AT THIS TIME NON STOP FOR 8 HOURS TO GET PHONE CONNECTED. THE WORST AS BAD AS SUDDENLINK. …
THE WORST customer service. ALWAYS get the runaround, ALWAYS get transferred 5-6 times before resolving an issue, I’m given numbers to call that don’t work. I HATE CALLING these people. Its a crapshow over there with getting any support. …
My experience with the company has generally been good. However, finding the correct place to get a problem resolved if it does not fit into one of the automated categories is extremely challenging and time consuming. I spent over an hour …
Centurylink either does a great job of training their employees incorrectly or they are mind numbingly incompetent. Every interaction I’ve had usually ends with “sorry I don’t know that information and don’t know where to get it”.
Worst customer service, technicians are slow, internet is slow and never works, their bundles are a joke, and the billing rep that I just spoke to completely hung up on me for asking why my bill keeps changing! They are scam artists! They …
I would give CenturyLink a No Star rating if I could based on Greed and awful customer service, after 5 years with them the thanks I get is a speed reduction at a price increase. Well on their way to being as hated as Comcast.
I called to have a service that I did not approve taken off my account. The customer person said they would. I also asked they investigate why this was put on my account. They said they would. Neither happened and they put no call notes in …
Where do I begin?
8/1/19 I ordered an upgrade from 10-40. I was told it would take three weeks for a new modem since what I had was too old. 8/19, my service cuts off. Called …
The absolute worst company I have ever had the misfortune of dealing with. They are the only DSL provider in my area and their ‘who cares if you’re dissatisfied’ attitude is reflected in their response to problems. Daily interruptions in …
I’ve had CenturyLink Service here in my Lehigh Acres, Florida home for the last three years. My internet speed was at 10 megabits. Because my 5 year old son was starting home school online with Lee County Connect, I had found the need to …
I’ve been waiting for TWO MONTHS for my service to be installed. They have canceled and put my account on hold numerous times. I’ve been lied to a half dozen times. Now they say it’ll be another week. This is the worst company i’ve ever seen.
The WORST customer service… they lie to u, hang up on you and when u call to complain about it, they give you the run around. I tried calling the corporate office thinking they would help but they are even worse!!! I’m calling my city …
By the time I got home from work my wife was livid and in tears from the lack of customer service. I don’t even know where to begin. We have been a customer for 20 years, looking for someone else now. They are willing to take your money, …
WORST internet providers ever. They argue and yell when you call tech support. Almost never have an internet connection. Even the supervisors are no help. They bounce you around when you call them, and disconnect the calls to them. I wouldn’t even plague my worst enemy with their service.
They told me to upgrade to a 20 service instead of 10 and i wouldn’t have any issues. After months of poor service i finally got a technician that was honest and told me that my house is to far from the box that recieves the signal and …
Had to give a star to post. I ordered phone service on 1/27/20 told it would be turned on 2/3/20 by end of day, called them back to see why my phone was not turned on told that I have the wrong order number and account number yet that …
I agree with everyone else here – worst service EVER. I have e-mail correspondence with a rep with my quoted cable/internet cost. Of course, this quote was after three calls and several mistakes and lies on their part, but I finally got it …
I had a very difficult experience with century link. First off, I have never been too fond of century link in the first place. However because of where I live I have to choose century link. I called to get internet set up in our home and …
Had nothing but problems. Had a man come to set up our service yesterday ended up not working by the time he left and he just ended up leaving without saying a word and while in the process of setting it up disconnected our neighbors phone …
Horrible customer service and technical support. Have the documentation to prove it. Once more competition becomes available in our area (Orlando) I will change services. I would not recommend this company at all. Consumers beware !!!
This is a HORRIBLE company. Centurylink keeps displaying my payment as being pastdue when I made two payments in one month to bring my account current after this COVID mess. I have tried to review my payment history with several Customer …
I would like to give a zero star review. I’ve been with them 3 years too long. My bill was inconsistent and every time I called about it I got different answers. I have gone with another provider and to return the modem of no value has …
WORST COMPANY EVER!!! The one thing you can count on is they will screw up your account and billing over and over again. I give them 5 stars for that. If I could I would give them -5 stars I would. I gave them one star because it’s the …
I cannot tell you how many times I have been told that I would receive a credit and yet not receive that credit it doesn’t even matter what it’s for at this point because anytime I call I get the worst customer service I can get no matter …
Absolutely horrible, I went without internet for a week because there “basic over the phone tech support” is about as useful as a poop flavored lollipop. I went through three to four different people over the course of five days before I …
If I had the option to provide a negative review I would. The absolutely worst service ever. I had cable and removed it was horrible and expensive. I had a phone line and all I had after multiple tickets was a line I could not speak on full …
Been a customer for 20 years. Had 4.6 mbps speed until about a week ago when they cut off internet service for no reason. I called to report the mistake and they restored the internet at a 1 mbps speed. Everyone I call says they can’t fix it. I lost decent internet speed because of their mistake
Don’t deserve a star at all. If you like being on the phone for hours and lied to oh and have your service turned off for no reason only to find out they can’t get it back on then this is for you. Worst company I have ever dealt with
Worst company ever. I could not even understand the Customer Service Rep, his accent was so strong. I asked to speak to someone who spoke English as their first language and he said they didn’t have anyone there from England. Idiocy.
Illegally stole money from me after my account was closed and gave me the run around to avoid dealing with it when I confronted them about it. I had been a customer for over 6 years. I cancelled services on the day my contract ended, but I …
They took 2 payments of over $100 from my account on the same day. When I called and asked them to return one of the payments, I was told by the first customer service rep that it would take 12 hr to receive the payment back. On day 2 I …
3rd missed appointment today.. At first it was frustrating now its actually comical..8 a.m to 4 p.m window and you still can’t make it..All the while charging me already without providing service.. I believe thats a scam in its purest …
They took $5400 automatically out of my account instead of the $54 for my monthly bill. This was over 2 months ago, still have not returned the money. Ive spent hundreds of hours on the phone, on hold, getting transferred around. They have …
Best customer service I call BS first can’t even find anybody that speaks English do they even hire people in the United States or are they all from other countries I’m stuck with this provider because there’s no other one but if there’s a way around it I would suggest to do it
I called to get service and after one day cancelled it because I was transferred around 7 times in 10 minutes and hung up on three times. The service is horrible and they need to be shut down. Anyone paying this company is stupid.
If I could give a zero I would. By far the WORST service ever. It was very very slow, had so many issues. I called and they would do some things on their end to fix it temporarily. Eventually they had to send a tech out and I was told …
Absolute worst customer service I have ever encountered! I wouldn’t recommend their service to my worst enemy! 1 hour and 30 minute wait minimal every time! Not to mention that when you finally do get through, their customer service agents …
Service is a joke. If you call in for an outage they tell you it will be about a week before the repair can be looked at. I have no option where I am. I would be embarrassed to tell anybody I worked for them. Corporate clearly doesn’t give a d$$m. Not once have I been offered a credit for the 20 or so outages of the past year.
HORRIBLE COMPANY! NO STARS SHOULD BE GIVEN!
Had a technician out to “activate” our service. They said job was completed. Funny that it didn’t work after found out from our electrician that the phone line …
I moved from one residence to another transferred service and I was told no i kept it in two places. They were not able to see the usage or lack there of , but could tell me I never called to change my service. They are charging me for the …
The worst customer service I’ve ever experienced. I’ve only used you for three months and I will be canceling service. I will never recommend this service to a friend or anyone for that matter.
The worst company in the century of the planet.
The worst customer service experience and representative.
Rip off your money and pay for the weakest internet services at all. …
I wish I didn’t have to give them any stars because they don’t deserve even one! Today I have been hung up on by their machine, by their agents, and after two hours on the phone still have no resolved my problem. None of their tech people …
I had to put a star to write a comment? This company doesn’t deserve a star. This company has the worst customer service that I have ever dealt with. They over promise and totally under deliver. I was lied to by 3 employees, one was a …
Absolutely the worst company I have ever dealt with. They lowered my interenet speed when I was having issues with my internet freezing already and then when asked to put the speed back to where it was they said it would take days to get …
They lie and steal! Save every payment you send these people. If you want to lower your bill and get proper help call and say you want to cancel, then they want to help you. Maybe if they helped their customers they wouldn’t lose people. They suck!
Getting service is no problem. Keeping service on the other hand is an issue. Century Link is only available provider here. The way the service is connected is inappropriate. My internet line runs on top of the ground through a chain link …
WORST company ever. Lie about speeds and seriously lacking customer service. Their automated phone system stinks. WORST COMPANY EVER, They can’t find my account, yet they find a way to bill me for services I don’t have anymore.
If I can give them a no star I would. Horrible service. One stupid after another even at corporate level. They have no idea what dept you need. So idea what your acct address even if they auto pay your payments every month. No wonder they …
This is the absolute worse company I have ever dealt with. Was on hold for over an hour and then hung up on. Have tried to cancel service for over a month. Keep getting bills. Need help
Horrible company! They have no knowledge, or communication skills at all. I think every one hired just had to pass 3rd grade. They over charge and transfer you from call to call with no end help. I had no internet for a month and still had to pay for it. Stay away from this awful company.
the worst company I have ever had to deal with in my LIFE. Worst customer service. Have been lied to multiple times. Wasted 3 vacation days waiting for a technician who has never come. Requested to speak to a manager, but they are obviously protected by those who man the phones. I wish there was another provider in my area.
Worst phone and internet company ever and we have no other options in our area! Landlines go out of service for no apparent reasons at least several times a year and centurylink has the sloowwwest, most unreliable internet service ever!
WORST COMPANY EVER. I cancelled service, needed my number ported over to Comcast. Told me I had to reopen my account but there would be no additional charges. 6 months later, I get a bill and calls from a collection agency. Called to …
Have internet service only.cannot get ahold of anyone there. So I call corporate and just got cut off. Guess the BBB is my next option. Worst ever with service. Wish I could give you a big fat zero!
I have never, ever dealt with a company that had such poor customer service. I had issues with my internet last month. I was trying to call for two days in a row. Both days I was on the phone on hold over two hours, their call center is …
Terrible service. My internet has been out twice in the last four weeks, each time for multiple days. Have to call and call and call and wait and wait and wait to get anything done. Tickets are closed with no follow up if internet is …
My internet is constantly going out. I call and can never speak to a manager and they are supposed to call me back since they are busy yet I never get a call back. This is the 3rd time in a week and a half I have had to call them.
****NIGHTMARE**** AVOID THIS COMPANY
We moved into a new apartment that has the Centurylink Fiber built in. We were told that the activation should be instant. We signed up for services at 7am on …
Customer service is incompetent and rude. For 4 months we have not been able to connect two devices to wifi at the same time. Every month I call and I’m told they are working on the lines. Today I called and asked to speak to someone in …
Seriously, your internet is absolutely the worst. It cuts in and out. Every time at the same time of night it turns off. I have had so many problems with CenturyLink booting me offline. And anytime I mention it to them they respond with our service is fine must be your end, let’s send a technician out to look for 180$
I Have a land line and dsl internet. Have tried to have my service disconnected every time I get a recording then asked what I wanted the minute I tell I want to be disconnected I get put on hold I hold as much as 30 minutes and never get any help! Poor service after being with them many years
They are the worst! Poor customer service. I did not get my first bill till January the 2 nd. Paid it on the 3 rd. Was charged a $16.00 late fee for my first bill being late when I paid it one day after receiving it. $16.00 when the total …
My internet went out. Apparently some sort of area outage. I tried the customer service line 5 times. The system held me hostage and would not put me through to a customer service rep even after I jumped through all the hoops. Very …
Horrible customer service cancelled service 03-2020 still charged active until 06-2020. Transferred 4 times supervisor would not help. Was on hold over an hour. Was told they would not revise or help with the billing issues and put me on hold again. Ignorant employees. Don’t even deserve 1 star which is pretty pathetic.
This company is without a single doubt the WORST in quality and service. I have internet problems at least 8 times a year, their customer service line is busy and if you do get thru you will be on hold forever. Instead of sending a …
Simply put this is by far the worst internet there is. Absolutely no customer service. And paying for a service that I’m just not getting! It’s useless other than the rare 10 mins a day the internet chooses to work. Having three kids two of …
Absolutely the worst internet service provider out there! I would not recommend this company even to my worst enemy! There is always a problem with their service. Calling to get it fixed is such a hassle and head ache! Tired of this company, its time for a change!!
Awful company! They are only in business because people have no other choice! Terribly customer service. No resonse to complaints. Unscrupulous. Their billing page is down almost everytime I try to pay my bill. They put random charges on the bill and you have to dispute them.
DO NOT USE THIS COMPANY FOR ANYTHING!!! They have the worst customer service ever. After I made my payment my service was not reconnected. They said my account was suspended and I needed to make a new account but I just started working …
An employee gave me the incorrect information about when to cancel to avoid paying fees for the last month and I followed her instructions and now I have to pay. I spoke to a supervisor and they said there is nothing they can do about the …
Waited 9 hrs for a 8-12 4 hr window. Technician never called or showed up. Called customer service twice and was ensured they’d be here by 5. Still no call or explanation. Called again and was told several stories as to why..even that I …
I was with this company for over 25 years. Had no problems until 3 years ago… Customer service sucks, techs broke my internet… DO NOT GET SERVICES WITH THEM!!!😡 …
I had Centurylink for over 10 years – despite their slow service. It was one of those things where I just kept paying the bill and not expecting more. I wised-up and decided to cancel. …
Absolutely terrible customer service!
Due to our rural home CenturyLink is our only option if we want phone and internet service. I have never had a good experience with them but will share our …
Horrible company, treats good customers poorly
Overcharged my account and will not credit me.
Spent hours dealing with inexperienced customer service representatives.
worst service ever. i had to order new mod/router and since they did that they drop my internet from a bonded 10 meg to a single line 3 meg. the tech said it is an easy fix if they would just put in a change request to go back to it on my line, but they cant even figure that out.
How centurylink is still in business is beyond me. Worst customer service, worst internet, bad business. Go elsewhere if you can. Do not give this horrid company your money.
Had an issue with my bill last month. I was hung up on two different times back to back. Now all of a sudden I can’t login to my account and its been a month later. These so called “customer service” reps working from home need to be fired. DO BETTER!
Turned off services 9/17/19 because of poor customer service. Very rude and the phone was hung up on me 8 times. Spent 5 hours on one day trying to talk to someone. One guy, Pablo, told me to shut up. I paid my bill in Aug for Sept. …
I have had the worst experience with this company with their billing. The cable worked fine but after 8 months of not being able to get a bill from them, I cancelled the service. Now I receive calls weekly trying to get me to pay the …
Worst company I’ve ever had to deal with. Their phone customer service and automated system are horrific. Plan on 40 minutes for even basic questions and heaven help you if you have an actual problem, which you will.
I use to have good service but this past two years time has been nothing but problems. Unfortunately they were the only provider in the area. In a few months we will have a new provider in the area I will be switching immediately.
do not use century link for anything or for any service. they are the worst company ever. very bad customer service, horrible automative phone service. worst company ever trust me. save yourself all the hell.
The worst service. I’m a new customer and scheduled an appointment for internet connection. First guy hooked the the line from the street to the house and the second guy which was supposed to run the line from the cable box to inside my …
Absolutely the WORST service i have ever had . Am once again getting told they refunded my money but no money was EVER refunded . Been arguing with this company for 6 months for service bills Iv never had !!! Absolutely horrible customer …
I’ve had no internet since hurricane Laura. Absolutely NO help when I call. The technician was canceled twice for some reason. Now they tell me 5 more days! I work from home so this is really not working out for me. How many technicians are in my area?? 1?? This is ridiculous!!!!
I canceled my service with these people and returned my equipment. I had a credit on my account and have been trying to get it returned, No one answers anytime you call. The reason I canceled is because they slowed the speed and raised the rate. If I could give them minus stars I would
This is the worst internet service that I have experienced.I am always having problems with trying to connect to the Internet it’s always out today was out for a whole eight hours then I had to wait an whole hour to actually speak with a …
This is absolutely the worst company I’ve ever dealt with. They expect their payment in on time however when it comes to repairs and outages they take their time. I would definitely not recommend this company to anybody and for those of you …
Worst customer service experience I had with any company. Internet is not working. Was on the phone with customer service for over 120 minutes. Waiting to speak to a supervisor for more than 40 minutes. Then gave me appointment for …
The worst customer service I have ever seen. Been without a phone or internet for over a week, waited on tech all day Saturday. I’m done with this trash company! Some other internet companies need to take notice and move in to these areas and put them OUT OF BUSINESS.
Disappointing, DON’T BE THEIR CUSTOMERS, CORPORATE DOESN’T CARE ABOUT YOU, ONLY YOUR MONEY …THAT’S ALL THEY CARE. I was just talking to one of them. After 4 years of a nightmare trying to unsuccessfully resolving a matter of their lack of …
Trying to “disconnect” service, been calling for 4 hrs, tried online chat, all i get is transferred from, one person to another. 3 hr wait for “customer service”, a nightmare, do not use this company for anything, theyre a complete disaster.
I would give them zero stars if I could. Absolutely terrible customer service. My internet was hooked up at a lower speed than I agreed and it took them a week to fix it. When it came time to cancel my service, it LITERALLY took me …
Horrible service. Won’t remove charge for returned modem. No one knows how to find out what’s going on with your account. Never even had service turned on and they tried to charge us for it. Can’t resolve ANY problem. Thank goodness we cancelled right away even though it’s been a s… show since! 0/5 would be more accurate.
The worst customer service in the world! They overcharge for your services and if call to disconnect your services, they lie and say it’s disconnected, but continue billing you and stating you didn’t call. I would not recommend this company to no one!
Horrendous customer service. Their website barely works. Power went off in my building and I was told I needed to wait TEN hours possibly for a technician to come out and flip a switch. They understaff and overpromise. While they’re …
Absolutely the worst internet service I have ever dealt with. The customer service is the worst I’ve ever dealt with out of any industry. You’re on hold for hours on end, then when someone finally answers, they cant help you because it’s …
This company has continued to charge me after I have stopped my services and will not refund my money. Extremely terrible customer service and blatantly disrespectful always. I simply want my money back but cannot contact anyone who will …
Used to have great customer service but I haven’t had internet for 2 weeks and it’s been a year since they abandoned my installing my line. Trying to charge me for an extra package I didn’t purchase, are extremely rude and basically I’m dumping them for a reliable company.
The worst company I have ever had to deal with. Horrible customer service like nothing I have ever experienced before, absolute worst. If 0 stars was an option it is this company, not sure how this is a business. STILL have no service I am …
I grew sick of Comcast where my 400 mbps was delivering 5 to 10 mbps, called Century Link as they are the only other option. Describing this company as a 3rd world entity would be giving it a compliment. I waited all day to have my …
If I could rate this company with a 0.1 star I would. The internet service that this company “provides” rural communities is downright shameful, and despite an army of complaints, it seems CenturyLink has offered no solution or even …
I called to sign up for a new Internet service, when I called I asked the representative when I would be able to utilize my services, she told me that she would have to first run my credit in order to let me know. I didn’t understand that …
I’ve been trying for a week to disconnect service, since we moved. Even trying to do it online, you get a run around. Online, they tell you to call, then the system won’t recognize the promo of “disconnect.” You can’t get a human. I finally …
My mom in-law’s landline phone service went out 2 weeks ago. A call was made & a appt. made to come out & check the issue. 3 days later on 12/9 a technician showed up & checked the box outside & said that there was a issue with a line …
Since 2018 after having internet service installed we were told this was temporary and they would reschedule to have the internet line buried under ground. We have contacted them many times to have this eye sore remedied. They set a ticket …
I live in the Boise Idaho metro area. I received a flyer on my door. I am highly interested. I call a representative today at 9:37 a.m. mountain standard Time. The representative was kind but they were unable to locate the apartment number …
I give you one star only because there isn’t a lower option! Unfortunately for me, I’ve had to call CL a few times. It’s been a disaster! Half the numbers you advertise get to phone trees that are never ending. Customer service does not …
-10 stars if you ask me. WORST CUSTOMER SERVICE EVERRRRRRR!!!! There are men working on laying pipe down a road near my home. They must of cut a line that affected our whole neighborhoods internet service. This was on a Saturday …
Absolutely the worst internet company on the planet. If a sloth and centurylinks raced, the sloth would lap CenturyLink several times. Poor management and horrible product. I am shocked they are in business for as long as they have. …
Three days of trying to get in Ethernet service back. CTL thinks it a result of an outage however all neighbors have service. Issue started when I received a new modem from CTL. The company will not send a technician to our home until outage is cleared however, there is no outage.
I would give no stars for this company if I had an opportunity. The customer service is by far the worst I have encountered in a number of years! My new puppy chewed through the DSL cable and I called to order a new one. There is no office …
These guys are horrible. Avoid at all costs. I was an internet customer. The internet went down during peak hours almost every day. For several months, they lied to me and blamed me and my equipment. I finally got to speak with a local …
If I could give this company zero stars I would. I was a customer for over a year and called to cancel due to a move and gave them a three week notice. Instead of disconnecting the service on the requested date, they ended service the date …
Our lines are bad. We have ACN who uses Centurylink lines. ACN has requested line changes numerous times. They schedule to have the lines replaced and Centurylink never shows up for the schedule appointment to replace the lines. This has …
0 Rating.. This is very poor service…
I am sorry to say that I was with Clearwire for over 8 years and never had a …
I have lost internet connection 7-8 times in the past 2 weeks Prior to that many times. I have had a Tech out now 3 times. Each time missing work. He tells me to be patient ?? They are in breach of my contract by not providing service would …
I was burdened with Century Link for 17 years. I FINALLY reached my limit of frustration over abysmal connection speeds, dropped calls, moronic customer service and overall apathy and signed on with another provider. I cancelled ALL …
Practicing Sales Fraud (Bait and Switch)
In December of 2016, I, dissatisfied with my current local internet provider, …
Been dealing with then for awhile. If I could get help from them it be a miracle.I contacted BBB and they have not even replied to that yet. This is not a buisness that cares about families or even service to my experience. If this continues and my problem persists I will be taking to other attorney to escalate this problem.
No accountability by senior management. Go get them FCC. I’d love to explain my experiences to them but they feed you the same balderdash lines. Don’t pass the buck. Accept responsibility and explain to your customers the problem and how you will resolve it and what you will do to compensate and communicate it company wide.
We were just scammed. Classic bait and switch. We signed up for DSL and the installer came out. He convinced us to upgrade to Fiber for just a little more. We just got the bill and it was a LOT more than he quoted. CenturyLink says on the …
Worst customer service I have ever received in my lifetime! Fraudulent billing practices – they overcharge and completely change your order without your knowledge. Virtually impossible to rectify complaints. If they don’t want to deal …
I have been lied to on multiple occasions by their sales staff, have also been hung up on while on the line with support. Not to mention losing my job and finding out when I need to cancel my service due to lack of income that I am stuck in …
I’ve wanted to change provides for 6 months there isn’t anyone to use other then centurylink. It’s 6 days before my bill is due mind you I am one month behind. My Internet was shut off today so I called to say full paid will be done one …
My husband got fired from century link because of the health insurance .I had breast cancer and after that he got fired. Been with company for 21 years never had any but good things to say in reviews .Can not think of any other reason to get let go after that many loyal years.So customers and employees they treat badly.
I’ve been with them for a week, tomorrow. Today will make the 5th or 6th time a tech has had to come over. Internet is out completely, since last night. Up til now the issue has been extreme slow downs, to less than .5 mb. Tech support sucks too.
This is the worst company I ever had to deal with. The customer service is so rude. I have a 96 year old uncle who is now in a nursing home and they will not shut his service off. They are taking $79.00 a month out of his account for phone …
Phone service is a joke if you have an outage good luck at getting someone to fix the problem, have had problems with the phones where I live for years you call and talk to a tech and some are down right ride and they tell you the same …
Worst Customer Service, horrible internet service. Spoke with a supervisor who argued on the phone with my husband over credits that disappear off your bill unless YOU call to keep them. Parish had THE WORST customer service. You never talk …
Didn’t think it could get any worse then spectrum. But here I am writing to anyone considering their service. They Trashed a section of my Yard trying to get new service, made countless promises and did not follow through on them, and after …
Worst service ever been waiting 15 days to move service from one address to another …. rude customer service … lack of customer comcern.. and it’s the only service so they get away with this…. worst internet company I’ve ever delt …
I was surprised by the quality of customer service i received today. I had issues with my internet for the whole day. When i called CunturyLink someone named Nescel was able to solve my issue with a positive attitude.
Absolutely worst experience I’ve had with ANY company in ANY industry. Lies and deceit from day one. Wish I could give ZERO stars.
Century Link is by far the worst company to deal with. I have had service with them for 2 years now. I called to have my services transferred to my new address. It took 2 days and 6 people for me to finally get that order processed. I …
In Greenville North Carolina CenturyLink has their address listed as RE/MAX Preferred address on Google. We have always been in this building since it was built 12 years ago. CenturyLink has never been in this building. GPS sends people …
The only company I know that would try and tell you the sun shining down on this planet we inhabit is blue, not yellow. I recently looked at faster internet with them since they are my current provider. Being that it’s 2016, I opted to …
Well there really isnt a reason to mention all the issues with this company so I’ll leave you with the latest issue. I canceled my service a month ago with a 0 balance. One month later you say i owe you $23.91 then you bill me $71.49 …
CenturyLink has awful customer service! The website has links that take you in circles and their customer service representatives chew gum, slurp drinks, and eat food while they talk to you in a noisy room. On top of that, they don’t …
I had CenturyLink bill me for a phone line when what I ordered a phone/internet bundle. The only reason I wanted service was for a better internet connection; I use AT&T mobile for my phones. They came out, promised both as a bundle and …
Onto 11th person to be taken care of what was called and completed in August 2019. I have been called a liar, rep attempted hard sales, told disconnect done but no confirmation number, service allegedly has been cancelled (now), you have …
Pretty bad when customer service can not handle your problems so you call corporate and their phone system literally hangs up on you after 2 minutes over and over and over…….
Hi century link I am highly outraged and disappointed in your company. The fact that you would allow one of your workers to apply someone’s else’s bill to my account is completely unacceptable! We previously had yall at our old residence …
I have never been so utterly disappointed in a service in my life. We have been on the phone with DirecTv attempting to figure out why our service with CenturyLink hadn’t been canceled on July 20, as well as our DirecTv. As of today, we are …
3-10-2016. Wanted to try broadband services, special promotion. Ran into problem with CenturyLink trying to extort money out of me for someone else’s bill attached to my adrs. Md them aware of wrongful situation n’ they refused to adrs or fix problem. Lost an excellent potential customer.
Abysmal customer service. If you call, expect hold times of 30 minutes+. If you use online chat, CenturyLink customer reps cannot answer any financial problems. They have had a double payment we made since August (4 months), cannot find it …
I have had a number of negative experiences with CenturyLink. To share a few, when I called three weeks in advance to cancel my account, Century Link erroneously closed my account the very next day. They then had to issue me a whole new …
It takes hours to get to speak to an actual person, usually then you are transferred multiple times, and when you do speak with someone they are incredibly rude. We turned off our service over a month in advance, then employee guaranteed …
I scheduled an installation for new construction in the Harker Heights/Killeen, TX Area with instructions to call prior to arrival. The technician never called. I sat there from 0745 am to 0600 pm waiting on an installation. I called four …
I need answers, from someone about what can be done about this company. Today was the last time I was put on hold for 45 minutes or more! Or is this how your customers are treated? At this point I am beyond frustrated, and in disbelief …
Awful you turned off my parents service when you were supposed to be repairing it, you are very cruel to do that, then your call center was awful
they will be canceling service,
Worst ISP one can encounter. Everything about CenturyLink is a nightmare. I was assured that my account was closed long ago only to have a collections notice for unpaid twenty something dollars they couldn’t bother to ask for themselves when I canceled their service. STAY AWAY FROM CenturyLink!!
Internet service out 3 times in last 3 months from 1 to 3 days. Internet out now. Given 2 different times for restoration. Last time I was given 10 different times for restoration. Sounds like they do not know what they are doing.
Was disconnected after payments received. Rep verified payments received before disconnect, but still had to pay additional month. Now I RECEIVED a bill on March 8th stating bill DUE March 6th. Called for Rep, got outsource that could …
ZERO STARS!!!!!!
After 24 years THAT’S RIGHT 24 YEARS, I finally wised up and got rid of this HELL THAT IS CENTURY LINK. The appalling customer service, (they literally hang up …
Ive been without service for 9 days. Ive called 14 times and was just told they wont get to me before next week. I called the Texas PUC….they are off for Christmas!!!
I am very dissatisfied and frustrated and dread calling your unprofessional customer service center, the service that I have received the last few times is just plain ridiculous, it makes you wonder if you have a quality assurance team. I …
they continue to charge more than I owe. I have all work orders that put in request for credits on over billing. they state that they will not credit me. Funny how this company has no corporation where you can speak to presidents secretary. Also not listed with bbb
Worst internet provider ever never gives the customer what they actually never give the customers what they tell him they’re going to give them I have to restart the router 3-4 times a day some days I don’t even have internet at all if you …
I’ve talked to over 20 yes 20 people to get my situation resolved ! And it wasn’t . They won’t even disconnect my services per requested by me . I’ve asked numerous of times for a simple label to be sent to me to return a modem and never …
This company robs their customers. They have an outage in my area and only customers that call and complain will get credit and the others that they know are out will not. We will be out for days. This is unacceptable. They have also …
I have yet to call and get the same answer. Yesterday I called got transferred to 3 different people. By the 3rd one I was guaranteed my problem would be resolved but before she could finish getting the paperwork finished I had to go to …
Talk about the most unprofessional uncourteous company in the world. Every time I’ve ever called I got some woman that was using her emotions instead of reasons to communicate with me with an attitude. After almost a year and a half of …
The worst (among many contenders) telephone/internet company I have ever experienced. They could care less about you as a customer. All they care about is your money. The service is expensive and slow. They people must all be contract …
The worst customer service in the country. If you are getting nowhere with the online chat or if you have problems with customer service, contact the corporate office in Monroe, LA. The representative that I had the pleasure of speaking with on on several occasions seems to be able to get things straightened out pretty quickly.
Most customer abusive and unfriendly company. Continue to abuse customers
By charging excessive rates for little to non existent internet quality service. They should be reported to government authorities for bad business practices in the midst pandemic
I agree with all the 1 star reviews (should be 0). Long waits for customer service, dropped calls and chat, transfers to new agents with again long wait times. Requested vacation hold and still charged regular fees. Called to complain and …
Pos service. Acts like a prepaid phone service offering only so much data per month. Pay for 30 mbps .. get 2. They slow ya down even more in the middle of billing cycle saying you used all your allotted bandwidth. My kids are virtual school!
I really have something to say to this company right here on this review page. Dear CenturyLink Headquarters, I’m glad that this internet service is way over with me and my mother Janice Snell-Smith ever since we disconnected from you all …
I have been trying to cancel my account for numerous days. I have been transferred back and forth between post paid and simple pay departments and know one seems to know which account I have. Know one can cancel my account yet I’m still …
Horrible customer service avoid this company. Unless you want to pay for something you can’t use
0 stars if it would let me! This is by far the worst service I’ve ever had. I bundled with Direct TV and was misquoted cost, bills were sent in the wrong name and email address, late fees occurred and CS is nil, promises nil. stay clear of this company.
You read some reviews about CenturyLink DSL service. Those shining reviews are bogus. Our only provider,CenturyLink, has a huge problem with customer services and especially internet services. We are constantly calling about our service …
(Colorado) THE ABSOLUTE WORST SERVICE I’VE EVER EXPERIENCED! The internet worked just fine. It’s the customer service and account management that’s a DISASTER! Day 1, January/February, setting up my account: They didn’t bundle, they didn’t …
Watch your bills. The most unhelpful billing department and customer service I’ve ever dealt with! You call to fix things when you noticed a problem with the billing and they screw it UP even more! …
I just need to update my address. CenturyLink is absolutely worthless. No one answers the phone. I have held over an hour. No kidding. Tried chat. After emailing back and forth my account info, the chat idiot said they are not able to do …
I would like to give CenturyLink negative stars. I ordered service on November 23, 2020 over the phone. It took over 3 hours! After My modem delivery was not even on my app out for delivery. I called and got 13! transfers to other CSRs! …
I can’t imagine a service experience that could be worse than CenturyLink. My order was a disaster, my install was a disaster, my bill is a disaster, my service is a disaster, customer service is a disaster, quality and speed are both a …
This is one of the worst companies I have ever dealt with. Today I spent over four hours on the phone to get credit for a service I did not order and 4 hours last week. They charged my credit card without my knowledge after saying they …
I live in Florida. I got my internet service through CenturyLink last September. Was laid off my job three months ago and was only able to pay my rent and food(unemployment). So I haven’t been able to pay my bill. Got a disconnect notice, …
Their reps are rude and do not know how to schedule A rep by the name of Cody hung up in my face was over speaking me lied about supervisor not wanting to talk to me and had a bad attitude ive have gotten the run around for a week about a …
We continue to have intermittent signal issues. Calling their customer service is even more frustrating as you get employees who want to argue with you instead of trying to fix your problem. Why would an employee EVER start a yelling match with a customer?? Century Link customer service is a huge joke!!!
This is the absolute worst internet and phone company I have ever encountered. They tried to bind me into a contract unethically without my knowledge or authorization. Their prices are so bad that I guess they have to force people into a …
Can there be a minus star? Had to light up one up just to get it to publish. Absolutely the worst customer service on earth. Misquotes, mistakes, lies, they actually hung up on me…..Now I know why they have no complaint department… …
have been trying for years to get internet high speed. Nothing but transfer from person to person. Houses all around me have service. Hook up is at 300 I am at 345. No high speed service. No one seems to make the service order happen. …
If you order new fiber from the D2D salesperson after fiber is laid in your neighborhood, you’ll get the internet connection, but Centurylink will have no record of your account, even after 30 days connection – SO IT MUST BE FREE FOR …
I cannot convey my disgust with the customer service enough. After reading all the reviews here, at least I know I am not alone. Century Link needs a complete overhaul of there billing and customer service. I’m not sure if it’s because …
Paid my bill at 11am, got told my service would be restored by 5pm the same day, call in at 530pm, first number tells me after giving numerous options for existing customers that the number I called is for new customers only and gives me …
This is by far the worst experience I have ever had. I’ve waisted 5 hours trying to fix their mistake on my account. By the end of both days of trying they say there is nothing they can do because the department I need to speak with is closed. Never ever pay this company for and services.
I recently closed my account due to moving and advised the sales rep I spoke with when I closed they said they couldn’t get service at my new address. Then I called right after to get the information to ship back the modem, I “rented” from …
The absolute worst internet provider. I pay for 100mb and I’m getting 5mb. It’s ridiculous. Never ever even consider using these guys as an internet provider.
Worst customer experience EVER. Centurylink is by far the worst company to go for ANY service. I have been without internet for 3 weeks and customer service and repair constantly give me the run around. How do you run a business like this? …
We have been customers for over 3 years . And in 3 years our internet has worked a quarter of time . We have had a technical problem and seem to be told the lines in the ground are bad . They have replaced everything but the line and still …
If I could give Century Link a half star I would have . They say that they appreciate you being a loyal customer but they don’t . They screw up on your bills and you pay . This company has no loyalty to customers all we are to this company …
Worst company I have ever dealt with in my life!! I have wasted 20 hrs of my life in the last 3 mo. With every possible situations. . I make payments they say they never took out but mybank says otherwise. All they do is transfer you …
The worst internet provider ever! My wireless internet speeds are super slow. I have called them several times and keep saying the same thing, ” every thing looks fine.” my internet speeds magically fixes its self. That only lasts for a …
The details of this company’s lack of service and concern are beyond customer service comprehension. Why bother explaining when they have no interests.
So i have finally got a job where I can work from home and I cant. CenturyLink states that our house is at the end of the line from the hub and 1.5 is all we can get. Oh but if we pay them a $1000 a month they will run us a new line so we …
I switched from xfinity to CenturyLink for a month… customer service is pretty horrible. Wish I could give negative stars. We canceled it within the 30 days because it was so bad (we had it almost the 30 days and Internet never worked so …
horrible customer service. have had connectivity issues for over 2 months. ignored repeated requests to fix. must reset modem 20-25 times/day. have had to file complaints w/ Florida Office of the Attorney General on numerous occasions!!
They need a negative 100 ! Was told they had the best service, quick speed. It was a horror dealing with them. Was told a line of b.s. The installer was lazy as all get up, complained he had to do the work on new lines! Then the speed was …
This company is a joke. They quote you a price and after you sign up you spend valuable time every month calling in disputing the exorbitant bill you just received. This company is in a tight race with Comcast to the bottom of their industry and I actually believe they are winning.
If I could give them a negative star I would !!! I been dealing with loosing internet at least once a week have to call to get it fixed takes at least 2 hours a week . When they say they will send tech out to fix the problem 9 out of 10 …
Run away as fast as you can.
The most horrible customer experience you could ever hope. Can’t even get them to stick to a hook up date. Always overbooked. 50 homes in my neighborhood. All complain about speeds. Service tech says it is maxed out. POS company. Gonna try Hughes.
My one day experience with Centurylink as a customer has been terrible and I will not refer you. …
Very poor. Would give a zero if allowed. Called, then sent three more letters over six months. They refused to cancel an account in a house that has been sold. They continued billing my elderly dad. See other reviews; it is evident …
I am merely trying to return a modem. They ought to be paying me for selling me two modems for $100 each that weren’t even new. They charged me $20 a month for unlimited long distance I should have gotten free and never told me I had VOIP …
I have to say I have had Centurylink High Speed for about 6-7 years now, and I realized how negative some of these reviews are. I know it is human nature to reach out when everything goes wrong, but we never say anything when we have GREAT …
They were a no show twice so i canceled the installation so they sent an email and confirmed they set a new appointment. I call back to cancel again and they ship a modem. I call to see what is going on and they said i was still on for hook …
I have been with CenturyLink since it was Embarg I started internet service around 2008 I have had the worse phone service off and on since when it rained we always lost service with both the internet I was told was .05 then .075 so I am …
I wish I could give them a NEGATIVE 10. We have been a loyal customer for nearly 25 years. After trying several times to get a better price/package for home phone and internet service and failing I decided to drop our landline and try to …
I can’t even give one star. I talked to 10 people in one day, waited over 9 hours for nothing. This company is piss pour and a bunch of ass clowns. No phone calls that the account was put on hold for the second time at 5:02 pm. At 4 pm I …
Centurylink had been holding $175.00 on an old account since October 1 2020. I have talked to dozens of idiots who cannot get my money back to me even though I have an account under a new number. I have been trying to get the refund since …
terrible customer service. Very expensive plans and very low speeds. Would never consider using them again.
They deserve 0 stars. HORRIBLE CUSTOMER SERVICE. I just got off the phone with someone who started yelling at me just for asking him a question then when I asked his name and to speak with his manager he refused and hung up. definitely losing me as a customer.
The most nastiest company ever! I have been giving the run around and there taking advantage of Covid! As sale pitch I went from 80 t0 60 then to 40mbps wasting your time! Along the way!…..when to try to cancel they lie lie lie!…. I’m …
The customer service provided Paula or Paulette was rude and very unprofessional. You would think she was the owner the way she spoke to me when I inquired about speaking with someone other than her!! I understand now why my friends and neighbors are switching!
I gave 2 stars due to the lousy customer service I get when I call. I have been hung up on, placed on hold for over 30-minutes and treated with general disrespect by reps. I was promised a new cord in January, we are now in April and I …
– INFINITY!!!!!!!!!!! Run for the hills. NEVER NEVER NEVER NEVER use Centurylink. If this is the only ISP you can get at the place you want to live or move to, MOVE, DON’T LIVE THERE. Centurylink is the absolute worst company I have …
I have been lied to twice. And when I call back they tell me the previous agents lied to me or did not know what they are doing. I have waited 2 weeks for service and 2 times given dates and times that nobody has showen up. I have wrote …
Can you give negative stars? I would. They are the worst “communications” company I have run across. They can’t communicate with themselves, have zero customer service, zero technical support, and completely refuse to invest in their own …
I wish I could give this company Zero stars…from the moment I started my service with them, I had to call every month to get my bill adjusted to reflect the proper amount..the internet was slow and not high speed as I was paying …
Absolutely the worst Internet service around. The only reason I signed with a contract is because the lady told me that if I moved and they did not offer service then I would not be charged for having to cancel. This was a LIE. we moved …
Cancelled service sept 2019 owed a refund or approx $151+ , following month my card was charged $295 and my service had been cancelled . Recieved only $136 of the last refund and we are now January 12th and still have yet to get my money …
I rate them minus 5 stars. Worst customer service I have ever had to deal with. I have had problems with my service for 1 1/2 years since I moved into this house. Loosing signal sometime two or three times a day, having to reboot …
OMG I can’t say enough of how horrible the 5 day experience has been. I wish there was a negative button! Don’t go to them period. They took forever to get it set up, then the rep didn’t show up , then the 2nd time the rep came he was …
This place is the worst place for service their ever way. A maze to get a real live person on phone which takes hours. Service in my area is terrible. Had a mouse get into the green box in my rural side ditch. Told them this every year …
Customer service cant get any worse. Reliability is bad.
1. Called the customer service number to report a down line, spent 10 min just …
Biggest POS company I have ever dealt with. Sent my bill to collections without my knowledge or notification (would have paid if I had known) and hit my credit score for 50 points, while I’m in the middle of buying a house. Unbelievable.
Been trying to get my money back from service that I cancelled and have been getting the run around. I’ve been receiving bills for service that I dont have. It’s been over 30 days and still this very day I haven’t recieved my money back. I wouldn’t recommend CenturyLink to anyone.
This company has no concern for their customers and their costmer service is a joke. I signed up for service about a month ago..after sending the tech and the equipment out…found out we can’t get service here. I am trying to return …
Ordered internet service on monday the 9th of December and as of the 16th of December I still do not have internet. Was told it was my lines going into the house that were bad and they cut them at the wall, when I do not get dsl at the NID …
Abysmal service, nonexistent service centers, undoubtedly the worst internet service provider available today. Were I an employee here I would resign out of sheer disgust at the manner in which they approach business.
Century link has put a real bad taste in my mouth. I have been without internet for the last six days. I called and was scheduled an appointment on 2.15.2021 from 8am to 5pm, needless to say I am still without internet, I have been told a …
Ok, I signed up for their services. I got a bill before they even hooked up my internet and satellite. They never showed up to hook my internet up. I m going tommorrow to see them face to face instead of talking to a 3rd world person
Your company internet is the worst! Me and my family have lived her for 15 months and have had an issue every month. You have sent 3 different techs out, I have been on the phone eight different times . We have spoken to supervisors. ( …
If I could put 0 stars, I would. What a nightmare! Prepare to be on hold for AT LEAST 40 minutes every time you call in and for phone calls to be dropped so you have to start all over. This company does NOT properly train their employees so …
What can I say that hasn’t already been said. Terrible company, with terrible customer service and antiquated technology that performs terribly. STAY AWAY and find a different ISP! …
would not recommend CenturyLink to anyone
3 weeks ago I contacted CenturyLink because my internet kept going up and down, I was told it was the router and they would send a replacement, a week later I …
This is the worst company I have ever had the displeasure of using. I would like to thank you though because I now miss Comcast and will be going back. Customer service is great if you like spending 3 hours on the phone. I left qwest for …
Worst Customer Service ever. Closed my account and was only refunded half of what my current balance was. 3 hours on the phone and nothing but lies and rudeness from numerous agents. Will be gong to small claims court over this matter.
I HAVE BEEN ON PHONE WITH SOME PEOPLE MOST HAS BEEN HOLD TO BE PUT ON WITH ANOTHER HOLD LINE I HAVCE BEEN ON HOLD FOR 90 MINUTES . AT THIS TIME NON STOP FOR 8 HOURS TO GET PHONE CONNECTED. THE WORST AS BAD AS SUDDENLINK. …
THE WORST customer service. ALWAYS get the runaround, ALWAYS get transferred 5-6 times before resolving an issue, I’m given numbers to call that don’t work. I HATE CALLING these people. Its a crapshow over there with getting any support. …
My experience with the company has generally been good. However, finding the correct place to get a problem resolved if it does not fit into one of the automated categories is extremely challenging and time consuming. I spent over an hour …
Centurylink either does a great job of training their employees incorrectly or they are mind numbingly incompetent. Every interaction I’ve had usually ends with “sorry I don’t know that information and don’t know where to get it”.
Worst customer service, technicians are slow, internet is slow and never works, their bundles are a joke, and the billing rep that I just spoke to completely hung up on me for asking why my bill keeps changing! They are scam artists! They …
I would give CenturyLink a No Star rating if I could based on Greed and awful customer service, after 5 years with them the thanks I get is a speed reduction at a price increase. Well on their way to being as hated as Comcast.
I called to have a service that I did not approve taken off my account. The customer person said they would. I also asked they investigate why this was put on my account. They said they would. Neither happened and they put no call notes in …
Where do I begin?
8/1/19 I ordered an upgrade from 10-40. I was told it would take three weeks for a new modem since what I had was too old. 8/19, my service cuts off. Called …
The absolute worst company I have ever had the misfortune of dealing with. They are the only DSL provider in my area and their ‘who cares if you’re dissatisfied’ attitude is reflected in their response to problems. Daily interruptions in …
I’ve had CenturyLink Service here in my Lehigh Acres, Florida home for the last three years. My internet speed was at 10 megabits. Because my 5 year old son was starting home school online with Lee County Connect, I had found the need to …
I’ve been waiting for TWO MONTHS for my service to be installed. They have canceled and put my account on hold numerous times. I’ve been lied to a half dozen times. Now they say it’ll be another week. This is the worst company i’ve ever seen.
The WORST customer service… they lie to u, hang up on you and when u call to complain about it, they give you the run around. I tried calling the corporate office thinking they would help but they are even worse!!! I’m calling my city …
By the time I got home from work my wife was livid and in tears from the lack of customer service. I don’t even know where to begin. We have been a customer for 20 years, looking for someone else now. They are willing to take your money, …
WORST internet providers ever. They argue and yell when you call tech support. Almost never have an internet connection. Even the supervisors are no help. They bounce you around when you call them, and disconnect the calls to them. I wouldn’t even plague my worst enemy with their service.
Sadly, I live in an area that has limited internet companies and have been with century link since they bought out Embarq. …
They told me to upgrade to a 20 service instead of 10 and i wouldn’t have any issues. After months of poor service i finally got a technician that was honest and told me that my house is to far from the box that recieves the signal and …
Had to give a star to post. I ordered phone service on 1/27/20 told it would be turned on 2/3/20 by end of day, called them back to see why my phone was not turned on told that I have the wrong order number and account number yet that …
I agree with everyone else here – worst service EVER. I have e-mail correspondence with a rep with my quoted cable/internet cost. Of course, this quote was after three calls and several mistakes and lies on their part, but I finally got it …
I had a very difficult experience with century link. First off, I have never been too fond of century link in the first place. However because of where I live I have to choose century link. I called to get internet set up in our home and …
Had nothing but problems. Had a man come to set up our service yesterday ended up not working by the time he left and he just ended up leaving without saying a word and while in the process of setting it up disconnected our neighbors phone …
Horrible customer service and technical support. Have the documentation to prove it. Once more competition becomes available in our area (Orlando) I will change services. I would not recommend this company at all. Consumers beware !!!
This is a HORRIBLE company. Centurylink keeps displaying my payment as being pastdue when I made two payments in one month to bring my account current after this COVID mess. I have tried to review my payment history with several Customer …
Are phone does not work every other day. Call to complain and their reps put you on hold for a long time and then hang up.
I would like to give a zero star review. I’ve been with them 3 years too long. My bill was inconsistent and every time I called about it I got different answers. I have gone with another provider and to return the modem of no value has …
WORST COMPANY EVER!!! The one thing you can count on is they will screw up your account and billing over and over again. I give them 5 stars for that. If I could I would give them -5 stars I would. I gave them one star because it’s the …
I cannot tell you how many times I have been told that I would receive a credit and yet not receive that credit it doesn’t even matter what it’s for at this point because anytime I call I get the worst customer service I can get no matter …
Absolutely horrible, I went without internet for a week because there “basic over the phone tech support” is about as useful as a poop flavored lollipop. I went through three to four different people over the course of five days before I …
If I had the option to provide a negative review I would. The absolutely worst service ever. I had cable and removed it was horrible and expensive. I had a phone line and all I had after multiple tickets was a line I could not speak on full …
Been a customer for 20 years. Had 4.6 mbps speed until about a week ago when they cut off internet service for no reason. I called to report the mistake and they restored the internet at a 1 mbps speed. Everyone I call says they can’t fix it. I lost decent internet speed because of their mistake
Don’t deserve a star at all. If you like being on the phone for hours and lied to oh and have your service turned off for no reason only to find out they can’t get it back on then this is for you. Worst company I have ever dealt with
Worst company ever. I could not even understand the Customer Service Rep, his accent was so strong. I asked to speak to someone who spoke English as their first language and he said they didn’t have anyone there from England. Idiocy.
I no longer recommend CenturyLink for internet Service.
Service Issues for 6 consecutive months. …
Illegally stole money from me after my account was closed and gave me the run around to avoid dealing with it when I confronted them about it. I had been a customer for over 6 years. I cancelled services on the day my contract ended, but I …
They took 2 payments of over $100 from my account on the same day. When I called and asked them to return one of the payments, I was told by the first customer service rep that it would take 12 hr to receive the payment back. On day 2 I …
3rd missed appointment today.. At first it was frustrating now its actually comical..8 a.m to 4 p.m window and you still can’t make it..All the while charging me already without providing service.. I believe thats a scam in its purest …
They took $5400 automatically out of my account instead of the $54 for my monthly bill. This was over 2 months ago, still have not returned the money. Ive spent hundreds of hours on the phone, on hold, getting transferred around. They have …
Best customer service I call BS first can’t even find anybody that speaks English do they even hire people in the United States or are they all from other countries I’m stuck with this provider because there’s no other one but if there’s a way around it I would suggest to do it
I called to get service and after one day cancelled it because I was transferred around 7 times in 10 minutes and hung up on three times. The service is horrible and they need to be shut down. Anyone paying this company is stupid.
If I could give a zero I would. By far the WORST service ever. It was very very slow, had so many issues. I called and they would do some things on their end to fix it temporarily. Eventually they had to send a tech out and I was told …
Absolute worst customer service I have ever encountered! I wouldn’t recommend their service to my worst enemy! 1 hour and 30 minute wait minimal every time! Not to mention that when you finally do get through, their customer service agents …
Service is a joke. If you call in for an outage they tell you it will be about a week before the repair can be looked at. I have no option where I am. I would be embarrassed to tell anybody I worked for them. Corporate clearly doesn’t give a d$$m. Not once have I been offered a credit for the 20 or so outages of the past year.
HORRIBLE COMPANY! NO STARS SHOULD BE GIVEN!
Had a technician out to “activate” our service. They said job was completed. Funny that it didn’t work after found out from our electrician that the phone line …
I moved from one residence to another transferred service and I was told no i kept it in two places. They were not able to see the usage or lack there of , but could tell me I never called to change my service. They are charging me for the …
The worst customer service I’ve ever experienced. I’ve only used you for three months and I will be canceling service. I will never recommend this service to a friend or anyone for that matter.
The worst company in the century of the planet.
The worst customer service experience and representative.
Rip off your money and pay for the weakest internet services at all. …
I wish I didn’t have to give them any stars because they don’t deserve even one! Today I have been hung up on by their machine, by their agents, and after two hours on the phone still have no resolved my problem. None of their tech people …
I had to put a star to write a comment? This company doesn’t deserve a star. This company has the worst customer service that I have ever dealt with. They over promise and totally under deliver. I was lied to by 3 employees, one was a …
Absolutely the worst company I have ever dealt with. They lowered my interenet speed when I was having issues with my internet freezing already and then when asked to put the speed back to where it was they said it would take days to get …
They lie and steal! Save every payment you send these people. If you want to lower your bill and get proper help call and say you want to cancel, then they want to help you. Maybe if they helped their customers they wouldn’t lose people. They suck!
Getting service is no problem. Keeping service on the other hand is an issue. Century Link is only available provider here. The way the service is connected is inappropriate. My internet line runs on top of the ground through a chain link …
WORST company ever. Lie about speeds and seriously lacking customer service. Their automated phone system stinks. WORST COMPANY EVER, They can’t find my account, yet they find a way to bill me for services I don’t have anymore.
If I can give them a no star I would. Horrible service. One stupid after another even at corporate level. They have no idea what dept you need. So idea what your acct address even if they auto pay your payments every month. No wonder they …
This is the absolute worse company I have ever dealt with. Was on hold for over an hour and then hung up on. Have tried to cancel service for over a month. Keep getting bills. Need help
Horrible company! They have no knowledge, or communication skills at all. I think every one hired just had to pass 3rd grade. They over charge and transfer you from call to call with no end help. I had no internet for a month and still had to pay for it. Stay away from this awful company.
the worst company I have ever had to deal with in my LIFE. Worst customer service. Have been lied to multiple times. Wasted 3 vacation days waiting for a technician who has never come. Requested to speak to a manager, but they are obviously protected by those who man the phones. I wish there was another provider in my area.
Worst phone and internet company ever and we have no other options in our area! Landlines go out of service for no apparent reasons at least several times a year and centurylink has the sloowwwest, most unreliable internet service ever!
Buller, LA
WORST COMPANY EVER. I cancelled service, needed my number ported over to Comcast. Told me I had to reopen my account but there would be no additional charges. 6 months later, I get a bill and calls from a collection agency. Called to …
Have internet service only.cannot get ahold of anyone there. So I call corporate and just got cut off. Guess the BBB is my next option. Worst ever with service. Wish I could give you a big fat zero!
I have never, ever dealt with a company that had such poor customer service. I had issues with my internet last month. I was trying to call for two days in a row. Both days I was on the phone on hold over two hours, their call center is …
Terrible service. My internet has been out twice in the last four weeks, each time for multiple days. Have to call and call and call and wait and wait and wait to get anything done. Tickets are closed with no follow up if internet is …
My internet is constantly going out. I call and can never speak to a manager and they are supposed to call me back since they are busy yet I never get a call back. This is the 3rd time in a week and a half I have had to call them.
****NIGHTMARE**** AVOID THIS COMPANY
We moved into a new apartment that has the Centurylink Fiber built in. We were told that the activation should be instant. We signed up for services at 7am on …
Customer service is incompetent and rude. For 4 months we have not been able to connect two devices to wifi at the same time. Every month I call and I’m told they are working on the lines. Today I called and asked to speak to someone in …
Seriously, your internet is absolutely the worst. It cuts in and out. Every time at the same time of night it turns off. I have had so many problems with CenturyLink booting me offline. And anytime I mention it to them they respond with our service is fine must be your end, let’s send a technician out to look for 180$
I Have a land line and dsl internet. Have tried to have my service disconnected every time I get a recording then asked what I wanted the minute I tell I want to be disconnected I get put on hold I hold as much as 30 minutes and never get any help! Poor service after being with them many years
They are the worst! Poor customer service. I did not get my first bill till January the 2 nd. Paid it on the 3 rd. Was charged a $16.00 late fee for my first bill being late when I paid it one day after receiving it. $16.00 when the total …
My internet went out. Apparently some sort of area outage. I tried the customer service line 5 times. The system held me hostage and would not put me through to a customer service rep even after I jumped through all the hoops. Very …
Horrible customer service cancelled service 03-2020 still charged active until 06-2020. Transferred 4 times supervisor would not help. Was on hold over an hour. Was told they would not revise or help with the billing issues and put me on hold again. Ignorant employees. Don’t even deserve 1 star which is pretty pathetic.
This company is without a single doubt the WORST in quality and service. I have internet problems at least 8 times a year, their customer service line is busy and if you do get thru you will be on hold forever. Instead of sending a …
Simply put this is by far the worst internet there is. Absolutely no customer service. And paying for a service that I’m just not getting! It’s useless other than the rare 10 mins a day the internet chooses to work. Having three kids two of …
Don’t use their internet service!!!!!’ Stay away!!! Worst customer service I’ve ever seen! …
Absolutely the worst internet service provider out there! I would not recommend this company even to my worst enemy! There is always a problem with their service. Calling to get it fixed is such a hassle and head ache! Tired of this company, its time for a change!!
Awful company! They are only in business because people have no other choice! Terribly customer service. No resonse to complaints. Unscrupulous. Their billing page is down almost everytime I try to pay my bill. They put random charges on the bill and you have to dispute them.
DO NOT USE THIS COMPANY FOR ANYTHING!!! They have the worst customer service ever. After I made my payment my service was not reconnected. They said my account was suspended and I needed to make a new account but I just started working …
An employee gave me the incorrect information about when to cancel to avoid paying fees for the last month and I followed her instructions and now I have to pay. I spoke to a supervisor and they said there is nothing they can do about the …
Waited 9 hrs for a 8-12 4 hr window. Technician never called or showed up. Called customer service twice and was ensured they’d be here by 5. Still no call or explanation. Called again and was told several stories as to why..even that I …
I was with this company for over 25 years. Had no problems until 3 years ago… Customer service sucks, techs broke my internet… DO NOT GET SERVICES WITH THEM!!!😡 …
I had Centurylink for over 10 years – despite their slow service. It was one of those things where I just kept paying the bill and not expecting more. I wised-up and decided to cancel. …
Absolutely terrible customer service!
Due to our rural home CenturyLink is our only option if we want phone and internet service. I have never had a good experience with them but will share our …
Horrible company, treats good customers poorly
Overcharged my account and will not credit me.
Spent hours dealing with inexperienced customer service representatives.
worst service ever. i had to order new mod/router and since they did that they drop my internet from a bonded 10 meg to a single line 3 meg. the tech said it is an easy fix if they would just put in a change request to go back to it on my line, but they cant even figure that out.
How centurylink is still in business is beyond me. Worst customer service, worst internet, bad business. Go elsewhere if you can. Do not give this horrid company your money.
Had an issue with my bill last month. I was hung up on two different times back to back. Now all of a sudden I can’t login to my account and its been a month later. These so called “customer service” reps working from home need to be fired. DO BETTER!
Turned off services 9/17/19 because of poor customer service. Very rude and the phone was hung up on me 8 times. Spent 5 hours on one day trying to talk to someone. One guy, Pablo, told me to shut up. I paid my bill in Aug for Sept. …
Dear Centurylink,
I really love your service but you would be wise to heed these reviews. I have …
I have had the worst experience with this company with their billing. The cable worked fine but after 8 months of not being able to get a bill from them, I cancelled the service. Now I receive calls weekly trying to get me to pay the …
Worst company I’ve ever had to deal with. Their phone customer service and automated system are horrific. Plan on 40 minutes for even basic questions and heaven help you if you have an actual problem, which you will.
I use to have good service but this past two years time has been nothing but problems. Unfortunately they were the only provider in the area. In a few months we will have a new provider in the area I will be switching immediately.
do not use century link for anything or for any service. they are the worst company ever. very bad customer service, horrible automative phone service. worst company ever trust me. save yourself all the hell.
The worst service. I’m a new customer and scheduled an appointment for internet connection. First guy hooked the the line from the street to the house and the second guy which was supposed to run the line from the cable box to inside my …
Absolutely the WORST service i have ever had . Am once again getting told they refunded my money but no money was EVER refunded . Been arguing with this company for 6 months for service bills Iv never had !!! Absolutely horrible customer …
I’ve had no internet since hurricane Laura. Absolutely NO help when I call. The technician was canceled twice for some reason. Now they tell me 5 more days! I work from home so this is really not working out for me. How many technicians are in my area?? 1?? This is ridiculous!!!!
I canceled my service with these people and returned my equipment. I had a credit on my account and have been trying to get it returned, No one answers anytime you call. The reason I canceled is because they slowed the speed and raised the rate. If I could give them minus stars I would
This is the worst internet service that I have experienced.I am always having problems with trying to connect to the Internet it’s always out today was out for a whole eight hours then I had to wait an whole hour to actually speak with a …
This is absolutely the worst company I’ve ever dealt with. They expect their payment in on time however when it comes to repairs and outages they take their time. I would definitely not recommend this company to anybody and for those of you …
Worst customer service experience I had with any company. Internet is not working. Was on the phone with customer service for over 120 minutes. Waiting to speak to a supervisor for more than 40 minutes. Then gave me appointment for …
The worst customer service I have ever seen. Been without a phone or internet for over a week, waited on tech all day Saturday. I’m done with this trash company! Some other internet companies need to take notice and move in to these areas and put them OUT OF BUSINESS.
Disappointing, DON’T BE THEIR CUSTOMERS, CORPORATE DOESN’T CARE ABOUT YOU, ONLY YOUR MONEY …THAT’S ALL THEY CARE. I was just talking to one of them. After 4 years of a nightmare trying to unsuccessfully resolving a matter of their lack of …
Trying to “disconnect” service, been calling for 4 hrs, tried online chat, all i get is transferred from, one person to another. 3 hr wait for “customer service”, a nightmare, do not use this company for anything, theyre a complete disaster.
I would give them zero stars if I could. Absolutely terrible customer service. My internet was hooked up at a lower speed than I agreed and it took them a week to fix it. When it came time to cancel my service, it LITERALLY took me …
Horrible service. Won’t remove charge for returned modem. No one knows how to find out what’s going on with your account. Never even had service turned on and they tried to charge us for it. Can’t resolve ANY problem. Thank goodness we cancelled right away even though it’s been a s… show since! 0/5 would be more accurate.
The worst customer service in the world! They overcharge for your services and if call to disconnect your services, they lie and say it’s disconnected, but continue billing you and stating you didn’t call. I would not recommend this company to no one!
Horrendous customer service. Their website barely works. Power went off in my building and I was told I needed to wait TEN hours possibly for a technician to come out and flip a switch. They understaff and overpromise. While they’re …
Absolutely the worst internet service I have ever dealt with. The customer service is the worst I’ve ever dealt with out of any industry. You’re on hold for hours on end, then when someone finally answers, they cant help you because it’s …
This company has continued to charge me after I have stopped my services and will not refund my money. Extremely terrible customer service and blatantly disrespectful always. I simply want my money back but cannot contact anyone who will …
Used to have great customer service but I haven’t had internet for 2 weeks and it’s been a year since they abandoned my installing my line. Trying to charge me for an extra package I didn’t purchase, are extremely rude and basically I’m dumping them for a reliable company.
Thanks CenturyLink – Hats off to you for the WORST SERVICE and worst CUSTOMER SERVICE this country has ever seen!
The worst company I have ever had to deal with. Horrible customer service like nothing I have ever experienced before, absolute worst. If 0 stars was an option it is this company, not sure how this is a business. STILL have no service I am …
I grew sick of Comcast where my 400 mbps was delivering 5 to 10 mbps, called Century Link as they are the only other option. Describing this company as a 3rd world entity would be giving it a compliment. I waited all day to have my …
If I could rate this company with a 0.1 star I would. The internet service that this company “provides” rural communities is downright shameful, and despite an army of complaints, it seems CenturyLink has offered no solution or even …
I called to sign up for a new Internet service, when I called I asked the representative when I would be able to utilize my services, she told me that she would have to first run my credit in order to let me know. I didn’t understand that …
I’ve been trying for a week to disconnect service, since we moved. Even trying to do it online, you get a run around. Online, they tell you to call, then the system won’t recognize the promo of “disconnect.” You can’t get a human. I finally …
My mom in-law’s landline phone service went out 2 weeks ago. A call was made & a appt. made to come out & check the issue. 3 days later on 12/9 a technician showed up & checked the box outside & said that there was a issue with a line …
Since 2018 after having internet service installed we were told this was temporary and they would reschedule to have the internet line buried under ground. We have contacted them many times to have this eye sore remedied. They set a ticket …
I live in the Boise Idaho metro area. I received a flyer on my door. I am highly interested. I call a representative today at 9:37 a.m. mountain standard Time. The representative was kind but they were unable to locate the apartment number …
HORRIBLE CUSTOMER SERVICE CONTINUALLY CHARGING ME LATE FEES ON EVERY BILL EVEN THOUGH I’M PAID UP AND ON AUTO PAY FRAUDULENT AND ILLEGAL CHARGES …
I give you one star only because there isn’t a lower option! Unfortunately for me, I’ve had to call CL a few times. It’s been a disaster! Half the numbers you advertise get to phone trees that are never ending. Customer service does not …
-10 stars if you ask me. WORST CUSTOMER SERVICE EVERRRRRRR!!!! There are men working on laying pipe down a road near my home. They must of cut a line that affected our whole neighborhoods internet service. This was on a Saturday …
Absolutely the worst internet company on the planet. If a sloth and centurylinks raced, the sloth would lap CenturyLink several times. Poor management and horrible product. I am shocked they are in business for as long as they have. …
Three days of trying to get in Ethernet service back. CTL thinks it a result of an outage however all neighbors have service. Issue started when I received a new modem from CTL. The company will not send a technician to our home until outage is cleared however, there is no outage.
I would give no stars for this company if I had an opportunity. The customer service is by far the worst I have encountered in a number of years! My new puppy chewed through the DSL cable and I called to order a new one. There is no office …
These guys are horrible. Avoid at all costs. I was an internet customer. The internet went down during peak hours almost every day. For several months, they lied to me and blamed me and my equipment. I finally got to speak with a local …
If I could give this company zero stars I would. I was a customer for over a year and called to cancel due to a move and gave them a three week notice. Instead of disconnecting the service on the requested date, they ended service the date …