A family of professionals to manage your community of families! CEPCO is proud to be the southeastern North Carolina’s oldest and most experienced Association Management company. See more
Read More| Friday | 8:30AM to 12:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
1628 DOCTORS CIRCLE, Wilmington, NC 28401
I reached out to Victoria Mills re: a late fee attached to my POA semi-annual fee. I did remit it late and apologized for doing so. She immediately had the late fee removed, because I’ve never before been late with a payment, after living here for 10 years.
Completely ineffective
Wonderful service
Horrible Overall company
Quick responses to questions!
0 stars if possible
Prompt and informative response to my inquiry
Thanks for your fast action
Responsive to HOA needs
Wish I could give 0 stars. Absolutely horrible
Horrible management group, overall dictatorial communication.
Terrible & worthless service. They do nothing and do not care. No accountability
🤮 …
Prompt and quality & response from CEPCO.
Thank You
Kris is the best! Great service.
Sadly, slow to assist homeowners.
They are almost worthless. This company is not there for you when you need them.
The staff is always cordial and helpful. Thank you
a good guy and works hard to does well at his job
Great company
CEPCO does a good job managing my neighborhood
I always get a prompt reply anytime I email Jonathan. Thank you
These people are completely out of their element in the property management industry. Horrible service and horrible people to work with
Victoria is very knowledgeable, professional and easy to work with.
VIRGINIA WRIGHT IS A TREASURE, FRIENDLY. YET PROFESSIONAL
SHE RESPONDS TO MY INQUIRY’S IMMEDIATELY.
10 KADOO’S
Horrible company and rude people. I really dont think they care about anything other then the money they make of the communities the so call manage
When I tried to respond to Martin’s reply my entire AOL shutdown.
Thank you Kristi for responding to my email so quickly.
Once again a prompt response to my inquiry. Thank you Virginia Wright!
Janet Cowlan has been excellent to work with.
professional and responsive
Katie Kandl handle my fence request promptly and professionally. Thank you, Katie!
Continuous and ongoing financial headaches. Difficult to get resolution of multiple issues.
Janet Cowlan of CEPCO was responsive and helpful.
The experience with Melissa was professional and her responses were timely.
Could not get a direct answer to a question without having to pay for the information. Zero customer service or satisfaction.
I have been so disappointed working with this business. I made 2 written and 2 phone call attempts to get help with a situation and got no response. It seems to be all about the money.
Dale Ward is very responsive & professional. Easy company to work with.
CEPCO ~ has managed several properties for me over the last 20 yrs.
Great folks to do business with !
Had to call Janet today to discuss an issue….she understood the problem and had it taken care of for me right away. Very professional and responsive.
Kris from accounting was SO helpful—she helped me link my accounts and was so patient and kind. Thank you, Kris!
Disturbingly incompetent. I’m hoping the resignation of our former HOA president resides faith in a new company.
when I need to get something handled, it gets done. Even went it’s after hours the problem gets handled and fixed.
I will never live in another neighborhood managed by CEPCO. Rude, inconsistent, and horrible people to work with. If I could give negative stars, I would.
Christie is very knowledgeable of the condo and its history and was able to answer all my questions.
they dont enforce the rules. they dont care about residents. very incompetent and unprofessional. Absolutely horrible HOA
The worst HOA company I have had to deal with. Ask anyone in the neighborhood at Oyster landing and they will tell you the same.
One of the most horrible property management companies I have ever experienced. I didn’t even want to give one star but it was the only way I could post.
People park in the street and on the grass (violation) and they tell me my grass is too “tall”. Numerous HOA violations in this community that are not enforced.
Victoria replied promptly to my request. She is very understanding, kind and patient. Thank you Victoria!
Bridgette Jividen was super helpful and responsive when I needed help getting approval for a home project- really appreciate that!
very helpful kris is the best
This is my first time ever going to the cepco office and the woman at the front desk was so very nice and pleasant she’s also from New York which was surprising 😊 …
Absolutely a rip off. A lot of illegal underhanded things happening here. If you have homeowners here you should DEFINITELY do some checking.
Absolutely horrible. Rude, condescending, and getting paid to do nothing. The whole community of HOMEOWNERS is upset with the lack of communication and lack of upkeep in our community. The attitudes are horrible and the lack of concern for homeowners is deplorable.
The worst customer service ever… as a resident of Park Place Condominiums I called for help on a situation and was put on hold twice and after 10 minutes hung up on both times with no apology no solution not even an explanation of any sort. Totally disrespectful people and inept.
This place is a joke. Horrible service, rude people. There are still damaged fences from the hurricane and they are now saying July before repairs will begin. Completely unacceptable. Too bad there isn’t a zero star option.
Email September 8, and four phone calls since, still no reponse to any.
I don’t know why any HOA would tolerate this service level to members!!
Complete garbage company, lack of any follow through or response. Clearly about taking money and ending up with it in their pockets, not the community they “police.” I won’t go on as the other reviews are pretty much spot on.
We asked for a squeegee and trash can for the new pickleball courts at Motts and Janet Cowlan worked with us to get the items in a very timely manner.
Working with Victoria is a delight. She is professional, knowledgeable, yet personable. She is a credit to CEPCO!
kris Allen is an angel!! she helped me so much on a condo association problem i was having. reached an excellent solution. thanks so much , Kris!
We are fortunate to have a great property manager. The new owners are awesome too. Many properties are only as good as their HOAs
CEPCO does not pay attention to details. Landscape has never looked worse. No management at all, I would not be proud you manage Ashley Park.
They enforce nothing. I have called and emailed our “property manager” for the past two months to no avail. All they care about is getting the HOA checks.
Fantastic customer service. One of the best HOA Management Companies I have ever dealt with. Cindy and Janet Rock!
Worst property management I have ever dealt with.
They DON’T DO ANYTHING !!!!!
Wrote them 5 letters about a concern. None were answered. Requested assistance several times. No response. Lied to me about sending me 2 letters in the mail. Nothing arrived. Lacks professional protocol in dealing with homeowners, in my opinion.
I can’t thank Bridgette enough for helping me get forms filled out and submitted correctly after I made several mistakes. She took the time to help me out and was nice to work with. Thanks!
If I could leave zero stars, I would. The HOA adds zero value to the life of us neighbors, the organization operates inefficiently, and communication is sparse and inaccessible.
I spoke with Bridgette to get an authorization for work to my unit. She promised to get it to me as soon as possible. It was approved the same day! Thank you Bridgette!
Virginia has been great in helping me set up my dues on a draft! She is extremely responsive and knowledgeable.
Terrible company to work with. They have let our community turn to trash while increasing our HOA dues to $265 per MONTH. And this is a community without any kind of courts to keep up with, no community gym or club house and the grounds looks absolutely terrible
THE WORST HOA MANAGEMENT COMPANY IN WILMINGTON. I CANNOT BELIEVE THEY ASK FOR A REVIEW WITH EVERY EMAIL THEY SEND. DALE WILL NOT RETURN PHONE CALLS, EMAILS, ETC. I LIVE IN THE WHISKEY BRANCH NEIGHBORHOOD. WE ARE A NEW NEIGHBORHOOD AND AS SOON AS THE HOA IS TURNED OVER I FEEL VERY CONFIDENT THAT CEPCO WILL BE REPLACED.
CEPCO is a trusted partner. Our Board relies on their expertise with other HOA’s to provide insight and recommendations.
Working with Johnathan Northam over the past year has been a pleasure. He is very responsive to communication, works hard and cares about his communities. We have been well supported by Johnathan & CEPCO.
Talked to Kris in Accounting to clear up an issue and she had our HOA on her computer before I finished asking the question. Very knowledgeable and very professional.
Have worked in construction field for Randy and Jonathan on multiple projects over the years. Absolute professionals. Customer always came first. Pleasure to work with
I always receive quick responses. Linda Burti has always been very helpful and thorough with my proof of insurance. Makes my life much less stressful.
MIchelle Mustain is the Seaspray Landing manager. She is professional and responsive. CEPCO is performing well as an association manager and I can recommend them in large part on Michelle’s good work!
Thanks for your explanatory response. As I stated, we were also concerned about the grass on the driveway and had made arrangements for it to be removed. I am handicapped and could not do it myself. The people could not remove it as soon as we wanted them to, but it has now been done.
I honestly believe HOAs and property management companies were created by angry, petty, nitpicky retired hall monitors (never picked for the team?) who now gleefully ruin the joy of owning a home in a neighborhood. I was once written up …
Linda Burti is performing admirably while under pressure from several sources. She remains very cool under pressure, the type of person who is a credit to her company.
Laura Hines who manages Lions Gate is superb. She is very knowledgeable and always responsive to those that live here. Laura is on top of all the issues that come with homeownership.
Linda Burti with the Wilm office is on the ball! She is old school professional!! Follows up, and is detail oriented… Customer service has gone down tubes with everyone it seems… It was nice to experience someone who takes pride in their job, and does it well! Alicia Zimmerman
I am a newcomer to Arbor Creek and have not had many exchanges with Cepco, but what small amount of correspondence I have had has been excellent. They are responsive to any situation that presents itself.
If you plan on renting from anywhere that cepco is at I would highly recommend rethinking. They do not care about your well being or your concerns. All they care about is getting a paycheck. This goes out mainly towards Wilmington …
Impossible to contact anyone that can help as the community manager (Cheryl Mullen) does not return phone calls and she has her assistant screen calls. I’m assuming if it’s an issue she doesn’t want to address or hear about she has them …
Most horrible company EVER!!! They do not return ANY phone calls, emails, nothing!! Completely unprofessional! All they care about are the HOA checks. Simple as that. There is a reason why they only have ALL one star reviews, and I know they would not even have that if everyone could give ZERO.
I have lived in a CEPCO managed community for over 10 years and volunteered for my association for the last five. I think one needs to take into account the resources and counsel provided by certain management companies like CEPCO to help …
After living in 7 houses that had HOA this one is absolutely the WORST. Never returned my calls or emails about important situation. Just turned on our sprinklers after living here 17 months.
Kris was extremely helpful in resolving our account inquiry. We really appreciated how prompt she was in addressing our concerns and her level of professionalism was outstanding. Kris is a huge asset to Cepco, thank you!
The POOL at Whiskey Branch isn’t open.
Management hasn’t met with property owners to find a solution.
Our lawn service is down right poor. …
I needed a statement for a refinance and called Leland. They transferrred me immediately to the accounting department and I had the information I needed with 10 minutes. Great support!!
Thank yo so much.
From the perspective of a former Board member of our community association, I found Jeff at CEPCO (as well as the entire team that we worked with) to be efficient, responsive and helpful. CEPCO has delivered on every single thing we asked them to do for our Board and our community!
Even one star is almost too much. At oleander court for three years. And this company gave me great difficty . Me a retired teacher . Didn’t like I received his assist. And my landlady rented to me. So .a y break I s there 4 in one year just before I moved I. And I had two. Just poor management
i am sure the table and chairs were left with all good intentions for people to actually enjoy the common area heaven knows we have not been able to enjoy the pool. Wouldnt it be nice if HOA”s considered community rather than rules, as it …
Each time that I have contacted Christy at CEPCO I have received prompt return contact and the problem that I had was addressed and resolved quickly. Christy is very knowledgable about issues and easy to work with. Linda, the receptionist, has also been very helpful.
Over all a terrible company. Difficult to work with, always wind up over budget even though the yearly budget review reveals no reason for being over budget by thousands of dollars. They make it nearly impossible for homeowyto attend the …
Horrible and heartless company. Laura called our realty co to complain that a HOA member said we were illegally parked in handicap parking even though our placard for our son who has cerebral palsy was clearly visible and stated the carrier …
The people at the desk Rude! When you email them about something they say i will take care of it never happened. They need to walk the property more and take a look around . Need to leave news letter for the community tell them whats …
I have waited 4 years to get my gutters fixed. the rain overflows the gutter and runs down the side of the condo. The water puddles all over the place.
I have tried to have it fixed with no results. …
I mostly like Cepco but it takes a long time for response to work orders and I think being charged a fee of over $8 to pay assessment online is excessive. It should be FREE! Too bad you can’t pay your monthly dues online.
I’ve been a homeowner in Breezewood for 5 yrs. The landscaping was the one thing I ALWAYS bragged about and showed my dues contributed to. The end of 2017 our community tanked! The worst I’ve ever seen it. Well before the “hurricane” hit. …
Seriously the worst property management company in the area. I don’t even know what the employees do over there. They are so disorganized and mismanaged it’s hard to believe this company has survived. If you want them to treat you like a …
Have lived here over 20 yrs have been told I am not allowed to keep my trailer on my property, but I look out my backyard two neighbors have their trailers in their yard year round but I pay over $400 a yr in storage for mine . I guess …
I’ve had problems with trees down on my property. I couldn’t get any answers or results. Janet, the manager at CEPCO, has helped me and kept me from getting upset with the situation. I know she’s inundated with problems being called in, but took the time with me and helped me out. Thank you Janet!
Not pleased with the way this company is run whatsoever. I own other properties and this is by FAR the least efficient HOA I deal with. It is difficult to get a response from anyone, and when I do get responses they are short and rude. …
We want to thank Victoria with Cepco. We live in Windsor Park we had problem,our Grandson in law who is in Coast Guard was being transferred from Rhode Island to Key West and offered to let us see our Great Grandkids on his way through but …
Terrible follow up for homeowner submitted issues. 2nd time dealing with water related issues. First time i had to hunt down property manager to get updates. More recently i reported a septic tank related issue and no …
I sent an email questioning the second half of the HOA dues for my community and by 8am the following morning I received a reply (I had sent my request after hours) and an explanation. …
The most inefficient land management company in existence. The trash dumpster has not been emptied in 2 weeks and the selfish tenants in Trolley Path Condominiums are throwing trash on the grass and parking lot surrounding the dumpster. …
Had a very positive experience working with Bridgette Jividen at Cepco. I had submitted architectural review requests regarding tree removal. They were addressed and approved within 24 hours allowing me to schedule my tree service! Thank you Bridgette!
The selectively enforce the rules. Takes a week to get a response. Response is then weak and unhelpful. God forbid you have another question… this will take at least another week.. The responses on here from the owner are hilarious as …
The worst HOA ever, dues way too high EXTREMELY unresponsive. After Florence all buildings had damage and still no repairs have been made. Still they have the nerve to change me late fee for being one day late and when I ask about repairs I have to understand the high demand.
I had several issues today 1/17/2020 with condo in Breezewood area. Contacted property manager Christy Cumber and all issues were discussed
and looked at. I was given sufficient information as to who would be the best …
I deal with 6 different HOAs with my properties and this is probably the most difficult to work with. I give them 5 Stars because all they do is listen to people complain and begrudgingly give them the dues. I was in the office for 10 …
Working with CEPCO and their employees is always and have always been a very pleasant experience and they are always willing to help with anything our HOA needs. Working with Victoria, our property manager is always a team effort, she is …
Johnathan has patience 🙂 People are always complaining about HOA’s, well stop and take notice of what they do. They help us and our neighbors keep our property value up. Thank you CEPCO for you help over these years in helping keep our neighborhood looking beautiful.
Jonathon was very helpful in getting an issue I had with a property I lease out.
I would also like to mention that he was immediately responsive and didn’t
make you chase a dozen phone calls.
Needed to replace my roof and I failed to submit the plan before contracting the job. Cepco was very understanding and worked with me without issue. Thanks very much Bridgette for your understanding and making the process seamless. …
Had a great experience dealing with the people in the office at CEPCO. They helped to solve a payment problem and Kris was very instrumental in helping us with our problem. I wouldn’t hesitate to reach out to them again. Good people
We just purchased a condo at Park Place. While we were going through our due diligence the people at CEPCO were very prompt in answering all of our questions about the HOA details. Jeff and Christy also personally came over to welcome us …
I have been working with Bridget in submitting paperwork for an ungrounds pool. She has been absolutely wonderful to work with, her professionalism, knowledge of the requirements, and personality make this an enjoyable process. I can’t say …
I had a very positive experience with Janet Cowlan. It took only one phone call to reach her. We had a brief conversation in which I presented her with an issue that I felt needed to be addressed. She was professional throughout and had the issue resolved in less than 24 hours. Thank You Janet
I recently moved into the River Bluffs community (12-17-20) which is managed by Cepco.
I received a letter from Cepco (Melissa Moore in Accounts Receivables) outlining …
I really enjoyed talking with Miss Allen in the accounting office she was a very nice person Willing to help in anyway …..its nice to know that they’re still some good people out there that we deal with on a daily basis on the phone Miss Allen made my day thank you again 🙏 …
There are good and bad management companies out there but I have to say in 2 years of owning , CEPCO has been nothing but great and responsive to our requests. We have been through the hurricane and recently a minor leak in the roof that …
I have been working with Cepco for many years. They have done a great job, provided a dependable service and their communication has been excellent. I would highly recommend them.
Received a notice of non compliance from CEPCO and was told our CEPCO Mgr. Ms. Janet Cowlan was handling the Motts Landing account. She got back to me ASAP and sent the documentation I needed to rectify my issue. Very professional.
We have owned a unit at Lions Gate for four years and have nothing but praise for the way it is run. I can not think of a single time that a reported issue was not immediately addressed, including: a flooded downstairs from a faulty hot …
Worked with Virginia Wright and Kris Allen. Extremely responsive. Also worked with Cindy Norris on some other accounting issues. Very good and Cindy heads a professional accounting department.
Have moved to Wilmington and have Cepco as property management company. Janet has recently taken over as our community manager. I have found her to be most responsive and on top of things. Not an easy job enforcing the rules and keeping people happy.
Our experience with the Leland office has been positive. Any landscape maintenance request has been quickly addressed. When we first moved to Waterford, the CEPCO associate was very helpful in providing us all information about the HOAs. Thank you.
Terrible customer service if you are a homeowner in a community managed by CEPCO. I find them to be unresponsive and evasive in matters of importance to the homeowner. It is my hope that our community looks into other options as far as management companies.
Victoria does a great job managing our business association!
As a property manager in the Wilmington area, Janet was great to work with. She communicated effectively with our company and the homeowner to solve a complex leak issue. Thank you for your quality service!
Victoria Mills has been great to work with since we moved in 2 years ago. We have worked on a number of projects that required HOA approval before they were done. Victoria has been a huge help in answering questions and getting the …
CEPCO has become an amazingly responsive management company and handle our 150 home property with patience and professionalism!
Special thanks to the owner Randy and to our manager Janet Cowlan. Janet is the …
Our Cepco representative Tammie Moore has left and is employed elsewhere. Sorry to report that they not are as good as before.
Would not recommend them for property management.
I have been dealing with Cepco for over a year now. I am impressed at how efficient and courteous the staff is. My most recent experience involved Madison – she was terrific! Also worthy of mention are Janet and Melissa; both have been a pleasure to deal with.
Once again I must recognize Kris Allen for her efforts and professional attitude when I am in need of information. She is definitely a multi-tasker and always picks the phone up when contacted. A definite asset to your team. She is also cheerful when talking to her and that means so much.
Just another property management company who does not care about the community. They will not push the developer to get any answers but only relay the same canned response that they will “check with the developer” or “have no more information at this time”.
As an independent insurance inspector for the insurance companies, it is important that I have cooperation from the HOA mgrs. that I interact with in order to complete the assigned task. Cepco and their staff are the ONLY company that is …
Very pleased with the assistance from Linda Burti. She was very responsive and very helpful.
I just wanted to share what a positive experience it was working with Johnathan and Kris at Cepco. We live in Northchase and I have found them both to be so helpful, so professional and really kind. I reached out to Johnathan with a …
Thanks, but now is not the time to prune shrubs. That is in the fall. They are just now getting new growth such as wax myrtles, some azaleas, etc. We have planted some shrubs/encore azaleas, etc. that I do not want pruned. I rather we …
Look out for HOA fees, will receive penalties for fees you don’t know you have. Even after contacting multiple times and paying fees anyway they will keep adding for late for a fee you didn’t know you had to begin with. This for home owners who rent the home out.
I have live in Bridgeport, the Townhomes of Windsor Park,for seven years and CEPCO is the property management company. I have had to put a work order in on three separate occasions each for different issues. The Property Manager has always …
I have worked as a General Contractor with this group for many years. Just about as good as it gets with a property management company. They are genuinely interested in their properties. Johnathan is great as well as Christy. Randy is an utter professional in every way. Great company