It’s true that part of what makes us a great bank is our financing and loan offerings for commercial and personal purposes. But it’s the intangibles that have emerged from our years of doing … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
1422 Clarkview Rd, Baltimore, MD 21209
Regarding Opening a CD: Awful experience so far with zero direct customer support. I applied for a CD 30 days ago and it still isn’t funded. They overdrew my account by charging double the designated funds. Then they returned all the funds, …
Close on saturday
Great service and great interest rates on my savings account. I closed 4 other accounts and moved my money to CFG…Thanks CFG….
I am very impressed by CFG Banks team on thier high-level of communication, professionalism, speed, and willingness to help on our PPP loan!!
Great customer service and from real people.
Not at all impressed. Can’t login to my account. Tried to call customer service and get a voicemail instead of a person.
Note that all the responses from this bank to commenters are the exact same form letter over and over again. smh!
Very good customer service and excellent rates for this online bank.
ABSOLUTELY WORST ONLINE BANKING EXPERIENCE EVER.
STAY AWAY!!
Impossible to open account online, takes all your personal info and dings your credit report just to deny you.
Don’t fall for the teaser rate. I saw on bankrate.com that they listed this incredibly high money market rate — the highest in the country. I should have paid attention that they pulled it from the www within 2 days. Why? They clearly just …
I tried to call and got recording: SORRY THIS MAILBOX IS FULL.
I CALLED EVERY CFG NUMBER (5 numbers) AND I GOT THE SAME RECORDINGS on 8-3-22 AND ALSO ON 8-4-88.
my husband and myself just opened an account with CFG bank recently so we can have an access online from overseas. So far this is the best decision we have made. We literally can access our account anytime anywhere from our mobile and we …
It took 2 weeks for them to just process the app the account is not opened yet. Snail pace service for online accounts. Move on.
Great bank to do business with. All the great functions they offer work perfect.. I can pull or push money in or out with ease, very quick also.. anytime I need assistance they are Johnny on the spot and very friendly and helpful.. And I earn the best interest that’s available out there… Thanks CFG…
Worst experience EVER setting up an on-line CD! Way too many steps, too many text codes, too many encripted e-mails to follow more steps, just too much trouble to open up an account. And then when your account is open and they have your …
After I submitted an application for new account, I had to wait a week to receive an instruction for next step. I did cancel the application.
If you can just drive to there branches and they help you out same day service to open your savings account with the best rates in the country🤑🤑 …
So far so good! Extremely competitive rates and very responsive to changes in rates. No teaser rates, honest.
Unable to get my account up and running. I keep getting error messages that tell me to call customer service but I cannot contact customer service. I have tried calling at least 5 times and I am always put on hold for for 1.5hr
Was going to open a money market and cd with this bank after reading the reviews no way. When dealing my money it is important to be able to reach my bank if I should need to.
I cannot seem to be able to talk to a human at this bank. I have tried two different phone numbers – both say “all team members are busy” but will get back to me by the end of the day if i leave a detailed message – but I cannot leave any message because their voicemail box is full.
I submitted an application online for a CD. I left 2 voicemails at 2 different phone #’s and sent an email to the address contained in other Google reviews listed here. I guess they don’t want my money!
Wanted to ask a few questions before opening a Savings Account with over $____US Dollars. Got a voicemail that asked me to leave a message to get a call back within 24 hrs but then the voicemail box was full. Still open to working with this company if I could get through to someone! But how?
Can’t get anyone on the phone so I don’t think its a bank I want to do business with. I left voice mails, sent emails, no call backs. …
I can never reach anyone over the phone. They will not even respond to my emails. I don’t care about there money market rates being good when I cant get a live person over the phone. This is unacceptable. Find another suitable bank you will be disappointed.
Just opened my account online and everything went perfectly. I simply followed the instructions and everything happened in a timely manner. Super easy and 4.75%!!!
I just open an online CD 12/23 but my first experience is bad have call several time to follow up no respond on the call for over 30mins and call other branches to get someone it is the same was just on the phone no one on the line. I think I will have to may have to think twice on this.
I’m changing my review. I was able to get in touch with someone and they’ve been bombarded with customers recently and couldn’t handle the workload. I was able to get my account verified and to start the CD I was looking to start. So far, so good.
I was looking at CFG as an alternative to BMO Harris. BMO does not allow you to open an account from your online banking, they don’t allow you to add beneficiary online, and they require a beneficiary SSN. I like Ally and Synchrony who …
Absolute scammers. It takes 3 VM to even talk to them. DO NOT INVEST WITH THEM. Those that have more than a few hundred dollars, pull it out. They hold your money, tell you they are going to transfer it (my case ~50k) and won’t do it. …
Opened a High Yield MM account in November. Nothing but great service in a timely manner. Current rate is 4.45%. Higher than any bank I researched. Kudos CFG!
UPDATED REVIEW….
(Original post)
Yikes, I was going to open an account at this bank but after reading all these …
Other posters are correct. I applied for an account on line. Email said they got it, but 8 days later, I haven’t heard anything, and an email to customer service is still unanswered 2 days later. Fortunately, I was able to reach someone by phone and cancel my application. Ridiculous.
I went through the account opening process, received an account number and wanted to fund it with a $100k. When I got to the funding page they asked me for my current banks login information to verify funds. Do they really think I would …
Not sure where to start here, but this company should most certainly be examined a little more closely by the OCC. There is virtually zero customer service or support, and there is no transparency from their systems acknowledging new …
I tried to open this acct after supplying all my personal details, I saved my application to finish the next day. I could not get back into the application and I have called them many times over the course of a week to check the status, and …
I spent all morning filling out an application and it was declined for some reason. When I tried to call their phone number to ask for help, you cannot reach anybody to ask a question. They say they are too busy to answer and you should …
CFG Bank is not scaled for it’s current HYSA. How can I trust a bank that offers such a high-interest rate when their own operations are not even scaled? Firstly, their customer support is slammed, sometimes you call and it says they are …
It’s hard to see so many bad reviews and not worry, but so far my experience has been pretty positive. Twice recently I had trouble with the website and the first time someone was great helping me over the phone. The second time I emailed late at night and had a reply the next morning. I appreciate their timely responses.
DO NOT GO TO THIS BANK!
Put the application in and didn’t hear anything for three or so days. Called the number to find out it requested more information and it sent me an email. Did …
Stay as far away from this bank as is humanly possible. Yes, I was drawn to them because their aggressive money market interest rate was almost 3 times what I was earning at a real bank. …
I just tried opening an account for the 2nd time and again I ran into problems. This time I was able to open an account and was given an account number. I then tried to enroll in online banking and after several tries a popup message said …
An Absolutely Terrifying Experience. My advice is to keep your money away from this bank. For 10 days I have been trying to talk to customer service to get status on my wire transaction. You cant leave a message since their mailbox is full, no response to email I sent. This bank should be closed for good!
I found this bank through a search online for high interest earning accounts to house my down payment until we find a house. Yes it took several business days to receive the funding- longer than I am sure is their usual processing time due …
Best rates in the country and because of this they are so overwhelmed but they are doing their best to catch up. 8:00 tonight to respond I have talked to their various customer support staff and they have been respectfully trying to always …
I have been with CFG Bank since Oct. 2022. Like many who have posted reviews, I was attracted by their high APY. I have had a great experience with CFG. I opened my account online with little effort and I can appreciate their due diligence …
I’ve been with CFG since February 2020 (perfect timing, right?) and they’ve always had the highest rates around. I’ve only had to interact with them over phone and email a few times and it’s always been a pleasure. You’ll often speak to …