@Kris Chellani, my husband and I have the EXACT same issue! We’ve had to call multiple times to correct our HOA fees auto-drafting because calling to set up autopay once just isn’t enough, apparently. We keep receiving “late payment” stubs …
At first I was with the impression that it was only my experience, but the staff are really rude, if there was a choice I would never recommend this company
Common area grass up to my waist not to mention the neighborhood looks in kept we are paying a way too much for hoa fees not to mention when you call the office you are dumped to a voicemail and they never call you back
Worst management company I have ever worked with. They can’t even manage the public areas and forests in my community. Sarah Brown our property manager is incompetent…
To be honest they are pretty useless. They tell you one thing and then do another and if they don’t know something they don’t tell you that, they just give you the run around. Avoid them at all costs or you’ll pay on other ways.
I agree. They do nothing, sit behind a desk and transfer you from person to person and hang up on you if you question them. They are rude and arrogant.
This is a hopeless management company. I have complained about this safety hazard. It’s been four days. Still not addressed. This is right in front of kids play area.
I just wish I had a 0 rating to be given. There are tickets which are pending for months and there is absolutely no sense of professionalism. The worst service ever..
I ordered and paid for a replacement pool card. They didn’t send it. Now they are saying they have no records because a new management company is in place. Lazy
Very unprofessional. I have been waiting for a week for a return call. I left a message for our property manager at the office and on her voice mail. On her voicemail she states that she returns calls in 24 hrs, it’s been almost seven days.
I have found them to be pretty helpful. They can’t control what the HOA board does, but they do a good job of managing and are responsive when I have questions
They make it absolutely impossible to pay dues and they are generally awful in customer service. I’ll be trying to get my community to change companies. The also have a fee for everything. Really bad!
Poor customer service, rude people, do not want to listen to problems or answer any questions. Just there to suck money out of homeowners. Sad that builders go with them.
The billing system is not very ethical, you can’t pay it early. You have a small window to pay it and not have a late fee. I do a bunch of traveling and not being able to pay early or trust them to autopay cost me every single time.
Horrible. People Parking Cars on sidewalks in my neighborhood. All the houses are absolutely horrible looking with mold and algae all over them. No enforcement of anything. Sick of pulling into my neighborhood And seeing all the dirty houses, not to mention trying to get down the street when they are lined with cars everywhere…
The worst management ever!!Rude and unprofessional..Our HOA went up from 30 dollars to 60. dollars in one Month after moving in..We live in Franklinton NC..Really!!You cant pay without been charged extra fees..Unless you enroll in …
Just horrific! It is jaw dropping that they are BBB and AAMC accredited. Shameful! Google and Yelp reviews are pretty much accurate and cannot be bought or manipulated. Thank you Google!
They have to be the rudest HOA Property management company I’ve ever dealt with. They act as if they own your property and they definitely try and abuse their “power”. I wish they would go out of business!!
Worst HOA company ever. All they want is HOA fee and do not want to do any work. On top of that they will boss you by sending emails with tasks that I should do.
I see all these bad reviews. DO these people understand the management company does not set their fee the board does? May be get involved rather than complain all the time. I have had 4-5 requests and all have been answered quickly.
Really bad HOA, slow or no response to owner, delayed processing for approval, doesn’t care owner’s request, and high HOA fee. Negative review would be given if having it.
Melissa Jenkins “Community Manager” with Charleston Management is a poor performing manager as illustrated by the attached photos. At LEAST every two months I email Melissa and Anna Jenkins “Client Service Administrator” a picture of the …
If they had a 0 I would rate them that- they string you along with complaints and play stupid to try and make you get frustrated and give up. I resent having to pay them money every month…. selling as soon as my 2 years is up.
They take poor care of the community (streets, sidewalks, natural areas) and yet they love harassing everyone for small things like mail boxes, lawn mowing, etc.. I think they forget who pays fees and who gets paid to do a better job.
Our HOA finally fired them as our management company. Terrible response time, completely inaccurate record keeping, pretty much everything they did for us (and it wasnt much for what they were paid) was done wrong!
Absolutely awful. Is there a way a neighborhood can get rid of them? Never would of moved into it if I knew how they were. Got our fence approved by them and 2 months later they change the staining rule for people moving in and now a year later they send a threating letter that we have to change it. Makes no sense at all.
I had a maintenance problem to report and spoke to one of their agent, Mary and I was extremely impressed with her customer centric attitude. She came across extremely polite, professional and empathetic. I would say most of my concerns in the past have been well dealt as well . Thank you all.
Never get anything done. Really hope our community doesn’t stick with em when our builder is gone. Better off having a few responsible people who actually care about your community to run your HOA. These people are a waste of time and money.
HOAs helped write laws that give them enormous power to collect their fees. This one wields that power with reckless abandon. No surprise they charge the maximum allowable by the law. They don’t have to be reasonable or even nice, because we have no choice but to deal with them.
Certainly don’t recommend buying a home in a neighborhood they manage. They fail at enforcing rules (not that they’re good rules), unless of course you put your requests through the proper channels. Then they will just be denied.
Do your own research first. The folks at this company do not understand the processes or laws that govern corporations in North Carolina. They have a clear conflict of interest in manipulating the HOAs they assist into creating draconian rules. Charleston reaps the benefit of the increased bureaucracy and fines.
Very unprofessional. I got a warning to have my car towed from the guest spots, which I had been parking in for several months without a word, but yet, there are several cars who have yet to receive the same warning, despite being parked in …
Completely horrible. Anyone can just make a claim about another person and the company will send harassing letters to people. There is no accountability and nothing really gets accomplished. The people are rude. The purpose of an HOA has been completely lost with this company.
The worst HOA company I have ever dealt with. It takes an extremely long time to get a response for applications to be approved, no updates. I really hope my neighborhood ends up using someone else.
This is the worst HoA I could ever have imagined. They collect cash pretty well, other than that they do nothing. Neighborhood is starting to look like a ghetto. They don’t enforce any of the contract, and have allowed the HoA to …
Terrible, If I knew this is how they were I would not buy a home run by this HOA. They’re trash, everything is terrible. They take weeks to reply to an email, they do not reply to phone calls. They need to be run out of business asap.
Rude and irresponsible staff that I ever dealt with. I called twice for emergency issues: one time for pipe burst and the other time for roof leaking. First time I never got call back after I reported and ended up calling city gov to solved …
This company is composed of bullies and idiots. Somewhere there is probably one smart evil one making lots of money whilst its toadies get off on bullying homeowners. They like to threaten with fines, etc, but if you push back even …
I had to call Charleston Mgt. over the last 6 or 7 years for several different issues. Each time I’ve been treated respectfully and most issues were addressed in a timely fashion. Getting certain things approved can take a while and that …
5 stars to offset the unwarranted 1 star reviews. I own and/or manage multiple townhomes under Charleston’s management and have had few issues with their work. They are happy to have owners attend the townhome association meeting or submit …
Had no real issues submitting and getting approval for my walkway and Beth Anne was pretty responsive on email to my questions. Portal could use updating, no way to add additional files once you submit
Gave them one star because I had no choice. They don’t deserve any stars. This is the worst management company I have ever dealt with, and I don’t know how they are still in business. Charleston is very prompt about sending bills and …
Worthless management company. They do a review of the community monthly and then when asked why a homeowner can’t do something instead of replying the requirements are in the CC&Rs they state because the HOA board said so. I hope our HOA moves to a new management company.
This HOA is very useless. All they do is collecting money and bossing residents.We do not feel any service or benefit. This HOA makes us feel do not ever want to buy a house under HOA. I think this company has a very negative impact on all HOA companies.
Bonnie Gardner at Charleston Management is the most unfair, unreasonable and difficult person to dea with. She fined me over $15,000 for not having the correct door on the house I once owned where she managed. She also demanded that I …
Not my favorite property management company in the world, but I have to give credit where credit is due – Beth Ann (spelling?? sorry!!) in accounting is very agreeable. She has helped me numerous times in the past and is definitely …
They are the management company with which Pulte contracted to take on our community. They fail to enforce the HOA CC&Rs, when a HOA board member attempts to enforce CC&Rs, the management company responds to the homeowner not with that is …
I have worked with a number of HOA management companies in the Raleigh area. HOA management is a challenging business, as they are the rule enforcer and no resident likes getting letters from them. Their job is to enforce the covenants of …
Not sure why I would even waste even more of my time on this company, however I just got off the phone with one of the owners here and my hope is that some community managers will not make the same mistake as mine when choosing a management …
First and foremost, the ONLY reason I rate them the ONE star is because this review will not allow me to write anything unless I put a star, otherwise it should be NO STARS. I would say what I feel about them but just read all the other …
Never return your calls. Horrible Customer Service. That’s just the Customer service part. Neighborhood is usually not kept up properly. They blame it on the rain. Our neighbors in the apartment complex seem to get their grass cut. Maybe we should find out who runs that complex
Completely unresponsive to maintenance requests. I am going on 2 months unanswered on a current issue I’m having. Calls and emails are totally ignored. If I would have known how terrible this company is I probably would have thought twice about buying a home in a neighborhood managed by them.
These individuals do not want to do their job. At all. They dont enforce any civil HOA penalties. As soon as your neighborhood is able to switch companies, please do so. I cant believe mungo homes is using this company.
We have been using Charleston Management for the past two years and it has gone really well. They have always been professional, courteous, and responsive. I dealt with them directly as I was on the homeowners board and found them to be a very likable and effective group.
Love to make frivolous lawn care violation claims. There are about three other homes on this block with terrible lawn keeping practices but, for whatever reason they want to target the property that routinely maintenance their lawn. Then …
Their payment system is out of the 1990s. I can easily set up automatic recurring payments for power, water, sewage, mortgage payments, etc. online. Charleston Management would rather make the process difficult because they’re too lazy to update their systems.
Horrible HOA management company. They do not enforce any rules in the neighborhood and just collect dues from homeowners. If you are thinking about buying a property that has Charleston Management servicing it, highly recommend that you choose somewhere else to live.
This property management company does nothing for the commercial properties they manage. They refuse to remove, sand or salt parking lots at Maynard Office Center in Cary, and I suspect they do any other properties they manage either. I …
They are horrible in responding to tenants. They have a company policy of responding in 24hrs, but they do not keep it. When requesting repairs their initial response is almost always “no.” It is only until you prove that they are …
This property management company is literally horrible. The individuals who manage the properties are equally horrible, unresponsive. They do not care one bit about the properties they manage and treat the people who own the properties, pay …
I must say, all of the reviews on this company is BAD and so very true and accurate. I can’t agree more of the horrible comments that are said about Charleston Management. I just bought my house in Covington cross June 2016. My first month …
Run and never buy a home in a community that is managed by them! They offer absolutely nothing and have not once done any audits in our neighborhood. Been dealing with them for 2 years and cant wait to not deal with them anymore. I wish you could give 0 stars!
Charleston Management represents the worst of the worst. They collect your HOA dues and that is it. Your neighborhood would be better off picking a toilet to flush money down before using the “services” of this company.
Moved to Thornton Creek (from New Jersey) a month ago. In spite of repeated attempts to deal with a parking issue (spots promised to renters and home owners are not being honored), they have done NOTHING to address it. A simple fix would be …
Useless. I’ve owned a home in a Charleston Management community in NC for over 6 years. My husband is very sick and spends a good amount of time in the hospital. Called them up for some help regarding one of their own rules… big shocker …
Absolute worst HOA I have ever encountered. They falsely accused us of “property damage “on our rental when the backyard got too wet this spring. THERE WASNT EVEN DAMAGE TO THE GRASS. They didnt open their pool in our community because …
There should be a zero star for reviews because this company deserves one.
My review is specific to their website and electronic payment options. The website is designed so poorly that it does not recognize previous account setup and …
I live in a townhome community managed by Charleston and I have found them generally completely unhelpful. In my case they do respond to emails right away (just with unhelpful answers) so I gave them the second star.
Horrible management company. They require all these rules and they never return your call or email when you have a question. It takes month for an approval, they nit pick on the stupidest things and say they are going to fine you for not …
Speaking as a victim of the harassment, this management group has no respect for their residents and the resident’s visitors. They do not clarify any of their rules, and it almost feels as if they are made up as they go along (nothing is in …
Why did I give Charleston Management a 1 star rating? Because the system won’t let me give fewer than 1.
Charleston Management has some of the worst business practices I have ever …
They don’t maintain the office park I’m in. The bushes are overgrown and they let 4 random ambulances park in the parking lot and they don’t even have an office here. Parking is already limited and the management company should be telling …
If you are buying/ renting a townhome on one of their properties, I do not recommend. There is not enough parking at all. You will be told each resident will have two parking spots , however only one of the 2 spots are numbered, therefore …
This company is awful. The reviews truly speak for themselves. Brian Wessler is the owner and he has zero integrity as a person, and business owner. Congratulations Brian, look at all these reviews!!!! Does this not speak volumes about the …
Absolutely worthless ” company. The slogan is correct. They are NOT just your average management company. They are below average. Carly, our contact is non responsive, has been working from home since COVID, and never responds to calls or emails. Worthless!
For a company that gets paid tens of thousands of dollars every quarter, they do not feel the need to respond to any requests, return phone calls, or respond to emails. They have their own agenda, and listening to the people in the …
I took over my late sister-in-law’s estate a year ago after she hard been deceased for just about a year. Unfortunately, her heir/executor was unable to execute her will because she lived in California. The heir had been told that all was …
This company runs the HOA in my neighborhood and is absolutely useless. The landscaping and maintenance that they are responsible for does not get done. They have no answers for the inquiries I’ve had (deterring solicitors, installing solar …
I’d leave 0 stars if I could. This group will nitpick at every little item on your yard or any slight change to your home. You think you have any rights on your home? Think again because these guys act like they own every aspect of it. …
Does not respond to maintenance requests and when they do there is zero sense of professionalism or accountability. It has been over 2 months of trying to get in contact with someone to respond to my issue. Called and was met with rudeness …
The current written ratings on Google for Charleston Management company for Sweetwater Apex, NC is 1.4 stars average out of 5 stars. I believe the property owner’s can and should resolve many items that were written in the poor reviews …
This place is literally the worst… however, I did figure out if you file a complaint with the General Assembly in NC they will open an investigation on their practices!
I would give zero stars if I could. This is the WORST property management company I have ever experienced. They should NOT be in business. Very unprofessional staff and they get NOTHING done. Anytime you contact them will an issue, they …
I have been harassed by Brianna for the past several months with violation letters and claims that are false and have no evidence. Each time I ask for a basis or background they are not able to provide anything. However when I send in …
The only thing Charleston Management is good for is taking our money. They do not return phone calls or answer emails. They do not enforce HOA guidelines. I’m watching our new subdivision go right down the tubes. Annette Hughes, Sarah …
These people are frauds. Had exterior damage on my townhouse. This new HOA says wind and rain damage on exterior siding on a new townhouse. Why am I paying $160 for HOA dues? I know cutting my .10 acre lawn does not cost $160.
1 star only because I can not give them 0 stars. They seem to be always on vacation, do not respond to inquiries, do not make regular visits to the neighborhood. I am selling my house and they will not respond to the settlement company so …
I could write pages and pages of negative experiences with this company over the past two years. For now, I’m very disappointed in the management of the pool. It was supposed to open on 5/14 and it was absolutely disgusting. The pool was so …
Nothing but out of office messages since the beginning of 2020. Nothing ever gets done. People don’t respond to emails. No responses to phone calls. Still waiting on the results of our board election, and the call for nominations went out September 2021. They collect money but they don’t do anything
There are few management companies as inept as Charleston. There are 2 ways to get rid of this company for your HOA. 1) Encourage all residents and HOA boards to bombard the company with complaints and they will cancel the contract or 2) …
They are a total waste. The lawn company that was hired to cut the lawn actually ran their heavy duty riding lawn mower onto my patio and broke the concrete up. I informed Charleston mgt of this. They came out with the manager of …
Terrible service and company. I have set up auto-pay multiple times on my account and they find a way to still send me a late bill every month. They don’t answer the phone or resolve billing issues. If you’re a developer or real estate investor – STAY AWAY from this company. Terrible systems, and outstandingly terrible service.
Company is absolutely useless and could care less. They cater to the builder/developer and really could care less about the community they are getting paid to take care of. They are great at sending out emails though. Sadly we have to wait until all the residents get fed up before we have a chance at removing them.
Charleston Management is a JOKE of a company and a waste of the community’s money! The employees are utterly incompetent, disrespectful, and condescending. This company tries to control what occurs in your own home/property on behalf of the …
Cannot get anyone to contact me back from their office. Ive left multiple messages. My HOA is on automatic draft and my debit card had expired. Not realizing it the last $400 payment didnt go through. Now I have letters from a lawyer …
(Translated by Google) Poor FRIENDS
(Original)
Poor HOA
Incompetent, ineffective, rude, intrusive are all ways to characterize Charleston Management. …
They where fantastic very friendly very fast in Approving my work Lezia was fantastic
@Kris Chellani, my husband and I have the EXACT same issue! We’ve had to call multiple times to correct our HOA fees auto-drafting because calling to set up autopay once just isn’t enough, apparently. We keep receiving “late payment” stubs …
Great management company
Absolutely the WORST!!!!!
A lot of empty promises
Terrific
Always complaining about parking in road
Terrible. They just ignore you.
Excellent experience with this management company over several years.
Horrible management company, extremely rude personel that will get upset when they have to do their job
These are the rudest people ever and they don’t even do their jobs but charge money every month
One of the reasons I moved, horrible service and nothing ever got resolved
If I could leave a zero I 1000% would. Just RUN if you are considering them.
They are extremely unresponsive and unprofessional. I don’t know why they are still in business.
They NEVER answer their phones and don’t return voicemails. They close at 12 on Friday? Horrible ethics…
Worthless
After a week, still no response to my issue.
They are the worst HOA. The fees are ridiculous.
Cannot give Zero stars- horrible management company. I don’t know why people still hire them.
Poor service, rude, no follow up regarding concerns. A terrible experience as a home owner.
Do not buy a home managed by this company.
Worst company and representatives ever!!! Valerie was no help and took weeks to respond.
The Charleston Management rep for our neighborhood is the most incompetent person I’ve dealt with.
Really poor and not professional responses. I am surprised how they are working terribly.
Charleston Management is absolutely trash… Horrible people..
Eh
nuts you can’t pay dues online without a high service charge.
Sarah Thompson is rude! I don’t give them one star yet I could not post my review without a rating
They are the absolute worst! I can’t wait to sell my house and get away from them.
worst HOA management you will ever get ! Beazer Homes you should change them.
They are very communicative and do well by me and our HOA
At first I was with the impression that it was only my experience, but the staff are really rude, if there was a choice I would never recommend this company
By far the worst company ever! They do not do their jobs at all! I wish I could give them no stars!!!!
Common area grass up to my waist not to mention the neighborhood looks in kept we are paying a way too much for hoa fees not to mention when you call the office you are dumped to a voicemail and they never call you back
In the short, Charleston Management sucks! They never return phone calls, let alone email…inept, and proud of it to boot!
Worst management company I have ever worked with. They can’t even manage the public areas and forests in my community. Sarah Brown our property manager is incompetent…
To be honest they are pretty useless. They tell you one thing and then do another and if they don’t know something they don’t tell you that, they just give you the run around. Avoid them at all costs or you’ll pay on other ways.
I agree. They do nothing, sit behind a desk and transfer you from person to person and hang up on you if you question them. They are rude and arrogant.
This is a hopeless management company. I have complained about this safety hazard. It’s been four days. Still not addressed. This is right in front of kids play area.
I just wish I had a 0 rating to be given. There are tickets which are pending for months and there is absolutely no sense of professionalism. The worst service ever..
I ordered and paid for a replacement pool card. They didn’t send it. Now they are saying they have no records because a new management company is in place. Lazy
worst ever, so frustrating to work with these people.
Very unprofessional. I have been waiting for a week for a return call. I left a message for our property manager at the office and on her voice mail. On her voicemail she states that she returns calls in 24 hrs, it’s been almost seven days.
Terrible with communication. They take no accountability on their part with communication. Know very little about the actual properties they manage.
I have found them to be pretty helpful. They can’t control what the HOA board does, but they do a good job of managing and are responsive when I have questions
They are terrible at property management.
They make it absolutely impossible to pay dues and they are generally awful in customer service. I’ll be trying to get my community to change companies. The also have a fee for everything. Really bad!
Poor customer service, rude people, do not want to listen to problems or answer any questions. Just there to suck money out of homeowners. Sad that builders go with them.
The billing system is not very ethical, you can’t pay it early. You have a small window to pay it and not have a late fee. I do a bunch of traveling and not being able to pay early or trust them to autopay cost me every single time.
Horrible. People Parking Cars on sidewalks in my neighborhood. All the houses are absolutely horrible looking with mold and algae all over them. No enforcement of anything. Sick of pulling into my neighborhood And seeing all the dirty houses, not to mention trying to get down the street when they are lined with cars everywhere…
The worst management ever!!Rude and unprofessional..Our HOA went up from 30 dollars to 60. dollars in one Month after moving in..We live in Franklinton NC..Really!!You cant pay without been charged extra fees..Unless you enroll in …
Just horrific! It is jaw dropping that they are BBB and AAMC accredited. Shameful! Google and Yelp reviews are pretty much accurate and cannot be bought or manipulated. Thank you Google!
They have to be the rudest HOA Property management company I’ve ever dealt with. They act as if they own your property and they definitely try and abuse their “power”. I wish they would go out of business!!
Worst HOA company ever. All they want is HOA fee and do not want to do any work. On top of that they will boss you by sending emails with tasks that I should do.
I see all these bad reviews. DO these people understand the management company does not set their fee the board does? May be get involved rather than complain all the time. I have had 4-5 requests and all have been answered quickly.
Really bad HOA, slow or no response to owner, delayed processing for approval, doesn’t care owner’s request, and high HOA fee. Negative review would be given if having it.
Melissa Jenkins “Community Manager” with Charleston Management is a poor performing manager as illustrated by the attached photos. At LEAST every two months I email Melissa and Anna Jenkins “Client Service Administrator” a picture of the …
If they had a 0 I would rate them that- they string you along with complaints and play stupid to try and make you get frustrated and give up. I resent having to pay them money every month…. selling as soon as my 2 years is up.
They take poor care of the community (streets, sidewalks, natural areas) and yet they love harassing everyone for small things like mail boxes, lawn mowing, etc.. I think they forget who pays fees and who gets paid to do a better job.
Our HOA finally fired them as our management company. Terrible response time, completely inaccurate record keeping, pretty much everything they did for us (and it wasnt much for what they were paid) was done wrong!
Absolutely awful. Is there a way a neighborhood can get rid of them? Never would of moved into it if I knew how they were. Got our fence approved by them and 2 months later they change the staining rule for people moving in and now a year later they send a threating letter that we have to change it. Makes no sense at all.
Useless, unhelpful, charging money just to harass you later. If you are thinking about buying a property that is managed by this company, think again.
I had a maintenance problem to report and spoke to one of their agent, Mary and I was extremely impressed with her customer centric attitude. She came across extremely polite, professional and empathetic. I would say most of my concerns in the past have been well dealt as well . Thank you all.
Never get anything done. Really hope our community doesn’t stick with em when our builder is gone. Better off having a few responsible people who actually care about your community to run your HOA. These people are a waste of time and money.
HOAs helped write laws that give them enormous power to collect their fees. This one wields that power with reckless abandon. No surprise they charge the maximum allowable by the law. They don’t have to be reasonable or even nice, because we have no choice but to deal with them.
Certainly don’t recommend buying a home in a neighborhood they manage. They fail at enforcing rules (not that they’re good rules), unless of course you put your requests through the proper channels. Then they will just be denied.
Do your own research first. The folks at this company do not understand the processes or laws that govern corporations in North Carolina. They have a clear conflict of interest in manipulating the HOAs they assist into creating draconian rules. Charleston reaps the benefit of the increased bureaucracy and fines.
Very unprofessional. I got a warning to have my car towed from the guest spots, which I had been parking in for several months without a word, but yet, there are several cars who have yet to receive the same warning, despite being parked in …
Completely horrible. Anyone can just make a claim about another person and the company will send harassing letters to people. There is no accountability and nothing really gets accomplished. The people are rude. The purpose of an HOA has been completely lost with this company.
The worst HOA company I have ever dealt with. It takes an extremely long time to get a response for applications to be approved, no updates. I really hope my neighborhood ends up using someone else.
This is the worst HoA I could ever have imagined. They collect cash pretty well, other than that they do nothing. Neighborhood is starting to look like a ghetto. They don’t enforce any of the contract, and have allowed the HoA to …
Terrible, If I knew this is how they were I would not buy a home run by this HOA. They’re trash, everything is terrible. They take weeks to reply to an email, they do not reply to phone calls. They need to be run out of business asap.
Rude and irresponsible staff that I ever dealt with. I called twice for emergency issues: one time for pipe burst and the other time for roof leaking. First time I never got call back after I reported and ended up calling city gov to solved …
Billed the wrong person for my HOA and is still forcing me to pay late fees
This company is composed of bullies and idiots. Somewhere there is probably one smart evil one making lots of money whilst its toadies get off on bullying homeowners. They like to threaten with fines, etc, but if you push back even …
I had to call Charleston Mgt. over the last 6 or 7 years for several different issues. Each time I’ve been treated respectfully and most issues were addressed in a timely fashion. Getting certain things approved can take a while and that …
5 stars to offset the unwarranted 1 star reviews. I own and/or manage multiple townhomes under Charleston’s management and have had few issues with their work. They are happy to have owners attend the townhome association meeting or submit …
Had no real issues submitting and getting approval for my walkway and Beth Anne was pretty responsive on email to my questions. Portal could use updating, no way to add additional files once you submit
Gave them one star because I had no choice. They don’t deserve any stars. This is the worst management company I have ever dealt with, and I don’t know how they are still in business. Charleston is very prompt about sending bills and …
Worthless management company. They do a review of the community monthly and then when asked why a homeowner can’t do something instead of replying the requirements are in the CC&Rs they state because the HOA board said so. I hope our HOA moves to a new management company.
This HOA is very useless. All they do is collecting money and bossing residents.We do not feel any service or benefit. This HOA makes us feel do not ever want to buy a house under HOA. I think this company has a very negative impact on all HOA companies.
Bonnie Gardner at Charleston Management is the most unfair, unreasonable and difficult person to dea with. She fined me over $15,000 for not having the correct door on the house I once owned where she managed. She also demanded that I …
Not my favorite property management company in the world, but I have to give credit where credit is due – Beth Ann (spelling?? sorry!!) in accounting is very agreeable. She has helped me numerous times in the past and is definitely …
They are the management company with which Pulte contracted to take on our community. They fail to enforce the HOA CC&Rs, when a HOA board member attempts to enforce CC&Rs, the management company responds to the homeowner not with that is …
I have worked with a number of HOA management companies in the Raleigh area. HOA management is a challenging business, as they are the rule enforcer and no resident likes getting letters from them. Their job is to enforce the covenants of …
Not sure why I would even waste even more of my time on this company, however I just got off the phone with one of the owners here and my hope is that some community managers will not make the same mistake as mine when choosing a management …
First and foremost, the ONLY reason I rate them the ONE star is because this review will not allow me to write anything unless I put a star, otherwise it should be NO STARS. I would say what I feel about them but just read all the other …
Never return your calls. Horrible Customer Service. That’s just the Customer service part. Neighborhood is usually not kept up properly. They blame it on the rain. Our neighbors in the apartment complex seem to get their grass cut. Maybe we should find out who runs that complex
Completely unresponsive to maintenance requests. I am going on 2 months unanswered on a current issue I’m having. Calls and emails are totally ignored. If I would have known how terrible this company is I probably would have thought twice about buying a home in a neighborhood managed by them.
Unabashed Incompetence.
Every contact and call I have made has been polite, but absolutely no action was …
These individuals do not want to do their job. At all. They dont enforce any civil HOA penalties. As soon as your neighborhood is able to switch companies, please do so. I cant believe mungo homes is using this company.
We have been using Charleston Management for the past two years and it has gone really well. They have always been professional, courteous, and responsive. I dealt with them directly as I was on the homeowners board and found them to be a very likable and effective group.
Love to make frivolous lawn care violation claims. There are about three other homes on this block with terrible lawn keeping practices but, for whatever reason they want to target the property that routinely maintenance their lawn. Then …
Their payment system is out of the 1990s. I can easily set up automatic recurring payments for power, water, sewage, mortgage payments, etc. online. Charleston Management would rather make the process difficult because they’re too lazy to update their systems.
Horrible HOA management company. They do not enforce any rules in the neighborhood and just collect dues from homeowners. If you are thinking about buying a property that has Charleston Management servicing it, highly recommend that you choose somewhere else to live.
This property management company does nothing for the commercial properties they manage. They refuse to remove, sand or salt parking lots at Maynard Office Center in Cary, and I suspect they do any other properties they manage either. I …
They are horrible in responding to tenants. They have a company policy of responding in 24hrs, but they do not keep it. When requesting repairs their initial response is almost always “no.” It is only until you prove that they are …
This property management company is literally horrible. The individuals who manage the properties are equally horrible, unresponsive. They do not care one bit about the properties they manage and treat the people who own the properties, pay …
I must say, all of the reviews on this company is BAD and so very true and accurate. I can’t agree more of the horrible comments that are said about Charleston Management. I just bought my house in Covington cross June 2016. My first month …
Run and never buy a home in a community that is managed by them! They offer absolutely nothing and have not once done any audits in our neighborhood. Been dealing with them for 2 years and cant wait to not deal with them anymore. I wish you could give 0 stars!
Charleston Management represents the worst of the worst. They collect your HOA dues and that is it. Your neighborhood would be better off picking a toilet to flush money down before using the “services” of this company.
Moved to Thornton Creek (from New Jersey) a month ago. In spite of repeated attempts to deal with a parking issue (spots promised to renters and home owners are not being honored), they have done NOTHING to address it. A simple fix would be …
Useless. I’ve owned a home in a Charleston Management community in NC for over 6 years. My husband is very sick and spends a good amount of time in the hospital. Called them up for some help regarding one of their own rules… big shocker …
They are the worst company! They don’t even deserve 1 star!
Absolute worst HOA I have ever encountered. They falsely accused us of “property damage “on our rental when the backyard got too wet this spring. THERE WASNT EVEN DAMAGE TO THE GRASS. They didnt open their pool in our community because …
There should be a zero star for reviews because this company deserves one.
My review is specific to their website and electronic payment options. The website is designed so poorly that it does not recognize previous account setup and …
I live in a townhome community managed by Charleston and I have found them generally completely unhelpful. In my case they do respond to emails right away (just with unhelpful answers) so I gave them the second star.
Horrible management company. They require all these rules and they never return your call or email when you have a question. It takes month for an approval, they nit pick on the stupidest things and say they are going to fine you for not …
Speaking as a victim of the harassment, this management group has no respect for their residents and the resident’s visitors. They do not clarify any of their rules, and it almost feels as if they are made up as they go along (nothing is in …
Why did I give Charleston Management a 1 star rating? Because the system won’t let me give fewer than 1.
Charleston Management has some of the worst business practices I have ever …
They don’t maintain the office park I’m in. The bushes are overgrown and they let 4 random ambulances park in the parking lot and they don’t even have an office here. Parking is already limited and the management company should be telling …
If you are buying/ renting a townhome on one of their properties, I do not recommend. There is not enough parking at all. You will be told each resident will have two parking spots , however only one of the 2 spots are numbered, therefore …
This company is awful. The reviews truly speak for themselves. Brian Wessler is the owner and he has zero integrity as a person, and business owner. Congratulations Brian, look at all these reviews!!!! Does this not speak volumes about the …
Absolutely worthless ” company. The slogan is correct. They are NOT just your average management company. They are below average. Carly, our contact is non responsive, has been working from home since COVID, and never responds to calls or emails. Worthless!
For a company that gets paid tens of thousands of dollars every quarter, they do not feel the need to respond to any requests, return phone calls, or respond to emails. They have their own agenda, and listening to the people in the …
I took over my late sister-in-law’s estate a year ago after she hard been deceased for just about a year. Unfortunately, her heir/executor was unable to execute her will because she lived in California. The heir had been told that all was …
This company runs the HOA in my neighborhood and is absolutely useless. The landscaping and maintenance that they are responsible for does not get done. They have no answers for the inquiries I’ve had (deterring solicitors, installing solar …
I’d leave 0 stars if I could. This group will nitpick at every little item on your yard or any slight change to your home. You think you have any rights on your home? Think again because these guys act like they own every aspect of it. …
Does not respond to maintenance requests and when they do there is zero sense of professionalism or accountability. It has been over 2 months of trying to get in contact with someone to respond to my issue. Called and was met with rudeness …
The current written ratings on Google for Charleston Management company for Sweetwater Apex, NC is 1.4 stars average out of 5 stars. I believe the property owner’s can and should resolve many items that were written in the poor reviews …
This place is literally the worst… however, I did figure out if you file a complaint with the General Assembly in NC they will open an investigation on their practices!
I would give zero stars if I could. This is the WORST property management company I have ever experienced. They should NOT be in business. Very unprofessional staff and they get NOTHING done. Anytime you contact them will an issue, they …
I have been harassed by Brianna for the past several months with violation letters and claims that are false and have no evidence. Each time I ask for a basis or background they are not able to provide anything. However when I send in …
The only thing Charleston Management is good for is taking our money. They do not return phone calls or answer emails. They do not enforce HOA guidelines. I’m watching our new subdivision go right down the tubes. Annette Hughes, Sarah …
Anything I say here would just be repeating the same thing the other reviews say. They have 1.4 stars with nearly 175 reviews for good reason.
Every time I sent a check for HOA fee by mail, it was returned.
These people are frauds. Had exterior damage on my townhouse. This new HOA says wind and rain damage on exterior siding on a new townhouse. Why am I paying $160 for HOA dues? I know cutting my .10 acre lawn does not cost $160.
Worst HOA company I’ve ever had to deal with. They take ZERO responsibility and never know what’s going on.
1 star only because I can not give them 0 stars. They seem to be always on vacation, do not respond to inquiries, do not make regular visits to the neighborhood. I am selling my house and they will not respond to the settlement company so …
I could write pages and pages of negative experiences with this company over the past two years. For now, I’m very disappointed in the management of the pool. It was supposed to open on 5/14 and it was absolutely disgusting. The pool was so …
Nothing but out of office messages since the beginning of 2020. Nothing ever gets done. People don’t respond to emails. No responses to phone calls. Still waiting on the results of our board election, and the call for nominations went out September 2021. They collect money but they don’t do anything
There are few management companies as inept as Charleston. There are 2 ways to get rid of this company for your HOA. 1) Encourage all residents and HOA boards to bombard the company with complaints and they will cancel the contract or 2) …
They are a total waste. The lawn company that was hired to cut the lawn actually ran their heavy duty riding lawn mower onto my patio and broke the concrete up. I informed Charleston mgt of this. They came out with the manager of …
Terrible service and company. I have set up auto-pay multiple times on my account and they find a way to still send me a late bill every month. They don’t answer the phone or resolve billing issues. If you’re a developer or real estate investor – STAY AWAY from this company. Terrible systems, and outstandingly terrible service.
Company is absolutely useless and could care less. They cater to the builder/developer and really could care less about the community they are getting paid to take care of. They are great at sending out emails though. Sadly we have to wait until all the residents get fed up before we have a chance at removing them.
Charleston Management is a JOKE of a company and a waste of the community’s money! The employees are utterly incompetent, disrespectful, and condescending. This company tries to control what occurs in your own home/property on behalf of the …
Cannot get anyone to contact me back from their office. Ive left multiple messages. My HOA is on automatic draft and my debit card had expired. Not realizing it the last $400 payment didnt go through. Now I have letters from a lawyer …