I’m always dropping 500 at a time with these people. Just to keep water and sewer flowing and trash. But why pay a fire fee if it’s included in homeowners insurance? The worst set up by the city of Charleston. We paying the city rent to live here.
There is no other option to keep your water on than to pay CSB. They do not have a clear billing system and will shut off you water before you know it.
These people don’t know there butt from a whole in the ground . You pay money courage your refugee and they put it on your sewar making you behind now.
They are the worst company they base your bill off how much water you run outtta your pipes but they just give a guess to charge you even tho the water isnt going into there sewer i wash cars for a living and they been charging me for sewer when the water is being put into the earth and customer service is terrible rude women
The office staff can be particularly snotty and unwilling to work with you or help you. I absolutely hate calling or going in their for anything. If I could rate their customer service lower, I totally would
Well, since our Sanitation bill has more than tripled in the last 20yrs and is now more than our water bill, I gotta say they suck. But we don’t have a choice so we gotta pay. And with all that money they are getting from their forced customers you’d think they’d use some of that money to make on-line bill pay possible.
ridiculous higher than my water bill found out owner is a private owner not the city completely disgusted by how this is ran. my water bill will be 117 and my sewer will be 136 something is seriously wrong here.
I left my house for 10 minutes after waiting on services to get reconnected.The West Virginia Water company left a notice and didn’t reconnect my water. When I called the water company they told I had to call the Charleston Sanitary Board …
Usually don’t have to wait long but wish there was online payment options as well as payment centers only place that you could pay sanitation bill was at KMART in Patrick street plaza but don’t know if they still do it but it’s a $1.50 fee
Ad long as you pay your bill on time they will co e to your home and help with anything remotely caused by water. The lAdies ate sweet
However they take cash or checks only at this time. Theuvalso provide the …
Personnel at window was ok. When are do s payment from your checking account you have no control how they apply it. You can not use card over the phone only in person. It sucks
Extremeeeeeeeeeeeeeeeeeeeeely rude customer service. Seems like they scraped the very bottom of the dumpster to find their unprofessional low life employees. I talked to 3 different people that said they were “supervisors” apparently the …
We get a bill, maybe every other month. They don’t sent termination notices – if you get one it comes from the water company, or you just come home to no water. If you have received termination, you have to physically come in and pay. It’s …
Worst customer service experience I have ever encountered. I was hung up on once and the “supervisor” insulted and belittled me. They will not send you a bill and then a notice of termination will show up one day giving you less than a week to pay or have your water shut off.
They are by far, the hardest of all utilities to deal with. They have the worst customer service personnel and disrespectful supervisory staff I have ever encountered. There is no way to attempt to work with these people and their charges …
They dont care about you. Always wanting to add extra fees I paid my disconnect 1 day late and even tho my services were never shut off they charged me a 20 dollar disconnect and 20 dollar reconnect fee. I asked why and they said that’s just the way it is
They don’t send bills or notices. They charge you an extra fee to pay a bill. Just ridiculous. Turning off water without telling you and making you jump through hoops to get it back on. But the woman working the front desk was nice.
I recently moved here, and feel like this “service” is charging me twice. Mt water bill is around $40, but my sanitary bill is closer to $60. Any clarification of this would be greatly appreciated.
Place has terrible service. They don’t care about anyone or anything but their money. Charge you twice as much as the water company. And the old lady up front when you go to pay the bill deserves to be fired for her nasty attitude. Needless to say, the sanitation board does no help and sucks as a company.
Terrible customer service, just moved into a home and water was shut off the first day because the previous resident of the house owes them money. I’ve been passed back and forth from this company and to American water now two or three times with no avail.
Why can’t I make a partial payment online or on the phone? Why do I have to take the bus which are few and far between in the cold when I’m disabled just to make a payment? Outrageously high bill.
Absolutely the worst payment systems of all time. Phone or website doesn’t matter they both are terrible, I’ve never had so difficult of a time just trying to pay bills.
I’m always dropping 500 at a time with these people. Just to keep water and sewer flowing and trash. But why pay a fire fee if it’s included in homeowners insurance? The worst set up by the city of Charleston. We paying the city rent to live here.
High prices
C
Very friendly
Costly
Just drove by.
Helpful
No help ever
Pay you bill
Ok
do there job
Loved it
Pay bill
Good idea for the enviroment
Staff is very friendly
Sweet, Office Personnel
Good customer care
Always friendly and helpful
My bill higher than water bill
Staff is friendly and efgicient
Nice and helpful staff 👍 …
Lomg lines and unfriendly staff
Just went in and paid the bill
Nice staff quick service
Poor accounting,poor customer service
Just a place to pay my Sanitary bill
Friendly service and helpful with questions…..
Nice employees always helpful
Staff was friendly and very helpful
Very polite and professional ladies!
It’s another bill I have to pay
Feels like your dealing with the mob when you deal with them.
Well I got down there because it said open til 5 and they close at 4:45
Prices are ridiculous but the ladies at the window are ALWAYS nice and very professional
these guys are amazing they work with you considering the circumstances
They are very prompt and polite with your service.
Better going here to pay your sanitary bill than downtown.
Only in the state of wv do we have to pay sewage outside of the water bill.
Much easier to pay your bill in person.
Always pleasant when I go to pay my bill
Very clean, well maintained inside and out, excellent people inside too
Thought I would be waiting a long time but I was done in less than fifteen minutes.
I hope that the employees are getting paid enough for the hard work they’re doing.
Nice friendly people good place too Pay your sanitary bills on time !!!!!!!
The ladies who work here are friendly. It gets backed up easy though and there really is no where to stand.
Have an after hours drop box, always helpful for busy day shift working customers.
There is no other option to keep your water on than to pay CSB. They do not have a clear billing system and will shut off you water before you know it.
These people don’t know there butt from a whole in the ground . You pay money courage your refugee and they put it on your sewar making you behind now.
Just unhappy about all the rate increases. It won’t be long till water and sewer are as much as electric. Pretty close now.
They are the worst company they base your bill off how much water you run outtta your pipes but they just give a guess to charge you even tho the water isnt going into there sewer i wash cars for a living and they been charging me for sewer when the water is being put into the earth and customer service is terrible rude women
I like the lady that works in there, but They are raising our bill. only making it harder for people that can’t afford. I’m hoping it’s not that much!
The office staff can be particularly snotty and unwilling to work with you or help you. I absolutely hate calling or going in their for anything. If I could rate their customer service lower, I totally would
Well, since our Sanitation bill has more than tripled in the last 20yrs and is now more than our water bill, I gotta say they suck. But we don’t have a choice so we gotta pay. And with all that money they are getting from their forced customers you’d think they’d use some of that money to make on-line bill pay possible.
ridiculous higher than my water bill found out owner is a private owner not the city completely disgusted by how this is ran. my water bill will be 117 and my sewer will be 136 something is seriously wrong here.
I left my house for 10 minutes after waiting on services to get reconnected.The West Virginia Water company left a notice and didn’t reconnect my water. When I called the water company they told I had to call the Charleston Sanitary Board …
Usually don’t have to wait long but wish there was online payment options as well as payment centers only place that you could pay sanitation bill was at KMART in Patrick street plaza but don’t know if they still do it but it’s a $1.50 fee
Ad long as you pay your bill on time they will co e to your home and help with anything remotely caused by water. The lAdies ate sweet
However they take cash or checks only at this time. Theuvalso provide the …
Personnel at window was ok. When are do s payment from your checking account you have no control how they apply it. You can not use card over the phone only in person. It sucks
Extremeeeeeeeeeeeeeeeeeeeeely rude customer service. Seems like they scraped the very bottom of the dumpster to find their unprofessional low life employees. I talked to 3 different people that said they were “supervisors” apparently the …
We get a bill, maybe every other month. They don’t sent termination notices – if you get one it comes from the water company, or you just come home to no water. If you have received termination, you have to physically come in and pay. It’s …
Worst customer service experience I have ever encountered. I was hung up on once and the “supervisor” insulted and belittled me. They will not send you a bill and then a notice of termination will show up one day giving you less than a week to pay or have your water shut off.
They are by far, the hardest of all utilities to deal with. They have the worst customer service personnel and disrespectful supervisory staff I have ever encountered. There is no way to attempt to work with these people and their charges …
Fast when paying my bill.
They dont care about you. Always wanting to add extra fees I paid my disconnect 1 day late and even tho my services were never shut off they charged me a 20 dollar disconnect and 20 dollar reconnect fee. I asked why and they said that’s just the way it is
They don’t send bills or notices. They charge you an extra fee to pay a bill. Just ridiculous. Turning off water without telling you and making you jump through hoops to get it back on. But the woman working the front desk was nice.
I recently moved here, and feel like this “service” is charging me twice. Mt water bill is around $40, but my sanitary bill is closer to $60. Any clarification of this would be greatly appreciated.
Place has terrible service. They don’t care about anyone or anything but their money. Charge you twice as much as the water company. And the old lady up front when you go to pay the bill deserves to be fired for her nasty attitude. Needless to say, the sanitation board does no help and sucks as a company.
Just found out the city has to send out a SPECIAL truck to pick up a little bird cage that’s folded up and was in the trash can… good use of fuel.
Terrible customer service, just moved into a home and water was shut off the first day because the previous resident of the house owes them money. I’ve been passed back and forth from this company and to American water now two or three times with no avail.
Why can’t I make a partial payment online or on the phone? Why do I have to take the bus which are few and far between in the cold when I’m disabled just to make a payment? Outrageously high bill.
Absolutely the worst payment systems of all time. Phone or website doesn’t matter they both are terrible, I’ve never had so difficult of a time just trying to pay bills.