Service is awful the entire office is rude and they think they can’t be replace they are prejudice white ladies working I hate having business with them
Have brown water and can’t get anyone to answer and tell me why. Poor customer service. I suggest they find away to answer. As well as generic recording on current problems etc.
I assume 5 people work for them due to the horrible service and response I get from them. No water Day 2. Everything is paid for, I sit here in July with no water.
Never had a bad experience in dealing with this company, they have always treated us right. I don’t understand all of the negative reviews and opinions, great company, outstanding service!
Poor customer service and why aren’t calls being answered after 5pm???
At this point I would just like to know how much is EARTH charging CWS?…….Ummmmmm QTNA!!!!
I have been very fortunate to have great customer service. I have needed help with extensions and payment arrangements in the past. They have been understanding and very helpful.
It’s despicable how they treat customers during a pandemic and it’s cold so basically if you pay well before 5 your service is still not scheduled to be restored until the next day smfh but what can you do
Never provided Full Disclosure to a Law.
HJR 192 PUBLIC LAW 7310. Been Calling speaking to them for over 3 months requesting Full Disclosure of this Public Law pertaining to Utility companies and the public
They do not send you any confirmation email after you pay the bill online. You have to double check whether your payment have gone through or not otherwise you get charged late fee.
Basically they turn off my water and put a lock on the vavle of it bc i hvent paid it bt i paid a huge payment last month ago. Thn they did this to me. If mine water not back on tonight i am cutting the lock and put it back on
The worst and most heartlessly unethical business in the greater Charleston area. Terrible people. Terrible company. Terrible product. Non existent customer service. I wish they could receive rain clouds instead of stars. Pathetic.
If I could give zero stars, I would. Too bad they are the only providers in town. Don’t get a leak during a storm when the entire city is shut down and a plumber can’t come out, you’ll have to pay for it as they won’t work with you. Horrible customer service!
They fix a main break yesterday on yeamans hall and remount yesterday didnt have water from 11 am to 5 pm….. Fast foward to today at almost 4 am guess what still no water here it is almost 10 pm fix it right the first time instead of …
They are full of it and know they can do what they want to do to the customers because they’re like SCEG the only game in town. We need to start going to meetings and demand answers to the public. Or find attorneys to represent those that choose a class action lawsuits against Charleston Water Systems.
This water is nasty. I drink lots of hot tea, when I change the paper filter it is always filled with strange goo. Try it yourself. Run a pot of water or two through a Drip coffee maker, without coffee, just paper filter and see what you …
These people are rude and completely unethical. They charged me for 11 months storm water whatever made up charges. Racked my bill up to 450, then extorted me for the amount that they charged to my account. Unbelievable. Shiesty and heinous group of people.
I have been paying $70 dollars one month (While paying on time), next month it hopped to $81!!! How can this be? No job openings either? I don’t understand…..This place is horrible. I would love to switch water companies but unfortunately …
They tried to tell me my apartment didn’t exisist, and turned the water on on a different apartment. That was 17 hrs ago. They still have yet to come and turn on my water. I guess when you’re the only water company in charleston you can be as horrible as you want, and it doesn’t matter.
Charleston County DO NOT MOVE HERE! Water bill is 4 times what you would pay in surrounding counties. Give props to Patience at the office for her total lack of concern and amazing lack of customer service skills.
I am a disabled RN. I have no transportation. Charleston Water refused to take my check by internet. Every place else does! ! Poor as far as accomidating dating disabled person. Help hostage because you are the only water company. Shame on you. Hope none of your loved ones have to deal with you!!
This is the worst company to deal with, unfortunately they are the only water company to service this area and they’ll find any way to make it harder for you to get your water turned on. Since the last tenant didn’t pay his bill I have to pay his and wait over the weekend to get my water turned back on
somebody here once in awhile is getting paid to review i guess. they have been constantly increasing water price over the years, and I do my laundry literally once a month. once a month for Goodness’ sake!! and i pay over $45 dollars. and …
Excellent service for water and sewage after I join the City of Charleston! Also, great Police and Fire protection. Also, my home taxes were reduced! Recommend you to do as I did, join the city! Very satisfied customer!
All both of CWS companies are pathetic. The customer service is attitude. Other businesses you can call 24/7 to get info on your account and even speak with someone regarding your issues. But CWS after hours are only for water breaks. All …
I’ve been a customer for 30+ years. They cut off my water without warning because I was late making a payment. So I paid my bill plus the late fee, but 2 days later my water is still off. …
Just ghastly!!. They want you to go online, to change/ transfer your service, but this is not a monitored service . DON’T do it, call and get someone on the line, confirm and reconfirm, they lose faxes, OR didn’t receive them, my two moving …
Charleston Water system is the worst they will charge you for their mistake as well as intentionally give you misinformation just to get you off the phone. You can never get an issue resolved in one phone call and they will argue with you …
They were sending my bill to the wrong address and then cut the water off for it not being paid. Was going to pay by phone but they could not email or mail a receipt. I have never ever had a company tell me they can’t
We have been customers for 35+ years. Sure prices have gone up along with everything else in this world. Never had any issues when it was CPW and none with CWS. …
As a single mother with two small children, I am appalled at the lack of service I received today. Apparently it takes two days to get water service turned on after payment, and now we are unable to bathe or cook food. I asked to speak …
I called two days in a row to get assistance with obtaining a water irrigation backflow assembly inspection document. On both days I was hung up on after holding g for 20 mins. Is there a problem with your phone lines? Both times it was …
When we opened our bill a couple of months ago it was apparent that water was leaking somewhere. It wasn’t figured out until the next month. I am very pleased that CWS gave us a complete credit refund for the lost water. Very courteous when …
Extremely poor quality customer service and account management. They set up two accounts under the same name at the same address and did not inform me. I received past due notices in the mail, while my online account showed zero balance.
Disgusted with these people, every time I have attempted to discuss my billing I’m treated as if I am stupid. My bill states that my balance was $0 going from June into July of 2012. I went on E-Bill to save the planet, I changed that. My …
The worst company in terms of customer care I have dealt with in my life! After disputing a $40 charge while changing addresses in Charleston, CWS charged me $10 in late fees for each month the disputed charge was unpaid (8 month period). I …
I have had ZERO problems with Charleston Water. They have always been helpful and it’s easy to pay online and over the phone. They helped during the pandemic too.
This company charged my spouse’s Visa card $200! Only problem is: we are not customers, never have been, or are in any way, shape or form, connected to Charleston Water System. Also, we live in Virginia. Our bank is investigating.
CWS is awful. They will charge $50.00 fee for just having your name put on shut off list but if you make the payment before it is shut of, they still charge you $50.00. That is more than a water bill and speaking of clean water???? …
Called a month ago to tell them that the meter is leaking. Called every week since then. They keep saying they will send someone out. I had a private company check it out, leak is on their side. My meter is next to my driveway and is …
I’m surprised by the poor reviews, and have to assume it’s a byproduct of people taking the time to vent a bad experience, and take a good experience for granted. We’ve moved 3 times in 5 years we’ve been in Charleston. Each interaction …
Surprised to see so many negative reviews by others – I guess most folks with positive experiences don’t take the time to leave a review. Anyways, I’ve had consistently positive experiences with CWS. When my home was first built, the water …
When I canceled my service at my last apartment, my bill for the last 9 days was somehow a lot higher than my usual monthly bill. I called customer service and they said they could send someone to check the meter, but there would be a $30 charge if they didn’t see anything wrong….
Received horrible customer service today. Had technical difficulties with website and auto draft payments. Customer care representative had no problem solving ability, was only reading a script and I could hear laughter in the background. Wish we there were other options on Johns Island.
Their online system is backwards and antiquated. This is the first company I’ve ever dealt with that wanted a copy of a signed lease before providing service. (Dominion Energy didn’t request any such document to transfer my services to this …
Absolute joke of a utility. Account management Is unnecessary complex. Paying origination fees every time you change an address is a regressive tax on the poor, who tend to be renters. Should be shutdown immediately, everyone should be fired and new management should take over.
I moved into a rental house in 2009. The previous tenant left a balance on their water account. CWS refused to turn water on in my name unless I paid the last tenants bill. Years later and I’m still angered about that. Also, a few years …
Our company just took over a new business. I mailed a tax form and letter to Charleston Water System stating that we were the new owners and would like service transferred into our name. One week later, I received a call from their …
Money grubbing business. I had called to cancel my service with more than 1 month’s notice to the company. I was informed that they cannot cancel my bill and I would have to call back since it was TOO MUCH notice. I called back twice …
I had CWS at my old address, when i moved we went to get the water transferred and switched into my moms name they told me they don’t transfer water and that i would have to pay the bill to a zero balance and get the services disconnected …
This company is the worst water company I have ever had. They have minimum charge even if you have no water. And even when you make monthly payments they will still put it on your credit. In this time of covid and many people struggling. …
Had an expired card in auto pay and, without any notice whatsoever, they shut off the water to my home. Shame that they are allowed to maintain a monopoly.
I would like to give them Zero stars. I’ve been paying $45 a month for my water for the past 8 months. Then they came to install a meter without giving ANY notice and my bill has doubled!! I called them to see why on Earth my bill was so …
Terrible service! I wish there was someone else. They shut off my water because they placed my payments onto another account (even after my bank and I brought it to their attention)and then I had to go all afternoon without water. I could …
I’d rate this transaction even lower but its not allowed. Wednesday the Water company installed a new water meter. On Thursday we noticed water trickling from the meter forming a puddle and it was filled to the brim with water. We called to …
This utility provider has been designed to charge you extra money whenever possible. I sincerely hope the entire structure of this utility provider is reworked from the ground up and every single person in their customer service department …
My bf and I canceled our water bill since we were moving and they even sent an email that said “Your request has been approved” to make it seem like they processed it but in tiny letters at the bottom of the email, it says “Click here to …
Charleston water system does not care about you, they have no intent to communicate with you. They are simply after getting as much $$ from you as possible in as many unfair ways as possible. Unfortunately the public does not have another option than to work with a company that can’t spell the world Integrity never mind understand it
Turned off my water even though I had my back flow system inspection completed that they requested I called to have the issue resolved the dispatch agent picked up the phone then told me she’s going to forward me to her voice mail
About 6 months ago I came home to a gentlemen 5 feet underground in my front yard. I was told a landscaping professional would return in the following days to help fix the yard. A few days later they cut up my driveway. They did fix that in …
Have not received a bill the entire time I’ve lived in my house, but every three months my water is shut off and it’s my problem and I have to pay massive bills but, “I am being mailed my bill and it’s not my problem” I haven’t been him in …
Already have an account and just want to add another temporary for rental unit and they want your full SS# every time. A private company would never survive w their policies.
Won’t regulate your water pressure and will tell you to get a plumber to add a regulator. Won’t come and give you current pressure without charging $40. Only thing they will do is give you a range of 60-105psi which is a drastic difference. How do we allow service utilities to screw us this hard?
Called Dec 23rd. Needed to have the final closing statement to get my water turned on. Can’t be transferred to my name, even though I currently own another account and they have it on record that my house is transferring from the original …
Twice in a row I paid my bill early by a week and twice in a row they failed to process it despite all my account info being correct. They tacked on a 30$ fee both times, and now my account is in “cash only status”. Absolutely ridiculous. I swear they do it on purpose just to profit that extra $30 every time.
If I could give them 0 stars, I would. I made a payment to my account. My bank account shows the transaction, but my water was turned off due to no payment. When I called and asked if they. Would search my recent payment with the reference …
Customer service lady was nice but they never sent me any bills since I turned the service on. I pay all bills as soon as received but after I finally received the bill after two months I immediately called and told them I have all of the …
Rarely do I need to call CWS but when I needed to find my dad’s grown over water meter they went above and beyond after telling me it would be a service charge for them to come find it by letting me know that there were notes giving clues …
Let me add my review to the list of miserable reviews this company deserves. I pay almost $60 a month for no usage. As a landlord we pay $130 to initiate temp service for one month and this charge is duplicated when the new tenant comes …
If I could give zero stars I would. I have never paid this high of a bill. Constantly telling me I have a leak. Broke a line putting in a new street and charging me for it. This company is the worst in the 10 years I have dealt with them. And no other water company to challenge them. Glad to have left them
I thought monopolizing the only clean water source in Charleston was against the law. I stand corrected every time I pay this bill. It is a real shame all employees are so incredibly angry and deeply resentful. Their butchering of the …
They don’t contact you when they cut water off for maintenance!!! They said it was because they had the wrong number, I gave them the right number, and the next day it was off again with no call!!!
Truly disappointed in the decline of this organization. I’m currently deployed in Kuwait with the Army and setup autopay with my credit card. 3 months later, they put me in a cash only status because their system wouldn’t accept the payment. My bill now includes over a hundred dollars in fees. Thanks for your service
It’s a real shame there’s no other options for water in Charleston because this place is awful. Do not get behind with them no matter what you do, they DO NOT CARE why. They will shut you off for being behind on your bill without …
Terrible customer service for field employees. Over 1 month for yard being torn up by Bishop and Sons backhoe on a “fishing expedition” to find a main line when I told them numerous times where it was. B&S is sub contrctor for CWS project. No respone to my emails, calls. I would give CWS a minus rating.
I tried to get onto my Charlestonwater app and found I could not because it would not accept my password. I tried calling from the webpage and the recording stuck on “enter your credit card number” which I did with the same number several times. ALL THIS JUST TO PAY A BILL!?!!?!!?
Just went to pay water bill and took me to Doxo who wanted to charge 6.96 to deliver. Called customer service and they are so helpful. Very patient, polite and great doing their job. Wonderful experience ☺️
I moved from Mount Pleasant to West Ashley and did not have any trouble getting my water turned on for my arrival. The only problem I had was not getting a bill for the first month but they told me don’t worry about that and they put it on …
Moved out of Charleston in December. Tried to cancel my service in December on the website. Received error and couldn’t process, so I called them to cancel my service. One month later, still receiving bills for the current residents.
Horrible company charges you to come and check when you have no water. It wasn’t even my fault and my bill was paid in full. No explanation given either. No other utility company charges you when you don’t have services. Wish there was another water company to deal with.
We moved to Charleston a couple of years ago, only time they were friendly is when we called to start water at our house, every other time they have been very hateful and unhelpful people. For Heaven’s forbidden customers dare to have …
Can I give a rating if zero?
Absolutely zero customer service. All the lady on the phone would do is keep repeating the same sentence over and over again, despite me asking different …
Very frustrated with the service fees charged – had a water bill that was almost 40% more than a typical bill. Called customer service. They suggested sending someone out for a fee, but stated if it wasn’t the customer’s fault, the fee …
I was a CWS customer for three years. They supplied clean water, gave me a lead testing kit, and had good water pressure. I never had any discrepancies on my bill and the rates are pretty good. The water tastes a bit like a lake, but what …
Outdated systems.
They full of it
The WORST.
Customer service suck
Great water Great price
Monopoly.
Great company
Thanks
Just wow
THEY SUCK
Phone people fred
Worst customer service of all time
High prices, very unresponsive customer service
How in the world is my water bill so high?
The absolute WORST customer service; completely incompetent.
awful
cant get bills to pay them.
horrid service.
Rude people , who lie and don’t hold their employees accountable
Customer service representatives are very argumentative and disingenuous.
Crazy high water bills, but they are the only service available, constant rate increases
Poor customer service. Won’t help with fees during these times of need
They tried to charge me for a returned check WHEN I HAD PAYED ONLINE.
The worst customer service I have ever experienced… 1.7 stars is a GIFT.
One of the worst expressions of cronyism I’ve seen to date.
Been delivering clean water for many years for not much money… Thanks CWS…
Service is awful the entire office is rude and they think they can’t be replace they are prejudice white ladies working I hate having business with them
They provide water! What’s not to love? Glad to have access to running water!
Thanks for your hard work in providing clean, reliable water!
We only have 2 people at home and they charge too much.
Ridiculously over priced water! I would certainly use another company if I had a choice!
Automated system doesn’t work most of the time.
Overpriced monopoly with a “minimum” payment amount.
Shouldn’t be charging people so damn high.
Water doesn’t have great quality. Customer service sucks.
They do not care about there customers I wish we had other options for water utilities poor customer service…….
Charleston Water has treated us well over the past couple of years. I don’t understand all of the negativity.
the water tastes so good unlike atlanta water. and its soft water. Atlanta water is 🤮🤮🤮🤮 …
Does not fix broken meters, charges way too much and water is bad quality.
Have brown water and can’t get anyone to answer and tell me why. Poor customer service. I suggest they find away to answer. As well as generic recording on current problems etc.
I assume 5 people work for them due to the horrible service and response I get from them. No water Day 2. Everything is paid for, I sit here in July with no water.
Someone opened account in my name. I proved it was fraud and they refuse to remove it from my credit unless I pay them. I live in TX!
Worst customer service I have ever experienced. The most inept employees in town. Figure it out!!!!!! They deserve 0 stars.
Made payment today on my high behind water bill around 2pm. Money came out account but not showing on account
Never had a bad experience in dealing with this company, they have always treated us right. I don’t understand all of the negative reviews and opinions, great company, outstanding service!
water works but the customer service is lacking.
They have no type of speedy response or resolve to customer issues.
AWFUL phone payment system. Operators are tough to dealer with. Online portal is dated and hard to use. 1990 not 2017.
Poor customer service and why aren’t calls being answered after 5pm???
At this point I would just like to know how much is EARTH charging CWS?…….Ummmmmm QTNA!!!!
Ashley with customer service was very helpful and helped me navigate thru every step of the way with setting up the account! Thank you.
A $70 account origination fee applies to all turn on requests! A rather high fee for nothing. I think that some public review of this is in order.
I have been very fortunate to have great customer service. I have needed help with extensions and payment arrangements in the past. They have been understanding and very helpful.
It’s despicable how they treat customers during a pandemic and it’s cold so basically if you pay well before 5 your service is still not scheduled to be restored until the next day smfh but what can you do
Never provided Full Disclosure to a Law.
HJR 192 PUBLIC LAW 7310. Been Calling speaking to them for over 3 months requesting Full Disclosure of this Public Law pertaining to Utility companies and the public
I dedicate this 5 Star review for Terrence! I called CWS multiple times, everyone is professional but Terrance got the job done. Excellent job!
They do not send you any confirmation email after you pay the bill online. You have to double check whether your payment have gone through or not otherwise you get charged late fee.
Basically they turn off my water and put a lock on the vavle of it bc i hvent paid it bt i paid a huge payment last month ago. Thn they did this to me. If mine water not back on tonight i am cutting the lock and put it back on
The worst and most heartlessly unethical business in the greater Charleston area. Terrible people. Terrible company. Terrible product. Non existent customer service. I wish they could receive rain clouds instead of stars. Pathetic.
If I could give zero stars, I would. Too bad they are the only providers in town. Don’t get a leak during a storm when the entire city is shut down and a plumber can’t come out, you’ll have to pay for it as they won’t work with you. Horrible customer service!
They fix a main break yesterday on yeamans hall and remount yesterday didnt have water from 11 am to 5 pm….. Fast foward to today at almost 4 am guess what still no water here it is almost 10 pm fix it right the first time instead of …
They are full of it and know they can do what they want to do to the customers because they’re like SCEG the only game in town. We need to start going to meetings and demand answers to the public. Or find attorneys to represent those that choose a class action lawsuits against Charleston Water Systems.
This water is nasty. I drink lots of hot tea, when I change the paper filter it is always filled with strange goo. Try it yourself. Run a pot of water or two through a Drip coffee maker, without coffee, just paper filter and see what you …
I have lived in 11 states. Charleston’s water system is BY FAR the most expensive. …
Worst customer service I have ever seen from a municipal entity.
These people are rude and completely unethical. They charged me for 11 months storm water whatever made up charges. Racked my bill up to 450, then extorted me for the amount that they charged to my account. Unbelievable. Shiesty and heinous group of people.
I have been paying $70 dollars one month (While paying on time), next month it hopped to $81!!! How can this be? No job openings either? I don’t understand…..This place is horrible. I would love to switch water companies but unfortunately …
They tried to tell me my apartment didn’t exisist, and turned the water on on a different apartment. That was 17 hrs ago. They still have yet to come and turn on my water. I guess when you’re the only water company in charleston you can be as horrible as you want, and it doesn’t matter.
Charleston County DO NOT MOVE HERE! Water bill is 4 times what you would pay in surrounding counties. Give props to Patience at the office for her total lack of concern and amazing lack of customer service skills.
I am a disabled RN. I have no transportation. Charleston Water refused to take my check by internet. Every place else does! ! Poor as far as accomidating dating disabled person. Help hostage because you are the only water company. Shame on you. Hope none of your loved ones have to deal with you!!
This is the worst company to deal with, unfortunately they are the only water company to service this area and they’ll find any way to make it harder for you to get your water turned on. Since the last tenant didn’t pay his bill I have to pay his and wait over the weekend to get my water turned back on
somebody here once in awhile is getting paid to review i guess. they have been constantly increasing water price over the years, and I do my laundry literally once a month. once a month for Goodness’ sake!! and i pay over $45 dollars. and …
Excellent service for water and sewage after I join the City of Charleston! Also, great Police and Fire protection. Also, my home taxes were reduced! Recommend you to do as I did, join the city! Very satisfied customer!
All both of CWS companies are pathetic. The customer service is attitude. Other businesses you can call 24/7 to get info on your account and even speak with someone regarding your issues. But CWS after hours are only for water breaks. All …
I’ve been a customer for 30+ years. They cut off my water without warning because I was late making a payment. So I paid my bill plus the late fee, but 2 days later my water is still off. …
Just ghastly!!. They want you to go online, to change/ transfer your service, but this is not a monitored service . DON’T do it, call and get someone on the line, confirm and reconfirm, they lose faxes, OR didn’t receive them, my two moving …
Charleston Water system is the worst they will charge you for their mistake as well as intentionally give you misinformation just to get you off the phone. You can never get an issue resolved in one phone call and they will argue with you …
They were sending my bill to the wrong address and then cut the water off for it not being paid. Was going to pay by phone but they could not email or mail a receipt. I have never ever had a company tell me they can’t
If I could give them a zero star I would I wish it was another water company in Charleston
We have been customers for 35+ years. Sure prices have gone up along with everything else in this world. Never had any issues when it was CPW and none with CWS. …
As a single mother with two small children, I am appalled at the lack of service I received today. Apparently it takes two days to get water service turned on after payment, and now we are unable to bathe or cook food. I asked to speak …
I called two days in a row to get assistance with obtaining a water irrigation backflow assembly inspection document. On both days I was hung up on after holding g for 20 mins. Is there a problem with your phone lines? Both times it was …
When we opened our bill a couple of months ago it was apparent that water was leaking somewhere. It wasn’t figured out until the next month. I am very pleased that CWS gave us a complete credit refund for the lost water. Very courteous when …
Extremely poor quality customer service and account management. They set up two accounts under the same name at the same address and did not inform me. I received past due notices in the mail, while my online account showed zero balance.
Disgusted with these people, every time I have attempted to discuss my billing I’m treated as if I am stupid. My bill states that my balance was $0 going from June into July of 2012. I went on E-Bill to save the planet, I changed that. My …
The worst company in terms of customer care I have dealt with in my life! After disputing a $40 charge while changing addresses in Charleston, CWS charged me $10 in late fees for each month the disputed charge was unpaid (8 month period). I …
I have had ZERO problems with Charleston Water. They have always been helpful and it’s easy to pay online and over the phone. They helped during the pandemic too.
This company charged my spouse’s Visa card $200! Only problem is: we are not customers, never have been, or are in any way, shape or form, connected to Charleston Water System. Also, we live in Virginia. Our bank is investigating.
CWS is awful. They will charge $50.00 fee for just having your name put on shut off list but if you make the payment before it is shut of, they still charge you $50.00. That is more than a water bill and speaking of clean water???? …
Called a month ago to tell them that the meter is leaking. Called every week since then. They keep saying they will send someone out. I had a private company check it out, leak is on their side. My meter is next to my driveway and is …
I’m surprised by the poor reviews, and have to assume it’s a byproduct of people taking the time to vent a bad experience, and take a good experience for granted. We’ve moved 3 times in 5 years we’ve been in Charleston. Each interaction …
Surprised to see so many negative reviews by others – I guess most folks with positive experiences don’t take the time to leave a review. Anyways, I’ve had consistently positive experiences with CWS. When my home was first built, the water …
When I canceled my service at my last apartment, my bill for the last 9 days was somehow a lot higher than my usual monthly bill. I called customer service and they said they could send someone to check the meter, but there would be a $30 charge if they didn’t see anything wrong….
Received horrible customer service today. Had technical difficulties with website and auto draft payments. Customer care representative had no problem solving ability, was only reading a script and I could hear laughter in the background. Wish we there were other options on Johns Island.
Their online system is backwards and antiquated. This is the first company I’ve ever dealt with that wanted a copy of a signed lease before providing service. (Dominion Energy didn’t request any such document to transfer my services to this …
Absolute joke of a utility. Account management Is unnecessary complex. Paying origination fees every time you change an address is a regressive tax on the poor, who tend to be renters. Should be shutdown immediately, everyone should be fired and new management should take over.
I moved into a rental house in 2009. The previous tenant left a balance on their water account. CWS refused to turn water on in my name unless I paid the last tenants bill. Years later and I’m still angered about that. Also, a few years …
Our company just took over a new business. I mailed a tax form and letter to Charleston Water System stating that we were the new owners and would like service transferred into our name. One week later, I received a call from their …
Money grubbing business. I had called to cancel my service with more than 1 month’s notice to the company. I was informed that they cannot cancel my bill and I would have to call back since it was TOO MUCH notice. I called back twice …
I had CWS at my old address, when i moved we went to get the water transferred and switched into my moms name they told me they don’t transfer water and that i would have to pay the bill to a zero balance and get the services disconnected …
This company is the worst water company I have ever had. They have minimum charge even if you have no water. And even when you make monthly payments they will still put it on your credit. In this time of covid and many people struggling. …
Had an expired card in auto pay and, without any notice whatsoever, they shut off the water to my home. Shame that they are allowed to maintain a monopoly.
I would like to give them Zero stars. I’ve been paying $45 a month for my water for the past 8 months. Then they came to install a meter without giving ANY notice and my bill has doubled!! I called them to see why on Earth my bill was so …
Terrible service! I wish there was someone else. They shut off my water because they placed my payments onto another account (even after my bank and I brought it to their attention)and then I had to go all afternoon without water. I could …
I’d rate this transaction even lower but its not allowed. Wednesday the Water company installed a new water meter. On Thursday we noticed water trickling from the meter forming a puddle and it was filled to the brim with water. We called to …
This utility provider has been designed to charge you extra money whenever possible. I sincerely hope the entire structure of this utility provider is reworked from the ground up and every single person in their customer service department …
My bf and I canceled our water bill since we were moving and they even sent an email that said “Your request has been approved” to make it seem like they processed it but in tiny letters at the bottom of the email, it says “Click here to …
Charleston water system does not care about you, they have no intent to communicate with you. They are simply after getting as much $$ from you as possible in as many unfair ways as possible. Unfortunately the public does not have another option than to work with a company that can’t spell the world Integrity never mind understand it
Turned off my water even though I had my back flow system inspection completed that they requested I called to have the issue resolved the dispatch agent picked up the phone then told me she’s going to forward me to her voice mail
About 6 months ago I came home to a gentlemen 5 feet underground in my front yard. I was told a landscaping professional would return in the following days to help fix the yard. A few days later they cut up my driveway. They did fix that in …
Have not received a bill the entire time I’ve lived in my house, but every three months my water is shut off and it’s my problem and I have to pay massive bills but, “I am being mailed my bill and it’s not my problem” I haven’t been him in …
I’ve always paid my bill and I’ve always had water. Great job everyone!
Already have an account and just want to add another temporary for rental unit and they want your full SS# every time. A private company would never survive w their policies.
Won’t regulate your water pressure and will tell you to get a plumber to add a regulator. Won’t come and give you current pressure without charging $40. Only thing they will do is give you a range of 60-105psi which is a drastic difference. How do we allow service utilities to screw us this hard?
Called Dec 23rd. Needed to have the final closing statement to get my water turned on. Can’t be transferred to my name, even though I currently own another account and they have it on record that my house is transferring from the original …
Twice in a row I paid my bill early by a week and twice in a row they failed to process it despite all my account info being correct. They tacked on a 30$ fee both times, and now my account is in “cash only status”. Absolutely ridiculous. I swear they do it on purpose just to profit that extra $30 every time.
If I could give them 0 stars, I would. I made a payment to my account. My bank account shows the transaction, but my water was turned off due to no payment. When I called and asked if they. Would search my recent payment with the reference …
Customer service lady was nice but they never sent me any bills since I turned the service on. I pay all bills as soon as received but after I finally received the bill after two months I immediately called and told them I have all of the …
Rarely do I need to call CWS but when I needed to find my dad’s grown over water meter they went above and beyond after telling me it would be a service charge for them to come find it by letting me know that there were notes giving clues …
Very poor customer service…sends no reminder a bill due so you pay $10 late fee.
Wildly out of control monopoly and should be sued for antitrust violations. Prices are not justified by any reasonable means.
Let me add my review to the list of miserable reviews this company deserves. I pay almost $60 a month for no usage. As a landlord we pay $130 to initiate temp service for one month and this charge is duplicated when the new tenant comes …
If I could give zero stars I would. I have never paid this high of a bill. Constantly telling me I have a leak. Broke a line putting in a new street and charging me for it. This company is the worst in the 10 years I have dealt with them. And no other water company to challenge them. Glad to have left them
I thought monopolizing the only clean water source in Charleston was against the law. I stand corrected every time I pay this bill. It is a real shame all employees are so incredibly angry and deeply resentful. Their butchering of the …
They don’t contact you when they cut water off for maintenance!!! They said it was because they had the wrong number, I gave them the right number, and the next day it was off again with no call!!!
Truly disappointed in the decline of this organization. I’m currently deployed in Kuwait with the Army and setup autopay with my credit card. 3 months later, they put me in a cash only status because their system wouldn’t accept the payment. My bill now includes over a hundred dollars in fees. Thanks for your service
It’s a real shame there’s no other options for water in Charleston because this place is awful. Do not get behind with them no matter what you do, they DO NOT CARE why. They will shut you off for being behind on your bill without …
Terrible customer service for field employees. Over 1 month for yard being torn up by Bishop and Sons backhoe on a “fishing expedition” to find a main line when I told them numerous times where it was. B&S is sub contrctor for CWS project. No respone to my emails, calls. I would give CWS a minus rating.
I tried to get onto my Charlestonwater app and found I could not because it would not accept my password. I tried calling from the webpage and the recording stuck on “enter your credit card number” which I did with the same number several times. ALL THIS JUST TO PAY A BILL!?!!?!!?
Just went to pay water bill and took me to Doxo who wanted to charge 6.96 to deliver. Called customer service and they are so helpful. Very patient, polite and great doing their job. Wonderful experience ☺️
I moved from Mount Pleasant to West Ashley and did not have any trouble getting my water turned on for my arrival. The only problem I had was not getting a bill for the first month but they told me don’t worry about that and they put it on …
Moved out of Charleston in December. Tried to cancel my service in December on the website. Received error and couldn’t process, so I called them to cancel my service. One month later, still receiving bills for the current residents.
Horrible company charges you to come and check when you have no water. It wasn’t even my fault and my bill was paid in full. No explanation given either. No other utility company charges you when you don’t have services. Wish there was another water company to deal with.
We moved to Charleston a couple of years ago, only time they were friendly is when we called to start water at our house, every other time they have been very hateful and unhelpful people. For Heaven’s forbidden customers dare to have …
Can I give a rating if zero?
Absolutely zero customer service. All the lady on the phone would do is keep repeating the same sentence over and over again, despite me asking different …
Very frustrated with the service fees charged – had a water bill that was almost 40% more than a typical bill. Called customer service. They suggested sending someone out for a fee, but stated if it wasn’t the customer’s fault, the fee …
I was a CWS customer for three years. They supplied clean water, gave me a lead testing kit, and had good water pressure. I never had any discrepancies on my bill and the rates are pretty good. The water tastes a bit like a lake, but what …