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Charlotte Metro Federal Credit Union Reviews ( 73 )
Two associates and 1 supervisor I talked to about a change in my account and I simply asked why? All 3 had the same tone and sarcastic attitude because they had no answers. On top of that, speculation was their next move. I’m looking right …
If you want trust and someone to look out for you…I would highly recommend CMCU.
The customer service is outstanding and did I mention they have mobile deposits!!!!!
Be very careful they are not very professional people starting at the top, numerous complaint have been filed, they will hold you money even when they have been notified that the charges were false the same day the charged my account, it …
They do nothing to help those in need and fall on hard time they will still close your account and charge you a over draft fee even when things are bad… No compassion
If there is 0 stars I will be happy to give them even they don’t deserve 1 stars the worst bank ever the terete you unprofessional and your theft like on your on account I been customer 14 years with bank of America 2 years ago I just …
This credit union messes you over.With there swipe your card more than 3x’s and get charged $33.00 for it.And account have to be open for 2years to use card for rental.Which dont make sense.They full of it.
Worst banking experience I have ever had. Not to mention you CANNOT get a rental car with your debit card. Terrible place to bank with. Would not recommend to anyone, ever.
Special thanks to the professional employees of central Avenue branch I normally use WT harris but people on that branch is very rude and unprofessional specially some women who work there for long time she have her office full of pictures of her husband and her and Christian message but she’s so rude but thanks to central Avenue stuff
Friendly and professional personnel inside the bank and over the phone. Very pleased with our decision to change from our “major banking brand” to CMCU!
Wanted to open up an account with this Branch. I called, was immediately put on hold, They put me on hold for thirty minutes and then was closed when I realized how long I was on hold. Glad I avoided this disastrous banking group. Mamba out. #24
Teied applying for a small credit card for an out of country trip for emergency purposes. Was not even allowed to apply without 2 years of tax returns. My credit score is grrat and own a home. Will not return anytime soon
I believe that instead of helping the local community, CMCU polices are inhibiting growth and certainly the requirements are cumbersome and unnecessary. When I purchased my home last year–obtaining a mortgage was simpler than getting a …
Google is definitly an unfair source of reference to any business because people are more likely to post something when they are angry. And thats why you see a lot of bad reviews on many local business. My experience with CMCU has been …
Worst online services I’ve ever encountered. You practically have to provide a blood sample to login or reset your password. SSN, birthday, security questions. none of those are enough. I could steal my own identity and still not have …
Omg This Bank Sucks . Especially the ones in Charlotte . They take way too long to help customers. If you need a new card you have to wait 30-45 minutes just to be help . They are Way too under staffed and want you to waste time and gas to come in when it takes hours for them to help you!! This Credit union Sucks
member services was on point today! I called due to some fees that happen from a place over charging me 3x’s. Its the Holiday season and I sure don’t have time to be overdrawn, although it was Amazon mistake it cause my account to be …
I have two car loans with this company. I have had nothing but a positive experience. The employees are helpful, kind and pleasant. The loan process was painless. Each time I call to ask a question, anyone can answer my question vs. …
This BANK IS TERRIBLE. I just lost my job and they been adding overdraft fees on my account I only overdraft once so there should be only one one overdraft fee I have 4 which is ridiculous I called and they said they can’t refund it. Like …
Thought this was the best bank when I opened my account with them. Was so glad to be back with a credit union. Turns out I was wrong! I was struggling for a while and only paid biweekly. Somehow my account went $7 in the negative, my …
This credit union is outstanding. They do figure 8’s around the big banks and have the friendliness only found elsewhere in small towns. They perform better and provide better basic banking services than any of their banking competitors.
I am not a member. THANK GOD! This place should shut down. What is the point of having after hours phone people when they are not knowledgeable. I received a cashiers check in the mail and I just wanted to know if it was good. Because of …
It’s terrible that I rushed here after work to withdraw money because the website states you all close at 5:30 but at 5:15 I am rudely being told the bank is closed and I can not withdraw money… I have banked with this credit Union for years I have never been so disappointed!
Anne is absolutely incredible!!! She is detail oriented so she never misses anything. She is quick and respectful of my time. I bank here for all personal and business needs so I am here often for a variety of things. This location and staff make it an excellent experience every time. So grateful!!!
This is a great place to bank. If they opened on Saturdays from like 8am til noon for ppl to do emergency banking, this place would be A1. Some things cant be done at a ATM like getting a new debt card because life happens sometimes at the wrong time. This is my Only issue with this place. Other than I absolutely love banking here.
This charlotte metro is the worse company in the world while the dividend interest has dropped, their interest rates are still high, I am trying so hard to withdraw all of my funds out of this company, to me this is a pyramid and a scam, …
I have been a member since 1999. I had accounts with the “big banks” and they don’t compare. CMCU financed a vehicle in 2014 for me and 2018, they’re financing another. The Representatives are polite, professional and always willing to help. I’ve never had a problem or issue with them.
I purchased my home in 2005 with the assistance of CMCU. They were extremely helpful in walking me through the process. Some years later, when I decided to refinance, Steve Petroff went to a lot of trouble to make sure I got the best deal …
I have banked with SECU for 8 years….. NEVER have they treated me the way I have been treated from CMCU, Goodwill location. The ladies there are AWESOME!!!! From the branch Manager to the bank representatives they are Amazing! Inspiring, …
Intuit had an issue with Direct Deposits one fateful payday. Most financial institutions will not post debits before deposits when they are on the same day. There were 5 transactions that posted before my Direct Deposit causing 5 …
They take forever to answer their phone if they even do.. they change their name every couple of months without even a notice and tell me everything will transfer with no issues and guess what? I had issues
Premier messed up by merging with this bank. Very unprofessional and rude staff members. Called to make payment and staff member Sherell was unhelpful and had a condescending tone that I could care less for. She placed me on hold several …
As a Premier Federal Credit Union customer for 15 years, I never had any serious complaints. Still, when they made the poor decision to merge with Charlotte Metro Credit Union in August of this year, they acquired their poor practices and …
As a customer of Premier Fed CU for the last 12 yrs, I am so disappointed in the big bank, Charlotte Metro. No communication, at all. I have attempted to reach someone since March 21 to get an increase in my line of credit..pulled my credit …
Every time my husband or I had to go into the branch everyone was very helpful. We switched from another bank to CMCU and opened up a loan and the process for both have been painless. They’re open later than traditional banks too which is awesome for my work schedule. Definitely happy we switched over.
Disgusted! Today I accompanied my son to the Ardrey Kell branch in Ballantyne . Upon walking in you could feel the eyes on you as if you’re not welcome (We’re black). He met with a woman about a small personal loan. She asked him what the …
I am ready to close my accounts, every time I need something I got to wait on this person and that person, why do I need to wait for someone when I just want to open an extra retirement account. The people are friendly but constantly having to wait days for service makes no sense, what’s the purpose of you all been open in rockhill.
Been a CMCU customer since 2013 with several accounts there. I have spent the last 2 hours trying to handle a transaction over the phone that I do regularly with zero success from customer service at the new “Skyla.” Hope they work out the kinks soon.
I used to love this bank as Charlotte metro. I’ve been on hold for 45 mins and counting. Since the merge phone call time has increased and customer service has decreased. Also not sure what holiday was on November 26th but certainly not one …
I was a customer with this credit union for over 3 years in very good standing if i may add how every. When I became sick with covid-19 in December 2020 and could not go to work; Charlotte Metro Credit Union would not work with me to keep …
I walked in and sat in a chair to talk to someone about renewing a loan. Within minutes, Hannah steps out of her office and asks me if there is anything I need. In one session from taking my information until the money being in my account …
Two associates and 1 supervisor I talked to about a change in my account and I simply asked why? All 3 had the same tone and sarcastic attitude because they had no answers. On top of that, speculation was their next move. I’m looking right …
Prompt and professional!
They are the best
Disappointing to do business with.
Friendly and knowledgeable people.
They are easy to work with
Nice location friendly service
Nice and friendly,very professional people .
Been my bank for over ten years
Do not bank here. It’s horrible.
Great looking forward to more good outcomes.
Been my bank since ,1989
Great people and staff. Always helpful
I like it because it’s convenient for me😊 …
Everyone is always polite, and they provide some of the best rates!
Awesome personality and fantastic customer service support and fantastic customer service excellent.
Awesome customer service from staff.
Excellent experience staff’s A+
Great people money’s green !!!
Don’t expect anyone at CMCU to return your Phone call,apart from that,they are OK.
I had a savings account here I have not made a deposit in a year so they closed my account & disposed of my funds!!!!
I can not say enough about CMCU. The service is stellar and the people are extremely helpful and nice. They are always there when you need them.
My experience at this location was awesome…I was attending to extra business the staff treated me with the up most courteousy….
Some of receptionists are rude, but overall this wasn’t the credit union for me. I bank with Navy Federal Credit Union now.
If you want trust and someone to look out for you…I would highly recommend CMCU.
The customer service is outstanding and did I mention they have mobile deposits!!!!!
Be very careful they are not very professional people starting at the top, numerous complaint have been filed, they will hold you money even when they have been notified that the charges were false the same day the charged my account, it …
They do nothing to help those in need and fall on hard time they will still close your account and charge you a over draft fee even when things are bad… No compassion
Eugene helped me open an account. He was very plesant and made me feel comfy. All you need is a $25 to have a checking account.
If there is 0 stars I will be happy to give them even they don’t deserve 1 stars the worst bank ever the terete you unprofessional and your theft like on your on account I been customer 14 years with bank of America 2 years ago I just …
This credit union messes you over.With there swipe your card more than 3x’s and get charged $33.00 for it.And account have to be open for 2years to use card for rental.Which dont make sense.They full of it.
Worst banking experience I have ever had. Not to mention you CANNOT get a rental car with your debit card. Terrible place to bank with. Would not recommend to anyone, ever.
Special thanks to the professional employees of central Avenue branch I normally use WT harris but people on that branch is very rude and unprofessional specially some women who work there for long time she have her office full of pictures of her husband and her and Christian message but she’s so rude but thanks to central Avenue stuff
Things are not the same as it was with Metro I liked Metro better
Horrible ❗️❗️❗️❗️ The communication ❗️I do not like this bank at all ❗️ They do w.e with your account an tell you nothing until it’s too late
Friendly and professional personnel inside the bank and over the phone. Very pleased with our decision to change from our “major banking brand” to CMCU!
Worst bank ever !
So many things wrong with this branch !
My money got stolen ( with my card in my possession ) …
Wanted to open up an account with this Branch. I called, was immediately put on hold, They put me on hold for thirty minutes and then was closed when I realized how long I was on hold. Glad I avoided this disastrous banking group. Mamba out. #24
Teied applying for a small credit card for an out of country trip for emergency purposes. Was not even allowed to apply without 2 years of tax returns. My credit score is grrat and own a home. Will not return anytime soon
I believe that instead of helping the local community, CMCU polices are inhibiting growth and certainly the requirements are cumbersome and unnecessary. When I purchased my home last year–obtaining a mortgage was simpler than getting a …
Google is definitly an unfair source of reference to any business because people are more likely to post something when they are angry. And thats why you see a lot of bad reviews on many local business. My experience with CMCU has been …
Worst online services I’ve ever encountered. You practically have to provide a blood sample to login or reset your password. SSN, birthday, security questions. none of those are enough. I could steal my own identity and still not have …
Omg This Bank Sucks . Especially the ones in Charlotte . They take way too long to help customers. If you need a new card you have to wait 30-45 minutes just to be help . They are Way too under staffed and want you to waste time and gas to come in when it takes hours for them to help you!! This Credit union Sucks
This is the only branch I have ever used, they have always been helpful and taken care of all my needs.
member services was on point today! I called due to some fees that happen from a place over charging me 3x’s. Its the Holiday season and I sure don’t have time to be overdrawn, although it was Amazon mistake it cause my account to be …
The human species created no word to express how great this bank is.
The best bank in Charlotte! Amazing service and staff. Great rates on car loans!
I have two car loans with this company. I have had nothing but a positive experience. The employees are helpful, kind and pleasant. The loan process was painless. Each time I call to ask a question, anyone can answer my question vs. …
When calling into the contact center .. it just rings then hangs up for hours . We are not happy as customers !!
This BANK IS TERRIBLE. I just lost my job and they been adding overdraft fees on my account I only overdraft once so there should be only one one overdraft fee I have 4 which is ridiculous I called and they said they can’t refund it. Like …
Thought this was the best bank when I opened my account with them. Was so glad to be back with a credit union. Turns out I was wrong! I was struggling for a while and only paid biweekly. Somehow my account went $7 in the negative, my …
This credit union is outstanding. They do figure 8’s around the big banks and have the friendliness only found elsewhere in small towns. They perform better and provide better basic banking services than any of their banking competitors.
I am not a member. THANK GOD! This place should shut down. What is the point of having after hours phone people when they are not knowledgeable. I received a cashiers check in the mail and I just wanted to know if it was good. Because of …
It’s terrible that I rushed here after work to withdraw money because the website states you all close at 5:30 but at 5:15 I am rudely being told the bank is closed and I can not withdraw money… I have banked with this credit Union for years I have never been so disappointed!
Anne is absolutely incredible!!! She is detail oriented so she never misses anything. She is quick and respectful of my time. I bank here for all personal and business needs so I am here often for a variety of things. This location and staff make it an excellent experience every time. So grateful!!!
This is a great place to bank. If they opened on Saturdays from like 8am til noon for ppl to do emergency banking, this place would be A1. Some things cant be done at a ATM like getting a new debt card because life happens sometimes at the wrong time. This is my Only issue with this place. Other than I absolutely love banking here.
This charlotte metro is the worse company in the world while the dividend interest has dropped, their interest rates are still high, I am trying so hard to withdraw all of my funds out of this company, to me this is a pyramid and a scam, …
I have been a member since 1999. I had accounts with the “big banks” and they don’t compare. CMCU financed a vehicle in 2014 for me and 2018, they’re financing another. The Representatives are polite, professional and always willing to help. I’ve never had a problem or issue with them.
I purchased my home in 2005 with the assistance of CMCU. They were extremely helpful in walking me through the process. Some years later, when I decided to refinance, Steve Petroff went to a lot of trouble to make sure I got the best deal …
I have banked with SECU for 8 years….. NEVER have they treated me the way I have been treated from CMCU, Goodwill location. The ladies there are AWESOME!!!! From the branch Manager to the bank representatives they are Amazing! Inspiring, …
My family has used this Credit Union for several years and we love the service
Intuit had an issue with Direct Deposits one fateful payday. Most financial institutions will not post debits before deposits when they are on the same day. There were 5 transactions that posted before my Direct Deposit causing 5 …
They take forever to answer their phone if they even do.. they change their name every couple of months without even a notice and tell me everything will transfer with no issues and guess what? I had issues
Premier messed up by merging with this bank. Very unprofessional and rude staff members. Called to make payment and staff member Sherell was unhelpful and had a condescending tone that I could care less for. She placed me on hold several …
As a Premier Federal Credit Union customer for 15 years, I never had any serious complaints. Still, when they made the poor decision to merge with Charlotte Metro Credit Union in August of this year, they acquired their poor practices and …
Horrible. We were w Premier before they merged w CMCU.
1. Every time I try to login via my computer, some stranger’s login information …
As a customer of Premier Fed CU for the last 12 yrs, I am so disappointed in the big bank, Charlotte Metro. No communication, at all. I have attempted to reach someone since March 21 to get an increase in my line of credit..pulled my credit …
Every time my husband or I had to go into the branch everyone was very helpful. We switched from another bank to CMCU and opened up a loan and the process for both have been painless. They’re open later than traditional banks too which is awesome for my work schedule. Definitely happy we switched over.
Disgusted! Today I accompanied my son to the Ardrey Kell branch in Ballantyne . Upon walking in you could feel the eyes on you as if you’re not welcome (We’re black). He met with a woman about a small personal loan. She asked him what the …
I am ready to close my accounts, every time I need something I got to wait on this person and that person, why do I need to wait for someone when I just want to open an extra retirement account. The people are friendly but constantly having to wait days for service makes no sense, what’s the purpose of you all been open in rockhill.
Been a CMCU customer since 2013 with several accounts there. I have spent the last 2 hours trying to handle a transaction over the phone that I do regularly with zero success from customer service at the new “Skyla.” Hope they work out the kinks soon.
I used to love this bank as Charlotte metro. I’ve been on hold for 45 mins and counting. Since the merge phone call time has increased and customer service has decreased. Also not sure what holiday was on November 26th but certainly not one …
I was a customer with this credit union for over 3 years in very good standing if i may add how every. When I became sick with covid-19 in December 2020 and could not go to work; Charlotte Metro Credit Union would not work with me to keep …
I walked in and sat in a chair to talk to someone about renewing a loan. Within minutes, Hannah steps out of her office and asks me if there is anything I need. In one session from taking my information until the money being in my account …