CCWSA is governed by a seven-person board of directors. The service area of CCWSA is divided into districts and the Board members represent the district for which they are … See more
These bad reviews are recurring because they have no competition. They love the fees they make off of auto pay cards expiring and will do nothing to change it. Their website is from 25 years ago on purpose. They know it takes a couple or …
I’m a realtor in Cherokee County and the water dept has always been polite and if they did not know the answer they would find out quickly. Thanks for your help as always.
This is another corporate privatized scam being played on hard-working ppl…10 yrs or 15 yrs ago the water bill was an average of $5 and now its $30 to $90 depending on ur residence…these ppl are criminals
Mismanaged, unscrupulous billing and fee tactics, and extremely unprofessional and rude “customer service”. This utility has a monopoly on the area, and is run by a board of directors with term limits. Exercise your right to vote! Demand more!
Just called to establish service. Call was quick and efficient, 5 minutes start to finish. Representative was friendly and explained the setup and billing procedure.
It is obvious that the management of Cherokee Water does not read the reviews left by their customers. If I had a choice of any other water provider I would leave in a heartbeat. Horrible customer service.
I’ve never had one single bad experience with this company! As a matter of fact, all the ladies I’ve encountered remind me of why this state is known for, their southern charm.
It is pulling teeth trying to pay a bill with these people. Website doesn’t allow you to create an account and you have to speak with a person in order to pay a bill which is only from 8-5 Monday through Friday. I guess the geniuses here didn’t take into consideration normal people work from 9-5.
Wouaohhh, I am very shocked with representative with the Cherokee county water. So rude. I regret signing up for this cause there was only one option for me
Horrible automated billing, will claim a payment is suddenly late, and charge a penalty fee even if it has been set to auto draft the exact same day if the month, every month for the last 2 years.
By far the WORST customer service ever. Never met a “Customer Service” rep that didn’t know anything I asked or that was as rude as the CCWSA. Glad I never have to deal with these rude people again. You guys need to do some serious adjustments and training in “Customer Service”
It’s no wonder these people have such terrible reviews. I just got off the phone with customer service and they make you jump through hoops just to turn off your water. Why on earth does everything have to be such a hassle? Since it so …
Called to check about pool restrictions and lady was very short and rude. Told me I can check on website like everip e just has internet acces 24/7. Some people like me do not. …
If I could give this place 0 stars I would. Such rude and inconsiderate people working in their customer service department. They obvious don’t have time to speak with anyone regardless of if you are their only customer. They love to talk …
Wanted to make changes to my account, called customer care, the rep. refused to help advising “We don’t do that. You will have to do it yourself online”. Very abrupt and unprofessional!
Everyone has always been courteous and helpful when I call to pay my bill….even though I NEVER have my account number handy. I haven’t had to deal with them oven anything more complicated than paying a bill though…..
I live on Bells Ferry Rd in the Yes Community. I haven’t had any billing issues however we do have a very bad quality issue. The water seems to be very contaminated. We have to buy jugs and bottles of water to cook with. It’s like there’s …
I called to set up an account and was treated professionally & promptly. Customer service rep that worked with me was pleasant and kind. No hassle, very pleased with my experience
I called to establish service and was super excited to call in and set up an account. The two ladies I spoke with were very off putting. Were resistant to point me in the direction I needed and made me call back without further direction. I …
Most unhelpful, obnoxious and rude people you’ll deal with. Must’ve had “terrible people skills” as a requirement for employment. Website is next to useless and the staff are so out of touch with basic technology, you won’t receive any valid support. If there was ANY other option, I would ditch them in a heartbeat. Awful.
Came out to cut off water even after bill had been paid. Showed the technician bill had been paid. Office staff and three different people said they didnt have payment only way they wouldn’t cut off ny water was to pay a $50 ransom so he …
Had account set up as an automatic payment, not sure why that changed! Customer service is inept in dealing with customers. No loyalty after making water payments for 23 years! They wouldn’t be in business if they weren’t a MONOPOLY!!! Disgraceful and Disappointing! Come on, find a better way to treat your customers!!!!
Awful experience with their customer service department. The woman I was working with was rude with me because I didn’t have my account number on hand, and snapped at me saying that I need to have it on hand in the future. …
Customer service has really gone downhill in the past few years. There is a huge process for me having to look for a week before they will come out and do it themselves and I have gotten my water cut off twice because they just didn’t call …
I would like to give the “customer service” representatives at this business a big fat F in more ways than one. Nothing worse that trying to get information when a representative apparently had better things to do than work so just …
I agree with the negative reviews. No loyalty, no forgiveness. Will cut your service off in a heart beat if a payment is missed in error …even for a VERY SMALL AMOUNT. They want that additional $ to have you have it cut back on. They could definitely improve on their service.
Looking at the reviews, I can see how poor our tax dollars are being utilized by our country water authority. Don’t waste your time if they double your bill for no reason. They couldn’t care less.
I would give no stars if I could. Cherokee County Water and Sewer authority is running a racket and use a convoluted online bill pay system to mislead customers into missing payments and collecting outrageous service fees. …
I’ve never had to contact customer service after setting up the account 3 years ago. I wish there to be a recurring payment option and electronic statements. I wouldn’t have bothered to write a review but, I was reading the others and had …
Im not sure why the low rating…in life if you dont pay your bills, things get turned off. Ccwsa is a great company and a fantastic place to work. Very accommodating to thier customers!
Called to ask a simple question and the lady who answered the phone could not be anything but rude and unprofessional. And to think they are county employees who work for the residents of Cherokee county. After looking at the reviews and having this experience maybe it’s time for some new leadership at the water department.
Last week we experienced a very stressful event, a water main leak, and 108,000 gals of water used on our meter. I called CCSWA and was put in touch with Mr Ron Price. Mr Price was courteous and helpful, explained what I needed to do and …
Called to change the my payment method to a new bank account, as the website says it has to be done by calling customer service, and cannot be done online.
Unfriendly woman said I had to call my bank to have this done. Seriously? I call …
I received a huge water and sewer bill. It was due to an issue with the programing of my automatic sprinkler system. I called to ask if they could adjust the sewer portion of the bill and I was told no. I had no issue paying the water part but the sewer portion was unreasonable. Unfortunately they are the only (poor) choice we have.
I have not had a worse experience with Customer (NON) Service than with CCWSA. Our water was cut off due to “Non Payment,” and we were told a “Roto-Call” had been placed to my cell number, with a 46 sec conversation. I had no record of it, …
Don’t communicate through their contacts us page unless you are offering them money. They don’t get it and don’t send you a record of your communication. Thankfully I cover my bases since this Authority likes to nickle and dime you a few …
Woke up this morning and tried to make coffee. No water. Our billed is paid up, so I called customer service. Just them, I noticed flashing lights and large equipment outside. Anyway, the nice lady answered and when I told her I had no …
Beyond terrible! Even the manager of customer service is no help! If I could I would change water services. I receive paperless bills. I have not been getting the emails consistently(despite the email address being saved in my contacts). …
Absolutely terrible online portal that never works. The account number they created for me is invalid and come to find out is actually the previous owners same account #. It’s nearly 2022, everyone pays bills online or through an app, read all your negative feedback and figure it out.
I spoke to the rudest lady today through Customer Service. I needed assistance with locating my account number to pay my bill online and she acted like I was an inconvenience even though I had all necessary information to identify and verify my account.
I am honestly disgusted with this company and I wish I had an option to switch but unfortunately they have a monopoly on the service in the county. Let me start by saying I pay my bills and don’t have issues paying bills this is not a me …
Customer Service Department staff are very helpful. They will walk you through setting up your online account and credit card for paying online. One of the easiest utility companies to work with for a new service! 5 STARS!
Unfortunately this company is the ONLY water service that is provided in this area so they don’t have to be nice to their customers or even think about keeping them. Also have terrible online services that don’t work and then you get …
Terrible service. They disconnected my water without warning! They could not reach me on my phone which is my fault as I recently changed my number and forgot to update it, but they could have emailed me or send me a letter by post that …
5 years of service without any issues. The billing is clear, website is simple to use, and I can bill pay from my bank. This is the least complicated bill I pay each month and the one least likely to have crazy fluctuations in price.
Customer service on the phone was great! What I am shocked about it I had a water leak that I had fixed and called to see about getting some of the bill taken off. I was told that you only get assistance once a year so if your pipe busts …
Thank you for burning up my new washing machine with your water pipe break last week! I’m posting my review now because I received final word today from ccwsa that they DO NOT compensate their loyal customers in such cases. …
Amanda Williams should be fired! What a horrible attitude lady. So rude!! Please find someone else to handle costumer service. I’ve never had someone as horrible as this lady to handle costumer service. She should work at the DMV, she will fit perfectly in some locations. Hope no one had to deal with this person.
I can not say enough about Cherokee Water and Sewerage. From customer service, all the way to the management, the staff are extremely polite and went over and above to assist me. I’ve received the same polite customer service every time I …
I went in because of the big banners they have advertising the jobs and honestly had a horrible experience. I finally got the attention after waiting for the people to stop talking about stranger things. Once the guy approached me I asked …
Atrocious Service! We own 8 businesses and have a residential account, and have never been late on a payment. We come into one of our businesses to find a disconnect notice. When we call in, they claim we have not paid the $11 bill in …
I had a leak and a 1200 dollar water bill on top of the 900 dollar bill from the month prior. The employees were very nice and walked me through the leak adjustment form. They were kind and helpful. I actually expected them to be rude …
The two times I’ve had to call about a potential plumbing/water issue, I’ve had great customer service. The folks I’ve interacted with have been kind and helpful. As a new/first-time homeowner, I’m not afraid to ask questions. They’ll send …
I have always great customer experience with this utility company which is a rarity compared to other utility companies I’ve had to contact before. Cherokee county’s water rates are extremely reasonable. My initial setup with Cherokee Water …
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These bad reviews are recurring because they have no competition. They love the fees they make off of auto pay cards expiring and will do nothing to change it. Their website is from 25 years ago on purpose. They know it takes a couple or …
Two thumbs down.
terrible customer service
Rudest customer service ever!!!
Rude. Arrogant. Must be a miserable place to work
Wish the deposit was lower. Not a deal breaker.
Cut my water after only missing an after hour reminder call.
Their employees are just pitiful… Worst customer service ever
Terrible customer service. The ladies who answer the phone are rude and hate their jobs. No help!
The staff in the water-sewer dept. are absolutely wonderful and answer you questions.
They should add the word shaft in their name because they will shaft you whenever they get a chance.
Extremely Poor Customer Service! The staff sound Miserable & as if they hate their jobs!!
Have never had an issue and have been with them since 2008.
The lady at the front desk is rude omg she must not represent Cherokee water give them a bad name
Incompetent workers that should be flipping burgers
Horrible, move to a different town so you have other options. Worst water company ever!!
Start to finish, 5 minutes on phone, to set up service – pleasant, professional. Great service
An organization with no itegrity
Always very helpful whenever i have had to call over this past year. Thank you for great service
I liked Cherokee county until I had to deal with these people. Unfortunately this is your only option outside getting a well.
Very very Rude people.
Customer service has always been courteous and helpful whenever I have had a problem and it is appreciated.
The person answering the phone is very rude!!! Terrible customer service!!!
I’m a realtor in Cherokee County and the water dept has always been polite and if they did not know the answer they would find out quickly. Thanks for your help as always.
Dude your website is god awful I’m shocked that’s your website in 2022…
We have always gotten prompt attention and the customer service reps we have gotten over the phone have always been pleasant and professional.
Enjoy working with Cherokee Water. They have always been courteous and helpful. Keep up the good work!
This is another corporate privatized scam being played on hard-working ppl…10 yrs or 15 yrs ago the water bill was an average of $5 and now its $30 to $90 depending on ur residence…these ppl are criminals
Mismanaged, unscrupulous billing and fee tactics, and extremely unprofessional and rude “customer service”. This utility has a monopoly on the area, and is run by a board of directors with term limits. Exercise your right to vote! Demand more!
I’m glad we have so many options when it comes to water service, because these people are absolute VULTURES.
On the phone keep getting put on hold. This is crazy I have a toddler and Wife I have to take care of. We need water.
Just called to establish service. Call was quick and efficient, 5 minutes start to finish. Representative was friendly and explained the setup and billing procedure.
Terrible customer service, look the answered that I received, there is no Hi or Thank you. …
CCWS has provided service to our house for approximately 13 years. From day one, we’ve had a great experience.
It is obvious that the management of Cherokee Water does not read the reviews left by their customers. If I had a choice of any other water provider I would leave in a heartbeat. Horrible customer service.
I never had any problems I call customer service to pay my bill every month they are always polite
I’ve never had one single bad experience with this company! As a matter of fact, all the ladies I’ve encountered remind me of why this state is known for, their southern charm.
It is pulling teeth trying to pay a bill with these people. Website doesn’t allow you to create an account and you have to speak with a person in order to pay a bill which is only from 8-5 Monday through Friday. I guess the geniuses here didn’t take into consideration normal people work from 9-5.
Crazy!! Cut off my water because previous owner did not pay bill??? What are you doing there??? In this 21st C in the great USA???
Wouaohhh, I am very shocked with representative with the Cherokee county water. So rude. I regret signing up for this cause there was only one option for me
Horrible automated billing, will claim a payment is suddenly late, and charge a penalty fee even if it has been set to auto draft the exact same day if the month, every month for the last 2 years.
By far the WORST customer service ever. Never met a “Customer Service” rep that didn’t know anything I asked or that was as rude as the CCWSA. Glad I never have to deal with these rude people again. You guys need to do some serious adjustments and training in “Customer Service”
It’s no wonder these people have such terrible reviews. I just got off the phone with customer service and they make you jump through hoops just to turn off your water. Why on earth does everything have to be such a hassle? Since it so …
Called to check about pool restrictions and lady was very short and rude. Told me I can check on website like everip e just has internet acces 24/7. Some people like me do not. …
If I could give this place 0 stars I would. Such rude and inconsiderate people working in their customer service department. They obvious don’t have time to speak with anyone regardless of if you are their only customer. They love to talk …
Wanted to make changes to my account, called customer care, the rep. refused to help advising “We don’t do that. You will have to do it yourself online”. Very abrupt and unprofessional!
Thought this was a garbage pick up service because everyone that works here is trash
Everyone has always been courteous and helpful when I call to pay my bill….even though I NEVER have my account number handy. I haven’t had to deal with them oven anything more complicated than paying a bill though…..
I live on Bells Ferry Rd in the Yes Community. I haven’t had any billing issues however we do have a very bad quality issue. The water seems to be very contaminated. We have to buy jugs and bottles of water to cook with. It’s like there’s …
I called to set up an account and was treated professionally & promptly. Customer service rep that worked with me was pleasant and kind. No hassle, very pleased with my experience
I called to establish service and was super excited to call in and set up an account. The two ladies I spoke with were very off putting. Were resistant to point me in the direction I needed and made me call back without further direction. I …
Most unhelpful, obnoxious and rude people you’ll deal with. Must’ve had “terrible people skills” as a requirement for employment. Website is next to useless and the staff are so out of touch with basic technology, you won’t receive any valid support. If there was ANY other option, I would ditch them in a heartbeat. Awful.
Came out to cut off water even after bill had been paid. Showed the technician bill had been paid. Office staff and three different people said they didnt have payment only way they wouldn’t cut off ny water was to pay a $50 ransom so he …
Had account set up as an automatic payment, not sure why that changed! Customer service is inept in dealing with customers. No loyalty after making water payments for 23 years! They wouldn’t be in business if they weren’t a MONOPOLY!!! Disgraceful and Disappointing! Come on, find a better way to treat your customers!!!!
Awful experience with their customer service department. The woman I was working with was rude with me because I didn’t have my account number on hand, and snapped at me saying that I need to have it on hand in the future. …
Customer service has really gone downhill in the past few years. There is a huge process for me having to look for a week before they will come out and do it themselves and I have gotten my water cut off twice because they just didn’t call …
I would like to give the “customer service” representatives at this business a big fat F in more ways than one. Nothing worse that trying to get information when a representative apparently had better things to do than work so just …
I agree with the negative reviews. No loyalty, no forgiveness. Will cut your service off in a heart beat if a payment is missed in error …even for a VERY SMALL AMOUNT. They want that additional $ to have you have it cut back on. They could definitely improve on their service.
Looking at the reviews, I can see how poor our tax dollars are being utilized by our country water authority. Don’t waste your time if they double your bill for no reason. They couldn’t care less.
I would give no stars if I could. Cherokee County Water and Sewer authority is running a racket and use a convoluted online bill pay system to mislead customers into missing payments and collecting outrageous service fees. …
I’ve never had to contact customer service after setting up the account 3 years ago. I wish there to be a recurring payment option and electronic statements. I wouldn’t have bothered to write a review but, I was reading the others and had …
1 robocall warning after hours before turning my water off.
Im not sure why the low rating…in life if you dont pay your bills, things get turned off. Ccwsa is a great company and a fantastic place to work. Very accommodating to thier customers!
Called to ask a simple question and the lady who answered the phone could not be anything but rude and unprofessional. And to think they are county employees who work for the residents of Cherokee county. After looking at the reviews and having this experience maybe it’s time for some new leadership at the water department.
Last week we experienced a very stressful event, a water main leak, and 108,000 gals of water used on our meter. I called CCSWA and was put in touch with Mr Ron Price. Mr Price was courteous and helpful, explained what I needed to do and …
Called to change the my payment method to a new bank account, as the website says it has to be done by calling customer service, and cannot be done online.
Unfriendly woman said I had to call my bank to have this done. Seriously? I call …
CCWSA would never survive if they had competitors like normal businesses. They know this and it shows in how ”customers” are treated. …
I received a huge water and sewer bill. It was due to an issue with the programing of my automatic sprinkler system. I called to ask if they could adjust the sewer portion of the bill and I was told no. I had no issue paying the water part but the sewer portion was unreasonable. Unfortunately they are the only (poor) choice we have.
I have not had a worse experience with Customer (NON) Service than with CCWSA. Our water was cut off due to “Non Payment,” and we were told a “Roto-Call” had been placed to my cell number, with a 46 sec conversation. I had no record of it, …
Don’t communicate through their contacts us page unless you are offering them money. They don’t get it and don’t send you a record of your communication. Thankfully I cover my bases since this Authority likes to nickle and dime you a few …
Woke up this morning and tried to make coffee. No water. Our billed is paid up, so I called customer service. Just them, I noticed flashing lights and large equipment outside. Anyway, the nice lady answered and when I told her I had no …
Jacob and team quick to respond and address possible leaks! Thank you for getting things taken care of.
Beyond terrible! Even the manager of customer service is no help! If I could I would change water services. I receive paperless bills. I have not been getting the emails consistently(despite the email address being saved in my contacts). …
Have used this company for a long time now. It is easy to pay online and never had an issue with service.
Absolutely terrible online portal that never works. The account number they created for me is invalid and come to find out is actually the previous owners same account #. It’s nearly 2022, everyone pays bills online or through an app, read all your negative feedback and figure it out.
Top-notch company, low prices, professional employees, prompt billing and customer service.
I spoke to the rudest lady today through Customer Service. I needed assistance with locating my account number to pay my bill online and she acted like I was an inconvenience even though I had all necessary information to identify and verify my account.
Good customer svc easy no problems thanks for help.. Keep up good work. Americans taking pride in their work is becoming scare.
I am honestly disgusted with this company and I wish I had an option to switch but unfortunately they have a monopoly on the service in the county. Let me start by saying I pay my bills and don’t have issues paying bills this is not a me …
Customer Service Department staff are very helpful. They will walk you through setting up your online account and credit card for paying online. One of the easiest utility companies to work with for a new service! 5 STARS!
Unfortunately this company is the ONLY water service that is provided in this area so they don’t have to be nice to their customers or even think about keeping them. Also have terrible online services that don’t work and then you get …
Terrible service. They disconnected my water without warning! They could not reach me on my phone which is my fault as I recently changed my number and forgot to update it, but they could have emailed me or send me a letter by post that …
5 years of service without any issues. The billing is clear, website is simple to use, and I can bill pay from my bank. This is the least complicated bill I pay each month and the one least likely to have crazy fluctuations in price.
Service from CCWSA has been fine, however, their customer service could be quite a bit better.
Had issue with billing and the employee assisting me took quick ownership of the issue and corrected it.
Customer service on the phone was great! What I am shocked about it I had a water leak that I had fixed and called to see about getting some of the bill taken off. I was told that you only get assistance once a year so if your pipe busts …
Thank you for burning up my new washing machine with your water pipe break last week! I’m posting my review now because I received final word today from ccwsa that they DO NOT compensate their loyal customers in such cases. …
Amanda Williams should be fired! What a horrible attitude lady. So rude!! Please find someone else to handle costumer service. I’ve never had someone as horrible as this lady to handle costumer service. She should work at the DMV, she will fit perfectly in some locations. Hope no one had to deal with this person.
I can not say enough about Cherokee Water and Sewerage. From customer service, all the way to the management, the staff are extremely polite and went over and above to assist me. I’ve received the same polite customer service every time I …
I went in because of the big banners they have advertising the jobs and honestly had a horrible experience. I finally got the attention after waiting for the people to stop talking about stranger things. Once the guy approached me I asked …
Atrocious Service! We own 8 businesses and have a residential account, and have never been late on a payment. We come into one of our businesses to find a disconnect notice. When we call in, they claim we have not paid the $11 bill in …
I had a leak and a 1200 dollar water bill on top of the 900 dollar bill from the month prior. The employees were very nice and walked me through the leak adjustment form. They were kind and helpful. I actually expected them to be rude …
The two times I’ve had to call about a potential plumbing/water issue, I’ve had great customer service. The folks I’ve interacted with have been kind and helpful. As a new/first-time homeowner, I’m not afraid to ask questions. They’ll send …
I have always great customer experience with this utility company which is a rarity compared to other utility companies I’ve had to contact before. Cherokee county’s water rates are extremely reasonable. My initial setup with Cherokee Water …