Chesapeake Utilities distributes natural gas on the Delmarva Peninsula. The company serves over 83,000 customers and distributes natural gas through its Delaware and Maryland divisions to residential, commercial and industrial customers. Chesapeake Utilities owns and operates a compressed natural gas (CNG) fueling station in Dover, Delaware to fuel fleets and personal Natural Gas vehicles. Chesapeake Utilities is a subsidiary of Chesapeake Utilities Corporation. Chesapeake Utilities Corporation and its affiliate and subsidiary companies are not, nor have ever been, affiliated with Chesapeake Energy Corporation. Chesapeake Energy Corporation is headquartered in Oklahoma City, Oklahoma, and filed for Chapter 11 bankruptcy on June 28, 2020.
| Friday | 9AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 4PM |
500 Energy Lane, Dover, DE 19901
CNG FUEL STATION
(Translated by Google) Good service, fast installations, they should not charge to pay online since everyone does not have transportation or they do not have the time to get there to pay for it and if you pay there it is only in cash. …
I don’t like leaving bad reviews but it seems that this is the only way to get in contact with this company. My initial experience with Elkton Gas was great! I had no problems setting up my gas at my apartment when I moved to the East Coast …
Very nice staff
Plain,pleasant, and simple.
trash
awful customer service
Customer Service Great
Wait time is very little
A very nice business to deal with
Beautiful new building.
Response to gas leaks are unparalleled.
Paying my bill!
Horrible company absolute nightmare to deal with
Great customer service. 👍 …
I didn’t! It was just fine!
Good Customer service.
I just drop a bill off in the slot!
Their customer service leaves a lot to be desired.
Nice new location and there are no long lines
Can someone answer the phone/email?
they will work with you if you can not pay full amount of Bill
Only 2 cashiers. Set aside time in case they are busy.
They are horrible….Horrible customer service….Horrible service
Long wait on the phone and build isn’t open still.
Nice people, clean organized office. Just wish they took credit/debit cards. 🙁
They have a beautiful office staff by beautiful people, knowledgeable people and they serve me well
Just wished we didn’t have to pay a $3.00 fee for paying online payments but overall good customer service.
Having to switch my service from one resident to another very knowledgeable and courtious service they deserve the five stars
I’ve been on hold for over an hour! I just want to start my service!
customer service is iffy. people are nice but lucky to get someone to answer the phone.
I wish the new building had a drive thru like the other one. New location is out of the way but staff is nice.
Been on hold for two hours. I’m still on hold. Pathetic!
Awful service. I hope your drunk parents never stop hitting you.
The worst customer service ever!!
I pay my bills in person. No longer possible. This office is permanently closed.
First, I’m rating the company, not the location. More spacifically, the bill pay options. This is the only company I pay that charges to pay by internet or phone. They need to get with the 90’s!
If you use natural gas, Chesapeake Utilities is a good company for you. Hopefully, there in your area. The prices are reasonable and I’m grateful to have them.
Their prices look reasonable, but extra fees may be charged for services like paying online. Their billing dates are chosen at random which makes paying them tricky.
Sat on hold for almost 3 hours and the call timed out. Hold times are excessive
Ok, it is almost impossible to talk with service representative. Trying to talk with them 3 days now and no matter what time I call wait time is more than an hour! Ridiculous!
Worst gas company!!! This cannot possibly be the only natural gas provider!!!
Trying to start new service and have been on hold for literally over 1 hour….This is really ridiculous! So far, service sucks and I regret that I have to give you any stars…
I dropped my payment off in a Dropbox. No one was there this time but they are professional and friendly when I deal with them.
No drop box like other building had for when you can’t get there between 9-4. Pretty ridiculous. But the staff at the windows are nice.
If y’all want to call customer service, make sure y’all have all the time in the world. I had to hang up after 2 hours of being on hold because I have to go to work 😂 …
No problems nor complaints during my last visit. Chesapeake Utilities Company understands the customer concerns they will work with you to keep your Service connected.
I was on hold for over 40 minutes which wouldn’t have been so bad if it wasn’t for the recording that repeated over and over again. The voice was so irritating that I wanted to scream….absolute torture!!!! Torture!!! I gave up never had my question answered and hung up because I could not take anymore of that recording on loop.
Really don’t think any one works there! Never answer phone and the call back is a joke. It doesn’t even call you back!
Shocked at how hard it is to make payments to this company. “Official payments” site wasn’t easy and now this “kubra pay” site is even worse. Most times I access the site it’s not able to find Chesapeake as a “biller”. Last month it ended …
I truly believe that they are a bunch of scammers as their business practices are rather sketchy. There’s no provision to access your account to monitor your usage on line. The bills seem arbitrary and they cut your service off at the drop of a hat and will charge exorbitant reconnection fees. Not good business.
We had a recent mix up with scheduling with Chesapeake Utilities on a current business we have under construction. This caused a back up on work being completed at our studio with inspections right around the corner. As soon as Chesapeake …
They have gone downhill with their customer service and payment options. They do not offer a drop box or drive thru at their new location. I have experienced a few people messing up my payments and telling me I owed more than what I did, …
If I was to write everything bad & illegal about this company I would be here longer than the OVER 2 hour wait time to speak to a human & they hang up on EVERYONE seconds after getting on the phone. Let’s start a Class Action Lawsuit against this illegal company.
Every single day I’ve called & wait over 2hours every single time. Rep finally comes on the line & the call gets disconnected within ONE MINUTE 😡 even worse is that THEY KNOW THIS & HAVE NEVER CALLED ME BACK. THERE’S A PANDEMIC & YOUR COMPANY ADDS WAYYYYY MORE STRESS IN MY LIFE THAN NECESSARY. TIME FOR A LAWSUIT!!! 🤬 …
Service isn’t bad but their drivers in the pick up trucks speeding through developments is uncalled for and and dangerous. When trying to call and report you can’t get someone to answer the phone. So to the driver that was in the Carlisle …
This company might be focus on safty for other, but they are quick to turn off the gas… They have turned off my gas before because they got the address was mixed up in the corporate side. So we did not have gas for almost 2 days in the …
Poor service. We’ve been trying to arrange for a gas line to be run from the street to our home since November with no results. We finally got through to someone who now says it will be another 8 to 12 weeks before someone can do the work. We were counting on gas heat for the winter and now it will be spring before it arrives.
If only I could leave 0 stars. Bill said due on one day, service was shutoff before that day – called the next day to pay over the phone. Payment took 3 days to process and now I have to pay more than the amount of the bill to get my gas …
No idea about the company or people that actually work at the gas company but the managment team that chose “Official Payments” as their online payment method obviously never had to use this absurd “service”. It is never operational…you …
Their scheduling is a mess. Don’t give me the COVID excuse, you are an essential utility company. Due to them not being able to handle their own scheduling the sale of my home has been delayed over a week. Unfortunately due to the …
Pd to have my gas cut on for the same day in the middle of the night…called first thing in the morning with a confirmation number. No one ever came. This isn’t right. Took my money for same day connection and then don’t even come nor call. There has to be someone to report this to
Terrible customer service on the phone. Called to ask a simple question about converting from an electric stove to a gas stove, during a kitchen remodel. We are already customers and have their natural gas heating. Simply wondering what it …
We have been trying to reach Customerservice for several days their automated message is that leave your number we will get back to you within one hour after one hour you get a call as soon as you hear the greeting call get disconnected …
Just waited on hold for 2hrs and 18 mins jus for the representative to say hello and then after I said hello back she hangs up. They have to find a better way for there customers to get better service most of them are working from home so there shouldn’t be any excuses for why the wait times are so long.
Never answer the phone in less than 45 minutes
Calling them is a joke. 3 days in a row, I waited on hold for over an hour. 2 hours on the second day and no one ever answered. I really hope this is not the only company around because they are awful.
Customer service is terrible. They waited till almost 4pm (closing time) to turn off my service. I was at work. They knocked on my door informed my teenage son of what they were doing. He asked if he should call me, they told him no if …
Customer Service is completely atrocious tried calling on a Friday submitted a ticket to start services no response at all so I took it upon myself to once again call on Tuesday early morning. Started my call at 11am and was on hold until …
I am not one to waste my time writing reviews, but the experience we’ve had with Chesapeake Utilities is so upsetting that I feel it’s imperative for me to share this, in hopes that it may save other good people a ton of money and stress! …
Customer experience was negative, a need to wait for over an hour to speak with someone or wait 2 hours for a call back. I requested a manager and was told someone would call me yesterday afternoon but the manager called today(with no …
I have been a customer for a decade, 7 years while living in Delaware and 3 years as a landlord of a Delaware property. I recently had a short lapse between tenants and re-assumed the gas account. I called in and updated them with my out of …
I would give it ZERO stars if it were possible. I send in my check on August 26th, and today they told me my payment is overdue. Of course, they are closed now and only open for emergencies. This situation has happens at least 3 times in …
Almost impossible to talk to someone if you need anything. I submitted a message online to have service disconnected and still continued to get billed. Only option is to sit on hold for hours and be tormented by recorded messages. I just want to disconnect service, and this is the only way.
Absolutely horrid dealing with this company! First I was given an account number with an extra dash in it causing me to not be able to pay my deposit to get gas turned on the date I needed it. Getting through to anyone is impossible. My …
We had a commercial gas leak this week and Chesapeake had a technician out here within 20 minutes! Mr. Elgesen was extremely professional and quickly had the problem identified. Traps plumbing had the valve fixed within an hour and Mr. …
This is the worst experience with customer service I’ve ever seen and that’s if you can get them on the phone even
Customer service is horrible. I called to ask one question and the first time they were supposed to call me back because of the hold time. When I pressed 1 that I was on the line, they hung up. Then there were 3 short hang up calls from …
Called their customer service line to start service. The wait time was over an hour, and I’m a 12 hr night shift employee, so I left my name and number for call back. 4 hours later they returned my call and set up my account, however they …
Turned our gas off when no one was home during a coastal storm and when they came to turn it back on they couldn’t turn it back on because no one was here. They can turn it off when no one is here but can’t turn it on when no one is here. …
They don’t care if you have autistic child and ADHD child. It hard enough, that we can’t afford to pay. We ask them to wait until Thursday. They refused.
THE HOLD TIME IS RIDICULOUS . WHEN THEY ANSWER THE LINE GETS DISCONNECTED. UGH
They are horrible! It is almost impossible to get through to someone. They tell you they will give you a call back and never do. I waited on hold for 1 hour just to be disconnected when someone answered. They are only available limited days …
I requested start of service for Friday, November 5, 2021 when my fiancé and I moved into our apartment. Mind you, I did this ONE week in advance. By the time we got there, there was no gas so I called them. I was told that they would send …
It is terribly disappointing that I can’t get through to this place. I just moved DE trying to set up service and for 3 days on hold for more than 2 hours each time and no one answers the phones. I’ve filled out the start new service …
Terrible customer service. Called and voicemail said 10 mins. 30 mins later still waiting. Errrr
The worst company to have to call! They never answer the phone. You’re waiting for over an hour just for someone to answer.
You can’t get through on the phone and they closed their walk-in entrance so you can’t speak to people face to face. Trying to move service under my name has been a living nightmare. If I had an alternate option I would leave the state so I never have to hear about this company.
We’ve just moved in and didn’t get a chance to call in for service. The gas was turned off while someone was at home, the cars were in the driveway on a Saturday while the office was closed. They didn’t even have the courtesy to knock on the door. Horrible! Everyone should switch to electric.
I called and decided to leave my call back number and 30 minutes later no callback. I decided to call back and 20 minutes later still on hold. WORST CUSTOMER SERVICE EVER!!!!
You can never get in touch with these people. Automated call only has 1 option. To make a payment. If you have any other concerns you can not get in touch with anyone! Their office been closed since Covid when everything else is open. Horrible! Horrible! Horrible!
In fairness I wanted to follow up my 1 star review concerning no answer on phone calls. A gentleman customer service rep did reach out to me later in the day to apologize for the bad experience and advised me they are working to hire more employees to better serve the customer. He did see my review so they are seen occasionally.
Disgusting service, their ratings really speak for themselves. Their customer service is based from home & absolutely useless & ghetto. They speak over you, are of no help and have poor attitudes. …
They do not answer when you call, the wait times are ridiculous and they do not call you back! I was locked out of my online account due to their error and no one answers when you call customer care!
Today, I have been calling this company ALL DAY to try and figure out some things regarding inspections for new construction. I have been calling, not as a homeowner, but for the business I work for. I cannot even explain to you how …
Updating my review, after a problem was highlighted, a senior representative reached out and did a great job resolving the issue. I am glad Chesapeake Utilities has team members working to resolve issues and ironing out customer experiences. I really appreciated that, and commend that management team.
Do everything you can to avoid this company.
The only way to contact them is via phone. When you call during any normal …
I’m a new Delaware home owner. On Monday 10/24, I called the Customer Service to start the gas service in my new home and have to wait over one hour. Finally I got somebody on the phone who got all my information and told me to wait for …