I’m standing in line with 17 other people and there is only one teller a whole bunch of other worker standing around telling jokes and laughing… This is the scene every time I go in here.
If you don’t want your money go to this bank other wise go to a different bank they will lose your money and not ever care here’s what you get a sorry and you have to pay it back lol be smart and go to to different bank good luck
THANKS !!!! I WAS LOOKING FOR A CREDIT UNION NEAR WORK 13 AND GROSEBECK THEY WERE SO CLOSE TO ME. I AM NOW AT CHASE BANK ON 13 AND GROSEBECK THEY ALL SO SUCK BAD . WELL ILL NAVER GO TO ARC YOUR COMENT JUST COST THEM A CUSTOMER AND THANK YOU SO MUCH
3 DAYS AND I HAVE NO ACCESS TO MY BALANCE, WHAT CHECKS HAVE CLEARED, I CAN’T TRANSFER FUNDS ALL BECAUSE THEY ARE TOO DARN CHEAP TO GET A REAL INTERNET CONNECTION INSTEAD OF USING UNSECURED DSL LINE (WHICH IS PROBABLY AGAINST THE LAW). AND …
had to wait an hour to talk to some one to open an account and then the lady was a really big b I t c h…. so we end up leaving and going some were else… I wound never go there again and I would never tell any one to go there ether…
It’s been good customer service everytime I have came to this location so far and I always try not to give a rating anywhere I haven’t been a few times to be sure I don’t make a judgement off one visit.
This bank is awful! Been cut off from my money every time I need it from atm. I’m tired of it and getting a new bank as of tomorrow!!! Would NOT recommend this bank!!!
Slowest drive tru known to man, at least a 20 minute to 1/2 hour wait every time even during non peak hours. They have 4 bays and never more than 2 open. 😠 …
Krista Macioce, very rude and unprofessional. She ran my credit for a card, I did not want, I clearly told her in english, NO THANKS!!! She had a bad attitude from the start!!! I will be calling the BBB!!!
Third time I’ve been here staff is very slow not able to access my card tell me to come into the branch but can never see anyone have been here for 1 hour. Good service over the phone though !
I have had nothing but issues with this institution. I can’t get a single straight answer about policy. Tellers talk about you behind their plexiglass. Very very disappointed with this place.
The telephone system is ALWAYS MESSED UP!!! Since I’ve opened ths account[2018], the phone system has been out at least 10 times… they need to get rid of their IT ppl and get new ones who can keep it up and running…
I try and have my bank slip all filled out before getting to the drive thru but why if im going to sit at the terminal 20 min before getting waited on…i was being curtious to others behind being ready to being waited on …something needs to change with the speediness in drive thru
I do have car loan with this CU because dealership forced me to use them…
So when I call to report my change of address I was waiting for almost half of hour, lady on the other side of the phone was rude and she could not make …
Lines are long and hours are really really bad compared to other credit unions. Can anyone recommend a better bank that has tellers that know how to speed things up and a bank that has better hours?
Miss Jasmine was so helpful and so kind when it came to helping me with my banking! I have banked with Christian financial for many years and I will never switch banks ask for Jasmine for any of your questions!
My credit was ran without my approval. What was verbally said to me and what was done was two different things. Very disappointed in this company which used to be a very reputable company has gone down hill in the last few years.
Me and my mother come here and this is probably the worst place on the planet. Literally every single time i walk into this building not one person in this bank knows what is going on or how todo their job. Not only me or my mom every time …
I have been with this credit union for 20 plus years. I find the service excellent! My questions are always answered. I have never had any problems with this credit union!
I love Brittany her customer service skills are impeccable she make being a CFCU an amazing experience she’s very helpful when applying for both of my car loans she went above and beyond to make the process smooth even prior to me applying for any loans she has been helpful and respectful with answering any question that I’ve had
This place is truly amazing. So much more than a bank, I actually feel like they truly care. They helped me build credit, secure my credit, and refinance my car. Jami-Lou and Jeanette were amazing!!!!
Based on my experience, they try to be helpful, they are polite, but policies and conveience do not meet the standards that other banks can and have. I do not recommend them if you convenient hours and would like your money readily available.
I am so disappointed on the way this establishment treats handicap. They are not accommodating or have sympathy for handicap. Just for my own statements to be faxed over to a Nursing Home I live in and without those statements my …
Called and asked for copies of checks that were deposited they told me no problem to come in last Saturday and they should be ready. Well went in last Saturday and nothing was ready and they had to take all my info again and said they would …
A family member and I both had issues getting any one to help with a loan. They didn’t ask me the proper questions and i had to call back . i was then put on hold and told system was down. This USE to be a great credit union now its all pre teens running it and people who hate their jobs.
Never in my life have I ever had a bank tell me I have to make an appointment to open up an account I was referred to a friend but I will never do business nor do I recommend anyone to do business with this bank or credit union
Christian Financial App is easy to navigate and has biometric login capabilities. Initially somewhat difficult to set up but functions very well after that.
This is the SECOND time in 2 months that i have had my debit card information compromised. they spent over $400 and i won’t get it back until everything clears and then i still have to wait 7-10 business days after that. they shut off my …
Atm machines are Dinosaurs, they are always always down. If you are an atm kind of person to do your banking I highly discourage you from opening accounts at this branch. I have been with this bank for 7 years and I would say a solid 50% of the time there is an issue with atm.
I think that they do not care about the public anymore you can not get a hold of them and they can not be bothered to.pick up the phone and call you back.
It’s 230pm, May 2nd. I’ve been here since 153pm. There are 4 ‘mgr’ people in their offices. 3 of them are seeing no one. Only Brittany is taking members. I just got called. Plan to wait if you want a mgr. Thanks …
First time I deposited a check into my account because I usually get direct deposit and the teller who had helped me was nice at first only greeting me. The rest went down hill after that until I had made a tiny mistake on filling out my …
Terrible!!!! This actually used to be a good/fast/nice location. Currently if you go use the drive thru you can barely see if the lane is open or not. Usually you spend 10-20 minutes in the drive thru. Waiting inside is so annoying. They …
It’s now been 4 weeks since I dropped off the requested documentation for a simple low-interest debt-shed loan with Erica, the alleged assistant manager at the Roseville office. After more than a dozen phone calls requesting mere …
App is constantly down, their website is ALWAYS having issues leaving me with absolutely no access to my accounts after hours. Customer service reps are extremely disrespectful and rude. Nothing, absolutely no paperwork gets done right the …
Our aunt passed away in march 2019 and my fiancee is on her account. She owed on her credit card through this bank only in her name. Now their going after her brother and fiancee to pay it. She worked for Wayne State University and …
Upon the Covid crisis, My wife and I became laid off and caring for our three children has us built with anxiety. This has been a hard ship and calulating for when my unemployment check to be deposited has been very frustrating. Which led …
I have had an account with them for at least 5 years. Sad to say, I will be withdrawing all of the money in my accounts, due to a bad experience with the bank manager Katie. She informed me that even though I had a substantial amount of …
I decided to purchase my car when the lease expired. Christian Financial had the absolute best rates. It wasn’t even close at least 1% lower than any other bank or credit union I could find including my normal banks for personal or …
I was extremely displeased with the Roseville location. In short, Im a member of another credit union, but i used the Roseville location atm this past Saturday. After receiving my money and making sure all the money was there, the machine …
I’ve been with Christian Financial for several years now. They always been helpful to all my banking needs. Just financed a car through them, first time experience. They made the whole process easy and seamless. Brittany at the Roseville branch was exceptionally helpful.
My wife introduced me to this Credit Union when we first started dating in 2003 and I have been a member since. Super friendly tellers, manager’s always there if you need advice. Just a great Credit Union wouldn’t think of go anywhere else.
This is the worst credit union ever. I was told I only needed $5.00 to open an account and keep it open. I have another account with my daughter. They have been surcharging my account $5.00 a month by taking it out of hers. Went there and …
Best bank I’ve ever encountered. I never write reviews, but this place truly cares. The best teller I’ve encounter is Anne from the chesterfield location and I go to the Sterling Heights and Roseville location occasionally. However, expect …
😡😡😡Yesterday, I went here to deposit my check at 6:37pm. I clearly gave the lady my savings account number. I specified I wanted my check to go to my savings account. She puts the money in my Credit card account(negative balance). My credit …
Always have a pleasant visit. Prompt, courteous and helpful! Best loan rates around. My ONLY issue with them is the policy on paying my loan down too quickly online. They don’t let you pay too far ahead, if you go to a branch, you can, no problem.
I loved this credit union growing up. They gave me my first loan to buy a car at 18. I rarely stopped into branches so the lines never bothered me much. I’ve moved to Arizona and changed to a local credit union for convenience. When I …
They steal your debit card from a partnered bank and refuse to give it back. Having your bank call to verify and ask it be released does’t work either.
Their teller was totally inconsiderate and showed no signs of caring or remorse. …
Worst bank I’ve ever had the displeasure of being involved with. I’ve been banking with them for at least 5 years and I can’t wait to get the most recent issue resolved so I can finally leave and go somewhere better. I’ve had consistent …
Okay so yes. The lines are long. The outside atm is seemingly always down. And the hours aren’t the most convenient for people who work full time. But I have always had amazing customer service here, especially when I had a problem. When …
They will charge you for over drafting even when you have money in your account and never over drafted in the first place. I had over 100$ in my checking account, made three purchases that were well under 100$ total and the credit union …
Joe was extremely helpful and kind in guiding us through the process of changing credit unions, securing an auto loan etc. We enjoyed working with him. He is very knowledgeable and efficient. He followed through and completed everything in a timely manner. (Just to clarify…it was Joe B at the Lakeside branch).
I recently opened accounts at CFCU. I was with another Credit Union across the state, and was tired of doing business online or over the phone with them. I had used CFCU as a shared branch and their friendly smiling faces were always …
I have been with CFCU for years and always bragged on how great they were. Our entire family has slowly switched over to CFCU. I am not sure what happened through the years, but it hasn’t been for the better of the credit union. I applied …
Been with them since High School (and they were SERF credit union). I got my first car loan here eons ago and just paid my last car loan off. They offer a lot of services including credit cards, personal loans, IRA accounts, numerous and …
I have been a member for 30 years. With this newest update I decided to try the check deposit feature because of the convenience. What a nightmare. If you work hard for your money and you need your money don’t waste your time. I deposited …
Absolutely terrible experience dealing with Christian Financial. I have been using my Banks Bill pay to make the payments since 2019. Suddenly starting the past 3 months there is a delay or problem with the same system which they quickly …
Don’t waste your time! I’ve had the worst year and a half of my life of banking with this bank. Overdrafted my account when I don’t even have overdraft which is ridiculous. Can’t help me when I got scammed out of 4K like what’s the point. …
Love coming here.
Nice
Very Professional staff😃 …
The wait is always insane.
Jennifer is awesome! 🙂
Always a problem with the ATM.
Very friendly. Sometimes lines are long.
Your hours during this pandemic are just lousy
Been here almost 8 years. Love it here
CUSTOMER SERVICE IS HORRIBLE. EADY IS THE WORST. RUDE OL BAG
Freaking unreal trying to get a hold of someone over the phone!!!! Good luck
This is the slowest credit union. Go to the 13 and Harper branch
Can’t access my account online anymore. Went in several times, no luck. Have to stop in now and get paperwork of account
Drive thru time unexceptable for for 2 cars in line waiting for teller
Have been going here since high school, the Roseville location is the best!
Love this credit union, they work really well with your kids too!!!!!!
The terrible smell from the smoking area is so strong it makes the atm very uncomfortable to use. Nasty!
This place sucks. They have at least three employees per customer, but I always have to wait in line while the retards hold up the line.
I absolutely love this Credit Union. Great staff always polite.
These hold times are crazy. I want motor city back
I’m standing in line with 17 other people and there is only one teller a whole bunch of other worker standing around telling jokes and laughing… This is the scene every time I go in here.
Amazing credit union. Really great customer service! Jeanette always helps with me everything I need!!
If you don’t want your money go to this bank other wise go to a different bank they will lose your money and not ever care here’s what you get a sorry and you have to pay it back lol be smart and go to to different bank good luck
THANKS !!!! I WAS LOOKING FOR A CREDIT UNION NEAR WORK 13 AND GROSEBECK THEY WERE SO CLOSE TO ME. I AM NOW AT CHASE BANK ON 13 AND GROSEBECK THEY ALL SO SUCK BAD . WELL ILL NAVER GO TO ARC YOUR COMENT JUST COST THEM A CUSTOMER AND THANK YOU SO MUCH
I recently made a auto purchase. Everyone I met was helpful
The drive up ATM is always out of order. Done wasting my time going here.
LOVE this credit union!!! My credit score is so good now & Janette was amazing to work with:)
Drive thru is the Slowest I have ever been to. Lines are Always super long and Hours are def.not customer friendly
My experience is always a great one. shout out to christiana she always makes my day when I come by.
I’ve been with them from the start, never a problem. Very good customer service. Professional every time I’ve had a question or service needed.
20 years of being a member and apparently it means zero. You dont like my review you can call me directly you have my number.
Great place! They helped me with a loan due to my brother’s untimely death then, a year later, approved another one to assist with my mom’s funeral.
3 DAYS AND I HAVE NO ACCESS TO MY BALANCE, WHAT CHECKS HAVE CLEARED, I CAN’T TRANSFER FUNDS ALL BECAUSE THEY ARE TOO DARN CHEAP TO GET A REAL INTERNET CONNECTION INSTEAD OF USING UNSECURED DSL LINE (WHICH IS PROBABLY AGAINST THE LAW). AND …
had to wait an hour to talk to some one to open an account and then the lady was a really big b I t c h…. so we end up leaving and going some were else… I wound never go there again and I would never tell any one to go there ether…
It’s been good customer service everytime I have came to this location so far and I always try not to give a rating anywhere I haven’t been a few times to be sure I don’t make a judgement off one visit.
This bank is awful! Been cut off from my money every time I need it from atm. I’m tired of it and getting a new bank as of tomorrow!!! Would NOT recommend this bank!!!
Told on the phone there were 5 notarys here. Came in to get a quick signature. Took 1 and 1/2 hours to be helped. 5 minutes to sign. Ugh
Slowest drive tru known to man, at least a 20 minute to 1/2 hour wait every time even during non peak hours. They have 4 bays and never more than 2 open. 😠 …
Holy moly….slow slow slow drive thru… Wow are you even open? Hire more tellers PLEASE!!!
Krista Macioce, very rude and unprofessional. She ran my credit for a card, I did not want, I clearly told her in english, NO THANKS!!! She had a bad attitude from the start!!! I will be calling the BBB!!!
Third time I’ve been here staff is very slow not able to access my card tell me to come into the branch but can never see anyone have been here for 1 hour. Good service over the phone though !
I have had nothing but issues with this institution. I can’t get a single straight answer about policy. Tellers talk about you behind their plexiglass. Very very disappointed with this place.
The telephone system is ALWAYS MESSED UP!!! Since I’ve opened ths account[2018], the phone system has been out at least 10 times… they need to get rid of their IT ppl and get new ones who can keep it up and running…
I try and have my bank slip all filled out before getting to the drive thru but why if im going to sit at the terminal 20 min before getting waited on…i was being curtious to others behind being ready to being waited on …something needs to change with the speediness in drive thru
I do have car loan with this CU because dealership forced me to use them…
So when I call to report my change of address I was waiting for almost half of hour, lady on the other side of the phone was rude and she could not make …
Lines are long and hours are really really bad compared to other credit unions. Can anyone recommend a better bank that has tellers that know how to speed things up and a bank that has better hours?
Miss Jasmine was so helpful and so kind when it came to helping me with my banking! I have banked with Christian financial for many years and I will never switch banks ask for Jasmine for any of your questions!
My credit was ran without my approval. What was verbally said to me and what was done was two different things. Very disappointed in this company which used to be a very reputable company has gone down hill in the last few years.
Me and my mother come here and this is probably the worst place on the planet. Literally every single time i walk into this building not one person in this bank knows what is going on or how todo their job. Not only me or my mom every time …
Best auto loan rates in the metro area with top notch customer service. I highly recommend CFCU!
I have been with this credit union for 20 plus years. I find the service excellent! My questions are always answered. I have never had any problems with this credit union!
I love Brittany her customer service skills are impeccable she make being a CFCU an amazing experience she’s very helpful when applying for both of my car loans she went above and beyond to make the process smooth even prior to me applying for any loans she has been helpful and respectful with answering any question that I’ve had
This place is truly amazing. So much more than a bank, I actually feel like they truly care. They helped me build credit, secure my credit, and refinance my car. Jami-Lou and Jeanette were amazing!!!!
Marissa was very pleasant to work with.. She helped us with our Banking needs..
Based on my experience, they try to be helpful, they are polite, but policies and conveience do not meet the standards that other banks can and have. I do not recommend them if you convenient hours and would like your money readily available.
I am so disappointed on the way this establishment treats handicap. They are not accommodating or have sympathy for handicap. Just for my own statements to be faxed over to a Nursing Home I live in and without those statements my …
Called and asked for copies of checks that were deposited they told me no problem to come in last Saturday and they should be ready. Well went in last Saturday and nothing was ready and they had to take all my info again and said they would …
A family member and I both had issues getting any one to help with a loan. They didn’t ask me the proper questions and i had to call back . i was then put on hold and told system was down. This USE to be a great credit union now its all pre teens running it and people who hate their jobs.
Great people to do business with.
Our car loan was through them and we got a better rate than the car co.
Never in my life have I ever had a bank tell me I have to make an appointment to open up an account I was referred to a friend but I will never do business nor do I recommend anyone to do business with this bank or credit union
Christian Financial App is easy to navigate and has biometric login capabilities. Initially somewhat difficult to set up but functions very well after that.
This is the SECOND time in 2 months that i have had my debit card information compromised. they spent over $400 and i won’t get it back until everything clears and then i still have to wait 7-10 business days after that. they shut off my …
Atm machines are Dinosaurs, they are always always down. If you are an atm kind of person to do your banking I highly discourage you from opening accounts at this branch. I have been with this bank for 7 years and I would say a solid 50% of the time there is an issue with atm.
I think that they do not care about the public anymore you can not get a hold of them and they can not be bothered to.pick up the phone and call you back.
It’s 230pm, May 2nd. I’ve been here since 153pm. There are 4 ‘mgr’ people in their offices. 3 of them are seeing no one. Only Brittany is taking members. I just got called. Plan to wait if you want a mgr. Thanks …
First time I deposited a check into my account because I usually get direct deposit and the teller who had helped me was nice at first only greeting me. The rest went down hill after that until I had made a tiny mistake on filling out my …
Terrible!!!! This actually used to be a good/fast/nice location. Currently if you go use the drive thru you can barely see if the lane is open or not. Usually you spend 10-20 minutes in the drive thru. Waiting inside is so annoying. They …
It’s now been 4 weeks since I dropped off the requested documentation for a simple low-interest debt-shed loan with Erica, the alleged assistant manager at the Roseville office. After more than a dozen phone calls requesting mere …
App is constantly down, their website is ALWAYS having issues leaving me with absolutely no access to my accounts after hours. Customer service reps are extremely disrespectful and rude. Nothing, absolutely no paperwork gets done right the …
Our aunt passed away in march 2019 and my fiancee is on her account. She owed on her credit card through this bank only in her name. Now their going after her brother and fiancee to pay it. She worked for Wayne State University and …
Upon the Covid crisis, My wife and I became laid off and caring for our three children has us built with anxiety. This has been a hard ship and calulating for when my unemployment check to be deposited has been very frustrating. Which led …
I have had an account with them for at least 5 years. Sad to say, I will be withdrawing all of the money in my accounts, due to a bad experience with the bank manager Katie. She informed me that even though I had a substantial amount of …
I decided to purchase my car when the lease expired. Christian Financial had the absolute best rates. It wasn’t even close at least 1% lower than any other bank or credit union I could find including my normal banks for personal or …
I was extremely displeased with the Roseville location. In short, Im a member of another credit union, but i used the Roseville location atm this past Saturday. After receiving my money and making sure all the money was there, the machine …
I’ve been with Christian Financial for several years now. They always been helpful to all my banking needs. Just financed a car through them, first time experience. They made the whole process easy and seamless. Brittany at the Roseville branch was exceptionally helpful.
My wife introduced me to this Credit Union when we first started dating in 2003 and I have been a member since. Super friendly tellers, manager’s always there if you need advice. Just a great Credit Union wouldn’t think of go anywhere else.
This is the worst credit union ever. I was told I only needed $5.00 to open an account and keep it open. I have another account with my daughter. They have been surcharging my account $5.00 a month by taking it out of hers. Went there and …
Best bank I’ve ever encountered. I never write reviews, but this place truly cares. The best teller I’ve encounter is Anne from the chesterfield location and I go to the Sterling Heights and Roseville location occasionally. However, expect …
😡😡😡Yesterday, I went here to deposit my check at 6:37pm. I clearly gave the lady my savings account number. I specified I wanted my check to go to my savings account. She puts the money in my Credit card account(negative balance). My credit …
Always have a pleasant visit. Prompt, courteous and helpful! Best loan rates around. My ONLY issue with them is the policy on paying my loan down too quickly online. They don’t let you pay too far ahead, if you go to a branch, you can, no problem.
I loved this credit union growing up. They gave me my first loan to buy a car at 18. I rarely stopped into branches so the lines never bothered me much. I’ve moved to Arizona and changed to a local credit union for convenience. When I …
They steal your debit card from a partnered bank and refuse to give it back. Having your bank call to verify and ask it be released does’t work either.
Their teller was totally inconsiderate and showed no signs of caring or remorse. …
Worst bank I’ve ever had the displeasure of being involved with. I’ve been banking with them for at least 5 years and I can’t wait to get the most recent issue resolved so I can finally leave and go somewhere better. I’ve had consistent …
Okay so yes. The lines are long. The outside atm is seemingly always down. And the hours aren’t the most convenient for people who work full time. But I have always had amazing customer service here, especially when I had a problem. When …
They will charge you for over drafting even when you have money in your account and never over drafted in the first place. I had over 100$ in my checking account, made three purchases that were well under 100$ total and the credit union …
Joe was extremely helpful and kind in guiding us through the process of changing credit unions, securing an auto loan etc. We enjoyed working with him. He is very knowledgeable and efficient. He followed through and completed everything in a timely manner. (Just to clarify…it was Joe B at the Lakeside branch).
I recently opened accounts at CFCU. I was with another Credit Union across the state, and was tired of doing business online or over the phone with them. I had used CFCU as a shared branch and their friendly smiling faces were always …
I have been with CFCU for years and always bragged on how great they were. Our entire family has slowly switched over to CFCU. I am not sure what happened through the years, but it hasn’t been for the better of the credit union. I applied …
Been with them since High School (and they were SERF credit union). I got my first car loan here eons ago and just paid my last car loan off. They offer a lot of services including credit cards, personal loans, IRA accounts, numerous and …
I have been a member for 30 years. With this newest update I decided to try the check deposit feature because of the convenience. What a nightmare. If you work hard for your money and you need your money don’t waste your time. I deposited …
Absolutely terrible experience dealing with Christian Financial. I have been using my Banks Bill pay to make the payments since 2019. Suddenly starting the past 3 months there is a delay or problem with the same system which they quickly …
Don’t waste your time! I’ve had the worst year and a half of my life of banking with this bank. Overdrafted my account when I don’t even have overdraft which is ridiculous. Can’t help me when I got scammed out of 4K like what’s the point. …