Chugach Electric Association is a nonprofit, cooperative electric utility company in Alaska that provides power for residents through retail, wholesale and economy energy sales.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5601 Electron Dr, Anchorage, AK 99518
The mobile app does not work. It is 2023, and customers should be able to pay using the app, and maybe one day set up Autopay… Please hire a developer to fix the mobile app.
Everything
Inconveniencing.
Trash
They are ok.
Great Service.
Terrible.
Terrible service! period!
Yeah, they suck.
Unreal.
Garbage customer service
Thiefs and useless humans
Extremely rude employees.
I find your website very difficult
They keep our lights on.
BAD service! BAD company! BAD EVERYTHING!!
Awful money hungry low life individuals.
Great service to our town
Chugach is HORRIBLE. From top to bottom
Impossible to get them to answer the phone!!
N N ? Mmmm? Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm? Mmmm?? Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmnmn?? Mmmmmm? M?? M n
How can a company this bad even exists?
Kim in customer service is awesome!
Wish I could rate lower. 5 days no power and no help from them.
I love monopolistic companies that make it difficult to pay
Terrible customer service
if i could give zero stars for customer service i would
WTF! Horrible service. Hate not being able to choose who have to give my money to.
Can’t reach them via web or phone to report an outage
Ex had the power shut off. No notice from CE.
Wish there was an alternative for power here in Anchorage.
Sending Disconnect Notice before the DUE DATE… Eskimos at work.
Your guys customer service is atrocious. Rude impatient, repeatedly transferred me to the wrong extension.
Very dishonest company. If I could I’ll give negative 5 star.
It’s pretty BS that they charge a fee to pay your bill online
Customer service on the phone is so terrible. I wish I could give 0 stars.
I called 4x and they keep ending the call. They’re very disrespectful and inconsistent with what they’re saying to their customers. I’m very disappointed!
omg do they suck it’s 8:30 and still the phone is on the answering machine is this a business that serves Anchorage or just itself. Always something with them!!!
Literally a monopoly and you have to pay a fee to make a payment. Wonder which higher up owns the payment company?
Fees Fees and more Fees. Get with the times. I want autopay, pay online, applepay or something besides the mailman. Pay online=fee, auto pay=fee. up sux
Insincere and abrasive customer service. Treated as a nuisance rather than a person, let alone a loyal customer.
Multiple outages in a year. Takes them too long to get it back on. Currently in an outage and it’s been 3 hours. Seriously?!
Sh*tty customer service. The tone of their voices and the responses they give. All with attitude. A bunch of rude m’fers.
They have by far the worst customer service. One lady was extremely unprofessional. I personal hate dealing with the company but I really don’t have any other choice.
This place has the worst customer service, especially when they have power outages, they do not respond in a timely manner and they never have an on-time response, been a customer for 40 years, had no choice but to use Chugach, for all you ML&P customers, if you think your getting a deal, your in for a rude awakening,.
Had some issues with another customer service representative but Mohammad helped us out and fixed the problem right away! Thank you!
Never had any problems. IDK why people are mad. Friendly on the phone and what not 🤷♂️ …
Yet another Alaskan monopoly. Residents deserve better. They’re even trying to buy ML&P! Time to get off the grid.
They employ some of the worst, rudest people I have ever met.
I just received polite, knowledgeable and rapid service. Even the hold time was less than two minutes
thanks for turning off my electricity without cause and reason even though i told u guys not to. and to waive the fee for reconnecting my service was so generous.
The payment portal is terrible, to call in to pay is just as bad. I’m going back to a paper bill.
Had an old account, called to get new service switched to my name …took 3 minutes… KC pleasant assistant , direct , professional and efficient.
Experienced the new website. Excellent. Great information provided to the customer and i am able to do everything i need without trying to contact the customer service phone line.
Try to report an outage and can’t even get through the automated system that won’t even allow me to talk to a person. Doesn’t recognize phone numbers or addresses at all. This company is the worst
For 2 days now have been on hold for hours at a time. Sent emails. No response. Terrible customer service. Joke of a company
WORST customer experience ever. We constantly have power outages and when we called to ask about our billing the lady helping us was completely rude.
this company is absolutely HORRIBLE i just moved into a new apartment and they made me pay the old tenants bill because I “Benefited” from the electricity. How do i benefit from something when i just moved in? the customer service is crappy and i do
The lady that is customer service has always been really helpful to me. When I had trouble paying on time she helped me get a extention
Enjoy getting overcharged for no reason?
Enjoy no explanations?
Enjoy horrible internet payment service? …
I am so bloody tired on the power going out at least 2X per year in the winter, it has been out since 2am and now it is 7am , tomorrow is Thanksgiving and I planned to start cooking this morning. Fix the darn grid or upgrade it !! This review should be negative 1 or below
Wanted to fix a problem with paying a bill online. The customer service Rep. Lady said she needed to call somebody took my number and hung up on me after talking to me like I was dumb. Basically just told me to F off. lol what a joke
Disgusting company. Monopoly over electricity in anchorage with horrid rude people working for them. You will never get the same answer twice so try again and again till you get a decent human being unlike the horrendously rude representatives in their office. I hope their company goes under and their plant burns down.
In my opinion, sloppy, irresponsible, and unethical, a monopoly that controls Anchorage home owners and renters. I have been a customer of this company for more than 20 years, and was treated terribly when I changed service. Hopefully the …
After a year of paying early and paying more than I owe, I’m barely late on my payment and receive two shutoff notices. What the heck guys?! Look at my account and show me some decency
Never had a problem. Always get taken care of. Ya if the power goes out they are trying to fix it… What do you think they are just sitting back laughing while you have no power. Get real people. Man I would hate for a big disaster to …
If I could it would be zero stars chugach has The worst customer service they don’t try to make it work with their customers due to COVID-19 they’re not supportive at all several times that I called it’s always rude all other companies …
their automated serivces is so stupidly slow and repetitive. takes me a fn half hour to make a simple payment. CUBRA is a terrible automated phone service, TERRIBLE. …
I’ve been a member/customer since 1983 and Chugach Electric is a shining example of how utilities should operate. They manage to keep the power on during the harshest of weather while keeping rates in check.
Horrible company and the worst customer service! They are tyrannical and don’t care at all about customer’s. I have medical equipment st home and had energy assistance however they turned off my electricity and the customer service …
Imagine paying on time, their system taking several days to process your online payment, and then them charging a late fee over their own processing time and then shutting off your electricity over that late fee. Hatred
They double billed me after assuring me I wouldn’t be double billed, now I have to call in and get a refund which I have been told I probably won’t get
Probably the worst utility on the planet. Phone system routes you all over then randomly hangs up, staff are less than helpful.
Power has gone out 4 times in as many weeks for 8+ hours each time. Average response time to fix an outage takes over 4 hours according their own updates. No explanation is ever given.
So a storm hits Anchorage and a large portion of the town is without power. Ok, you know, weather happens. …
I understand that a storm can knock out the electricity in major parts of a city especially like Anchorage which has a lot of trees. But today is the third day after the storm, and we are still without electricity. At this time of the year …
Lady who helped my daughter open a her own account for electric her name was Tina ? She was more then nice she was awesome she was kind and funny most of all she was great. Company is very lucky to have her as employee.
These bastards are extortionists. My mother tried restoring service to her house and these pukes refuse to do so based off of the claim she owes a bill from 39 years ago. First of all that is illegal. The statute of limitations to collect …
In person customer service is great.. calling on the phone heck no they are awful and I mean awful. Their over the phone robot sucks at even getting numbers correct to make a payment took me over 25 mins cause I had to re enter …
Great ChargePoint Charging Station for those with EV’s. Thanks for paving the way toward innovation and sustainable driving Chugach!
I was born here ive lived other places these prices are obscene, predatory, and oppressive I had to use 2 electric oil heaters for a month was charged $283.00 for that month who is profiting from our utilities.
The fact I am sitting here without power writing my second ever review about anything is quite something. I called to see why my power was out and spoke to Mary, rude, and majorly disrespectful are just some words to describe her …
Electricity rates are constantly rising with no other company’s to choose from. I have had solar panels for 3 years and they barely make a dent in my bill because the return on energy doesn’t go up like the rising cost of a kWh.
These guys leave a disconnection notice for servicing and says they have no responsibility if there’s no response within 48 hours. Tried calling, machine says that “due to unknown reasons, we cannot take your call at this time, please call …
Always had no problem paying my bill. This weird thing came in the mail and told me the amount to pay, and I paid it. If I couldnt I called and spoke to the rep. Thank you Chugach for the great service.
We are prompt payers on our bills. However, Chugach must have changed their process because twice in the last several months our check has crossed with a “shut-off notice.” We were horrified both times, as we were far from “delinquent” in …
Shame on you, Chugach Electric. I wake up to a freezing cold house, but thank goodness I’d charged my phone and was able to get online to check on outages. I used to deal with this in LA with SoCal Edison, so it’s not rocket science. Said …
Rude and shuts off power with out giving me time to pay or fair notice. When bill is only 80 bucks and they turn you off before next billing cycle in December merry Christmas monopoly of power in anchorage glad that merger is working out soon great
The utility is unable to act in a customer centered manner as the staffing of Linemen to customer rep is at a minimal number. We as rate payers don’t want to pay for linemen and others that drive up costs so the schedule usually has 2 …
Two thumbs up to the Chugach work crew out tonight in the frigid cold hanging these new transformers behind our houses. It’s just hours after the old one blew, and the power is back on an hour before they predicted. They looked like they were skilled at smoothly doing a good job even in these conditions, and we appreciate them.
I can;t say enough about the professionalism and courtesy of the CE people I dealt with today. We have a street light out on our property. Folks from Chugach, as well as the (underground) location service (TempTel) were all very helpful …
I had autopay for over a year than all of a sudden I got a pink slip in the mail and late fees. My CC was current and customer service wouldn’t and didn’t reverse it.
Charged me $155 for a small one bedroom and wouldn’t even reason with me or do anything to help me with the problem and the lady LAUGHED at me. What kind of business is this
These guys are terrible to deal with. I have an electrical box in my yard. They show up unannounced EVERY time they have an issue. No call or heads up. NOTHING. Fantastic since I have dogs and might not be home 24/7. Last 3 guys I talked to were extremely rude.
This new website sucks, it has so many problems and it often won’t load. We tried on my computer at home and my husband’s computer at his office and it’s down, again! Now that the website is updated you have to set up a new account (even if …
This company is absolutely useless ! Apparently by the other reviews I am not the only one who things so. Not only are they expensive but they are inept. We have had two outages within one week and a total of 5 in less than 18 months. …
I can never pay my bill online and how the hell can this company expect me to pay on time without a set notice when they don’t even have a set pay day date, which I asked for an auto magic pay date for my electric bill. Worst and most …
You folks need to re-do your automated system. Each time I try to pay a bill off business hours, I get so frustrated that I forget to pay after my 3rd try. It does not explain that the 2 different numbers divided by a hyphen is another …
My only issue is the service app. Please update the Chugach app. If I post a payment on Saturday it will only be processed on Monday when people get back to work. It’s inconvenient because several times I get charged with late fees because …
A review I saw summed it all up, “Everything about Chugach Electric is difficult”. My favorite is the “What’s my member number?” Oh it shows me the picture of where it is on my bill.. well thanks but then I don’t need you. I’m on my lunch …
Just got off the phone with Chugach Electric to set up a new account and update an old one. Erica was super helpful and professional. Not sure why there are so many bad reviews but I have always had good experiences with this company.
Horrible everything. This company is the worst…I called to notify of a late payment and gave a date and actually said I’d like to schedule a payment. The date comes, they don’t charge my card. that was a friday…monday I call and they …
They turned off my electric with no notice then added my grandmas debt to my account without my permission and when I asked them to remove my grandma from my account they said they won’t until her past due balance is paid If I knew of any other electrical company I would switch
Absolutely terrible social skills and customer service. A house that I was renting was hit by a thief that stole the meter off the house. I called chugach electric and explained what had happened. They insisted I was the person to blame …
Bill pay acct doesn’t work correctly. At least in my case. After having power shutoff I went to their office and found out I the acct I was paying belonged to somebody else. Had to go up several managers to have all the late fees etc …
Website works half the time antiquated, and don’t get me started on their app 👎👎👎 …
Another horrible Alaska monopoly utility! I was late on my bill (under $80) and went over to pay it. WHILE I WAS THERE WAITING AT THE CUSTOMER SERVICE THEY SHUT IT OFF!! I know because I had someone at the house on the phone. I am not …
Website and over the phone pay service is a joke! I tried going on the website to pay my bill as I always do and it keeps timing out. Of course this happens when they are closed for Black Friday. I then tried to use the over the phone pay …
Easy setup of online payment account and the Docusign was super straight forward for my membership application. I am so happy to have Auto Pay, because my previous utility was a train wreck fo online bill payment. Nice job to your IT folks!
The worst customer service and by far the worst utility in Anchorage. Forced to use them because of no alternative. Makes sense why they could still be in business and have such a low rating. They do not care. I would rather pay a hamster to run on a wheel for power then to use these guys.
I have been a customer for 4 years and I’m happy with the service. I read a lot of complaints about this place being a monopoly and how rude staff are and I’m very surprised. I’ve never experienced this rude behavior. I’m sure there are …
I usually don’t have a problem dealing with them, but dang dealing with a rep named Heidi who was telling me to pay 6 then 4 hundred something then hanging up on me twice and CS reps that enters wrong notes that are not thorough just sucks. …
Every payment for the last three years has been ahead schedule. Move to a new house and they claim they are unable to match my name with the account number. So we receive a delinquent notice. They sure had no problem cashing the check. …
Called in to change my auto payment method. Lady on the phone treated me like I was her child. Repeating herself on questions I wasn’t even asking. Must have been a bad day for her but I’m realizing now that ML&P are merging so this is a …
When i first called to establish service for my new residencce, they were closed on 12/22 to observe Christmas Eve. I called a few days later and was put on a long hold from which I was disconnected. I called back and was told that my …
Allie was so helpful to get my account set up on my new apartment! I was on the phone less than 10 minutes. Thank you!
Calling into Chugach Electric to report a power outage 10 minutes after it happens. Chugach CS rep was very helpful and courteous and Chugach already had an alert and was dispatching a team to fix it. That is great and glad to hear they are …
In a nutshell, this company is shady and outdated – a typical issue when there’s no competition.
I’ve been using Chugach electric for 3 years now since moving to Anchorage. …
I like the over the phone payment system, except you have to wait for that lady to go through all the same stuff EVERYTIME… It was an easy process to start service & I didn’t have to go see anyone in person, which was nice… I had a bit …
Outdated and annoying payment policies. Charging for online payments? Online payments are how the world is doing business. Expecting people to send voided checks to set up online payments? I haven’t had checks for about 15 years. I …
You miss a payment, and you need to come in to the physical address to pay your bill, and you are only open from 8-5 Mon-Fri. I hate to be “that person” but this is one of the most classist things I have seen. Do you really think that …
Such a GREAT company! They always communicate with you. Especially when you had 2 returns due to financial issues (check fraud, check your mailboxes. Welcome to Anchorage.) So you have an account set up to make payments but not knowing you …
Called today to change names on an electric bill. I spoke with Joy she was very helpful and offered additional resources, unprompted that will really help me in the future! It was a quick and easy call as well no long wait on hold.
Sold my place, paid the final bill, they called me a month and a half later asking to pay it. I provided receipt and the guy said it looked fake. They sent me to collections, had to get a lawyer and it was resolved. Ended up costing them a bit extra to pay my fees. But all in all could have been avoided.
I was wondering, why so many 1 star reviews, well now I know why. It’s unbelievable! Website hardly loads if at all. So many more transgressions, I don’t have time to mention. Would be nice if we had more than one option to choose from. What a pity!
Horrible!!
Asked for information, which I wasn’t very nice due to lack of desire to be of any help. We will call it BS! Not an answer. Not sure this info was meant to get …
I was impacted by Covid and filled out their financial hardship form in the end of 2020. I went in their office in person with my family and was explained how the form works and filled it up and signed it. I was also able to pay my account …
We had our electricity switched over to the landlord’s name without us knowing due to an error done by the billing department. We paid every month with large sums of money, and we got hit with a huge bill to make up for their mistake. They …
So, I seriously dreaded ML&P selling to Chugach because of the bad reviews. And while their website is a bit clunky, too much going on, it was easy to navigate and set everything up. …
Relative to three other electrical utilities with which I have service, Chugach provides the most consistent and uninterrupted service. Considering the operating environment, that is saying a lot.
Called trying to open an account with my new apartment. Said I have to go online and they can’t do it over the phone. …
Called the outage line due to power not being transferred properly and prematurely shut off right at 5pm and was told by the person that answered, “Did you pay your bill? I’m not customer service, I can’t do anything for you.” A) I don’t …
Payments have to be done online in their website manually. Auto pay doesn’t work. They’ll send delinquent notices if you do. Charging $35 each time. I forgot they do that and paid for that price again today.
Turn my power off without billing me or a notice. Sad part is they the only electric company in Anchorage
Had work done at our house that Chugach was apart of. The other electrical company told us Chugach would contact us in the spring to dig and replace some lines in our yard. The only reason I knew they were even at my house was the power …
Chufach is greedy and they never do their job, unless it concerns MONEY!¡! AND, THE POWER IS OUT, AGAIN!
First,I miss municipal light and power. Second, utilities are expensive. Third, they want me to come to their office to fill out a form so they could talk to me about my Mother’s account. Otherwise, they won’t. My Mother wears a pacemaker, and chugach Electric cut her electricity off. It is back on now.
I have had issues since day one with this company. Their website does not work as intended and the history isn’t accurate. This has caused hundreds of dollars in bills with 0 compensation from chugach. They are the only utilities company …
They have my names spelled wrong in their system… they have failed to correct it each time I called. I set up auto pay and it was declined because of the misspelling. Twice now they have charged me a return check fee for their own incompetence. It shouldn’t be this difficult to pay a utility bill. Get it together.
I have never had to go through so many hoops just to get an automatic payment. No where else do you have to fight tooth and nail just to give money.
The app is horrible I even quit trying to get my membership account on the app with no help from the company the app has been broken far to long an there seems to be no rush to fix it by the company, so now I just do my best to find the pain now on line.
If I had a a choice of service this company would not be who I would go with. We have more than or house and we have no billing problems besides the one out house is under. I can’t pay it automatic because it’s under my wife’s name. They …
The worst customer service that I have ever encountered. Don’t ever call this company if you have a problem and are looking for solutions. Joy will only repeat the problem back to you and then ask you why you are calling.
My power was shut off with no warning. No bill telling me I’m over due. No phone call. Nothing. Then they want to charge 40 dollars to turn it back on. What a joke of a business.
Extra star for providing our power…even though it all too often goes out. Work had to be done on a transformer pad just out back within view of our condo. First in 2019, and while in the process, 3 tall trees were killed. The trees still …
App for bill pay has never properly worked. I either have to call in to make payment mess with the app for an hour for it to finally work. You should have purchased the ml&p app when you purchased their customers.
Called on Monday to disconnect service, apparently got someone who was training and they didn’t click buttons correctly, called the next day and finally got someone halfway competent, however due to the holiday this will take 5 days. I laughed so hard.
Most awful company in town, In one winter, they shut off electricity to one of my tenants for un-pay electricity bill about $450( a military family), so all the water pipes went into frozen, when January came, the frozen pipe thawed, and …
I don’t even know where to begin. Can’t pay over the phone-must use ARCHAIC phone system and push one million buttons and it still doesn’t work. Can’t set payments on auto pay without using their ARCHAIC website that freezes up about 75% of …
Had auto pay for over 4 hrs. Updated credit card information and AUTOPAY is on – so I figure it’s done. Today, I get a delinquent notice. Go online and check account and sure enough,correct credit card and is scheduled to pay on 4 Sept. …
When I saw two stars for this company in google reviews, I initially assumed it to be because of the lack of utility options in this area. I was wrong. Customer service is really terrible at Chugach Electric. I moved out of a rental in …