Ciardelli Fuel Company

Ciardelli Fuel Company Inc.

Ciardelli Fuel Company – family owned & operated, full-service propane & heating oil delivery See more

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Ciardelli Fuel Company Reviews ( 147 )

  1. These guys know what they’re doing, but they’re extremely expensive on parts. I’d almost say they take advantage. $40 for a 6” elbow?

  2. Exceptional customer service! Above and beyond. They are extremely reliable, which to me is the most important — especially in the cold winter months. Thank you Ciardelli!

  3. Friendly, timely, understanding, responsive, quality work and reasonable prices. A local family company. All-around great company to work with. Highly recommend!

  4. He was on time, let us know what he was doing, did extensive work and was done when he said at the beginning. Everything works and left the work site clean. Thanks for a great job!

  5. We have been with them since moving into our home in 1981. I will admit we have shopped around a bit when prices were high, but found no reason to switch! We highly recommend you!

  6. I have dealt with these people on a business level and the boys are quite prejudice. They refer to African American people americans In a deplorable sense. The oldest said in a smug way that he is privileged and will never have any …

  7. Gideon N. was the gentleman who helped us change over our tanks, was very polite and explained everything they did that day. Very impressed with the service and results so far!

  8. The receptionist Heidi was extremely rude. Every little thing I asked resulted in an exasperated sigh from her. She was short tempered and her customer service was horrendous.

  9. Went to call and talk about their plans, which on the website say are available till the 31st of October, and was told they don’t do that. I explained what it says on the website, and it has been like that for months and they said, that …

  10. Carrie Sevene and her team at Ciardelli Fuel have been very helpful with ANY needs or questions my wife and i may have!! This fuel company is an A++ if your looking for a change or just looking to start up..this is the team for you!

  11. Jason was awesome! So helpful, and really took the time to go over the ins and outs of our thermostat. I really appreciated all the time he took with me to make sure I knew how everything worked before he left. Thanks Jason!

  12. Knowledgeable technician who helped a new owner become much more familiar with my heating and cooling systems. He provided some practical recommendations for regular maintenance.

  13. John was very knowledgable. My appt was for an inspection. He explained all my equipment and went over safety issues as I had never used propane before. Very pleased with the appt.

  14. I was with Chabott Oil since moving to Keene in 1986 and loved how responsive and helpful Tom and Ted Chabott were. Ciardelli is continuing with that kind of service since Tom and Ted retired! I trust them and know I can rely on them.

  15. These guys are great! They really helped us in a pinch. With this last snow storm they couldn’t get a truck up our hill, SO THEY WALKED with two 5gal jugs just so we could have heat for the night. Phenomenal.

  16. Jason completed the annual service for our furnace and was extremely helpful. Took time to explain what he was doing and made sure all of our questions were answered. Thank you again for the great customer service!

  17. Great Company, Great Service. We have the them service our furnace every year. John Pedro is a great technician and we can’t say enough about great work and professionalism.

  18. Chris G. was absolutely amazing with our dryer install and he even went above any beyond by taking a peak at our furnaces and provided me with information on how to switch our home over to Ciardelli for all of our propane and heating / HVAC needs!

  19. Mike P. Is a very thorough, professional and knowledgeable technician. He did an outstanding job on our HVAC/heating system. I trust the company and the employees. Thank you so much.

  20. This is the worst fuel company I have ever used. Their prices are very high. They are extremely rude. I had an agreement with the owner of the company and he completely reneged on the agreement saying he didn’t have to be held to his own …

  21. We’ve been doing business with Ciarelli for years. They have streamlined processes, are responsive to our needs, and great customer service. I’d highly recommend this company!

  22. So glad Ciardelli comes to Peterborough! How refreshing to do business with a top notch establishment. Mike & Mike – I appreciate you taking the time to explain LP safety, testing lines and hooking me up! Lauren, Matt, Andrew – you all …

  23. Had a problem with my burner on a Saturday evening. The on call tech repair guy called me right back, then found his way to my house in a rural section of Francestown and was there in less than an hour. He fixed what he could and made …

  24. They talked me out of installing Central AC explaining that they could do it but that with our mechanicals we would not be pleased with the results. We decided to give them our furnace service and oil business because of their integrity. They always answer the phone are always on time. Highly recommend.

  25. After 2 hours of another technician trying to fix our AC, Bill fixed it within 30 minutes. I guess he knew our system better than Josh. another appointment had to be set up to clean the condenser since it was forgotten the first time around.

  26. Jason, and all service personal that have provided fuel and furnace assistance to Chris and me have been so very kind and knowledgeable. We highly recommend Ciardelli to others in the greater Milford area.
    Sincerely, Neil & Chris Falcone

  27. Ciardelli has exceeded our expectations for propane delivery, service, and repair. They are responsive, reliable, professional. Their rates are always fair and their billing is honest and straightforward.

  28. Ciardelli Fule is not the company they make themselves out to be. The departures are extremely unorganized and often feed the dilivery driver’s miss information making scheduled delivery take longer or not at all without a reminder. They on …

  29. Ciardelli Company and their employee’s have always been very professional and knowledgeable. Most recently experience with Mike who installed our new Rinnai system and inspected all our propane systems ie log fireplace, stove and grill. …

  30. Jason B was here today and did a nice job repairing our furnace. He was pleasant, professional and very efficient. I would recommend him to anyone in need of furnace work! Thank you Ciardelli Fuel!

  31. Ciardelli recently installed a new furnace in our home. They did a great job and we are very happy with the service we are provided. I highly recommend this company for any of your home energy needs.

  32. We had to have immediate service call due to an exterior, pressure leak failure. The service was superior and Paul was very friendly, knowledgeable and prompt. I can’t thank them enough for the help and calming my nerves during my Thanksgiving preparations. Great company!

  33. Ciardelli just re-did my entire HVAC system. I priced out three other companies and they were very competitive and kept things simple which I appreciated. I never felt I was pressured or being “sold”. Chirs G. headed up the work and did a fantastic job!

  34. We use to go through another company but switched when we called on the second for them to come fill our tank and they told us it wouldn’t be at least till the fifteenth. Called Ciardelli they guaranteed delivery by the end of the week! …

  35. I always get great service from Ciardelli. During the winter we ran out of oil and they made a delivery the same day I called. Their team members are always knowledgeable and polite. They are always willing to work with you.

  36. Eric is always friendly and professional when he comes. He was here initially to tune our furnace but spotted a leak in a water line and pointed it out to me. But he had heard I was having a plumber come for something else and suggested we …

  37. Very professional and concerned about the customer. We had switched from Amerigas due to such poor service and can’t be happier. Highly recommend to anyone who wants quality service. Bill M. was great …

  38. We recently purchased a home in Swanzey NH and would like to share with everyone our experience with Chabott, Ciardelli Oil Co. based out of the Keene office. We had asked the sellers to have the heating system cleaned which included an …

  39. Everyone at Ciardelli Fuel that I have interacted with whether on the phone or in person has been more than courteous and professional. The Site Consultant and the Technician were very courteous, punctual and professional. I highly recommend Ciardelli Fuel.

  40. Was supposed to have my account setup and was told I’d have a delivery this week, but it didn’t happen. Left a message With the answering service and got a prompt callback. Was never apologized to, instead they said people make mistakes. …

  41. Bill was extremely professional, courteous and helpful during his inspection of our gas appliances and fittings. He pointed out items that were new to my husband and I. We are very pleased to have Ciardelli Fuel Company, Inc. and Bill to work with in the future.

  42. My husband and I had a very pleasant experience dealing with Carrie Sevene when we switched propane companies. She made the process easy and pain free! She has also been super reliable and quick to respond when we have had questions about …

  43. My experience with Ciradelli Fuel Company has been wonderful from the start. I called to switch propane to them. I am saving .80 cents a gallon!! They have been friendly and professional! Next I wanted a Mitsubishi air conditioner …

  44. Thank you for truly caring about your customers (especially during these hard New Hampshire winters). We have been using them since we moved to town and last night, I was shown why they truly are the best for heating oil around. Thank you!!!!!!!!!!!!!!!

  45. From the first phone call when we were looking for prices to the tank installation and fill up this company has been so easy to deal with! They are incredibly organized and prompt and I highly recommend them to anyone looking!

  46. We switch to Ciardelli Fuel from Irving and couldn’t be any happier. Our whole neighborhood is switching over now. The delivery guy is always so friendly and the customer service is perfect. Strongly recommend Ciardelli over any other company.

  47. Chris G. and Mike P. recently installed a new oil burner and hot water heater in our home. We are extremely pleased with their workmanship. From all appearances the work appears professional. Everything appears clean, level, and well …

  48. More expensive than the rest and we were ok with that because we didn’t mind supporting a good business. We called them for a service to come check our heating system the staff said its a $99 fee to have a technician come out and then if …

  49. Kevin came out to a house we had just purchased to set us up for a propane account. He ran the leak test and verified that everything was in good shape. Since we had little experience with propane and central heating (our previous home was …

  50. I recently moved into a new home and switched over my propane service to Ciardelli. I initially requested information on their website late at night, and to my surprise Matt replied in detail- at 1030 on a Saturday night. I tend to ask a …

  51. Fantastic! My husband was not available so Jason took the time to make sure I understood all i needed to know about our furnace filter, how to change it, how often, and what rating filters to buy. He was courteous and informative. I have comlete confidence in him and am glad he will be servicing us.

  52. We’re in the processing of changing our propane provider to Ciardelli Fuel. Carrie was most helpful when arriving to do the site review, explaining how it would all work when the tanks are changed from one company to the next. Once our …

  53. Excellent service. Jason did a great job performing annual maintenance on our AC system. He explained everything he did and pointed out any aspects of the system to keep an eye on in the future. Knowledgeable, professional, thorough and fast. Would definitely recommend! Thanks for the great service!

  54. Great service, great company, great people. We’ve been approached by neighbors to switch to another company to save a few cents on fuel but Chardelli has always provided reliable and superior service and price match that I’d not switch. I like that knowing that if there is a problem with our heating or cooling systems they are there.

  55. Had some issues with Ciardelli, not showing up when they said they would (twice in a row), and their driver wasn’t wearing a mask. I spoke with the manager and he was apologetic. As far as price goes, they wanted to charge me 30 cents more …

  56. Based on the recommendation from a friend I recently contracted with Ciardelli Fuel to convert from oil to a propane heating system. Everyone I dealt with at the company was top shelf professional and courteous. From my initial contact to …

  57. The service team at Ciardelli are always very professional and take the time to explain the status of our systems and any recommendations for improved performance. Buying oil and propane is easy, it’s the service provided by Ciardelli that keeps us as a very satisfied long term customer.

  58. I have used Ciardelli for years, they have always been excellent, and now, I officially love Ciardelli Fuel Co Inc. I came home to a 3 foot tall snow bank of VERY heavy ice/snow blocking the driveway due to the town plows widening the …

  59. I first chose Ciardelli Fuel because they were the only ones who answered the phone with a live human person and not an automated voice telling me to push multiple buttons. This was 14 years ago and I have been with them ever since. They …

  60. I HIGHLY recommend Ciardelli Fuel! After having an extremely high bill for the 2013 winter with our old company, we decided we wanted to switch and also bury our propane tank. We found Ciardelli from an ad in the Welcome Wagon, and based on …

  61. I had a complimentary safety inspection of my propane system today and as usual, Ciardelli Fuel was Fantastic. Jason B came to do the inspection and he was Great. Polite, professional and very knowledgable. He inspected the system inside …

  62. Chris did a great job of explaining the importance of routine maintenance to me. He was friendly and efficient. He cleaned the furnace and checked the water tank for sludge. We have received nothing but the best service from Ciardelli Fuel Co. and would highly recommend them and Chris G. to others.

  63. During a recent delivery there was a bit of damage done to my driveway by the Ciardelli truck. When I called to explain what had happened, Ross immediately sent a representative out to see what I was talking about and then arranged for Tim …

  64. I have been dealing with the crew at Ciardelli for over 20 years and have always had the best experience. They are professional, knowledgeable and accommodating with every service they provide. Wonderful family run business that sets the bar high and always meets it.

  65. Impressive first experience! I have been using another provider for over 10 years and settling for the poor attitude of the customer service I was receiving. I called Ciardelli based on all of the 5-star reviews I saw here, and I …

  66. Our house had a Ciardelli tank when we moved in, so we contacted them for our propane. They never offered us a new customer rate (though apparently they should have), and the original woman I spoke with said they didn’t price match (which …

  67. Every time when I called Ciadelli Fuel Company, everyone greeted their customer so warmly and friendly.
    I was so happy to find out that they provide furnace, water heater and air …

  68. Just had a 45 gallon water tank installed. The service team did an excellent job, very informative along the way and left everything as neat and clean as it was when they walked in the door.Sales guy even stopped by to check in on their progress. Really appreciate the professionalism. Ciardelli is fair in their pricing as well.

  69. If you are looking for a first class company, choose Ciardelli Fuel . I have been with them for 20 years and will stay with them for another 20. They are fair, respond quickly when there is an issue, always find the problem and solve it …

  70. We moved to Merrimack this fall and ran out of oil at 4am this morning due to a faulty fuel tank gauge. Ciardelli Fuel filled our tank and restarted our furnace. We were warm and cozy well before 10am. Excellent service, friendly and above …

  71. Ciardelli Fuel is more than just a delivery company. It’s family run, and they have excellent, personable technicians. Jason, who recently serviced my furnace and AC, was very knowledgeable , and even came early! When you call Ciardelli …

  72. Just got a new Thermo Pride furnace installed by Ciardelli. The experience was better than we could have expected. They have these 2 brothers who in about 3 hours where done and leaving the basement area cleaner than when they started. …

  73. Wonderful company. The yearly furnace maintenance is perhaps a little more expensive than other companies but the service and value in the relationship is unparalleled. The service technicians are kind and thoughtful. …

  74. Horrible company.. came to do a repair I was quoted a price by technician he finished and left and they sent me a bill for almost double the amount.. oil delivery is ok but stay away from their repair services.

  75. I have had 2-other oil suppliers in our 20-years living in Amherst, NH. When I had requested a cleaning from my prior supplier, I was advised that the earliest that they could schedule me was more than 3-months out. I then called Ciadelli …

  76. Customer service is friendly, helpful and easy to work with. Techs are knowledgeable and caring. Auto refill with them was easy to setup and works like a charm. They have a better idea of when we need a refill than even I do! The customer …

  77. Their customer service is fantastic. We had a Sunday emergency with our furnace and not only did they answer the phone right away but they had their tech Al here in 30 minutes. Al was not only professional, he was personable and had our furnace back up and running in no time!

  78. We are new to town. We called Ciardelli to set up our account and schedule delivery. When I called they were so nice, congratulated us on our new home and welcomed us to town. They explained things clearly and set up an appointment for …

  79. I get my oil here and have always been very happy with quick service and the discounts for paying in full. We have had an urgent issue with the propane elsewhere, and I sent an online request to Ciardelli about having them set us up with …

  80. Excellent propane furnace tuneup done today by Jason B. from Ciardelli Fuel Company. He took the time to explain the system, disassembled it in front of me it and showed me the parts that needed replacing. He was very patient and polite. I …

  81. We just switched to Ciardelli Fuel and I am so happy we did. My only regret is not switching sooner!! When we bought our house in 2018 we just stayed with Amerigas because it was easy at the time. Well, as years went on we had nothing but …

  82. Great Customer Service.
    I had a gas fireplace installed and was completely new to propane. Everyone I have dealt with at Ciardelli have been patient and very helpful with me in trying …

  83. We have had this awesome fuel company for many years. We just had the service company come out give us excellent service. They had excellent customer service skills, and desired to work with us. They show sensitivity towards the costs and …

  84. Look anywhere else for fuel!!! This family owned business decides when they deliver. I am trying to keep our monthly bills down and they refuse to deliver every 3-4 weeks. They won’t deliver until the tank is running on fumes and I get a …

  85. Won’t be calling them for oil or service ever again. Called because we ran low on oil before the delivery and now our burner won’t fire. I was told because we “hadn’t ordered since November 2021” we weren’t a “current customer” so they …

  86. We have been with Ciardelli many many years. We have recently sold our home and wanted to thank you for the years of excellent service. During difficult times you stood by us. Your product as well as your hearts have kept our home warm …

  87. I couldn’t ask for better service from a company! I contacted them as a new customer with an empty tank on the coldest day of the year and they were able to help me out and fill my tank the same day! My previous company couldn’t fill my …

  88. They have spent hours at our home and have replaced an expensive part yet we still have the same problem. The part that really bothers us the most is when asked if the zone is off and/ or fixed, they verify yes, even though there’s proof that it was never tested.

  89. Over 30 years ago we had another oil supplier with auto deliveries. On a bitter cold mid-winter Sunday we ran out of oil. Our 92 year old mom was with us. We needed fuel right away! Our regular supplier wouldn’t come out. I called …

  90. I am very impressed with the knowledge, honesty and professionalism of the Ciardelli reps who recently diagnosed and replaced our faulty furnace. I had been unaware that my furnace was leaking dangerous fumes; fortunately Ciardelli spotted …

  91. So happy I made the switch to Ciardelli Fuel. From day one the service has been outstanding. They came out to inspect my system before their first delivery and found an issue that wasn’t up to code. They fixed it and it’s nice to have …

  92. I own the stone company across the street at their new Henniker location. I am thrilled to have them as a neighbor. Nice people AND they run an amazingly clean & organized operation. Keep up the good work! 🤣 …

  93. We called the answering service after midnight and talked to someone in less than 30 minutes and while my in-laws are oil customers they needed propane for their generator, which was delivered the next day! This all happened right after …

  94. Done. This was the last straw for us. After reading other reviews and talking with other customers, it’s very clear to me now that they are very good at scheduling to come look at what needs to be done and then drop the ball leaving one …

  95. When I owned a home in Rindge Ciardelli was my propane fuel supplier. I never had a problem with the service. In fact, Matt Ciardelli personally helped set up my customer account. It was a pleasure doing business with this family owned Company. I highly recommend them!

  96. Fuel delivery is superbly reliable and well priced. Their customer service and on-site equipment services are extraordinary. They are responsive, have great expertise, and are very professional. I wish all the companies I work with as a …

  97. Like others we’ve read, we are new customer’s to Ciardelli Fuel Company. This company is fantastic! From the person answering the phone to the technicians working with you in the field. Today we had the pleasure of working with an …

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