Welcome to altafiber your hometown provider for Internet, TV, Home Phone, Energy and more. Connecting what matters. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
221 E 4th St, Cincinnati, OH 45202
Spectrum cost keep going up all the time it went up another $29 00 this month cinn bell will be saving me over $100.00 a month. Also my internet with Spetrum was going down at least 2 or 3 times a month. I have the high speed internet but at times it would be moving so slow I would just give up on it for a few hours.
I had new service installed today after having TW for 10 years. I’m saving $70 a month & getting more services. Justin did an awesome job on the installation!
The service itself is generally good, but they have never once honored the price they quoted me when I signed up. (I know taxes and fees are additional. I’m not talking about that.) …
William Scott Powell was very professional and kind. After two previous technicians and then still having the same issues, Cincinnati Bell finally got it right by sending Mr. Powell. Mr. Powell knew exactly what he was doing. Thank you Mr. Powell and Cincinnati Bell!!
Small businesses should switch to Spectrum. Cincinnati Bell has old school contracts and no flexibility in working with small businesses. They make it so difficult to switch to Spectrum (for much better rates) that you want to just give up. Then they charge you for leaving your contract early. Not a customer focused company!
Awesome Tech’s on-site and customer service reps when calling in
My salesperson (Ty) was on point for all my needs!.. He went out of his way to try to get me the best deal possible. He was very polite and made me feel he really cared about my needs!
Lightining struck house, blew all routers, they came out next day which was Sunday, very responsive and professional.
Installer was very good at explaining the installation, also professional and courteous.
We are new to the area and got a lot of recommendations to use Cincinnati Bell so we made sure that it was available at our new home and signed up. When we were attempting to complete our self installation it seemed we were missing things …
We were with Dish for over 35 years and so glad we switched!!
Tyler Paolello did a great job from start to finish. The explanation of the work to be done and how to set up and operate the new equipment was excellant. Very professional.
Everything about working with Cincinnati Bell was easy and professional. From the first call with the sales representative, to the installation, to the follow up calls and emails received. I appreciate the care of this team to make sure my …
I’m very happy with the service,I just only got the internet box,but I love it high speeds & I’m able to connect to anything & I’m watching Netflix & everything you can think of Under the Sun hands down 24/7 on my Smart devices.. & I’m only paying like $62 a month
Kept feeling like I was being swindled. You know, being told one thing and then being charged on the back end for something else. They say its x amount but then you get in to purchase, all of a sudden you need to pay extra for this or this …
Cincinnati Bell
Michael was our installer today. When he called before he came to the house the …
Called fir help early Sun. Afternoon. Help could not come till Mon. Dinner time. No phone,tv,computer service during that time.
My technician went above and beyond to satisfy my Wifi problem. He worked very hard. Did not stop until it was fixed.
I was impressed with
the technician and his knowledge. It was a pleasant experience.
So far, so good. Have one complaint. They set me up with Google wifi. Which they can’t seem to give good technical support for because it’s not their device. They wanted to sell me technical support for $14.95 a month. Really?! Spectrum …
Finally was able to get Cincinnati Bell Fioptics internet and TV installed! Our Technician, Eric, was very nice and professional. He not only answered our questions but made sure we understood what he was explaining. Looking forward to the future Fioptics streaming app!
I was very satisfied, the field technician was professional and informative.
I had Cincinnati Bell for years .It has been a great experience having the service. I will never go to another service provider. I am totally happy with the picture quality. I love the information I receive.Thank you Cincinnati Bell.
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After dealing with the legalism and lack of customer service from Spectrum, i had a very pleasant time with Cincinnati Bell.
Came to install everything within 2 days tech was amazing and went above and beyond to complete everything even though i was working from and in his way he was soooo amazing even provided a new electric strip cause mine was acting funny and even showed me how to use the app for the wifi box
My Tech was on time and friendly, he also made small talk while he done his job and explained everything to me on what to do and what NOT to do by hooking my internet up to my TV! Now let’s just see if The actual Company keeps their end of the deal on my monthly Price
I received outstanding customer support from Caitlin! They replied quickly and professionally and updated our modem with no hassle on my end. They gave helpful advice on upgrading to a higher internet plan better suited for my family that we are now following through with.
Our installation process was terrible. They had to come out twice which meant we had to make ourselves available twice for their 4 hour window of time. Mind you, we both work full time so this was a considerable inconvenience. On the …
My Installer was very kind and professional. i had no problems with them at all. my only gripe is with phone support as I wish it wasn’t overseas
Outstanding service from beginning to end. The service tech was very nice and very professional.
Wonderful guy that helped me. Good Kind people they have working.
Great fi optics internet! Said i was upgraded to 750 mbps but when i ram test i was getting around 415 download. An 240 upload so but no problems fast service!
I have always been with Spectrum/Time Warner up to this point. We are moving to Covington and have access to fiber optics so we signed up. Cincinnati Bell has had excellent communication and customer service up to this point. Everything was …
just nowNEW
About a month ago I put in an inquiry online to see how much Cincinnati Bell would cost for my upcoming move, and it was a whopping $89/month for internet only. …
Excellent installation service from Cody, our serviceman.
I discontinued my service to go with Spectrum, it was a nightmare and I came back to Cinti Bell with ease.
Chad went above and beyond to provide top notch professional service!
My tech was professional and personable, explained everything to me and didn’t leave until it was done. Asked before he left is there anything else I can do? I felt very comfortable with him in our home.
Very pleased with my new service, I should have done it a long time ago.
I have never had such great service from a provider before. Every detail was met timely and efficiently. The field technician went above and beyond to explain what he was doing and completed the job so quickly.
Love this cable company and their customer service is outstanding
Although the picture is good, it is not easy to adjust. I don’t use most of the channels. Price is very high for what I need.
William Powell our technician was professional and knowledgeable. The WiFi signal in our home was not reaching enough of the square feet of our desired use area. We explained our desired needs and he made it happen. One thing he explained …
Install technician, Dwayne, was the best. So much patience and helpfulness. Install went off without a hitch and we are enjoying our faster internet and TV line-up. Great job Cincinnati Bell!
Cincinnati Bell arranged everything well. Executed the installation well and it was done in a professional manner by very likeable young man. He knew what he was doing and did it well in a timely manner.
GREAT service from sales to tech to answering questions on the phone after the installation. They were all professional, polite and knowledgeable. Kudos, perhaps you should go train the horrible people at Spectrum. You, Cinti. Bell, have your act together!
Service associates were very polite and respectful, they completed the job and made sure I knew how everything worked. Very good experience.
The system works great. I tire of having to complain about the rate increases annually. These “promo” rates just create a situation where customers have to shop frequently to keep the costs reasonable.
SMALL BUSINESS OWNERS BEWARE! This company does not care about you. We were without service for 3 entire days and were unable to take payments normally from customers using our card processor because the internet was down. No one contacted …
Called for service at 8:30 p.m. and technician here at 8:30 a.m. the next morning. Courteous & informative.
I called on Sunday and it was installed on Monday, quickest turn around that I’ve ever received for service.
Moved upstairs in my house and had to move my computer and modem upstairs. It’s an old house. The Cincinnati Bell Technician Anthony was awesome. He located an area to attach a connection for the modem exactly where I needed it to be. The …
Well so far when they installed my internet it took them a few tries to get my order right. The internet so far has been OK we have had to buffer on quite a lot things that we’ve streamed since we’ve had the internet Friday. They did …
Installer was on time and did a great job! Very professional and neat. The hardest part about changing to CBT was getting a hold of Spectrum to cancel their service! Their phone support is a joke!
I cannot say enough good things about John Nolan informed me of the Cincy option and who setup the installation appointment and answered all my initial questions. The technician Charles was polite, knowledgeable and very helpful if showing me how to use the options. I was very pleased with the overall experience.
I thought we should give Cincinnati Bell Fioptics a try for the home for the whole house including television. I haven’t had any trouble with the internet which works very fast, but not happy with the whole home DVR. Maybe I just got a …
had some minor confusion the day before install. I received a recorded message informing me that the tech would arrive at 8pm instead of 8am. this was resolved and the tech called in the morning to verify his arrival time
A car took out the telephone pole late Saturday evening. Electric went out. Sunday morning we noticed the electric was back on but internet was out. They had a tech out that day and out a construction crew on it that evening and next …
Excellent technician (John),
Very professional and informative on top of being friendly and helpful:)
This was the easiest install ever and the technician was great. Equipment is so small and the result is perfection. Working from home without the internet dropping is wonderful.
What we thought we were getting and what we got were two different things. We were quoted a price, which when we got our first bill was way more than what was quoted, so that required a phone call to straighten that out. Next, we were …
service technicians are excellent, as are the people you talk to on the phone. you have to wade past a lot of robots first though
Technician was excellent. Couldn’t ask for better service. He did a great job of problem solving why my internet and cable were out. It was in the lines that apparently were daisy chained together.
Reliable service, great customer service and technicians, but limited capabilities in handling customer service requests. If you sign up for paperless billing and automatic payment, you will not be able to receive a bill which can be used …
From sales through installation, Cincinnati Bell has exceeded my expectations. From every step of the way, the customer service has communicated with me, answered all my questions and responded quickly to any issues. Sid Quincy, the …
Get me a tech the next day and tech was able to get me back online after checking and fixing the issue… Well done C. Bell
Dalton arrived on time announced who he was and proceeded to access our issues.
After assessment he explained what he was going to do and proceeded to …
Difficult understanding the technician on the phone due to poor English. Command of English language was poor.
Sales person was great and easy to work with. He gets 5 star. The installation in my front yard was extremely unsatisfactory! They did not ask where I wanted the box/junction, and they placed it in a place I don’t want. Thy also did not …
Sid Quincy was a wonderful CinciBell technician. I appreciate his excellent work and thorough explanation of how to use our new system. He was a pleasure to have in my home! We felt lucky that Sid is the one who was assigned to come out! Thank you for your quality work today!
The whole thing was fairly easy and the sales agent was friendly, knew the products and only offered me what I needed based on my responses to a few questions.
The service from the CSR and the technician were great. Both understood that our issue needed to be resolved quickly. The tech went above and beyond when noticing that the wi-fi wasn’t great on the one end of the house and he spent a little extra time fixing it for us.
I recently received internet services from Cincinnati Bell because I had a lot of issues with Spectrum in the past. I may have to go back to Spectrum because the internet speeds for Cincinnati Bell are painfully slow, especially when I work …
For 5 yrs I have been asking to have a choice other than Spectrum. I use to work for Fioptics in Erlanger, KY. When the stores were opening I turned down a job managing them, but I never forgot how nice the lady was. So I got frustrated …
I am very happy with the service that Cincinnati Bell provides. I have had their service for a number of years and will continue to do so. Thank you, Cincinnati Bell, and to all of your staff.
Cincinnati Bell had to change my service disconnect to be on at old address for extra 2days and also new service was installed quickly at new home and office to get me back to work . tech had to rerun all my lines because existing ones …
The only reason I would not give Cincinnati Bell 5 starts is because they give you a 4 hour window of arrival. That makes it extremely difficult for most people that work and requires time off. …
The website was very user friendly! The services are cost effective and Greg the technician was friendly, quick, patient and explained everything throughout the install very clearly!
Be careful with this company! When I first set up my wifi, the representative I spoke with said it came with phone service at no extra cost. It seemed suspicious, so I called back later and a different representative told me it was $10 …
On March 28, 2022 we had fiber optics installed in our home on Saddle Ridge Rd. in Burlington, Ky. The technician name was Frank Panzeca. He gets the five stars. He was friendly, courteous, knowledgeable, and very helpful. He is a credit to Cincinnati Bell team.
Cannot say enough positive things about my entire experience, from the customer service staff to the field technicians. Thank you Alta Fiber
Firstly 5 stars is not even enough for how amazing they were with me! My sales person Thomas was an absolute sweetheart and so kind. He broke things down so I could understand them and didn’t try to get me to get the most expensive thing …
The Cincinnati Bell technician who installed my Fioptics service was professional, prompt, efficient, courteous and he answered my questions. He was simply excellent, the installation couldn’t have been any better.
I moved to a new apartment and was required to get Cincinnati Bell. The tech who installed my internet and cable the day I moved in did it wrong. I asked questions while he was there and he answered them but he was wrong. I called Customer …
everything is good with Cincinnati Bell. There are a couple of things that really aggravate me. The Connect cincinnati app which I have to use to get the free Wi-Fi when I’m out and about? That comes with your home Internet? That app …
Technicians are prompt, fast, efficient, clean, and professional. Technicians are knowledgable and well versed at explaining the technology.
Months of having issues with my TV freezing during peak timed and have lost favorite shows trying to record for later viewing. The fact this keeps happening and my rate has been raised is quite disappointing. Really makes me consider returning my service to Spectrum.
Loved the sales rep. But my internet is to slow to support my kids computers.. I thaught she stated it could support 4 or 5 devices. An it bearly supports 3 and if a computer is on everything else has to be off to log on 1 Chromebook from the school.
Had enough of my cable provider’s internet outages, so I called Cincinnati Bell and the next day I was set up with Fiopics. The difference between cable and fiber optics is impressive. Lightning speed downloads and unbeatable picture. A winner! Thanks! Also the salesperson on the phone and the installer were top notch. Triple win!
New technician great guy missed an issue. Next guy was great! He got everything fixed.
No one came to my home. I picked up the equipment and installed it myself.
Wow, what a difference, much faster internet speed and excellent picture on all of my TVs! My Cincinnati Bell Account Manager was very knowledgable and helpful with getting me set-up with the services I wanted at much more reasonable …
Cincinnati Bell used to have the best customer service anywhere. They then outsource nearly everything to over seas during the past maybe 15 years and now the connection to them is horrific when you call, communication poor and the CS …
The install was fine, the package that I received for the price i was quoted is sorely lacking. Probably not going to keep this service.
We received the router two days earlier than expected, and service began the minute they said it would. Our speeds are averaging near 550mbps and at one point last night almost hit 600mbps. And the price is exceptional.
Prices could be more reasonable. More stations could be offered. A lot of these stations we do not ever watch. Selection is not too good.
Chris was a great tech! He was informative, helpful and friendly
Professional, intelligent technician who was prompt and willing to show me everything. Great experience
I was actually very pleasantly surprised that Nik (CB installation rep) actually kept my install appointment, given the horrible weather and road conditions yesterday. He was professional and knowledgeable. I am happy to be connected and a part of the CB ‘family”.
Not only does Fioptics give you the fastest most reliable internet access, but they also provide the fastest customer service. We had an issue requiring a service needing to come to the house. I was shocked at how the fast the appointment …
Fantastic tech, professional install…
highly recommended … love the fiber…!
When an outage occurs, 5 people in your area must report it, before an investigation will begin. There is no way to report an outage, because the site repeatedly informs you they can not honor your request at this time. For a communication service, there is very poor communication.
On time, adjusted on the fly, and fabulous speed, what’s not to like? Good bye cable!
We had been without electricity for 37 hours. Once it was restored we realized our new internet and tv service had also been affected. Called Cincinnati Bell and when they were unable to restore service remotely they scheduled a technician …
Many Yeats with Spectrum with zero internet outages. Six days with Altafiber and we have had no internet for the last two days.
The service is fine and installation was very prompt and easy (no complaints on that). However, do not set up your account with an email that you value because you’ll receive constant emails and survey lists that I’m trying to unsubscribe. Sales team is also pushy about upgrades.
The service personnel went the extra mile to complete and to insure optimum service satisfactory, thank you.
The gentleman that came to service my home. Was very knowledgeable and thorough with doing their job. They were very “PROFESSIONAL ” and kind.
I was hesitant fir several years to bundle although Cincinnati Bell was ny internet and land line provider. The price difference vs Sowctrum was a savings of$35. Per month. And the ease of changing to a higher internet speed and fioptics was so easy and smooth. CB gain, spectrum loss.
Both of your representative were knowlegable, considerate and extremely careful with their jobs. I wish all companies had these kind representatives. I am older and they explained and Devon really hung in there with me since I am not …
Great job overall. My internet needs more boosters to support size of my house.
They were punctual, polite & made it happen in less than one day. It was a pleasure. Thanks.
I could not have asked for a better experience. Everyone was friendly and knowledgeable. They answered all my questions and even took time to be nice to my dog! During the installation, Mark and Nick patiently answered all my questions. …
Technician was professional, answered all my questions and was determined to complete my WI-FI upgrade even tho he had to work in the rain to do so
Every step of the process and everyone with whom I had contact were OUTSTANDING!
Thank you very much.
Rates keep going up but my income doesn’t. Since becoming altafiber my tv shows are constantly being interrupted
After having been a Cinci Bell customer since 85, i have finally chosen to switch to another Internet service provider that offered 60% speed increase at a 41% reduced rate. When i called to cancel my Cinci Bell service, i was then offered …
The sales person did not tell me half of what I was getting for the cost, nor did he inform me of specific items that cost more. He simply quoted a price that was less than I was paying and that was that. I found out I had more than I …
The last 3 questions didn’t apply. Because I already had fioptics Internet thru CB, the TV installation was done by me, not a technician.
What a great experience. From the salesperson to the installer. I said I just want Internet and they listened and didn’t pester me with other services. When the self install was not possible (the main line had been cut by previous resident), they believed me and sent out a technician the next day to fix it.
Great service but still have to reboot router daily to get internet service.
Tech showed up on time. He stated the problem that I was having and ask if there were any thing else. He got right to work and explained what he was doing and why when asked. He was very knowledgeable and professional. He cleanup after …
Very easy to set up, great costumer service, service tech was awesome
Ryan Hughes installed our system. He made the installation and setup easy, interesting and without issues or problems. If I have need for a technician in the future, I would request him and would recommend him to anyone.
We moved to a new house and switched our services from Spectrum Business to CB. I cannot stress how professional, kind, and efficient our CB tech was – he ensured our Internet and TV were up and running before the end of the day. And, he …
Getting internet switched over to Cincinnati bell was a breeze. I received a few confirmation calls the day before and the day of, The last one giving me a 30 minute heads up before the technician would officially arrive. The technician …
There was an incorrect ground marking for my fiber optic line, that resulted in it getting cleaved when digging through, what should have been, a safe spot. …
If you could clone Andy, it would be a better world. He was very kind and efficient and polite.
The field tech was very friendly, knowledgeable and professional. I’m very satisfied with the upgraded internet.
The professional who installed the service was skilled and polite and I was satisfied with his expertise.
Field Tech (Matt) was great. Very professional and fixed the issue no problem.
Why would anyone stay with an unreliable Spectrum with poor customer service. Do Yourself A Favor and Switch to Alta Fiber…
Just recently began my service with Cincinnati Bell. I found the online chat feature useful for communicating with sales and setting up my services. Our technician was Sam and he was great! Extremely courteous and respectful of my home. He worked very efficiently, and made sure I was able to connect on my device before leaving.
Cincinnati Bell did a great job of handling my request and resolving within the day. I appreciate that they have 24-hr assistance at the call center. Both the call center agent and field technician were professional and great to work with overall.
Installation of the new 50 mps Zyxel Router went well and technician was most helpful. When doing the Cincy Bell “Telephone Speed Test” the speed topped out at 10 mps download and 1 mps upload while this was a small improvement from my …
I was able to schedule a technician article to solve my wifi issues.
From the customer representative on the phone to the field technician doing the installation, it was A1 from beginning to end!!!!!
Kind of to early to tell but I’m not getting the warm fuzzies yet…
First, I had an appointment on a Saturday. Tech comes out at 8AM and walks us through everything to come in and say he can’t install because the lines aren’t …
Cincinnati Bell setup was amazing, the Technician William Powell came out and setup our home with what worked best for our setup. He was knowledgeable, prompt, kind, and thorough. Thank you for the fast service and the awesome Technician that was sent out to get us setup!
One of the wires was bad and the tech figured it out quickly and was able to put a new one on quickly and efficiently. Thank you
Tyler Paolello did a great job for us. He was quick and left no mess. Great Job.
My service was excellent and my Technican Bennett Ferguson was Tremendous he could not have been any better
Sales person did a great job getting my service appointment scheduled and explaining packages. 10/10
Awesome service, fast, and I can use my own hardware
Everything was perfect! Knowledge, professionalism and overall service I couldn’t have asked for anything better!
Very satisfied with technician. Did great accurate work.
Problem occurred Sat evening and Tech came Sunday at 8 am. I work from home and had to have internet Monday morning. I really appreciate the swift response.
We received excellent service from start to finish when we needed help resolving our loss of internet connection.
Ray, the customer service rep who worked with me, answered my questions, provided details, and help me find my best deal. He was friendly, funny, and patient.
The entire experience from the time I went online to see what was available to installation was amazing!! Fast and friendly service!!
Cincinnati Bell is great. I highly recommend it to all my friends and family. They are cheaper and have the best cable ever!
Bruce was very kind, professional, clean, and helpful. Wore slippers over his shoes, respecting the house. Discovered the problem quickly and fixed it in swift timing.
Very. Professional , very informative
Did an awesome job. Very courteous. And ask again before he left if I had any questions at all. .
I was very pleased with everything
I HAD TO CALL ABOUT A PROBLEM CAUSED BY SOFTWARE UPDATES. REPAIR TECHNICIAN WAS UNAWARE UNTIL HE CALLED ANOTHER REPRESENTATIVE. DO A BETTER JOB OF INFORMING TECHNICIANS OF ISSUES THAT MIGHT CAUSE SERVICE CALLS.
Service man who came to house was great…however Visio tv not compatible with your service…no sound when tv is turned on, have to unplug html from cable box and replug to get sound……tv was fine till the cable service changed to ultra …
The technician was awesome! He found and fixed the issue at my home. He also took the time to show me how to use the new equipment!
We were very pleased with the promptness and quality of the service. Our technician was personable, professional, and knowledgeable. He answered all of our questions and was very patient with us. We are pleased with the quality of work.
My family and I were extremely nervous to switch over since having Spectrum for so long but Spectrum couldn’t fix the problem of having pixilated picture on some stations. So, we made the switch and so far we are happy!
This place still has not installed my internet it’s been a whole month just horrible service I definitely don’t recommend
We had significant trouble. The spinning wheel was almost constant. By the time your technician arrived the problem had lessened. After his repairs, the reception has been really good. Not perfect but good.
The tech arrived early, which was a good thing. He went above and beyond to make sure that I was happy with his work. What was not good is that the day before the install, someone came out and buried the line…cutting my Spectrum line and shutting down my last day of service.
The service level was outstanding from the time of order placement. The installer was the best we have had!
Both the salesperson and installation technician went above and beyond to ensure I was completely satisfied with their service.
Technician was on time and very knowledgeable and so nice he did his job well.
Great Service and Fast repair. Very happy with what this company is doing after taking over cinci bell
The representative tried to resolve the problem while speaking with me, but was unable to do so. She scheduled a technician to come out the following morning. The technician was awesome! He was thorough and professional. They are both great assets to the company!
Just wish the tech was allowed to help with the setting up of all my devices. So instead of me just having one TV active I could have three.
James was an excellent technician, explained his plan of how he was gonna set everything up and kept me updated throughout the entire process. At the end he explained the whole system so it was not as complicated as it seemed. Would have gim back for future work if needed!
Internet was always slow despite my constant calling to fix it. Finally was persuaded to try biotics which was installed yesterday June 24, 2022. Willing to give it a chance since I have been a Cincinnati Bill Customer for over 50 years.
The technician successfully delivered internet service in a quick, friendly, professional manner.
I’ve been anxious for fiber optics for years and it has never been available till now. No storms to interrupt service and an internet that that amazes. The ability to go to streaming services on my TV is very satisfying. I’m only two days in but there has been no disappointment nor do I antcipate any.
The installation was great. The installer was professional, courteous, and very helpful. To place my order, I tried to use chat beginning at 8am eastern however the system kept telling me chat was unavailable until 8am, when it was already …
Zach was prompt, knowledgeable and efficient. I appreciate the service and his professionalism. We are very pleased with the service.
Setup was relatively quick. The installer was knowledgeable. The only issue I had was I had to delete and add my printer back again, because the connection to my laptop was lost in the process. If your printer doesn’t work, delete it and add it back. The best part is I’m not getting the lags on my TV that I got with Spectrum.
They did a great job installing (the service guy),
but they didn’t fix my lawn.
Great customer service experiences. Had trouble connecting multiple devices to my internet and getting into my account online so I called in. Woman on the phone was pleasant, quick and helpful, resolved my online account issues immediately …
I called to set up internet services. The phone sales person was kind, informative, and made every aspect clear.
Today Justin came to install. He was so patient and helpful. I am not very …
Josh explained every step of the installation to me as he was doing them. He is a great representative and technician for altafiber.
The service I received from Cincinnati Bell was exceptional from my first call with lots of questions as a first-time internet consumer to the finished product of a working installation. Scott and Dustin arrived exactly at the time they …
Already buffering just like spectrum. In the middle of the Bengals game less than 24 hours of signing up! Unbelievable!
Instalation went good,but channels are different and recording shows was using DVR. Now just to know how everything works
All n it worked out great because he said it was is first time installing service to any home’s
This is my first time/experience signing up to altafiber. Everything went smoothly. I am happy and satisfied. No complaint whatsoever to submit.
Technician arrived on time and explained what he was doing as he completed the installation. I am very satisfied with the transition.
Came on time and checked what would be needed to complete job. He had to make a quick run to pick up needed material to bring Altafiber to the house and where to enter the office area all in a timely manner.
Alta Fiber hit this one out of the park! From Larry Choice, my Salesman to Jonathan Kirschbaum ( the wizard technician)
I couldn’t be more pleased with the results. Having dealt with every major …
This entire process was done in two days. 2. Awesome experience from sales to installation. It was almost as fast as our internet connection is now!!
Good for the most part. I’m buffering more but less dead spots in my home. Of course it worked great while the tech was present. The technician said I could reset my Arlo doorbell and Sen-si thermostat from another state. Not true when changing internet provider. So my smart devices are not working until I return home.
The technician was excellent. However he didn’t verify that the remote was completely in sync with my Tv. It’s difficult to turn off Tv and I can’t adjust the volume. It’s partially my fault I haven’t had time to contact altafiber when I’m home.
I appreciated the knowledge, friendliness and helpful attitude of the sales person. But the icing on the cake was Shane! Probably one of the most knowledgeable installers I have ever dealt with.
Love that we don’t lose signal frequently during rains storms. If we could have a Hopper like control where we could deactivate one of two TVs on the first floor and activate a different TV on the second floor when we have overnight guests it would be perfect
I just realized yesterday that there is a device plugged in by my light switch with a cable running along the electric garage door. He didn’t tell me a device was being plugged into that plug. Another device was plugged into the outlet …
My experience with Cincinnati Bell was pretty good The call center apparently down in the Philippines was a problem kept me on the phone for about an hour and didn’t know if they had fiber optics in my area she said she did not I try to …
On one hand, great service and good prices. On the other hand, intentionally garbage personal info opt out automatically loses 2 stars. “If you can’t input this 13 digit pin in a few seconds, we’ll cancel your request”. Come on.
All is good and will be better when we get the install. One thing is that we have NO tv now and may not have it for 2 – 3 weeks. I think that customers that are in our position (no TV) should be first in line. And the reason is we have …
CJ Long was very helpful in helping me set up service. He worked around my schedule and was knowledgeable on the product he was selling me. He walked me through all of my options and helped me choose the one that worked best for my needs.
The tech cinti bell sent was awesome. Fantastic customer service skills and very friendly. Wasn’t bothered by my dogs.
This man needs recognition for his hard work!
Waited 18 years to get fioptics. Then sold our previous home. Have been waiting for them to come to my new home.
My internet is working great.
I have a home phone line that is internet run. I can not call certain friends because their phone carry does not except unknown numbers. I called tech support …
Would like to make a special note to say the installers were outstanding. they were courteous and polite. Really helped to explain everything to us. They should get 5 stars plus.
Hello Folks,
I just got Fioptics installed and they did a wonderful job and did everything right the first time. We are loving the hi speeds we get when streaming and …
Customer service was 5 stars 5 years ago. Since then they are comparable to Spectrum. Service itself is good. The techs they have sent to my home have been timely, professional, knowledgeable and courteous.
Andy, my technician was very friendly knowledgeable and made sure all our devices were working as well as our TV’S before he left. He also cleaned up the work area before he left. …
Salesman came out the same day that I contacted him, saved us $98 a month, installation was a week later and I’m totally satisfied. Both the salesman and technician where very knowledgeable, explained things and answered all of our questions. I would definitely recommend them!
I loved the immediate service that I got from their customer service line, and the technician that came to install my wifi was an absolute joy! He made it quick, easy, and comfortable! If you’re lucky enough to get Chad as your technician then you’re in good hands!
Scott is a superb professional and he exceeded my customer service expectations. I cannot be more delighted with his knowledge, efficiency, patience, and willingness to go beyond the simple service call to any other core problems that could hinder my ease in the use of the land line and internet service. Kudos!
Mike did a great job. He came one day when it was not a good time for us, so rescheduled and came another day.
We were impressed both by the tech on the phone and the tech who came to the house. The problem was with TV and remote. Great people!
Field technician was unable to call me because he was given the wrong number to reach me. The only issue is the language communication over the phone. The field technician Chris was super helpful and very professional.
Excellent service! The technician arrived the next day – and it was a snowy day! He arrived on time and was very professional and friendly!
Great customer experience at altafiber store in Kenwood to order Fioptics+ platform powered by TiVo and 750 Mbps Internet service with help from sales rep Victoria O’Donnell
Call center staff is not able to handle customer needs. We do not live in India, the lady on the phone never understood I live in a single-family home. I was on phone 39 min for a 10 min fix. The service tech was wonderful problem was fixed in 10 min.
Very fast setup and installation skilled technicians who was very fast smart and helpful and courteous he explained everything well and worked fast even in the snow and cold he respected my home and even my barking dog got us all set up and …
Signed up online on Friday at 7p. A slot was open at 8-12 that coming Monday. Got a pre-arrival call at 7:50a, technician (Tyler) arrived at 8:15. Tyler was excellent. Professional, polite, investigated the area to connect the wiring etc. …
technicians were great, but the reps that handle accounts did not validate billing amounts between their associates
I’m very satisfied with everything. My only gripe is the four or five spam calls I get everyday. I’m on a “no call list” but it doesn’t seem to help.
Excellent service, excellent technician. Super easy install, and no mess. Would recommend to anyone over spectrum.
Our tech was prompt, friendly and most of all superior in his knowledge of the system and how it works, and his attention to doing the job right was top notch! He was excellent!
My daughter Dawn Meyer has Altafiber and Recommended I switch to Altafiber. She said she thinks I will be satisfied with your service. If not, I am under no commitment.
The technician was on time and the installation was done in a very professional manner. Family is happy with the WiFi and TV service.
The service is good, the tech they sent to my home was the best I have ever had do any work, of any kind in our home! Thank you. Sorry had his name and lost it!
Ryan Collins was the tech who fixed my wi-fi issue. He was prompt, very respectful and explained everything to me, even making sure everything was 100 percent before leaving the job! We are extremely satisfied! Great job Ryan! 🙌 …
Cincinnati Alta Fiber install was a 5 star experience and I now have a faster connection with more TV channels at a lower price. Veterans also receive a monthly $5.00 reduction in the bill for the period you use Cincinnati Bell.
Before I explain the three star rating, I want to say that overall I like altafiber. The individual support technicians were very professional. My rating and this feedback relates specifically to what I feel is a gap in support that has …
Best install. Cleanest install. Best technician. As promised, on time, incredibly fast service for my network at an affordable price.
Chad Bialczak approached me after Altafiber was installed through the neighborhood. He identified himself, asked me if I knew about Altafiber and what that means for internet, television, and phone service. I asked him to tell me more and …
The wireless is great. Evan (our installer) was amazing. We are older & had many questions. He was very patient & informative!!!!
Excellent, seamless customer service experience. From my initial conversation with Dave, who sold me the service, to Ken, who installed my service. So far so good and no issues.
Everything went smooth but the basic TV is pretty bad. When I inquired about an upgrade. The price was out of reach for 2 old retirees on a fixed income. Very disappointing.
Altafiber purchase process on line was easy to order. Our technician Owen was awesome in the installation and start up process. I would recommend Altafiber if you are thinking about changing your internet service.
The customer service personnel needs some training. They promised one thing, but delivered a different product. It took most of my day to get close to what I wanted. I still cannot create my account online and we lose reception several times a day.
When our internet went out on Thursday my son called and talked to an IT gentleman, who was extremely friendly and did all he possibly could to solve our situation. An appointment was set up for Friday between 12 & 4 pm and the service …
Telephone assistance left a lot to be desired. On-site tech was the best I’ve ever seen. Scott knows how to make a customer understand the problem and assist in explaining the upgrade path.
Victoria, CSR was delightful and her explanations helped make this conversion to Altafiber google Wi-Fi seem logical. She was able to set an appointment to have an installer assist us old timers (75 & 73) enter into a new version of our TV …
I have had a great experience with Cincinnati Bell (Altra-Fiber) and the gentlemen who came to my house and hooked up my service was very friendly and knew exactly what he was doing! I give them 👍👍👍 Thanks for great service! …
Rick at altafiber did an excellent job installing our goggle internet. He was polite and explained the set up process. Internet service is working great.
Greg at Western Hills was extremely helpful and the technician, Joshua, that came to my home was extremely knowledgeable, patient and friendly. My wifi is working great! Highly recommend!!!
I had a great experience with Ben Wallace as my salesperson. He was knowledgeable about the services I wanted. He offered other options to help me get the best experience possible with my new service. Thanks Ben.
I was happy with my tech. He was Friendly
And worked quickly. Just wish I would have asked what this would cost before he stsrted. Now i am really concerned whst my bill will be.
Recently switched my internet and tv provider to Altafiber (Cincinnati Bell).
Not only did I save on my monthly bill, but the service I get now with the fioptics is incomparable. The technician came out and had me set up in no time at all …
Had planned on inquiring about recently installed fiber service on my street. I work from home so reliable and fast internet is paramount. Mike Silvati (Field Sales Manager) happen to drop by my house offering the new fiber services. I …
Customer service and technician were great, very professional. But, I would say hands down this is the worst internet service I have ever had. I have had this service less than 24hrs and already having issues on the so called fastest …
The experience from initial call from the sales rep to the completion of the job was flawless, seamless, and enjoyable. Amazingly, the fiber optic cable was buried on the same day that the installation took place. We went from 300Mbps down …
I’m very much appreciate all the support that I received from Altafiber! Good experience! Brandon made sure everything was working properly! Very much appreciate his time and dedication to serve my request with integrity! Sincerely Margaret!
Works as minimum. I fight with them every year to arrive at competitive fee. All they do is strip me of services to drop my payment. Metro pcs is offering a pretty awesome deal so I’m looking there
I have been in the service industry for 40+ years managing large organizations and due to that my expectations are high. The Technician was fantastic, exactly what I required from the individuals in my organizations. Thank you for making the installation easy.
We had a smooth installation experience. We’ve already noticed the difference with the faster internet speed and we’re looking forward to a monthly bill that’s half what we’ve been paying with Spectrum.
The CBT, AltaFiber technician was great. The problem existed within the order process that continues to fail to inform customers of additional charges for their “advertised free TV”; taxes, fees, additional equipment needed and those …
Just transferred to Bell’s (Altafiber) fiber optic internet service. Wow! What a difference from the limp-along speed of my former service provider. I have MUCH faster speed and lower monthly fee now. How great is that, right?!! The …
I accidentally had my service interrupted due to work performed for lawn aeration. Customer service was fast and received technician very next day. Resolved the problem and even offered free replacement of my ONT which was getting close to …