Cirra Networks delivers high speed wireless internet service to residents and businesses across 4,000 square miles of North Texas See more
Read More| Friday | 8AM to 7PM |
| Saturday | 10AM to 5PM |
| Sunday | 11AM to 5PM |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
| Thursday | 8AM to 7PM |
7908 W Elizabeth Ln, Fort Worth, TX 76116
It just sucks
Works Great!
Paying to much for poor internet
Cirra networks is a joke….
Awful internet, and awful outages, 1/1000
Small hard to find only internet option available
You can’t get them to come out and hook it up!
This company will just hang up on you when you try and speak with them.
Slow.. usually out in peak time
Streams my Netflix and Hulu just fine.
Easily the least consistent service ive ever had
Horrible customer service. They are not proactive in communicating hardships and they lacks ownership.
This company has great service and they explained things in a way that I could understand them.
Jeff was very helpful he hooked me up quick and answered all my questions very happy with my experience
Best customer service ever. Ben walked me though everything. would recommend 10/10
They are the worst isp if you have any other options available please do not use Cirra.
Terrifyingly bad ISP, if you had a choice between choosing this ISP and eating raw garbage, I would recommend eating raw garbage
Have been using this service for the last 6 months and I have been quite happy with it as it is reliable and the speed is consistent.
Called multiple times about an outage only to be sent directly to a full voicemail box and hung up on.
not getting bandwidth as should be. every night is the same thing low mbps paying to much for poor service
Use because of lack of options, service goes in and out constantly. Don’t expect to get the speed you’re paying for when it’s actually kind of working. Beyond awful.
They don’t service apartments. They would have more business if they did.
Slow and continually going down!
Awful service…. unprofessional…. customer service is nonexistent…. worst company I have ever dealt with. Trust me go to anyone else. Had to give one star in order to post my opinion!!! So if u read this they get NO STARS
Hard to reach customer service, very limited website , limited operational hours , most importantly is the service is very inconsistent unless you get online at 2-6 in the morning. The only reason I utilize the service is due to lack of options.
Great service, certainly better than nextlink. I don’t understand all the bad reviews?
Tech was helpful and respected my home. Good price on residential. Good speed. Highly recommend these guys.
Service works well. The owner on the other hand is not polite and does not follow up like he claims. Several calls and messages to him and finally a call back. Then super attitude of sorry if you were told wrong deal with it.
Scheduling is convenient when i need a service call. It seems that when I call I always talk to the same helpful people! So nice to find a local company for internet service
Absolutely love doing business with them. And you will too.
This company sucks, you can find better prices with better service. I called 10 times and never got an answer, all during business hours. Do yourself a favor and don’t bother calling these guys, you won’t get an answer. I switched to a different company.
I’ve been using them for several months and have been very happy. Good speeds and seldom down.
Signal is consistent and reliable. Not as fast as I would like, but that is the nature of line of sight. Overall, I am satisfied with the service thus far.
Cirranet was able to provide service for my home and office when no one else could. Technician Justin is very knowledgeable!
Cirra has always been prompt, professional, and very courteous. The internet service is second to none!!!
Paid $190. Was told the internet would be on that evening. Internet was not on call back told them I was an American Veteran I was questioned as to whether I was a veteran or not. Basically if you’re a veteran don’t bother with these people cuz they will try to make you prove it. Oh and also they don’t honor their word.
Terrible to pay 100 a month for service that is always down, phone that is never answered and internet slower than old dial up. Can’t wait until next month when we are moving to next link!
If you enjoy constant packet loss and people that do not know what networking terms are; then sure, they might be a fine ISP. But if you want an actually functional connection they’re horrible.
So far they have canceled 3 times and just not shown up once so they are supposed to be out next week have left multiple messages for manager and he isn’t calling back they are the only option where I’m at otherwise I would be done they don’t show up this time I’m done
Honestly, this may be the most incompetent ISP I’ve come across. I really think they are running out of money and starting to shut off peoples internet and claim that there is an issue just to get a service fee. If you have an alternative to this ISP, NEVER use them.
Very poor service. In the evenings it gets slower and in a power outage they don’t have a generator for their towers. It’s been off three days. They better lower my bill!
$100 a month for their “up to 15mbps”…rarely get over 4….and the tower is in my back yard. Absolute garbage. Only chose them due to lack of options.
I tried to call them just now to see if they provide for an apartment I’m looking into and if so what speeds are available. Jerry answered and said that they don’t provide for apartments. Yet when I type the address into their coverage map, it comes up green. He was very rude and very unhelpful.
Horrible after 630 to 7 in afternoon everyday dont even get close to the speeds you pay for its ok from about lunch till then would go with something else but no other providers for me
Called multiple times due to not having service. Said they would have someone call to schedule appt. No call… Called and left multiple massages, no returned phone call. Finally scheduled an appointment, no show. Called to cancel service. No answer.
Very unprofessional costumer service. Called to ask about cancellation fees due to their terrible internet service and the representative on the phone said “it’s $200 i guess.. but you’ll have to ask Bill/Bob (whatever the hell) because i …
I was moving and they charged me $200 for canceling contract, when they don’t service the state I am moving too. Horrible way of doing business. I was told “thats whats in the contract”. They are sneaky and I would NOT recommend using them.
Slow internet that sometimes works and sometimes doesn’t. But don’t expect them to do anything about it. It’s your problem. You will have to pay for them to come out and check your equipment. It slows down to snail speeds at night for some reason. Even kids complain it’s “glitchy” when playing online games.
My Family is paying for the 50 Mb download speed and now we are only getting from 0.70 Mb to 3 Mbs. We have called multiple times but we dont get an answer. The internet is constantly going down and its never constant
HORRIBLE HORRIBLE HORRIBLE SERVICE!!!!!!! DONT GO WITH THIS COMPANY!!! Go with nextlink. These people promise a lot and at one point one of the salesman/“tech support” guy called me a liar… they are lazy,way overpriced,uneducated and …
For $150 a month to get close too or 50 megs, I get 25-29, called customer support, they said sorry….that’s still in our range of contract when I payed 25$ for 25 megs with AT&T??? Stay Awwwway!
These people suck. The internet is consistently slow. No matter what package I paid for I got the same speed which was about 2 mb down and 1 up. Customer service is terrible as well. They really don’t care about your business. I cancelled …
Needed a tripod and pole to get over the neighbors trees! Service is working great, Thank you Justin.
If I could rate 0 stars I would. We have had this service for just over 2 months and we lose signal multiple times daily. The connection speed is laughable and they will not commit into writing the actual speed of our service. If you have another option, use it. They are sadly the only option in our new neighborhood.
Customer service is beyond lacking, bandwidth promised is rarely obtained (or at least it is temporarily and then goes back to being terrible), and the techs will act like you are the problem – not their throttled service. Cant wait for 5G so I can dump them!
These people are so ugly and rude. All they want is your monthly fee but do NOT
provide what you are paying for. …
BY FAR THE WORST ISP. Do not use Cirranet. I am locked in for two years. I wished I had read the reviews before picking this provider. My internet was out for 5 days, no ETA, ever since it came back up, the connection goes in and out all …
Thank you to Justin our tech for the day for providing exceptional customer service in the Fort Worth area. He is polite, professional, knowledgeable and patient. We haven’t had internet in almost a year and have become very frustrated …
Hahaha if you pick this company you are ether forced to pick them or you shouldn’t, my experience is don’t watch things at night, if you wanna watch something on a Saturday your joking, the server is as bought as fast as a snail on a sticky …
Terrible, terrible, terrible. Signed up for the UP TO 15 mbps, rarely get more than 4-6. In the past they’ve conducted routine maintenance that takes their whole system down during the day on a weekday with no notice. No internet today. No response from their tech support. Left messages… no response.
I switched to Cirra Networks from Rise and have been completely happy ever since. Speeds are higher than Rise ever was and works great with no down times or slow downs. A++
Had a technician come out last week in their own beat up personal vehicle. Could not get a signal nor did they sell a pole extension to try to get a better Signal. Told me I could buy one online and have them come back and try again. And …
I have only had Hughes Net as an option for internet service for 10 years due to the location of my home. Hughes Net was over priced and rarely worked. Cirranet has been a great solution! Pricing is reasonable and the fast internet they provide has been a great answer for our needs.
If I had the option to give them NO stars I would..They cannot provide the service in my area that they said they could .. We have this awfully dangerous tower attached to my home, garage and addtion pole had to be put up for their …
Absolutely the worst service and customer service I have ever experienced. Tower outage is why we have had no internet for 15+ hours and they cannot tell me when it will be fixed. It goes down daily and I have to reset it at the wall by unplugging and replugging. There has to be a better internet provider for Briar Oaks!
Oh My Goodness I did NOT want to switch to a wireless provider because I felt we just couldn’t get good service no matter what …so why pay more? Why go through the hassle of switching, yada-yada. I could go on about my misgivings. …
I have had Cirra now for little over a year, The tech was kind and knowledgeable about cirra’s network . I currently have 12.7 Mbs download and 5.3 Mbs upload. I’m constantly checking other providers for better down load speed but as of now Cirra has been the best option available in my area ( southwest of Boyd )
I think this company is awful! Terrible and I mean terrible customer service! They set up a faulty connection and finally after a couple of days I was able to speak with the manager after being hung up by “Haley”. Now they are saying they …
I can’t vouch for the others but so far it’s been about 4 months and I LOVE IT! We stream shows and movies all the time and no lag at all. I was weary at first bc of the satellite system but I have no complaints. Matter of fact, works way better than ATTs DSL I used to have!!
Absolute junk in the Weatherford Peaster area. At first the service was great about year ago ave 13 download speed. Now being they are so saturated during peak time it fluctuated all from 5-7 to .03. I have called several times and finally have been advised that if we get a quarter of the download speed its within there allowable range.
I complained about a service issue via email. In less than a week a service tech upgraded and realigned my antenna. So far my service has been uninterrupted and the speed is acceptable. Thanks Ben.
Cirra Networks hands down wins the worst company ever award!! The techs are rude makes you feel like an idiot while your trying to explain your issues. …
UNTRUTHFUL! I spoke with a sales rep. 1 1/2 – 2 weeks ago. He ran my address and said there is pretty good reception. I set an appointment for 4/28 between 9a-12p. I received a email which stated that I would receive a call prior to the …
I recently moved to the Resort on Eagle Mountain. I am a gamer, and a computer programmer by trade and was not terribly happy about the limited options out here but I went with Cirra. Found the sales guy honest about the bandwidth, peak …
I downloaded the yelp app just so I could write this review. Their service was fine when we first got it But after the first year it quickly spiraled down. If it wasn’t for the fact that I have no other isp options at all I wouldn’t have …
Terrible. Terrible. Terrible. The highest package is $220 a month for UP TO 30mbps. Normally I get around 8mbps or so with an Ethernet setup. When I call and complain they say everything is fine and then my internet is magically up to 25 …
Pricing on business packages is laughable for the speeds delivered. Residential users need not apply – Cirra refuses to even tell you what speed connection you’ll get. No guarantees, no customer service. …
Cirra Networks is BY FAR the ABSOLUTE WORST internet company that has ever existed. They have constantly shut off my internet from 1 pm to 5 pm and asked for money to turn it back on, and they are practically a scam for how much they charge …
Made appointment for install. Told them THREE TIMES ahead of time that they need to bring a tripod and poles to go up 20 feet. Installer comes unprepared. Sales department failed to communicate with installer. Installer leaves to get …
We have clients who use both their internet services and their phone services. Service and support are excellent–very quick response and resolution of any issues that arise. They understand the needs of business and home clients and all of …
We have had Cirra net for over a year now. Have had no problems. Called them and they were very pleasant to talk to and fixed me right up. I don’t know why all the bad reviews, I have no complaints at all!!
Service is ok, any wind or storms causes it to not work well. My main complaint is with billing. I pay my bill online, and last month when paying my bill, it said there was an error processing my payment, and to try again. Which I did. I …
Called for information on plans. Asked what the “up to” speeds were on all the plans and the tech asks me “Why are you asking?” Then he proceeds to belittle my knowledge the whole phone call when my question is a simple one. I’m just …
Started off with Citbroadband(later became a part of cirranetwork), upgraded to them from dial up. Started off good, then a year later, internet service became so unreliable we contemplated going back to dial up. Majority of the days the …
Lose connectivity quite often, the reps do talk to us, they seem very cordial. The problem is not getting solved! I we reinvested in more expensive routers and we’re still having the same problems. They tell me that the signal to my house …
We’ve had Cirra internet for going on 3 years & we’ve had nothing but exceptional service. Customer service & tech support are outstanding. We have fast internet service for many, many devices, streaming & gaming is not ever an issue. Price …
Internet outage started last night around 6:15. I called they were aware of the issue but as it was a new issue they didn’t have an ETA. No problem I can understand that. At 7pm they all go home so no updates. No online status, no recorded …
This is the absolute worst Internet Service Provider. We had no choice but to switch from AT&T because when we bought our home, our new area did not receive AT&T Internet. I have only had them 8 months and I have already had 2 issues. My …
FFS, just trying to GET service with these people will make you lose your mind!
We’ve gone thru the online process to sign up for svc & installation TWICE. The …
I have had them less than two weeks. I had to pay for a pole extension. Installed and left. That day it went down. EVERY SINGLE DAY I HAVE DEALT WITH NO SERVICE OR HAVING TO UNPLUG/RESET THEIR EQUIPMENT. I just had a tech out TODAY and …
I am overall very pleased with CirraNet. Been with them now almost a year and only had to call customer service once. I did hold a while but the person I spoke with was courteous and helpful. I think the majority of complaints stem from …
Great service and the staff are awesome! It’s a locally owned North Texas company, so it’s nice to know the money isn’t going to some big corporate conglomerate.
Ok so for the most part when the service is working it is actually great. I run my office from home, I game, stream and so on with generally minimal issues. Now where Cirra is bad, support! When the service is down or running at a1/16th of …
I have had great service with Cirra. They came out promptly and on time, installation was a breeze and the technician was very knowledgeable and friendly. I have so much faster internet now compared to Uverse!!! I am located in Jacksboro …
I’m only passionate about one thing, the discuss I have for the lack of service I get through this company. Never fails! Every day and night I get buffering and low mbps speeds. Even connected through Ethernet cable and everyone asleep in the house my streams buffer. VERY unhappy!
Been with the company a few months and service is great! Know someone else that has had it for years and has been pleased with the service and he is a heavy data user. Haven’t noticed any lag during peak times. They are setting up a …
Excellent Experience from start to finish. We have a small business and contacted Cirra Net for our Internet Service. We had Technician Casey out within four days to do the installation. He was prompt, courteous, knowledgeable and …
Unprofessional. The first technician they sent wanted to put a hole in my outside wall in a ridiculous place, so I had to hire an electrician to snake a line. This cost me extra, delayed install a WEEK, and it seems like something the …
They switched me to paperless billing without consent. Sent me an email bill while I was on vacation. Got home less than 36 hrs after due date according to email. It was cut off. I immediately paid that day. It was a Friday at noon. They …
Third day I took off for Cirra to come replace router. Timeframe for a technician to come out was 12 pm – 6 pm. Tech messages me at 10:30 am asking if I was avail. I said I’d be there at 12:30. At 11:53 AM he messages back that he is an …
I pay for the most expensive package at 50 mbps. I run speed test all the time because I am a gamer and lag constantly. Netflix will cut out on you every once in a while but not too often. I also work from home and there have been some days …
Not sure why all the hate… I’ve used other networks in the area and Cirra has been great for the almost 2 years we’ve had them. Besides the high price per low Mbps I’ve never had an outage or issue wish them. The issues that most people …
At first things seemed great but they were unable to get a signal and my husband was misled into either we had to pay $2000 for a tower in our back yard or take a tree down that was in the way. We spent a lot of money taking a tree down and …
A huge upgrade from satellite! I’ve been w/Cirra Net for over 2 years now. I know it all depends on how clear the path is to the provider’s antenna, but for us Cirra Net has been wonderful! Our old service was excruciatingly slow — they …
The only reason I give them one star is because zero is not an option. Started with them about 3 years ago and it was great until last fall. Got bad and they said the tower needed upgrade and would be done shortly. This went on for three …
Very nice on the phone, lacking in repair times. And a long with others the only reason we use them is lack of providers. Can’t wait for Starlink.
I have had Cirra Networks for over a year now, and they have been outstanding compared to the other companies that we have used. I didn’t go by the reviews online, I decided to give it a shot and I am so glad I did. They are fantastic!
I have had cierra for almost 3 years. I have never had a problem with the customer service. Even when I forgot to pay the bill. (Autopay has saved face for me) the tech that we had helped us understand the liability of them attaching …
100 mb for 800 a month which is broadband susceptible to rain fade which is on 5ghz meaning you won’t even get 100 mb how they are still in business is mind boggling as that rate is a rate that should include boring fiber to the home with 1 gig service at least. I suggest Nextlink over this high priced , overly saturated spectrum.
no customer service guarantee things that they can’t stand behind. got the most expensive business plan which is dedicated internet all my business is online they started to work on the tower without any heads up and when asked what they …
If i could give zero stars I would. This company is a joke! After 4 years of service they all of sudden said out signal is weakening everyone else and wants us to put up a $3000 tower to continue services. They shut our service off even …
My household has been a customer for 7 years. In that time we have experienced very reliable service. The few times an issue has come up, I have always been able to speak directly to a person. If you call during office hours, they answer …