Our townhome development had CM as our management for several years and I wish I could say something positive but it was overall a pretty bad experience. Our representative was as nice as ever and attended the board meetings but he never …
I don’t think I’m recommending Cities management. Something has changed as of recently. My old manager was Kate Whalen. Sorry if I miss spelled her name. She always answered live when I called, if not she always retry calls same day. I …
I want to report that Angie quickly responded to my email for assistance and explained that she is her to cover for Kate in particular for emergency types of situations. I appreciated her timely response and explanation.
I contacted Kelly to request information that I needed and she responded immediately. She directed me to the website where I could easily find the information.
It’s them against you. They don’t want to solve issues – They simply want to portray themselves as correct. No good at all.
Unfortunately they will put a lot of effort into my issue because they are wrong, and they won’t admit it.
Our community is well taken care of – it’s beautiful and I’m proud to live there. I am extremely happy with our association manager and Cities Management.
Terrible company when it comes to working with the actual home owners. The amount of emails that I’ve sent that have never been replied to is ridiculous. Lori M. is about as useless as they come. ASSOCIATIONS BEWARE.
very friendly job site crew that explained in detail what they would be doing. quality job. thank you to Mindy for a speedy resolution to an unexpected event!
Terrible. It took months for our elevator to be fixed. We are currently having water pressure issues, for 3 weeks now. Problems do not get resolved in a timely manner.
Mary went out of her way to help me. It’s refereshing to interact with a client services person who can get things done AND they are very personable! Thanks so much, Mary.
Sure wish they had plows running over the weekend for a snow service I pay for and had 4″ of snow. It’s on a weekend so they won’t plow the streets?? Ridiculous. Wish I could leave 0 stars.
Slowest association ever. I have been requesting lights to be fixed on the exterior of our home for months and nothing has happened. We are paying a fee and not seeing results. This is turning into a safety issue as it is pitch black at night walking up to our unit.
I am the treasurer for our association and I asked Percy for help explaining a complex accounting issue. He spent 30 minutes on the phone with me to make sure I understood it well enough to explain it to my board. Thanks Percy!
My experience with the people who take your calls has been excellent. However the follow through on actually doing something about the request has not been good in my experience.
Terrible customer service. Been trying to reach them by phone, email, and snail mail. Have left detailed message after message over several weeks at all times of the day. They simply do not want to respond. Very disappointing.
The lady I spoke to about my association fees since I am selling my house was so unbelievably rude. I hope I never have to work with this company again. Way to have a nice holiday spirit.
Very responsive team. Whenever I need help and they communicate back in quick time. Knowing that they come back to you quickly is great relief – no waiting game.
Horrible. Every convenience they claim to provide will in fact become every inconvenience you have living where this association is involved. Plan on an excessive wait for the snow plows and sidewalks being cleared, having grass on …
Stephanie was truly excellent in dealing with my requests, and she was totally professional, knowledgeable, and very responsive. How lucky to have employees like Stephanie!
Kelly Johnson does a nice job for our association. She listens to constructive criticism and positively makes adjustments as one of her strongest attributes. Association management is a thankless job.
I had questions about my account. Jenn looked at the account and explained the situation to me. She printed out the ledger sheets and sent them to me. I am completely satisfied with the way she handled it.
As an Associa employee, I can say first had that Cities Management is a great company. They care about their employees and the associations they serve.
I would not suggest this management company for your association. Karen S., one of their property managers in specific has not done a good job at controlling expenses and getting annual bids. She is extremely opinionated and it has caused a lot of disconnect between the board members. I feel there are better companies out there.
Horrible service. Created multiple tickets on 4-12-19 no responses on those. I gave you a bad review you said contact info@citiesmanagement.com I did that on 5-30-19 asking for updates on my outstanding tickets. Still no response and it is 6-22-19.
The customer Service is Unbelievably terrible! It is impossible to call and talk to the property manager. People answer the phone and say they will have the property manager call and it never happens. The property manager is always out …
Kelly has been such a pleasure to work with. She is also very prompt with follow up and always willing to help even if its not an association problem. I highly recommend her.
Cities Management is the best management Company. They have the most helpful staff and were always there for all the homeowners needs. I worked with them for almost 8 years while on the board.
Our association is new to Cities and have been working with Lori, Bryan and Cities Maintenance to get all the repairs in our community completed before winter. The techs on site are knowledgeable, courteous and gets the job done.
Everyone needs to steer clear of this company. They have absolutely no idea how to manage your properties money and don’t respond to requests.Our building has ended up with $1,000’s of dollars in late fees from them not paying our properties bills! Scary that they call themselves a management company.
We have been harassed over and over in the last few years by this company at Staring Lake townhome. Everything from threatening to tow our car from OUR driveway to complaining about someone smoking in OUR driveway to leaving the grill outside overnight to cool after a late supper! Can’t WAIT to move!
I’ve had nothing but great experiences working with Cities Management. Percy is always more than helpful and professional when I need anything. Keep up the great work!
Kelly has a done a great job, especially when transferring from our old management with all the unforseen difficulties. Since Kelly has been with us a little over a year we’re in a much, much, much, much better place with the knowledge & …
Stephanie has always been very helpful whenever we need her, and always tries her best to make sure all of our questions are answered. She is always on time and we never have to wait too long for a response. We really appreciate the business.
I worked with Sadie for a number of years while I was on the board. I was very happy with her attention and response time. She is definitely an employee you would want to keep.
Sadie was so helpful and pleasant to work with! She got me what I needed right away, thanks to her we were able to close on a member’s new home very quickly. Thanks Sadie! 🙂
My experience with Cities Management has been fantastic! My friend just got a job with them and I could not be happier for him. Couldn’t have a better person working for a better company. Congratulations Jeff!!
Company failed to raise my automatic payment when they raised their dues, and charged me a late fee. My account is on autopay, and the company was completely unreasonable and condescending when I contacted them about it. If you have a …
As a contractor I’ve enjoyed years of working with different property managers who represent Cities Management at select townhome associations for ground maintenance and landscape needs. They are a very ethical and professsional company and …
This so called management company is the worst ever!!! The person they have assigned to manage my development has lied about addressing property maintenance issues. There are properties with run down conditions that have persisted for …
I appreciate Stephanie’s professional and timely assistance, when I called looking for my Welcome Packet information yesterday. She took responsibility for getting the information to me immediately, so I could log onto the resident portal and set up my account. Thank you, Stephanie!
This association is terrible. The communication is unacceptable. When contacted the manager and board with specific questions the response was vague. At the mercy of their rules, but the rules are not specific and open to a person’s …
This is the worst company I have ever seen. I have a lawn maintenance request that the original request was in May. It shows the work approved by the board but to date no one has come out. The person over our Humboldt Greenway Homes Is …
We have had several opportunities to seek Jenn Brekkestran’s guidance recently after moving in to Waterford Townhouse. She has been most receptive to our questions and has replied to our questions in a timely manner.. We are very pleased with her assistance.
Always when I need help from the Association, I have gotten an excelent service , especially from JaimeLynn .
Thank you very much and please congratulate her.-
I’ve worked with a few associations in the past and never have I felt more bullied into “complying” with their rules. Recently I received an email from the company telling me it’s a privilege to allow pets at the association. While I know …
Most unethical unprofessional management company I have ever dealt with. They hire poor lawn care and services and the upkeep on the property is not acceptable. They try to charge people for unbelievable things. They raise the association dues every year as well. Would not recommend moving into anywhere that cities management manages.
I read in detail all three previously cited complaints and in these three cases, Cities Management was not responsible for their frustrations. Cities Managements is not the decision maker, all decisions ultimately need the approval of the …
I have had the pleasure to work with Kelly Johnson on numerous projects and she is a pleasure to work with. Kelly is very professional and always has the best interest for her clients. I would highly recommend Kelly and Cities Management for your association needs.
The worst property management, least competent and absolutely unprofessional staff, unacceptable customer service, discriminatory homeowner treatment, list goes on and on… …
Jeff Flobeck is a new hire with Cities Management, and I have worked with him in the past on many projects, in which his customer service was outstanding! Jeff is a great asset to Cities Management and I know a lot of his clients agree. I HIGHLY RECOMMEND HIM TO ANYONE LOOKING FOR A RELIABLE CITIES MANAGEMENT REPRESENTATIVE!!
—- Burnsville Mn. Eagles Ridge Townhouse Assn Manager Sadie Vance —- Sadie was instrumental in putting my Application for Architect/Landscape Modification request on the fast track. My Garage door was damaged and I wanted to get it …
Too bad you cant leave 0 stars. We live in the berkseth townhomes. We have been trying to contact our manager sadies vance for the last 3 weeks due to our vehicle being damaged from our road that has needed replacement for the last 3 years …
With the thawing temps and rain a couple weeks, I experienced my first roof leak in my new townhome. I called Cities Management and within 24 hours they had dispatched a maintenance technician to address my issue. Thank you for the prompt and professional service!
I have had the pleasure of working with several property managers from Cities Management: most recently, with Josie Flicek. All of them are professional, knowledgeable, work well with their respective boards and very attentive to their client’s needs. I highly recommend the folks at Cities Management.
It has been a very pleasant experience working with Mindy. She is a hard worker and gets things done in a timely manner. She also has referred several projects to Cities Maintenance and they always do a great job and stand behind their work.
As a vendor that works with Cities Management we have had nothing but a positive experience. The Managers are knowledgeable and an absolute pleasure to work with. We hope to continue this long lasting relationship for many more years to come!
First time selling a property that is managed by Cities Management. Ordering proper documents was confusing, but I ended up ordering the wrong ones. Stephanie contacted another department and got the solution that I needed and refunded …
Poor service along with poor contractors. Still have damaged siding that was supposed to be fixed several years ago. Outside light fixtures no longer have paint on them. They hired a crew to take sledgehammers to ice dams on our new roof. …
I’ve been a homeowner in an association managed by Cities Management for the past 4 years, and I can unequivocally say that they are terrible at communicating with homeowners. They do not respond to questions in a timely manner, and the …
Kelly Johnson worst management ever does not pay contractors in timely manner and is a control freak. Most disorganized and unprofessional person I have ever met. Sad that mulberry downs owners 114 of them 72 owners voted to remove her even …
The less than professional performance of your employees is shameful. Kathy Meyers has continued to provide bad advice, inconsistent administrative support, and overall customer service for over 7 years. She selects the projects and level …
Writing a review since I’ve that Cities responds to poor reviews but is unable to respond to my of emails and phone messages that I’ve left for my association manager regarding a ticket for work that needed to be done on the exterior of the …
I live in the Staring Lake townhomes in Eden Prairie, but they recently switched to a different contractor for snow removal that skips a significant number of driveways. …
Our representative Jenn Brekkestran is extremely unresponsive. Left her a vm 2 weeks ago to which she has yet to respond and a promise to get back to us on an issue that has been going on for a month. Their record keeping is also …
Most terrible property management company EVER! Over the course of 11 years the rates go up, I had dead bushes for 3 years with several service requests. I had flooding in my garage due to insufficient snow removal on the driveway. I did …
I have been employed at Cities Management since 2009 and hope to be there for many years to come. The moment I walked into the office I remember thinking this would be a cool place to work. Six years later I was right. I have cultivated …
I have worked w cities Management for over ten years with a town home I own in Egan. I can tell you my experience w them is terrible, they don’t to want to help you and are very rude and demeaning. they most recently issued me a fee on …
Terrible company. I called in for guidance on a dryer vent payment. The person who answered was nice and walked me through how to do it. I also asked them about the HOA going up and how to adjust my autopay. They looked at it and advised me …
Speaking both as a homeowner and a real estate agent – this is one of the best association/management companies I’ve ever dealt with. They’re always responsive to questions and will work with you to get things sorted out if there is an issue.
This company is awful. Heather Jenness is my property manager and she is impossible to reach. They fined me like crazy because they dropped the ball when they took over management of a property I own. Rather than calling me to get my …
It’s been three days now since the snow event of last Friday. In spite of contacting Cities twice now, the main walkway between the lower and upper parking lots, at the top of the stairs, at Pondridge townhomes remains blocked by a pile of …
I’ve lived in my townhouse for 14 years. Cities management has been my HOA all that time. I only had one problem in the 14 years here. A dead willow tree in my backyard had to be removed. I contacted the head of our Association Sadie and she took care of the problem.
Unfortunately zero stars is not an option. These guys are literally thief’s! I have sat on the board of a townhouse association they managed and they were the most unprofessional, unqualified, and dishonest company I have ever worked with. …
Spoke with Mary from Customer Services about replacing my storm door. We reviewed the applicable language in the rules for my association. She immediately sent me the form I needed to complete to receive any necessary approval. Mary was …
Jenn Brekkestran is absolutely a great person and professional to deal with.
Always responsive, always helpful with good understandings of needs and issues. Full of energy to SOLVE the problem. Very kind way to help with very much polite …
I was in a townhouse managed by this company for 18 years. They were the worst!!! They let renters occupy almost 50% of the units, which were all supposed to be owner occupied when I had mine built!!! I lost a lot of money when I sold …
Cities Management has been a joy to work with over the past 3 years. I know it is a tough business, but we have been very satisfied with their service, responsiveness and flexibility.
I’ve been working with Cities Management for several years. If your looking for a management company that cares and is responsive to your needs, this is the one! Heather Sadler is a Rock Star!
I wish zero stars was an option. I have been on the townhome board and interacted with Cities Management a ton. While the service varies a bit by the manager you get, and you will get a lot due to a lot of turnover, the overall company is …
Our Cities Management representative Jesse is awesome! He certainly knows how to work with others and I feel like he is always looking out for our best interest. He explains things in detail to us if needed and has always been there for …
A huge thank you to Mindy with Cities Management and Mike with Crest Exteriors for all the help they always offer and wonderful job they do. The crew for Crest Exteriors were great guys that did a wonderful job. Very friendly staff and very hard working! Top of the line company that I would recommend to anyone.
If I could give zero stars I would. Worst management company I have ever dealt with. I had been in my townhouse for 3 years now and my last management company was great. This one is just horrible. They never return your phone calls or …
During my 34 years in business, I have worked with more management companies than I can keep count of and hundreds of Residential Property Managers. I’d like to extend kudos especially to Mindy Dahlberg. She’s a knowledgeable, consummate professional. She’s an excellent communicator and also possesses a great personality.
Heather in Accounting (IC) ROCKS! I have to believe that being in Accounting for a company that manages a multitude of properties with all types of residents that there may be 1 or 2 homeowners who are NOT calling Cities Management to …
Jeff Flobeck has been our representative from Cities Management for over 4 years. He is a dedicated professional. He has done an outstanding job assisting us with townhome business. I would recommend Jeff if you looking at Cities …
Online service requests are not taken care of within a reasonable amount of time, even when many residents make the same request, and sometimes requests are outright ignored. And I’m not talking about unreasonable requests–things like …
Had a very pleasant conversation with my new BFF, Mary Meyer. I sought
counsel about necessity of Board approval for replacing the patio
door on our 4-season porch. PROMPT, POLITE ANSWER and ARCH/MOD …
When my husband and I bought our townhome, we quickly learned that our Association was a financial only client with Cities Management, and that the “Board” was one person who did not respond to homeowners. We were very frustrated and didn’t …
Every single complaint is from a NON-BOARD memeber I wonder why that is. Every 5star review is by a Board member or a Pres. The reason why is they do not pay any HOA dues at all. The one comment by one of the Presidents she stated she has …
I’ve lived in a condo run by Cities Management for 10 years We have had numerous association managers. I try not to ask for much, but my experience has been terrible. They are typically unresponsive and difficult when to work with when …
BEWARE!
1.) A professional roofer told me that I didn’t need a new roof. However, a board member (from Fish Lake Woods Townhomes) wanted a new roof, (due to hail damage …
I cant say enough wonderful things about our property manager, Sadie Vance! She has been great to work with these last couple of years. We know that she does her best while juggling several properties. She is usually very prompt at getting back to our members on the board and getting stuff done! She is defiantly a keeper!
I have owned a townhouse in the a Twin Cities association which is managed by Cities Management. I have owned this unit for over 13 years and have worked with many of the local management companies, but ever since Cities Management – an …
Miranda James started as the Manager in our Vermillion Grove Association in February 2020, and I am finding her very pleasant and understanding of homeowner’s problems. If you send her an email or phone message, she definitely answers the …
Having the right Association Manager makes all the difference in the world! I am so impressed with our new Manager, seems as though she is working with our Board Members to get things accomplished, which we were having major problems with. …
I was hesitant to move into a townhouse but after 5 years being here I still love the service n commitment to doing what’s best for our association. The manager assigned listens to my concerns or issues and gets it resolved at a very reasonable time frame. I highly recommend Cities management. Great job!
Our property manager, Lauren, is great. Although new to the industry, she has quickly learned key skills of a good PM and been very Responsive, Detailed, and maintained regular communication with our Board and the residents. Keep up the great work.
We work as a vendor for this company, from top to bottom they are an amazing company! Everyone that I’ve encountered has been polite and always helpful, we’ve been in this industry for over 15 years and I can say they are my favorite team to work with. A special thank you to Richard & Julie!
We have worked with cities management and Mark Sweet for the past 10 years. They have been nothing but spectacular to work with. They are proactive and attentive to our townhome community. The pride that they take in making our association …
I can see why the ratings are so low. It starts at the top with the President, Traci Lehman. She will not return calls or emails over a situation their incompetent staff created. As a result of them mailing notices and dues increases to a …
This is honestly the worst customer service I have ever experienced in my life. When I purchased my townhome back in April, I received no welcome packet and had no way to pay my dues. I called the company and asked how much I owed and how I …
After an incident within our townhouse association (multiple units/neighbors involved), I reached out to cities management to inquire about problem-solving. I was quickly contacted back by our association manager who had already taken steps …
I can’t say enough how amazing Emily Jaekels at Cities Management is and how responsive she is. They have a great management team surrounded by amazing upper management. They are always a phone call or email away and always respond same day. Amazing job Cities !!
I am not one to leave a bad review but this company is so unprofessional and poorly operated that I felt it was absolutely necessary. First and foremost, every one star review is accurate. Given the incompetent folks who run this place, …
Cities Management took over my association a month and a half ago. Since then, my lawn has not been mowed in almost 3 weeks and I have weeds growing over a foot tall in my yard. This is a brand new development. Our neighbors who are in a …
I’m with most of the reviews that say if I could give this company a zero I would. Most unprofessional staff I have ever seen. Snotty unprofessional return emails, crazy fees when paying with a card. If I had my choice over again would not …
I would give them zero stars if I could. I am not one to write reviews, but this company is TERRIBLE! We have lived in another larger community prior to this and had an awesome management company! Cities Management is a complete joke. …
I am a Board Member and have been for a long time now. During this time our Association has had Cities Management as our management company.
I have been totally satisfied with their service as well as the service from my manager Mark Sweet. I would give him a rating of 5 star plus!
Horrible management company. Do not use them, they have no experience and do not get back to people promptly. I can’t believe my association hasn’t fired them yet, they are so inept.
Our property manager has been stellar and always goes above and beyond for us. We have had Emily now for at least 3+years and she really knows not only us Board members but our property as well. I have watched hear learn and grow a a property manager and you can tell that she is invested in us and truly cares about us as well.
I have been in the community management industry for 15 years and with Cities Management for over 5 years. I am proud to be part of their team. We value our clients very high and we strive to provide them with the best customer service. We …
Alexis is simply a gem! I had a tough situation where my brother was past due on his association and Alexis saved him from more fees and was really kind. This company has shown that they are not only an amazing company but they are also inclusive and an ally to minority communities.
I moved into my home in April and received my welcome packet. I got one statement saying I owed my dues, thought I signed up for auto-pay and never got another statement so assumed that was correct. In October I got a bill for several …
Thank you Heather and Cities for being a trusted partner for our condo association at Brookfield WI. From our experience we can say that Cities pay great attention to our association ops, transactions, reporting and compliance. Thank you Heather for a fantastic job !!
Very poor communication. They switched their system to paper billing even though we were already in electronic billing. A letter from their Vice President, Jenni F., went to only some members of our association stating this change and if …
I have been a town home own at the Point Court Homes since 2006. I have worked with Mark Sweet since I bought my townhouse. He and the Cities Management team has done an awesome job helping with any issues I have had. Mark recently helped …
Cities Maintenance department goes above and beyond to ensure all homeowners are satisfied with the service they provide! Zach Hunter you are an AMAZING project Manager. Thanks for all you do.
I am a member of the board at The Pointe Court Homes. I have lived in the complex for 19 years. I have attended most of the Association Annual Meetings. For the most part the Annual meetings were uneventful witha full discussion of any …
Sharin Menendez has been my point of contact recently for a Delinquency Issue we are dealing with in our Association. As a Board Member, I appreciate the level of Professionalism and Knowledge that Sharin brings to her role. Her guidance and involvement in the issue is extremely beneficial to our Association.
We have had a amazing experience over the years with our association manager at Weston Woods on the Park, Coon Rapids. She is always on top of everything she does for us. Couldn’t ask for a better manager….
Phone staff are helpful and professional. Employee Kate always responds to my email in a reasonable amount of time. Sometimes I don’t like her answer, but I feel it is important to separate Cities Management work from my association’s …
I have been on our Association Board as President for the last 20 years! We have had Cities Management the whole time. If you are happy…. why look elsewhere? We have been totally amazed with the service we have received. We have had two …
I am the owner of Minnetonka Zip: 55343. This is a terrible company that charges $384 per month for association fees and charges all the owners for various purposes. In the three years I have owned this apartment, in addition to association …
Working with Alexis Hart and Cities Management has been great! She is very responsive, on top of things, personable, and just great to work with all-around.
We have worked with Cities Management for several years at multiple properties. They are a very professional company to work with. They have been both responsive and timely in resolving any issues or conflicts that may inevitably arise. I …
Cities Management, specifically our Property Manager, Heather Sadler, has been a joy to work with since I’ve been a Board member. Our questions are answered in a timely manner, Board meetings are run professionally and timely. Cities …
Prairie Sunrise Town Homes in Stacy: I can speak from September 2020 when I moved into my town home and became President. There were non acting board members for 5 years prior. The HOA was a mess and left it up to Cities Management to …
Thank you Tim Schloe for organizing and making sure the project I had was started and completed in a timely manner.
Thank you for helping me with all the necessary paperwork…you made this project …
We have a townhome that Cities Management manages for our association, and Lauren Koob is the property Manager. I recently have had problems with recycling being picked up, and I was pleased with how quickly Lauren responded by email to my …
I have had several communications and interactions with Julie, and she is as good a customer service person as I have ever worked with… in any type of business!
Kate Wallin has done asn exceptional job servicing our townhomes and the associated Board. She is always on top of issues and potential issues for the benefit of all of us.
We have lived here at our Townhome pretty close to 20 years ago new at that time. any issues needing attention from the beginning have always been handled correctly & prompt. Kate Wallin, in my opinion has always taken the extra step to …
Emily Jaekels Is a great property manager and is a very good reflection of Cities Managements professional team . She is knowledgeable and is very detailed in her work .
Cities Management is an excellent management company. I have worked with them as a vendor for many years and the managers possess vast knowledge and a wide range of skill set in managing common interest communities.
Cities Mgmt has a huge mess to clean up from our previous PM who barely lifted a finger. Never use Sheri Nelson of Waltzer Mgmt. With this, we have a long list and much detail to keep track of. We are in the need of reminder checks and lots …
This is a shout out to Emily Jaekels – what a GREAT property manager at Parkland Estate in St. Bonifacius! Always quick to respond to my inquiries – and, when necessary, to come to my home to address a situation. She and her daughter came …
Working with Cities Management has been great! Most of that is because of Emily, our Property Manager. She has been top notch and extremely knowledgeable! Cities Management makes it simple to submit requests and follow up in a timely manner. Kudos to Emily and the HOA team!
We have lived in Bloomfield Vineyards for the past three years and have had a very pleasant and professional relationship with Cities Management and our Community Manager, Emily Jaekels. Both have been very responsive to our needs and questions. I highly recommend Cities and Emily,.
Love working with Cities Management in regards to the assistance they provide our HOA, and much of that credit goes to our property manager Emily. Since she took over our account she’s been on top of everything we bring to her and doesn’t hesitate to let us know of anything we need to address with our association. Thank you Emily!
I have worked with Mindy and Cities Management for over 6 years now. I cannot say enough on how spectacular Mindy has made my role as President so easy. She is always professional, easy going, takes the time to listen, and has compassion …
I live in Easton Village in Lake Elmo over 14 months now. Cities is our second management company it’s not any better . I feel there’s to
Much misinformation and misunderstandings of our HOA documents that as a …
Our association just switched to Cities Managmeent. I did not get a phone number in our welcome letter. I then found online their company number. I was told to contact Emily J. I would like to know how to reach Emily J. I tried her direct …
Norb – Heritage Townhouse Assn. – Just started working with Sharin in accounting to make sure that invoices are coded correctly. We worked on improving the flow of information between our association and her office so as to minimize coding errors. Sharin was very helpful in the process.
Julie Sterud is amazing. She is excellent with details and always pleasant, even in the toughest of situations. Kudos for her work. Brookside-One would like a little more of her, if possible, but all is well with her performance, absolutely.
First of all I would put zero star review. Very hard to deal with them . Manager Penny Mixhau always ignore to talking to her clients and breaks her promises. when my account balance is Zero but she still chrging me by her attorneys. …
Jordyn really is the best manager that Cities Management has had. Jordyn responds to emails and phone calls, with professionalism and courtesy. For many years, under other managers, Cities Management would not reply, when we needed to reach them. But, Jordyn has stepped up and is very responsible. Thank you, Jordyn!
The association fees kept going up each year @Brittany Villages in shakopee but the services for snow plowing or lawns care or any services that this company provided they suck at it. I would never in my lifetime recommended this company …
I purchased my condo in 2000; this association had been using Cities Management since building was completed in 1995. Our first property manager was dreadful but we were “rescued” by having Kate Wallin assigned to our account. Since then, …
I generally do not leave reviews, this is the second time I have done so for any product/organization. I have worked in the lawn and landscape business for 30 years. I have worked with many managers at Cities over the years. I currently …
Cities management is the worst association in the books. If you are in the market for a home and this is the HOA run. Especially if you have any expectations for repairs or maintenance, please look at my lovely non-plowed driveway.
We are so happy we switched to Cities Management 10+ years ago. Our homes and our property are in such better shape now. And we have definitely benefitted from the knowledge and expertise provided by Cities Management and our remarkable Property Manager Mark Sweet. We are so impressed with how well he takes care of us!
I would never recommend this management company to anyone looking to buy a property managed by them. Ever. The list is too long to mention, but along with the fact that the first reviews that were 5 stars all were from vendors that work …
I have worked with Cities Management for many years and hold them in very high regard. They are a highly professional organization and they employ top-notch Association Managers. They are great to work with and they really take care of …
Review for Emily. I have lived in the association since 2003. I have been on the board of directors with all of the past 3 or 4 Association managers from a couple of management companies. Emily is the most focused and productive of all the …
I wanted to take the time to provide some feedback on Eric Carlson since he has taken over our association. Eric has been nothing but superb! When he was temporarily assigned, within two days he was out on the property with us doing our …
Have worked with Emily at Cities Management for several years now and am extremely satisfied. She has continuously gone above and beyond to make certain I’m kept up to date on all pertinent issues and makes certain all goes smooth. She’s …
Our association has used Cities Management for a few years now and it has been a great experience from a homeowner perspective. This is the third management company we’ve used in the 13 years I’ve lived in my home and Cities is, by far, the …
As a board member of an association that Cities Management manages in Ramsey, MN I couldn’t be happier and more pleased to work with them. I’m satisfied in the services they provide! …
I own a landscape and lawn maintenance company and have worked with several management companies over the years and find that cities management managers work hard to stay on top of their customers needs and follow through with vendors …
Our townhome development had CM as our management for several years and I wish I could say something positive but it was overall a pretty bad experience. Our representative was as nice as ever and attended the board meetings but he never …
I don’t think I’m recommending Cities management. Something has changed as of recently. My old manager was Kate Whalen. Sorry if I miss spelled her name. She always answered live when I called, if not she always retry calls same day. I …
I want to report that Angie quickly responded to my email for assistance and explained that she is her to cover for Kate in particular for emergency types of situations. I appreciated her timely response and explanation.
Stephanie Henderson
Poor customer service.
MICHELLE BOECK IS FANTASTIC!
Thank goodness for Stephanie!
Really quick response to my question ! Much appreciated
Terrible customer service & no apologies offered.
very helpful and replied to my email very quickly. thank you!!!!!
Mary was very helpful answering my questions.
Helped me with HOA release forms.
I found Stephanie very helpful and welcoming!
Very helpful when I had an issue with management.
Thanks for the great customer service, Percy Eykyn!
Jessica was very prompt and helpful! Thank you Jessica!
Stephanie really delivers! Much appreciated.
Miranda is doing a fabulous for our Association
Do not use this management company! Very poor communication.
Answer your phone!!! very unprofessional and your online payment system is very outdated.
I had excellent help on the phone; couldn’t ask for more.
Worst service I have ever experienced! It is truly unbelievable how bad they are!
Terrible. Unresponsive national conglomerate. Don’t expect quality service at all. Buyer beware.
Stephanie was extremely helpful, courteous and prompt with relaying information!
I have found Jessica to be very unprofessional, not responsive and rude. I do not appreciate the management of this company.
Miranda is wonderful to work with, very knowledgeable and personable.
Stephanie gets back to me right away, she is very prompt and professional.
Jessica was very helpful and courteous, got what I needed right away
Shout out to Kelly. Extremely helpful, and prompt. Made life so much easier!!!! Thanks again!!!!
If you need anything just try and get ahold of these people, impossible. The worst management company I have ever worked with.
Stephanie was courteous and able to help me within just a few minutes!
Jessica was very helpful and was able to help guide me through the change I needed to make. Thank you!
Don’t even bother with these people……why do ya think they have an overall rating of 2.8 out of 5 star ??????
Working with Sarah T. Is always a joy. Very friendly and helpful. Thanks!
Like the person in an earlier post said, If at all possible, do not do business with this company. Plenty of incompetence to go around.
Terrible service not wanting to help and let board members target people. They don’t obey laws that protect certain animals
Sadie Vance answered my question and dealt with my request very quickly and professionally. I also received a detailed response. Excellent!
Had a great experience working with Josie. Would highly recommend her.
If they were smart they would manage to pick a flashier name. Unless it’s a front for an illegal monkey smuggling operation.
Had a great experience working with one of their accountants, Percy. Very professional.
We experienced very poor customer service and homeowner treatment. Things worked much better for our neighborhood being self-managed!
I contacted Kelly to request information that I needed and she responded immediately. She directed me to the website where I could easily find the information.
Stephanie was of great assistance in helping me get setup for automatic payment of association dues.
Unable to get them to fix my Air Conditioner that THEY broke. Repeated calls, emails and nothing. DO NOT DO BUSINESS WITH THIS COMPANY
I enjoy working with Kelly. She is always so friendly and pleasant to work with.
billing answered phone. helpful
The Property Manager is great to work with and is very professional. I highly recommend Cities Management.
I requested a COI for our rental properties and within 15 minutes I received the document by email.
Ms. Wagner has always been prompt and thorough in responding to my wife and I. We appreciate that very much. Greg
Mary was AWESOME, it’s so nice to deal with good communicators. Looking forward to being a good neighbor!
she kept cutting me off and transferred me without asking me if i wanted to. She is clearly irritated with customers.
Mary was an absolute pleasure to talk with. Very helpful. She make my day fabulous!
EXCELENT SERVICE AND ATTENTION OF MR. CHOW. THANK YOU.
It’s them against you. They don’t want to solve issues – They simply want to portray themselves as correct. No good at all.
Unfortunately they will put a lot of effort into my issue because they are wrong, and they won’t admit it.
Sonja Williams is a great Manager! Her management style is very professional. Good job!
Our community is well taken care of – it’s beautiful and I’m proud to live there. I am extremely happy with our association manager and Cities Management.
I’m just so happy that Kate over at Cities Management no longer sends me ALL CAPS EMAILS! STOP YELLING AT ME! I’M A DECENT HOMEOWNER!!!!
Terrible company when it comes to working with the actual home owners. The amount of emails that I’ve sent that have never been replied to is ridiculous. Lori M. is about as useless as they come. ASSOCIATIONS BEWARE.
Stephanie is an incredibly organized and inventive individual who’s amazing to work and always keeps things upbeat and fun!
Employees are very rude and condescending. Unprofessional company. No wonder most of your high reviews are from your employees or people on the board.
very friendly job site crew that explained in detail what they would be doing. quality job. thank you to Mindy for a speedy resolution to an unexpected event!
A big shout out to Sarah T! She is helpful in all the best ways, thorough, and proactive. It is a pleasure to work with her. Thank you!
Terrible. It took months for our elevator to be fixed. We are currently having water pressure issues, for 3 weeks now. Problems do not get resolved in a timely manner.
Mary went out of her way to help me. It’s refereshing to interact with a client services person who can get things done AND they are very personable! Thanks so much, Mary.
We have done work for cities throughout the years and always have a great experience from start to finish. Very easy to work with.
Jessica was extremely helpful and patient with helping in setting up my account. Very prompt and responsive which was much appreciated.
Kelly is really a pleasure to work with. Professional, prompt and always dedicated to addressing concerns. Highly recommend her.
Sure wish they had plows running over the weekend for a snow service I pay for and had 4″ of snow. It’s on a weekend so they won’t plow the streets?? Ridiculous. Wish I could leave 0 stars.
Kelly has been great! We have worked with her over the last few years and we look forward to working together moving forward.
Slowest association ever. I have been requesting lights to be fixed on the exterior of our home for months and nothing has happened. We are paying a fee and not seeing results. This is turning into a safety issue as it is pitch black at night walking up to our unit.
I am the treasurer for our association and I asked Percy for help explaining a complex accounting issue. He spent 30 minutes on the phone with me to make sure I understood it well enough to explain it to my board. Thanks Percy!
Awful company. Never can you reach anyone or get a call back. They have fees for everything.
My experience with the people who take your calls has been excellent. However the follow through on actually doing something about the request has not been good in my experience.
Kelly Johnson has been a pleasure to work with over the past couple of years. Professional, polite and willing to work with us. Highly recommended!
Terrible customer service. Been trying to reach them by phone, email, and snail mail. Have left detailed message after message over several weeks at all times of the day. They simply do not want to respond. Very disappointing.
The lady I spoke to about my association fees since I am selling my house was so unbelievably rude. I hope I never have to work with this company again. Way to have a nice holiday spirit.
Emily has been great to work with. If you need a property manager that is responsive, stays on task, and is willing to help ask for Emily J
Very responsive team. Whenever I need help and they communicate back in quick time. Knowing that they come back to you quickly is great relief – no waiting game.
One of the best companies to work for. Support from team members is key with our group and I rely on all of them to make my job go smoother!
I love talking to Stephanie! She is the absolute best! I’m so glad you got someone competent to answer your phones! And Ron is amazing to work with!
Horrible. Every convenience they claim to provide will in fact become every inconvenience you have living where this association is involved. Plan on an excessive wait for the snow plows and sidewalks being cleared, having grass on …
Not happy they still have not fixed the hole and foundation problem outside of my townhouse
Stephanie was truly excellent in dealing with my requests, and she was totally professional, knowledgeable, and very responsive. How lucky to have employees like Stephanie!
Tim Schloe is conscientious, thorough and works issues to resolution – a great guy to have on your team!!
Kelly Johnson does a nice job for our association. She listens to constructive criticism and positively makes adjustments as one of her strongest attributes. Association management is a thankless job.
I had questions about my account. Jenn looked at the account and explained the situation to me. She printed out the ledger sheets and sent them to me. I am completely satisfied with the way she handled it.
They call to talk about sensitive matters that I am concerned about- voice mail. Then I return the voicemail, there is no one to address my concerns.
As an Associa employee, I can say first had that Cities Management is a great company. They care about their employees and the associations they serve.
I would not suggest this management company for your association. Karen S., one of their property managers in specific has not done a good job at controlling expenses and getting annual bids. She is extremely opinionated and it has caused a lot of disconnect between the board members. I feel there are better companies out there.
Horrible service. Created multiple tickets on 4-12-19 no responses on those. I gave you a bad review you said contact info@citiesmanagement.com I did that on 5-30-19 asking for updates on my outstanding tickets. Still no response and it is 6-22-19.
The customer Service is Unbelievably terrible! It is impossible to call and talk to the property manager. People answer the phone and say they will have the property manager call and it never happens. The property manager is always out …
Kelly has been such a pleasure to work with. She is also very prompt with follow up and always willing to help even if its not an association problem. I highly recommend her.
Great Service!!
Mindy with Cities Management was very responsive to my questions.
Cities Management is the best management Company. They have the most helpful staff and were always there for all the homeowners needs. I worked with them for almost 8 years while on the board.
Our association is new to Cities and have been working with Lori, Bryan and Cities Maintenance to get all the repairs in our community completed before winter. The techs on site are knowledgeable, courteous and gets the job done.
Everyone needs to steer clear of this company. They have absolutely no idea how to manage your properties money and don’t respond to requests.Our building has ended up with $1,000’s of dollars in late fees from them not paying our properties bills! Scary that they call themselves a management company.
We have been harassed over and over in the last few years by this company at Staring Lake townhome. Everything from threatening to tow our car from OUR driveway to complaining about someone smoking in OUR driveway to leaving the grill outside overnight to cool after a late supper! Can’t WAIT to move!
I’ve had nothing but great experiences working with Cities Management. Percy is always more than helpful and professional when I need anything. Keep up the great work!
Kelly has a done a great job, especially when transferring from our old management with all the unforseen difficulties. Since Kelly has been with us a little over a year we’re in a much, much, much, much better place with the knowledge & …
Stephanie has always been very helpful whenever we need her, and always tries her best to make sure all of our questions are answered. She is always on time and we never have to wait too long for a response. We really appreciate the business.
I worked with Sadie for a number of years while I was on the board. I was very happy with her attention and response time. She is definitely an employee you would want to keep.
Sadie was so helpful and pleasant to work with! She got me what I needed right away, thanks to her we were able to close on a member’s new home very quickly. Thanks Sadie! 🙂
My experience with Cities Management has been fantastic! My friend just got a job with them and I could not be happier for him. Couldn’t have a better person working for a better company. Congratulations Jeff!!
Company failed to raise my automatic payment when they raised their dues, and charged me a late fee. My account is on autopay, and the company was completely unreasonable and condescending when I contacted them about it. If you have a …
As a contractor I’ve enjoyed years of working with different property managers who represent Cities Management at select townhome associations for ground maintenance and landscape needs. They are a very ethical and professsional company and …
This so called management company is the worst ever!!! The person they have assigned to manage my development has lied about addressing property maintenance issues. There are properties with run down conditions that have persisted for …
I appreciate Stephanie’s professional and timely assistance, when I called looking for my Welcome Packet information yesterday. She took responsibility for getting the information to me immediately, so I could log onto the resident portal and set up my account. Thank you, Stephanie!
I enjoy working with Emily. She is not only very professional but also nice. Emily is a credit to Cities Management!
This association is terrible. The communication is unacceptable. When contacted the manager and board with specific questions the response was vague. At the mercy of their rules, but the rules are not specific and open to a person’s …
This is the worst company I have ever seen. I have a lawn maintenance request that the original request was in May. It shows the work approved by the board but to date no one has come out. The person over our Humboldt Greenway Homes Is …
We have had several opportunities to seek Jenn Brekkestran’s guidance recently after moving in to Waterford Townhouse. She has been most receptive to our questions and has replied to our questions in a timely manner.. We are very pleased with her assistance.
Always when I need help from the Association, I have gotten an excelent service , especially from JaimeLynn .
Thank you very much and please congratulate her.-
I’ve worked with a few associations in the past and never have I felt more bullied into “complying” with their rules. Recently I received an email from the company telling me it’s a privilege to allow pets at the association. While I know …
Most unethical unprofessional management company I have ever dealt with. They hire poor lawn care and services and the upkeep on the property is not acceptable. They try to charge people for unbelievable things. They raise the association dues every year as well. Would not recommend moving into anywhere that cities management manages.
I read in detail all three previously cited complaints and in these three cases, Cities Management was not responsible for their frustrations. Cities Managements is not the decision maker, all decisions ultimately need the approval of the …
I have had the pleasure to work with Kelly Johnson on numerous projects and she is a pleasure to work with. Kelly is very professional and always has the best interest for her clients. I would highly recommend Kelly and Cities Management for your association needs.
The worst property management, least competent and absolutely unprofessional staff, unacceptable customer service, discriminatory homeowner treatment, list goes on and on… …
Jeff Flobeck is a new hire with Cities Management, and I have worked with him in the past on many projects, in which his customer service was outstanding! Jeff is a great asset to Cities Management and I know a lot of his clients agree. I HIGHLY RECOMMEND HIM TO ANYONE LOOKING FOR A RELIABLE CITIES MANAGEMENT REPRESENTATIVE!!
(Any positive reviews from ‘Associa Company’ are fake: they are reviewing themselves.) …
—- Burnsville Mn. Eagles Ridge Townhouse Assn Manager Sadie Vance —- Sadie was instrumental in putting my Application for Architect/Landscape Modification request on the fast track. My Garage door was damaged and I wanted to get it …
Too bad you cant leave 0 stars. We live in the berkseth townhomes. We have been trying to contact our manager sadies vance for the last 3 weeks due to our vehicle being damaged from our road that has needed replacement for the last 3 years …
With the thawing temps and rain a couple weeks, I experienced my first roof leak in my new townhome. I called Cities Management and within 24 hours they had dispatched a maintenance technician to address my issue. Thank you for the prompt and professional service!
I have had the pleasure of working with several property managers from Cities Management: most recently, with Josie Flicek. All of them are professional, knowledgeable, work well with their respective boards and very attentive to their client’s needs. I highly recommend the folks at Cities Management.
Thank you Ben! Very easy to set up account!
It has been a very pleasant experience working with Mindy. She is a hard worker and gets things done in a timely manner. She also has referred several projects to Cities Maintenance and they always do a great job and stand behind their work.
As a vendor that works with Cities Management we have had nothing but a positive experience. The Managers are knowledgeable and an absolute pleasure to work with. We hope to continue this long lasting relationship for many more years to come!
First time selling a property that is managed by Cities Management. Ordering proper documents was confusing, but I ended up ordering the wrong ones. Stephanie contacted another department and got the solution that I needed and refunded …
Poor service along with poor contractors. Still have damaged siding that was supposed to be fixed several years ago. Outside light fixtures no longer have paint on them. They hired a crew to take sledgehammers to ice dams on our new roof. …
I’ve been a homeowner in an association managed by Cities Management for the past 4 years, and I can unequivocally say that they are terrible at communicating with homeowners. They do not respond to questions in a timely manner, and the …
Kelly Johnson worst management ever does not pay contractors in timely manner and is a control freak. Most disorganized and unprofessional person I have ever met. Sad that mulberry downs owners 114 of them 72 owners voted to remove her even …
The less than professional performance of your employees is shameful. Kathy Meyers has continued to provide bad advice, inconsistent administrative support, and overall customer service for over 7 years. She selects the projects and level …
Writing a review since I’ve that Cities responds to poor reviews but is unable to respond to my of emails and phone messages that I’ve left for my association manager regarding a ticket for work that needed to be done on the exterior of the …
I live in the Staring Lake townhomes in Eden Prairie, but they recently switched to a different contractor for snow removal that skips a significant number of driveways. …
Do NOT recommend. Not enough room to write my frustrations
Our representative Jenn Brekkestran is extremely unresponsive. Left her a vm 2 weeks ago to which she has yet to respond and a promise to get back to us on an issue that has been going on for a month. Their record keeping is also …
Most terrible property management company EVER! Over the course of 11 years the rates go up, I had dead bushes for 3 years with several service requests. I had flooding in my garage due to insufficient snow removal on the driveway. I did …
I have been employed at Cities Management since 2009 and hope to be there for many years to come. The moment I walked into the office I remember thinking this would be a cool place to work. Six years later I was right. I have cultivated …
I have worked w cities Management for over ten years with a town home I own in Egan. I can tell you my experience w them is terrible, they don’t to want to help you and are very rude and demeaning. they most recently issued me a fee on …
Terrible company. I called in for guidance on a dryer vent payment. The person who answered was nice and walked me through how to do it. I also asked them about the HOA going up and how to adjust my autopay. They looked at it and advised me …
Speaking both as a homeowner and a real estate agent – this is one of the best association/management companies I’ve ever dealt with. They’re always responsive to questions and will work with you to get things sorted out if there is an issue.
This company is awful. Heather Jenness is my property manager and she is impossible to reach. They fined me like crazy because they dropped the ball when they took over management of a property I own. Rather than calling me to get my …
It’s been three days now since the snow event of last Friday. In spite of contacting Cities twice now, the main walkway between the lower and upper parking lots, at the top of the stairs, at Pondridge townhomes remains blocked by a pile of …
I’ve lived in my townhouse for 14 years. Cities management has been my HOA all that time. I only had one problem in the 14 years here. A dead willow tree in my backyard had to be removed. I contacted the head of our Association Sadie and she took care of the problem.
Unfortunately zero stars is not an option. These guys are literally thief’s! I have sat on the board of a townhouse association they managed and they were the most unprofessional, unqualified, and dishonest company I have ever worked with. …
Spoke with Mary from Customer Services about replacing my storm door. We reviewed the applicable language in the rules for my association. She immediately sent me the form I needed to complete to receive any necessary approval. Mary was …
Jenn Brekkestran is absolutely a great person and professional to deal with.
Always responsive, always helpful with good understandings of needs and issues. Full of energy to SOLVE the problem. Very kind way to help with very much polite …
I was in a townhouse managed by this company for 18 years. They were the worst!!! They let renters occupy almost 50% of the units, which were all supposed to be owner occupied when I had mine built!!! I lost a lot of money when I sold …
Cities Management has been a joy to work with over the past 3 years. I know it is a tough business, but we have been very satisfied with their service, responsiveness and flexibility.
This review is in regards to the Cities Maintenance operation and particularly, Lori Ngo. …
I’ve been working with Cities Management for several years. If your looking for a management company that cares and is responsive to your needs, this is the one! Heather Sadler is a Rock Star!
I wish zero stars was an option. I have been on the townhome board and interacted with Cities Management a ton. While the service varies a bit by the manager you get, and you will get a lot due to a lot of turnover, the overall company is …
It has been a great experience with Cities Management. Approachable, responsive, and professionally competent.
Our Cities Management representative Jesse is awesome! He certainly knows how to work with others and I feel like he is always looking out for our best interest. He explains things in detail to us if needed and has always been there for …
Worst company ever. Will double charge you and not return calls or emails. Staff are also dikheads. Stay away.
A huge thank you to Mindy with Cities Management and Mike with Crest Exteriors for all the help they always offer and wonderful job they do. The crew for Crest Exteriors were great guys that did a wonderful job. Very friendly staff and very hard working! Top of the line company that I would recommend to anyone.
If I could give zero stars I would. Worst management company I have ever dealt with. I had been in my townhouse for 3 years now and my last management company was great. This one is just horrible. They never return your phone calls or …
During my 34 years in business, I have worked with more management companies than I can keep count of and hundreds of Residential Property Managers. I’d like to extend kudos especially to Mindy Dahlberg. She’s a knowledgeable, consummate professional. She’s an excellent communicator and also possesses a great personality.
Heather in Accounting (IC) ROCKS! I have to believe that being in Accounting for a company that manages a multitude of properties with all types of residents that there may be 1 or 2 homeowners who are NOT calling Cities Management to …
Jeff Flobeck has been our representative from Cities Management for over 4 years. He is a dedicated professional. He has done an outstanding job assisting us with townhome business. I would recommend Jeff if you looking at Cities …
Online service requests are not taken care of within a reasonable amount of time, even when many residents make the same request, and sometimes requests are outright ignored. And I’m not talking about unreasonable requests–things like …
Had a very pleasant conversation with my new BFF, Mary Meyer. I sought
counsel about necessity of Board approval for replacing the patio
door on our 4-season porch. PROMPT, POLITE ANSWER and ARCH/MOD …
Thank you Ben for sending over the insurance documents required for settling our insureds Loss Assessment Claim!
When my husband and I bought our townhome, we quickly learned that our Association was a financial only client with Cities Management, and that the “Board” was one person who did not respond to homeowners. We were very frustrated and didn’t …
Every single complaint is from a NON-BOARD memeber I wonder why that is. Every 5star review is by a Board member or a Pres. The reason why is they do not pay any HOA dues at all. The one comment by one of the Presidents she stated she has …
I’ve lived in a condo run by Cities Management for 10 years We have had numerous association managers. I try not to ask for much, but my experience has been terrible. They are typically unresponsive and difficult when to work with when …
BEWARE!
1.) A professional roofer told me that I didn’t need a new roof. However, a board member (from Fish Lake Woods Townhomes) wanted a new roof, (due to hail damage …
I cant say enough wonderful things about our property manager, Sadie Vance! She has been great to work with these last couple of years. We know that she does her best while juggling several properties. She is usually very prompt at getting back to our members on the board and getting stuff done! She is defiantly a keeper!
I have owned a townhouse in the a Twin Cities association which is managed by Cities Management. I have owned this unit for over 13 years and have worked with many of the local management companies, but ever since Cities Management – an …
Miranda James started as the Manager in our Vermillion Grove Association in February 2020, and I am finding her very pleasant and understanding of homeowner’s problems. If you send her an email or phone message, she definitely answers the …
Having the right Association Manager makes all the difference in the world! I am so impressed with our new Manager, seems as though she is working with our Board Members to get things accomplished, which we were having major problems with. …
I was hesitant to move into a townhouse but after 5 years being here I still love the service n commitment to doing what’s best for our association. The manager assigned listens to my concerns or issues and gets it resolved at a very reasonable time frame. I highly recommend Cities management. Great job!
Our property manager, Lauren, is great. Although new to the industry, she has quickly learned key skills of a good PM and been very Responsive, Detailed, and maintained regular communication with our Board and the residents. Keep up the great work.
We work as a vendor for this company, from top to bottom they are an amazing company! Everyone that I’ve encountered has been polite and always helpful, we’ve been in this industry for over 15 years and I can say they are my favorite team to work with. A special thank you to Richard & Julie!
We have worked with cities management and Mark Sweet for the past 10 years. They have been nothing but spectacular to work with. They are proactive and attentive to our townhome community. The pride that they take in making our association …
I can see why the ratings are so low. It starts at the top with the President, Traci Lehman. She will not return calls or emails over a situation their incompetent staff created. As a result of them mailing notices and dues increases to a …
Cities Management knocks it out of the park. I have personally worked with Mindy Dahlberg for 15 years and her customer service is second none.
This is honestly the worst customer service I have ever experienced in my life. When I purchased my townhome back in April, I received no welcome packet and had no way to pay my dues. I called the company and asked how much I owed and how I …
After an incident within our townhouse association (multiple units/neighbors involved), I reached out to cities management to inquire about problem-solving. I was quickly contacted back by our association manager who had already taken steps …
I can’t say enough how amazing Emily Jaekels at Cities Management is and how responsive she is. They have a great management team surrounded by amazing upper management. They are always a phone call or email away and always respond same day. Amazing job Cities !!
I am not one to leave a bad review but this company is so unprofessional and poorly operated that I felt it was absolutely necessary. First and foremost, every one star review is accurate. Given the incompetent folks who run this place, …
Cities Management took over my association a month and a half ago. Since then, my lawn has not been mowed in almost 3 weeks and I have weeds growing over a foot tall in my yard. This is a brand new development. Our neighbors who are in a …
I’m with most of the reviews that say if I could give this company a zero I would. Most unprofessional staff I have ever seen. Snotty unprofessional return emails, crazy fees when paying with a card. If I had my choice over again would not …
I would give them zero stars if I could. I am not one to write reviews, but this company is TERRIBLE! We have lived in another larger community prior to this and had an awesome management company! Cities Management is a complete joke. …
I am a Board Member and have been for a long time now. During this time our Association has had Cities Management as our management company.
I have been totally satisfied with their service as well as the service from my manager Mark Sweet. I would give him a rating of 5 star plus!
Horrible management company. Do not use them, they have no experience and do not get back to people promptly. I can’t believe my association hasn’t fired them yet, they are so inept.
Our property manager has been stellar and always goes above and beyond for us. We have had Emily now for at least 3+years and she really knows not only us Board members but our property as well. I have watched hear learn and grow a a property manager and you can tell that she is invested in us and truly cares about us as well.
Great customer service with Sharin. She was very helpful and kindly advised what I need.
I have been in the community management industry for 15 years and with Cities Management for over 5 years. I am proud to be part of their team. We value our clients very high and we strive to provide them with the best customer service. We …
Alexis is simply a gem! I had a tough situation where my brother was past due on his association and Alexis saved him from more fees and was really kind. This company has shown that they are not only an amazing company but they are also inclusive and an ally to minority communities.
I moved into my home in April and received my welcome packet. I got one statement saying I owed my dues, thought I signed up for auto-pay and never got another statement so assumed that was correct. In October I got a bill for several …
Thank you Heather and Cities for being a trusted partner for our condo association at Brookfield WI. From our experience we can say that Cities pay great attention to our association ops, transactions, reporting and compliance. Thank you Heather for a fantastic job !!
Very poor communication. They switched their system to paper billing even though we were already in electronic billing. A letter from their Vice President, Jenni F., went to only some members of our association stating this change and if …
I have been a town home own at the Point Court Homes since 2006. I have worked with Mark Sweet since I bought my townhouse. He and the Cities Management team has done an awesome job helping with any issues I have had. Mark recently helped …
Cities Maintenance department goes above and beyond to ensure all homeowners are satisfied with the service they provide! Zach Hunter you are an AMAZING project Manager. Thanks for all you do.
I am a member of the board at The Pointe Court Homes. I have lived in the complex for 19 years. I have attended most of the Association Annual Meetings. For the most part the Annual meetings were uneventful witha full discussion of any …
Sharin Menendez has been my point of contact recently for a Delinquency Issue we are dealing with in our Association. As a Board Member, I appreciate the level of Professionalism and Knowledge that Sharin brings to her role. Her guidance and involvement in the issue is extremely beneficial to our Association.
We have had a amazing experience over the years with our association manager at Weston Woods on the Park, Coon Rapids. She is always on top of everything she does for us. Couldn’t ask for a better manager….
Phone staff are helpful and professional. Employee Kate always responds to my email in a reasonable amount of time. Sometimes I don’t like her answer, but I feel it is important to separate Cities Management work from my association’s …
I have been on our Association Board as President for the last 20 years! We have had Cities Management the whole time. If you are happy…. why look elsewhere? We have been totally amazed with the service we have received. We have had two …
I am the owner of Minnetonka Zip: 55343. This is a terrible company that charges $384 per month for association fees and charges all the owners for various purposes. In the three years I have owned this apartment, in addition to association …
Working with Alexis Hart and Cities Management has been great! She is very responsive, on top of things, personable, and just great to work with all-around.
We have worked with Cities Management for several years at multiple properties. They are a very professional company to work with. They have been both responsive and timely in resolving any issues or conflicts that may inevitably arise. I …
Cities Management, specifically our Property Manager, Heather Sadler, has been a joy to work with since I’ve been a Board member. Our questions are answered in a timely manner, Board meetings are run professionally and timely. Cities …
Prairie Sunrise Town Homes in Stacy: I can speak from September 2020 when I moved into my town home and became President. There were non acting board members for 5 years prior. The HOA was a mess and left it up to Cities Management to …
Thank you Tim Schloe for organizing and making sure the project I had was started and completed in a timely manner.
Thank you for helping me with all the necessary paperwork…you made this project …
We have a townhome that Cities Management manages for our association, and Lauren Koob is the property Manager. I recently have had problems with recycling being picked up, and I was pleased with how quickly Lauren responded by email to my …
Emily Jackels is the reason our association works with Cities Management. She is very professional and always follows thru with anything given.
I have had several communications and interactions with Julie, and she is as good a customer service person as I have ever worked with… in any type of business!
Kate Wallin has done asn exceptional job servicing our townhomes and the associated Board. She is always on top of issues and potential issues for the benefit of all of us.
We have lived here at our Townhome pretty close to 20 years ago new at that time. any issues needing attention from the beginning have always been handled correctly & prompt. Kate Wallin, in my opinion has always taken the extra step to …
Emily Jaekels Is a great property manager and is a very good reflection of Cities Managements professional team . She is knowledgeable and is very detailed in her work .
Cities Management is an excellent management company. I have worked with them as a vendor for many years and the managers possess vast knowledge and a wide range of skill set in managing common interest communities.
Cities Mgmt has a huge mess to clean up from our previous PM who barely lifted a finger. Never use Sheri Nelson of Waltzer Mgmt. With this, we have a long list and much detail to keep track of. We are in the need of reminder checks and lots …
This is a shout out to Emily Jaekels – what a GREAT property manager at Parkland Estate in St. Bonifacius! Always quick to respond to my inquiries – and, when necessary, to come to my home to address a situation. She and her daughter came …
Working with Cities Management has been great! Most of that is because of Emily, our Property Manager. She has been top notch and extremely knowledgeable! Cities Management makes it simple to submit requests and follow up in a timely manner. Kudos to Emily and the HOA team!
We have lived in Bloomfield Vineyards for the past three years and have had a very pleasant and professional relationship with Cities Management and our Community Manager, Emily Jaekels. Both have been very responsive to our needs and questions. I highly recommend Cities and Emily,.
Love working with Cities Management in regards to the assistance they provide our HOA, and much of that credit goes to our property manager Emily. Since she took over our account she’s been on top of everything we bring to her and doesn’t hesitate to let us know of anything we need to address with our association. Thank you Emily!
I have worked with Mindy and Cities Management for over 6 years now. I cannot say enough on how spectacular Mindy has made my role as President so easy. She is always professional, easy going, takes the time to listen, and has compassion …
Sharin Menendez did a great job handling my billing issue. She pushed through the ACH process and now I’m all set!
I live in Easton Village in Lake Elmo over 14 months now. Cities is our second management company it’s not any better . I feel there’s to
Much misinformation and misunderstandings of our HOA documents that as a …
Our association just switched to Cities Managmeent. I did not get a phone number in our welcome letter. I then found online their company number. I was told to contact Emily J. I would like to know how to reach Emily J. I tried her direct …
Norb – Heritage Townhouse Assn. – Just started working with Sharin in accounting to make sure that invoices are coded correctly. We worked on improving the flow of information between our association and her office so as to minimize coding errors. Sharin was very helpful in the process.
Julie Sterud is amazing. She is excellent with details and always pleasant, even in the toughest of situations. Kudos for her work. Brookside-One would like a little more of her, if possible, but all is well with her performance, absolutely.
First of all I would put zero star review. Very hard to deal with them . Manager Penny Mixhau always ignore to talking to her clients and breaks her promises. when my account balance is Zero but she still chrging me by her attorneys. …
Jordyn really is the best manager that Cities Management has had. Jordyn responds to emails and phone calls, with professionalism and courtesy. For many years, under other managers, Cities Management would not reply, when we needed to reach them. But, Jordyn has stepped up and is very responsible. Thank you, Jordyn!
The association fees kept going up each year @Brittany Villages in shakopee but the services for snow plowing or lawns care or any services that this company provided they suck at it. I would never in my lifetime recommended this company …
I purchased my condo in 2000; this association had been using Cities Management since building was completed in 1995. Our first property manager was dreadful but we were “rescued” by having Kate Wallin assigned to our account. Since then, …
I generally do not leave reviews, this is the second time I have done so for any product/organization. I have worked in the lawn and landscape business for 30 years. I have worked with many managers at Cities over the years. I currently …
Cities management is the worst association in the books. If you are in the market for a home and this is the HOA run. Especially if you have any expectations for repairs or maintenance, please look at my lovely non-plowed driveway.
We are so happy we switched to Cities Management 10+ years ago. Our homes and our property are in such better shape now. And we have definitely benefitted from the knowledge and expertise provided by Cities Management and our remarkable Property Manager Mark Sweet. We are so impressed with how well he takes care of us!
I would never recommend this management company to anyone looking to buy a property managed by them. Ever. The list is too long to mention, but along with the fact that the first reviews that were 5 stars all were from vendors that work …
I have worked with Cities Management for many years and hold them in very high regard. They are a highly professional organization and they employ top-notch Association Managers. They are great to work with and they really take care of …
Review for Emily. I have lived in the association since 2003. I have been on the board of directors with all of the past 3 or 4 Association managers from a couple of management companies. Emily is the most focused and productive of all the …
I wanted to take the time to provide some feedback on Eric Carlson since he has taken over our association. Eric has been nothing but superb! When he was temporarily assigned, within two days he was out on the property with us doing our …
Have worked with Emily at Cities Management for several years now and am extremely satisfied. She has continuously gone above and beyond to make certain I’m kept up to date on all pertinent issues and makes certain all goes smooth. She’s …
Happy with the level of service received and communication from association manager Mark Sweet @ Cities Management. …
Our association has used Cities Management for a few years now and it has been a great experience from a homeowner perspective. This is the third management company we’ve used in the 13 years I’ve lived in my home and Cities is, by far, the …
As a board member of an association that Cities Management manages in Ramsey, MN I couldn’t be happier and more pleased to work with them. I’m satisfied in the services they provide! …
I own a landscape and lawn maintenance company and have worked with several management companies over the years and find that cities management managers work hard to stay on top of their customers needs and follow through with vendors …