Wow what a terrible company..reading the reviews and I would think they
would want to fix things but I guess not..so let me add to it..they are constantly adding charges to our account and never help with refinancing..send the …
Terrible customer service. Trying to set up bi weekly payments on the phone was like pulling teeth. I left several voice messages with no return phone calls. Long wait times to the call center.
I am a VA appraiser and this company does not pay there bills. I have a overdue bill going on 120 days. APPRAISER BE AWARE OF THIS WHEN ACCEPTING ORDERS FROM THESE PEOPLE
Stay away… This people are only interested in ur mortgage interest… They offer no help what so ever on this quarantine… Smh they only offering tp hold ur mortgage for 3 months then u have to paid it all at once… What kind of help is that??? So inhuman…
Terrible customer service they keep you on hold for hours and they locked me out of the website. My loan was given to them but if you have a choice with these guys don’t do it!
They do not allow online payments, charge for phone payments, and will not take a payment at their local branch. Who runs this joke of a bank? I’m contacting cap center mortgage to drop this joke of an organization.
Impossible to reach anyone. When I got through they would transfer me. The last attempt, I was given the phone number for Lending Tree, which doesn’t make much sense.
why there isn’t negative stars ? i love to give 1000000 negative stars for customer services. They have one of the worst worst worst worst worst customer service in USA. I feel very unlucky to do a business with citizen one home loans.
Customer Service is BY FAR the absolute worst. It doesn’t matter what time you call, there will ALWAYS be a 1-2 hour wait time. Then after waiting on hold for over an hour they hang up on you. DO NOT USE THEM FOR ANY LOANS. RUN.
Monitor your payments. I just found out that my credit score was lowered because although I was paying far in advance of my grace period, the payments would post afterwards and make it appear as if I was late and reported. I should have …
illegal, fraud, auctioned home off behind my back for the benefit of the equity…all this is going in every paper and every news channel. house is under investigation because loan was denied to begin with. they approved it when they saw …
I have no idea why this place keeps calling my number and hanging up. Who are you people!? Like I looked up the number and it lead me to this business. Please, stop calling me, I have no business with you. And from the looks of the reviews here, its probably a good thing that I don’t do business with you.
Customer service is terrible. I was told I would be put on hold, then they hung up. This happened several times. Discussing. No one could help with my mortgage issues. They raised my mortgage without proper explanation….worse mortgage company ever
As a custom home builder, we deal with lenders quite often. Citizens One out of Concord, NC was an absolute nightmare. Major communication issues. Dealt with multiple people on paperwork and had to re-send documents multiple times. …
They Have screwed up my payments multiple times reporting me late when I have never missed a payment. Several years of trying to fix it with little to no results.
Not good! Stopped my loan process prior to the appraisal being done. I was supposed to receive a refund of $520; I still have not received the refund. I am now searching out the various avenues and agencies to file a formal complaint.
Absolute nightmare. Preapproval went through in minutes and securing the actual loan is worse than any prior experience I have had. One person does not communicate with the other and multiple forms have to be sent repeatedly. Poor …
One star isn’t even appropriate in dealing with this organization. Customer Service is useless in dealing let alone correcting problems that Citizens themselves created. I don’t recommend anyone consider them for a home loan.
Mortgage was sold to them from CapCenter. Was sent paperwork weeks before first payment was due with the loan information. Set up payments through my bank and verified through the Citizen One Home Loan app that the payment was processed. No issues here.
They just bought our mortgage through Cap Center. Sadly, what a joke. They claim to be a mortgage company, yet they offer no, zero zip nada way to pay online! I do not have much faith in a company in 2020 (almost) that has not yet left …
The worst people to deal with run. I have never had a late payment in five years. Refinancing to another bank. Called to get payoff and they charge $25 for a faxed payoff that takes 3-5 business days to send. I was told the wrong fax number …
FOR ANYONE HAVING ISSUES GETTING INTO THEIR ACCOUNT
I was also unable to get in until I used the Citizens mobile app to enroll in the new service. Go through the app instead of the browser …
I’m still awaiting a final payoff letter from Citizens One, formerly CCO Mortgage, and it improperly threatened to charge me a fee. I need the payoff and lien release ASAP because we are trying to close escrow on the subject home. I have …
I have been locked out of my account due to a website upgrade and I cannot get through to help on the phone, via email, and chat service is not activate. I am not sure how this type of customer service is possible in this day and age. Complete waste of valuable time.
I received a letter in the mail from Citizens One Student Loans regarding the consolidation of my student loans and the possibility of lowering my interest rate. I called the number and was disconnected without me ever speaking to someone. …
Do not use Citizens for your loan – I have never in my life experienced such poor and consistently poor service from their supposed customer service team – a non- engaged manager Sharon Squire – who does not return calls and has been …
Horrible customer service, avoid like the plague, even though your mortgage was probably sold to them and there is nothing you can do about that. If you have a choice…absolutely do not go with Citizens One. Latest issue is that I was …
I was punted through 3 systems beyond the customer service line to even get a human being. The menu options are not true to what the menu claims to be. …
My loan was sold to these guys at Citizens One Home loans.
I have tried to contact them for 2 days now. No one has answered the phone nor have I received any correspondence from them stating they have my loan now. …
if I could have given zero stars I would have; this bank, their customer service agents along with upper management do not care about their customers. Citizens Bank has been billing us for an escrow account that we do not have. Claim they …
**SCAM ALERT!** I reached out to Franklin mortgage only to find out they had been purchased by Citizens One about an FHA Streamline refinance. I was contacted by Greg Wright almost immediately who took some information from me and said he …
Would Give zero stars if could. Customer Service reps are absolutely clueless. Dont seem to want to help o. Anytime I call I get very generic responses and they are not able to find records of past calls. Asked to speak to a manager twice …
Absolutely worst waiting time to answer call over 2 hours finally person answer the phone but useless,what kind of joke is this! After waited another 55 minutes of my time they said they update the system but I can’t use it until next 24 …
worse mortgage company ever. they paid my taxes and neighbor taxes for 2 year in a row . we have been calling them daily . NO one to talk to .. they went aheand and paid neighbors taxes again this January. thank god our village and town credit us back the past .
I am so disappointed with Citizens One. I just had my home loan transfer to Citizens One. I had my mortgage for 3 years. Never had a late payment. I am a Real Estate Agent. I know most banks are giving customers 90 days extentions to pay …
Good morning to the readers Just want to say that I am not a member of Citizens one home loan . I have no accounts or loan with these people, I have no idea why I am getting calls from this company or how you got my number. I will say this please don’t call my personal cell if I didn’t give it to you.
This bank makes errors and then does not fix them. 7 months now on a escrow issue where they took money out of my account to pay property taxes that were already paid. Sent them proof and they contacted my county as well and they still …
I am not sure why people are saying they are not able to pay online, but all of these negative reviews really made me worry when my mortgage was sold to Citizen One. Since it was sold I was able to access their website and make payments …
Had nothing but problems with this company since our mortgage was sold to them. After making two payments one month, they called me to tell me I hadn’t made a payment, was charged late fees, and put me into collections. I called them 3 …
This is absolutely the worst mortgage company I have ever dealt with. My loan was sold to them and they have screwed it up–and my credit–since they took over. I see from other reviews that I am not the only person that this has happened …
I cannot get into my mortgage account. I’ve tried to call and have been put on hold for over an hour. There is no chat feature online, so there’s no way for me to get a hold of anyone without having to wait. Poor customer service. The worst I’ve dealt with in a very long time.
Quite possibly the worst customer service I’ve ever encountered. The phone connections are poor and the people you speak to have difficult to understand accents. I would much rather communicate via messenger but that isn’t available. The …
Literally the worst mortgage company I have ever had. If you want to talk to someone in customer service, good luck. They always have a “high call volume” so you can’t speak with anyone. All you can do is sign up for a callback in the …
I called the first time, was on hold for 55 minutes. I heard a click , thought it was going to be answered, nope, was disconnected. I have called back now and I have been on hold now for 70 minutes. This is really upsetting. What can a person do if you can’t talk to anyone! My mortgage was sold to these people. ☹️
Locked all customers out of their mortgage accounts while transitioning to a new system and never notified anyone that this was going to happen. Only way to log back in was to call and give them all of your personal information over the phone to create a new profile, which is not secure. Poor service.
I did not originate my loan through them but my loans sold to Citizens and I have never such a frustrating time. I’m locked out of my account and cant get in, the number for support automatically hangs up when I call. I didnt ask for this mess but I’m forced to live with them.
Customer service is a joke! I made my payment on the 3rd which is evidently their closing date. So they raised my minimum payment and reported my account past due for a missed payment. Reason being I paid on the 3rd of February and their …
I was on hold over 2 hours to be told, “the check was mailed yesterday.” We sold our home in June 2021. It’s January 2022 and I’m STILL dealing with these people about my money (refund). GIVE ME MY MONEY! 2 hour hold time is just …
DO NOT USE THIS BANK!!! Customer service is nothing short of terrible. They have a decent low rate for auto loans but have fun trying get ANYONE to help you service the loan when the time comes…
How is this bank still in business? This place is a joke! They are trying to say that we are 9 months behind on our payments, when we have proof through our bank, that the payments have been made. If we were really behind that far, they …
I’m a former customer as of 2021 and was trying to get a hold of someone in their mortgage department to obtain a copy of my 1098 while having a loan with them. The phone number advertised for the Mortgage department, which is on their …
Prior their upgrade, the servers were working decently. At least I wasn’t having issues, however, after their upgrade, it has been a nightmare! I wasn’t able to login after entering my credentials and know they were correct. After …
Is there a way to leave less then one star. People beware of the this company. They will rob you of your own money and act like they understand! Who can understand not eating for 10 days until they can credit back a double mortgage payment. What are us hard working Americans supposed to do?
This the absolute worst mortgage company I have ever had the experience of dealing with. From the first 60 days of this loan they messed up both my bank account numbers not once not rice but 5 different times. then when you call on the …
“We are experiencing a high volume of calls” – customers do not have any job and they keep calling them 24×7, so all customer service agents are always busy.
/s
Terrible Service!
Terrible, keep out trust me
Poor customer service. Have talked to several reps. It must be a miserable place to work.
I am currently on hold with them. Have been on hold for 33 minutes. Worst customer service ever.
Can not get a return call, even after leaving my number
Please find some people that speak English so I can understand what they are saying!!!!!!!!!!!!!!!!!!!!!!!! Worst ever to deal with
They mistakenly reported to Expirian wrong and won’t answer my calls to fix it. People don’t do their jobs and don’t respond to phone messages.
Nightmare. A total fraud. My mortgage was left in ruins. Regret ever being placed in contact with this bank.
I have waited on the phone for customer service for 2 hours , I hate this company it’s horrible
Wow what a terrible company..reading the reviews and I would think they
would want to fix things but I guess not..so let me add to it..they are constantly adding charges to our account and never help with refinancing..send the …
I just had my loan switched over to Citizens One Home Loans. Worst customer service I have ever seen, absolutely clueless.
Worst wait time , very difficult to enroll online banking , I’m a new customer home loan refi , nightmare experience!
Robocalled me and they knew my name even though I’ve never done business with them. Automatic scum in my books.
Terrible customer service. Trying to set up bi weekly payments on the phone was like pulling teeth. I left several voice messages with no return phone calls. Long wait times to the call center.
I am a VA appraiser and this company does not pay there bills. I have a overdue bill going on 120 days. APPRAISER BE AWARE OF THIS WHEN ACCEPTING ORDERS FROM THESE PEOPLE
Stay away… This people are only interested in ur mortgage interest… They offer no help what so ever on this quarantine… Smh they only offering tp hold ur mortgage for 3 months then u have to paid it all at once… What kind of help is that??? So inhuman…
Terrible customer service they keep you on hold for hours and they locked me out of the website. My loan was given to them but if you have a choice with these guys don’t do it!
They do not allow online payments, charge for phone payments, and will not take a payment at their local branch. Who runs this joke of a bank? I’m contacting cap center mortgage to drop this joke of an organization.
Impossible to reach anyone. When I got through they would transfer me. The last attempt, I was given the phone number for Lending Tree, which doesn’t make much sense.
why there isn’t negative stars ? i love to give 1000000 negative stars for customer services. They have one of the worst worst worst worst worst customer service in USA. I feel very unlucky to do a business with citizen one home loans.
This is not a branch and doesn’t have a ATM. This is pretty much a back office for the mortgage department…
Customer Service is BY FAR the absolute worst. It doesn’t matter what time you call, there will ALWAYS be a 1-2 hour wait time. Then after waiting on hold for over an hour they hang up on you. DO NOT USE THEM FOR ANY LOANS. RUN.
Monitor your payments. I just found out that my credit score was lowered because although I was paying far in advance of my grace period, the payments would post afterwards and make it appear as if I was late and reported. I should have …
illegal, fraud, auctioned home off behind my back for the benefit of the equity…all this is going in every paper and every news channel. house is under investigation because loan was denied to begin with. they approved it when they saw …
I have no idea why this place keeps calling my number and hanging up. Who are you people!? Like I looked up the number and it lead me to this business. Please, stop calling me, I have no business with you. And from the looks of the reviews here, its probably a good thing that I don’t do business with you.
Customer service is terrible. I was told I would be put on hold, then they hung up. This happened several times. Discussing. No one could help with my mortgage issues. They raised my mortgage without proper explanation….worse mortgage company ever
As a custom home builder, we deal with lenders quite often. Citizens One out of Concord, NC was an absolute nightmare. Major communication issues. Dealt with multiple people on paperwork and had to re-send documents multiple times. …
They Have screwed up my payments multiple times reporting me late when I have never missed a payment. Several years of trying to fix it with little to no results.
Not good! Stopped my loan process prior to the appraisal being done. I was supposed to receive a refund of $520; I still have not received the refund. I am now searching out the various avenues and agencies to file a formal complaint.
Absolute nightmare. Preapproval went through in minutes and securing the actual loan is worse than any prior experience I have had. One person does not communicate with the other and multiple forms have to be sent repeatedly. Poor …
One star isn’t even appropriate in dealing with this organization. Customer Service is useless in dealing let alone correcting problems that Citizens themselves created. I don’t recommend anyone consider them for a home loan.
my home loans got sold to them. I hope they get sold again. this company is horrible. If you can help it… and most cant. DO NOT DEAL WITH THEM.
Mortgage was sold to them from CapCenter. Was sent paperwork weeks before first payment was due with the loan information. Set up payments through my bank and verified through the Citizen One Home Loan app that the payment was processed. No issues here.
They just bought our mortgage through Cap Center. Sadly, what a joke. They claim to be a mortgage company, yet they offer no, zero zip nada way to pay online! I do not have much faith in a company in 2020 (almost) that has not yet left …
The worst people to deal with run. I have never had a late payment in five years. Refinancing to another bank. Called to get payoff and they charge $25 for a faxed payoff that takes 3-5 business days to send. I was told the wrong fax number …
FOR ANYONE HAVING ISSUES GETTING INTO THEIR ACCOUNT
I was also unable to get in until I used the Citizens mobile app to enroll in the new service. Go through the app instead of the browser …
I paid my car loan payment online monthly. Yet, I receive a collection notice for auto payments. Still trying to resolve this issue.
I’m still awaiting a final payoff letter from Citizens One, formerly CCO Mortgage, and it improperly threatened to charge me a fee. I need the payoff and lien release ASAP because we are trying to close escrow on the subject home. I have …
I have been locked out of my account due to a website upgrade and I cannot get through to help on the phone, via email, and chat service is not activate. I am not sure how this type of customer service is possible in this day and age. Complete waste of valuable time.
I received a letter in the mail from Citizens One Student Loans regarding the consolidation of my student loans and the possibility of lowering my interest rate. I called the number and was disconnected without me ever speaking to someone. …
Do not use Citizens for your loan – I have never in my life experienced such poor and consistently poor service from their supposed customer service team – a non- engaged manager Sharon Squire – who does not return calls and has been …
Horrible customer service, avoid like the plague, even though your mortgage was probably sold to them and there is nothing you can do about that. If you have a choice…absolutely do not go with Citizens One. Latest issue is that I was …
I was punted through 3 systems beyond the customer service line to even get a human being. The menu options are not true to what the menu claims to be. …
My loan was sold to these guys at Citizens One Home loans.
I have tried to contact them for 2 days now. No one has answered the phone nor have I received any correspondence from them stating they have my loan now. …
if I could have given zero stars I would have; this bank, their customer service agents along with upper management do not care about their customers. Citizens Bank has been billing us for an escrow account that we do not have. Claim they …
**SCAM ALERT!** I reached out to Franklin mortgage only to find out they had been purchased by Citizens One about an FHA Streamline refinance. I was contacted by Greg Wright almost immediately who took some information from me and said he …
Would Give zero stars if could. Customer Service reps are absolutely clueless. Dont seem to want to help o. Anytime I call I get very generic responses and they are not able to find records of past calls. Asked to speak to a manager twice …
Absolutely worst waiting time to answer call over 2 hours finally person answer the phone but useless,what kind of joke is this! After waited another 55 minutes of my time they said they update the system but I can’t use it until next 24 …
worse mortgage company ever. they paid my taxes and neighbor taxes for 2 year in a row . we have been calling them daily . NO one to talk to .. they went aheand and paid neighbors taxes again this January. thank god our village and town credit us back the past .
I am so disappointed with Citizens One. I just had my home loan transfer to Citizens One. I had my mortgage for 3 years. Never had a late payment. I am a Real Estate Agent. I know most banks are giving customers 90 days extentions to pay …
Good morning to the readers Just want to say that I am not a member of Citizens one home loan . I have no accounts or loan with these people, I have no idea why I am getting calls from this company or how you got my number. I will say this please don’t call my personal cell if I didn’t give it to you.
This bank makes errors and then does not fix them. 7 months now on a escrow issue where they took money out of my account to pay property taxes that were already paid. Sent them proof and they contacted my county as well and they still …
I am not sure why people are saying they are not able to pay online, but all of these negative reviews really made me worry when my mortgage was sold to Citizen One. Since it was sold I was able to access their website and make payments …
Had nothing but problems with this company since our mortgage was sold to them. After making two payments one month, they called me to tell me I hadn’t made a payment, was charged late fees, and put me into collections. I called them 3 …
This is absolutely the worst mortgage company I have ever dealt with. My loan was sold to them and they have screwed it up–and my credit–since they took over. I see from other reviews that I am not the only person that this has happened …
I cannot get into my mortgage account. I’ve tried to call and have been put on hold for over an hour. There is no chat feature online, so there’s no way for me to get a hold of anyone without having to wait. Poor customer service. The worst I’ve dealt with in a very long time.
Quite possibly the worst customer service I’ve ever encountered. The phone connections are poor and the people you speak to have difficult to understand accents. I would much rather communicate via messenger but that isn’t available. The …
Literally the worst mortgage company I have ever had. If you want to talk to someone in customer service, good luck. They always have a “high call volume” so you can’t speak with anyone. All you can do is sign up for a callback in the …
I called the first time, was on hold for 55 minutes. I heard a click , thought it was going to be answered, nope, was disconnected. I have called back now and I have been on hold now for 70 minutes. This is really upsetting. What can a person do if you can’t talk to anyone! My mortgage was sold to these people. ☹️
Locked all customers out of their mortgage accounts while transitioning to a new system and never notified anyone that this was going to happen. Only way to log back in was to call and give them all of your personal information over the phone to create a new profile, which is not secure. Poor service.
I did not originate my loan through them but my loans sold to Citizens and I have never such a frustrating time. I’m locked out of my account and cant get in, the number for support automatically hangs up when I call. I didnt ask for this mess but I’m forced to live with them.
iF YOU ARE LOCKED OUT OF YOUR ACCOUNT; READ THIS!!!
I went to log into my account today and it said they could not find my User ID. …
Customer service is a joke! I made my payment on the 3rd which is evidently their closing date. So they raised my minimum payment and reported my account past due for a missed payment. Reason being I paid on the 3rd of February and their …
I was on hold over 2 hours to be told, “the check was mailed yesterday.” We sold our home in June 2021. It’s January 2022 and I’m STILL dealing with these people about my money (refund). GIVE ME MY MONEY! 2 hour hold time is just …
DO NOT USE THIS BANK!!! Customer service is nothing short of terrible. They have a decent low rate for auto loans but have fun trying get ANYONE to help you service the loan when the time comes…
How is this bank still in business? This place is a joke! They are trying to say that we are 9 months behind on our payments, when we have proof through our bank, that the payments have been made. If we were really behind that far, they …
I’m a former customer as of 2021 and was trying to get a hold of someone in their mortgage department to obtain a copy of my 1098 while having a loan with them. The phone number advertised for the Mortgage department, which is on their …
Prior their upgrade, the servers were working decently. At least I wasn’t having issues, however, after their upgrade, it has been a nightmare! I wasn’t able to login after entering my credentials and know they were correct. After …
Is there a way to leave less then one star. People beware of the this company. They will rob you of your own money and act like they understand! Who can understand not eating for 10 days until they can credit back a double mortgage payment. What are us hard working Americans supposed to do?
This the absolute worst mortgage company I have ever had the experience of dealing with. From the first 60 days of this loan they messed up both my bank account numbers not once not rice but 5 different times. then when you call on the …
“We are experiencing a high volume of calls” – customers do not have any job and they keep calling them 24×7, so all customer service agents are always busy.
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