Eva Gomez took a stressful situation and made it feel like heaven. If possible I will definitely use her and City Credit Union again regarding any and all my homeowners needs. Highly recommended.
I had the pleasure to have Sergio Martinez on my team during my home refinance. He is a first-class professional!! Sergio took the time to ensure that I understood the entire process of refinancing. He was patient, kind, understanding, and responsive throughout the process. Thanks so much Sergio
Juan was a pleasure to speak to..I was so fed up with tthe credit union
I was on the verge of closing my account. I have never had a persson so helpful. Her answered al of my questions. He was so patient, kind and undertanding. I …
We had a great experience with City Credit Union. Ms. Franklin from their Dallas location helped us with our car loan. Ms. Franklin and her team were thorough from start to finish. Ms. Franklin always followed up with us and was quick to …
Trevor Bishop is an outstanding loan officer.He took the time to listen to all our concerns, and did an excellent job explaining things to us. Very patient and kind. Excellent customer service, he went above and beyond. Thanks Trevor, we need more people in this world like you.Good customer service went out the window years ago!!!!
I have had an account with city credit union since 1977 and to date have had a successful relationship utilizing products such as car loan, personal and equity loan. Ashley Richardson is exceptional and very professional. She kept me …
I took a Auto Loan with City Credit Union and the process was super easy and I got a great interest rate also. Trevor Bishop helped me in the loan process and the entire process was crystal clear. …
Ashley Singleton was amazing handling my loan . Always communicated with me and made the process very easy . I would definitely recommend this credit union to anyone .
After many friends relaying to me about their bad experience of refinancing, I put off that challenge. Thanks to Ms. Eva Gomez my attitude has changed. She made this process easy, informative and unchallenging. She answered and explained all questions and concerns. Many thanks to her and the CCU.
Natalie Lowe you are a jewel. Thank you so much for your excellent customer service. Your patience and sense of humor are will appreciated. “Someone clone this young lady” we can use more people like her. Natalie was thorough explaining …
Sergio Martinez is a real knowledgeable person when it comes down to home loans. He was very respectful of me and my wife and told us very good information about our upcoming project & what to watch out for in his own personal experience. …
Alm Was a great representative she helped me navigate my way to understanding the way my account works and given me The best feedback you help me to understand patiently she’s a great asset to the company thanks a lot Alm 🥰 …
I purchased my first car, which comes with a million questions. Sergio Martinez did a great job with going into detail for every question I had. He made sure I was getting the right warranty etc and was very patient! I will definitely …
OMG! What a wonderful professional to have assist me with a very difficult process. I wanted to change my user Id and my password and Ayana, a very professional City CU person was the perfect person to assist me. She is kind, patient and …
I just wanted to give a HUGE Thanks to the agent I had the pleasure of speaking with this morning. Ms. Porsha, she was so kind, calm and caring with me. I was unable to get into my mobile app and was very upset and I guess you can say a …
I continue to do business with City Bank Credit Union because of the exceptional service that I receive. The employees are professional, cordial and a delight to interact with. Mr. Sergio Martinez assisted me with an auto loan. He made the …
Nayo Santinac was one of the coolest, funnest, quickest loan officers I have ever worked with. She made everything so easy and so quick. But most of all she made it happen even with me being out of state. Thank you Nayo, …
I have been working with the loan officer Natalie Lowe settling an existing auto loan and implementing a new one. She has shown extraordinary courtesy, knowledge, timeliness, professionalism and respect. I have had many auto and home …
We just finalized our new vehicle purchase with City Credit Union.
David Capuchino was our loan officer, he made the process so easy for us. He was easy to speak with, always so pleasant and did a wonderful job at helping us …
Roberto Martinez and Mireya Navarro were awesome to work with. They are friendly, fast in response and seem to really care about their customers. I can NOT believe we purchased 4 vehicles within one weeks timeframe BUT thanks to CCU for their folks making it such an easy process. Salinas Family
I had a great experience with City Credit Union. Jessica from their Sherman location helped me with my car loan. Jessica and her team were thorough from start to finish. Jessica always followed up with me and was quick to respond to any …
I had the pleasure of dealing with Mr. Juan Ferrer this morning regarding some issues involving computer technicalities. He was very patient and knowledgeable and walked me through the process to a successful conclusion. You should clone him if you could. GREAT JOB.
Great experience with Lilian Berry! Very professional and courteous. She made my change from one insurance to another easy, stress free, and quick. Look forward to working with her when needed for my insurance needs.
I have opened and paid off multiple account with CCU. I have to say this was by far the fastest and easiest process. Ashlyn was super helpful and responsive. My entire process was completed in about 24 hours. The rate given was also the best offered.
Their Live Chat option is amazing. I submitted My concern and in less than 2 minutes one of their agents, Liliana, contacted me to help with my situation! She was very helpful and professional. No long wait times. Great job!
I have always received great customer service regardless if I go through the drive thru or inside the lobby. It’s always a great pleasure walking in and being welcomed by a friendly smile of Crystal Morales. Thank you for always taking care of any issues I may have.
One of the most disappointing banking experiences I’ve had. From the documentation setting up the account (initially a mortgage) to the level of communication from their loan officiers to the fees being charged to close an account. Customer Service does not appear to be a priority. Good thing there are many other options to choose from.
Jamie was knowledgeable ,understanding and professional, went through the processes with me, made sure I understood everything, City Credit Union have always been special
Trevor Bishop has helped me with two vehicle loans in the past six months. He has provided exceptional customer service, with terrific efficiency. My loan terms have been great. I would encourage anyone to try City Credit Union, and work with Trevor if you can!
Ladies and gentlemen , if you ever want to experience exceptional customer services, please talk with Alma Delgado at City Credit Union. She was very knowledgeable and provided me with great service from the start. Although I had received …
Mr. F. Fulbright is outstanding!! He really helped me get the best rates possible for car insurance coverage. I feel confident in switching from my insurance company for whom I’ve been with for almost 20 years because Mr. Fulbright was able …
Natalie Lowe was very awesome to work with at City Credit Union. She was very friendly and outgoing. She made sure everything was correct every step of the way until the deal was closed. I loved working with her. Thank you very much!
I hadn’t excellent experience with my loan officer Ms. E Gomez but the processing time to receive the funds for a loan once it has been approved is kind of long. I could understand it taking 30 days if we were still residing in the time …
I worked with Natalie on financing a used date and she was so kind, prompt and professional. She made my car buying experience very pleasant. I’ve had a relationship with City Credit Union for six years now and foresee a continued relationship. They offer great rates and is my go-to for financial needs.
I must say I would not get a loan anywhere else . I trust City Credit Union ,there truly amazing . Their loan officers are great, specially Miss Ashley Singleton . She Went above and beyond to help me. Very professional, very …
The City Credit is AWESOME. Any time I need to borrow funds for a home project or to buy a vehicle, this is the first place I go. They are always prompt and provide excellent customer service. Ashlyn Williams is the most amazing loan …
In a world where customer care people don’t care or will hang up on you after you’ve held for up to an hour, twice I’ve been blessed to get one of the best to assist me. Karla Lopez helped me with my banking problems and concerns even …
I am SO happy that city credit union offers this program. I spoke with Mrs Berry and she was very kind. She answered all my questions and concerns. I never felt rush. She went over all my options. She was able to save me a lot of money. I would definitely recommend her to my family and friends!!
Thank you so much Eva Gomez for your amazing help with our refinance loan.
Eva was so helpful with our loan process, she was quick to answer any questions we had and responded to emails quickly. She made the entire process a pleasant one!
Jennifer was so helpful this morning. She answered all my questions in a timely manner and all my issues were resolved through live chat. THANKS JENNIFER FOR YOIR CUSTOMER SERVICE!!!
I couldn’t have asked for a better City Credit Union Representative, than Sergio Martinez. When a problem occured he contacted me immediately taking his time to explained to me everything to me, Mr. Martinez made my jounrey through this process a soomthe transition and the end results was amazing. Thank you Mr. Martinez.
Natalie Lowe is the best! She stepped in when I wasn’t getting a response from another loan officer and provided exceptional customer service. She changed a negative experience into a positive one. Thank you Natalie for making me feel like …
If you have any problems, speak with Alexis Perez. She has been nothing but polite to me. She has been working with me for 3 days and always followed up with me. The service at Ferguson location has be excellent!! The Asst Branch Manager …
We are very appreciative to such a wonderful CCU Associate (Ms. Theresa Morales). My direct deposit funds were credited in error, Ms. Morales listened attentively and patiently and with her knowledge she placed me on hold and returned with …
My experience with city credit union was phenomenal. Ashlyn made my whole experience with getting a loan outstanding threw the whole process she helped me get my loan funded within the day of signing. I got the amount I was requesting at a …
City Credit Union is good, but Loan Officer Natalie Lowe makes City Credit Union amazingly beautiful. She struts in taking charge like a Queen, when another loan officer didn’t pull the weight. Natalie work diligently for me with …
Horrible customer experience! I got a mortgage through Prime Mortgage and it turned out to be through CCU. I paid the loan off in 30 days and canceled my membership (which I had to have to get loan). They continued to charge me monthly …
I’ve been with CCU for at least 7 years, and it’s been smooth sailing all the way through. I known so many friends who switched/complained about their banks, I’m so lucky I can’t relate all these years in. …
Crystal at City Credit Union is pleasant, helpful and acknowledges customers by name. Every time I visit, she is welcoming and knowledgeable. I have been a customer since 1994 and highly recommend City Credit Union for your banking needs.
Over the last two weeks I have requested Auto and Home insurance quotes from Lilian Berry of City Credit Union. It has been a pleasant experience working with Lilian. She was responsive with both quotes and answers to my questions. Two …
It was my extreme pleasure to have been Blessed with Such a Jewel! My CCU Electronic Service Officer, Ms. Karla Lopez, was absolutely Marvelous. I found her to be very compassionate, kind, very patient, and above all very knowledgeable of …
The City Credit Union Ferguson Branch has great customer service. Crystal is polite, personable and works quickly to assist you.
I would recommend this branch to anyone! …
I have been a member of the City Credit Union since the late 1980’s. I have always received great services. When you walk into the Ferguson location you will be greeted by Crystal who is full of energy, welcoming and professional! I …
I would like to rave about my extremely pleasant and joyful experience with Karla L. today. Like the 2 LOAN Officers — Efren and Joe — they are very professional and knowledgeable about the business that entails the workings of the City Credit Union. I commend them highly!
My wife and I recently refinanced our home mortgage with CCU, and the customer service we received from Eva Gomez was 1st class!! Eva’s communication was amazing, making sure we had all the information each step of the way, and made the process so effortless. Thankyou Eva for all your help and support!!
LAQUISHA HAMMOND was top notch!
She was super professional and patient and answered all my question. The entire atmosphere including the receptionist was very welcoming. Looking forward to a great banking relationship!
I would like to express my sincere appreciation to Ms. Azucena Lopez, at the Dallas, Tx Branch, for her outstanding, professional and friendly assistance today. Her expedient response and resolution to some intricate IRA issues are especially noteworthy. Thank you very much for a job WELL DONE !
Thank you Rosmeri Leon for your wonderful customer service and enthusiasm 😀 😊 👍. The service is always great and friendly at this location. You guys rock!!! …
Miss Janet Hernandez is my loan officer
and she was undoubtedly a great help to us, she took care and attention so that we understood the entire process. Her treatment was very professional and she cared for us to achieve our goal. thank you very much for everything
I got the pleasure of speaking with Alma and by far she has been the best representative I have spoken with she answered all my questions in such a positive matter. She was so patient and respectful and to me that goes a long way. Keep it up Alma
The chip in my Debit Card was not working anywhere. I went into the Ferguson Branch and spoke with Crystal. There were several people in front of me. She took time to help each one of us. She kept apologizing for having to wait, but …
I’ve been with City for some time. I absolutely love the credit union as it’s much different from a traditional bank. I recently applied for a vehicle loan and the service I received from my loan officer, Natalie Lowe, was absolutely …
Alma did a great job helping me with all the questions I had over the phone ! She walked me through everything very easily . Very much appreciated it 👍👍 …
My wife and I recently took out a home equity loan with the Credit Union. Ms. Eva Gomez was our loan officer and made the process virtually effortless for us. With her expertise and knowledge in the loan business we would happily recommend …
This was hands down the easiest loan process I’ve ever been through. Ashlyn Williams went above & beyond to make sure it went as smoothly as possible. I would recommend her and City Credit Union 10/10 times. We will definitely be using them from now on.
My husband and I recently took out a home equity loan with the Credit Union. Luckily, Ms. Eva Gomez was our loan officer. The process quick and effortless with her guiding us through it. We would happily recommend her to anyone who is need of a a Home Equity Loan. She is a real asset to the Credit Union.
Alma was more than helpful!!! She was pleasant, knowledgeable and most of all patient. She was able to complete my request in no time!!! City CU is the family for me! Thanks again!!!
Brandon LeCesne is very helpful, nice and professional! He answers any questions I had and was very informative and resourceful! He had helped my Husband and I out a lot with our home equity loan and, gave us a peace of mind financially!! …
Comparing with other banks I considere city credit union as an exceptional customer service bank specially my loan Officer Janet Hernandez..which toke my case and less than 36 hours everything was done.
I was having problems with setting up a Zelle account. I encountered many problems. However, to my surprise, Kevin Avila did not forget my concern. He called me back several days later with the problem resolved. Thank you Kevin for being the representative that demonstrated EXCELLENCE in Customer Service.
Eva Gomez was amazing to work with. She made our transaction smooth and effortless. Eva answered all of questions and was always an email or phone call away.
We have had several transactions with City Credit Union and every one of them have been worth the time and investment. I highly recommend Eva for your home loan needs.
I worked directly with Ashlyn Williams, and she completely exceeded any and all expectations in the auto loan process. Very communicative, helpful, and attentive. Every part of the loan process was just absolutely simple, from the online …
Just refinanced my vehicle with City Credit Union and got an amazing rate and the loan officer who helped me with the process, Veronica Alvarez, was the most helpful, understanding and knowledgeable loan officer I have dealt with. I highly …
Hi: I had a pleasure of meeting Ms. Alma Delgado this morning when i called Credit Union and requested some information which i needed. Ms. Delgado was extremely courteous and professional and was able to help me with a very pleasant …
I ran into some issues on my end with the way I was setting up my account. I called the Ferguson Road branch and spoke with Ms. Ayana but I was on my way out to work and, she said she would call me back. We all know that sometimes work can …
I refinanced my car this week – it couldn’t have been an easier or more streamlined experience. Natalie Lowe, my loan officer, was knowledgeable, friendly and efficient. She basically tied up the entire deal in about two hours tops. …
Roberto Martinez, my loan officer and Lilian Berry, an insurance agent have been great help since day one with no judgement or did not push me to get or do anything. They were both great and amazing at answering my questions. Humble and very helpful people. I’m glad I am banking with CCU. 😊. Highly recommend. …
My husband and I had the pleasure of working with Eva Gomez concerning a refinance for our home. From the moment my husband (Eric Moore) spoke with Eva, she was professional and promptly with proceeding the process of getting our loan started from beginning. Thank You Eva for the great work of starting us with a new beginning.
Excellent customer service… great knowledge on bank and it’s perks… very vocal and helpful….a great place to bank for your financial structure… thanks Ms.Jamie West
Janet Hernandez was amazing throughout the loan process. She helped me every step of the way and made things very streamline. By far my best experience with any Loan Officer I’ve been assisted by.
Customer beware! You will not find a worse banking/savings experience in the Dallas-Fort Worth area. I have repeatedly asked for statements to be mailed to me since I live out of state. For some reason they can’t make that happen! I am …
I had the pleasure of working with Lilian for my auto insurance. She was super professional, very personable, and extremely knowledgeable! She was able to save me 15% while increasing my coverages!! (THANK YOU LILIAN!!!) …
I realized that my debit card had been compromised while I was at work. Not being able to talk on the phone and in a panic, I pulled up the website and began a chat with Jennifer. She quickly deactivated my card and put a contact on the …
I had the pleasure of working with Eva Gomez on my loan. She was very professional and took good care of me with patience and kindness. I appreciate all she did to ensure I was able to ensure my success with this transaction. Thank You for all your effort.
I would like to thank Eva Gomez my loan specialist. She assisted me every step of the way with my home refinance and made me feel very comfortable. My refinance and closing was fast and efficient. Everything went as planned. Thank you Eva for a pleasant stress free refinance.
I recently applied for an auto loan with City Credit Union. My Loan Officer was Ashlyn Williams and she was very helpful throughout the whole process not only was the process quick, she as well responds fast when you need help or have any questions. Amazing service I’ve experienced.
Mr. Joe G and Ms. Crystal were amazing people to work with! Both was easy to communicate with….knowledgeable about the services that CU had to offer. Mr. Joe – ensured my loan process when smoothly and he was professional during my visit. …
I’ve been dealing with CCU since 2015 and they have always been very resourceful. I had the pleasure to refinance my mortgage with Eva Gomez and she guided me through the whole process. She was very attentive to all my questions and would reply to any of my questions rapidly via email. Great communication.
I have been with City Credit Union for many years and with this new care loan I got the privilege of talking with Nayo S., truly outstanding. 5 stars for your expertise. Every single question I asked she knew the answer, fast, super …
I have been doing business with City credit Union for about 7 years and normally they are awesome. I recently got a personal loan from them and the beginning process went great. My issue is that they mailed out a check to me for the loan …
Ms. Eva Gomez was absolutely phenomenal. I reached out to her after a Google search just to ask questions since I had been halted by other institutions without much explanation. Eva helped me understand that I was asking for the wrong …
I’ve been using this bank for the last 6 years and crystals big bright smiling face is what keeps me coming back. Her costumer service skills mixed with her bubbly personality is extremely refreshing to see when walking into a bank! Her …
Eva Gomez was the ultimate professional thru out our loan process.
She explained all the little details to us. We felt very comfortable with her. She answered every question we had very well. Thank you Credit Union for having such a dedicated employee.
Sergio Martinez helped my wife and I get a home equity loan. He is quick to respond and answered all my questions in great detail. He worked fast and diligently. It sure was a pleasure working with Sergio. Will definitely be going back to him for any financial need.
I had call the help desk on 2/22/22 and spoke with Samantha Delbosque to close an old account of my deceased mom. Samantha was very professional and showed empathy. She could have just told me that I have to go into the branch office, but …
Eva Gomez | Real Estate Processor with City CU helped me to refinance my home. She made the process very easy, everything but closing was handled via email. She is extremely knowledgeable, helpful and friendly. Great experience!
We had the pleasure of speaking with Ms. Natalie Lowe at the Ferguson Branch in Dallas. Her professionalism and customer service was impeccable. She was patience with all our questions and very helpful. She took great care of us with our loans. If we ever need more help in the future we know who to speak with.
I want to commend Cameron Krel for the insurance information he provided me which was very helpful. Having been in the banking industry for over 40 years with the last 15, as a Sr VP at a large bank, I have interfaced with a lot of banking …
Love the way u have Crystal in the front she always have a positive attitude and wow she has a great memory she always say my last name and I some what go in the bank that’s good 👍 love it …
Thank you Alexis for all your patience and helpful assistance. It was refreshing to speak with a human with grace, dignity and a complete understanding. As I was in a panic, attempting to find charges on prior bank statements.
Be very aware of doing business with City CU if Joe Gonzalez is your loan officer. He will make you wait for hours and is very rude and unprofessional.
Thanks Ms Hammond for your help and Janet Hernandez for your best recommendations. Highly recommended to all staff of Ferguson Branch for banking, financing or credit options.
Samantha Del Bosque was great at customer service with me on a Friday over the phone, and had clear, helpful answers to my questions. Couldn’t have asked for better service, and I had a better opinion of City Credit Union afterwards. It was pleasant.
LaQuisha Hammond has a million dollar smile and attitude. She is very knowledgeable and if she doesn’t know the answer she will go and find out. She makes our day everytime we see her. Keep up the good work LaQuisha!
We would like to thank Juan Ferrer for his patience in helping us to retreive archived information from our account. Customer service like this is why we have never thought about banking anyplace else. Thank you.
We had the pleasure of working with Gomez and she was very professional, helpful and well versed with the loan process. Thank you for all of your help.
I recently applied for a Home Equity loan at the City Credit Union and I was blessed to be attended by the Real State Processor Eva Gomez. She professionally guided us throughout the loan process and helped us to obtain more than we …
Alma served me well! She was great with helping with my payments, and was very patient, kind, warm and welcoming! Hopefully I get her next call! Hahahaha!
I do not usually leave reviews but we recently applied for a car loan on line and was told that it usually takes 1 day. I called several times and was told it was in the processing. I called at the end of the Day and spoke with Sergio. …
Eva Gomez was fantastic from day one I reached out to her for help on a loan she is great very professional recomend her 100%.
Thank you couldn’t of done it without you.
My son and I met with Mr. Sergio Martinez for my son’s first car loan. Sergio made the experience for both my son and I very simple and smooth. He was courteous, professional and helpful the whole way through. Would love to meet more people like him when conducting business!
Absolutely the worst bank I’ve ever dealt with. I make my payments, I’ve never been behind and I have never been delinquent on anything. This company messed with my credit by not communicating they needed additional info after already …
Veronica Alvarez recently helped us with the purchase of a new car. She was so patient, kind and very thorough. Veronica made a fun/stressful experience easy and a smooth process. Thank you Veronica!
I’ve banked with them for several years now and the customer service has always been superb! Elma was extremely helpful in resolving my issues. She was effective, patient, and polite. Thank you Elma!
Eva Gomez was so very helpful with my home refinance loan.
The process was easy and quick with her help.
If I ever refinance the City Credit Union is the first place I will call.
The 5star rating is MUCHo deserved for the service I received on this morning from Mrs. Alma A. She was very patient, a great listener, knowledgeable, and understanding of my concerns. Between Alma going Above & Beyond, and all other …
Trevor was an ABSOLUTE pleasure to work with. He refinanced 3 of our vehicles with ease. He was very professional, prompt and very helpful every step pf the way! I will request him for all of our future needs with loans or refinances! I can’t say enough how much I was impressed!
I was just online chatting with Esmeralda at City Credit Union inquiring about the Gainesville location since our Frankford location recently closed. She was most helpful with our questions and very efficient. Thank you CCU for having a great customer service. This is why my husband and I have been customers since 1982.
We recently applied for a home equity loan. Eva Gomez made the process easy. She was patient with us as we had many questions. She kept us informed every step of the way. Many thanks to Eva!
I would like to take my hat off to the wonderful staff at the City Credit Union at the Ferguson road location. and pass alone my sincere appreciation to one of the most helpful employee that I had the pleasure of meeting, Mr. Sergio …
Kevin Avila, was awesome in assisting me with my credit card. He handled my situation in a profession and timely manner. Was very patient and listen to my situation attentively. What the bank needs is more people like him. Has a giant …
Sergio Martinez, is a great access to the City Credit Union, I met him when he was working at the 320 E Jefferson location. He has always been courteous and polite and he is very knowledgeable of his job. When assistancing my needs he …
I’ve had it with this disgusting, greedy credit union and their usurious fees and lack of customer care. This is by far the worst financial institution I’ve ever had to deal with. The customer service experience is poor at best, with long …
I had the pleasure of working with Eva Gomez for my Home Equity Loan and from the beginning she was very helpful, professional and knowledgeable about what I needed. Eva made the whole process quite easy and closed on my loan in just a few …
I’ve been a member of City Credit Union for sometime now the tellers the receptionist, everyone is always pleasant and sweet. I love the music that they play.
Anakaren has always helped me and been extremely nice. She always has such a positive attitude with me and is willing to make time when I need her help.
Last week I decided to purchase a vehicle from Carvana, receiving my financing from the City Credit Union. Linda Garcia was assigned to me, she demonstrated patience, and professionalism while going through this process which took several …
Ms Karla Lopez gave me the best service I have had in years from any business. She was patient and diligent. Every business should have an employee like Ms. Lopez.
Laquisha Hammond was extremely helpful, knowledgeable, friendly and processed the my purchase of CD’s in a timely manner. Great experience and great customer service.
Lizeth Osorio is an amazing teller she really makes my day also she is so efficient and very informative in handling all of my transactions. Thank you City CU.
Well she was polite ask me for my password
She spoke clearly and loud in a good way to be heard clearly…. She said thank you and have a good day… Sevice w/a smile.😋
Karina Martinez …
Heard the fellas are either leaving or already gone it suck but they always worked hard. The taller one Adrian always did a great job and he was real funny. Love the staff
I want to thank eric and linda for helping me out yesterday evening, I went to credit union yesterday to make a deposit and by the time I was about to leave my trucks battery was dead. I waited there for about an hour for my friend to come …
This Ferguson branch has always been helpful and enjoyable. From the time you walk in, to the time you leave. Shout to Laquita Hammond who helped me and answered all my banking needs.
Today I called the collections department after receiving two emails stating I needed to call. A representative by the name of Nicky was extremely rude to me and belligerent. I called back and requested a supervisor. Marlo Hunt called me …
MS. Alma was very professional and helpful I recommend any service with City credit union with the type of professional experience Ms.Alma and Janet Hernandez and D Ndwkirk provides Their for The people and The Credit Union.
I called in to the call center and your associate Alma was awesome!! She helped me update my account with ease!! She is definitely an asset to your branch!!
The staff at the Ferguson Branch are always helpful, I have been a member for over forty years, Crystal is always helpful, Laqueshia, along with Janet Hernandez are two of my favorite people at the C/U, all the tellers have come to know me by name and always speak and are cordial.
Nayo was wonderful to work with. I had applied for a loan and needed to get the car Saturday. Nayo stayed late to make sure all the paperwork was done so that I wouldn’t be out of a vehicle. Great people and great rates.
My dad needed password assistance and Alma was the most helpful representative at City CU. She was patient and very detailed and we were able to get my dad’s password reset. Thank you for your kindness Alma!
Oct/31 I visited this location since the Carrollton location is permanently closed. Lizeth Osorio attended me. She was professional, courteous and accurate. Janet Hernandez is one of my most trusted loan officer to go to. Janet is whom I go …
Mrs. Laquisha Hammond was very informative and detailed. Great Customer service! Mrs. Alma was very helpful setting up my mobile banking app! Great Job!
Nayo was phenominal! She was kind, patient, and thorough and made the entire experience of applying for an auto loan quick and easy, and did I mention their rates were much better than any I’d encountered while shopping around. I’m now a …
I had a great experience in all respects conducting my business today. Laquisha was great to work with. She took care of my account very professionally and I appreciate that so much.
I was having an ongoing issue regarding my monthly payment for my auto loan that had been going on since October. Diana Hernandez from Member services was very proactive in helping me solve that problem. Always kept me updated on the status …
Been banking here since 1996. The credit Union’s always been really helpful, from financing vehicles to safety deposit boxes and everything else. Crystal who works at the front is always helpful and attentive.
Two words MARLO HUNT! I initially thought this was a dude. Turns out, she was the sweetest person I’ve met this year. I had a difficult situation. I sent an email to her department and she answered. I was overwhelmed to the point of tears. …
Ms. Ashlyn Williams IS THE BEST!! Let me tell you about my experience with CCU. I was able to open an account, apply and get approved for a car loan, receive the funding to pay for my loan, in less than 24hrs. …
Ashlyn Williams and Linda Garcia demonstrated kindness and patience throughout my auto loan process. They were available to answer any questions or concerns. I highly recommend Credit Union.
This is a big Thank You to Samantha Delbosque and to the whole City Credit Union staff for outstanding customer service. I had lost a CCU check. Ms. Delbosque explained the process; kept me updated; and got the check reissued very quickly. I greatly appreciate her efforts!
Sergio Martinez with City Credit Union (Dallas Branch), was super supporting towards getting my family’s needs with an auto loan. He answered all my questions and steered us I. The right direction. After every conversation he always ended it with I’m here to help you with all you credit needs.
Alexis Perez with the City Credit Union was absolutely wonderful! She assisted me with some insurance questions that wasn’t even her job and then assisted me with my moms account. She was pleasant and patient. I will request her if I ever need anything else!!! 👍 …
Alma Alvarado was great. I needed a document for my mortgage company about an closed loan account and she provided it quickly and even added something for me after the fact. She was great!
I had the pleasure of speaking with Nikki concerning my accounts. I had signed a contract that I wasn’t aware of the clause. She walked me through the process. Heard me out concerning my current situation and worked up a plan to help me …
I’m very pleased with the customer service, I no longer finance my vehicles through the dealer, I know to come to CCU. Alma was very helpful, she guided me through an easier way of paying my car loans. Thank you for your excellent service.
It’s refreshing to have such good customer service from a lender. Samantha was very helpful in resolving a concern I had with my auto loan and I appreciate her attention to the matter. Would recommend to anyone!
I have been a member with City Credit Union for a number of years and have multiple loans done with them. Samantha Delbosque has been by far the best representative I have worked with. She is a subject matter expert and if she doesn’t know …
Linda Garcia is the most helpful loan officer I’ve ever encountered! She stepped in when my loan officer Ashlyn was unavailable. Don’t get me wrong Ashlyn was helpful also but Linda went above and beyond expediting the process and ensuring we received our check quickly before the long weekend! We could not thank her enough!
I had the privilege to have the support of a customer rep named Eva Gomez, one of the most very polite and incredible customer service I’ve come across. The loan process was done quickly and answered all questions with a highly …
Theresa M. with Electronic Payments provided exceptional service. She assisted me swiftly while I was onsite at a retail location and stayed on the line to insure my transaction was complete. She is a true “Credit” to CCU. Thank you again for all your help Theresa.
Love this Union. Been a member for over 12 years. Nayo helped me with my last transaction and she was such a pleasure to help with my needs and execute my closing on time. They are all family. …
Needed a used car loan to finally purchase my dream car. The entire staff wall-to-wall has been very understanding and helpful. This is my first time obtaining financing outside a dealership and I definitely asked a lot of stupid questions …
City Credit union is still the best place I got the best interest rate of all the financial institutions I ever work with, Thanks to Trevor Bishop, he is always available to help, he is professional, and also does his job very well. If …
We had the pleasure of working with Eva Gomez for our Home Equity Loan. She was very helpful and answered any questions we had about the process. She also closed on our loan within a few weeks. We are very thankful for her!
If you are new to this process or just want things to go smoothly and quick, TREVOR BISHOP is your guy! Me and my husband received the best service from him! We got recommended by someone who also worked with him and sure enough he did not disappoint us. Thank you Trevor!
Came to City Credit Union needing help securing a cash-out refinance loan, and Ms. Eva Gomez went above and beyond to make it happen and patiently guide me through the whole process. Excellent service and dedication to help.
I had a great experience applying for a new loan and would definitely recommend City Credit Union. First time there and David C. made the process smooth as possible, communication was great when explaining next steps and keeping me up to …
I just want to take the time to express my appreciation to Ms Diana for her help. I have attempted to get signed & enrolled into my account online to go paperless for a while. Diana was so helpful and patience with all of the many times I …
Alma was quick to assist me with my concerns today and even took the time to consult with her co-workers and call me back in the promised amount of time with a solution. She is just one example of the great customer service that City credit union offers.
My loan officer, Linda G., was great! She was thorough and made sure my loan was funded in time even though I started the process a bit late. I really appreciate her attention to detail and am glad she is a member of the City Credit Union …
Kevin Avila was extremely helpful in assisting me with my auto loan discrepancies. He was clear and concise with what he needed to get the collateral insurance removed from my loan and had it removed within 24 hrs so I could make my final payment. Thank you so much Kevin!
Samantha, supervisor in electronics customer service/online banking, was so gracious and kind in helping me get some issues straightened out with my accounts. Her patience and kindness were much appreciated as I was ready to call it quits …
I rarely have to call, but today I needed assistance with a check that was never presented to City Credit Union for payment. I was blessed to get A. Alvarado. She handled my issue quickly and effectively. Thanks to her help, I didn’t have to pay any additional out-of-pocket fees.
We have been with City Credit Union for the last 20 some odd years and are extremely pleased with what they offer. Just recently we dealt with Ms. Gomez and she was extremely easy to work with. She made the process easy / peasy. We would …
Linda Garcia was so helpful! She had hospitality, professionalism and timeliness when I worked with her. We had difficulty when working with the tactless actions of the car dealership; she went above and beyond to rectify the situation. I would recommend Linda in a heartbeat to anyone needing a loan.
Sergio and Linda prepared a new vehicle loan for me and both were outstanding. They both communicated effectively and were on point throughout the entire process. Anyone not a member of this credit union is missing out. Best rates in town and excellent customer service. If I could give 10 stars I would.
Ashlyn Williams was amazing to work with. This was my first loan of this type with the City…she was quick with the initiation of the loan, and once we decided what we wanted it just took a few hours to make everything complete. I appreciate everything she did for me. I would recommend Ashlyn as your loan specialist any day.
Jamie was awesome! She kept everything simple and understandable as she was taking care of our business needs. She also took the time to have good conversation with us as well. She represented City Credit Union fabulously. Thank you Jamie!!
I want to review my experience with the Credit Union Real Estate Department. Specifically, Rogelio “Roy” Bucio| Real Estate Processor. Roy was very pleasant and easy to work with. My project was little more complicated than usual, I think. …
I have never had better customer service from a bank. Diana Hernandez provided excellent customer service and was able to help me with all of my needs. If you want a bank that treats you like family this is the one to use. Excellent communication and timely responses. Thanks again Diana for your awesome customer service.
I’ve been a City Credit Union member for almost 3 decades, and very happy with them throughout. My latest good experience was securing a home refinance loan through Eva. Although rates have been increasing thanks to the economy, she helped …
I had a great experience working with Eva. The entire process was effortless and incredibly timely. When I first inquired online, I wasn’t too serious, but the next day Eva contacted me back. From that point everything happened so fast, so …
Crystal was great! Even though she was incredibly busy she took care of me like I was the only customer there. Very professional and also very good at making a positive connection. I’ve been in the hospitality industry for 30 years and …
I usually do not take time to write a review but I have now used City Credit Union twice for my car loans, they typically have the best interest rates and great service. The dealership also prefers working with credit unions over banks also …
I typically don’t write reviews but the level of service I received from Marlo Hunt warranted me taking the time to acknowledge OUTSTANDING SERVICE.
After speaking with four different people trying to correct a reporting error to …
Hi everyone, I want to highly recommend Eva Gomez from City Credit Union. She is very knowledgeable at what she does and will do everything in her power to assist in the best possible way she can. Eva is responsive, upbeat, patient and …
I have had the opportunity of doing business with and through City Credit Union for just over half of my life. In all of these years, I have had nothing but great customer service experiences with CCU and this recent loan process was not …
Ms Hernandez is fantastic! She to over my loan and worked on it, straighting everything out. She did this while having a full work load! She was gracious, positive and proficient at her job! I will recommend her to all friends and ask for …
I would highly recommend City Credit Union for any loan requirements. They are always amazing and have best rate and exceptional customer service in all DFW area. I recently worked with Loan Officer Linda Gracia and she was outstanding! She …
My experience with Sergio Martinez has always been great! He recently made my vehicle purchase flawless and easy. I enjoy the personal relationship I have built with my banker throughout these years. Thank you Sergio and credit union for great rates!
Top of the line customer service. Sergio Martinez is an amazing loan officer that will go above and beyond any ones expectations to get the job done. He helped my husband and I save money by refinancing and purchasing a new vehicle and made …
My family and I have used City Credit Union for a while now and they are always amazing! We recently worked with Loan Officer Eva Gomez and she was outstanding! She was very knowledgeable about the loan process and was very patient with us …
If you are in the market for a mortgage or things pertaining to a mortgage, I would highly recommend you consider City Credit Union. I was fortunate to work with Loan Officer Eva Gomez. Eva is one of the most knowledgeable loan officers …
I came to the Credit Union for a Home Equity Loan and I was fortunate enough to do business with Ms. Eva Gomez. She is a true professional in every sense of the words. She helped me through every step. Explained everything about the …
Eva Gomez took a stressful situation and made it feel like heaven. If possible I will definitely use her and City Credit Union again regarding any and all my homeowners needs. Highly recommended.
I had the pleasure to have Sergio Martinez on my team during my home refinance. He is a first-class professional!! Sergio took the time to ensure that I understood the entire process of refinancing. He was patient, kind, understanding, and responsive throughout the process. Thanks so much Sergio
Juan was a pleasure to speak to..I was so fed up with tthe credit union
I was on the verge of closing my account. I have never had a persson so helpful. Her answered al of my questions. He was so patient, kind and undertanding. I …
We had a great experience with City Credit Union. Ms. Franklin from their Dallas location helped us with our car loan. Ms. Franklin and her team were thorough from start to finish. Ms. Franklin always followed up with us and was quick to …
Alma was very helpful today! Instructions were very clear and easy!
Trevor Bishop is an outstanding loan officer.He took the time to listen to all our concerns, and did an excellent job explaining things to us. Very patient and kind. Excellent customer service, he went above and beyond. Thanks Trevor, we need more people in this world like you.Good customer service went out the window years ago!!!!
I have had an account with city credit union since 1977 and to date have had a successful relationship utilizing products such as car loan, personal and equity loan. Ashley Richardson is exceptional and very professional. She kept me …
I took a Auto Loan with City Credit Union and the process was super easy and I got a great interest rate also. Trevor Bishop helped me in the loan process and the entire process was crystal clear. …
Alma was great & had the best attitude and customer service skills.
Ashley Singleton was amazing handling my loan . Always communicated with me and made the process very easy . I would definitely recommend this credit union to anyone .
After many friends relaying to me about their bad experience of refinancing, I put off that challenge. Thanks to Ms. Eva Gomez my attitude has changed. She made this process easy, informative and unchallenging. She answered and explained all questions and concerns. Many thanks to her and the CCU.
Natalie Lowe you are a jewel. Thank you so much for your excellent customer service. Your patience and sense of humor are will appreciated. “Someone clone this young lady” we can use more people like her. Natalie was thorough explaining …
Sergio Martinez is a real knowledgeable person when it comes down to home loans. He was very respectful of me and my wife and told us very good information about our upcoming project & what to watch out for in his own personal experience. …
Alm Was a great representative she helped me navigate my way to understanding the way my account works and given me The best feedback you help me to understand patiently she’s a great asset to the company thanks a lot Alm 🥰 …
Just want to say that Eva Gomez made the process of getting our home equity loan easy and smooth
I purchased my first car, which comes with a million questions. Sergio Martinez did a great job with going into detail for every question I had. He made sure I was getting the right warranty etc and was very patient! I will definitely …
OMG! What a wonderful professional to have assist me with a very difficult process. I wanted to change my user Id and my password and Ayana, a very professional City CU person was the perfect person to assist me. She is kind, patient and …
I just wanted to give a HUGE Thanks to the agent I had the pleasure of speaking with this morning. Ms. Porsha, she was so kind, calm and caring with me. I was unable to get into my mobile app and was very upset and I guess you can say a …
I continue to do business with City Bank Credit Union because of the exceptional service that I receive. The employees are professional, cordial and a delight to interact with. Mr. Sergio Martinez assisted me with an auto loan. He made the …
Nayo Santinac was one of the coolest, funnest, quickest loan officers I have ever worked with. She made everything so easy and so quick. But most of all she made it happen even with me being out of state. Thank you Nayo, …
I have been working with the loan officer Natalie Lowe settling an existing auto loan and implementing a new one. She has shown extraordinary courtesy, knowledge, timeliness, professionalism and respect. I have had many auto and home …
Sergio Martinez
Loan Officer NMLS #1947477
I CALLED TO SEE IF I COULD GET A LOAN AT ABOUT 12:30 TODAY. BY 4:00 I HAD THE …
We just finalized our new vehicle purchase with City Credit Union.
David Capuchino was our loan officer, he made the process so easy for us. He was easy to speak with, always so pleasant and did a wonderful job at helping us …
Purchased a new vehicle Ashlynn was extremely helpful and on top of everything great job
Excellent customer service, talked to Alma and she was super nice and friendly!
Roberto Martinez and Mireya Navarro were awesome to work with. They are friendly, fast in response and seem to really care about their customers. I can NOT believe we purchased 4 vehicles within one weeks timeframe BUT thanks to CCU for their folks making it such an easy process. Salinas Family
I had a great experience with City Credit Union. Jessica from their Sherman location helped me with my car loan. Jessica and her team were thorough from start to finish. Jessica always followed up with me and was quick to respond to any …
I had the pleasure of dealing with Mr. Juan Ferrer this morning regarding some issues involving computer technicalities. He was very patient and knowledgeable and walked me through the process to a successful conclusion. You should clone him if you could. GREAT JOB.
Great experience with Lilian Berry! Very professional and courteous. She made my change from one insurance to another easy, stress free, and quick. Look forward to working with her when needed for my insurance needs.
I have opened and paid off multiple account with CCU. I have to say this was by far the fastest and easiest process. Ashlyn was super helpful and responsive. My entire process was completed in about 24 hours. The rate given was also the best offered.
Alma A. was awesome she was very very helpful walked me through and answered all my questions . My name is Sanjuana Castaneda member ***7100
The service was very Professionally handled. I’d like to give a big that to my teller Jamie
Thank you!
Their Live Chat option is amazing. I submitted My concern and in less than 2 minutes one of their agents, Liliana, contacted me to help with my situation! She was very helpful and professional. No long wait times. Great job!
I have always received great customer service regardless if I go through the drive thru or inside the lobby. It’s always a great pleasure walking in and being welcomed by a friendly smile of Crystal Morales. Thank you for always taking care of any issues I may have.
Esmeralda was very helpful and informative by far one of the best interaction if had with City CU in a long time! I’m glad I’m coming back
One of the most disappointing banking experiences I’ve had. From the documentation setting up the account (initially a mortgage) to the level of communication from their loan officiers to the fees being charged to close an account. Customer Service does not appear to be a priority. Good thing there are many other options to choose from.
Jamie was knowledgeable ,understanding and professional, went through the processes with me, made sure I understood everything, City Credit Union have always been special
Anakaren is always polite and helpful! She is always pleasant and exudes excellent customer service!
Trevor Bishop has helped me with two vehicle loans in the past six months. He has provided exceptional customer service, with terrific efficiency. My loan terms have been great. I would encourage anyone to try City Credit Union, and work with Trevor if you can!
Ladies and gentlemen , if you ever want to experience exceptional customer services, please talk with Alma Delgado at City Credit Union. She was very knowledgeable and provided me with great service from the start. Although I had received …
Mr. F. Fulbright is outstanding!! He really helped me get the best rates possible for car insurance coverage. I feel confident in switching from my insurance company for whom I’ve been with for almost 20 years because Mr. Fulbright was able …
Natalie Lowe was very awesome to work with at City Credit Union. She was very friendly and outgoing. She made sure everything was correct every step of the way until the deal was closed. I loved working with her. Thank you very much!
I hadn’t excellent experience with my loan officer Ms. E Gomez but the processing time to receive the funds for a loan once it has been approved is kind of long. I could understand it taking 30 days if we were still residing in the time …
I worked with Natalie on financing a used date and she was so kind, prompt and professional. She made my car buying experience very pleasant. I’ve had a relationship with City Credit Union for six years now and foresee a continued relationship. They offer great rates and is my go-to for financial needs.
I must say I would not get a loan anywhere else . I trust City Credit Union ,there truly amazing . Their loan officers are great, specially Miss Ashley Singleton . She Went above and beyond to help me. Very professional, very …
The City Credit is AWESOME. Any time I need to borrow funds for a home project or to buy a vehicle, this is the first place I go. They are always prompt and provide excellent customer service. Ashlyn Williams is the most amazing loan …
In a world where customer care people don’t care or will hang up on you after you’ve held for up to an hour, twice I’ve been blessed to get one of the best to assist me. Karla Lopez helped me with my banking problems and concerns even …
I am SO happy that city credit union offers this program. I spoke with Mrs Berry and she was very kind. She answered all my questions and concerns. I never felt rush. She went over all my options. She was able to save me a lot of money. I would definitely recommend her to my family and friends!!
Thank you so much Eva Gomez for your amazing help with our refinance loan.
Eva was so helpful with our loan process, she was quick to answer any questions we had and responded to emails quickly. She made the entire process a pleasant one!
I received great chat line service from CSR Marya. She was very efficient!
Eva Gomez assisted us with our loan and the process was super easy. We look forward to her assisting us with our new Home in the future. Thanks Eva!
Jennifer was so helpful this morning. She answered all my questions in a timely manner and all my issues were resolved through live chat. THANKS JENNIFER FOR YOIR CUSTOMER SERVICE!!!
I couldn’t have asked for a better City Credit Union Representative, than Sergio Martinez. When a problem occured he contacted me immediately taking his time to explained to me everything to me, Mr. Martinez made my jounrey through this process a soomthe transition and the end results was amazing. Thank you Mr. Martinez.
Natalie Lowe is the best! She stepped in when I wasn’t getting a response from another loan officer and provided exceptional customer service. She changed a negative experience into a positive one. Thank you Natalie for making me feel like …
If you have any problems, speak with Alexis Perez. She has been nothing but polite to me. She has been working with me for 3 days and always followed up with me. The service at Ferguson location has be excellent!! The Asst Branch Manager …
Alma was great in assisting me with my account questions.
We are very appreciative to such a wonderful CCU Associate (Ms. Theresa Morales). My direct deposit funds were credited in error, Ms. Morales listened attentively and patiently and with her knowledge she placed me on hold and returned with …
My experience with city credit union was phenomenal. Ashlyn made my whole experience with getting a loan outstanding threw the whole process she helped me get my loan funded within the day of signing. I got the amount I was requesting at a …
Stressful time sensitive document signing. Crystal took charge and handled everything effortlessly and efficiently.
Thank you Crystal!
City Credit Union is good, but Loan Officer Natalie Lowe makes City Credit Union amazingly beautiful. She struts in taking charge like a Queen, when another loan officer didn’t pull the weight. Natalie work diligently for me with …
Horrible customer experience! I got a mortgage through Prime Mortgage and it turned out to be through CCU. I paid the loan off in 30 days and canceled my membership (which I had to have to get loan). They continued to charge me monthly …
Eva Gomez,
Thank you for being so wonderful and gracious to me during the entire process! …
I’ve been with CCU for at least 7 years, and it’s been smooth sailing all the way through. I known so many friends who switched/complained about their banks, I’m so lucky I can’t relate all these years in. …
Crystal at City Credit Union is pleasant, helpful and acknowledges customers by name. Every time I visit, she is welcoming and knowledgeable. I have been a customer since 1994 and highly recommend City Credit Union for your banking needs.
Over the last two weeks I have requested Auto and Home insurance quotes from Lilian Berry of City Credit Union. It has been a pleasant experience working with Lilian. She was responsive with both quotes and answers to my questions. Two …
It was my extreme pleasure to have been Blessed with Such a Jewel! My CCU Electronic Service Officer, Ms. Karla Lopez, was absolutely Marvelous. I found her to be very compassionate, kind, very patient, and above all very knowledgeable of …
Laquisha Hammond was amazing with her professionalism and knowlege as she worked with me. …
Needed help with refinancing my vehicles, Linda Garcia went above and beyond to help me, she was fast and efficient! Thanks Linda 🙂
Eva Gomez worked with me to get my home refinanced. She was excellent and helpful every step of the way. She made the process very easy!
City Credit Union Senior Staff….please tell these folks you appreciate them!!! …
Very good service from Alma. She help me a lot.
The City Credit Union Ferguson Branch has great customer service. Crystal is polite, personable and works quickly to assist you.
I would recommend this branch to anyone! …
I have been a member of the City Credit Union since the late 1980’s. I have always received great services. When you walk into the Ferguson location you will be greeted by Crystal who is full of energy, welcoming and professional! I …
I would like to rave about my extremely pleasant and joyful experience with Karla L. today. Like the 2 LOAN Officers — Efren and Joe — they are very professional and knowledgeable about the business that entails the workings of the City Credit Union. I commend them highly!
My wife and I recently refinanced our home mortgage with CCU, and the customer service we received from Eva Gomez was 1st class!! Eva’s communication was amazing, making sure we had all the information each step of the way, and made the process so effortless. Thankyou Eva for all your help and support!!
LAQUISHA HAMMOND was top notch!
She was super professional and patient and answered all my question. The entire atmosphere including the receptionist was very welcoming. Looking forward to a great banking relationship!
I would like to express my sincere appreciation to Ms. Azucena Lopez, at the Dallas, Tx Branch, for her outstanding, professional and friendly assistance today. Her expedient response and resolution to some intricate IRA issues are especially noteworthy. Thank you very much for a job WELL DONE !
Thank you Rosmeri Leon for your wonderful customer service and enthusiasm 😀 😊 👍. The service is always great and friendly at this location. You guys rock!!! …
Miss Janet Hernandez is my loan officer
and she was undoubtedly a great help to us, she took care and attention so that we understood the entire process. Her treatment was very professional and she cared for us to achieve our goal. thank you very much for everything
Am a huge fan of this credit union. Have helped me constantly over the years. Employee Alma at hq was super helpful at a very stressful time!!!
I got the pleasure of speaking with Alma and by far she has been the best representative I have spoken with she answered all my questions in such a positive matter. She was so patient and respectful and to me that goes a long way. Keep it up Alma
The chip in my Debit Card was not working anywhere. I went into the Ferguson Branch and spoke with Crystal. There were several people in front of me. She took time to help each one of us. She kept apologizing for having to wait, but …
I’ve been with City for some time. I absolutely love the credit union as it’s much different from a traditional bank. I recently applied for a vehicle loan and the service I received from my loan officer, Natalie Lowe, was absolutely …
Eva Gomez did a wonderful job. Just amazing thank you so much for all the details we needed. Thank you for being so professional understanding.
Alma did a great job helping me with all the questions I had over the phone ! She walked me through everything very easily . Very much appreciated it 👍👍 …
My wife and I recently took out a home equity loan with the Credit Union. Ms. Eva Gomez was our loan officer and made the process virtually effortless for us. With her expertise and knowledge in the loan business we would happily recommend …
This was hands down the easiest loan process I’ve ever been through. Ashlyn Williams went above & beyond to make sure it went as smoothly as possible. I would recommend her and City Credit Union 10/10 times. We will definitely be using them from now on.
Lizeth signed me with an account quickly! A pleasure to have her process my paperwork! Thank You
My husband and I recently took out a home equity loan with the Credit Union. Luckily, Ms. Eva Gomez was our loan officer. The process quick and effortless with her guiding us through it. We would happily recommend her to anyone who is need of a a Home Equity Loan. She is a real asset to the Credit Union.
Ms. Laquisha Hammond provided excellent customer service, she was patient & empathic with my needs.
Give her a raise.
From beginning to end, professional care and service was shown by Mr. Efren Gonzalez!
Been with CityCU for 30+ years. Have had several auto and home loans. Very easy and online accessible. Friendly helpful staff.
Had a great experience working with Roy. He was very professional and responsive. It was a pleasure working with him!
Alma was more than helpful!!! She was pleasant, knowledgeable and most of all patient. She was able to complete my request in no time!!! City CU is the family for me! Thanks again!!!
Brandon LeCesne is very helpful, nice and professional! He answers any questions I had and was very informative and resourceful! He had helped my Husband and I out a lot with our home equity loan and, gave us a peace of mind financially!! …
Comparing with other banks I considere city credit union as an exceptional customer service bank specially my loan Officer Janet Hernandez..which toke my case and less than 36 hours everything was done.
I was having problems with setting up a Zelle account. I encountered many problems. However, to my surprise, Kevin Avila did not forget my concern. He called me back several days later with the problem resolved. Thank you Kevin for being the representative that demonstrated EXCELLENCE in Customer Service.
As always, service was quick and friendly. Ms Osorio was extremely helpful and a pleasure to work with.
Great custormer service and I want to I appreciate Araceli from City Credit Union to help with my loan in the car thank you so much
Eva Gomez was amazing to work with. She made our transaction smooth and effortless. Eva answered all of questions and was always an email or phone call away.
We have had several transactions with City Credit Union and every one of them have been worth the time and investment. I highly recommend Eva for your home loan needs.
I worked directly with Ashlyn Williams, and she completely exceeded any and all expectations in the auto loan process. Very communicative, helpful, and attentive. Every part of the loan process was just absolutely simple, from the online …
Brian was great. He was knowledgeable and got everything taken care of very quickly.
Jennifer did an amazing job helping me out through chat regarding my loan questions. She was fast, responsive, and helpful.
Just refinanced my vehicle with City Credit Union and got an amazing rate and the loan officer who helped me with the process, Veronica Alvarez, was the most helpful, understanding and knowledgeable loan officer I have dealt with. I highly …
Cameron was great! He helped me save on auto insurance!
I would like to say how much I appreciate Adrian Zamora he is so efficient, courteous helpful, very attentive and congenial. He is great!!!! …
Hi: I had a pleasure of meeting Ms. Alma Delgado this morning when i called Credit Union and requested some information which i needed. Ms. Delgado was extremely courteous and professional and was able to help me with a very pleasant …
I ran into some issues on my end with the way I was setting up my account. I called the Ferguson Road branch and spoke with Ms. Ayana but I was on my way out to work and, she said she would call me back. We all know that sometimes work can …
I refinanced my car this week – it couldn’t have been an easier or more streamlined experience. Natalie Lowe, my loan officer, was knowledgeable, friendly and efficient. She basically tied up the entire deal in about two hours tops. …
Roberto Martinez, my loan officer and Lilian Berry, an insurance agent have been great help since day one with no judgement or did not push me to get or do anything. They were both great and amazing at answering my questions. Humble and very helpful people. I’m glad I am banking with CCU. 😊. Highly recommend. …
My husband and I had the pleasure of working with Eva Gomez concerning a refinance for our home. From the moment my husband (Eric Moore) spoke with Eva, she was professional and promptly with proceeding the process of getting our loan started from beginning. Thank You Eva for the great work of starting us with a new beginning.
Excellent customer service… great knowledge on bank and it’s perks… very vocal and helpful….a great place to bank for your financial structure… thanks Ms.Jamie West
Janet Hernandez was amazing throughout the loan process. She helped me every step of the way and made things very streamline. By far my best experience with any Loan Officer I’ve been assisted by.
Customer beware! You will not find a worse banking/savings experience in the Dallas-Fort Worth area. I have repeatedly asked for statements to be mailed to me since I live out of state. For some reason they can’t make that happen! I am …
I had the pleasure of working with Lilian for my auto insurance. She was super professional, very personable, and extremely knowledgeable! She was able to save me 15% while increasing my coverages!! (THANK YOU LILIAN!!!) …
I realized that my debit card had been compromised while I was at work. Not being able to talk on the phone and in a panic, I pulled up the website and began a chat with Jennifer. She quickly deactivated my card and put a contact on the …
I had the pleasure of working with Eva Gomez on my loan. She was very professional and took good care of me with patience and kindness. I appreciate all she did to ensure I was able to ensure my success with this transaction. Thank You for all your effort.
I would like to thank Eva Gomez my loan specialist. She assisted me every step of the way with my home refinance and made me feel very comfortable. My refinance and closing was fast and efficient. Everything went as planned. Thank you Eva for a pleasant stress free refinance.
I recently applied for an auto loan with City Credit Union. My Loan Officer was Ashlyn Williams and she was very helpful throughout the whole process not only was the process quick, she as well responds fast when you need help or have any questions. Amazing service I’ve experienced.
Mr. Joe G and Ms. Crystal were amazing people to work with! Both was easy to communicate with….knowledgeable about the services that CU had to offer. Mr. Joe – ensured my loan process when smoothly and he was professional during my visit. …
I’ve been dealing with CCU since 2015 and they have always been very resourceful. I had the pleasure to refinance my mortgage with Eva Gomez and she guided me through the whole process. She was very attentive to all my questions and would reply to any of my questions rapidly via email. Great communication.
I have been with City Credit Union for many years and with this new care loan I got the privilege of talking with Nayo S., truly outstanding. 5 stars for your expertise. Every single question I asked she knew the answer, fast, super …
I’ve banked with City Credit Union for a number of years. The customer service is great and the staff are always friendly and efficient!
I have been doing business with City credit Union for about 7 years and normally they are awesome. I recently got a personal loan from them and the beginning process went great. My issue is that they mailed out a check to me for the loan …
Ms. Eva Gomez was absolutely phenomenal. I reached out to her after a Google search just to ask questions since I had been halted by other institutions without much explanation. Eva helped me understand that I was asking for the wrong …
I’ve been using this bank for the last 6 years and crystals big bright smiling face is what keeps me coming back. Her costumer service skills mixed with her bubbly personality is extremely refreshing to see when walking into a bank! Her …
Eva Gomez was the ultimate professional thru out our loan process.
She explained all the little details to us. We felt very comfortable with her. She answered every question we had very well. Thank you Credit Union for having such a dedicated employee.
Sergio Martinez helped my wife and I get a home equity loan. He is quick to respond and answered all my questions in great detail. He worked fast and diligently. It sure was a pleasure working with Sergio. Will definitely be going back to him for any financial need.
My Loan Officer was Linda Garcia – Linda Garcia was very helpful in Assisting me with a Loan, very knowledgeable and courteous, she was Awesome!!
Crystal and Efren are the best employees at City CU. They’re always available to help my parents. Thank you all so much for everything.
I had call the help desk on 2/22/22 and spoke with Samantha Delbosque to close an old account of my deceased mom. Samantha was very professional and showed empathy. She could have just told me that I have to go into the branch office, but …
I always get great service. Samantha Carter was professional and courteous as always.
Eva Gomez | Real Estate Processor with City CU helped me to refinance my home. She made the process very easy, everything but closing was handled via email. She is extremely knowledgeable, helpful and friendly. Great experience!
Diana was kind, and listened to my every word! Gave me detailed instructions on how to conduct my mobile app banking!
We had the pleasure of speaking with Ms. Natalie Lowe at the Ferguson Branch in Dallas. Her professionalism and customer service was impeccable. She was patience with all our questions and very helpful. She took great care of us with our loans. If we ever need more help in the future we know who to speak with.
I want to commend Cameron Krel for the insurance information he provided me which was very helpful. Having been in the banking industry for over 40 years with the last 15, as a Sr VP at a large bank, I have interfaced with a lot of banking …
Love the way u have Crystal in the front she always have a positive attitude and wow she has a great memory she always say my last name and I some what go in the bank that’s good 👍 love it …
Thank you Alexis for all your patience and helpful assistance. It was refreshing to speak with a human with grace, dignity and a complete understanding. As I was in a panic, attempting to find charges on prior bank statements.
Ms Denise is the best! She always has a positive attitude and is very helpful I see why she’s in the front lol!
Ms Hammond was very knowledgeable and helpful. A friendly professional.
Front desk …. Crystal is a asset to the Credit Union.
Be very aware of doing business with City CU if Joe Gonzalez is your loan officer. He will make you wait for hours and is very rude and unprofessional.
Alexis Perez |Electronic Service Officer II provided an excellent service. She could sort out my challenges on just a 10 mins call.
Thanks Ms Hammond for your help and Janet Hernandez for your best recommendations. Highly recommended to all staff of Ferguson Branch for banking, financing or credit options.
LaQuisha Hammond was friendly and considerate. Very efficient and detailed. Thanks for making my experience stress free.
My experience with Ms. Alma has been absolutely wonderful. She has helped me out more than enough. Thank you Ms. Alma
Samantha Del Bosque was great at customer service with me on a Friday over the phone, and had clear, helpful answers to my questions. Couldn’t have asked for better service, and I had a better opinion of City Credit Union afterwards. It was pleasant.
I needed a new debit card and Crystal came in, and took great care of me! She was welcoming, prompt, and super nice!
I was very pleased with my service. I can’t asked for a better loan officer I will definitely referring more people to apply for loans.
LaQuisha Hammond has a million dollar smile and attitude. She is very knowledgeable and if she doesn’t know the answer she will go and find out. She makes our day everytime we see her. Keep up the good work LaQuisha!
I spoke with Ms. Hernandez about resetting my OLMB password and she was very kind and helpful! Such a sweet lady.
We would like to thank Juan Ferrer for his patience in helping us to retreive archived information from our account. Customer service like this is why we have never thought about banking anyplace else. Thank you.
Crystal was a bit bombarded when we arrived but she was cheerful, attentive and found a solution to a problem not of her creation.
We had the pleasure of working with Gomez and she was very professional, helpful and well versed with the loan process. Thank you for all of your help.
The Coopers
I recently applied for a Home Equity loan at the City Credit Union and I was blessed to be attended by the Real State Processor Eva Gomez. She professionally guided us throughout the loan process and helped us to obtain more than we …
Alma served me well! She was great with helping with my payments, and was very patient, kind, warm and welcoming! Hopefully I get her next call! Hahahaha!
I do not usually leave reviews but we recently applied for a car loan on line and was told that it usually takes 1 day. I called several times and was told it was in the processing. I called at the end of the Day and spoke with Sergio. …
Eva Gomez was fantastic from day one I reached out to her for help on a loan she is great very professional recomend her 100%.
Thank you couldn’t of done it without you.
Crystal was very helpful and answered all my questions. She directed me to Cameron whom was also great and helpful.
My son and I met with Mr. Sergio Martinez for my son’s first car loan. Sergio made the experience for both my son and I very simple and smooth. He was courteous, professional and helpful the whole way through. Would love to meet more people like him when conducting business!
Absolutely the worst bank I’ve ever dealt with. I make my payments, I’ve never been behind and I have never been delinquent on anything. This company messed with my credit by not communicating they needed additional info after already …
Veronica Alvarez recently helped us with the purchase of a new car. She was so patient, kind and very thorough. Veronica made a fun/stressful experience easy and a smooth process. Thank you Veronica!
I’ve banked with them for several years now and the customer service has always been superb! Elma was extremely helpful in resolving my issues. She was effective, patient, and polite. Thank you Elma!
Eva Gomez was so very helpful with my home refinance loan.
The process was easy and quick with her help.
If I ever refinance the City Credit Union is the first place I will call.
The 5star rating is MUCHo deserved for the service I received on this morning from Mrs. Alma A. She was very patient, a great listener, knowledgeable, and understanding of my concerns. Between Alma going Above & Beyond, and all other …
Trevor was an ABSOLUTE pleasure to work with. He refinanced 3 of our vehicles with ease. He was very professional, prompt and very helpful every step pf the way! I will request him for all of our future needs with loans or refinances! I can’t say enough how much I was impressed!
I was just online chatting with Esmeralda at City Credit Union inquiring about the Gainesville location since our Frankford location recently closed. She was most helpful with our questions and very efficient. Thank you CCU for having a great customer service. This is why my husband and I have been customers since 1982.
We recently applied for a home equity loan. Eva Gomez made the process easy. She was patient with us as we had many questions. She kept us informed every step of the way. Many thanks to Eva!
I would like to take my hat off to the wonderful staff at the City Credit Union at the Ferguson road location. and pass alone my sincere appreciation to one of the most helpful employee that I had the pleasure of meeting, Mr. Sergio …
Kevin Avila, was awesome in assisting me with my credit card. He handled my situation in a profession and timely manner. Was very patient and listen to my situation attentively. What the bank needs is more people like him. Has a giant …
Alma was great! She assisted me in resolving my debit card issue. Thank you Alma!!
Sergio Martinez, is a great access to the City Credit Union, I met him when he was working at the 320 E Jefferson location. He has always been courteous and polite and he is very knowledgeable of his job. When assistancing my needs he …
I’ve had it with this disgusting, greedy credit union and their usurious fees and lack of customer care. This is by far the worst financial institution I’ve ever had to deal with. The customer service experience is poor at best, with long …
I had the pleasure of working with Eva Gomez for my Home Equity Loan and from the beginning she was very helpful, professional and knowledgeable about what I needed. Eva made the whole process quite easy and closed on my loan in just a few …
I’ve been a member of City Credit Union for sometime now the tellers the receptionist, everyone is always pleasant and sweet. I love the music that they play.
Elma came through with the quick retrieve of help when others couldn’t assist me she’s 100% appreciated! Great staff!
Jamie, the assistant manager at Ferguson Road saved us from an attempted scam. She is the absolute best!
My boss and his wife purchased a 2023 Land Rover and Ashlyn Williams handled the financing. She is wonderful to work with!!
City Credit Union is great! I’ve used them for multiple car loans. Great rates and great service!
Lizeth was extremely helpful in meeting all my requests and she did it in a very proficient quick manner she should be recognized for her work.
Anakaren has always helped me and been extremely nice. She always has such a positive attitude with me and is willing to make time when I need her help.
THANK YOU, Karina Martinez and City Credit Union for your EXCELLENT customer service experiences. Together you make banking easy !!
Last week I decided to purchase a vehicle from Carvana, receiving my financing from the City Credit Union. Linda Garcia was assigned to me, she demonstrated patience, and professionalism while going through this process which took several …
Ms Karla Lopez gave me the best service I have had in years from any business. She was patient and diligent. Every business should have an employee like Ms. Lopez.
Laquisha Hammond was extremely helpful, knowledgeable, friendly and processed the my purchase of CD’s in a timely manner. Great experience and great customer service.
Lizeth Osorio is an amazing teller she really makes my day also she is so efficient and very informative in handling all of my transactions. Thank you City CU.
Well she was polite ask me for my password
She spoke clearly and loud in a good way to be heard clearly…. She said thank you and have a good day… Sevice w/a smile.😋
Karina Martinez …
Heard the fellas are either leaving or already gone it suck but they always worked hard. The taller one Adrian always did a great job and he was real funny. Love the staff
I want to thank eric and linda for helping me out yesterday evening, I went to credit union yesterday to make a deposit and by the time I was about to leave my trucks battery was dead. I waited there for about an hour for my friend to come …
This Ferguson branch has always been helpful and enjoyable. From the time you walk in, to the time you leave. Shout to Laquita Hammond who helped me and answered all my banking needs.
Today I called the collections department after receiving two emails stating I needed to call. A representative by the name of Nicky was extremely rude to me and belligerent. I called back and requested a supervisor. Marlo Hunt called me …
MS. Alma was very professional and helpful I recommend any service with City credit union with the type of professional experience Ms.Alma and Janet Hernandez and D Ndwkirk provides Their for The people and The Credit Union.
I called in to the call center and your associate Alma was awesome!! She helped me update my account with ease!! She is definitely an asset to your branch!!
The staff at the Ferguson Branch are always helpful, I have been a member for over forty years, Crystal is always helpful, Laqueshia, along with Janet Hernandez are two of my favorite people at the C/U, all the tellers have come to know me by name and always speak and are cordial.
Nayo was wonderful to work with. I had applied for a loan and needed to get the car Saturday. Nayo stayed late to make sure all the paperwork was done so that I wouldn’t be out of a vehicle. Great people and great rates.
My dad needed password assistance and Alma was the most helpful representative at City CU. She was patient and very detailed and we were able to get my dad’s password reset. Thank you for your kindness Alma!
Oct/31 I visited this location since the Carrollton location is permanently closed. Lizeth Osorio attended me. She was professional, courteous and accurate. Janet Hernandez is one of my most trusted loan officer to go to. Janet is whom I go …
Mrs. Laquisha Hammond was very informative and detailed. Great Customer service! Mrs. Alma was very helpful setting up my mobile banking app! Great Job!
Nayo was phenominal! She was kind, patient, and thorough and made the entire experience of applying for an auto loan quick and easy, and did I mention their rates were much better than any I’d encountered while shopping around. I’m now a …
I had a great experience in all respects conducting my business today. Laquisha was great to work with. She took care of my account very professionally and I appreciate that so much.
I was having an ongoing issue regarding my monthly payment for my auto loan that had been going on since October. Diana Hernandez from Member services was very proactive in helping me solve that problem. Always kept me updated on the status …
Been banking here since 1996. The credit Union’s always been really helpful, from financing vehicles to safety deposit boxes and everything else. Crystal who works at the front is always helpful and attentive.
Two words MARLO HUNT! I initially thought this was a dude. Turns out, she was the sweetest person I’ve met this year. I had a difficult situation. I sent an email to her department and she answered. I was overwhelmed to the point of tears. …
Ms. Ashlyn Williams IS THE BEST!! Let me tell you about my experience with CCU. I was able to open an account, apply and get approved for a car loan, receive the funding to pay for my loan, in less than 24hrs. …
Ashlyn Williams and Linda Garcia demonstrated kindness and patience throughout my auto loan process. They were available to answer any questions or concerns. I highly recommend Credit Union.
This is a big Thank You to Samantha Delbosque and to the whole City Credit Union staff for outstanding customer service. I had lost a CCU check. Ms. Delbosque explained the process; kept me updated; and got the check reissued very quickly. I greatly appreciate her efforts!
Sergio Martinez with City Credit Union (Dallas Branch), was super supporting towards getting my family’s needs with an auto loan. He answered all my questions and steered us I. The right direction. After every conversation he always ended it with I’m here to help you with all you credit needs.
Alexis Perez with the City Credit Union was absolutely wonderful! She assisted me with some insurance questions that wasn’t even her job and then assisted me with my moms account. She was pleasant and patient. I will request her if I ever need anything else!!! 👍 …
Alma Alvarado was great. I needed a document for my mortgage company about an closed loan account and she provided it quickly and even added something for me after the fact. She was great!
I had the pleasure of speaking with Nikki concerning my accounts. I had signed a contract that I wasn’t aware of the clause. She walked me through the process. Heard me out concerning my current situation and worked up a plan to help me …
I’m very pleased with the customer service, I no longer finance my vehicles through the dealer, I know to come to CCU. Alma was very helpful, she guided me through an easier way of paying my car loans. Thank you for your excellent service.
It’s refreshing to have such good customer service from a lender. Samantha was very helpful in resolving a concern I had with my auto loan and I appreciate her attention to the matter. Would recommend to anyone!
I have been a member with City Credit Union for a number of years and have multiple loans done with them. Samantha Delbosque has been by far the best representative I have worked with. She is a subject matter expert and if she doesn’t know …
Linda Garcia is the most helpful loan officer I’ve ever encountered! She stepped in when my loan officer Ashlyn was unavailable. Don’t get me wrong Ashlyn was helpful also but Linda went above and beyond expediting the process and ensuring we received our check quickly before the long weekend! We could not thank her enough!
I had the privilege to have the support of a customer rep named Eva Gomez, one of the most very polite and incredible customer service I’ve come across. The loan process was done quickly and answered all questions with a highly …
Theresa M. with Electronic Payments provided exceptional service. She assisted me swiftly while I was onsite at a retail location and stayed on the line to insure my transaction was complete. She is a true “Credit” to CCU. Thank you again for all your help Theresa.
Love this Union. Been a member for over 12 years. Nayo helped me with my last transaction and she was such a pleasure to help with my needs and execute my closing on time. They are all family. …
Needed a used car loan to finally purchase my dream car. The entire staff wall-to-wall has been very understanding and helpful. This is my first time obtaining financing outside a dealership and I definitely asked a lot of stupid questions …
City Credit union is still the best place I got the best interest rate of all the financial institutions I ever work with, Thanks to Trevor Bishop, he is always available to help, he is professional, and also does his job very well. If …
We had the pleasure of working with Eva Gomez for our Home Equity Loan. She was very helpful and answered any questions we had about the process. She also closed on our loan within a few weeks. We are very thankful for her!
If you are new to this process or just want things to go smoothly and quick, TREVOR BISHOP is your guy! Me and my husband received the best service from him! We got recommended by someone who also worked with him and sure enough he did not disappoint us. Thank you Trevor!
Came to City Credit Union needing help securing a cash-out refinance loan, and Ms. Eva Gomez went above and beyond to make it happen and patiently guide me through the whole process. Excellent service and dedication to help.
I had a great experience applying for a new loan and would definitely recommend City Credit Union. First time there and David C. made the process smooth as possible, communication was great when explaining next steps and keeping me up to …
I just want to take the time to express my appreciation to Ms Diana for her help. I have attempted to get signed & enrolled into my account online to go paperless for a while. Diana was so helpful and patience with all of the many times I …
Alma was quick to assist me with my concerns today and even took the time to consult with her co-workers and call me back in the promised amount of time with a solution. She is just one example of the great customer service that City credit union offers.
My loan officer, Linda G., was great! She was thorough and made sure my loan was funded in time even though I started the process a bit late. I really appreciate her attention to detail and am glad she is a member of the City Credit Union …
Kevin Avila was extremely helpful in assisting me with my auto loan discrepancies. He was clear and concise with what he needed to get the collateral insurance removed from my loan and had it removed within 24 hrs so I could make my final payment. Thank you so much Kevin!
Samantha, supervisor in electronics customer service/online banking, was so gracious and kind in helping me get some issues straightened out with my accounts. Her patience and kindness were much appreciated as I was ready to call it quits …
I rarely have to call, but today I needed assistance with a check that was never presented to City Credit Union for payment. I was blessed to get A. Alvarado. She handled my issue quickly and effectively. Thanks to her help, I didn’t have to pay any additional out-of-pocket fees.
We have been with City Credit Union for the last 20 some odd years and are extremely pleased with what they offer. Just recently we dealt with Ms. Gomez and she was extremely easy to work with. She made the process easy / peasy. We would …
Linda Garcia was so helpful! She had hospitality, professionalism and timeliness when I worked with her. We had difficulty when working with the tactless actions of the car dealership; she went above and beyond to rectify the situation. I would recommend Linda in a heartbeat to anyone needing a loan.
Sergio and Linda prepared a new vehicle loan for me and both were outstanding. They both communicated effectively and were on point throughout the entire process. Anyone not a member of this credit union is missing out. Best rates in town and excellent customer service. If I could give 10 stars I would.
Ashlyn Williams was amazing to work with. This was my first loan of this type with the City…she was quick with the initiation of the loan, and once we decided what we wanted it just took a few hours to make everything complete. I appreciate everything she did for me. I would recommend Ashlyn as your loan specialist any day.
Jamie was awesome! She kept everything simple and understandable as she was taking care of our business needs. She also took the time to have good conversation with us as well. She represented City Credit Union fabulously. Thank you Jamie!!
I want to review my experience with the Credit Union Real Estate Department. Specifically, Rogelio “Roy” Bucio| Real Estate Processor. Roy was very pleasant and easy to work with. My project was little more complicated than usual, I think. …
Alma has great customer service, she was very helpful and patient as she walked me through the process needed. …
I have never had better customer service from a bank. Diana Hernandez provided excellent customer service and was able to help me with all of my needs. If you want a bank that treats you like family this is the one to use. Excellent communication and timely responses. Thanks again Diana for your awesome customer service.
I’ve been a City Credit Union member for almost 3 decades, and very happy with them throughout. My latest good experience was securing a home refinance loan through Eva. Although rates have been increasing thanks to the economy, she helped …
I had a great experience working with Eva. The entire process was effortless and incredibly timely. When I first inquired online, I wasn’t too serious, but the next day Eva contacted me back. From that point everything happened so fast, so …
Crystal was great! Even though she was incredibly busy she took care of me like I was the only customer there. Very professional and also very good at making a positive connection. I’ve been in the hospitality industry for 30 years and …
I usually do not take time to write a review but I have now used City Credit Union twice for my car loans, they typically have the best interest rates and great service. The dealership also prefers working with credit unions over banks also …
I typically don’t write reviews but the level of service I received from Marlo Hunt warranted me taking the time to acknowledge OUTSTANDING SERVICE.
After speaking with four different people trying to correct a reporting error to …
Hi everyone, I want to highly recommend Eva Gomez from City Credit Union. She is very knowledgeable at what she does and will do everything in her power to assist in the best possible way she can. Eva is responsive, upbeat, patient and …
I have had the opportunity of doing business with and through City Credit Union for just over half of my life. In all of these years, I have had nothing but great customer service experiences with CCU and this recent loan process was not …
Ms Hernandez is fantastic! She to over my loan and worked on it, straighting everything out. She did this while having a full work load! She was gracious, positive and proficient at her job! I will recommend her to all friends and ask for …
I would highly recommend City Credit Union for any loan requirements. They are always amazing and have best rate and exceptional customer service in all DFW area. I recently worked with Loan Officer Linda Gracia and she was outstanding! She …
My experience with Sergio Martinez has always been great! He recently made my vehicle purchase flawless and easy. I enjoy the personal relationship I have built with my banker throughout these years. Thank you Sergio and credit union for great rates!
Top of the line customer service. Sergio Martinez is an amazing loan officer that will go above and beyond any ones expectations to get the job done. He helped my husband and I save money by refinancing and purchasing a new vehicle and made …
My family and I have used City Credit Union for a while now and they are always amazing! We recently worked with Loan Officer Eva Gomez and she was outstanding! She was very knowledgeable about the loan process and was very patient with us …
If you are in the market for a mortgage or things pertaining to a mortgage, I would highly recommend you consider City Credit Union. I was fortunate to work with Loan Officer Eva Gomez. Eva is one of the most knowledgeable loan officers …
I came to the Credit Union for a Home Equity Loan and I was fortunate enough to do business with Ms. Eva Gomez. She is a true professional in every sense of the words. She helped me through every step. Explained everything about the …