The City of Albany Utilities, a nonprofit community based local utility provider since 1912, serves approximately 37,000 residential, commercial and industrial customers. Albany Utilities is a … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
401 Pine Ave, Albany, GA 31701
How does my electric bill go up when I have a gas furnace????
The worst!!!!!!!!!!!!!!
High bills
I need help
suck
Terrible service
SLOW
Bad ass service
They suck
long line
Worst customer service ever!
Nobody cares at this government run circus.
very rude to customers no patience very very rude to customers novv
Unusually high charges. Extra taxes on everything.
No problems so far.
water and gas more than my rent. how is that…….👺👺👺👺 …
Abysmal service and even worse people.
Absolutely horrible service! Robbery!
charging people for utilities is racist.
Omg where do we all start lol
When are we having back electricity near slappy???
Worst power company ever.
Rude stay away if you can from albany water gas and light please
In great condition
Rates are crazy! There’s no competition. Its ridiculous!
The worst.
How do you charge people service fee and late fee for paying early?
The worst service I have ever seen bad customer service awful
Busy place
This ridiculous that my light bill is more than my rent
If I could give a zero I would.
Despise this place
Definitely overcharges! GA power is BETTER !
Fees, fees, & more useless fees. If anything happens after hours you’re screwed.
This is the worst Service ever. I hate water gas and lights
Paying my water bill.
THE WORST CUSTOMER SERVICE EVER EVERYTIME I CALL!!! Hopefully one day I won’t have them for anything!!!!!!
I have not got a bill yet in the mail
Worst service ever. High rates, rude customer service rep. I expected more. Very disappointed
For months, the pay by phone has not worked.
I need Georgia power Shid water gas and light bill get to damn high for just one mouth
It’s insane the amount of money i pay a month that somehow seems to continue to increase even when i make it a point to use less electricity, water, etc 🤔..somethings afoot …
Easy service
Wanted to put zero stars. Corrupt a they come. They have a monopoly in the city limits. This is wrong and they should be investigated.
Worst customer service ever and they are constantly over charging you. If I could leave no stars, I would.
Wish I can give negative ratings… if your moving to Albany or in the area find Georgia power..
Turned my water off for no reason today. We’ve had problems for years with this company. God damn monopoly
Everyone is just great.
The light bills are TOO high, but we have to pay!
WG&L can make it inconvenient to do simple tasks, like pay a bill. And majority of the employees are unpleasant.
STOP CALLING PEOPLE WHO LIVE 4-5 HOURS AWAY WHO DONT EVEN HAVE GAS OR EVER BEEN TO ALBANY EVER. SCAM COMPANY GOING ON HERE.
Worse every add extra fees to my bill that don’t make since.I been with this company for 20 years and they get worse every year
Good customer service
They charge too much. It should be set up like Ga Powers and seperate the bills not combine them together.
They charge way too much; its robbery! Families can’t get ahead because Water Gas and Light is so deep in their pockets. Its Shameful
Just Horrible I would leave them if I Could. I Just Really Hate This Company!
Rates to high fair customer service
Never answers the phone lines. They have an operator and they never answer. Lines just ring, ring, ring and what’s the use in even calling about your bill but they will send them out though!!!
It is a shame how long the lines are. It is a shame how high the bills are and the lack of respect this business has for its customers.
People in Albany are so friendly and the utilities dept the same.
They are stealing people money. Rude inconsiderate customer care specialists who doesn’t care. I don’t think they deserve a star.
The Utility company brings in more revenue than any of the taxes. Real estate or sales tax. That’s a bad sign.
Overcharging customers for many years. Sims of the highest utility bills and service/late fees in the entire US
They rip off don’t like how they bill people
MAN THEY SOME BS KNOW THAT
This the absolute worst place I’ve ever delt with, illegal price gouging, rudest customer service I’ve ever seen, when you can actually get someone on the phone, rates are ridiculous. Just crooks!!!!!
Worst place ever. Bill is always high. The way the bill is set up they combined everything together. Bring back GA POWER please
Horrible customer service
I’ve always encountered kind, helpful employees in a nusiness/profession that I’m sure can be stressful and heart-wrenching at times.
I would give an negative infinity star if I could. Move away, do not use this company!
The worst company in albany, the employees are rude and will hang up on you even if you are calling about an emergency. If i could do business with another company i would. Everyone at this location should be ashamed of themselves.
The customer service does not answer the telephone even after I had it on hold for 30 minutes waiting for them to pick up. They also did not recognise my account number. They are messed up or they have been hacked.
These people are terrible, just terrible. I’m moving out of Albany just because of this utility company. I suggest everyone do the same. Or we could all throw in on a new electric company and run those crooked people out of our city.
Great place to work
I wish we lived we’re Georgia power could service us …..I hate water gas & light this company is the worse company ever we always have power outage and they call our side of town ‘the dark side’ for a reason any little tap of rain in our …
If customer service means talking down to your customers, treating them like children, and refusing to answer a simple question about the rates, then this is the utility company for you!
I had to go to W G & L to handle my mom utilities due to her going to a nursing home. I met with Selena Guptill and she was so nice and helpful. Just what I needed during my turmoil. Thank you Mrs. Guptill!!!
This is horrible lmaoo I’m in the phone waiting to ask how past due my fiance is on her bill they say wait 15 minutes I wait 30 call goes dead
I call again and again and again I already put 200 on the bill I know she’s not …
We were out for a month and they charged us same amount than other months using power and water. How is that possible??
So expensive for GA small city.
How do you have an automated service to pay for your bill, but don’t have a selection to talk to an agent to pay for bills if you don’t have your account number or are unable to access your online account cause for some reason your email isn’t associated with one when you set it up with one🤬🤬🤬🤬😡😡😡 …
Y’all’s prices make me have to go to church…😭😭💥👀 Great staff though! …
HORRID business practices!!! Recently moved from Miami,fl. to Albany,ga. and whatever complaint I had in FL I Repeal! website slightly accurate, payment locations scarce to none ect ect ect… p.s. it deserves less than 1 star SMH!!!
I went TOO pay my bill and the lady ahead of me took the pen so as I approach the window I took my pen out my purse to speed up my time i had misplaced
My bill so i had to fill out the form the pen i use at work all the time a felt …
Been on hold for 3day now trying to get temp power for one of my rental units…no one answering the phones. Smh
I don’t understand why I haven’t received my utility bill and call 5 times today couldn’t get a single answer and still shows my bill form last month thats been paid the never sent me bill hasn’t not been updated what I need to do
What nice can I say . Couldn’t live without
Worst service I could honestly imagine, it’s hard to believe there are no other options in this area…something needs to change soon, too many complaints and no action being taken to change. Poor management and poor service, equals Albany Utilites.
This is a bad company. They stole my money and won’t return it back. They claimed that they returned my money back but they didn’t. All they kept saying was talk to my bank. And my bank told me they never got Anything from them.I️ WANT MY MONEY BACK !!!
They charge unusually high prices for a city of this size, believe me if there was other electric businesses I def would have to shop around. but we have no choice in this city because of the zoning. either Mitchell or WG&L. and WG&L seems to come up with a ghostly charge every YEAR!
Albany Utility needs to send most of their customer service representatives to a much needed customer service training class, personality courses, verbal judo, all of the above, and etc. Georgia Power is much nicer. I hate that I’m zoned with water, gas, and light.
Great rates as compared with the other areas I do business in and (usually) good service too. Took off 1 star for the overall customer service experience. Seems like they need to update their technology.
No stars at all. Absolutely the worst corruption ever! Water bill $400. Lights last month 180. said I have a leak. no leaks anywhere. meter just spinning. I turned water off. Said I have to have a plumber to find leak. Dang pipes …
My Electric bill doubled if not tripled in cost they could only tell me that it was a month and a half worth of reading because their system messed up how are people on fixed incomes are supposed to live in the fall your electric bill drops …
How in the world do yall be quick to cut off somebody’s lights but when they pay it to get it cut back on it take a long time. That ain’t right. The service should be restored as fast as y’all cut them off. VERY unprofessional if you ask me
Worst company ever. I had a uncle come out and he is on life support. They didntbsend my paper bill and took me the wrong due date when I called. They cut off the power and I told them they were wrong and my uncle needs life support …
I just moved to Albany and I hate it here already everything seems to be a rip off I’ve never in my life had a light bill so high and I’m barely home and I turn all my lights off and it’s just me there my light bill was 253.00 for 24 days ! …
Please believe the reviews you are reading. Customer service is nasty, when I call they hang up on me. I got an extension on my light bill, and they still turned my lights out. If you can do another light company, that would be your best bet.
This company openly is raising rates in order to cover the cities and their own huge debts from corrupt county commisioners and overall failing economy, and bad financial management. …
It’s a shame that we don’t have a choice for electric company’s AND for hospital needs too. As long as they have a monopoly, they will continue to go up on rates annually. And now the new location is so cluttered and packed as if with all …
I’m tryn figure out how my bill go from 140 to 230 something cannot b right here I’m switching over if I can
This is actually the worst company I have ever dealt with. A close second is Phoebe Putney Memorial Hospital. I moved from Charlotte NC and never had to pay this much for utilities and hospital care. The services in Albany, Ga completely …
I can’t say anything that has not already been said. But i will say this. The Prices/bills at WG&L (Albany utilities) are so ridiculous high that when i buy a house. I will make sure it is NOT IN ALBANY because i don’t want to have to pay another mortgage disguised as a light bill.
6 days without power and have yet to see 1 water gas and light truck. Have seen plenty of Georgia power, sec power, pike, and emc trucks helping to fix power lines, but not a single water gas and light truck. This company is the worst I’ve …
Horrible customer service and they lie about bills amounts. I had a fire april4th21the meter was pulled there still sending me 500 electric bills and there is no electricity running Crooks
The worst company ever..gives there own prices, continues to charge you for a bill you’ve already paid..these people need to be shut down.
Funny how it makes you pick a star. They don’t deserve any. Worse company I have ever dealt with in my life. Won’t answer the phone. Rude so called customer service representatives. Storm and tornado knocked the power out for days and they …
This company is made up of crooks. They should be reported to the better business Bureau for the robbery of monies from the citizens of Albany, Georgia. There are many high, middle and low income families that have to pay outrageously high …
worst water company I’ve ever dealt with. to start off, I never received a bill from them either through the mail or email. I came home to find they had turned off the water in my house without notifying me. I called customer service …
Use Albany Utilities online check payment method, received a confirmation code from their third-party vendor, Speedpay, that payment was successfully submitted. Later received a letter in the mail saying that my payment was returned as …
Worst utility company I have ever experienced. Had to pay the same monthly bill more than once because they claimed it was unpaid. Obviously the workers are pocketing the money rather than applying it towards statements.
If I could give them zero stars I would! this billing system is a ripoff. I will look at my bill and see that I’ve use 70 dollars in lights yet my bill will be well over $200. Then these crooks have the balls to charge a new service fee if …
HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE company. The customer service…. WHAT customer service???? It’s nonexistent. I try my absolute best not to interact with these people, so I use the online service to pay my bill. But guess what, …
Extremely expensive rates. Don’t ever forget to pay your bill because they are not in a hurry to get you back on. Lights was off around 6pm and they told me that it would be after 1:30pm the following day until they are back on. I guess …
If I could put a negative number I would. But to write a review you have to put at least 1 star(which they don’t deserve). …
They are entirely too high and they take their time reconnecting your service once disconnected, but will quickly cut you off if you’re late making a payment.
This is the WORST utility company in history‼️ When I say rude staff, they act like you made them get a job there, and I know I’m wayyy sweet and respectable when I talk to them‼️ It seems like they don’t even read meters, they just charge people whatever they want too. This is a complete disgrace. I wish I could give negative stars.
Not empathetic to customers needs at all. Completed payment payment online, first time in a year. Completed transaction when I immediately realized it was an old acct information listed. I immediately paid online using the correct bank …
Ridiculous. Gas bill was outrageous. Requested the meter to be checked, found defective, no adjustment to bill. Gas turned off in August for slight balance without notice. Paid bill the same day as cutoff, service was supposed to be …
The fact our bill is too high for the little power we do use is ridiculous. Had some companies allow up to 30 days to pay the bill and restore power within the hour of payment. Don’t get me going on trash. Again priced too much. Been spoken …
As others have noted being a utility provider with basically a monopoly sometimes employees can be a little condescending yet it’s not all that different from Georgia Power or any other monopoly in Georgia to me. My main gripe was that they …
Failed to inform my husband and I that our power was going to be turned off. We found out about when the guy came to turn it off. We paid the bill a couple hours before closing after being promised that it would be turnes back on same day …
I would rate them an ice cold ZERO if at all possible. They are stealing from the community and I will be reporting this to the attorney general. Especially the BBB. I also will be getting in contact with a lawyer. This is unacceptable and …
You’ve got to love a monopoly that won’t pick up their phones when the power goes out, “estimates” your bill (on the high side, naturally) when you haven’t had power for A WEEK, and takes their sweet time getting your power on. Actually, …
Had zero issues as a customer, but I’ve since moved out of state and have had nothing but issues with my final bill. Albany Utilities has double billed me. Our last date of service was March 24th and 2 months later – I’m still without a …
I’ve been trying to pay utility bill online and via phone now for two days. When accessing account to make a payment, this system does not navigate to the ACI third party payment provider. The system defaults back to account summary. Then, …
At this time I am not sure if they are still working from home due to covid, but this service is horrible. Plenty of agents are rude and in a hurry when speaking to you, and I never said anything. BUT today I have been on hold for about 2 …
High Bill’s. No way to lower them. I literally turn my power off and dont use water some months to check and some how my bill is still over 100 dollars…sometimes as high as 300 and the air is not running g constantly. Also there are not alot of appliance so…go elsewhere if you can
My bill every January goes back to the same price and is 200 dollar difference throughout the year, the most unorganized, bad rates and does not check meters. I have lawsuit coming this month, so many articles on this place of service, so …
Power got cut off today, so I sat on hold for 50 mins for a person to connect me to a automated system that told me I WAS NOT past due on my bill and yet I still had my power cut off. I was billed on a Wednesday and had my power cut off by …
WG & Lights Count your Days…..You all are cutting off innocence people’s power. People who constantly pay their bills monthly. Due to the fact that YOUR system is a mess and has crashed, you turning off power. We have always paid our …
Very poor customer service and false amounts reported on bills. They use “estimations” which are inaccurate and when a reread is requested, they indicate it’s correct though the readings don’t add up. They do not answer the phone or follow-up with consumers. They are a huge disservice to the community.
Need to have more utilities company to shut this place down. They are liars, and they charge what they want to charge. How IS IT I’m out of town, everything unplugged except refrigerator and my light bill goes up $150. Let me contact Walb and maybe one or two city commissioners that just might care but still cannot help.
Charged me a crazy amount on one bill for MANY months of gas, since they did not read the meter for a long time (???). Called 5 different times with no result, and finally got someone who assured me they would spread the payment out, and …
Customer service was very professional and courteous! I had a problem with the long wait time. And my issue still was dissolved!
Alhany Utility replaced my meter and evidently installed it or set it up wrong which resulted in it not showing our power usage for about 90 days. This month realizing thier mistake and not having proof of our power usage made up a total …
The absolute worst utility company I have ever encountered. They deserve zero stars. Terrible customer service! They’re incompetent and rude. I own the property but was told, by the manager, that I’m a tenant even when provided with my …