Absolutely horrible. The power just goes out randomly for no apparent reason, and it always takes hours for them to fix it. To make it even worse, their automated call system is constantly screwing up, making it nearly impossible to report outages.
Giving a 2 star due to outdated website and payments capabilities. The website is HTTP default without HTTPS redirect with HSTS header (this is at least fed gov required) and can’t really trust any links or redirects from it. …
Leave it to McDonalds to be smarter than a government agency. Charging you to electronically pay your bill, what a bunch of BS. McDonalds doesn’t charge to use the electronic ordering machine, why that’s because it is saving McDonalds …
They forgot to get my meter in a piece of property that has been vacated for a couple years I called and told them they forgot the meter and they snapped my pole. I called afterwards and they refused to pay for it and said the pole was …
My wife and I have been calling all day trying to accomplish a fairly simple task. We are sent straight to voicemail and are getting no response. It’s been hours.
They are rude and un caring my mom was on oxygen and we wasn’t even a month late and they turned our power. I went and paid the bill and it took them a week to turn it back on. But this was some years ago so I hope they have gotten better. But I doubt it.
What a joke, too bad there isn’t any choice in who you get electric from. It’s 2018 and this place is stuck in 1995. You can’t get anyone on the phone when you call in, and when you leave a message they will never call back. When I try to …
Absolutely useless customer service and website. They can’t even locate my account number in their new system and I’ve called about it multiple times to no avail. I honestly would avoid living anywhere this place services due to their ineptness.
The office was closed for days, drop box closed, kiosk not working, but I betcha they will charge a late fee. No way will I pay extra to pay the bill by phone.
This utility has repeatedly failed to show proper payments made. Threats of cancelled service even when evidence of early payment, over payment and cancelled checks are provided. Billing department is completely inept.
The power went out due to the weather, which was a snow storm. I have a 1 year old who is currently sick & my power has been out for hours. Unlike Huntsville Utilities, they don’t update folks on whether they are even going to repair …
U need to put drop box back in. I work 6 days a week except Sundays. That machine doesn’t work hardly at all. Please fix it. I don’t have time to run across town pay my bill And that machine don’t work. I again have to make another trip. Please tell me how this machine good for utility customers.
No care in the world for the customers they have left with power for 35 hours in freezing temperatures. Lightning may have taken out the transformer, or at least that’s the story they are sticking with, but it is shear incompetence that has …
Government at its finest… customer service doesn’t matter when they monopolize the market. Another gross example of government ruining every aspect of our life’s.
Two power outages in one week. And they turned off the automated reporting system today, 05/07/22. I can’t afford a back up generator system, so I sit in the dark wondering when service is to be restored. …
I recently reported a gas leak outside of my home where the pipes connect to the meter and go into my house. The tech came out within an hour and verified the leak in two places, one above the meter, and one before. He replaced both faulty …
I’m not sure why it’s 2022 and calling Athens Utilities is like it was in 1980. We have been without power for 12 hours now and after calling customer service I have no more info than I did before. She said, MAYBE today…MAYBE tonight. I’m …
During the warm weather months, my bill ranges from 175-200 a month. This month and next month, my bill is well over 300$ ( along with everyone else’s in my neighborhood) with no explanation as to why. When I called for an explanation the …
Absolutely horrible. The power just goes out randomly for no apparent reason, and it always takes hours for them to fix it. To make it even worse, their automated call system is constantly screwing up, making it nearly impossible to report outages.
Lazy
Happy New Year! Power out again. Happens a lot.
Giving a 2 star due to outdated website and payments capabilities. The website is HTTP default without HTTPS redirect with HSTS header (this is at least fed gov required) and can’t really trust any links or redirects from it. …
Leave it to McDonalds to be smarter than a government agency. Charging you to electronically pay your bill, what a bunch of BS. McDonalds doesn’t charge to use the electronic ordering machine, why that’s because it is saving McDonalds …
They forgot to get my meter in a piece of property that has been vacated for a couple years I called and told them they forgot the meter and they snapped my pole. I called afterwards and they refused to pay for it and said the pole was …
My wife and I have been calling all day trying to accomplish a fairly simple task. We are sent straight to voicemail and are getting no response. It’s been hours.
They are rude and un caring my mom was on oxygen and we wasn’t even a month late and they turned our power. I went and paid the bill and it took them a week to turn it back on. But this was some years ago so I hope they have gotten better. But I doubt it.
What a joke, too bad there isn’t any choice in who you get electric from. It’s 2018 and this place is stuck in 1995. You can’t get anyone on the phone when you call in, and when you leave a message they will never call back. When I try to …
Absolutely useless customer service and website. They can’t even locate my account number in their new system and I’ve called about it multiple times to no avail. I honestly would avoid living anywhere this place services due to their ineptness.
Slow service and remained on phone for over 10 minutes and never got an answer
The office was closed for days, drop box closed, kiosk not working, but I betcha they will charge a late fee. No way will I pay extra to pay the bill by phone.
This utility has repeatedly failed to show proper payments made. Threats of cancelled service even when evidence of early payment, over payment and cancelled checks are provided. Billing department is completely inept.
The power went out due to the weather, which was a snow storm. I have a 1 year old who is currently sick & my power has been out for hours. Unlike Huntsville Utilities, they don’t update folks on whether they are even going to repair …
U need to put drop box back in. I work 6 days a week except Sundays. That machine doesn’t work hardly at all. Please fix it. I don’t have time to run across town pay my bill And that machine don’t work. I again have to make another trip. Please tell me how this machine good for utility customers.
No care in the world for the customers they have left with power for 35 hours in freezing temperatures. Lightning may have taken out the transformer, or at least that’s the story they are sticking with, but it is shear incompetence that has …
Government at its finest… customer service doesn’t matter when they monopolize the market. Another gross example of government ruining every aspect of our life’s.
Two power outages in one week. And they turned off the automated reporting system today, 05/07/22. I can’t afford a back up generator system, so I sit in the dark wondering when service is to be restored. …
I recently reported a gas leak outside of my home where the pipes connect to the meter and go into my house. The tech came out within an hour and verified the leak in two places, one above the meter, and one before. He replaced both faulty …
I’m not sure why it’s 2022 and calling Athens Utilities is like it was in 1980. We have been without power for 12 hours now and after calling customer service I have no more info than I did before. She said, MAYBE today…MAYBE tonight. I’m …
During the warm weather months, my bill ranges from 175-200 a month. This month and next month, my bill is well over 300$ ( along with everyone else’s in my neighborhood) with no explanation as to why. When I called for an explanation the …