Newport Utilities is a locally-owned utility company. The company provides electrical and water services to Cocke, Jefferson and Sevier counties in Tennessee.
| Friday | 8:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
170 Cope Blvd, Newport, TN 37821
My wattage use for my utility bill is down from last month…as is my water usage….but my bill is about 70$ more. The price gouging is out of control and newport needs another power company to go to.
Never answer phone
Great service friendly staff. Thanks Newport Utilities!!
Love the tv and internet,but sloppy installation have to redo to please the wife
They charge what they want. They could care less about helping and working with people.
$75/month for internet that goes out when it’s cloudy
Poor customer service. No weekend hours. Internet unreliable. And electric service goes out atleast once a month for no reason!
Says you close at 4:30 yet we called at 3:55 got hung up on then called back and it says closed, really should have better staff who need to learn to do their job
If you work from home and need the internet, go ahead and sell your house and prepare to be homeless
This is a great place and they provide quality service and products. I’ve used this business for a long time and I’ve not been disappointed. The staff are always pleasant and kind and ready to help you in every way needed. God bless you all and Merry Christmas.
Absolutely rude customer service agents. Internet is unreliable. If there was a competitor I could switch to I’d already be gone.
Hard working people. Not enough praise
Terrible, price gouging and have not expanded internet service to Royal areas when we are literally 2,000 ft away from where the pole stops.
These people are right about bills skyrocketing during winter, I was paying a bill last year that was one of many outrageous bills to come. I was behind another customer whose bill was also jacked up. The lady kept trying to make excuses …
This place is horrible. God please let someone else supply power to Newport that won’t steal and lie to us. The person below me is completely right. I had the same thing happening to my family and I during the winter. Lying stealing …
Quite possibly the worst utility company l have ever dealt with.
Completely idiotic place,would not let me pay my light bill in full,then get internet,because someone elae lived in the house with me that owed a bill,never heard of that in my entire life!!! So didnt matter if i paid my bill or not,I could …
Horrible horrible horrible customer service. Over charging for water I did not use, they tried to say I had a leak or running toilet when both are extremely false. Have had my maintenance guy out here when so called leak was going on …
Charged me for over tripple the normal water usage for 2 months. Claimed I had a water leak. They said it cost me 60 to see if the issue was on their end. The leak magically repaired itself and went away. I questioned it they ignored me.
Been without power for an entire day no one in the vicinity of my neighborhood is without power except for me my family and 2 other houses around me I have called multiple times they either hanged up or they say that their busy this Newport utilities is a joke.
No customer service will not even look at your account just make excuses!!!
Newport Utilities is nothing more then an over priceing monopoly and since Conagra siad they where leaving the price of electric, water when up and surge has gone up 40% to make up the 5 millon dollars they are losing now
If I could give negative stars I would. Awful company preying on already less than fortunate people. Internet has been out for nearly three days and they have blamed everyone but themselves. Im not even going to get into the outrageous power bills.
I’ve dealt with them for years (unwillingly) and absolutely hate them. This place is ridiculous. Back in the winter time every single persons bill skyrocketed out of no where. I know for a fact that we would never use the exact same amount …
Well if you want power that goes out every other month since they installed the new fiber-optics internet which is good when it runs but if you have an online job consult another company because well this one is very unreliable for that …
Although there are some wonderfully nice people that work there….. the general service is horrible. The tech used in the call in options and getting information is 20 years behind the times. Do not ever believe you can get info on a time line foranoutage in your area….because you cannot.
I’ve been waiting 7 weeks for internet. My wife has lost her job because of it. Everytime we call and ask when they will show up we are told you are not important enough and it will be 2 more weeks. I can’t use any other internet service because of my were I live and they know it.
Our power has been out since 8:00 pm on Christmas Eve. It is now6:16 on Christmas Day. We had to resort to coming down our snow covered driveway and go to a motel in Pigeon Forge. I might add that we do not have a fireplace or wood …
Unbelievable how often our power goes out. Good or bad weather, it’s almost becoming a weekly occurrence. We live fairly close to the main road, so there is really no reason why this should be happening so frequently.
This has the most unprofessional, hateful, and incompetent people I’ve ever seen anywhere!! No customer service whatsoever, because you have to have the services unless you have your own solar panels. I will be looking into my own and have them pay me. They’re not worth the one star it took to write this review.
I have had nothing but trouble with my internet service. Their tech support is a number that goes straight to a message system even during business hours. No one calls you back. I am coming up on my 4th day of no service which is a job …
For the past year I have been trying to get the power in my name. In the past year I have gotten multiple reasons as to why, how ,when I could change the power in my name. I spoke to several people , and I had speak to multiple people in …
When you set your account up on auto pay Newport utilities will cancel your auto pay one full month before your card expires, knowing full well that the issuing Bank does not send out replacement cards until the month of expiration. …
I called them and asked how much I needed to have my power turned on so I would have the right amount when I got there and they told me 531.00 dollars when I got there they asked me when I wanted it turned on I told them today and they said …
Been on a waitlist for internet since AUGUST 2021, It’s now SEPTEMBER 2022. There are no other competitors where I live which is why they are probably taking so long because they probably know that they’re the only options for us
My parents have been without electricity since 7:00 pm 12/24/20. It is now 12/27/20 and their power is still out. I have called to report the outage for them several times. They claim on the recording that someone checks the inbox every …
Nub is one of the most expensive utility company’s I have ever seen. My fiance got a $400 light bill this month!!! He has been working in Chattanooga during the wk, staying at a motel and comes home Fri evening, so he isn’t there but 2 …
Our bills have went up tremendously and if you call or go out there they can’t give a good explanation why and are usually rude.
I have neport utilities for our power and I really don’t have any issues with that, power outages are common but that’s to be expected in an area with such old infrastructure. …
By far the WORST customer service I’ve ever had to deal with! You would think when someone in your family passed away and they are the one who handle EVERYTHING and have no way of getting the information to pay online so you DONT have to …
If I could leave 0 stars, I would.. these people are rude half the time and can’t do their jobs.. a new crew needs hired and the ones there now kicked out!
I wish I could leave 0 stars. Since moving into my home in January, this is the 2nd screw up and clearly from other reviews.. there is no point in calling to complain. When first moving in, they were asked to not turn off the power to the …
I’ve had nothing but problems with them for three years I’m moving this month just so I can cut off using them they are absolutely awful they charge you for untrue electric bills even when you prove to them that wasn’t your usage it was a …
We need to start a petition on NUB to have them run out of town. They are crooks, liars, thieves and very very rude and unprofessional. Nobody’s light bill in Cocke County should be as high as they are. Karma will eventually catch up with them!!!
I tried to call today today to pay for them running power to my pole. It was 200.00. The person I was talking to (same dept) said she couldn’t help me (didn’t even try) and I’d have to wait til Tues to talk to the person I was talking too….Monday being a holiday. Really?
Absolute garbage. I pay on average $190-250 a month for electric and I’m rarely ever home to use it, and nothing is left on. I can’t fathom where the price comes from. My power also goes out a couple times a week anywhere from 10 minutes to …
I asked for customer service and had the pleasure of speaking with Ms. Debbie. I could cry she was so sweet. She was patient and answered all of my questions with clear understanding. She went above and beyond to help me. I really do hope …