Sheffield Utilities provides Electric, Gas, Wastewater and Water services to the thousands of homes, businesses and industries in the City of … See more
My utility pole fell and tore the post off of my home. The crew that came out to my house on County Line rd, were fantastic. I am grateful to all of them. Thank you!
They are courteous, but have some of the worst processes and customer service systems I’ve witnessed. If there’s any questions, it can’t possibly be their fault. Suggest citizens vote in officials who’ll reorganize it completely.
I have an outage today, Saturday , so I call the outage number it’s always busy, for over an hour now , how do you report outages? Cant find anything on the internet, except the non working number,
The men that checked for my gas leak are the only people that have tried to help me. They were very kind.
Overcharging. My meter reads in the 800’s but my bill is 907. This means water …
If power goes out after hours; whoever Sheffield Utilities is using for their back up after hour calls is rediculus!! They cannot hear anything, and they can never find an address!! If I were on the Utilitiey board I would take a vote to …
The worst exp I’ve had with any power company I’ve used.Paid deposit and waited 24 hours to call when the power was still not on , just asked when it was going to get cut on ,she was so smart with me they’ll get get to it when they get to …
15 years of robbery. I have lived in Sheffield city limits and when I did my bill was 3-450 always higher than my mortgage. In a 1200 square ft home. Then I moved to county and I seen it drop in a 2000+ with shop lights and more running …
Following the 12/11 severe storm outbreak, I tried to call to check on a long term outage at an essential broadcast radio site and got into a never ending automated attendant loop. At least Florence Utilities has a map of their outages for verification. This is not the first time that they failed to answer during emergencies.
I sure wished 0 stars was an option!! Power blinks 2-3 time PER DAY up here on Hawk Pride Mountain and even though we have surge protectors, several of our printers, computers, microwaves, etc have fried or stopped working properly due to …
We are having a scheduled outage today. Except they don’t notify you except by Facebook? I guess they think all of us should have Facebook? Had a refrigerator delivered this morning all refrigerator goods are sitting on the counter. Guess …
The power blinks off at least once every day. Rain or shine. This cannot be good for TVs, stoves, computers, refrigerator, etc. These are very high dollar items that are getting fried from the constant loss of power. We have had to …
I moved into a Stutts home 7 months ago. I have put in numerous maintenance request for my toilet to be fixed. It has been broken since we moved in. Frank who is over maintenance tells me he is taking care of it but my toilet is still broken.
Sheffield Utilities charges a minimum for service even if you did not come close to using that. I had power for a little over a week while moving and they charged me “minimums” equaling around $120. They are a scam.
Our power comes from Brown’s Ferry Nuclear Plant so what does gas prices have to do with our power because it is Nuclear. The closest gas burners are Chattanooga and I am positive our power doesn’t come from there
Communicating with this office is almost impossible by phone. I cannot imagine running a business this way and Sheffield city commission and Utilities board members should be embarrassed. Given who some of them are, I doubt they care about serving the public…just lining their pockets.
They don’t check meters
I wish I could move just so I won’t have sheffield power
They were all friendly and answered any questions I had.
Sorry..
Fast response to power outages every time. Couldnt ask for any better.
Power outage during heavy rain, quick and kindly response to the outage, and power restored in minutes.
They offer a free weekly clock resetting service at no charge
Friendly service and rep was very knowledgeable. Bill seems fairly reasonable for the amt of power i use.
Friendly service the few times I’ve spoke with them, but the bills always seem excessive. $150-$300 monthly for minimal use at home.
My utility pole fell and tore the post off of my home. The crew that came out to my house on County Line rd, were fantastic. I am grateful to all of them. Thank you!
Knowledgeable staff. Clean. Well lit.
Y’all are here ROBBING people these prices are highway robbery!!
They are courteous, but have some of the worst processes and customer service systems I’ve witnessed. If there’s any questions, it can’t possibly be their fault. Suggest citizens vote in officials who’ll reorganize it completely.
I have an outage today, Saturday , so I call the outage number it’s always busy, for over an hour now , how do you report outages? Cant find anything on the internet, except the non working number,
The men that checked for my gas leak are the only people that have tried to help me. They were very kind.
Overcharging. My meter reads in the 800’s but my bill is 907. This means water …
Had some issues with a meter upgrade. Sheffield went above and beyond to help restore my service. Thanks service men.
If power goes out after hours; whoever Sheffield Utilities is using for their back up after hour calls is rediculus!! They cannot hear anything, and they can never find an address!! If I were on the Utilitiey board I would take a vote to …
They don’t know what a person on a fixed-income can pay
The worst exp I’ve had with any power company I’ve used.Paid deposit and waited 24 hours to call when the power was still not on , just asked when it was going to get cut on ,she was so smart with me they’ll get get to it when they get to …
15 years of robbery. I have lived in Sheffield city limits and when I did my bill was 3-450 always higher than my mortgage. In a 1200 square ft home. Then I moved to county and I seen it drop in a 2000+ with shop lights and more running …
Henry is awesome with explaining everything! Great customer service!
Following the 12/11 severe storm outbreak, I tried to call to check on a long term outage at an essential broadcast radio site and got into a never ending automated attendant loop. At least Florence Utilities has a map of their outages for verification. This is not the first time that they failed to answer during emergencies.
I sure wished 0 stars was an option!! Power blinks 2-3 time PER DAY up here on Hawk Pride Mountain and even though we have surge protectors, several of our printers, computers, microwaves, etc have fried or stopped working properly due to …
We are having a scheduled outage today. Except they don’t notify you except by Facebook? I guess they think all of us should have Facebook? Had a refrigerator delivered this morning all refrigerator goods are sitting on the counter. Guess …
The power blinks off at least once every day. Rain or shine. This cannot be good for TVs, stoves, computers, refrigerator, etc. These are very high dollar items that are getting fried from the constant loss of power. We have had to …
I moved into a Stutts home 7 months ago. I have put in numerous maintenance request for my toilet to be fixed. It has been broken since we moved in. Frank who is over maintenance tells me he is taking care of it but my toilet is still broken.
Sheffield Utilities charges a minimum for service even if you did not come close to using that. I had power for a little over a week while moving and they charged me “minimums” equaling around $120. They are a scam.
Our power comes from Brown’s Ferry Nuclear Plant so what does gas prices have to do with our power because it is Nuclear. The closest gas burners are Chattanooga and I am positive our power doesn’t come from there
Communicating with this office is almost impossible by phone. I cannot imagine running a business this way and Sheffield city commission and Utilities board members should be embarrassed. Given who some of them are, I doubt they care about serving the public…just lining their pockets.