Clarity Connect is an Internet Service Provider headquartered in Ithaca, New York. It was founded in 1995 by Joe Lalley (CTO) and Chuck … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
200 Pleasant Grove Rd, Ithaca, NY 14850
Great service!
Quick easily install
It won’t work
This was a mistake i reviewed the wrong business.
Awesome customer service. Very friendly.
Absolute garbage in the day time, It’s not even worth trying to use the internet during the day but it’s fantastic at night.
Be came customer in 2016. had a few troubles, but they always fix them..Very good service.
Service is spotty but the worst part is the lack of customer service/support.
extremely slow service, staff was rude with me for no reason and they have no weekend support! This place is a joke.
I am amazed at how well this service works here…I was paying $100 a month for 18 GB a month via verzion and used most of it just Trying to connect…now everyone in household is able to be online and play games..I would recommend this to anyone that lives where no service is available..customer service was great too
Constant outages, customer support is less than helpful. No weekend support. I can’t complain about the service when it is working.
Our service has been constantly in and out – they came and replaced the receiver on our roof but failed to replace the cable to the modem – I reported to them that there was a crack in the cable prior to them coming out…..now it seems I can’t get them to call me back….. I guess I have to give them one star in order to post
Poor, poor, poor business. Would never recommend them. False advertising. Won’t answer phone calls. You may or may not get a call returned. Very poor customer service,
I switched my phone to LTE to be able to write this review because the wifi just doesn’t work. Terrible unpredictable service and they never answer the phone. I have a direct line of site from my house to the tower with no obstructions and the service is always giving us trouble everyday.
Service comes and goes at random. Streaming during “peak” (normal hours) is horrible. Prices have doubled since start, actual provided service is WORSE. We lose service for DAYS. No refund/prorate/ or explanation offered. Customer service is awful…good luck getting any response from them.
Able to stream multiple devices simultaneously. Very consistent service and excellent customer support. Love the simple pricing structure.
This company literally saved us. Thanks to them, we have good speed at a great price – something that other internet providers in our area couldn’t provide. The Clarity team has been great to work with – responsive and professional.
Relatively stable but inadequate bandwidth for any streaming if HD. Worse with bad weather. Customer service??? Don’t get me started.
Live in “boonies” edge of West Danby and Newfield. I’ve been a customer of Clarity Connect for 7 months now. Smooth trouble-free installation. Service only went down for a couple hours 1 time, otherwise great consistent service as …
The Good
Clarity allowed us to drop satellite and cell phone internet saving us over $50 a month due to data cap overage fees. We have had the service for 3+ months …
Frequent outages. No weekend support. Latest outage has been over 24 hrs but their voice mail says all services have been restored.
Although the cost is affordable, the service is not reliable and customer service is sketchy at best. Every time I have called to complain that I have no internet during the workweek (at least 5 times in the last 3 months, usually on …
Only 1 device allowed, additional devices cost extra.
Connection drops every 1-3 minutes between 6pm and midnight.
Impossible to use. …
I have had there service for the last 10 months because there are no other providers. My service regularly cuts out throughout the day and slows down significantly in the afternoon. I have been trying to switch the service to my name and have left 3 messages and 1 email in the last week and have not had any response.
As a family that had no other options for internet than an overpriced mobile hotspot this service is a breath of fresh air. The customer service was delightful, the install crew was beyond helpful, even after coming out to install “after …
Clarity Connect has been great to work with. They were able to fit us right in when we called for an installation. We are extremely pleased with the internet service and I have recommended them to several others (who have consequently …
New Service to a location where nothing else is available. Speeds are just what they stated 6 Down and 2 Up. Coming from nothing this is an improvement. We have had zero outages and we are able to stream videos and play Xbox live with no …
Never get decent download speed and don’t get near the quality of internet advertised. Streaming Netflix is a headache, WiFi is always turned off on my cellphone (good thing for unlimited data) as the internet is NEVER fast enough (doesn’t …
Clarity connect has reasonable internet prices, but they also have several outages a year. My internet goes down at least 6 times a year for 1-2 days. The times it goes down almost always falls on the weekends too! They are not open on the …
Currently have a timer at 2.5 minutes waiting for a snapchat image to load. This is not an uncommon occurrence with Clarity connect. You might have better luck with dialup. Their support is horrible. If you do get someone to answer the …
I timed their outages. From 3pm – 11pm EST. Do not expect to have any steady connection. I would lose connection completely every 8-35 minutes. From 4 am – 7:00 am. Connection is great. This is the best time to do work but you really still …
Do not buy their service, $50-60/mo not worth it. Unreliable and spotty ALWAYS…don’t expect to watch Netflix, do large downloads or have multiple people using at same time. Enjoy having your online phone conversations randomly dropped or …
Clarity installed our system last Friday without a hitch. Installer was professional, knowledgeable and even did a few minor clean-ups of old equipment from past systems that were installed. …
Service has never been what was advertised. I was told if they could not get a good quality signal they would not do the install, seems honest enough – but signal has been dismal at best. Slow, unreliable. Attempts to explain my situation …
If I could give this service zero stars I would. Frequent outages, the slowest service I’ve had since dial-up, and good luck if you have a problem on the weekend – customer service is Monday-Friday, 9-5. Service is so bad that I’m writing …
So clarity connect is not a great service. They do provide internet with fairly decent uptime until the weekend hits and you cant get ahold of anyone and the internet is either completely down or it is extremely slow. …
I have heard bad things about this company but, after several years, I can say that I’ve only had good experiences. I get the bandwidth advertised and the staff is helpful. …
We originally signed up with Clarity as they were our only option for internet service. The Internet was fairly reliable until the router we purchased through them failed. After two days of calling and emailing we finally made contact …
Constantly going down and of course never anyway to contact them. Also, have more issues during summer months when leaves are on the trees.
Good for years, then service stopped, nobody returned repeated calls or emails, and I’ve not been able to get a refund for the six months I’d already paid for. I thought perhaps they’d gone out of business but it looks like that’s not even an excuse. Terrible. They took my $600 bucks for the year and then disappeared.
Lately, the service has been shocking for 3 months.. Many hours with zero service and when it comes back on its 0.20 mbps download with 400 ping. They never answer tech support calls nor do they return messages. To be honest, when the …
Not only is their service terrible, they’re horribly dishonest. Returned my husband’s phone calls many days later, while at the same time denying they ever received any actual messages, so a refund was not possible because we are now one day into the month we paid for.
They’re our only internet option, otherwise we would have switched long ago. The internet is very slow and has frequent outages, including nearly the whole entire day today. This is not the first time this has happened. The payment system is also very convoluted.
Beyond terrible. I’m being billed as of today (6/22/22) and haven’t had service since Nov 2021. No one answers the phone or returns calls. No one responds to emails. No one responds to my review on “Square” stating I shouldn’t be getting …
Keeps getting worse! If this service is bad for you as it is me contact the FCC and file a complaint! After I did that, Clarity finally returned my call to tell me “they were working on the tower” This was a complete lie as the connection …