Clayton County Water Authority (GA) Reviews ( 182 )
(Translated by Google) even to make a payment I have to be battling for hours. I hate them and even more Western Union, which is useless and apart from that, I have to give them my money for their bad service. It’s the last straw…why …
The phones don’t work so you can’t talk to anyone all you get is a robotic response and then it hangs up on you since the freeze they have not answered my phone call not one time, not one time! And they still wanna cut my water that’s not …
Angie was absolutely phenomenal. She was empathetic, kind, and helpful. She really helped turn an otherwise stressful situation into a hopeful situation. Thank you Angie!
after reading the reviews about the managers i see why the customer service is so bad i was going to complain about about it but i see it may be of no use
Terrible customer service on the phone and in office the worst location ever I really hate that I have Clayton county water where I have to deal with these rude and unprofessional workers especially the lady name Blonka now I see why you all have 2 stars
i genuinely hate this company everyone you speak to on purposely is a jerk to you they have no customer service at all i truly wish i didnt have to do business with this joke of a company
If I can give them no stars I would. Ms. Tamula (sc)is rude and need to retire. She do not know how to own up to her mistakes and she made a BIG ONE🤡 …
Going into the building was finebut being told that my water would be turned back on, and it not being turned on by 5pm. And when trying to call its hard to get through to speak with someone
Thank you JAKEYA for you amazing customer service and your sunshine disposition. I appreciate you and how you took the time to make sure my concern was met. Keep it up!!!!!!!!!!
At this point 1 Star …. On cold nights I’ve let water drip from a bathroom facet ( within the last 2 months) a green face towel to keep water splatter to a minimum…. Well that towel is now mostly YELLOW … Don’t Drink this Tap Water …
This is by far the WORST SERVICE EVER! The online portal is some BS…. It gives the INCORRECT BALANCE DUE AMOUNTS, & then i’m told I should’ve CALLED IN to talk 2 a representative….I cannot WAIT to get rid of this service…
They call you after hours or notify you so you can’t pay your bills on time & you can never get people on the phone to pay your bills The government needs to investigate these people
My water was off for over 12 hours and they wouldn’t even compensate me for their mess up!!!!!! They were at my house digging and drilling until 2am. They said they don’t compensate for any inconveniences
On today I experienced two amazing service customer representatives. Ms. Brittanny and Ms. Jakeya. You guys both went over and beyond. Kudos to you both.
The customer service at the Battle Creek location was horrible! The pregnant girl at window 5 was so rude! Why are black ppl like this? Lmfaoo? I miss sandy springs.
The customer service representative named ARIEL , was VERYYY rude . She would not listen to me talk at all , continued to talk over me and began a argument . Not to mention my water was cut off due to a error on there behalf ! No way this lady should still have a job she’s ridiculous!!
This place is not secure to drop payments at the drops box .payments how can be missing from the box to the office????? Was My first and my last time .because the easy way they have is to say no mam we don’t have your payment from last month so , where is my money.
The quality of this water sucks I moved from metro Atlanta and noticed how insanely ashy I was immediately after the first shower… terrible water if you value skin quality or have eczema…
CUSTOMER SERVICE SOOOOOO HORRIBLE I HAVE TO TYPE IN ALL CAPS. If I could give NO stars I would. I just moved to Jonesboro and was unaware that I had to pay water and sewage which isn’t a problem. But out of the blue they turned off my water …
You put so much urgency into cutting people’s water off before 12 but can’t put that urgency into turning the water back on when they pay before 3pm. You have orders in my neighborhood and in the same street but you’ve continued to pass MY HOUSE to turn my water on
I find it most entertaining how each month the bill drastically changes when the same 2 rumpshackers using the services. And going on vacation has no effect on the increase either- i.e. last month $39 this month $74. I ain’t saying Clayton Water are Crooks but Hmmm?
Horrible!!!! Can’t say enough bad… from the “supervisors” to the absolutely worthless “employees”. Disrespectful, no pride whatsoever in themselves, their job or their community. Don’t waste your time calling in or sending an email as …
These people are unbelievably rude and so unprofessional! They act as if you are bothering them when you call in with questions! Please dont dare to be so bold as to ask more than one question! Where do they post their ads for jobs? On …
I tried to get water connected in my newly purchased home Friday but they said I had to wait until Monday. Woke up Monday with no water and they said I would have to wait until tomorrow to get it turned on. Great housewarming gift Clayton county 😡 …
Worst customer service I’ve ever encountered. I would give no stars if possible but gave two because after I was hung up on I called back and spoke with a nice professional woman. All I did was not spit my address out fast enough for the …
Just got off the phone with these people.. they’re rude to the point i just curses her out! What do i have to do? Call channel 2 news ftc, bbb and more? My bill is extremely high! I’m the only at my house and usually my bill is around …
Now I never thought I would have to rate them a 1. I love my bill never paid over 30 bucks barely 25. But this water pressure and to know that you all have known for years and you know what’s need but you have done it yet do to money is s …
The worst payment system i have to deal with. online website wont take VISA. I set up autopayments through my bank account and three months later i get mail that says im late. I don’t get the bills in the mail until its past due. I …
I attempted to contact you by telephone. I recorded announcement indicated that I could press 1 to have my car returned. I pressed 1 and the system played an extensive COVID-19 announcement. After a brief intervals I received the first announcement again, followed by the COVID announcement. Your answer system is looping.
I got a shock when I opened this months bill and it is $1079.00. they claim we used 77000 gallons of water. I bought toilets that conserve water. A washer that does. And we wash dishes by hand. Showers are limited to Max 10 minutes but …
Don’t think that all these people are leaving one star reviews for nothing. Clayton County Water Authority is the WORSE water company I have ever dealt with. Aside from horrible customer service, the website goes down frequently and you can …
This is one of the most unprofessional establishments I’ve ever dealt with! I currently live in Fayetteville but unfortunately have Clayton Water as a provider. This makes the second time around where I made a payment arrangement and they …
Very great company! Had no problems the last two years since I’ve lived in Clayton county Jonesboro. Bill stayed under $40 each month, no matter the amount me & my 3 children used. Thanks for the awesome service.
Y’all are bogus charging a process fee to pay online or over the phone. Henry County Water Authority doesn’t charge. What is worse you guys switch to a different service that charge an even higher processing fee during this pandemic. Maybe …
If I can give no stars I would this place is horrible. We received a $600.00 water bill for one month. Called to inquiry about it, they don’t know why my bill was this high.No one in the office knew anything. I found out I had leak ( …
Used their service for 2 years. We moved and had our service disconnected. Never missed a payment, was never late. It’s been over a month since we canceled the service and still have not received our deposit.
On October 6th I called to setup water service for a new home. I was informed that I just needed to send over a copy of the lease agreement and come in to make a payment. The rep was then informed that I am moving from NJ and won’t be there …
Offered no credit for cutting off my water without warning and digging in my yard at 9 AM on my only day off. I specifically asked them if my water was going to be cut off and they said no. Now Im sitting here and cant even clean my own …
Horrible service…. Customer service is rude. My services were disconnected, I never received this months bill. I went ahead and paid as soon as I realized that it was cut. They have yet to restore my service, it’s almost 5 . I have small …
I went in to start new service on the 27th of July. I was told over the phone I may not have to pay a previous bill due to the owner of the home I just moved in agreed to pay until some leaks gets fixed. However, it wasn’t paid so in result …
Your reviews are awful!!! Hopefully you all are working furiously
to improve your ratings. Excellent customer service is KEY to any businesses success and viability…Letz go CCWA ….I know that you can do it !!!!
The online website is wack! I go to pay my bill and I can only view my bill, view related invoices or set a reminder. There is no where to pay my bill. I hate their website! This is the only place I always have trouble logging in and paying my bill. Y’all need to do better for your customers!
Clayton county water authority is taking advantage of people during the COVID pandemic. It disconnected my service for a bill being past due for only 3 weeks because the state has lifted the COVID restrictions. My bill said amount due by …
I started my service back in April 2017, I recently call inquiring about my deposit being returned to me the person I spoke with on the phone ensure me that I will be receiving a check via mail. Several weeks went by and nothing came. …
I have a leak and have no clue where it could coming from, I have been paying about 500 dollars a month for water and have asked for a payment arrangement since I have a new born baby and don’t have the full 500. They completely disregarded my need for a payment arrangement and turned it off. Now my newborn has no water for her formula
Clayton County water authority is full of bowl they will cut your water off without notice they will lie and say you have a leak and give you an incredible water bill I am Is now going to talk to our attorney and put this situation in the public eye
It’s 2 days from Veterans day. I am a disabled veteran on once a month income sitting here with no water because Clayton County water Authority refused me service. I have reported them to the Better Business Bureau which they have yet to …
Never missed a bill payment and they cut off our water. I was able to successfully pay over the phone, yet after 3 hours of no running water you can’t even reach them. #1 worst utility provider. They don’t even deserve 1 star
The receptionist, “guard” and atmosphere are extremely vile and mean. The “Bru” guard told my wife and 3 year old daughter to wait outside after telling us that only 1 person was allowed to approach the glass covered receptionist area. The …
I just want to give Ms. Tamuela the 5 star she deserves for the great and timely service she provided me. I was concerned with the previous reviews. Her service was respectful, courteous and very considerate. Thank you again!
I appreciate the phone representatives more specifically (rep Ms Jakea)that take my call when i pay my bill or recently had water leak and needed the guidance to file report. She was the most PATiENT polite rep i have ever experienced …
I had a payment agreement and recording stating my water bill with Clayton County due date as of 3/30/2022 and today 3/24/2032 , I arrived home from work and they still decided to cut off my water. Very unprofessional indeed.
They continue to change $2.15 for me to pay my bill in line and refuse to send me a paper bill I can pay by mail!! I have changed this opinion on line 3 months in a row and still no way of paying my bill without getting a convenient charge! This is not convenient, send me a paper bill! Stop stealing my money
I wish I could give zero stars to this organization. C.C.W.A. has some of the rudest and most disgruntled employees on the front line. I walked into the lobby of the Morrow, GA office and offered no greeting, and the customer service was horrible. They let anybody work here, and their business acumen is zero to none.
UNBELIEVABLE!!!! I PAID my bill and no sooner than I turned on my faucet the water was off. I have cancer and needed to mix some meds so I called the office and asked could a tech come back immediately and turned my water back on. The rep …
This is a shout out to a gentleman that works for this company His name is Mike, he drives a little white car and was at the AutoZone in Locus Grove this afternoon. The Holy Spirit runs through this kind, sincere, gentle man. …
I had requested to start new service back in September. I did the app online and at the end it gave me a reference number and said wait for 3-5 business days for service to start. I never got an email or a phone call so I just figured my …
I’ve called 5 times trying to make a payment over the phone and each time was disconnected then when I try to access my account on the website in an attempt to make a payment, it said my account doesn’t exist. How do they expect anyone to …
I have made on time payments for 12 straight months. Someone comes to my house today and shuts the water off. This inconvience was unacceptable and after calling and nothing could be done, I am completely furious once the representative …
The customer service call center is horrible. They do not hire quality people. I called to get clarification on an email exchange with customer service about a leak adjustment. The representative (Ashley) clearly doesn’t know how to speak to people professionally. If citizens had a choice, CCWA would go out of business.
There is a reason they are 1 star. My house had a water leak and my bill shot up over 700 dollars in one month and once I got the leaked fixed and attempted to get it fixed they blocked my email with the receipt so i cannot send it and they …
I have a leak in my main water system and my bill has been over $400 dollars a month. Every month, since December 2020. I have been paying the water company $800 to keep my water on. They have an automated call set up after the office is …
Clayton County Water Authority has to be the absolute worst water company in the country. In the middle of a pandemic the company disconnected my water illegally. My bill states due by 3/29/21 today on 03/22/21 my service was disconnected …
these people have a 1.7 review…. and I can COMPLETELY see why! I get services turn on OVER a year ago! i go to pay my bill today and I have a PAST DUE BILL OF OVER $400! now I pay my bills & had I known I had a past due bill from 2019 it …
I called CCWA with questions about my account. I spoke with Jakeya and she was very polite, knowledgeable & answered all of my questions. Thanks Jakeya
l just lost my husband of 41 years and needed to have my account transfer to my name. Lakesha was patient, kind and professional. Her excellent customer service skills motivated me through the process. …
I recently moved into a new home last week , put in two separate requests for service and I still haven’t been able to get anyone out here . I HAVENT HAD WATER SINCE IVE MOVED IN WHICH WAS LAST WEEK! There’s been no updates or anything , I …
Your phone answer message is not understandable it’s sounds cracking and broken words making it impossible to select a number to prompt to leave the message that we have no or low water pressure.
The most unprofessional and inconsiderate water company. Never in my life have so dealt with a utility company like this. Their representatives are disrespectful and unprofessional, especially Kewanna. She is very nasty and condescending. …
I had a very pleasant experience with Ms. Keshia today in starting my service. She was polite, friendly, and listened to the difficulties I had experienced previously. Working full time and getting settled here in a new area has been …
The age and integrity of their water system is terrible and they don’t have the want or money to improve it. I reported a violation directly to the EPA. Within 3 hours a CCWA truck pulled down my driveway, a guy gets out, walks 10 feet …
Went to the office to start service. There was a friendly atmosphere from the beginning. Went to Keshia’s window for service. I informed her of what I wanted to do, however I did not have every exact document needed on hand to get my …
Jekeya was very helpful this morning she provided excellent customer service to me and was very detailed in making sure she assisted me to her best ability.
My address is 1240 I received excellent customer service from JAKEYA in reference to my fence being repaired she was very knowledgeable and professional!!
Came to the office complaining about not receiving the bill. The rep. Acknowledged that the address on their system is incorrect but said that they could not change the address on their computer system. That i would have to go to the post …
We have had our water cut off for about a week now & my brother is in hospice care & on oxygen ,we paid the bill but for sum reason they allowed another family member that doesn’t even live at this address have the water cut off ,I don’t …
Most Clayton counties residents that lives in apartments complexes are left out the loop when comes to information for help St. James resident. We need water too!
I spoke with Jakea she help me start my service very kind and she was very understanding. I will stay a Clayton county resident because of this. Thank you you jakea
I spoke to a customer representative name Jakeya about the steps I need to take in order to get my water bill adjusted. She was very informative and helpful. Thanks
I called in to get information on my Acct and as always I spoke to Jakeya and she was very helpful and pleasant her customer service is always A1. Thank you Jakeya for you EXCELLENT CUSTOMER SERVICE EXPERIENCE.
The email given for customer service is not a valid email address and the “Contact Us” feature to send an email through the website never goes through. It remains at “Processing”. I’ve been waiting for months to receive communication on …
The service I received today from Ashley was outstanding! She went over and above the to help me set up my service at my new project! KUDOS for great customer service!
I spoke with Jakeya about my bill being almost $300 from $40 last month. It was due to a leaking toilet. Without hesitation, she explain to me how I could perform the repairs on the toilet and receive a credit from Clayton County water. The …
I recently relocated her from Jamaica I had the pleasure of talking to Ashley today she made me feel very comfortable about the fees for my water service as this is my first time having a water bill she explained how the billing works and I really appreciate her taking the time to listen to my questions 5 stars to her.
Jakeya was Clayton County Water Customer Rep who assisted me with my issue. She was clear, kind, quick and ready to assist in any other issues. Thank you for your professionalism.
I spoke with Ms. Ashley this morning and she assisted me with my payment options. Ms. Ashley was very courteous, professional, and outgoing. This is the kind of employee we need to work in our clayton county community.
I have never had anything but EXCELLENT CUSTOMER SERVICE from them! Today I had the pleasure of speaking to the sweetest, most professional and helpful employee (Johanna). She provided me with additional info that no one else has ever …
The lady behind the desk was rude. I had a pipe burst last year and the whole time I’m talking to her about my bill she giving me an attitude. If you can’t talk to them about your account who else is there.
I have been trying to get my water reconnected with no luck for hrs calling to find out what going on. for a while my calls would not even connect like my number was blocked once I had my daughter call her call went through I have now been on hold almost for sometime with no help still
Keshia was the clerk that immediately assisted me w/the replacement of my Meter cover. I thought it would be an extension process but it was less than 10 minutes Plus she has the service team coming to replace the damage cover on the same day. 1-23-23
They reported to local news that 2 fire departments will have bottled water for distribution. I went to Riverdale fire department and called Jonesboro fire department. Neither location has water!!
I am so appreciative for employees like Alexus S. in the Morrow office! She helped me handle a situation at my property almost effortlessly. Thank you!!!
everyone here is so attentive and is here to help you!! cynthia is a great person. she’s so sweet and informative!!!! Atlanta water management could neverrrr. cynthia deserves a raise for being amazing!
Have you forgot about Lake Ciity. We on Dellwood Circle have been without water since Christmas Day. This is getting old. Do we get a big discount on our bill for not having water since Christmas Day?? You say let your faucets drip but there is no water to drip!!!
Listen, you all should really teach your staff how to be more professional. I was told to come in to verify my identify and the lady at the window gave me a rough time, questioning me like I was a damn criminal because she didn’t know what …
It’s Xmas day and the water in this area has been off for nearly 5hrs. Frfr what has happened?
Initial explanation was that the residents in Forest Park are experiencing a …
Alexus was awesome help due to me having a leakage she gave me information to get help and help me with an extension on my bill. I’m forever grateful because she didn’t have to. Very sweet and generous
I called Clayton Water Dept and got Jakeeya. Jakeeya was very professional and courteous throughout the call, with the call starting with me being irate 🤦🏽♀️. I really applaud her for patience. She communicated very well about my bill …
My customer service assistant was Michael Bope. He was so helpful and knowledgeable of what was going on with my account! He was patient, genuine, and showed that he really cares for customers. As customers, we look forward for any issues and concerns to be handled and Michael Bope did just that!!! Thanks for helping!
⭐️⭐️⭐️⭐️⭐️
I just talked to Jakeya concerning my Water bill. Sweet Young lady and was very helpful. Give this lady a Raise!! This is refreshing because I had a bad experience with Clayton County Water with a Supervisor a few years ago! Keep up the great work Jakeya!!
CCWA failed to notify it’s residents (Forest Park)about the water pressure. (by text or email)
I had no idea what was going on, their website was down and their phone was …
I owe Clayton County Water Authority, i no longer live at the address where i had water service.. i tried to set up a payment plan with them. They would not let me do it without paying a lot down, which i cant because im on a small fixed …
I had a wonderful experience with customer service representative Ashley Jackson while paying a bill. She was very soft spoken , answered all my questions and assisted me with great pace ! My bill was paid in no time and I was on my way Thank you so much.
The person I spoke with was of less than no help in getting my water turned back on in our new house after they shut it off around 4:30PM and refused to offer resources to give me to ensure that my child could drink water, go to the …
Johanna is awesome! CCWA did some repairs to the system on our street which caused a leak at my meter. She has stuck with my case for the last 3 weeks to help me get two major issues resolved 1) the large bill the leak caused 2) the fact …
I spoke with Jakeya today after an unfortunate oversight of my account, had not been notated properly by previous associate which resulted in my water being cut off, not only did she rectify my account but was able to get fees reversed due …
It was my pleasure to speak with Jakeya in customer service. She was patient, professional and very courteous with me. She provided me all the information I need about restoring water at my rental property. She answered the phone in a delightful professional voice and ended the conversation the same way.
Nicky was amazing the team was short staffed on a Friday afternoon and still did an amazing job. They communicated throughout to let you know they would be with you shortly. Nicky made the transfer of my water services easy. Thank you Nicky you deserve a Big Fat Raise
Having relocated from Los Angeles to Atlanta nearly 25 years ago, purchasing my first home here, I must say that CCWA has been one of the most consistently courteous, professional organizations I’ve had the pleasure of doing business with …
I would like to take just a moment to thank Mr Davis for doing such an awesome job at my home. I was having pressure issues and he came to basically rule out a Clayton County issue. He was nice, professional and knowledgeable. He took …
This review is for Claudia and anybody that played a part in getting services reconnected. My family member called in and left a message at the end of the day and a return called made the next day and everything was sorted out. Thank you so …
Angie T was my customer service representative . She was amazing and very helpful. She understood my concern and was able to assist with my issue. Very kind hearted and compassionate. …
Without getting into a lot of detail about my job, I will say that I frequently have direct interaction with hundreds of utility providers and the experience varies tremendously. I’d like to express what a positive experience it is to …
Ms Ashley has been BEYOND helpful! Her customer service skills are on point. She was so pleasant and helpful! She was able to answer all of my questions and didn’t show any signs of frustration. Thank you so much Ms Ashley for everything! My new favorite customer service agent!
I spoke with Veronica about my bill being almost $500 last month. It was due to a a pipe that burst I did get a Plumber to make repairs Without hesitation, she explain to me how I could submit invoice and obtain a credit if qualified from …
I’m a first time home owner and just had a pipe bust in my yard. I hired a plumber which was expensive, this pipe caused my water bill to be $2000. Me and my husband was very upset. I just called and spoke to Mary and she was a sweetheart …
(Translated by Google) even to make a payment I have to be battling for hours. I hate them and even more Western Union, which is useless and apart from that, I have to give them my money for their bad service. It’s the last straw…why …
The phones don’t work so you can’t talk to anyone all you get is a robotic response and then it hangs up on you since the freeze they have not answered my phone call not one time, not one time! And they still wanna cut my water that’s not …
Angie was absolutely phenomenal. She was empathetic, kind, and helpful. She really helped turn an otherwise stressful situation into a hopeful situation. Thank you Angie!
Never capable to get even a customer service representative on the telephone. As for a senior staff, impossible!
Very expensive
Professional staff!
Lost my check.
Helpful clerks
The water has a brown tint to it.
this is the worst water company and county to live in.
Poor Customer Service.Very unprofessional
Awful customer service and they never work with you
This place is horrible everyone is rude including the managers
excellent service in office and on the phone hope it continues.
I wAs on the phone for 1 hr trying too pay my bill the call kept dropping!!
nothing really work on this site, who ever build this junk should be fire.
Terrible customer service…rude employee on the phone had no idea what she was doing. Pathetic.
It is so hard to get to their online web page….
ROBOTS COULD DO BETTER THAN ALL OF THESE PEOPLE !!!!!!! STUPID.
I spoke with Hilda and Michelle the manager, they have horrible customer service skills.
If I could rate them a 0 I would…the customer service sucks!!!
Great bunch folks ! In an out .😀👍 …
Ashley was Great!!
Excellent experience. Was able to handle turning on of service over the phone. Very grateful.
Seems as though when you really need them they take the phone off the hook
after reading the reviews about the managers i see why the customer service is so bad i was going to complain about about it but i see it may be of no use
Terrible customer service on the phone and in office the worst location ever I really hate that I have Clayton county water where I have to deal with these rude and unprofessional workers especially the lady name Blonka now I see why you all have 2 stars
This is one of the most unprofessional rude company and location I have dealt with also the forest park location is the exact same way
Dissatisfied with CCWA. And this is Clayton County residents only option.
No worries, according to Ccwa this pandemic is a hoax. There is no understanding that we are currently in a PANDEMIC.
i genuinely hate this company everyone you speak to on purposely is a jerk to you they have no customer service at all i truly wish i didnt have to do business with this joke of a company
Horrible take a payment fee and then declined my whole payment which I used Apple Pay
been on hold for two days waiting for someone to pick up!!! The stars on the other reviews are CONFIRMED.
2 days in a row my water has been yellow! Wth is going on?? I’m running water for a bath only to have to let it out!!
Their staff and their system are similar to communist system. They have no customer service. The worst water department in US.
Absolutely disgraceful company. Making children wait four days with no water is unacceptable. Shamefull place.
Excellent customer service! Keep up the great work!!
I did not like your their customer service. I also didn’t agree with paying $25 dollar service fee when my water was already on.
Kisha waz very helpful
Just paid my bill.
Ladies that work at the Forest Park location are rude and condescending. They seem to be covering for their ignorance and lack of work ethic
Very helpful and knowledge able
If I can give them no stars I would. Ms. Tamula (sc)is rude and need to retire. She do not know how to own up to her mistakes and she made a BIG ONE🤡 …
Going into the building was finebut being told that my water would be turned back on, and it not being turned on by 5pm. And when trying to call its hard to get through to speak with someone
Perfect balance between professional and relatable. Keep up the great work.
Their website is always down. Then when my bill is paid late, they want to charge a late fee.
Great service Alexis thank you 👍🏻 …
Thank you JAKEYA for you amazing customer service and your sunshine disposition. I appreciate you and how you took the time to make sure my concern was met. Keep it up!!!!!!!!!!
At this point 1 Star …. On cold nights I’ve let water drip from a bathroom facet ( within the last 2 months) a green face towel to keep water splatter to a minimum…. Well that towel is now mostly YELLOW … Don’t Drink this Tap Water …
This is by far the WORST SERVICE EVER! The online portal is some BS…. It gives the INCORRECT BALANCE DUE AMOUNTS, & then i’m told I should’ve CALLED IN to talk 2 a representative….I cannot WAIT to get rid of this service…
They call you after hours or notify you so you can’t pay your bills on time & you can never get people on the phone to pay your bills The government needs to investigate these people
Great customer service and very professional
My water was off for over 12 hours and they wouldn’t even compensate me for their mess up!!!!!! They were at my house digging and drilling until 2am. They said they don’t compensate for any inconveniences
On today I experienced two amazing service customer representatives. Ms. Brittanny and Ms. Jakeya. You guys both went over and beyond. Kudos to you both.
The customer service at the Battle Creek location was horrible! The pregnant girl at window 5 was so rude! Why are black ppl like this? Lmfaoo? I miss sandy springs.
The customer service representative named ARIEL , was VERYYY rude . She would not listen to me talk at all , continued to talk over me and began a argument . Not to mention my water was cut off due to a error on there behalf ! No way this lady should still have a job she’s ridiculous!!
Ashley was very helpful and great customer service
Kesha is very friendly and professional..
Johana was so nice and helpful with all my questions
This place is not secure to drop payments at the drops box .payments how can be missing from the box to the office????? Was My first and my last time .because the easy way they have is to say no mam we don’t have your payment from last month so , where is my money.
The quality of this water sucks I moved from metro Atlanta and noticed how insanely ashy I was immediately after the first shower… terrible water if you value skin quality or have eczema…
Ashley Jackson does a great job and very helpful
CUSTOMER SERVICE SOOOOOO HORRIBLE I HAVE TO TYPE IN ALL CAPS. If I could give NO stars I would. I just moved to Jonesboro and was unaware that I had to pay water and sewage which isn’t a problem. But out of the blue they turned off my water …
Tangela provided exceptional customer service.
You put so much urgency into cutting people’s water off before 12 but can’t put that urgency into turning the water back on when they pay before 3pm. You have orders in my neighborhood and in the same street but you’ve continued to pass MY HOUSE to turn my water on
I find it most entertaining how each month the bill drastically changes when the same 2 rumpshackers using the services. And going on vacation has no effect on the increase either- i.e. last month $39 this month $74. I ain’t saying Clayton Water are Crooks but Hmmm?
Horrible!!!! Can’t say enough bad… from the “supervisors” to the absolutely worthless “employees”. Disrespectful, no pride whatsoever in themselves, their job or their community. Don’t waste your time calling in or sending an email as …
These people are unbelievably rude and so unprofessional! They act as if you are bothering them when you call in with questions! Please dont dare to be so bold as to ask more than one question! Where do they post their ads for jobs? On …
I tried to get water connected in my newly purchased home Friday but they said I had to wait until Monday. Woke up Monday with no water and they said I would have to wait until tomorrow to get it turned on. Great housewarming gift Clayton county 😡 …
Worst customer service I’ve ever encountered. I would give no stars if possible but gave two because after I was hung up on I called back and spoke with a nice professional woman. All I did was not spit my address out fast enough for the …
Jakeya was excellent, handled the call and was very pleasant!!
Just got off the phone with these people.. they’re rude to the point i just curses her out! What do i have to do? Call channel 2 news ftc, bbb and more? My bill is extremely high! I’m the only at my house and usually my bill is around …
Now I never thought I would have to rate them a 1. I love my bill never paid over 30 bucks barely 25. But this water pressure and to know that you all have known for years and you know what’s need but you have done it yet do to money is s …
The worst payment system i have to deal with. online website wont take VISA. I set up autopayments through my bank account and three months later i get mail that says im late. I don’t get the bills in the mail until its past due. I …
I attempted to contact you by telephone. I recorded announcement indicated that I could press 1 to have my car returned. I pressed 1 and the system played an extensive COVID-19 announcement. After a brief intervals I received the first announcement again, followed by the COVID announcement. Your answer system is looping.
I got a shock when I opened this months bill and it is $1079.00. they claim we used 77000 gallons of water. I bought toilets that conserve water. A washer that does. And we wash dishes by hand. Showers are limited to Max 10 minutes but …
Don’t think that all these people are leaving one star reviews for nothing. Clayton County Water Authority is the WORSE water company I have ever dealt with. Aside from horrible customer service, the website goes down frequently and you can …
This is one of the most unprofessional establishments I’ve ever dealt with! I currently live in Fayetteville but unfortunately have Clayton Water as a provider. This makes the second time around where I made a payment arrangement and they …
Very great company! Had no problems the last two years since I’ve lived in Clayton county Jonesboro. Bill stayed under $40 each month, no matter the amount me & my 3 children used. Thanks for the awesome service.
Y’all are bogus charging a process fee to pay online or over the phone. Henry County Water Authority doesn’t charge. What is worse you guys switch to a different service that charge an even higher processing fee during this pandemic. Maybe …
Keshia was excellent had me in and out in under 5 mins
If I can give no stars I would this place is horrible. We received a $600.00 water bill for one month. Called to inquiry about it, they don’t know why my bill was this high.No one in the office knew anything. I found out I had leak ( …
Some of the most useless customer service I have EVER had the displeasure of speaking to. …
Miss Keisha and Eunice were super helpful and pleasant!
Used their service for 2 years. We moved and had our service disconnected. Never missed a payment, was never late. It’s been over a month since we canceled the service and still have not received our deposit.
On October 6th I called to setup water service for a new home. I was informed that I just needed to send over a copy of the lease agreement and come in to make a payment. The rep was then informed that I am moving from NJ and won’t be there …
Ms. Keshia was friendly and very patience with helping me understand the entire process and options available to me. Great customer care / service!
Offered no credit for cutting off my water without warning and digging in my yard at 9 AM on my only day off. I specifically asked them if my water was going to be cut off and they said no. Now Im sitting here and cant even clean my own …
Horrible service…. Customer service is rude. My services were disconnected, I never received this months bill. I went ahead and paid as soon as I realized that it was cut. They have yet to restore my service, it’s almost 5 . I have small …
I went in to start new service on the 27th of July. I was told over the phone I may not have to pay a previous bill due to the owner of the home I just moved in agreed to pay until some leaks gets fixed. However, it wasn’t paid so in result …
Your reviews are awful!!! Hopefully you all are working furiously
to improve your ratings. Excellent customer service is KEY to any businesses success and viability…Letz go CCWA ….I know that you can do it !!!!
No water on Christmas Day with family visiting!!! Water system was the Grinch still no water!!!
The online website is wack! I go to pay my bill and I can only view my bill, view related invoices or set a reminder. There is no where to pay my bill. I hate their website! This is the only place I always have trouble logging in and paying my bill. Y’all need to do better for your customers!
Clayton county water authority is taking advantage of people during the COVID pandemic. It disconnected my service for a bill being past due for only 3 weeks because the state has lifted the COVID restrictions. My bill said amount due by …
I started my service back in April 2017, I recently call inquiring about my deposit being returned to me the person I spoke with on the phone ensure me that I will be receiving a check via mail. Several weeks went by and nothing came. …
I have a leak and have no clue where it could coming from, I have been paying about 500 dollars a month for water and have asked for a payment arrangement since I have a new born baby and don’t have the full 500. They completely disregarded my need for a payment arrangement and turned it off. Now my newborn has no water for her formula
Clayton County water authority is full of bowl they will cut your water off without notice they will lie and say you have a leak and give you an incredible water bill I am Is now going to talk to our attorney and put this situation in the public eye
It’s 2 days from Veterans day. I am a disabled veteran on once a month income sitting here with no water because Clayton County water Authority refused me service. I have reported them to the Better Business Bureau which they have yet to …
Keshia was a great help . Very friendly & great consumer service.
Never missed a bill payment and they cut off our water. I was able to successfully pay over the phone, yet after 3 hours of no running water you can’t even reach them. #1 worst utility provider. They don’t even deserve 1 star
The receptionist, “guard” and atmosphere are extremely vile and mean. The “Bru” guard told my wife and 3 year old daughter to wait outside after telling us that only 1 person was allowed to approach the glass covered receptionist area. The …
I just want to give Ms. Tamuela the 5 star she deserves for the great and timely service she provided me. I was concerned with the previous reviews. Her service was respectful, courteous and very considerate. Thank you again!
I drop off my payment each month and have to walk inside to use my credit card. They are very professional and courtesy. Even the guard greets me.
Keshia was awesome!!!
Customer service was super pleasant.
I was in and out !!
Thank you 😊 …
I appreciate the phone representatives more specifically (rep Ms Jakea)that take my call when i pay my bill or recently had water leak and needed the guidance to file report. She was the most PATiENT polite rep i have ever experienced …
I had a payment agreement and recording stating my water bill with Clayton County due date as of 3/30/2022 and today 3/24/2032 , I arrived home from work and they still decided to cut off my water. Very unprofessional indeed.
Ashley was the best!!!!!
Great customer service
Fantastic energy …
They continue to change $2.15 for me to pay my bill in line and refuse to send me a paper bill I can pay by mail!! I have changed this opinion on line 3 months in a row and still no way of paying my bill without getting a convenient charge! This is not convenient, send me a paper bill! Stop stealing my money
I wish I could give zero stars to this organization. C.C.W.A. has some of the rudest and most disgruntled employees on the front line. I walked into the lobby of the Morrow, GA office and offered no greeting, and the customer service was horrible. They let anybody work here, and their business acumen is zero to none.
UNBELIEVABLE!!!! I PAID my bill and no sooner than I turned on my faucet the water was off. I have cancer and needed to mix some meds so I called the office and asked could a tech come back immediately and turned my water back on. The rep …
This is a shout out to a gentleman that works for this company His name is Mike, he drives a little white car and was at the AutoZone in Locus Grove this afternoon. The Holy Spirit runs through this kind, sincere, gentle man. …
I had requested to start new service back in September. I did the app online and at the end it gave me a reference number and said wait for 3-5 business days for service to start. I never got an email or a phone call so I just figured my …
I’ve called 5 times trying to make a payment over the phone and each time was disconnected then when I try to access my account on the website in an attempt to make a payment, it said my account doesn’t exist. How do they expect anyone to …
I have made on time payments for 12 straight months. Someone comes to my house today and shuts the water off. This inconvience was unacceptable and after calling and nothing could be done, I am completely furious once the representative …
The customer service call center is horrible. They do not hire quality people. I called to get clarification on an email exchange with customer service about a leak adjustment. The representative (Ashley) clearly doesn’t know how to speak to people professionally. If citizens had a choice, CCWA would go out of business.
Takra and Cynthia was so amazing thank you ladies helping me with the problem you mad my day better
There is a reason they are 1 star. My house had a water leak and my bill shot up over 700 dollars in one month and once I got the leaked fixed and attempted to get it fixed they blocked my email with the receipt so i cannot send it and they …
Keshia was super sweet and had great customer service. She was knowledgeable and kind.
THANK YOU Ms. Brigette Cuzzort for your quick response to my question pertaining to my current bill… Greatly appreciated…
Jakeya was the person I spoke to. She was very helpful and courteous.
I have a leak in my main water system and my bill has been over $400 dollars a month. Every month, since December 2020. I have been paying the water company $800 to keep my water on. They have an automated call set up after the office is …
Clayton County Water Authority has to be the absolute worst water company in the country. In the middle of a pandemic the company disconnected my water illegally. My bill states due by 3/29/21 today on 03/22/21 my service was disconnected …
these people have a 1.7 review…. and I can COMPLETELY see why! I get services turn on OVER a year ago! i go to pay my bill today and I have a PAST DUE BILL OF OVER $400! now I pay my bills & had I known I had a past due bill from 2019 it …
I called CCWA with questions about my account. I spoke with Jakeya and she was very polite, knowledgeable & answered all of my questions. Thanks Jakeya
l just lost my husband of 41 years and needed to have my account transfer to my name. Lakesha was patient, kind and professional. Her excellent customer service skills motivated me through the process. …
I recently moved into a new home last week , put in two separate requests for service and I still haven’t been able to get anyone out here . I HAVENT HAD WATER SINCE IVE MOVED IN WHICH WAS LAST WEEK! There’s been no updates or anything , I …
Your phone answer message is not understandable it’s sounds cracking and broken words making it impossible to select a number to prompt to leave the message that we have no or low water pressure.
The most unprofessional and inconsiderate water company. Never in my life have so dealt with a utility company like this. Their representatives are disrespectful and unprofessional, especially Kewanna. She is very nasty and condescending. …
I had a very pleasant experience with Ms. Keshia today in starting my service. She was polite, friendly, and listened to the difficulties I had experienced previously. Working full time and getting settled here in a new area has been …
Been a customer for years but this is the first time having services and Ms. Keshia was very helpful and patient with us the entire visit.
The age and integrity of their water system is terrible and they don’t have the want or money to improve it. I reported a violation directly to the EPA. Within 3 hours a CCWA truck pulled down my driveway, a guy gets out, walks 10 feet …
Went to the office to start service. There was a friendly atmosphere from the beginning. Went to Keshia’s window for service. I informed her of what I wanted to do, however I did not have every exact document needed on hand to get my …
Jekeya was very helpful this morning she provided excellent customer service to me and was very detailed in making sure she assisted me to her best ability.
My address is 1240 I received excellent customer service from JAKEYA in reference to my fence being repaired she was very knowledgeable and professional!!
Came to the office complaining about not receiving the bill. The rep. Acknowledged that the address on their system is incorrect but said that they could not change the address on their computer system. That i would have to go to the post …
We have had our water cut off for about a week now & my brother is in hospice care & on oxygen ,we paid the bill but for sum reason they allowed another family member that doesn’t even live at this address have the water cut off ,I don’t …
Emergency phone line does not work as an emergency. They as you to leave a message and no one returns your call for hours.
Keshia at this office was AMAZING! Friendly, professional and did everything with a smile and handle my transaction effortlessly.
Most Clayton counties residents that lives in apartments complexes are left out the loop when comes to information for help St. James resident. We need water too!
I spoke with Jakea she help me start my service very kind and she was very understanding. I will stay a Clayton county resident because of this. Thank you you jakea
Call the water company and spoke with Jakeya. She was very helpful and pleasant. My issues was resolved in a timely manner.
Jakeya was outstanding with her customer service. She was polite, professional and got the info I needed in a quick manner.
Ms. Angie Talton was a BIG HELP. She stayed with me for almost 20 minutes and assisted me with kindness. Kudos to you Ma’am .
I spoke to a customer representative name Jakeya about the steps I need to take in order to get my water bill adjusted. She was very informative and helpful. Thanks
I called in to get information on my Acct and as always I spoke to Jakeya and she was very helpful and pleasant her customer service is always A1. Thank you Jakeya for you EXCELLENT CUSTOMER SERVICE EXPERIENCE.
The email given for customer service is not a valid email address and the “Contact Us” feature to send an email through the website never goes through. It remains at “Processing”. I’ve been waiting for months to receive communication on …
The service I received today from Ashley was outstanding! She went over and above the to help me set up my service at my new project! KUDOS for great customer service!
I spoke with Jakeya about my bill being almost $300 from $40 last month. It was due to a leaking toilet. Without hesitation, she explain to me how I could perform the repairs on the toilet and receive a credit from Clayton County water. The …
Always help me when I go there, they also have a bilingual staff
I recently relocated her from Jamaica I had the pleasure of talking to Ashley today she made me feel very comfortable about the fees for my water service as this is my first time having a water bill she explained how the billing works and I really appreciate her taking the time to listen to my questions 5 stars to her.
Jakeya was Clayton County Water Customer Rep who assisted me with my issue. She was clear, kind, quick and ready to assist in any other issues. Thank you for your professionalism.
I spoke with Ms. Ashley this morning and she assisted me with my payment options. Ms. Ashley was very courteous, professional, and outgoing. This is the kind of employee we need to work in our clayton county community.
I have never had anything but EXCELLENT CUSTOMER SERVICE from them! Today I had the pleasure of speaking to the sweetest, most professional and helpful employee (Johanna). She provided me with additional info that no one else has ever …
The lady behind the desk was rude. I had a pipe burst last year and the whole time I’m talking to her about my bill she giving me an attitude. If you can’t talk to them about your account who else is there.
I have been trying to get my water reconnected with no luck for hrs calling to find out what going on. for a while my calls would not even connect like my number was blocked once I had my daughter call her call went through I have now been on hold almost for sometime with no help still
Keshia was the clerk that immediately assisted me w/the replacement of my Meter cover. I thought it would be an extension process but it was less than 10 minutes Plus she has the service team coming to replace the damage cover on the same day. 1-23-23
They reported to local news that 2 fire departments will have bottled water for distribution. I went to Riverdale fire department and called Jonesboro fire department. Neither location has water!!
I am so appreciative for employees like Alexus S. in the Morrow office! She helped me handle a situation at my property almost effortlessly. Thank you!!!
everyone here is so attentive and is here to help you!! cynthia is a great person. she’s so sweet and informative!!!! Atlanta water management could neverrrr. cynthia deserves a raise for being amazing!
Have you forgot about Lake Ciity. We on Dellwood Circle have been without water since Christmas Day. This is getting old. Do we get a big discount on our bill for not having water since Christmas Day?? You say let your faucets drip but there is no water to drip!!!
Listen, you all should really teach your staff how to be more professional. I was told to come in to verify my identify and the lady at the window gave me a rough time, questioning me like I was a damn criminal because she didn’t know what …
It’s Xmas day and the water in this area has been off for nearly 5hrs. Frfr what has happened?
Initial explanation was that the residents in Forest Park are experiencing a …
Alexus was awesome help due to me having a leakage she gave me information to get help and help me with an extension on my bill. I’m forever grateful because she didn’t have to. Very sweet and generous
I called Clayton Water Dept and got Jakeeya. Jakeeya was very professional and courteous throughout the call, with the call starting with me being irate 🤦🏽♀️. I really applaud her for patience. She communicated very well about my bill …
My customer service assistant was Michael Bope. He was so helpful and knowledgeable of what was going on with my account! He was patient, genuine, and showed that he really cares for customers. As customers, we look forward for any issues and concerns to be handled and Michael Bope did just that!!! Thanks for helping!
⭐️⭐️⭐️⭐️⭐️
I just talked to Jakeya concerning my Water bill. Sweet Young lady and was very helpful. Give this lady a Raise!! This is refreshing because I had a bad experience with Clayton County Water with a Supervisor a few years ago! Keep up the great work Jakeya!!
CCWA failed to notify it’s residents (Forest Park)about the water pressure. (by text or email)
I had no idea what was going on, their website was down and their phone was …
I owe Clayton County Water Authority, i no longer live at the address where i had water service.. i tried to set up a payment plan with them. They would not let me do it without paying a lot down, which i cant because im on a small fixed …
I had a wonderful experience with customer service representative Ashley Jackson while paying a bill. She was very soft spoken , answered all my questions and assisted me with great pace ! My bill was paid in no time and I was on my way Thank you so much.
The person I spoke with was of less than no help in getting my water turned back on in our new house after they shut it off around 4:30PM and refused to offer resources to give me to ensure that my child could drink water, go to the …
Johanna is awesome! CCWA did some repairs to the system on our street which caused a leak at my meter. She has stuck with my case for the last 3 weeks to help me get two major issues resolved 1) the large bill the leak caused 2) the fact …
I spoke with Jakeya today after an unfortunate oversight of my account, had not been notated properly by previous associate which resulted in my water being cut off, not only did she rectify my account but was able to get fees reversed due …
It was my pleasure to speak with Jakeya in customer service. She was patient, professional and very courteous with me. She provided me all the information I need about restoring water at my rental property. She answered the phone in a delightful professional voice and ended the conversation the same way.
Nicky was amazing the team was short staffed on a Friday afternoon and still did an amazing job. They communicated throughout to let you know they would be with you shortly. Nicky made the transfer of my water services easy. Thank you Nicky you deserve a Big Fat Raise
Having relocated from Los Angeles to Atlanta nearly 25 years ago, purchasing my first home here, I must say that CCWA has been one of the most consistently courteous, professional organizations I’ve had the pleasure of doing business with …
I would like to take just a moment to thank Mr Davis for doing such an awesome job at my home. I was having pressure issues and he came to basically rule out a Clayton County issue. He was nice, professional and knowledgeable. He took …
This review is for Claudia and anybody that played a part in getting services reconnected. My family member called in and left a message at the end of the day and a return called made the next day and everything was sorted out. Thank you so …
Angie T was my customer service representative . She was amazing and very helpful. She understood my concern and was able to assist with my issue. Very kind hearted and compassionate. …
Without getting into a lot of detail about my job, I will say that I frequently have direct interaction with hundreds of utility providers and the experience varies tremendously. I’d like to express what a positive experience it is to …
Ms Ashley has been BEYOND helpful! Her customer service skills are on point. She was so pleasant and helpful! She was able to answer all of my questions and didn’t show any signs of frustration. Thank you so much Ms Ashley for everything! My new favorite customer service agent!
I spoke with Veronica about my bill being almost $500 last month. It was due to a a pipe that burst I did get a Plumber to make repairs Without hesitation, she explain to me how I could submit invoice and obtain a credit if qualified from …
I’m a first time home owner and just had a pipe bust in my yard. I hired a plumber which was expensive, this pipe caused my water bill to be $2000. Me and my husband was very upset. I just called and spoke to Mary and she was a sweetheart …