Be ready to wait for a hell of a long time. Always typical for these type of places. I swear they function at the same speed the sloth from zootopia moves.
Horrible customer service from the Tia who answers the phone when trying to schedule an appointment. And per her statement ” I did not give her time to swallow” so I guess eating and being rude a job requirement.
Recently had my yearly check up. Appt. at 9am
and didn’t check out until 12pm.
Although, the staff was friendly, the wait was too long for me. Their new system wasn’t better. Less customer service with a person and more with electronics.
Been a customer here for years. Seems like the wait time gets longer and longer each time anyone in my family comes here. Got here at 9 am for a 9:10 appointment. Wasn’t called back until 10:00!
I took my dad do to an eye injury he wasn’t seeing well , they took him in right away. It was a great experience. Everyone is amazing the doctor was great! I definitely recommend this place!
my name is steve bishop i give them a zero you get there on time n have to wait outside n ur car i had cararatic removed back around thanksgiving paid up front for all severices including after surgery check up at 6 months out went in for …
My daughter and I went to this eyecare center a week apart then they called and said that she owed $10.00. My insurance told me that we didn’t bc my health insurance covered it. I went back in person twice to take care of the matter and the …
They billed my insurance wrong and showed no interest in fixing the matter. I am now unable to get a new eyeglass prescription for a whole year. I also had to wait five months to get a contact prescription that I paid for.
I have been having some issues with my vision lately. Came here to get help. Saw Dr Weber. Today I’m seeing color as I never have before. Can’t wait to get the other eye done. It’s as if I’ve been walking around with a screen filter on my …
If I could give them NO stars I would. I changed insurance and they are the provider that is closest. I have been trying for 2 days to make an appt. I will certainly be going somewhere else. If making an appt is this hard the Lord only knows what type of service I will receive
Took my wife for a YAG Laser procedure. Appointment was at 1:30 it’s pushing 2:30 and she hasn’t even been called back to start paperwork yet!! This has got to be the most unorganized, badly run offices I’ve run across in a long time! I …
This is the last time that’s a thought of Clayton Eye Center will pass through my head, but I wanted to make sure that my fellow customers knew what I experienced. I am a long-time customer of Clayton Eye Center. I went to the center for an …
Brought my mom in for noon appointment for eye surgery. Arrived hour early. One hour and 15 minutes after her appointment time find out doctor hadn’t even arrived. Ridiculous!!!
Ridiculous that this place expects a family member to accompany the patient and NOT leave the building for any reason during a patients 4 hour plus surgery process. I left the building to take a business call and they took my mother of her …
My experience was awful for the second time. Eye appointment and the receptionist said money was due of $37 and some change. Advised no money is due everything is paid thru my insurance. She continued to say the amount was due. I called my …
Appointment was at 3pm. All other patients were being called except me. I asked 2 desk clerks that both gave me vague answers. Rude and unprofessional. Sat for 1.5 hours before called fire surgery. Ghetto!!!!!!!!!!!!
Thank you so much to Dr. Jennifer Kim and the staff for taking such great care of my grandfather. He had cataracts surgery recently and this is the first time in years he has been able to see. It is such a blessing.
Check in was quick and had assistance during process. Wait 10 mins to be called for exam. Techs were good and attentive. Wait for doctor was 5 mins after tech prepared me for doctor.
Dr Daniel Strait was the rudest doctor that I have ever encountered in my life. He was very rude and impatient with my elderly father and also to myself. I will never take my parents back to this facility as long as they employ Dr Strait. …
Had an appointment for a eye exam at Clayton Eye Center, 7/13/15
The center is state of the art with eye specialist
and knowledgeable friendly staff. Even though the …
The wait time is excruciatingly long. I had to wait over an hour past my appointment to be called, then an extra 30 minutes to be seen by the doctor. If you can get over the wait time, the rest is rather pleasant. From the staffs to the …
I’ve been with clayton eye center for quite some years now, used to be a great place until recently, I have no idea what is going on there now, they change my appointment day without calling me, I took a day off from work specifically for …
They Will Not Let You Know When Certain Insurances Are Not Taking There Any More They Just Want You To Come In So They Can Make Some Money And They Will Send You A Bill In The Mail For Something That You Don’t Owe And Think They Can Talk …
I have used clayton eye center for almost 20 years. When I went for my last appointment they told me that they didn’t honor my insurance anymore. They waited until I was in their off to tell me. It would have been business like it they had called me or email me to tell me that. This new organization is TERRIBLE.
I’ve been with this place since I was in elementary school. They were great for many many years, but lately it’s been going downhill. I recently ordered some contacts because I ran out of my supply I got from my recent exam. I received a …
From my very first visit I decided I would never go anyplace else to have my eyes examined. They take their time with you there’s no pressure to hurry. And don’t you hate when they ask you which one is better a or b and you feel like you …
We waited an hr and half to be seen by the doctor, our appointment was at 9am.
The female staff member that did the initial intake was very sweet.
Once we got back to the exam room we waited even longer. When Dr Straight came …
The service as soon as you walk in is incredible. You check in at kiosks and there’s a very informative young lady who takes your temperature. The front desk staff smiled even though they’re wearing masks which makes everyone feel better …
They got me for $2,500 because they made me pay for eye lenses that I wasn’t supposed to pay for and now they won’t pay me back I wouldn’t go to this place if somebody paid me a thousand or ten thousand dollars
Tried and tried to get bill corrected. My husband asked If my wife (me) owed anything from surgery. The rep charged $34.00 and gave a print out showing. However, she was charging and highlighted credits that was on the bill😳. Why are you …
Doctor great, getting contacts, I did not get ANY help, OR instructions… in putting contacts in. He saw I was struggling, offered no help.
I also had to call back to understand which eye was which for my eyes when I received my contacts.
Great experience here compared to other eye doctors. At Clayton Eye, it feels like they actually care about your eye health instead of just selling you some glasses.
The staff and Doctor that I saw were average nothing special and they didn’t have to be. I appreciated that They were friendly, professional and organized.. Unfortunately I can’t say the same for the man who was trying to sell me eye …
The doctors are competent, but forget about reaching the billing department. Have tried calling them over 2 weeks, recording says they will call back with 48 hours. They owe us over $200 from insurance over charge. The insurance company …
This was my first visit ever to Clayton Eye Center in Morrow. I must say the service from the person answering the phone for appointments to the office staff was nothing short of professional and courteous. The facility is clean and I was …
Horrible company! They never answer the phone! They can’t keep anyone in the contact lenses department. I’ve called for more than a two weeks. Just terrible customer service.
I’ve called MORE THAN THREE TIMES and left SEPARSTE VOICEMAILS trying to order my contacts. They’ve not returned my calls and they’ve picked up & hung up on me several times. What is yalls problem!?
Facility was nice and clean. Everyone was required to wear masks which I LOVE. Check in was simple and the staff were efficient, knowledgeable and awesome!!
I’ve been going to clayton eye center for some years now an they don’t accept UnitedHealthcare anymore which sucks honestly I like unitedhealthcare but I have to switch too humana just to go to this “Clayton EYE Center” … sigh! I wish they take my old insurance I miss it alot! smh smh
Update: It is so sad that Dr. Lee (a great doctor btw) will lose patients because of how horrible all the other staff are. I called to order more contacts months ago and the guy on the phone told me that I couldn’t use my care credit over …
Terrible place. Long time customer. No more. Since Dr. Dubinier passed away I was assigned to Dr. Kang. Very little info and tried to tell me I needed a test that wasn’t to be done til my next visit. It is an assembly line process and never …
The review is for optical. Dr Chen and his assistant were above and beyond one could expect for service. The optical center though, unprofessional, when you get your prescription, they do not include your PD, so if you want to get a quote …
My husband went for a visit and was profiled by the receptionist at the front desk! The lady Nisha tried to charge him $200 as a RETURNING patient and he asked why was he being charged that amount and confirmed he was NOT a new patient! …
Was told after being a patient 25+ plus years they no longer make RGP lenses- said I could get on line. Can’t find- and they won’t return messages. Waste of money if I can’t get my contacts. Dr. Strait should retire and work on his bedside …
Clayton Eye Center doctors/surgeries are good. But their billing dept is AWFUL. First, they made us pay up front for cataract surgery almost $2000 when we knew insurance told us our part would be $933. We overpaid by $1002.87. We REALLY …
Clayton Eye Center Morrow GA deserve a -0 rating. The only reason they are getting a 1 Star – I must post my review.
First, upon entering the building there is no sign stating Check in with the …
The surgery went well and money was collected prior to surgery. In seeking explanation for billing I have made 16 phone calls sent to voice mail either the …
Today was my very first time visiting this center my eye specialist was Dr. John Allen, I had a good experience with each of the staff that waited on me. Every one was friendly,knowledgeable, a very welcoming place! Dr. Allen was very …
Great experience from walking into the facility and the time I left.
Greeted @ the door, easy check in process, and the professional staff while checking out. …
I had eye surgery in 9/22. Was told I owed a copay of $323.43. I had my second eye surgery on 10/22 and had no copay. I was told that I should not have been charged the 323.43 and would get a refund. Started trying to get my refund in …
Professional
Terrible service.
It was an okay building.
Big Office with lot of friendly staffs.
Everyone is friendly here! Love the staff!
Dont bother calling, you get transferred to the main menu
Very professional and excellent service.
Thanks again.
Dr New…what can I say???? Great All around Guy…..Get Grinding Dr. New
I call there and they are so rumored if you give respect you will receive it back respect
They were very rude and short talked me the entire time. Really don’t deserve this one ⭐️.
They dont answer the phone. If you are lucky enough to get their voicemail, they dont actually return the call. All around BAD service
Be ready to wait for a hell of a long time. Always typical for these type of places. I swear they function at the same speed the sloth from zootopia moves.
Very professional and the staff was very courteous. Quality testing and finally diagnosed my eye issues, highly recommended!
Dr New is a great Dr. The staff is very professional and very sweet. The glasses are a little more expensive.
Had eye surgery. The staff very friendly and knowledgeable.
They care nothing about time. They are getting worse. Doesn’t make sense to be at eye exam for 2-3 hours. I have to find a new eye center.
I’ve been coming here for the past 10 plus years for all of my eye needs. Great staff, very professional, always treated like a friend.
Very poor place to work hannah bloodworth was very rude over the phone. And tried gettin with my husband when he came in for his eye appointment.
Horrible customer service from the Tia who answers the phone when trying to schedule an appointment. And per her statement ” I did not give her time to swallow” so I guess eating and being rude a job requirement.
Good customer service great
Dr. Kim did an excellent job with my wife’s cataract surgery. We love their professionalism and promptness.
I’ve had both of my eyes done for Cataracts and Dr. Kim was recommended to me by my Optomologist, he is the man, i can see better than i could before.
Love Dr. Weber! My mom went to him for eye surgery. All staff members was great!👏👏 Good customer services. Will highly recommend.😃👍 …
Recently had my yearly check up. Appt. at 9am
and didn’t check out until 12pm.
Although, the staff was friendly, the wait was too long for me. Their new system wasn’t better. Less customer service with a person and more with electronics.
Been a customer here for years. Seems like the wait time gets longer and longer each time anyone in my family comes here. Got here at 9 am for a 9:10 appointment. Wasn’t called back until 10:00!
I took my dad do to an eye injury he wasn’t seeing well , they took him in right away. It was a great experience. Everyone is amazing the doctor was great! I definitely recommend this place!
my name is steve bishop i give them a zero you get there on time n have to wait outside n ur car i had cararatic removed back around thanksgiving paid up front for all severices including after surgery check up at 6 months out went in for …
Customer service to make an appointment for a new patient was phenomenal. Tara was assisting me over the phone. She was so polite and helpful.
My daughter and I went to this eyecare center a week apart then they called and said that she owed $10.00. My insurance told me that we didn’t bc my health insurance covered it. I went back in person twice to take care of the matter and the …
They billed my insurance wrong and showed no interest in fixing the matter. I am now unable to get a new eyeglass prescription for a whole year. I also had to wait five months to get a contact prescription that I paid for.
Called about an emergency and whoever answered the phone was one of the rudest human beings I’ve ever spoken with. Disappointing
I have been having some issues with my vision lately. Came here to get help. Saw Dr Weber. Today I’m seeing color as I never have before. Can’t wait to get the other eye done. It’s as if I’ve been walking around with a screen filter on my …
If I could give them NO stars I would. I changed insurance and they are the provider that is closest. I have been trying for 2 days to make an appt. I will certainly be going somewhere else. If making an appt is this hard the Lord only knows what type of service I will receive
Calling and speaking to someone is almost impossible. You either get a voicemail or phone is not answered.
Took my wife for a YAG Laser procedure. Appointment was at 1:30 it’s pushing 2:30 and she hasn’t even been called back to start paperwork yet!! This has got to be the most unorganized, badly run offices I’ve run across in a long time! I …
This is the last time that’s a thought of Clayton Eye Center will pass through my head, but I wanted to make sure that my fellow customers knew what I experienced. I am a long-time customer of Clayton Eye Center. I went to the center for an …
Brought my mom in for noon appointment for eye surgery. Arrived hour early. One hour and 15 minutes after her appointment time find out doctor hadn’t even arrived. Ridiculous!!!
Ridiculous that this place expects a family member to accompany the patient and NOT leave the building for any reason during a patients 4 hour plus surgery process. I left the building to take a business call and they took my mother of her …
My experience was awful for the second time. Eye appointment and the receptionist said money was due of $37 and some change. Advised no money is due everything is paid thru my insurance. She continued to say the amount was due. I called my …
Appointment was at 3pm. All other patients were being called except me. I asked 2 desk clerks that both gave me vague answers. Rude and unprofessional. Sat for 1.5 hours before called fire surgery. Ghetto!!!!!!!!!!!!
Thank you so much to Dr. Jennifer Kim and the staff for taking such great care of my grandfather. He had cataracts surgery recently and this is the first time in years he has been able to see. It is such a blessing.
Check in was quick and had assistance during process. Wait 10 mins to be called for exam. Techs were good and attentive. Wait for doctor was 5 mins after tech prepared me for doctor.
Dr Daniel Strait was the rudest doctor that I have ever encountered in my life. He was very rude and impatient with my elderly father and also to myself. I will never take my parents back to this facility as long as they employ Dr Strait. …
Had an appointment for a eye exam at Clayton Eye Center, 7/13/15
The center is state of the art with eye specialist
and knowledgeable friendly staff. Even though the …
The wait time is excruciatingly long. I had to wait over an hour past my appointment to be called, then an extra 30 minutes to be seen by the doctor. If you can get over the wait time, the rest is rather pleasant. From the staffs to the …
I’ve been with clayton eye center for quite some years now, used to be a great place until recently, I have no idea what is going on there now, they change my appointment day without calling me, I took a day off from work specifically for …
They Will Not Let You Know When Certain Insurances Are Not Taking There Any More They Just Want You To Come In So They Can Make Some Money And They Will Send You A Bill In The Mail For Something That You Don’t Owe And Think They Can Talk …
I have used clayton eye center for almost 20 years. When I went for my last appointment they told me that they didn’t honor my insurance anymore. They waited until I was in their off to tell me. It would have been business like it they had called me or email me to tell me that. This new organization is TERRIBLE.
I’ve been with this place since I was in elementary school. They were great for many many years, but lately it’s been going downhill. I recently ordered some contacts because I ran out of my supply I got from my recent exam. I received a …
From my very first visit I decided I would never go anyplace else to have my eyes examined. They take their time with you there’s no pressure to hurry. And don’t you hate when they ask you which one is better a or b and you feel like you …
CLAYTON EYE CENTER IS HORRIBLE!
This should be a zero review. Horrible customer service. Stopped taking some …
We waited an hr and half to be seen by the doctor, our appointment was at 9am.
The female staff member that did the initial intake was very sweet.
Once we got back to the exam room we waited even longer. When Dr Straight came …
The service as soon as you walk in is incredible. You check in at kiosks and there’s a very informative young lady who takes your temperature. The front desk staff smiled even though they’re wearing masks which makes everyone feel better …
They got me for $2,500 because they made me pay for eye lenses that I wasn’t supposed to pay for and now they won’t pay me back I wouldn’t go to this place if somebody paid me a thousand or ten thousand dollars
Tried and tried to get bill corrected. My husband asked If my wife (me) owed anything from surgery. The rep charged $34.00 and gave a print out showing. However, she was charging and highlighted credits that was on the bill😳. Why are you …
Doctor great, getting contacts, I did not get ANY help, OR instructions… in putting contacts in. He saw I was struggling, offered no help.
I also had to call back to understand which eye was which for my eyes when I received my contacts.
Great experience here compared to other eye doctors. At Clayton Eye, it feels like they actually care about your eye health instead of just selling you some glasses.
The staff and Doctor that I saw were average nothing special and they didn’t have to be. I appreciated that They were friendly, professional and organized.. Unfortunately I can’t say the same for the man who was trying to sell me eye …
The doctors are competent, but forget about reaching the billing department. Have tried calling them over 2 weeks, recording says they will call back with 48 hours. They owe us over $200 from insurance over charge. The insurance company …
This was my first visit ever to Clayton Eye Center in Morrow. I must say the service from the person answering the phone for appointments to the office staff was nothing short of professional and courteous. The facility is clean and I was …
Horrible company! They never answer the phone! They can’t keep anyone in the contact lenses department. I’ve called for more than a two weeks. Just terrible customer service.
I’ve called MORE THAN THREE TIMES and left SEPARSTE VOICEMAILS trying to order my contacts. They’ve not returned my calls and they’ve picked up & hung up on me several times. What is yalls problem!?
Facility was nice and clean. Everyone was required to wear masks which I LOVE. Check in was simple and the staff were efficient, knowledgeable and awesome!!
I’ve been going to clayton eye center for some years now an they don’t accept UnitedHealthcare anymore which sucks honestly I like unitedhealthcare but I have to switch too humana just to go to this “Clayton EYE Center” … sigh! I wish they take my old insurance I miss it alot! smh smh
Update: It is so sad that Dr. Lee (a great doctor btw) will lose patients because of how horrible all the other staff are. I called to order more contacts months ago and the guy on the phone told me that I couldn’t use my care credit over …
Terrible place. Long time customer. No more. Since Dr. Dubinier passed away I was assigned to Dr. Kang. Very little info and tried to tell me I needed a test that wasn’t to be done til my next visit. It is an assembly line process and never …
The review is for optical. Dr Chen and his assistant were above and beyond one could expect for service. The optical center though, unprofessional, when you get your prescription, they do not include your PD, so if you want to get a quote …
My husband went for a visit and was profiled by the receptionist at the front desk! The lady Nisha tried to charge him $200 as a RETURNING patient and he asked why was he being charged that amount and confirmed he was NOT a new patient! …
Was told after being a patient 25+ plus years they no longer make RGP lenses- said I could get on line. Can’t find- and they won’t return messages. Waste of money if I can’t get my contacts. Dr. Strait should retire and work on his bedside …
Clayton Eye Center doctors/surgeries are good. But their billing dept is AWFUL. First, they made us pay up front for cataract surgery almost $2000 when we knew insurance told us our part would be $933. We overpaid by $1002.87. We REALLY …
Clayton Eye Center Morrow GA deserve a -0 rating. The only reason they are getting a 1 Star – I must post my review.
First, upon entering the building there is no sign stating Check in with the …
The surgery went well and money was collected prior to surgery. In seeking explanation for billing I have made 16 phone calls sent to voice mail either the …
Today was my very first time visiting this center my eye specialist was Dr. John Allen, I had a good experience with each of the staff that waited on me. Every one was friendly,knowledgeable, a very welcoming place! Dr. Allen was very …
Great experience from walking into the facility and the time I left.
Greeted @ the door, easy check in process, and the professional staff while checking out. …
I had eye surgery in 9/22. Was told I owed a copay of $323.43. I had my second eye surgery on 10/22 and had no copay. I was told that I should not have been charged the 323.43 and would get a refund. Started trying to get my refund in …