Clearvue Vision Center

Eyewear & optician, Clearvue Vision Center

At Clearvue Vision Center, your vision and eye health are of utmost importance to us. Our commitment is to improve the quality of our patients’ lives through better vision. Using the latest technology, our optometrists provide the highest quality eye care available, in a warm and friendly environment. We want Clearvue Vision Center to serve as your family’s eye care clinic for life.

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Clearvue Vision Center Reviews ( 191 )

  1. Marlena in Kent provided phenomenal customer service—she’s incredible at her job! She was super clear about eye exam options, pricing, and the benefits I’d receive from each. It was the most warm customer service experience I’ve had in a long time, and I’m excited to come back to such a welcoming vision care center!

  2. Soun C is the best! Her honesty, smiling face and excellent customer service make Clearvue Vision Center the only place I will ever buy glasses! Look for Soun the next time you need frames, you won’t regret it!

  3. Not sure if everyone was seeing the same receptionist, but the 3 I talked to didn’t explain things clearly and were rude. Optometrists and the aids were nice.. I went here a few times expecting things to get better but to no Avail. I don’t …

  4. I had a great experience here at Clearvue Vision Center. Dr Heitmeyer was awesome he answered all my questions I had regarding my eye exam and prescription. The optician Krystle was very helpful in helping me pick out a frame that fit me …

  5. I can’t say enough about Clearvue Vision and how pleased I am with them. The doctors are excellent and the optician Soun is amazing. My wife and I have been getting glasses from her for years and she is so personable and friendly I would …

  6. The clinic is very unprofessional. I came there to schedule an eye exam and all I could hear is the lady Jessica keep talking about her personal life and how she brags about her boyfriend. The manger Marissa seems to not care when I told …

  7. Absolutely the best place for all your eye care needs! I’ve been going here for 11 years and have had nothing but amazing service!

  8. I’ve been a patient of Clearvue Vision since it first opened and have always been highly satisfied with the care I get from everyone from the front desk to Dr Gelt and in between. I would highly recommend them to anyone looking for an eye doctor.

  9. Dr çosgrove was very nice and friendly took the time to go over my options and to help me first time here I recommend this place to anyone friendly front desk also with a wide range of eye wear to chose from thank you very much everyone

  10. I am always impressed by the friendliness and professionalism of the staff. They are very thorough on exams and making sure we understand what is going on. I would really recommend them highly.

  11. I’ve been coming here for several years and love the great location as well as all of the wonderful staff. All of them are friendly and professional. I highly recommend Clearvue Vision Center.

  12. Super clean and nice facilities. It was nice to feel safe especially during these covid times. Helpful and friendly staff. Would recommend!

  13. Generally good service. The frame was broken in one leg within several weeks but the store has a good warranty and replaced it soon. Customer service was good and responsible.

  14. I’ve been coming here for many years now and still impressed with the service they provide. From the moment you walk in, top notch service from every member of their team. Lots of variety when it comes glasses as well.

  15. Great experience at Clearview. The staff was very helpful and friendly. Everything was done in a timely manner and made sure to give the best customer experience. …

  16. I have been coming here for a couple of years and love the professionalism and courtesy given.. A great experience everytime. Frames are fashionable and I actually enjoy picking them out. I wouldn’t consider going anywhere else.

  17. Ever one is super nice an helpful. They are on top of keep things clean now to. Signs to show if it has been cleaned to. All glass are clean befor someone else tries them on to. Above an beyond on service I will go back…

  18. Great place to go to; they get you in and out the dr will make sure you understand everything and if you have questions she will go over them . They have a wide variety of glasses to choose from as well .

  19. The doctors and staff are so warm, friendly and professional! The eyewear selection is amazing. The best eye care office I have ever been to!

  20. WORST EXPERIENCE EVER! Ive called more than 5 times so they can correct a FAKE prescription that they gave me. They have “corrected” it but it is still the same the prescription doesnt exsist for those contact lenses they prescribed me. Seriously this is my eyesight they are dealing with not a wrong size shirt!

  21. I love this place.. I personally don’t like Doctors offices or any hospital like settings for that matter but as soon as I walked in the door I felt relaxed and comfortable.. It was warm and inviting.. Mainly because I saw free snacks.. …

  22. I had my exam here and Dr. Heitmeyer did an excellent job. Friendly and knowledgeable staff with a wide array of frames to choose from. Stephania was also great at helping me pick out frames. Thanks guys!

  23. I made sure Clearvue would take my insurance for all the services I needed beside deductible. It was a yes, yes, and more yes. Paid my $1,400.00 and it was completed. 4 months later I got a random bill for 151 for some “photo”. Zero …

  24. Dr. Heitmeyer went above and beyond with my eye care. Bryan acknowledged my condition was outside the needs of his care and spent his personal time seeking the best doctor – allowing me to obtain immediate alternative care. I so …

  25. Extremely personalized, thorough, and friendly staff who all go above and beyond to ensure quality eye care, comfort and service along with all follow yo aid along with way . They also spell out what to expect during and after appointment with eye sight bid recommend the, to everyone who needs eye care.

  26. I have been a patient at Clearvue Vision Center since they opened. They have the latest in eye-care technology to check your vision. You will be treated with great care by both doctors and the staff. They have a great selection of eye …

  27. I had a great experience at Clearvue Vision Center. From the moment I got there I was greeted and felt welcomed. Dr. Moy was very nice and told exactly how my eyesight was and if I needed any changes. I would recommend Clearvue to other people

  28. I have an eye condition. I’m always skeptical about new optometrist because not many don’t know much about it. Dr. Moy very knowledgeable, so takes her time to make sure I have the prescription. So far no problems with my new contacts.

  29. Exceptional experience all-around. Everyone on staff was very helpful and nice. They made my wife and I feel very comfortable, and they were highly prepared to deal with COVID protocols.

  30. This place always does such a great job! I love Dr. Moy! She is so precessional and kind and awesome. Rachael is fantastic and knowledgable and Lisa is so hilarious and can make anyone feel comfortable! Always great service and great …

  31. Overall this place provides good service and has friendly staff. You do need to watch which services they perform and bill, as they like to add some photo services you didn’t ask for – and which are not covered by your regular annual exam insurance.

  32. I could not have been more impressed with Dr. Heitmeyer! He was tremendously knowledgeable (even with in-depth medical questions), in addition to being phenomenal with my 9-year-old daughter. If you don’t have an O.D. (Or even if you do, I highly recommend Dr. Heitmeyer!!

  33. I am a first time patient, never been to the eye doctor before. The staff was very welcoming. The tech thouroughly explained all the tests I would be doing before seeing the doctor. Definitely will be a regular patient here!

  34. EXPENSIVE and poor service. Was treated like just another number and had a long wait time. Save your money and shop elsewhere. UPDATE – Clearvue manager did apologize for their lousy service (below) and provided an 8% refund on my expensive purchase…if I would be willing to edit or delete my review.

  35. Excellent customer service. The staff and Dr. Moy were very friendly and knowledgeable and made my 10 year old feel very comfortable during his exam. Any and all fees are clearly explained prior to any of the services. 2 thumbs up!!!😁 …

  36. I care a lot about my eye health and I really trust Clearvue. They seem to use the most recent technology and tests to get the best picture of your eye health. The staff is friendly and caring and takes the time to listen to your concerns. And they support the local team, the Thunderbirds!

  37. Clearvue Vision has such great employees! Staff member Bonnie was very nice and friendly. She helped me choose the right glasses! Definitely recommend coming here to get your eyes checked!

  38. I am really happy with my visit at CVC. Everyone was so friendly and nice. They are really patient and took the time to explain to me about the products I was getting. I believe customer service is super important, and they went above and …

  39. Friendly Dr. & staff…worst service for new sun glasses & regular glasses I have ever had. Been almost a month now, still not ready, keep telling me it was a special order. Gave me a day they would be ready, still not ready. Cancelled the …

  40. I came in to see Dr. Heitmeyer the first week of December for a routine by annual check up. I was greeted by a very warm staff member at the front desk I was handed some forms to fill out for my medical history, I was also offered a wide …

  41. I’ve been a client of Clearvue Vision Center for eight years. Dr. Heitmeyer always takes time to inform me about the exam and answer any questions I have. The opticians are top-notch! I’ve worked with Brian, Ken, Jeannine, Stephanie, …

  42. I first gave Clearvue Vision Center a try after learning about them being Best of Kent several years ago. Now I come back for all my visions needs because they are the best in the entire area. Excellent service, quality recommendations and results, and work seamlessly with my confusing, multi-layer insurance.

  43. Nice, big and clean office with great customer service. Love that they are open on Saturdays. They have a great selection of frames! They also have tons of snacks and refreshments available in lobby. Every person I interacted with was super friendly!

  44. Very helpful staff . Even the day was full ,Emily help me to write down my condition to doctor, finally one doctor can take me in noon time .I would definitely, highly recommend to all my friends to this vision center .

  45. My first appointment at Clearvue was a great experience. The staff was fun and easygoing. Doctor was relatable and willing to spend extra time getting to understand my issues

  46. Dr. Cosgrove and the staff at ClearVue are amazing! I went in for a checkup, it had been about 5 years since I went in for my last one so I was a little embarrassed. But the staff was not only professional, they were very friendly and made me feel comfortable. They are knowledgeable and efficient so I’m glad a choose ClearVue!

  47. All stars go to BILLING department representative- Shannon B.
    To be honest I was extremely frustrated with my cost situation. I asked the front desk before and after my visit about the cost, how I’d be billed. The tone and …

  48. I am very happy with my experience here. Upon entering, the office is pristinely clean, open, and modern. The receptionists are so welcoming and it really is nice to receive service with a genuine smile and conversation. The Optometrist I …

  49. Clearvue was the first vision center I have ever worked with and I the only one i will ever work with. From customer service to expediency while maintaining thoroughness , to eye wear selection and the feeling of being welcomed like you are …

  50. I was pretty nervous to come in considering the last eye exam I had at a different eye clinic was a waste of money but that was definitely not the case here! I am absolutely satisfied with Clearvue and I will recommend them! Best customer service and amazing doctors! Love this place!!

  51. I highly recommend!
    My first-time visit to Clearvue, it was a great experience, staff was extremely friendly and helpful all the way thru the process. …

  52. Dr. Heitmeyer was thorough, knowledgeable and personable. He took the time to answer my questions and backed up his recommendations for care with his experience and learning. The front desk staff are friendly as well.

  53. I needed an eye exam, new glasses and contacts and I was sure glad to find Clearvue Vision Center! The whole experience was great! I was able to get in quickly, the staff was very helpful and Dr. Heitmeyer was knowledgeable and personable. …

  54. The staff are very friendly, accommodating, and very patient in answering questions asked. The Doctors provide excellent service/care and very thorough in going through their findings on your examination. Choosing frame wise, they have many varieties of selections; and the staff always gives you their honest opinion on what suits you.

  55. Brought my 6 year old son to Cleavue after there were some concerns in a vision screening. It was easy to make an appointment using their online system. The front desk, technician and doc were great with my young son, even when he was quite …

  56. One of the best experiences I’ve had purchasing eye glasses. There is a large variety of frames and the professional staff worked with me to fit glasses perfectly and they coordinated insurance benefits. I’m very happy and a satisfied customer.

  57. I am having cataract surgery and after my initial consultation at the surgeon’s office discovered I had to leave my hard lenses and go to soft lenses immediately or my surgery would be delayed. I stopped by Clearvue and they were able to …

  58. I love this eye doctor office, glad we found it since we just moved here. They were great with my two girls and are having me trial the contacts, which is nice since my prescription has changed. They have snack and have a great process to get you in and out.

  59. They are very nice and have a wonderful facility. I moved up here from Georgia about 4 years ago and had a primary eye doctor there for 20 years. When I came here I felt like I never left my old doctor. In fact, I felt like I got an UPGRADE. Highly recommended!

  60. I love clearview! Today was my first time ever getting my eyes checked and they made me feel comfortable and even though they had to tell me to do something like 5 times because I’m not used to people touching my eyes or taking pictures of …

  61. I had a great experience visiting this office. I was looking for a new eye doctor. The staff was amazing and friendly. They offer a great selection of frames for glasses and I love how the doctor explained different contact options. Overall it was a pleasant experience!

  62. Not only are the staff friendly and helpful but Dr. Moy is the absolute best! She’s patient and thorough with her examination and continually asked if I had any questions. The center has a wide selection of frames to meet any budget. …

  63. Super friendly and professional staff. Saw the doctor quickly and she did a complete exam and explained everything and was receptive to questions. Great place!

  64. I’ve been going to Clearvue Vision Center for about 3 years for my eye exams, contacts and glasses. The staff and doctors are always kind and listen to me as the patient. Last year I had an emergent eye issue and they were able to get me in …

  65. Had some concerns after initial exam and picking frames and options .Basically,I didn’t really know what I was doing .All my concerns disappeared today when I picked up my first pair of glasses ever and I couldn’t have been more satisfied. …

  66. I was seen today by Dr Chan which I strongly recommend. She is pleasant and knowledgeable. She was able to walk me through the process with ease by pointing out the things I need to watch out for as well as recommending a test I should have to keep my eyes healthy. Great experience. Highly Recommended.

  67. I visited Clearvue today and had the best experience! My optician (Beth Roller) is by far the friendliest and most helpful optician I’ve encountered in my 30+ years of wearing glasses. My doctor was great too. Thanks to everyone at Clearvue!

  68. My first time visit and had good impression of this place. I see a staff member disinfect chairs with wipes – good practice in the middle of pandemic. Dr Heitmeyer and his staff were thorough, professional, and firendly during eye exams,. …

  69. Best place in South Seattle to have your eyes examined, pick out your new eyeglasses and be professionally treated. Clearvue was a blessing for me. Dr. Cosgrove did a thorough exam assisted by Sandra, who I thought at first, was the doctor. …

  70. The doctors here are excellent and so is the rest of the staff. My technician did a great job making me feel comfortable and handling the beginning of my exam. After that the doctor gave me a thorough and detailed eye exam, explaining every …

  71. Wonderful staff and doctors as well as excellent selection of glasses and sunglasses.
    I needed to be refit for some contacts that weren’t working and they were able …

  72. Never come here again!!!! Doctor told me rechecking on glasses prescription appointment is no additional charge. Front desk said the same thing (shouldn’t be any further charges) when I made my appointment. Once arrive today they charged $75 for recheck!!!! Not trusting this clinic of their system.

  73. Had such a wonderful appointment with Dr. Chan. She is thorough, efficient, and takes the time out to explain all your options. I would definitely recommend going to Clearvue Vision Center to see Dr. Chan if you are looking for an …

  74. This place is great. Due to my past work schedules, I’ve had to see 3/4 of their doctors and they have all been amazing. They have a team who is very nice and professional. And I always feel they go above and beyond with me when I’m there, …

  75. First time customer today and I was treated with warmth and kindness from the minute I walked in. I worked with Alicia and she was so empathetic, patient, insightful, and overall incredibly pleasant to work with. She even found the right …

  76. I felt welcomed from the start! The receptionist was kind with a smile, and the wait time was what I expected. The tech that took me back was the sweetest and attentive to my needs. I was then treated by Dr. Moy, and she answered all of my …

  77. New patient here. Wonderful staff members. Helpful and knowledgeable. I have very sensitive eyes but optician was very relaxing, kind and patience.
    Dr. Chan was very professional and kind. Will definitely inform my friends to come here!

  78. My reason for contacting Clearvue Vision for my eye care needs was due to the amazing reviews noted by customers of the amazing specialized vision care received. The Doctors have all lived up to the positive reviews and care they provided …

  79. Everyone at Clearvue Vision Center was so nice and professional! I showed up an hour early (completely my mistake) and the receptionist let me switch times with her own appointment so that I could be seen earlier rather than having to wait …

  80. I am a new patient to Clearvue. The team at the front desk were very friendly and helpful. I felt that my optometrist was knowledgeable and attentive. I also love that they send text alert reminders for appointments that is super helpful. I …

  81. My mother has been going to this eye care center for a number of years and recommends it to myself and my sister. After going with her to her appointment, I would shop here for glasses as well.

  82. As a referral from two coworkers with very positive things to say about Clearvue Vision Center, I had a good feeling about my appointment as a new patient..and I was not disappointed! Every staff member was friendly and professional, and I …

  83. I purchased a new pair of glasses there last year and did not like them. They were tri-focals and frameless at the bottom. I still have problems reading with these glasses and cannot see the dash clearly without tilting my head down. Their …

  84. I have been going to Clearvue Vision center for 2 years. I waited to review them, because I wanted to see if their customer service was always good or if it was just a fluke because it was my first time. Well the customer service is …

  85. Been with Clearvue and Dr. Cosgrove for over 2 years. Before that, I was bouncing between different clinics since I wasn’t happy with the services. Originally it was just me needing contact lens prescription refill and then LASIK. I was so …

  86. Offers an online scheduling system, making it easy to get an appointment. I was able to get an eye exam within a few days. Staff were professional and friendly, and the office is clean and attractive. There’s a good selection of frames and …

  87. I was having multiple issues with my eyesight, and Dr. Alaxandra Gelt was so thorough in going over, and addressing all of my issues. I have never felt so completely cared for by an eye doctor before. She is tops of her field. …

  88. Never want to do business with them again. First they gave me a bad pair of glasses and only wanted to help after giving a bad review. Then they made me another bad pair. I am dizzy and disoriented with these new ones. My only options are …

  89. Edit 2: Communication is key! So happy I spoke up. They have made every effort to make me happy and I’m satisfied. Can’t always get it right the first time but that’s OK! I am leaving the review up, but mainly for posterity. …

  90. I have very mixed reviews of this clinic and let me explain why: when I made my appointment it was easy to do, online. Appointments were made for both my husband and I, we filled out all of our paperwork online and showed up for our …

  91. Horrible experiencia on Saturday. Appointment schedule at 10, arrive on time, but they call 30 minutes later. WWondering why we bothering make an appointment just to pick up a glasses.

  92. The doctor is so nice and give a good care to me. Don’t feel much comfortable with the assistance with her a bit impatient. Anyway, thank you so much for your service.

  93. Really pleasant from beginning to end. I like to think it isn’t just because my eyes are still in good shape. The receptionists and optometrist were all fantastic.

  94. Wow! Amazing reception with rapid results! Walked in asked for an Appt and got lucky that Marissa helped me! Can’t wait to get my exam and see this super custome focused trend! Thank you Marissa!🙏🙏🙏 …

  95. Amazing staff. Opticians were kind an efficient and courteous. The doctors accommodated my sensitive eyes (NO AIR PRESSURE TEST). The front desk were sweet and genuine and showed me all the amazing amenities you wouldn’t find at other …

  96. I needed to be seen asap & was able to get in that day. Dr, Chan was awesome, she went above and beyond.
    Soon(sp) in the optical dept was also absolutely terrific. Can’t wait for my new glasses she recommended.

  97. Edit: I have now talked to the office manger who was awesome, she said the opinion about a defect was wrong. However the second optical manager still thinks basically too bad if its a defect. i have been told they will not cover my new …

  98. When I called to schedule not very friendly and they asked me a million questions just to see if opening this really threw me off as they asked for ss# date of birth and insurance ,- I hadn’t even committed to having an appt there yet. – …

  99. Saw Dr Cosgrove as a new patient yesterday and the entire experience was fantastic! I have a weird contact allergy and she was super knowledgeable and helpful with it. I have definitely found my new eye clinic.

  100. I always get great service! The optometrist is A+, but I have to be honest, I come back for the optician, Soun!!!! She is incredibly helpful in finding the perfect lenses and lets me try on as many as it takes to find the ONE!

  101. I had such a great experience all around. Dr. Chan was pleasant and thorough for my exam. In addition, Soun was experienced, thoughtful, and professional. I was very pleased with the high level of personal customer service I received from Soun! Thank you! I will definitely be back.

  102. I had a bit of an immediate eye issue arise unexpectedly, and called ClearVue to see about getting in to see Dr Heitmeyer and they were incredibly accommodating, adding me to the schedule the next day. Checking in, all the ladies at the …

  103. I was a first time patient and truly enjoyed my experience at Clearvue Kent. The staff was professional, the environment was clean and customer service was great. I worked with Safida and was able to try on multiple pairs of glasses. They …

  104. This is my favorite place! I love to work with Safida such a sweet person! Makes everything easier for me.. Thanks for hiring her, need more people like her! You deserve a raise!! God blessed your heart!

  105. I had an appointment with Dr. Abercrombie, and it was great. She is very thorough and friendly! I felt like I learned more about my prescription than I had previously. Plus my tech Kimberly and the front desk did a great job. Highly recommend!

  106. I’m impressed with both the exam side and the eyeglass side.

    When I proposed an unorthodox approach to solving a vision issue, they listened, …

  107. Absolutely recommend this place, they provided excellent customer service, we schedule our appointment online and they called right away to make sure all the information provided was correct. Dr Chan is amazing, very professional and …

  108. I have been going to Clearvue Vision Center in Kent for many years. I am consistently happy with the care I receive from Dr. Gelt, who always does a thorough examination and gives great advice on how to take care of my vision. …

  109. My son just had another appointment for his first contact lens training and I must say front the front desk to the doctors everyone is very nice and friendly with an outstanding bed side manner. Jayden helped my son train today and he was …

  110. I had the best experience with Safida. Shes so informative and helpful. She picked out my first pair for prescription glasses and it couldn’t have been a better experience! Definitely will be referring my friends and family to her!

  111. Clearvue is hands down the best optical office that I’ve been to! The whole experience has been extremely easy! From checking in to the front office, to my comprehensive exam and down to picking out frames. Safida made the process of …

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