In the late 1890s, a group of social activists in Cleveland saw a need and petitioned the Cleveland City Council to develop a lighting plan that … See more
Asked for new service on Wednesday of last week.it is Monday night of the following week and we STILL have NO POWER.Terrible service for hardworking citizens!!!
I’m trying to give you my money an pay my bill yet the lady on the phone is acting like she can’t run my card threw not my fault your online is not working I’m trying to give you rude ass people my money no need to be so damn rude
They Are very very Terrible when it comes to customer service and starting service they don’t care about nothing but getting your money and they need to train those ghetto ass workers who answer the phone they are below 0
Should be zero stars. I have been calling for four days now and put on hold for over an hour each time with no answers. I need to get my bill straightened out.
Called in to customer service about a tree issue (recommended by the tree trimming company) – customer service rep was extremely rude and when called on it, she hung up on me.
Just paid 1200 they said it would take up 48 hours for a “specialist” truck to come turn my lights on that was Wednesday of last week and it’s Monday and they lady hung up on me and it’s cold as f@#k outside #cpptrash
When I move I have to start service with this nasty company around one year ago, at this time I never receive my first bill when I call asking for my bill they said YOUR BILL IS ON THE WAY when I ask for my ACCOUNT NUMBER they said I CAN’T GIVE IT TO YOU ANY INFORMATION YOU HAVE TO WAIT FOR YOUR BILL IN THE MAIL 😂😂 …
THE MOST UNPROFESSIONAL IGNORANT COMPANY I HAVE EVER HAD TO DO BUSINESS WITH IN MY LIFE. SLOW, INCOMPETENT, RUDE IDIOTS. WHY DOES THE CITY LET THEM CONTINUE TO OPERATE? SAD FOR PROPERTY OWNERS. MOST TENANTS WILL NOT RENT IF THE PROPERTY HAS CLEVELAND PUBLIC POWER.
The lady at customer survice was extremely rude!! extremely passive aggressive, and i was billed for 2 weeks even after i had asked to shut down the survice as i was moving.
TERRIBLE SURVICE !!!!!
How is this company still exist?????Disconnected my account a month ago online because nobody picked up the phone
now i got charged for this disconnected month!!!zero star!!! not even worth a star!!!!!!!!!
Absolutely the w o r s t customer service on the face of this planet. This company should fire all of their employees and hire foreigners to do the calls. That is saying ALOT.
Lights are off its 38 outside applied for emergency HEAP on wed they saying they still dont have pledge yet .its fri evening…Just sad.i guess my family will just freeze
Horrible all around they need to be shut down..power always going out🤦 they over charge you on your bill..they don’t have a payment plan nor do they allow heap/pipp and the only so called help is twice a year which is the summer and winter crisis..just shut them down already …
The lady that answers the phone should not still be working for them. She is rude as hell an this is my first time ever calling them to get my lights in my name. She is ever disrespectful an does not know how to talk to people one bit
Pay your bill in full and still receive a letter saying your in default so sad they is a scam beating people out of there money not to mention they don’t have payment plans!!!!! The #WORSE company EVER😔 …
Terrible company. I’ve had several conversations about ending my service in April 2019 and I’m still getting billed in June 2019. The customer service is uncaring and slow.
Cleveland Public Power is one of Cleveland’s greatest assets. All utilities should be publicly owned. Service for the people by the people. Keep up the good work.
This power company is the devil. All of their employees are clearly the most miserable people on earth. I would move out of Cleveland to avoid dealing with these people.
Power is out again and again and again u guys need to get it together man my baby is on a breathing machine and i got to leave my house every time it gos out to my dads house cuz he has the better power company u knw the one that doesn’t go out when a little fart gust of wind blows i wish i could switch man
This company need to be shut down I have animals and I take care of a family memeber I paid Monday morning 10am power still out they went around the corner turned my moms on but I’m still out day 3 smh WORST COMPANY EVERYBODY THERE NEED TO BE FIRED CUZ THEY DONT EVEN CARE THEY JUST THERE FOR THE MONEY
why is this company even still exists..Kucinich, thanks for nothing..after overpaying them this yer..they say they “lost” a payment and they ..they charged ME late fees..plus..they blamed ME for putting the wrong “code so it was not …
I called to speak to a person today and they were the rudest people I have ever spoken to. If I speak to people like that at my job I would be fired without a second thought. I have contacted my local county commissioner to report them and I will be following up.
I have literally had no power at my home for two weeks because somehow as a person living by himself with no t.v or extra equipment at home. For a year somehow means my bill is 5000+$.
I wish we could just give zero stars. Worst customer service, worst electric service, a pain in my ass to deal with. And I have the patience of a saint.
Very poor customer service , service center has a attitude and is very rude after having me on hold for up to an hour then hanging up on me. Numerous times I had to call back due to being hung up on or just not answering the phone. I ended up making a complaint with the mayor’s office via email. Hopefully it will be resolved .
I’ve been calling for almost a month to get my parking lot lights on for some odd reason I’m still being charged for them and they haven’t worked for months my store looks dark at night I am a business owner and cleveland public power has …
This company operates like its in a third world country… I appreciate the work employees attempt to do, but given the outdated infrastructures its an impossible task.. Really pathetic services..
Tried to report a light out on a pole several times by calling it in on phone and on Website . I can see why there are many negative reviews . Cannot complete transactions either way . Also cannot talk to a representative .POOR CUSTOMER SERVICE .
I wish I could give this company ZERO STARS! THEY ARE BY FAR THE MOST DIFFICULT UTILITY COMPANY I HAVE EVER HAD THE MISFORTUNE OF HAVING TO WORK WITH!!! MY HOPE IS THAT THIS COMPANY SHUTS DOWN AND THE ILLUMINATING COMPANY TAKES OVER!!!!!
Very rude does not have program for ppl that can not payments in 24 hours. Knowing their no funding for asstiants in cleveland ohio. Need to check the background on this company. How they run this compnag is horrible
Completely rude and disrespectful. I was sitting in my home in my room when a gentleman came up to my window (on the back of my home) and banged on my window then continued to bang on the side of the house. Extremely ridiculous. Then, i …
Customer Service is not a strong point for this company. Representatives should utilize the customer service classes that city hall offers since the company is owned by the city.
So nice that customer service hours are from 8am to 7pm M-F, yet I just called at 330p on Friday and they are closed. With hours like that are you guys hiring?
The last customer service call I dealt with, the representative sounded like he had just smoked a ton of pot. Most of the reps sound like they have marbles in their mouths every other time I had to call. So unprofessional. Embarrassing.
Worst company you’ll ever deal with 138 dollar bill 1 person lives here gone 9 hrs a day sleep 5 hours run 1 box fan. Customer service told me it is what it is. They are thieves
The worst customer service I’ve ever dealt with. They weren’t at all helpful and gave me generic watered down responses to all my questions. Very rude and never bothered to put me on hold, therefore I heard their very unprofessional conversation.
Made a payment online. Got a confirmation email. Days later received a bounced check notice. Have to pay additional fees to avoid disconnection as a result
The phone number never works, always says “experiencing difficulty at this time, please try back again”. Horrible customer service. Our power is out and I am not able to contact anyone about it.
If I could give them negative 5 stars I’ll do it. Their service is so bad I called 3 days 4 times a day waisted 5 hours of my life and they didn’t even answered
Power is out again! You guys charge and charge and charge but don’t wanna get better equipment. Maybe if you invested the money we pay into new equipment then our lights wouldn’t be going out all the time!
I’ve lost power more than 5 times and I just bought my house 6 months ago. This utility is the worst I have ever seen. I would give it zero stars if possible.
Horrific customer service. Wait times are 30+ minutes calling in and the representatives are cold and extremely unhelpful. The customer service representative actually hung up on me stating I had asked too many questions (2 of them!). I’m appalled at this company.
THEY ARE THE WORST TO GO THROUGH I CALLED TO GET MY LIGHTS ON , ON THE FIRST OF THE MONTH ITS GOING ON THE FIFTH AND STILL NO SERVICE HOW TF AM I SUPPOSE TO BE AT HOME IF I CANT SEE 🤔 , THEN YOU CALL AND BE ON HOLD FOR AND WHOLE HOUR AND …
Whenever you need power service, you can count on them not to deliver. Hot weather no power, cold weather no power, wind no power. By now i am able to predict power outages. It feels like third world country.
Utterly ridiculous, on hold for a very long time. Advised to use web portal to register for service. 2 weeks later, still NO response. I guess they prefer I use the Illuminating Company!
CPP is very unprofessional
I wish I could give negative stars. Shame on this company. I’m not going to waste anymore time than I have already to write more. Just read the reviews below mine, they speak for themselves.
Been dealing with CPP for decades. Less expensive. Always first in ability to mange my accounts remotely and online. Always restores service before the private companies.
Try calling them ! OMG. They easily deceive you at first, by having a human answer, BUT you are left waiting FOREVER (36min, then Disconnected!) Their rude operator intentionally kept placing me back into the automated system. “A …
Moving into a new home, Called the illuminating company to see if they service my home, they answered within 3 mins…. it’s been 20 thousand years and I’m still on hold with CPP due to the illuminating company not servicing my area 🙁 I …
Worst service ever. The power goes out randomly all the time, for hours at a time. I wish I could have a different service where I live. I don’t even want to talk about the customer service. I wish I could give 0 stars.
Horrible customer service !!!!!!!!!!!! Unexplainable billing. I hope that we can get illuminating company someday Also why cant I give them 0 stars they dont deserve a star
Cleveland Public Power sends you a bill or invoice with a payment slip you can tear off and place in an envelope they enclose. However, the address is on the left side of the invoice and the opening on the envelope is on the right side. Has no one ever noticed this?
There aren’t words to describe how horrible this electric company is. For the love of God if you’re moving into a new place and CPP is your provider, CHOOSE SOMETHING ELSE.
I moved out of the area that uses Cleveland Public Power on March 3rd 2017, called to end service and they’re still charging me and I don’t even reside in that area anymore! Lazy workers who get paid a lot to do a lousy job! F@#k Cleveland Public Power!
If I could give this company no stars, I would. Awful service and even worse customer service. Can’t even answer the question “why is the power out?”. They either don’t have an answer or are very rude and hang up on you. Would never recommend.
Worst company I’ve ever had. Charges ridiculous amounts, doesnt take payments or any kind of assistance and turns your power off with kids in the house when you’ve been asking for some kind of help from the beginning. Lol I dont live in …
I’m not sure why the customer service is so bad, but it’s horrible. They leave you on hold forever, then when they do answer, it’s like you are bothering them. Service needs are never met. I had one agent tell me one thing, then another agent tell me something totally different.This is the worst utility company.
Called in because illuminating company wanted me to pay my tenants old electric bills and previous owners.i was completely disgusted they cut the power off and basically told me the wasn’t accepting any applications at this time.so with no …
I’m trying to reach customer service for over 2 days now. Called in several times. Stayed on the line for as long as 40 minutes, listening to the same music over and over again. I had to hang up. Very annoying and frustrating. Why is it so difficult to get someone on the line?
I may, not need to worry about the Bills at my Age. I feel as if they don’t even try, to keep their users satisfied. It’s a waste of time. Better have a Potato and Jumper Cables. How can we deal with this?
Seems when ever there’s an outage and you want to report it they’re closed their phone line is experiencing technical difficulties and their website is down. What a great company sure knows how to collect our money and charge us bogus added charges. Poop
After waiting on hold for 15 minutes whoever answered at 230am was RUDE UNHELPFUL and didn’t even care WHERE I LIVED when I tried to explain I was WITHOUT POWER…this is absolutely ridiculous…you don’t reassure your customers? You don’t …
New frontiers of bad service, outages all the time – with no explanation for why. If there’s wind over .0001 MPH, beware – you’re going down. how is it legal for them to operate?
Customer service is extremely rude. You can barely hear them, they whisper over the phone and could care less about your problems. Obviously the people answering their phones do not like their jobs, they can’t even be enthusiastic.
They are terrible, every winter power goes out in sub-zero temperatures (as it is right now) I called to inquire and was hung up on. Why has there not yet been a class-action lawsuit against them?
Customer service is so bad. I’ve been calling for 2 days and just left on hold. I was on hold 28 minutes yesterday and gave up. It was early afternoon. I moved to another state and trying to disconnect my service. This is terrible. I guess I won’t pay the final bill so someone will call me. If you move to Ohio, DON’T use CPP.
They Don’t Answer Even In Extreme Emergencies!!!
They Have An Emergency Dispatch Line They Refuse To Answer …. I’ve Been On Hold Over 2Hrs Waiting For an Answer On The Emergency Line… This Is Ridiculous Honestly
Literally the worst public utilities company in Cleveland!!!! Completely unprofessional, horrible customer service skills, over priced with hidden charges, consistently without power. I’d give negative stars if possible.
Cleveland Public Power is horrible, due to the fact my bill is always extremely high in one month I paid $500 and my bill for current charges was $219 not understanding at all. I contact them to speak to upper management never got an call back to explain.
Awful service! Called them at 11:30AM was on hold til 1:00pm no one answered but took my money for my bill and said I never paid! I hate this company! They’re rude and unprofessional! When they do answer they hang up on you!
I hate this damn company for real u call to talk to a customer service but they close but yea they can come at anytime to turn u off after u pay a bill this light company doesn’t deserve not even one star deserve 0 stars…… They should close down the building for good and keep illuminating instead…. 🖕🖕 …
Where’s the 0 at?? Customer service is horrible everyone is always mad and cranky, no matter how many times I hang up to speak to an professional person I get someone worse smh… SAD!!!
Twice I have moved and HAD to use Cleveland Public Power, and twice they would not turn on my electricity unless I paid the balance that was owed from the previous people who lived at the address. The first time it was over $200, the second …
If I could give them zero stars I would instantly. They are horrible. Turned power off with no notice and refuses to turn back on for 48 hours even after full payment over 24 hours ago.
Absolutely garbage utility service. Power outages were frequent and communication during those outages was even poorer. All there lines are dated and rarely see maintenance so when an outage does occur none of their back up lines work …
Terrible no consideration for elderly ppl. New service is supposed to be 48 hours or less and it has been past that time. I contacted new channel 8 it’s time you guys be held accountable for your lack of respect for the community.
I had a problem with our outside security lights and thanks to the team work of Gayle in collections, Beau Steinmetz, Brenda Nelson, Joyce Perry, Karen, Hilda Caraballo and the Supervisor Jim Ferguson, not only was the problem corrected, …
The website is horrible. All of my other utilities are so easy to pay. Every month, I am locked out of this site, have to call to get un locked, and multiple times my payment has been taken twice.
This is truly a terrible electric company. They are stuck in the 20th century with their billing practices and policies. They don’t offer auto/equal pay (to pay same amount each month), nor do they give you a precise billing date. Sometimes …
I would much rather deal with the Illuminating Company. CPP reminds me of how ghetto and unprofessional Cleveland Water was for many years. Customer Service is the worst ever and your hold time will be at least 25 minutes.
Absolutely the worst utility company I’ve ever had. My energy bill this month was ~$80 and they charge me a random ‘energy adjustment’ of $120+ on top of that…. so I use $80 worth of energy and my bill is $210+. They actually had someone …
I don’t understand how there hasn’t been a formal investigation into CPP’s antics… Worst energy company I’ve ever dealt with, in any location. They don’t explain things, they withhold information, I doubt any of their employees are held …
Absolutely horrible! Been without power for a week now. Trying to get service turned on and keep getting the run around. I call everyday and no one can tell me anything. All my food is trash now. This is the absolute worst! You’d think a …
Rude managers and CSR representatives. Spoke with a manager (Ms. Jones) & csr rep who insisted that a bill we had on record reflecting a period of 3/6/-4/4 was actually a bill which covered 2/4-4/4. The manager returned a voicemail and …
Waited on the phone for 55 minutes then the representative told me cpp doesn’t service my home gave me a number for illuminating company waited on the phone for another 30 minutes and illuminating co pointed out it says CLEVELAND PUBLIC …
I have had CPP for 2 years. The power has gone out once, and it was fixed promptly. Once a tree fell on my line but the power did not go out. They fixed it an hour later. …
I have never had any problems with CPP. I switched over to them after I kept seeing power outages up and down my street but a single neighbors never seemed to lose power. I went 6 days without any power once while the single neighbor who …
The dispatch team is the worst I ever had to engage with .their customer service is horrible and you can tell they don’t care!!! Can’t wait to move out of Ohio!!!
our power goes out every other day, just a minute ago our power flashed and the pole at the end of our street was sparking so i tried to call and they hung up on me. awful.
they don’t have good bill pay programs for low income families. there was suspicious fee charging activity in which i thought was going to be a class action lawsuit. no one ever told the customers the outcome . i know my bill seems very high . I am in the process of returning to the illuminating company.
I have two phone called them from both been waiting for someone to pick up the phones for over 2 hours when they finally picked up the phone they hung it up. Been trying to call back now the lines are busy. Don’t send a disconnection notice …
3rd time power has been out for over an hour in the last 2 weeks. I’ve seen better service in third world countries. Exactly what are we paying, or should I say overpaying for?
I seriously feel like crying right about now. My power has been out for 14 hours I’ve called and called. I have a 10 month old . Dre was the dispatcher and he hung up on me twice. My food is spoiled. I only gave one star because it wasn’t an option to give none. This is terrible.
Wishing I could give no stars. We moved I to our new house and made an appointment for the electric to be turned on…problem is they never came. After emails were sent, 6 extremely long phone calls later we made another …
Absolute worst customer experience. Website is awful and doesn’t allow you to do basic account management. I’ve been on hold for over 30 minutes with my power off during the work day. Very frustrating.
What is up with this company. I cannot even call to teport an outage!!! Your phone goes directly to a greeting stating “We’re sorry, we are experiencing difficulties. Please call back at another time”. What kind of service is this?
This is a deal breaker when renting or buying another home! There are numerous power outages; there’s been about 4 this Spring/ Summer! Terrible & inconvenient! If I could stitch, I definitely would! 8/2/18 If I could give no stars, I would …
This place needs to be shut down And I don’t understand how these people are not under the public utilities commission because they are clearly In violation of some of the rules and regulations that is mandated by law For those who are …
Horrible. I filled out and even called to inquire about getting service turned on in Cleveland (Lorain Road area). They said 48 hours and will get back to me..I also called FirstEnergy the same day. CPP still has YET to get back to me and …
I was on the phone for over an hour, transferred to the wrong department three times, and then got disconnected, so had to call back to get on the same merry-go-round. After another 30 minutes, found out that I hadn’t gotten disconnected – …
I called to start services. I asked if we could schedule a time. They told me no, they’ll be there in 1 to 2 business days. Okay. They show up, but do not call even though they cannot gain access without calling. This happens twice. They …
Very rude customer service they are not professional at all I hate to be part of this electric power I can’t wait to change. Not recommended 0 STARS
UGH I WISH I CAN WRITE WHAT I THINK BUT IS THE WORST COMPANY IN OHIO ❌🚫 …
Terrible! They aren’t in contract with pipp. I don’t have section 8. I pay reqular rent a water and sewer bill and a gas bill and I’m on a fixed income. My bill is 200$ a month!!! I can’t afford this. I call them and they won’t do a payment plan. I guess me and my 3 kids have to be in a house with no lights. This company is sadd.
Absolute trash. Monthly power outages with zero warning or customer service. Only option at our address somehow even though the neighbor next door has a different provider. Would rate 0 if i could
I’ve had CPP for going on a year now. Coming from Fl I gotta say, they’re awesome!! I called to connect my service. No money for a deposit. Just turned the lights on the day I scheduled them on. #DUKE energy in Fl… HORRIBLE COMPANY!!!! …
By far the worst ever in customer service! Never received a shut off notice (not in the mail, bill, or online app) and they shut my power off, I called right away and paid the bill in full even though not due till the 26th and it’s only the …
Very unprofessional. I have not received a bill in 2 months. I kept getting bills in my mail box in another man’s name. So today I decided to call because my landlord said that was all on them. I was placed on hold with no music for 20 …
Quite possibly the biggest joke I’ve ever encountered. Customer service is lousy, wait times are unacceptable, and the charges for power are absurd. Their “energy adjustment charge” is basically charging you for power twice because they …
There wasn’t an option for zero stars. It’s the only reason they are receiving a star at all. They have poor customer service. I’ve been on hold for 45 minutes and the phone tech hung up on me. AFTER FORTY FIVE MINUTES ON HOLD. What are you being paid to do? Breath? Well in that case, where’s my check??? Trash
It’s Pointless To Use The Phone To Reach Cleveland Public Power. I was disconnected more times than I have fingers in a very dedicated 2 hour time frame of “determined to get help”. If you can do it online, please do. If you have any …
Power has been out 3 times in 1 month!!! Their excuse- ” bad weather happens.”
Guy that answered the phone had zero customer service skills. Very short with me because I asked what was going on and what the time frame was going to be to restore power. CPP- you really suck!
I typically would not review a public utility company but this one is an exception. In setting up service for my new place I encountered 2 very rude and unhelpful customer service women. Both were argumentative and combative. …
If there was a such thing as a better business bureau in Cleveland this company wouldn’t be able to get away with charging people for far below standard services. The power goes out at least 4 times a month even with the best weather …
This company has the worst phone system of any utility company I’ve ever dealt with by a mile. They make Cleveland Water look like the Ritz Carlton. I’ve never been on hold for less than 10 minutes before someone answers. When someone …
They deserve 0 stars! Company is absolutely terrible, I hope they get shut down for stealing from the people of Cleveland! They bill us outrageous amount for electric use that can’t possibly be correct! You can’t get ahold of anybody unless you want to stay on hold for literally 3.5 hours…
I’ve been dealing with this company for 6 yrs & 10 months. I must say that they are the worst Customer service experience I’ve ever had! Completely unprofessional; Ghetto & Ratchet are the words that pop into my head when I think about …
Customer Service is the absolute worst!
They are never proactive in any situation.
Cleveland’s West Side is without power, some since earlier this evening (3pm) no …
Absolutely incompetent and zero efficiency. I own rentals, every time I need to start or stop service, it takes me 3-5 days to get through to a person. I work a full time job and cannot wait on hold for 20-45 minutes. I even call 2-4 times …
I regret even giving one star. We paid our bill on the 9th online. We usually pay it in person but with a sick child and work hours it has been very difficult. I got a confirmation that our bill was paid on the same day (may 9th) we …
They make you wait on the phone for up to an hour on hold, then when you get ahold of someone they’re very rude & act like you’re inconveniencing them. They kept billing me after I cancelled service and despite multiple phone calls refused to send me any written documentation that my service was cancelled. I want hours of my life back!
So now that I’ve been on hold for an eternity iI’ve had time to read the reviews to pass the time. Please tell me that I really don’t have to be their customer. I want to run for the hills. A company who takes your money only after they …
I give them 1300$$ in February pay 150 every two weeks then 100$ every month and they still turn me off!?!? All because someone had lights in my name I didn’t know of!!! I am 8 months pregnant with two 8 year olds and just went grocery …
There is way to many power outages Makes absolutely no sense and is frustrating that we have to continuously buy food cause our food is spoiling cause if the length of time we are left without power And the customer service department is …
Horrible company. Their bills are never consistent, and never ever are they forthright regarding our meters. Explain to me how a 800 square foot apartment runs more electricity than a fully electric 2000 square foot home. It doesn’t… But they claim it does.
I switched my service back in April of 2017. 2 months ago, I got a letter stating that I owed them $400 from January of 2018. I called and they said they DO have on file that I called in to cancel my service last year and the $400 was a …
Should be 0 starts. After waiting 45 minutes online for customer service representative named Ms. Gainer, who was so rude and started to yell over the phone. I hung up! Waste of time and problem not resolved.
Made an online payment for final bill. Got charged twice. Called. Woman argues that it’s my fault. Tells me she’ll just credit the account. I tell her there isn’t an account, I had it shut off two weeks ago and I no longer live in …
Absolutely HORRIBLE customer service. Trying to call and speak to a human being is nearly impossible – had to call them 4 times, wait time was over 90 minutes, so option to have them call me back (rather than wait 90 minutes on hold) first …
Not customer friendly whatsoever! Can’t get through on one of the coldest nights in December! I wish I could give 0 stars! I really want to go to another electric company but forced to use CPP, so they do want they want to customers. This …
I have been with CPP for a little over a month. My power has gone out more times in the last month then when I was with Illuminating Company for 4 years. I have also set up the online account numerous times and it will never let me back in. I call and get no help. Hopefully they figure something out soon.
Literally the worst utility company I have ever dealt with. Been trying to get ahold of someone concerning a business account for weeks. Hold times are obnoxiously long, calls get disconnected, and when you finally connect with someone they …
I have just had nothing but a negative experience with this company. The new LED street lights continue to shine into my house and they wont do anything about it. I’m so done with this company.
Be very careful before paying your bill. I have bills that are listed as unpaid and late but have actually been paid months ago. They just don’t know how to track your payments.
I have been a Property Manager for over 14 years and have worked with multiple utility companies and Cleveland Public Power is BY FAR the absolute worst “company” I have every dealt with. The customer service members are extremely rude and …
The worst electric company I have ever dealt with. I moved into my apartment in August 2015, however, CPP charged me for the July 2015 (WHEN I WASN’T LIVING THERE). I fought them for months and spoke with a supervisor many time without …
If I could give it less than one star I absolutely would. you get charged on your bill for an energy adjustment charge that is more than what your actual uses charges and they are unable to tell you exactly what the energy adjustment charge …
This company is a scam. Customers are frequently overcharged for poor service and the worst customer service possible. They are not a subject to anti-monopoly laws and abuse their privilege to have no accountability for how rates are calculated. I would give them 0 stars if possible.
Our power has gone out 5 times in one week. 3 times in the last 24 hours. It was out for 16 hours since yesterday afternoon/evening. I have a sister who works for the power company in California. They don’t lose power in the middle of their …
Would never issue a complaint over pricing or service speed, as large outages are not uncommon in the region and handled I’m assuming as best as they can be, however I will note that my experience with their customer service has been so …
I live on the west side and I experience power outages twice a month. Matter of fact its 3:30 am and I have no lights due to a power outage. They over charge u with every fees. rude. All employees are always rude. They will not work …
If they had 0 stars or negative stars as an option I would! The worst company imaginable I don’t even know how they exist with all these complaints first and foremost and they overcharge excessively! 103.75 for a small apartment are you …
Called about wires to 3 houses being entwined in huge tree branches. He took my number and hung up on me.
Power is CONSTANTLY OUT AND THEY NEED TO UPDATE OLD BROOKLYN’S TRANSFORMERS. Are …
Absolutely dismal. A butterfly sneezes and the power goes out, yet first energy houses in the neighborhood always seem to be ok. Forget about customer service because there isn’t any. They’d be better off shutting down their phone …
The worst company in the history of companies I have ever had to deal with. I had absolutely 0 help with any issues I had. Within two months I had more issues with this company than any other company/group in my life. I will NEVER live in an area that requires their services EVER again. Rating: -5 stars.
Called to ask a simple question as to why my power bill was twice as much and was yelled at by a woman named Gainer. I just moved to the area and did not understand why an extra $60 was added to my bill for a power adjustment charge and the …
The customer service is so horrible at this company. There is no welcome speech. The verbal usage of “ um, um,”. That was used by theses unprofessionals was terrifying. The call was breaking up. No apologies from the agent, no closing …
The most expensive power charges I’ve received. Can’t get anyone on the phone to disconnect my service. My last name is Graziana and they refused to change then name on the account from Grazianal. Honestly this company is criminal, a joke …
I have very awful experience with CPP. There are some problems with my final bill, the customer service reps were very rude, put me on hold and hung me up many times. I called back and forth to repeat same issuam. I requated service on June …
Tonight was very cold..my husband and I realized the heat wasn’t on and half the power in the house was out..we called you guys..and within 10 minutes you had a truck outside..then within5 mins of being on the pole the worker by the name of Frank S #120107 had us warm again…Best Service Ever☺..give Frank S #120107 a Raise✨✨✨Thanks
This company is by far the most dysfunctional utility company that exists. I called them and let them know that I had sold the house and gave them a closing date in which my service was to stop.(2 weeks). I also gave them a forwarding …
Worst service in the area, probably in the state of Ohio. They do not communicate regarding outages, fail to provide adequate updates, and are unclear when estimating expected service times. One can’t even view a map of outages & effected areas on their website. Absolute bs, especially in winter months.
They are over priced and power goes out every time there’s a little rain or wind far as customer service not helpful at all u can’t get no help with assistance with them nothing they will shut u off without notice if u miss one payment this …
Customer service is very terrible. I talked to a lady that was very aggressive, talking to me like if we in the streets having a debate lol All I asked was if I can stop getting someone else’s bills sent to my home. She never asked for my …
Let’s face it, CPP is the worst and probably the closest thing you’ll see to 3rd world country power here in the US. It’s that bad. Customer service is non-existent outside of normal “working hours”. The power goes out for little or no …
If I could rate a 0, I would! Power was out for 2 hours on Saturday and now it’s out again 3 days later. Their outage dispatchers are absolutely horrible and rude. They never have information or explanations as to why our power keeps going …
This is most definitely a bad service providing company that makes insane mistakes with numbers then send out random outrageous bills when every month is clearly paid for. No sense of responsibility for their actions when they mess up they …
6 guys on the Eastside of the Detroit Superior bridge. 5 vehicles on the Westside of the bridge. No warning that the bike lane is closed or obstructed till you get right up to the trucks. Thanks Cleveland Public Power. SMH!
Won’t do Pipp payment plans. They rather people can’t afford the bill and not pay. Terrible company and the terrible thing is if you don’t own the house you can’t switch to illuminating company the homeowner has to.
Someone used my info so i called cpp trying to get my service at my new place and im telling the representative basically it wasnt me what i should do she starts talking to me so aggressively basically trying to say it was that had got the service this is probably the worst customer service ive ever experienced.
I hate Cleveland public power . They open at 8 but as I’m calling they tell me they’re closed when it’s about to be 8:30am . I called to get a never service started the lady gave me an account number and just say bye not a confirmation …
If I could give no stars I would. I’ve currently been out of power for 5 days now getting the run around stating my issue has been resolved yet I still have no electricity in my apartment. I was told by one of the employees named Kathleen …
They kept on hanging up on me whenever I called for no reason
Simply disgusting. I can’t believe they’re still in business
the worst energy company and the most incompetent I’ve seen.
How do you loose a check in the system. I truly hate this company.
This place need to be shut down and whoever Carmen is that handle customers need to be fired as well
Terrible 40 min on hold, they have not been able to resolve my issue
Unpleasant phone representatives. Outages every time it storms. Inaccurate billing.
Dealing with the payment center is ridiculous and you cant even sign on their website properly and its poorly constructed you cant even read it!
That was brutal, wait for 27 mins and get a representative that can’t speak proper English on a bad phone line connection.
No one ever pick up the phone!!!! Stay away from this company!!!
The power is out more than it’s on. No wind rain snow or storms and out it goes.
Worst company, not very helpful and the worst customer service reps I’ve ever encountered!
Horrible Company 4 outages in 2 months just shut this place down already and let first energy move in
You guys are the worst ever foreal the wind blows and there goes the power this is crazy i can’t even enjoy my day its 10am
Terrible service. Trouble line hangs up befor an outtake can be reported
worst company ever to have as a provider, customer service is rude and so unprofessional.
Are you kidding me y’all talking about this is the best company ever.
On the phone for 30 min for a black out and they just hang up the phone on me terrible customer service
Customer service is very rude. They have you on hold which seems like an hour.
WHO’S WORST? CLEVELAND PUBLIC POWER,CMHA,CUYAHOGA LANDBANK.
Worst ever…Power goes out a few times a month at least………
This the worst company ever.. poor customer service…😡😡 …
On hold for 30Min. just to get hung up on smh, they need to clean house with these workers.
ABSOLUTE SCAM ARTISTS. They are exploiting zoning laws to charge ludicrous adjustment charges.
Are you getting some machine no people know oneoto explain the issue to what a pain
I would give 0 starts if possible. Customer service rep said “we are done” and would not provide any more information
What do you expect from a utility run by the City of Cleveland. They should be shut down.
If the wind blows, the power goes out for hours. Dont let it be winter.
Three times in three weeks we have lost power I am currently writing this review in the dark.
I was on hold for almost 30 min but the lady I talked to was really nice
the wrest company ever in cleveland ohio
from dispatch to service
Terrible customer service. Illuminating Company is superior by far.
Asked for new service on Wednesday of last week.it is Monday night of the following week and we STILL have NO POWER.Terrible service for hardworking citizens!!!
This place just sucks.
They have no care for their customers and outages are often
I’m trying to give you my money an pay my bill yet the lady on the phone is acting like she can’t run my card threw not my fault your online is not working I’m trying to give you rude ass people my money no need to be so damn rude
This is it. I’m going back to ng CEI. CPP has lousy customer service and the power keeps going out.
Wish I could give this zero stars wrist company in the world!!! These people need to be taken down and taken to court for theft!!!
They Are very very Terrible when it comes to customer service and starting service they don’t care about nothing but getting your money and they need to train those ghetto ass workers who answer the phone they are below 0
THE WORST customer service EVER called at 8:00 a.m on the dot n I hung up at 8:42 a.m no never answered the call
So many power outages. Would love to switch power companies.
Worst power compny ever. In warm weather the power is sketchy at best. Power goes up and down like yo-yo
Worst customer service I’ve dealt with in 30 years. Absolute trash.
Thank you and GOD BLESS THEM ALL that works there.
Who writes reviews for power companies? Mad people. I laughed at half of these. LOL
They suck. Every time I call I wait 25 mins, it’s all ignorant workers makes me wish I can go somewhere else
The worst business I have ever dealt with. Every employee is lazy and extremely unprofessional.
You can’t create an online profile until you get your first paper bill with your account #, and by then the bill is already due? What year is this?
That over charge on my light bill is ruining our income
Absolutely the WORST service I have EVER experienced! So hard to contact…
Horrible …… power always going out . Just had to throw out all my groceries and now my refrigerator not running right. Thanks ……
Run from this utility as far as you can. The customer service rep told me that the EAC was an upcharge and then hung up on me after berating me.
Have only called twice and each time is over 30 min. wait. I am currently on hold with them now just trying to active service…
The worst service ever. How do they stay in business. I’ll be buying an insert for my fireplace next season – can only depend on ourselves
I lost power called power company and got a person that they sound that they did not care.did not ask for address just that they fixing it.😡 …
I am very tired of the electric going out every time it storms. A few years ago it hardly ever went out.
Wish there was a zero star option. Third power outage in three months and for what? Wind? Y’all need to get it together.
The worst they should be paying us for all the power outages they have lost so much food they are horrible need to do away with the whole company
I called 15 minutes before close….they left me on hold until 40 minutes never answered. I hate this company they are the absolute worse
They left a handful of downed wires in my backyard. Um.
They will charge you with blind and unexplained charges. If you have a choice, don’t live where CPP provides electricity..
Should be zero stars. I have been calling for four days now and put on hold for over an hour each time with no answers. I need to get my bill straightened out.
YOU GUYS ARE GARBAGE. ANY TIME THERE’S 5MPH OF WIND, WE LOSE POWER. TAKES 12 HOURS TO RESTORE EACH TIME. UNACCEPTABLE.
They are the worst service provider in Cleveland, and the read our comments and don’t even try and adress any of the concerns ppl may havr
Customer service is horrible, workers have a bad attitude. Clear up at least 30 mins of your day while you’re on hold…
My power has been out for 4 hours…. Why should I pay yo guys a damn dime. My power is always out.
The customer service is very crappy!!! I was cut off before I could even complete my request!!! They need more training!
Called in to customer service about a tree issue (recommended by the tree trimming company) – customer service rep was extremely rude and when called on it, she hung up on me.
Sick of loosing power when it’s hot they want your money but won’t update on their end I never hear of this happening with illuminating company
Constant power outages, getting hung up on when we call, inaccurate reporting of blackouts. We’ll be switching companies if possible on Monday.
In this cool weather we out power 24 hours more, call and anything don’t care
Just paid 1200 they said it would take up 48 hours for a “specialist” truck to come turn my lights on that was Wednesday of last week and it’s Monday and they lady hung up on me and it’s cold as f@#k outside #cpptrash
$234.95 for a 750 Sq ft apartment? Literally had central air on for 4 days and ate very conservative. Absolutely horrendous!
When I move I have to start service with this nasty company around one year ago, at this time I never receive my first bill when I call asking for my bill they said YOUR BILL IS ON THE WAY when I ask for my ACCOUNT NUMBER they said I CAN’T GIVE IT TO YOU ANY INFORMATION YOU HAVE TO WAIT FOR YOUR BILL IN THE MAIL 😂😂 …
THE MOST UNPROFESSIONAL IGNORANT COMPANY I HAVE EVER HAD TO DO BUSINESS WITH IN MY LIFE. SLOW, INCOMPETENT, RUDE IDIOTS. WHY DOES THE CITY LET THEM CONTINUE TO OPERATE? SAD FOR PROPERTY OWNERS. MOST TENANTS WILL NOT RENT IF THE PROPERTY HAS CLEVELAND PUBLIC POWER.
Good luck trying to get through to them. I can’t setup an account as I’m always on hold for hours! Who runs a business like this?
CPP if they keep raising rates there will be no one who can afford to have electric. I can’t see why the surcharge is so high or why they have one
Worst customer service you will get with this company.
Power goes out all the time and they take forever to get it fixed!!
Hands down the worst company I’ve dealt with in terms of billing accuracy and customer service. Would give zero stars if possible.
The lady at customer survice was extremely rude!! extremely passive aggressive, and i was billed for 2 weeks even after i had asked to shut down the survice as i was moving.
TERRIBLE SURVICE !!!!!
How is this company still exist?????Disconnected my account a month ago online because nobody picked up the phone
now i got charged for this disconnected month!!!zero star!!! not even worth a star!!!!!!!!!
Absolutely the w o r s t customer service on the face of this planet. This company should fire all of their employees and hire foreigners to do the calls. That is saying ALOT.
Called several times within pass 6 months for no lights on street. No return calls nothing done still no power 7 lights out.
Over all the worst power company not even going to get into details id give negative if i could
Lights are off its 38 outside applied for emergency HEAP on wed they saying they still dont have pledge yet .its fri evening…Just sad.i guess my family will just freeze
Horrible all around they need to be shut down..power always going out🤦 they over charge you on your bill..they don’t have a payment plan nor do they allow heap/pipp and the only so called help is twice a year which is the summer and winter crisis..just shut them down already …
The lady that answers the phone should not still be working for them. She is rude as hell an this is my first time ever calling them to get my lights in my name. She is ever disrespectful an does not know how to talk to people one bit
Thee worst company ever in regards to customer service and website accuracy. Avoid at all costs.
Not only is their electricity terrible but so is their customer service personnel and their website. Literally everything about this is awful
Pay your bill in full and still receive a letter saying your in default so sad they is a scam beating people out of there money not to mention they don’t have payment plans!!!!! The #WORSE company EVER😔 …
Terrible company. I’ve had several conversations about ending my service in April 2019 and I’m still getting billed in June 2019. The customer service is uncaring and slow.
The power goes out in sunny conditions with no wind. Their price is twice what most powerful companies charge
Cleveland Public Power is one of Cleveland’s greatest assets. All utilities should be publicly owned. Service for the people by the people. Keep up the good work.
This power company is the devil. All of their employees are clearly the most miserable people on earth. I would move out of Cleveland to avoid dealing with these people.
Power is out again and again and again u guys need to get it together man my baby is on a breathing machine and i got to leave my house every time it gos out to my dads house cuz he has the better power company u knw the one that doesn’t go out when a little fart gust of wind blows i wish i could switch man
This company need to be shut down I have animals and I take care of a family memeber I paid Monday morning 10am power still out they went around the corner turned my moms on but I’m still out day 3 smh WORST COMPANY EVERYBODY THERE NEED TO BE FIRED CUZ THEY DONT EVEN CARE THEY JUST THERE FOR THE MONEY
why is this company even still exists..Kucinich, thanks for nothing..after overpaying them this yer..they say they “lost” a payment and they ..they charged ME late fees..plus..they blamed ME for putting the wrong “code so it was not …
I called to speak to a person today and they were the rudest people I have ever spoken to. If I speak to people like that at my job I would be fired without a second thought. I have contacted my local county commissioner to report them and I will be following up.
The absolute worst!! Anyone with a “good” review must be a family or friend or the company themselves with fake accounts smh! You guys are terrible.
I have literally had no power at my home for two weeks because somehow as a person living by himself with no t.v or extra equipment at home. For a year somehow means my bill is 5000+$.
I wish we could just give zero stars. Worst customer service, worst electric service, a pain in my ass to deal with. And I have the patience of a saint.
Very poor customer service , service center has a attitude and is very rude after having me on hold for up to an hour then hanging up on me. Numerous times I had to call back due to being hung up on or just not answering the phone. I ended up making a complaint with the mayor’s office via email. Hopefully it will be resolved .
I’ve been calling for almost a month to get my parking lot lights on for some odd reason I’m still being charged for them and they haven’t worked for months my store looks dark at night I am a business owner and cleveland public power has …
This company operates like its in a third world country… I appreciate the work employees attempt to do, but given the outdated infrastructures its an impossible task.. Really pathetic services..
Tried to report a light out on a pole several times by calling it in on phone and on Website . I can see why there are many negative reviews . Cannot complete transactions either way . Also cannot talk to a representative .POOR CUSTOMER SERVICE .
Horrible service and very pricey.
Never prepared and are not transparent at all!!!
If I could I would give it 0 stars
I wish I could give this company ZERO STARS! THEY ARE BY FAR THE MOST DIFFICULT UTILITY COMPANY I HAVE EVER HAD THE MISFORTUNE OF HAVING TO WORK WITH!!! MY HOPE IS THAT THIS COMPANY SHUTS DOWN AND THE ILLUMINATING COMPANY TAKES OVER!!!!!
Very rude does not have program for ppl that can not payments in 24 hours. Knowing their no funding for asstiants in cleveland ohio. Need to check the background on this company. How they run this compnag is horrible
Completely rude and disrespectful. I was sitting in my home in my room when a gentleman came up to my window (on the back of my home) and banged on my window then continued to bang on the side of the house. Extremely ridiculous. Then, i …
Customer Service is not a strong point for this company. Representatives should utilize the customer service classes that city hall offers since the company is owned by the city.
So nice that customer service hours are from 8am to 7pm M-F, yet I just called at 330p on Friday and they are closed. With hours like that are you guys hiring?
Terrible in every way imaginable. I know everyone already knows this. But I still wanted to share. …
I hope you don’t have to call customer service, it’s a joke. This is me being polite as possible about it
The last customer service call I dealt with, the representative sounded like he had just smoked a ton of pot. Most of the reps sound like they have marbles in their mouths every other time I had to call. So unprofessional. Embarrassing.
They make it extremely difficult to pay your bill on-line and calling after hours to pay by phone to get an automated system is a no go
Worst company you’ll ever deal with 138 dollar bill 1 person lives here gone 9 hrs a day sleep 5 hours run 1 box fan. Customer service told me it is what it is. They are thieves
The worst customer service I’ve ever dealt with. They weren’t at all helpful and gave me generic watered down responses to all my questions. Very rude and never bothered to put me on hold, therefore I heard their very unprofessional conversation.
Made a payment online. Got a confirmation email. Days later received a bounced check notice. Have to pay additional fees to avoid disconnection as a result
The phone number never works, always says “experiencing difficulty at this time, please try back again”. Horrible customer service. Our power is out and I am not able to contact anyone about it.
If I could give them negative 5 stars I’ll do it. Their service is so bad I called 3 days 4 times a day waisted 5 hours of my life and they didn’t even answered
Power is out again! You guys charge and charge and charge but don’t wanna get better equipment. Maybe if you invested the money we pay into new equipment then our lights wouldn’t be going out all the time!
I’ve lost power more than 5 times and I just bought my house 6 months ago. This utility is the worst I have ever seen. I would give it zero stars if possible.
Horrific customer service. Wait times are 30+ minutes calling in and the representatives are cold and extremely unhelpful. The customer service representative actually hung up on me stating I had asked too many questions (2 of them!). I’m appalled at this company.
THEY ARE THE WORST TO GO THROUGH I CALLED TO GET MY LIGHTS ON , ON THE FIRST OF THE MONTH ITS GOING ON THE FIFTH AND STILL NO SERVICE HOW TF AM I SUPPOSE TO BE AT HOME IF I CANT SEE 🤔 , THEN YOU CALL AND BE ON HOLD FOR AND WHOLE HOUR AND …
Whenever you need power service, you can count on them not to deliver. Hot weather no power, cold weather no power, wind no power. By now i am able to predict power outages. It feels like third world country.
Utterly ridiculous, on hold for a very long time. Advised to use web portal to register for service. 2 weeks later, still NO response. I guess they prefer I use the Illuminating Company!
CPP is very unprofessional
I wish I could give negative stars. Shame on this company. I’m not going to waste anymore time than I have already to write more. Just read the reviews below mine, they speak for themselves.
Been dealing with CPP for decades. Less expensive. Always first in ability to mange my accounts remotely and online. Always restores service before the private companies.
Try calling them ! OMG. They easily deceive you at first, by having a human answer, BUT you are left waiting FOREVER (36min, then Disconnected!) Their rude operator intentionally kept placing me back into the automated system. “A …
Moving into a new home, Called the illuminating company to see if they service my home, they answered within 3 mins…. it’s been 20 thousand years and I’m still on hold with CPP due to the illuminating company not servicing my area 🙁 I …
Worst service ever. The power goes out randomly all the time, for hours at a time. I wish I could have a different service where I live. I don’t even want to talk about the customer service. I wish I could give 0 stars.
Horrible customer service !!!!!!!!!!!! Unexplainable billing. I hope that we can get illuminating company someday Also why cant I give them 0 stars they dont deserve a star
Cleveland Public Power sends you a bill or invoice with a payment slip you can tear off and place in an envelope they enclose. However, the address is on the left side of the invoice and the opening on the envelope is on the right side. Has no one ever noticed this?
I’ve been with the company now for six years I’ve had no consistent problems with service.
There aren’t words to describe how horrible this electric company is. For the love of God if you’re moving into a new place and CPP is your provider, CHOOSE SOMETHING ELSE.
I moved out of the area that uses Cleveland Public Power on March 3rd 2017, called to end service and they’re still charging me and I don’t even reside in that area anymore! Lazy workers who get paid a lot to do a lousy job! F@#k Cleveland Public Power!
They were over charging me for 6mos. Then didn’t want to fix the problem. They are the worst company ever. I would not recommend. AT ALL!!
If I could give this company no stars, I would. Awful service and even worse customer service. Can’t even answer the question “why is the power out?”. They either don’t have an answer or are very rude and hang up on you. Would never recommend.
Worst company I’ve ever had. Charges ridiculous amounts, doesnt take payments or any kind of assistance and turns your power off with kids in the house when you’ve been asking for some kind of help from the beginning. Lol I dont live in …
I’m not sure why the customer service is so bad, but it’s horrible. They leave you on hold forever, then when they do answer, it’s like you are bothering them. Service needs are never met. I had one agent tell me one thing, then another agent tell me something totally different.This is the worst utility company.
Called in because illuminating company wanted me to pay my tenants old electric bills and previous owners.i was completely disgusted they cut the power off and basically told me the wasn’t accepting any applications at this time.so with no …
I’m trying to reach customer service for over 2 days now. Called in several times. Stayed on the line for as long as 40 minutes, listening to the same music over and over again. I had to hang up. Very annoying and frustrating. Why is it so difficult to get someone on the line?
I may, not need to worry about the Bills at my Age. I feel as if they don’t even try, to keep their users satisfied. It’s a waste of time. Better have a Potato and Jumper Cables. How can we deal with this?
Seems when ever there’s an outage and you want to report it they’re closed their phone line is experiencing technical difficulties and their website is down. What a great company sure knows how to collect our money and charge us bogus added charges. Poop
After waiting on hold for 15 minutes whoever answered at 230am was RUDE UNHELPFUL and didn’t even care WHERE I LIVED when I tried to explain I was WITHOUT POWER…this is absolutely ridiculous…you don’t reassure your customers? You don’t …
New frontiers of bad service, outages all the time – with no explanation for why. If there’s wind over .0001 MPH, beware – you’re going down. how is it legal for them to operate?
Customer service is extremely rude. You can barely hear them, they whisper over the phone and could care less about your problems. Obviously the people answering their phones do not like their jobs, they can’t even be enthusiastic.
They are terrible, every winter power goes out in sub-zero temperatures (as it is right now) I called to inquire and was hung up on. Why has there not yet been a class-action lawsuit against them?
Customer service is so bad. I’ve been calling for 2 days and just left on hold. I was on hold 28 minutes yesterday and gave up. It was early afternoon. I moved to another state and trying to disconnect my service. This is terrible. I guess I won’t pay the final bill so someone will call me. If you move to Ohio, DON’T use CPP.
They Don’t Answer Even In Extreme Emergencies!!!
They Have An Emergency Dispatch Line They Refuse To Answer …. I’ve Been On Hold Over 2Hrs Waiting For an Answer On The Emergency Line… This Is Ridiculous Honestly
Literally the worst public utilities company in Cleveland!!!! Completely unprofessional, horrible customer service skills, over priced with hidden charges, consistently without power. I’d give negative stars if possible.
Cleveland Public Power is horrible, due to the fact my bill is always extremely high in one month I paid $500 and my bill for current charges was $219 not understanding at all. I contact them to speak to upper management never got an call back to explain.
Dealing with these dunces has been excruciatingly painful. All I want to do is buy power and they cant figure out how to help me. Good luck. …
Awful service! Called them at 11:30AM was on hold til 1:00pm no one answered but took my money for my bill and said I never paid! I hate this company! They’re rude and unprofessional! When they do answer they hang up on you!
I hate this damn company for real u call to talk to a customer service but they close but yea they can come at anytime to turn u off after u pay a bill this light company doesn’t deserve not even one star deserve 0 stars…… They should close down the building for good and keep illuminating instead…. 🖕🖕 …
Where’s the 0 at?? Customer service is horrible everyone is always mad and cranky, no matter how many times I hang up to speak to an professional person I get someone worse smh… SAD!!!
Twice I have moved and HAD to use Cleveland Public Power, and twice they would not turn on my electricity unless I paid the balance that was owed from the previous people who lived at the address. The first time it was over $200, the second …
If I could give them zero stars I would instantly. They are horrible. Turned power off with no notice and refuses to turn back on for 48 hours even after full payment over 24 hours ago.
Absolutely garbage utility service. Power outages were frequent and communication during those outages was even poorer. All there lines are dated and rarely see maintenance so when an outage does occur none of their back up lines work …
Terrible no consideration for elderly ppl. New service is supposed to be 48 hours or less and it has been past that time. I contacted new channel 8 it’s time you guys be held accountable for your lack of respect for the community.
I had a problem with our outside security lights and thanks to the team work of Gayle in collections, Beau Steinmetz, Brenda Nelson, Joyce Perry, Karen, Hilda Caraballo and the Supervisor Jim Ferguson, not only was the problem corrected, …
The website is horrible. All of my other utilities are so easy to pay. Every month, I am locked out of this site, have to call to get un locked, and multiple times my payment has been taken twice.
This is truly a terrible electric company. They are stuck in the 20th century with their billing practices and policies. They don’t offer auto/equal pay (to pay same amount each month), nor do they give you a precise billing date. Sometimes …
I would much rather deal with the Illuminating Company. CPP reminds me of how ghetto and unprofessional Cleveland Water was for many years. Customer Service is the worst ever and your hold time will be at least 25 minutes.
Absolutely the worst utility company I’ve ever had. My energy bill this month was ~$80 and they charge me a random ‘energy adjustment’ of $120+ on top of that…. so I use $80 worth of energy and my bill is $210+. They actually had someone …
I don’t understand how there hasn’t been a formal investigation into CPP’s antics… Worst energy company I’ve ever dealt with, in any location. They don’t explain things, they withhold information, I doubt any of their employees are held …
Absolutely horrible! Been without power for a week now. Trying to get service turned on and keep getting the run around. I call everyday and no one can tell me anything. All my food is trash now. This is the absolute worst! You’d think a …
Rude managers and CSR representatives. Spoke with a manager (Ms. Jones) & csr rep who insisted that a bill we had on record reflecting a period of 3/6/-4/4 was actually a bill which covered 2/4-4/4. The manager returned a voicemail and …
Waited on the phone for 55 minutes then the representative told me cpp doesn’t service my home gave me a number for illuminating company waited on the phone for another 30 minutes and illuminating co pointed out it says CLEVELAND PUBLIC …
I have had CPP for 2 years. The power has gone out once, and it was fixed promptly. Once a tree fell on my line but the power did not go out. They fixed it an hour later. …
I would review CPP with a “0”, but google won’t allow that, so here’s my breakdown: …
I have never had any problems with CPP. I switched over to them after I kept seeing power outages up and down my street but a single neighbors never seemed to lose power. I went 6 days without any power once while the single neighbor who …
The dispatch team is the worst I ever had to engage with .their customer service is horrible and you can tell they don’t care!!! Can’t wait to move out of Ohio!!!
our power goes out every other day, just a minute ago our power flashed and the pole at the end of our street was sparking so i tried to call and they hung up on me. awful.
they don’t have good bill pay programs for low income families. there was suspicious fee charging activity in which i thought was going to be a class action lawsuit. no one ever told the customers the outcome . i know my bill seems very high . I am in the process of returning to the illuminating company.
I have two phone called them from both been waiting for someone to pick up the phones for over 2 hours when they finally picked up the phone they hung it up. Been trying to call back now the lines are busy. Don’t send a disconnection notice …
3rd time power has been out for over an hour in the last 2 weeks. I’ve seen better service in third world countries. Exactly what are we paying, or should I say overpaying for?
I seriously feel like crying right about now. My power has been out for 14 hours I’ve called and called. I have a 10 month old . Dre was the dispatcher and he hung up on me twice. My food is spoiled. I only gave one star because it wasn’t an option to give none. This is terrible.
Wishing I could give no stars. We moved I to our new house and made an appointment for the electric to be turned on…problem is they never came. After emails were sent, 6 extremely long phone calls later we made another …
Absolute worst customer experience. Website is awful and doesn’t allow you to do basic account management. I’ve been on hold for over 30 minutes with my power off during the work day. Very frustrating.
What is up with this company. I cannot even call to teport an outage!!! Your phone goes directly to a greeting stating “We’re sorry, we are experiencing difficulties. Please call back at another time”. What kind of service is this?
This is a deal breaker when renting or buying another home! There are numerous power outages; there’s been about 4 this Spring/ Summer! Terrible & inconvenient! If I could stitch, I definitely would! 8/2/18 If I could give no stars, I would …
This place needs to be shut down And I don’t understand how these people are not under the public utilities commission because they are clearly In violation of some of the rules and regulations that is mandated by law For those who are …
Horrible. I filled out and even called to inquire about getting service turned on in Cleveland (Lorain Road area). They said 48 hours and will get back to me..I also called FirstEnergy the same day. CPP still has YET to get back to me and …
I was on the phone for over an hour, transferred to the wrong department three times, and then got disconnected, so had to call back to get on the same merry-go-round. After another 30 minutes, found out that I hadn’t gotten disconnected – …
I called to start services. I asked if we could schedule a time. They told me no, they’ll be there in 1 to 2 business days. Okay. They show up, but do not call even though they cannot gain access without calling. This happens twice. They …
Very rude customer service they are not professional at all I hate to be part of this electric power I can’t wait to change. Not recommended 0 STARS
UGH I WISH I CAN WRITE WHAT I THINK BUT IS THE WORST COMPANY IN OHIO ❌🚫 …
Terrible! They aren’t in contract with pipp. I don’t have section 8. I pay reqular rent a water and sewer bill and a gas bill and I’m on a fixed income. My bill is 200$ a month!!! I can’t afford this. I call them and they won’t do a payment plan. I guess me and my 3 kids have to be in a house with no lights. This company is sadd.
Absolute trash. Monthly power outages with zero warning or customer service. Only option at our address somehow even though the neighbor next door has a different provider. Would rate 0 if i could
I’ve had CPP for going on a year now. Coming from Fl I gotta say, they’re awesome!! I called to connect my service. No money for a deposit. Just turned the lights on the day I scheduled them on. #DUKE energy in Fl… HORRIBLE COMPANY!!!! …
By far the worst ever in customer service! Never received a shut off notice (not in the mail, bill, or online app) and they shut my power off, I called right away and paid the bill in full even though not due till the 26th and it’s only the …
Very unprofessional. I have not received a bill in 2 months. I kept getting bills in my mail box in another man’s name. So today I decided to call because my landlord said that was all on them. I was placed on hold with no music for 20 …
Quite possibly the biggest joke I’ve ever encountered. Customer service is lousy, wait times are unacceptable, and the charges for power are absurd. Their “energy adjustment charge” is basically charging you for power twice because they …
There wasn’t an option for zero stars. It’s the only reason they are receiving a star at all. They have poor customer service. I’ve been on hold for 45 minutes and the phone tech hung up on me. AFTER FORTY FIVE MINUTES ON HOLD. What are you being paid to do? Breath? Well in that case, where’s my check??? Trash
It’s Pointless To Use The Phone To Reach Cleveland Public Power. I was disconnected more times than I have fingers in a very dedicated 2 hour time frame of “determined to get help”. If you can do it online, please do. If you have any …
Power has been out 3 times in 1 month!!! Their excuse- ” bad weather happens.”
Guy that answered the phone had zero customer service skills. Very short with me because I asked what was going on and what the time frame was going to be to restore power. CPP- you really suck!
I typically would not review a public utility company but this one is an exception. In setting up service for my new place I encountered 2 very rude and unhelpful customer service women. Both were argumentative and combative. …
Only because I can’t give it 0 stars…
I am extremely disappointed in the customer service. I’ve called 5 times today …
If there was a such thing as a better business bureau in Cleveland this company wouldn’t be able to get away with charging people for far below standard services. The power goes out at least 4 times a month even with the best weather …
This company has the worst phone system of any utility company I’ve ever dealt with by a mile. They make Cleveland Water look like the Ritz Carlton. I’ve never been on hold for less than 10 minutes before someone answers. When someone …
They deserve 0 stars! Company is absolutely terrible, I hope they get shut down for stealing from the people of Cleveland! They bill us outrageous amount for electric use that can’t possibly be correct! You can’t get ahold of anybody unless you want to stay on hold for literally 3.5 hours…
I’ve been dealing with this company for 6 yrs & 10 months. I must say that they are the worst Customer service experience I’ve ever had! Completely unprofessional; Ghetto & Ratchet are the words that pop into my head when I think about …
Customer Service is the absolute worst!
They are never proactive in any situation.
Cleveland’s West Side is without power, some since earlier this evening (3pm) no …
Absolutely incompetent and zero efficiency. I own rentals, every time I need to start or stop service, it takes me 3-5 days to get through to a person. I work a full time job and cannot wait on hold for 20-45 minutes. I even call 2-4 times …
I regret even giving one star. We paid our bill on the 9th online. We usually pay it in person but with a sick child and work hours it has been very difficult. I got a confirmation that our bill was paid on the same day (may 9th) we …
They make you wait on the phone for up to an hour on hold, then when you get ahold of someone they’re very rude & act like you’re inconveniencing them. They kept billing me after I cancelled service and despite multiple phone calls refused to send me any written documentation that my service was cancelled. I want hours of my life back!
So now that I’ve been on hold for an eternity iI’ve had time to read the reviews to pass the time. Please tell me that I really don’t have to be their customer. I want to run for the hills. A company who takes your money only after they …
I give them 1300$$ in February pay 150 every two weeks then 100$ every month and they still turn me off!?!? All because someone had lights in my name I didn’t know of!!! I am 8 months pregnant with two 8 year olds and just went grocery …
There is way to many power outages Makes absolutely no sense and is frustrating that we have to continuously buy food cause our food is spoiling cause if the length of time we are left without power And the customer service department is …
Horrible company. Their bills are never consistent, and never ever are they forthright regarding our meters. Explain to me how a 800 square foot apartment runs more electricity than a fully electric 2000 square foot home. It doesn’t… But they claim it does.
I switched my service back in April of 2017. 2 months ago, I got a letter stating that I owed them $400 from January of 2018. I called and they said they DO have on file that I called in to cancel my service last year and the $400 was a …
Should be 0 starts. After waiting 45 minutes online for customer service representative named Ms. Gainer, who was so rude and started to yell over the phone. I hung up! Waste of time and problem not resolved.
Made an online payment for final bill. Got charged twice. Called. Woman argues that it’s my fault. Tells me she’ll just credit the account. I tell her there isn’t an account, I had it shut off two weeks ago and I no longer live in …
Absolutely HORRIBLE customer service. Trying to call and speak to a human being is nearly impossible – had to call them 4 times, wait time was over 90 minutes, so option to have them call me back (rather than wait 90 minutes on hold) first …
Not customer friendly whatsoever! Can’t get through on one of the coldest nights in December! I wish I could give 0 stars! I really want to go to another electric company but forced to use CPP, so they do want they want to customers. This …
I have been with CPP for a little over a month. My power has gone out more times in the last month then when I was with Illuminating Company for 4 years. I have also set up the online account numerous times and it will never let me back in. I call and get no help. Hopefully they figure something out soon.
Literally the worst utility company I have ever dealt with. Been trying to get ahold of someone concerning a business account for weeks. Hold times are obnoxiously long, calls get disconnected, and when you finally connect with someone they …
I have just had nothing but a negative experience with this company. The new LED street lights continue to shine into my house and they wont do anything about it. I’m so done with this company.
Be very careful before paying your bill. I have bills that are listed as unpaid and late but have actually been paid months ago. They just don’t know how to track your payments.
I have been a Property Manager for over 14 years and have worked with multiple utility companies and Cleveland Public Power is BY FAR the absolute worst “company” I have every dealt with. The customer service members are extremely rude and …
The worst electric company I have ever dealt with. I moved into my apartment in August 2015, however, CPP charged me for the July 2015 (WHEN I WASN’T LIVING THERE). I fought them for months and spoke with a supervisor many time without …
If I could give it less than one star I absolutely would. you get charged on your bill for an energy adjustment charge that is more than what your actual uses charges and they are unable to tell you exactly what the energy adjustment charge …
This company is a scam. Customers are frequently overcharged for poor service and the worst customer service possible. They are not a subject to anti-monopoly laws and abuse their privilege to have no accountability for how rates are calculated. I would give them 0 stars if possible.
Our power has gone out 5 times in one week. 3 times in the last 24 hours. It was out for 16 hours since yesterday afternoon/evening. I have a sister who works for the power company in California. They don’t lose power in the middle of their …
By far the absolute worst company to deal with, the customer service reps are disrespectful and have no class.
Would never issue a complaint over pricing or service speed, as large outages are not uncommon in the region and handled I’m assuming as best as they can be, however I will note that my experience with their customer service has been so …
I live on the west side and I experience power outages twice a month. Matter of fact its 3:30 am and I have no lights due to a power outage. They over charge u with every fees. rude. All employees are always rude. They will not work …
If they had 0 stars or negative stars as an option I would! The worst company imaginable I don’t even know how they exist with all these complaints first and foremost and they overcharge excessively! 103.75 for a small apartment are you …
Called about wires to 3 houses being entwined in huge tree branches. He took my number and hung up on me.
Power is CONSTANTLY OUT AND THEY NEED TO UPDATE OLD BROOKLYN’S TRANSFORMERS. Are …
Absolutely dismal. A butterfly sneezes and the power goes out, yet first energy houses in the neighborhood always seem to be ok. Forget about customer service because there isn’t any. They’d be better off shutting down their phone …
The worst company in the history of companies I have ever had to deal with. I had absolutely 0 help with any issues I had. Within two months I had more issues with this company than any other company/group in my life. I will NEVER live in an area that requires their services EVER again. Rating: -5 stars.
Called to ask a simple question as to why my power bill was twice as much and was yelled at by a woman named Gainer. I just moved to the area and did not understand why an extra $60 was added to my bill for a power adjustment charge and the …
The customer service is so horrible at this company. There is no welcome speech. The verbal usage of “ um, um,”. That was used by theses unprofessionals was terrifying. The call was breaking up. No apologies from the agent, no closing …
The most expensive power charges I’ve received. Can’t get anyone on the phone to disconnect my service. My last name is Graziana and they refused to change then name on the account from Grazianal. Honestly this company is criminal, a joke …
I have very awful experience with CPP. There are some problems with my final bill, the customer service reps were very rude, put me on hold and hung me up many times. I called back and forth to repeat same issuam. I requated service on June …
Tonight was very cold..my husband and I realized the heat wasn’t on and half the power in the house was out..we called you guys..and within 10 minutes you had a truck outside..then within5 mins of being on the pole the worker by the name of Frank S #120107 had us warm again…Best Service Ever☺..give Frank S #120107 a Raise✨✨✨Thanks
This company is by far the most dysfunctional utility company that exists. I called them and let them know that I had sold the house and gave them a closing date in which my service was to stop.(2 weeks). I also gave them a forwarding …
Worst service in the area, probably in the state of Ohio. They do not communicate regarding outages, fail to provide adequate updates, and are unclear when estimating expected service times. One can’t even view a map of outages & effected areas on their website. Absolute bs, especially in winter months.
They are over priced and power goes out every time there’s a little rain or wind far as customer service not helpful at all u can’t get no help with assistance with them nothing they will shut u off without notice if u miss one payment this …
Customer service is very terrible. I talked to a lady that was very aggressive, talking to me like if we in the streets having a debate lol All I asked was if I can stop getting someone else’s bills sent to my home. She never asked for my …
CPP sucks, 5/31/22, we have a power outage 7:28 pm. And cannot get a answer when power will be restored. Summer just started!!!!
They said that there is no outage in my area North Collingwood twice in 24 hours
Let’s face it, CPP is the worst and probably the closest thing you’ll see to 3rd world country power here in the US. It’s that bad. Customer service is non-existent outside of normal “working hours”. The power goes out for little or no …
If I could rate a 0, I would! Power was out for 2 hours on Saturday and now it’s out again 3 days later. Their outage dispatchers are absolutely horrible and rude. They never have information or explanations as to why our power keeps going …
This is most definitely a bad service providing company that makes insane mistakes with numbers then send out random outrageous bills when every month is clearly paid for. No sense of responsibility for their actions when they mess up they …
6 guys on the Eastside of the Detroit Superior bridge. 5 vehicles on the Westside of the bridge. No warning that the bike lane is closed or obstructed till you get right up to the trucks. Thanks Cleveland Public Power. SMH!
Won’t do Pipp payment plans. They rather people can’t afford the bill and not pay. Terrible company and the terrible thing is if you don’t own the house you can’t switch to illuminating company the homeowner has to.
Someone used my info so i called cpp trying to get my service at my new place and im telling the representative basically it wasnt me what i should do she starts talking to me so aggressively basically trying to say it was that had got the service this is probably the worst customer service ive ever experienced.
I hate Cleveland public power . They open at 8 but as I’m calling they tell me they’re closed when it’s about to be 8:30am . I called to get a never service started the lady gave me an account number and just say bye not a confirmation …
If I could give no stars I would. I’ve currently been out of power for 5 days now getting the run around stating my issue has been resolved yet I still have no electricity in my apartment. I was told by one of the employees named Kathleen …