Clifton Water District supplies high-quality water to residential, commercial, municipal and industrial customers throughout western Colorado. See more
We moved (back) to Grand Junction a little over a year and half ago and our neighborhood uses Clifton water. They recently hired new management and we have been impressed with all the changes we’ve seen since! Most noticeably they …
I tried to pay my bill. Customer service was not helpful told me I could pay my bill over the phone transfer me didn’t transfer me hung up just trying to pay my bill customer service very very rude
Water tastes horrible, and customer service is the worst. Very rude people that work here they have a security guard on days that people’s bills are due. I believe due to terrible service
Water tastes terrible and smells weird and I randomly lose water pressure so bad where I might get a few drips coming out of my faucets and I don’t have any leaks on my end.
The water turbidity levels are terrible. No matter the tap, faucet, spigot I go to, it is evident it all comes from the same source and tastes like old hose water. I’m sending samples off for testing.
Agree with quality of water thus the reason we buy our drinking water elsewhere..Also website states that they will not charge processing fee for online pmt during Corona.. but I was still charged fee
Never had a real problem with the company usually pay online or at the office but now when i go to login and pay my email and password aren’t recognized anymore even though they worked years before so I can’t pay that way, now they have a …
There is no humanly possible way two people could use as much water (on several occasions I might add) in one month. Of course “It’s not their equipment or problem”. The bills are ridiculously high.
Can’t long on to my account on line anymore. Also water bill going up with no leaks and using the same is not less water than normal. You over pay for clifton water
The customer service is extremely horrible. The water tastes bad and smells funny. once again the customer service is extremely horrible. It’s exactly what the name is Clifton-nite. I wish there could be something done about how horrible the customer services is. She is quite rude.
Terrible tasting water.. Massive convenience fee. Bill is way after the billing period, meaning if you have an issue such as a water leak, you wont find out for a while meaning your next bill will also be affected.
The water is hard and tastes bad, but worst of all is the billing process. They charge a “processing fee” of almost $4 to use a card, which doesn’t seem like a lot, but adds up to an extra $50/year. They hold checks for up to 2 weeks …
The staff is so rude! Every time I have had to deal with them they are very rude. Sold a property in Grand Junction and called to cancel service and the lady who answered said they already knew about the sale and took a meter read but would …
I can’t view or pay my bill online. I have no idea what I owe until I call. I paid my balance and owed .5 I couldn’t pay on the automated system. Then all the sudden the next billing period we owe $132!! Finally got someone to send me a bill and it was $27.00 so where did $132 come from?? Water also smells like straight chlorine.
I took a chance and mailed a check knowing they have been proven to hold checks until they can charge a late fee. Low and b3hold theu held it for a couple weeks so they could charge a late. There is a reason they hide behind glass and …
I Can’t long on to my account anymore. Also water bill keeps going up with no leaks and using the same if not less water than normal. I used more water during the spring and didn’t have as nearly as high of a bill as I do this last time I …
The worst customer service we deal with and we deal with all the utility companies. There “rules” cost our clients a lot of money because of their dictatorial policies. Clifton Water only cares about their bottom line, if they cared about …
I have used the same amount of water since I’ve moved in but yet my water bill continues to go up and is now 145 dollars when I first started paying it was 60-70 dollars. I asked if I could watch them read the meter and they refused. They …
No -existent customer service. Their automated system was down and I was unable to pay my bill. Once I found out they “may” have an online option I paid my bill. The next day they shut off my water and now they want me to pay a reconnect …
Worst PUC company i have ever dealt with. I would take the time to spill my guts out on the table here but after reading other reviews, its pretty much summed up. The worst of it is, you dont have a choice, if you did this company would be …
Horrible water, horrible service, uncaring staff. That pretty much sums it up. I’ve been a customer for 21 years, and during the Covid pandemic, I got behind. My water was shut off, and I was required to pay a $50 fee that they would not …
Completely undrinkable tap water. I had to install a pricey Reverse Osmosis system in the house just to make our coffee not taste like raw sewage. Customer service is horrendous, only thing they’ve ever done is pass me on to the automated …
Absolutely the worst possible customer service. You literally MUST be a Karen as a requirement to work for this company. Difficult to pay the bill, no online access, antiquated phone payment system. Coward employees who hide behind their …
Had the water meter break the cap on the main. Called on aednesday afternoon and they had it fixed in 30 minutes from when I reported the issue. Guy that did the work was really nice and knowledgeable. Only gave 4 stars cuz their online account service was down for almost 2 years.
I use their terrible phone pay system because they charge convenience fees for using their online payment methods, but they randomly changed their phone number for this (I cannot stress enough how terrible this system is) “feature” so I get …
Terrible customer service. They think because they are the only option for water in Clifton they can treat people horribly. You pay for their services because you have to and they get to be terrible to you. If I treated anyone the way I …
Worst utility company to deal with. They use a 3rd party system that charges a convenience fee for all transactions. It took them a year or so to set up an online account. Their auto-pay never works and I never received some bills. There is …
They are the most unhelpful and rude people to work with. If you have issues with your water services with them, just take them to court. They have water line breaks monthly it seems like and they don’t get them fixed very quickly. And …
We moved (back) to Grand Junction a little over a year and half ago and our neighborhood uses Clifton water. They recently hired new management and we have been impressed with all the changes we’ve seen since! Most noticeably they …
Horrible customer service!!!
Awful business. Do not care about people.
Terrible website, terrible bill pay, terrible water.
The guys that came out to fix the mess were great. Thx
The worst customer service horrable tasting water.
Horrible customer service, worse water quality. Not sure how they can still be in business
The automative payment system SUCKS. “Please enter your account number…” Repeat.
I tried to pay my bill. Customer service was not helpful told me I could pay my bill over the phone transfer me didn’t transfer me hung up just trying to pay my bill customer service very very rude
The lady who answer the phone needs to be fired !!!! She has no respect at all i want to speak to a higher up managment.
Water is terribly hard and smells like sewer gas! Have had drain pipes checked they are clean. What’s going on?
Water tastes horrible, and customer service is the worst. Very rude people that work here they have a security guard on days that people’s bills are due. I believe due to terrible service
Water tastes terrible and smells weird and I randomly lose water pressure so bad where I might get a few drips coming out of my faucets and I don’t have any leaks on my end.
The water turbidity levels are terrible. No matter the tap, faucet, spigot I go to, it is evident it all comes from the same source and tastes like old hose water. I’m sending samples off for testing.
Agree with quality of water thus the reason we buy our drinking water elsewhere..Also website states that they will not charge processing fee for online pmt during Corona.. but I was still charged fee
Clifton water takes forever to cash a check can we maybe speed up the process. They also charge 3.75 to pay by phone what a crock!!!
Never had a real problem with the company usually pay online or at the office but now when i go to login and pay my email and password aren’t recognized anymore even though they worked years before so I can’t pay that way, now they have a …
There is no humanly possible way two people could use as much water (on several occasions I might add) in one month. Of course “It’s not their equipment or problem”. The bills are ridiculously high.
Can’t long on to my account on line anymore. Also water bill going up with no leaks and using the same is not less water than normal. You over pay for clifton water
The customer service is extremely horrible. The water tastes bad and smells funny. once again the customer service is extremely horrible. It’s exactly what the name is Clifton-nite. I wish there could be something done about how horrible the customer services is. She is quite rude.
Terrible tasting water.. Massive convenience fee. Bill is way after the billing period, meaning if you have an issue such as a water leak, you wont find out for a while meaning your next bill will also be affected.
The water is hard and tastes bad, but worst of all is the billing process. They charge a “processing fee” of almost $4 to use a card, which doesn’t seem like a lot, but adds up to an extra $50/year. They hold checks for up to 2 weeks …
The staff is so rude! Every time I have had to deal with them they are very rude. Sold a property in Grand Junction and called to cancel service and the lady who answered said they already knew about the sale and took a meter read but would …
Services are fine but it’s probably one of the worst automated lines I’ve ever had to use to pay a bill, honestly frustrating more than convenient
I can’t view or pay my bill online. I have no idea what I owe until I call. I paid my balance and owed .5 I couldn’t pay on the automated system. Then all the sudden the next billing period we owe $132!! Finally got someone to send me a bill and it was $27.00 so where did $132 come from?? Water also smells like straight chlorine.
Never ever use this company bunch of money hungry scammers. Go to another water place if you have the option, these guys are absolutely horrible
I took a chance and mailed a check knowing they have been proven to hold checks until they can charge a late fee. Low and b3hold theu held it for a couple weeks so they could charge a late. There is a reason they hide behind glass and …
I Can’t long on to my account anymore. Also water bill keeps going up with no leaks and using the same if not less water than normal. I used more water during the spring and didn’t have as nearly as high of a bill as I do this last time I …
The worst customer service we deal with and we deal with all the utility companies. There “rules” cost our clients a lot of money because of their dictatorial policies. Clifton Water only cares about their bottom line, if they cared about …
I have used the same amount of water since I’ve moved in but yet my water bill continues to go up and is now 145 dollars when I first started paying it was 60-70 dollars. I asked if I could watch them read the meter and they refused. They …
No -existent customer service. Their automated system was down and I was unable to pay my bill. Once I found out they “may” have an online option I paid my bill. The next day they shut off my water and now they want me to pay a reconnect …
Worst PUC company i have ever dealt with. I would take the time to spill my guts out on the table here but after reading other reviews, its pretty much summed up. The worst of it is, you dont have a choice, if you did this company would be …
Horrible water, horrible service, uncaring staff. That pretty much sums it up. I’ve been a customer for 21 years, and during the Covid pandemic, I got behind. My water was shut off, and I was required to pay a $50 fee that they would not …
Completely undrinkable tap water. I had to install a pricey Reverse Osmosis system in the house just to make our coffee not taste like raw sewage. Customer service is horrendous, only thing they’ve ever done is pass me on to the automated …
Absolutely the worst possible customer service. You literally MUST be a Karen as a requirement to work for this company. Difficult to pay the bill, no online access, antiquated phone payment system. Coward employees who hide behind their …
Had the water meter break the cap on the main. Called on aednesday afternoon and they had it fixed in 30 minutes from when I reported the issue. Guy that did the work was really nice and knowledgeable. Only gave 4 stars cuz their online account service was down for almost 2 years.
I use their terrible phone pay system because they charge convenience fees for using their online payment methods, but they randomly changed their phone number for this (I cannot stress enough how terrible this system is) “feature” so I get …
Terrible customer service. They think because they are the only option for water in Clifton they can treat people horribly. You pay for their services because you have to and they get to be terrible to you. If I treated anyone the way I …
Worst utility company to deal with. They use a 3rd party system that charges a convenience fee for all transactions. It took them a year or so to set up an online account. Their auto-pay never works and I never received some bills. There is …
They are the most unhelpful and rude people to work with. If you have issues with your water services with them, just take them to court. They have water line breaks monthly it seems like and they don’t get them fixed very quickly. And …