We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioner See more
Read More| Friday | 7AM to 9PM |
| Saturday | 9AM to 2PM |
| Sunday | 10AM to 2PM |
| Monday | 7AM to 9PM |
| Tuesday | 7AM to 9PM |
| Wednesday | 7AM to 9PM |
| Thursday | 7AM to 9PM |
4939 Brittonfield Pkwy, East Syracuse, NY 13057
(Translated by Google) I like this place very much. The people here are fun and professional. I’ve never had a problem here. It’s always very quick. …
Great service – doc’s and nurses very willing to spend time with you and otherwise go the extra mile
Dr. Mincolla is great but the staff is junk. Getting them to return your pharmacy’s call for a prescription refill is like pulling teeth.
This place is a joke.
Always great service
Fantastic- all around
Caring professional people who have the time to help you .
Great staff. Always happy.
Aubrey is excellent!
The #1 Medical Group in CNY hands down ….
Never go for psycological issues.
Waited for more than an hour and a half and never was seen.
Expect to wait hours and hours for your appointment
Great place !
Crowded. Lot if people sick. Appointments running over.
The care is good but the wait times are unacceptable and continue to get worse.
Dr
Picciano great physician gone to him for years
Great facility with fantastic Drs. It’s worth the wait.
So far, very happy with everyone there, wait time for us was short
Great Dr’s and they always get you in to see somebody !
Get you in and out. Awesome crews
Great place. Like having a Dr that you can joke with and speak to like talking to a friend
after going here a few years ….I must say this is one of the most unorganized, non communicative, careless medical facilities I have ever encountered …I will not be returning …beware!
Convenient hours,. Great doctors, efficient staff. Love this practice
Sitting in the room now….. and my appt was 45 minutes ago…. as usual.
Cannot even reach them on the phone. I tried 3 times today and waited 10 minutes each time with nobody picking up. Wasted my time for nothing.
Best Dr office in the area
I called to make an appointment, I believe I spoke with Ally…..VERY RUDE. I don’t know how these secretaries can have a job.
Horrible. If you don’t have access to a computer, you aren’t able to become a patient there.
Doctor is super nice but waited 1.5 hours to see the doctor.
Been coming here since I can remember, always do a great job!
I don’t see Dr Fiacco. I see Dr Augustine’s team and never have a wait longer than 45 minutes.
Dr. Mincolla and physicians assistant Andrea were snarky, smug and contrived. All but barked at me.
Discriminate against people who declare bankruptcy, they don’t care about you only your money
Awful people who truly only care about the number of patients seen. There is no concern for what the patients may be dealing with outside of the office.
Great family practice. Incredible office hours keep is out of urgent care.
Dr Tarrala and staff are outstanding. They have help me with a number of health issues.
I have a great doctor there
all the doctors and nurses are great. My doctor, Dr Joseph Augustine is awesome.
Best of the best Always Willing to see patients and always goes above and beyond to get you answers for your visits
Excellent doctor office! We love Dr. Fiacco and Amy L. And Amy R!
Do not use this facility! If you want to be treated with dignity, respect or need real healthcare please take my advice, run from CNY Family Care as fast as possible.
I had to wait almost an hour to see someone, even though I was 10 minutes early for my appointment. Normally it’s not this bad…
Awesome great fantastic caring loving people.
UNEXPLAINED WAIT TIME UNCALLED FOR, BOTH IN LOBBY THEN IN WAITING/TREATMENT ROOM. SNARKY AIDES (STEPHANIE) WANTED FULL DETAILS “SO I DON’T HAVE TO READ THOUGH ALL THESE NOTES, MAKING IT EASIER ON ME”!! I WAITED 20 MINUTES IN LOBBY, THEN …
If you want to sit and wait for a appointment here’s you’re place! Normally quick but lately they are letting you wait for 30+ mins after you’re appointment time to just get in to see them! Very Displeased with this place atm!!
Worst place ever doctor refuses to take a person even though they set an appointment even though the person has a lump in their throat all because of getting Medicaid failure to uphold oath “I will use those regimens which will benefit my …
Every interaction with this office has been poor. On the phone, they are not helpful and often rude. The doctor that I saw was unprofessional and made an inappropriate joke. I would not recommend coming here
Never had a issue. Yeah long wait times on phone but so what..They are busy and they’re busy for a reason! People need to get a grip!
I schedule my appointments right after lunch so I’m in and out. Always a decent experience . Very well trained staff. Love DR. B.
This practice is thorough, organized and compassionate…have not experienced this type of commitment in CNY…Dr.Mincolla and his staff are friendly and efficient…keep up the good work! ☺️
I see Dr. Saarie and Dr. Beckman usually. I have seen many of the other providers when they are booked. The whole staff is wonderful and caring! And extremely supportive! …
Very rude when calling, very rude receptionist , Thier name shouldn’t include the word ” care ” because they dont ! As the other reviews say they are just a money machine , getem in getem out bill them is all they seem to ” care ” about !
I love this place. Never had a problem they couldn’t help me with. Everyone is very friendly. I trust them with my life.
Doctors and staff are wonderful. I think that they have too many patients as wait times in their waiting room are consistently an hour or more.
I like this practice and I LOVE Dr. Saarie. Everyone there is down to earth and they are very good at what they do. I wish the wait times weren’t so long but it’s expected.
The place was clean,fast and professional….Kind of like an assembly line for people..But they got us in and out with everything done in about an hour..
Reached out for help anyway I could and the moment they disagreed with my suggestions they dumped me. Oh, and don’t bother canceling an appointment on the portal! I’m off to see a professional doctor not a judgmental one!
As a parent of a child with lung disease, I was disappointed today to have received a notice that I have been dropped as a patient because I declined to come in for a checkup during the pandemic (I have no health concerns). If you’re …
I would give zero stars if it was an option. Incompetent, rude, and dishonest staff and doctors. Incapable of of diagnosing anything. Purely a for profit organization that completely lacks compassion. Will bill for services not rendered, …
They’ve gone down hill. The wait times are VERY long, waiting rooms always crowded. Doctors are nice but they barely give you five minutes before they move on. Rush rush rush. They need to hire more doctors or limit the amount of patients they see.
I love the entire practice! I had the best Doctors in the entire CNY region! Being back home in North Carolina, I can’t even compare. Keep up the Great work!!!!
Dr Mincolla is one the best doctors I’ve ever had. I appreciate all that he does and he made me feel better when upstate hospital could not. The world needs more doctors like him.
Great Drs office everyone is friendly
Dr. Stephanie Clapper is the best. Always happy, attentive and on time. She and her staff listen and want to know exactly how I feel. I have recommended her to several of my friends.
Absolutely awful as is everything else within Syracuse. Where can I begin… intentionally misleading patients to capitalize on insurance payments through frivolous appointment settings. Condescending passive aggressive staff. Confusion and …
I honestly don’t know how this place isn’t closer to a 5 star rating. They always get me or my daughter in quickly, wait times are under 10 mins, the nurses, doctors, and support staff are always kind and knowledgeable.
After being an unhappy occasional patient at Family Medical Group for the last 20 years, I switched to CNY Family Care about 6 months ago. Wow! What a difference! The doctors are smart and attentive and I couldn’t be happier or more confident in the care I have received.
While my doctor is good, I cannot recommend this group ever. The waiting times are beyond 1 to 1 and half hour and can’t even call without being on hold for long periods of time. I would suggest looking anywhere else.
I could not possible rate Dr. Picciano or Rachel Cavelli any higher, both are very compassionate providers who make sure to answer all of your questions thoroughly and openly. I also love that I can be in and out of the office in under an …
Actually, this was CNY DIAGNOSTIC IMAGING, They share an enterance and a waiting room. The technician was very helpful and sensitive to my needs and concerns. I was having an MRI of my head & neck. It was a very terrifying & stressful …
Why can’t I put no stars? I’m sure not all doctors were horrible, but out of the 4-5 I saw over the time I was there, 3-4 of them were god awful. They told me incorrect information regarding medications, refused my treatment, and were …
We had a 10 am appointment with an infant. They made us wait 2+ hours to see a doctor for 4 minutes of his time. No warning, explanation, or apology for running so far behind. Never again. We are switching doctors.
I have been a patient at this practice for over 20 years so expect biased reporting here. Dr, Fiacco and Amy Russel are the two that I have routinely seen in all my visits and I think that they are terrific. They are knowledgeable, caring …
They are all from the front desk staff, nurses, doctors and PA’s are the best. Professional, kind, understanding, and super friendly. I have been going to them since 2016 and I trust them implicitly. I like that they are open 7 days a week. They return calls.
These lovely doctors and nurses were my PCP from the time I was a youngin’ until I moved out of NY. Best PCP I’ve ever been to. 10/10 would recommend to anyone who wants to be treated with respect and care.
Just moved here from Florida and started using this facility. It’s awesome in my opinion staff is super friendly, everything is in house, the labs and Imaging which is very convenient! I highly recommend Dr. Christopher Adiletta he takes his time, very thorough, smart and personable!! I actually don’t wait too long either.
I’m extremely disappointed with the lack of care that I received from CNY Family Care. I’ve been experiencing a health issue related to asthma and, the response was that I need anxiety medication. They don’t believe in treating patients as …
First they forgot one of my son’s school required vaccinations, requiring us to go back just for that. Then they failed to send first me then my daughter’s medical records, which I needed so that she could start daycare (I ended up going …
Dr. Aliwalas is AMAZING! Always takes the time needed and makes you feel valued and secure! She really takes great pride in her work to be soo great at what she does! After seeing her so long, it would be very hard to try to go elsewhere! She just has a knack for her people 💜 …
I would give the nurses, doctors, and front staff 5 stars. Amy Russel, PA is heaven sent and amazing, Drs Fiacco, Mincolla, Picciano, and Christians are phenomenal, thorough and have bedside manners of 6/5 stars. I love them all! However, …
My husband and I have been seeing Dr. Tarala and Dr. Mincola for a few years now. We have also seen Jessica and Kiristin for ear infections etc. The practice hours are convenient ,and they will try to fit you in on the weekend hours if …
Terrible experience. Dr doesn’t even look at you or ask you any questions when you arrive. I’ve been waiting 2 months just to even get a referral from them. They referred me to places who said they never received my referral. Then when did …
I’ve been at patient here since the very beginning. The doctors and staff are wonderful and know what they are doing. I recommend them to everyone.
I thought about giving 2 stars but I really do like my doctor, Dr. Christiano. I have also seen Betsy Carlisle. I like them both. The people who answer the phones can be very unprofessional and I think nursing staff must be overworked. I …
Had an appointment today at 515. Just had our first baby at home and it’s not easy.. I was running a little behind. Someone named Sherry calls and asks where I am? I said I’m so sorry I’m running a little behind I’m on my way. She huffed …
The medical professionals that work here are very nice and helpful.
However, I dread having to call in to schedule appointments due to the rude and …
I’ve been a patient here for 15+ years. There are several doctors, NPs, and PAs that are wonderful, while others, I refuse to see due to past poor experiences. Their extended hours are helpful, but know that they do charge an “after …
Been trying to establish care for my husband for a month now. They make everything difficult. Ask you about your family’s history, and when you leave things blank because you don’t know, they send you back to redo the forms and provide …
If i could i would give them no stars. I had a simple throat infection, but they wrote it off as anxiety. I un-necessarily suffered for months. They also discharged me from the practice for seeking a second opinion. They do not like to run …
I am a new patient.
After years (20+ yrs) of going to another family practice.
I love, love, love this place. The front desk staff, the nurses, Pas and …
I love this facility. I have tried many care centers and doctors over the years but cannot say enough about Dr. Tarala and his team. I had a new nurse try to draw my blood. She could not quite get my vein so I requested a more …
Some of the doctors are great, and some of the PAs and NPs are even better. But some of the doctors there literally don’t care about their patients at all, and some of the nursing staff is incredibly rude. While some of the front desk …
I have been going to CNY for about 10 years now. My regular doctor is Aliwalas. But I have seen several different doctors here and I received excellent treatment from every one of them! They have all listened to my concerns, was willing …
Great start and care. It is usually crowded, and they can fall behind, but it is because they give each patient the time they need. You will never be rushed out or ignored. It is also nice having a practice with so many professionals- makes it easier to get in if you really need an appointment.
I like the convenience of having radiology and lab right there. If a script is needed it is sent while in the room. No waiting. Speaks volumes of their efficiency. Every provider has been thorough and takes time listen and explain. I highly recommend this practice.
[the first review was hacked. I apologize!]
I’ve been coming to CNY Family Care since 2009 when I moved to the area. All of …
Be prepared to spend at least 1-2HR in the waiting room. I have been to this place 8-10 times and have NEVER waited less than 1 hr no matter what time my appointment was. I have only had experience with 1 dr and one NP and they are good, …
I absolutely love the medical staff. The Doctors and PAs and nurses are just amazing. The wait time is awful. The phone system is completely out of control. I had some serious issues and wanted to see a doctor. I have called in the past 3 …
Although the doctors are good at this practice, the staff and policies are not. I realize dotors offices are busy places, however, my time is just as valuable as theirs. However, they don’t see it that way. I expect a few minutes delay from …
Wonderful staff, very helpful and sincere. They go way above and beyond their duty to make sure you are in the best care to the best that they can give you. Dr. Malvasi, exceptional. He treated my son when he was younger at St. Joe’s …
Love this place. Dr. Malvasi is incredible. He really listens to you and takes in what you have to say. He takes the time to explain things to you; not like some doctors who rush in and rush out. I am back to being healthy now because of …
I have been going to CNY for over 8 yrs now and have seen Dr. Tarela. I can’t say enough about this doctor I have never been to a more caring physician. He is very thorough and kind he doesn’t rush you and explains everything to you, I …
Terrible experience! This place is a money making machine with an unethical element. Here is my story. …
Betsy is the best. She never gives you the feeling of being rushed and answers all questions that you may have.
Had an appointment weeks ago for 11:00. It’s 11:51 and still have not been seen. Would have appreciated a heads up they were behind. This has been the new normal when going here. Doctors have always been amazing the waiting not so much. …
Would not recommend this practice. They are to big of a practice. Trying to get in to see a doctor is difficult, you feel like you are being rushed out the door, and I’ve misdiagnosed twice already, not a safe place.
I have been with Dr Aliwalis for over 10 years. I am glad that this practice has so many other practitioners. When I need a quick appointment, I always get one the same day.
Recently my family pcp is only doing online calls, not seeing actual patients. Leaving all his regular patients to a new doctor who my child has never seen. While this seems fine to some, to us it is not. For one he was misdiagnosed by a …
Always Outstanding Care !! Dr Tarala ( best doc in Cny) was off so I got PA Theresa Lucason (was at Upstate ER over 8hrs past weekend with hand injury ) . I called Monday morning they got me an appointment same day I saw PA and she …
I am a fairly healthy person and don’t visit the doctor too much but this office has the best care I have ever seen. I go to Dr. Clapper, her and her team really make you feel they care about you as a person. Checked up on me by phone and …
I’ve been a patient of CNY Family Care for years, initially the waiting room would only run about 10 maybe 15 minutes behind. As I write this my appointment was scheduled for 10:45 and it is presently 11:32. This has become a very frequent …
Even though my daughter and myself were patients here for years, I have to give this facility a one star rating. The pros of the office are simple: lots of doctors so you can get an appointment pretty much any time you need it. But that’s …
Great Doctors, always a positive experience.
Dr. Bonavita is The Best!!
They violate hippa laws and the nurses like to spread info and be secretive, long story short not a good practice.
Assembly line medical care. Always a very long wait when you have an appointment …
I have been going here for 10+ years. I love my primary, NP and others I may have to see in an emergency. The front desk staff are kind and courteous, have a portal that is super easy to communicate with ALL providers within the office. I …
I have been going to CNY Family Care for over 17 years, but unfortunately I am now looking for a new medical provider. Maybe they are too busy, maybe they are too understaffed. Very long wait times are not unusual. They do not keep in …
Was a patient here for 5 years, Dr. Malvasi was great and I never experienced longer than 10 minute wait time for my appointments. Had several blood draws done as well. Would recommend this practice and Dr. Malvasi for anyone looking for a new PCP.
First I will say that I have never had a bad experience with one of the providers at this facility. I have seen two doctors and an RN and all were wonderful and spent plenty of time answering my questions or concerns. That being said, I …
For several months I have been unsuccessful in getting an appointment as a new patient. After filling out their patient portal while it shut down a dozen times during the process requiring I sign in again, I then spent 35 minutes waiting to …
I’ve been a patient for 20 years. Dr Clapper decided to drop me and my daughter this week with no warning no nothing. No correspondence.
Had a mamo schedule because they are worried about an image from 3 months ago….was told today I would not be getting the follow up for the spot. 20 years…..
Every appointment I show up at least 10 minutes early only to sit in the waiting room for 25-30 minutes beyond my appointment time. Today was the last straw. Thirty minutes after my, scheduled way in advance, appointment time I informed …
I am giving 4 stars, but really want to give 5 but for minor issues with support staff, NOT Dr. ALIWALIS. She is the best. I am reading here, complaints about wait times. My take is that I would prefer she take the needed, caring time with …
This place is not accepting patients. Terrible receptionist. So eager and rude to get off the phone.
They do not care about their patients. Had an issue with medicaid not updating my managed care plan correctly. I was discharged by my doctors office. Then I received a call that they’re also discharging my 3 children who I didnt have any …
This is a shame. I started seeing Dr. Bonavita back when he was at North medical. 30+ years. He was great. Not anymore. He really needs to retire. I have diabetes. I became allergic to my meds and Dr. B worked very hard to find me a new …
Disappointed in the lack of follow up. I have yet to have a callback asking how my progress is anytime I’ve gone in with an illness or injury. Went in on a late appt last night & xrays showed a possible broken foot. Was sent home & told a …
They are open on Sundays from 10am to 2pm. I called @ 10:06am for an appointment. They scheduled me for 1:15pm. I checked in at 1pm, and now it is 1:58pm, and I still haven’t been called in. …
Don’t go there if you have to declare bankruptcy for any reason. They will kick you out of their practice. My Husband and I are currently out of a primary care physician because of this. Even after being discharged from our bankruptcy they …
I have been a patient there for years and have had all my surgeries through them via a referral to a specialist. I only go to the Dr. if I’m not well which is not often. …
My doctor Martha A. Is awesome if it wasn’t for her I would be already looking for another doctor. The wait times for appointments are UNBELIEVABLE
I always come in 15 min prior to my appointment and still had to wait today for …
I like the Dr. Beckman but the doctors are stretched too thin. As I write this, I’ve been waiting 45 minutes to see someone. Seems to be about this long each time. It costs me money to be away from work so I can’t afford to throw hours …
Dr. Christopher Adiletta is terrific doctor, very professional him and his staff. He is very knowledgeable. Dr. Adiletta will listen and hear you, unlike some. He will go out of his way to make sure all of your questions are answered, he …
We used to love this office- our entire family has been using them for years- but the more they grow, the worse the care gets. Wait times keep getting longer, face time with doctors is rushed, and it’s become very clear that patient care …
Please save yourself some time when looking for a doctor or looking to continue with this practice. I’ve been going to this group for over 10 years. I recently showed some disagreement and unhappiness with my treatment and their customer …
I’ve been seeing Betsy for years and she is the most genuine, caring doctor/woman. She goes above and beyond for her patients and is the only one I trust.. Also, the diagnostic imaging center located inside the building is wonderful as …
I don’t want to get into details, but after going for over 20 years I’m never going back. Dr. Malvisi’s office, you know what you did today.
Horrible and condescending reception staff, specifically Dorthy. Basically, Covid has ruined healthcare as we know it. If you’re sick in any way, shape or form, you are no longer able to be seen by the practice. However, if you’d like be …
I hope nobody has to travel outside of the country and are recovering from covid in the past 90 days. The CDC has a policy where if you are traveling outside the country and recovering from covid you need your positive test (taken within …
Although they can run behind on appointment times, what doctors office doesn’t. They are always helpful and very friendly. Many people I know have switched to this practice, and yet no one has complained
Go here if you like to sit and wait 2 hours to even get into a room. Way overbooked. Docs are great, but reception and nurses are not. One just hung up on me when trying to get an appt for my extremely sick son.
This practice will drop you like a hot potato if you disagree with the doctor’s plan of treatment for you or you are unhappy with the service you receive from the nursing staff. They will also refuse to allow you to change to another doctor within the practice.
this practice has wonderful doctors. however the practice and it’s ceo do not take hippa violations seriously and will dismiss your right to privacy for a slap on the wrist.
Called yesterday 25 min on hold, told 5 months before I can schedule a physical appt. 6 weeks before I can get a regular appt. Yet they are the ones sending me letters for not being there.
Thank you Doctor Aliwalas for my great appointment today. Thank you for listening to me and understanding my feelings. Thank you for explaining everything to me that I would understand(not using Doctors terms).
This family care is not accepting any new patients even though it is in insurance network hospital list. I’m checking with them from past 1 year, but don’t know what they are working for. I must give zero rating but Google map don’t have that option. Don’t ask any referrals or suggestions with cny staff. Better check in Google map.
I have been seeing the same primary care physician for close to 30 years and he is awesome! My problem is I can never seem to get an appointment. They don’t want to see you if you are sick. While I understand that there are risks involved …
I never write reviews unless I have something positive to say because I understand anyone can say anything online these days. I faxed in a 1 page document of a health clearance form that need a check box and a signature of my primary care …
I have been a patient of Dr. Louis Bonavita for many years. He is very caring, easy to confide in, has a great bedside manner and is always deeply dedicated to my care. He listens to my concerns and cares about how I am feeling about …
I truly cannot say enough good things about Dr. Mincolla and his team. He is the most caring, kind, compassionate and knowledgeable doctor. Highly recommend!!
I have been going to Dr Anthony Malvasi for just over a year. He and his staff listen and are extremely thorough. They ate5kind and very compassionate to my needs. I have seen other Drs such as Dr Michael Fiacco and nurse fractions. …
Dr. Augustine was my primary for almost 20 yrs. They just dropped me as a client because I didn’t want to come in for a follow up visit for something that has completely disappeared for over a year now. When I called to ask why, I was told …
I have been a patient since they opened and always received great service. I love Dr. Picciano and the practice, but lately it seems that I get a lot of lip service and no answers when I call for test results. When I’ve called I get told someone will call you back, but they dont.hoping this is just a glitch and not a trend.
I used to love this hospital but lately care has gotten worse. When I went to see my doctor Karen Beckman, she was out of office for two weeks. Since she was not in office i had to see another doctor, and they only gave first priority to …
A long-time patient of CNY Family and I’ve seen some changes, both good and bad over the years. …
I’ve received exceptional & attentive care here from individuals who give their all, and make incredible personal sacrifices to serve us. It takes a large amount of stress off of me knowing they have my back. Coming from Utica, some of you …