Different departments lack communication with each other. Employees also talk to you in a very disrespectful manner. Will never do business with them again.
I had a 1:00pm phone appointment set, I received a text confirming it, but no one called me. When I called at 1:10 to find out what was going on, there seemed to be some confusion and a lady (Kim) said she was very sorry and someone would …
THUS FAR, I have been COMPLETELY SATISFIED. So much different from the BIG RIP OFF BANKS of Wall St. and Beyond. Love the banking hours also. AND the “on-screen tellers” have posed NO discomfort for me. EVEN seeking assistance with …
ABSOLUTELY RIDICULOUS: i started a loan process for a vehicle on 07/01/13 with all the documents and information that they needed it took till 07/24/13 to get a check into the sellers hands. ok i get it, working long distance scanning …
Warren Murray. I had no idea walking into the bank to ask a few simple questions would give me the best confidence boost to my day!!! I needed to hear those things this morning and you were so sweet to take the time. Thank you for giving me …
This bank has horrible service. I have tried to get the to mail me a statement for 3 months and they keep telling me to go online. Just mail me my statement like I requested. Just made a payment by phone and the lady took my payment and …
Customer service was horrible we didn’t get greeted with no kind of politeness horrible just horrible we didn’t get our paperwork they’re supposed to been sent out to us we went through red tape with the Customer Service lady she had a bad …
Member since 2009. The Go Green Checking has great rates. Now they have a Money Market option that is even better. I really like the 7/7/7 PTM’s. I can’t make it to the bank until after 5 and it’s nice to be able to talk to someone on weekends or after 5pm.
I wouldn’t bank anywhere else. Great rates of checking accounts and loans as well. 7-7 teller availability is great along with the ability to deposit checks via a mobile app. The other advantage of the big banks is that Coastal doesn’t barrage you with fees.
Wow, lots of people chugging their Haterade here! I’ve been with Coastal for almost 2 years now. I came from Truliant FCU in Greensboro (who I’ve been with for 30 years) and I have to say my experience with Coastal has been better than all …
I’ve been banking with Coastal for 10 years and am very happy. The customer service may not always be fantastic, but I have yet to find another local bank that can come close to matching their mortgage rates.
I have had several bad experiences with the Saint Albans Branch including lack of parking all the handicap spaces seem to be taken by employees that work in the building I’ve noticed the same cars parked in the same space is all the time …
Worst banking experience ever. I was lured by an attractive offer which evaporated before my first statement even closed. I was unable to get assistance as my messages would be marked resolved when no one had responded. I closed my …
Tried to talk to them about “phishing” emails I received and their Customer Service just HUNG UP a on me – Desiree was her name
Management at Coastal must be awful is the CS people hang up in you
Glad I bank with another company
Gregg Norris is the rudest lender I have ever had to deal with, I was trying to buy my first house with a credit score of 760, Gregg was rude and our convo lasted all of 3 min before he told me he was not going to approve me for the loan …
The Ford dealership set me up auto loan with Coastal Credit Union like 4 cities away. There is no Coastal CU bank in my area. The process can be difficult trying to handle business over phone. First of all, I tried to change payment date …
The mortgage dept. here is a joke. I’m not sure how you call yourself a mortgage specialist and fail to tell a buyer how the appraisal price of their home will affect the money they were planning to put towards their down payment (could …
I would highly recommend not banking with them. Very hard to even get into your account over the phone. App is outdated and hard to use. People on the phone are very, very rude. I felt very disrespected while talking with the member …
I am a long time customer but am writing this review due to 3 recent very poor experiences. One: I asked for my kids’ account numbers in writing (via email) because I could not tell which account was which from the website. Coastal made a …
I really wished I never got involved with this credit union. They are so much into upselling that it’s like dealing with the big banks. But unlike the big banks their systems are antiquated. Overall, I haven’t had a good experience with …
It pains me to write this review since I’ve been a long time customer (almost if not 20 years). Ebilling and payment changes were made sometime in 2021 and as a result I have started using it less and less. The last several payments to my …
I am a car dealer in North Carolina. I frequently have been sending customers to Coastal Federal Credit Union, but that ends today. Recently, I sent a friend of mine to coastal to apply for a loan for a vehicle I had in stock. He was …
Came in today & met William. He gave me WORLD CLASS customer service. Had loan questions, they had great rates, will be using them in the near future. I opened a checking account(the credit union benefits its hard not to). I’m brutally honest in My reviews & these folks were TOPS!!
I would not recommend coastal for anyone! They closed my checking account because it was in the negative for $41 too long which I understand. But someone decided just because of that, that they had the right to close my credit card also. …
Drove Out of my way to come to this location because it was listed as a COASTAL credit union bank to use an ATM only to find out it’s their corporate office. This location really needs to be renamed to represent that. Found the ATM hidden …
Coastal24
Great customer service!!!
Atm is very efficient
Great!! Bank nice costumer services and good credit rates
This bank ought to be closed it is so bad.
Coastal keeps banking simple and convenient.
Been a member since 2008 and have always had great service
Worst customer service I have ever experienced at a bank.
Always the very best in customer service!
For an American bank, who studies and understands GDP/GNP, to purchase a German vehicle (for advertisement) in America is just horribly wrong.
Great customer service, great loan rates, great bank. I have been a member since 2000
Different departments lack communication with each other. Employees also talk to you in a very disrespectful manner. Will never do business with them again.
Initial contact with mortgage department not pleasant. Even for a member. Staff need to be reminded of the mission of a credit Union.
Used the coinstar machine for free
More than 10 years banking with Coastal. They pay dividends on your debit usage rather than charge you. HELLO
I had a 1:00pm phone appointment set, I received a text confirming it, but no one called me. When I called at 1:10 to find out what was going on, there seemed to be some confusion and a lady (Kim) said she was very sorry and someone would …
THUS FAR, I have been COMPLETELY SATISFIED. So much different from the BIG RIP OFF BANKS of Wall St. and Beyond. Love the banking hours also. AND the “on-screen tellers” have posed NO discomfort for me. EVEN seeking assistance with …
ABSOLUTELY RIDICULOUS: i started a loan process for a vehicle on 07/01/13 with all the documents and information that they needed it took till 07/24/13 to get a check into the sellers hands. ok i get it, working long distance scanning …
Warren Murray. I had no idea walking into the bank to ask a few simple questions would give me the best confidence boost to my day!!! I needed to hear those things this morning and you were so sweet to take the time. Thank you for giving me …
This bank has horrible service. I have tried to get the to mail me a statement for 3 months and they keep telling me to go online. Just mail me my statement like I requested. Just made a payment by phone and the lady took my payment and …
Customer service was horrible we didn’t get greeted with no kind of politeness horrible just horrible we didn’t get our paperwork they’re supposed to been sent out to us we went through red tape with the Customer Service lady she had a bad …
Member since 2009. The Go Green Checking has great rates. Now they have a Money Market option that is even better. I really like the 7/7/7 PTM’s. I can’t make it to the bank until after 5 and it’s nice to be able to talk to someone on weekends or after 5pm.
I wouldn’t bank anywhere else. Great rates of checking accounts and loans as well. 7-7 teller availability is great along with the ability to deposit checks via a mobile app. The other advantage of the big banks is that Coastal doesn’t barrage you with fees.
Wow, lots of people chugging their Haterade here! I’ve been with Coastal for almost 2 years now. I came from Truliant FCU in Greensboro (who I’ve been with for 30 years) and I have to say my experience with Coastal has been better than all …
I’ve been banking with Coastal for 10 years and am very happy. The customer service may not always be fantastic, but I have yet to find another local bank that can come close to matching their mortgage rates.
I have had several bad experiences with the Saint Albans Branch including lack of parking all the handicap spaces seem to be taken by employees that work in the building I’ve noticed the same cars parked in the same space is all the time …
Worst banking experience ever. I was lured by an attractive offer which evaporated before my first statement even closed. I was unable to get assistance as my messages would be marked resolved when no one had responded. I closed my …
Tried to talk to them about “phishing” emails I received and their Customer Service just HUNG UP a on me – Desiree was her name
Management at Coastal must be awful is the CS people hang up in you
Glad I bank with another company
Gregg Norris is the rudest lender I have ever had to deal with, I was trying to buy my first house with a credit score of 760, Gregg was rude and our convo lasted all of 3 min before he told me he was not going to approve me for the loan …
The Ford dealership set me up auto loan with Coastal Credit Union like 4 cities away. There is no Coastal CU bank in my area. The process can be difficult trying to handle business over phone. First of all, I tried to change payment date …
The mortgage dept. here is a joke. I’m not sure how you call yourself a mortgage specialist and fail to tell a buyer how the appraisal price of their home will affect the money they were planning to put towards their down payment (could …
I would highly recommend not banking with them. Very hard to even get into your account over the phone. App is outdated and hard to use. People on the phone are very, very rude. I felt very disrespected while talking with the member …
I am a long time customer but am writing this review due to 3 recent very poor experiences. One: I asked for my kids’ account numbers in writing (via email) because I could not tell which account was which from the website. Coastal made a …
I really wished I never got involved with this credit union. They are so much into upselling that it’s like dealing with the big banks. But unlike the big banks their systems are antiquated. Overall, I haven’t had a good experience with …
It pains me to write this review since I’ve been a long time customer (almost if not 20 years). Ebilling and payment changes were made sometime in 2021 and as a result I have started using it less and less. The last several payments to my …
I am a car dealer in North Carolina. I frequently have been sending customers to Coastal Federal Credit Union, but that ends today. Recently, I sent a friend of mine to coastal to apply for a loan for a vehicle I had in stock. He was …
Came in today & met William. He gave me WORLD CLASS customer service. Had loan questions, they had great rates, will be using them in the near future. I opened a checking account(the credit union benefits its hard not to). I’m brutally honest in My reviews & these folks were TOPS!!
I would not recommend coastal for anyone! They closed my checking account because it was in the negative for $41 too long which I understand. But someone decided just because of that, that they had the right to close my credit card also. …
Drove Out of my way to come to this location because it was listed as a COASTAL credit union bank to use an ATM only to find out it’s their corporate office. This location really needs to be renamed to represent that. Found the ATM hidden …