Helping you plan, apply, and pay for college. The College Foundation of North Carolina promotes access to North Carolina higher education through … See more
Excellent customer service DeQuantawas patient with me even though I was frustrated absolutely nothing bad to say she helped me in a timely manner very pleasant and calming if I could give 10 stars I would
Excellent help from Miss Lopez. She answered all my questions and patiently explained payment options available to me!! Keep up the good work, Miss Lopez!!
It’s like they just want to annoy you: set up automatic draft so I don’t have to talk to them anymore, yet they still call me to bug me about address updates, etc. and of course they call during business hours and leave you a voicemail …
Today my daughter and I spoke with Angela Hicks and she was wonderful! She was patient with us, answered all the questions we had and was very knowledgeable with the information given.
Poorly organized loan servicer. My other servicer (Great Lakes) sends me email updates about annual certification and this place doesn’t even participate in the US DoE data sharing. Then they don’t even send out the hard copy form (a …
Angela was very helpful and took the time to figure out exactly what I needed to turn in to complete my verification. She broke everything down to me which was very helpful as well. Thank you so much Angela!
DO NOT USE!!!!!! They are very unorganized. Have a consistent habit of loosing paperwork and their customer service reps are extremely rude and argumentative!!! I have my student loans set up on an IBR and CFI still has yet to process my …
I spoke with Michelle yesterday. She was easy to talk to and quick to resolve the technical issue in a few minutes. I am very pleased with her assistance.
I have attempted to pay an extra amount to a loan to pay it off early Each month I telephoned and gave verbal instructions to apply the monies to the particular loan. For 5 months the money was disbursed across other loans without my …
Charles is awesome and is an example of a person who loves his job and people. He met my needs, answered all of my questions and I enjoyed working and interacting with College Foundation because of Charles!
Joshua has been outstanding and very patient with me during this whole process of getting my account current. Companies need more representatives like Joshua on their team!
We called them to see if they would be willing to write off the rest of a loan if we paid off 90% of the remaining $733 left on a college loan that we have been paying on for almost 10 years due to some new medical bills. Rather than, “Im …
CFNC is a poorly run and managed foundation that does not have its clients in best interest. For starters, their methods of communication are archaic, forcing everything to be completed via mail. When I paid my loan off, I was charged an …
Was quick and understanding, helping me with my issues immensely. Her name was DaQuanta Copeland, and she was a major help in regaining access to my account.
I have had to contact them a few times over the years. There are long wait times, but support has always been phenomenal. They work with me each time to ensure I have plans that benefit me the most.
DaQuanta Copeland was professional and polite. She answered all my questions and made sure I was on the right track. I highly recommend calling if you’re having issues with your residency determination.
Absolutly the most unfriendly customer service company. My wife pasted away and they would not work with me to take into account that half of the household income was cut. Navient worked with me and adjusted my interest rate and made it affordable to pay.
DaQuanta Copeland is such an amazing woman.Talented and skilled on her job and has a listening and caring character.She was patient with me and guided me throughout all the process I needed.God bless your heart
Spoke with Melody today to get some help with my deferment paperwork and she was so helpful. She talked me through the whole process. I’m greatly that she took her time to help me.
Trying to make an overnight payment. Marchelle was very patient
with me as I am not very computer literate. Due to a mistake I made, we had to start all over. She led me through again… patient and courteous
Tracey C I’m really thankful for all her help and patients. she explained things to my understanding and listen to all my questions, and answer all the questions I had. thank you so much again.
I contacted CFNC this morning to ask several questions and DaQuanta Copeland assisted me. I had no hold time and DaQuanta was able to answer all my questions and was so kind and professional in handling my needs.
Ms. Tracy C. was very helpful, in giving me information for my student loans, and the options that were available for me. She explained everything in great detail, and had great customer service!
The customer service people are always unfriendly and quick to blame the colleges for the screw ups. I’m still trying to straighten out a mess from two years ago. When I completed my masters in May 2015 I was already enrolled in a second …
Dequanta Copland is the one to talk to if you need anything. She is the best and very patient and will walk you through. Ask for her, you won’t regret it!
I just got off the phone with D. Copel****, a CFI Counselor, and with in minutes she was able to quickly assist me with every question I had with the residence determination process. She was a joy to work with. Thank you, Thank you, Thank you!!!!!
DaQuanta Copeland was very helpful today! She walked me through everything I needed to do, which was extremely helpful since I am not very computer savy!
@Lakeisha in Special Collections was of tremendous help to me. She was clear about the expectations of College Foundation while clarifying my concerns and answering my questions. This experience was positively impacting. Thank you.
Plan on staying on hold for >15 minutes if you need assistance with your account. The “email us” feature is useless. Not sure who is checking that message bank, but they need help. Have sent two messages over the last two weeks and have …
Geraldine was fantastic in answering my questions relating to an IBR repayment plan for my student loans. The wait time was reasonable for a calling on a workday and she was patient and listened to my questions fully.
I was confused during the process of applying for my daughter’s in state residency status so I called the Help number. DaQuanta was super helpful and even asked about any other questions I might have. Thanks DaQuanta!
Charles was amazing at listening and understanding my needs. He quickly came up with a solution that worked for me. I look forward to dealing with CFNC in the future!
I was assisted by DaQuanta Copeland this morning and she provide excellent guidance on how to navigate the website and complete requests online. DaQuanta was totally professional and very knowledgeable about the NC 529 program. Thank You
These reviews are puzzling to me. I have been dealing with them for over 10 years from time of receiving my loans, to consolidating my loans and having deferments during times of hardship. No issues whatsoever and very courteous staff. I definitely recommend them!
Today I helped by Miss Lopez. Not only was she exceptionally professional, she made sure I understood the entire process clearly. She was patient and provided resources individualalized to my situation
I am a senior citizen seeking to enroll in an art class at a NC University. I was very fortunate that DaQuanta Copeland answered my call for assistance. She patiently walked me through the process of getting an RCN code to qualify as an NC …
I had the pleasure of speaking with Mr. Charles Hollings at CFNC today. He was amazingly knowledgeable, courteous and professional. He answered all of my questions answered and helped me feel better about moving forward financially. Thanks Charles!
Ms. Lopez and Coretta were great to work with. They walked me thru the process and helped me get my loans in order. It was delightful to speak with pleasant representatives for CFNC.
College foundation has always been more than willing to help me facilitate the repayment process. Cheryl has been working with me for years and she has always made it clear that she is here to help and that means a lot when things aren’t going your way.
DaQuanta Copeland, was an excellent agent and helped resolve my issue in an expedient fashion. Furthermore, she was professional and friendly in her approach.
DaQuanta Copeland made my experience very easy and smooth, she helped me with everything I needed quick and efficiently, very respected, and I’m happy with my experience with the RDS and customer service
I called in today to check on my loan status, and I had the pleasure of talking to Mrs. Crocker. Mrs. Crocker took the time to answer ALL my questions. Mrs. Crocker is KNOWLEDGEABLE, WONDERFUL, HELPFUL and KIND! She is truly a great asset to your company.🤗 …
I am not sure what has changed, but the outstanding customer service that I used to receive from the CFNC is a thing of the past. To refer to their call center as a customer service center is a gross misstatement. I consolidated my loans …
I spoke with a lady named DaQuanta and she was very polite, knowledgeable, and helpful. She helped me determine what the problem was and how to fix it while maintaining a great attitude!
Jannette was amazing and was the first person to actually help me in over a year of trying to get a problem solved. Your website doesn’t work for me since the update and I’ve tried EVERYTHING and Jannette saved me! Thanks Jannette!
Lakesha in special collections called to collect of course. I explained to her my situation and how i have been paying as much on my account as I can while struggling to get the remainding balance paid off. She helped me by searching all …
The employees are generally very helpful but Joshua politely cuts through any wasted time, gets to the point, breaks down what you need to know and makes it happen. …
I spoke with Angela Hicks and she was very helpful in helping me solve some issues and in giving valuable information. It’s nice to be able to rely on great customer service!
I spoke with Felicia, and can truly say that she was great! She was very professional. answered all my questions and provided me with more informative insight. Job well done!
DaQuanta was super helpful, super nice tone in her voice, was able to understand and provide me assistance. Very good quality customer service!!Give this woman a raise!!!
If you plan to pay down additional principal on your student loan every month I would think twice. CFNC has consistently MIS-applied my extra loan payments for the past TEN years — even though the account was noted. I must call them …
I’ve had the pleasure of working under some great leadership and companies but my manager Jessica C. and Supervisor Tunji C. has topped the cake. They go out their way to develop my strengths and allow me to put them to use. CFI is one of the best companies I’ve ever worked for.
If I could give half a star I would. These people are always rude when you call. They consistently tell me I’m not eligible for certain programs, despite the Department of Education saying that I am. I have, in fact, spoken to another …
DaQuanta Copeland was very profession and caring. She emailed a form to me that I needed and gave me all the infornation to help me move forward. Thank you!
Staci Barfield was a very pleasant representative. She listened and was very knowledgeable on fixing my issues. She went above and beyond to walk me through on how to recover my username. Thank you for all your help!
Coretta was an EXCELLENT customer service representative for CFI. She was professional, proficient, and helped me with many things in a short time. She deserves a raise, an accolade, and any affirmation available.
Janice Jeffries
I spoke with Linda Pope and she was very helpful. She explained the issue at hand, and provided different solutions. Glad to know there are reps like Linda who can answer questions and resolve issues quickly.
My service today with CFI was great. I contacted them in regards to my student loans and talked to Cheryl; she was very helpful with my options of repayment.
Jeanette Bourne is amazing! She is VERY informative and talked to me about alot of valuable information regarding my student loans. Her customer service skills are impeccable!! After talking with her and learning the different options and …
Coretta is the very best customer service agent I have ever dealt with at CFNC. She explained,in understandable details, all of my options and helped me to better understand my choices! Very exceptional!
The most shoddily run company with which I have ever dealt. For a company that works with such large sums of money, you would expect there to be some kind of efficiency. However, I have seen lemonade stands with better business practices. …
DaQuanta did a great job of answering my questions and made sure I understood everything concerning the opportunity scholarship for K-12. She was also very friendly and happy to help.
DaQuanta was very helpful navigating the website and submitting documents for residency determination. She took additional time to verify information and helped us tremendously. It was a pleasure dealing with DaQuanta, and looking forward to working with her in the future.
I spoke with Charles today. He was wonderfully helpful going way beyond what was expected. Charles made sure I understood what we were planning and came up with some superior ideas. Charles helped me so much. I hope to work with him again!
Ms. DaQuanta did a GREAT JOB in assisting me with the CFNC and RDS process. She was professional, courteous, patient and understanding that made this experience pleasant. Continue the great work!!
I spoke with Joy Lewis who was very patient and knowledgeable. She passed on some very valuable information to me. She was also very kind which doesn’t always happen. My questions where answered in a very clear and detailed manner.
daquanta copeland was amazing!! very knowledgeable and answered all my questions without hesitation. im glad she was on the other line, an asset to her employer she definitley is. thanks again for easing my frustration.🤗 …
Charles was awesome!! For the first time in 10 years, I’ve gotten all my questions answered and information was explained in detail. He was friendly and so very knowledgeable! If it wasn’t for Charles I would give CFNC 2 stars
Daquanta Copeland was amazing with her services. She was very knowledgeable and professional while assisting me. Thanks to Daquanta my dreams will come true.
DaQuanta was very professional and assisted me with a great attitude and super support. She guided me through the on line program. I give her five stars.
Linda is phenomenal! She took time to educate me on the options best suited for my circumstances and pointed out both the short and long term outcomes. This is by far the best experience I’ve had with CFNC. CFNC is lucky to have you!!!
I called today to confirm receipt of my automatic draft request. Ms. Pope at CFI provided excellent customer service and was a pleasure to speak with. I wish she could train every customer service representative on customer service.
DaQuanta was very patient with me during a upsetting time she also took the time to make sure I understood my appeal process as well as felt better very good customer service!
My representative, DaQuanta Copeland, was extremely helpful and knowledgeable. She answered all of my questions and was very professional. I appreciate her excellent service.
DaQuanta was fantastic. Very informative and helped me get the answers I need quickly. She also was pleasant to speak to and had a great attitude. I really appreciate her help!
Ms,Mrs,Miss DaQuanta was amazing and VERY helpful with my Resendecy problems. She offered advice as well as shown me what else I needed to pass it! Her patience was 6 stars if I could put it! Thanks again!!!
DaQuanta was very helpful, patient and answered all of my wife’s questions! She was very nice, too!! Thank you, DaQuanta, for being so cheerful in my not-so-cheerful situation!!!
I have spoken with DaQuana Copeland two times today. She has been very pleasant , patient, and helpful walking me through my problems in getting on my account and helping me with forms. Thank you for your assistance
Wanda White
Paid my loan off in full early, and the monthly auto draft posted anyways, leaving my account overpaid by a sizable amount. It took forever to get through to customer service, only to have them inform me that they were incapable of …
They have been very understanding and easy to work with. Melody was very friendly and helpful. She went above and beyond to get me available solutions and work with me. It was truly a pleasure to work with her.
Ms. H. Jones was a tremendous help to me. She took her time to find a solution that would help me to repay my loans. I thank her for her patience and willingness to assist me.
Having had financial difficulties for the past two years with medical concerns for my eyes, I dreaded calling College Foundation. I was fortunate to have my call answered by Prchena Outlaw. She listened to my history and concerns with so …
Ms. DaQuanta Copeland showed incredible patience , kindness and was very knowledgeable in helping myself through what should be an easy process: of course I tested all those skills. She is an asset to your department. again thank you for everything …so far…Im not in yet, but I feel lucky.. You have a great day..shes the catsmeow!
I spoke with jeannette. She was super sweet, respectful of my time and explained everything really well. I appreciated her time and care with my situation. Thanks Jeannette for being so sweet today. ❤️
Miss. Lopez did a great job keeping me informed during the process, so I never felt like she wasn’t listening to me or doing something without my knowledge, and she let me know new ways to submit my ibr forms I was unaware of before. I also …
Jeannette was amazing. She was not only very knowledgeable and helpful, but also KIND! She explored all of my options and helped relieve some stress! Thank you!
DaQuanta was simply amazing. She would not hang up until she knew I was completely taken care of. Thanks so much College Foundation for hiring personnel that genuinely care.
Ms.Angela Hicks was so sweet and kind. She was very helpful and made the process for me very easy! After calling and speaking to previous employers, nobody helped me as much as she did. Thank you so much!
She listened to my concerns. She was able to quickly resolve my issues and got me into my account. She was very courteous. I will not hesitate in calling again if I have any questions or concerns.
Linda Pope is ranking high on my superhero list for 2020. Your simplified and clear explanation of loan types and the financial impacts of the various repayment options was exactly what I needed to understand today to make some big financial decisions. You set the bar for sure. Thank you, sincerely!!
Laura helped me today with my Student Loan. She was very knowledgeable and helpful. Her overall knowledge of finance and ability to address my concerns was incredible. Thank you CFI for helping me with my education needs! Thank you for your awesome service!
I had wonderful experience with Ms.L Brown in special collection. She made sure I understood very thing that needed to do to bring my acoount current. I would recommend that if you needed help with your account please do not be afraid to …
DaQuanta Q. helped me through a very tricky situation with my 529 account. She stayed on the line with me while I filled out a form I needed to make sure it was done correctly. She also emailed others at CFNC while on the phone with me to …
Michelle Haens listened to my complaints and was able to help me with my son’s application. Michelle is very patient and understanding. She called me back several times to make sure the process It feels she cares about people. Thank you Michelle. You are awesome!
Ms. Nicole was very helpful today and went out of her way to resolve my issue. I am thankful that she was caring and understanding. I received excellent customer service today.
I would like to take a moment and give Charles R. Hollings some recognition on the amazing costumer service I just received from him. I have been calling for 3 weeks and get some questions answered and he was on point. He was calm and …
I had the pleasure of speaking with Tracey on the 19th or 20th of June and it was by far the best conversation I have ever experienced with CFNC. She really made me understand and made me very comfortable talking to her. I wish I could speak with her everytime I called.
After my wait, which wasn’t short but also wasn’t awful, Dale was really helpful in breaking down my student loan status and questions I had about various things. At the end he even helped update a timeline for when I should have my loans paid off. A very positive experience, Dale’s help was easy and clear.
I spoke with Charles from the inbound collections dept in regards to my student loans account. I needed info on getting payments reestablished and he was extremely helpful through the whole process! He gave me different options that would …
Called College Foundation Inc today (Sept 2018) and I was not in the best of moods (my mom passed away 4 weeks ago). I called and spoke with a representative who truly helped me today (Ms LaToya Bailey). Ms Bailey’s professionalism, …
DaQuanta Copeland was very helpful with assisting me throughout this process. I am very grateful that she provided professional customer service and was very, very, knowledgeable. Again, thank you Ms. DaQuanta.
Staci Barfield did a WONDERFUL job assisting me with my questions and concerns. I recently had terrible customer service from this company a week or so before, not really sure who trained the person I spoke with before, but she was …
Today I spoke with Grady/Special Collections Supervisor. What an awesome, kind, respectful and considerate individual. It is already difficult for me as I am sure many others to repay these loans especially given life’s unforeseen …
Ms. Brown in special collections was excellent. She gave me all the information about my account, and advised me on all my options and what the best options would be for my situation. As we all know, nobody wants to talk to anyone from …
Tracey C and Nicole have been extraordinary. They have provided incredible advisement and made me feel supported through this process. I am so grateful for their professionalism and expertise. Thank you so much.
Today I had the pleasure of speaking to one of the CFNC representatives named Ms. Μelody. She was very professional and informative. She provided me with great service and was able to rectify things for me. She was awesome.
Melody is so helpful, calm and non-judgmental. When I call, I ask to speak with her every time! It’s stressful owing money on college loans but she makes it easy to talk about ways to make things go as smoothly as possible.
When it became apparent that College Foundation was trying to get in touch with me, I decided to return their call because it is pretty foolish to not at least negotiate with creditors. …
Today, after a lengthy hold, I had a good enough experience to write a positive review. This does not happen frequently when calling and trying to hash out details with CFI, but today it happened. Dale helped me confirm my address and …
DaQuanta Copeland was very helpful over the phone when I called for assistance with the RDS. She took the time to listen to all of my questions and thoroughly considered them before giving me insightful and helpful advice.
The wait was a little long before I was connected to Counselor, but once I was connected the service was excellent. Ms. Linda Pope was most helpful and explained the information that I had received in the mail. I was very pleased with the assistance that I received from Ms. Pope. Outstanding Customer Service was provide by Ms. Pope.
Mrs. Crocker was one of the nicest customer service representatives I’ve ever had the pleasure of speaking with. She was personable, understanding, and kind. It is helpful to know that these employees are local and caring with their sweet …
The word outstanding is an understatement for my customer service experience with Mercedes.
From the hours of 10 AM-7 PM I struggled with the RDS program. Worry and stress …
I have had CFNC as my student loan provider since 2005, and I wish I could have all THREE of my student loans through them. Between the various interest rate reduction incentives and the very responsive and helpful customer service line, …
She was most helpful in identifying a solution to our fairly unique situation with a disabled son. She patiently handled the complexities and answere all our questions. Thank you so much for the work you did for us.
Ms. Lakesha in Special Collections was absolutely amazing! So helpful and patient. She made a very stressful situation go smoothly and gave me an action plan to stay on track-thank you so much!
I’ve been making payments on our PLUS loan for years. Corey is by far the best CFI staffer I’ve spoken with. He listened carefully to my concerns without rushing me. He then explained the options available. He even consulted with his …
This is my first time writing a review online but I wanted to sincerely thank Linda for her professionalism and knowledgeability. I’ve been with CFI for almost ten years I’ve only experienced excellent service from two individuals over that …
Mr. Charles Hollings was pleasure to do deal with today. I have been affected by Hurricane Florence. Mr. Charles showed empathy and very informative. He took care of my problem quickly. He gave excellent service. Thank You Mr. Charles. I appreciate you being a wonderful representative for CFNC.
My name is Rachel I worked with Ms. Lopez, and she was amazing!! She helped me get my account in order, which let de-stress an get a good nights sleep with out the stress nightmares. She was wonderful and professional and makes working with CFI easy and they need more like her.
I spoke to Dale Churchill when I called in regarding my loan, he was well-spoken, knowledgeable, and he delivered great customer service to me. After speaking with him I feel that I am well aware of what is going on with my account.
I struggled for a few weeks trying to contact someone from CF NC but finally had an informative conversation with Charles H. He was incredibly friendly, patient, and knowledgeable. I cannot thank him enough for all of his help! I finally …
Cheryl did an anwesome job in answering my questions and helping me find a solution quickly. She was funny and very polite, and I felt a sense of caring. I wish everyone was more like her.
Lakesha Brown was wonderful. She did something in five minutes for me thatvothers couldn’t get done in two months. Professional and compassionate 100%. She found a way to help me so my loan wasn’t in default. She is the best of the best. !!!!
I had a very satisfactory time on the telephone with LaQuanta Copeland who answered my questions about my 4 accounts re my 4 grand children’s and about filling out an Enrollment and Participation Agreement to open an account for a 5th grand …
I talked with two separate women and they were great! It is nice being able to talk to people and you can understand them. They know their job, help you through every question and make sure you understand. Thank you so much…. Daquanta and other lady whose name I don’t remember.
My last call with CFI was very helpful. Jeannette Borne was incredible and helped me find ways to pay down my loans faster even while I’m unemployed. She gave me good options and helped me find a doable plan.
Marshelle was able to pinpoint a long standing issue with my daughters account and was very informative and pleasant in the process. Verification had been rejected several times and a simple change in the system ended the gerbil wheel. Thanks Again Marchelle.
I called out of frustration and confusion with submitting a payment plan application and Jeanette Borne was able to assist with excellence!! She was patient and polite while speaking to me, and represented great customer service.
Angela Haze was an amazing representative and provided amazing and personalized customer care! She walked me through how the process works and made me feel a lot more comfortable and confident with the length of the process. She deserves a raise immediately
Be very careful when using this service. My experience is it is much easier to get your money in than to get it out. In addition, they will change the address on your account at random, over and over again. In my case they kept trying to …
I had the pleasure of speaking with LaTracey on June 20th and 21st in regards to my sons CFNC account. I was very frustrated with issues getting an IBR application submitted and a few other concerns regarding the account and LaTracey was …
Sheryl Davis was EXCEPTIONAL in providing customer service , helping and advising. Much appreciated during a stressful time. It is so important to treat people like people no matter what. Kudos to her. Keep up the awesome work!
SUPER, SUPER CUSTOMER SERVICE! I spoke with DaQuanta Copeland and she was fantastic! She answered all my questions and helped us through the process. Great customer experience today! Thank you again for all your fantastic help!!!!!
Melody was fantastic! She was so helpful and made me feel so much ease regarding my student loan anxiety. She was so kind and easy to talk to; she made my day!
I work with a client who is currently trying to get financial aid in order to go back to school. One of the requirements is to have his state residency validated, but in order to continue with the validation he needed to turn in certain …
Lakesha in Special Collections was extremely helpful during our interaction. Though the representative assigned to my account was busy at the time I called, she graciously assisted me by answering all of the questions I had. She gave …
Jeannette assisted me today with questions regarding partial payoff. She was very helpful, also providing good advice on how to pay off the loans sooner rather than later. Great experience.
Daquanta did an awesome job walking (talking) me thru the system so that I could easily access our funds to pay tuition. She is very friendly, and we shared some laughs. Great Customer service !
Ms. Tammy was very patient, compassionate, I have a disability and some of the other reps are rude. I’m glad I got Tammy she made me feel special and cared about by your company. If she is due for a raise or extended vacation time she should get it.
I spoke with Melody today regarding past payments. She was very polite, helpful, and professional. She assisted with helping me clear some things that I misunderstood. She is definitely the person to speak with when you need clarification and assistance.
I had an amazing experience with my phone call with DaQuanta Copeland she was understanding and laughed with me. She stayed on the phone just to make sure I did everything thing right. I would have had a mental breakdown if someone just …
Linda Poole provided excellent customer service. She listened to my concerns and made suggestions within company guidelines. At the end of our conversation, I was relieved!
Tracey was very patient helping me understand the needed steps to get my loan in good standing, took multiple calls at my convenience. My issue is with CFI itself, they are extremely confusing with loan repayment options and fail to provide …
Jeannette was a very pleasant and knowledgeable representative. She was very helpful with answering all my questions and took the time to figure out what was going to be the best way for me to pay back my loans as quickly as possible. She broke everything down to me which was very helpful as well. Thank you so much Jeannette!
Calling into CFNC has always been a wonderful experience for me. Each person I speak with understands my needs, answers my questions and goes above and beyond for me. When I spoke with Mrs. Crocker today she was even able to provide me with …
DaQuanta Copeland was so nice and gave me clear direction on the steps needed to update my residency. She was easy to speak eith and exprrssed concern for ny situation. She was very professional, possessed confidence in knowing conpany …
I spoke with Joshua at CFNC on August 23rd, 2018. My loans were behind and I explained my situation to Joshua. He did not judge me and instead offered me practical ways to get current and up to date. I appreciate all his time and …
DaQuanta was so helpful and while her services was amazing, the wait time to reach her as a representative was long. I learned so much on the line with her and really wish that the five minuets it took to get a rep, was five mins that went …
I hate taking you this company, But Ms. Lopez has been the most pleasurable person I have even spoken to. She is very helpful and genuinely wants to help. No matter how many time I blew her off she always called back and treated with the utmost respect. She made me feel good about being robbed by a student loan company.
DaQuanta Copeland was very helpful and courteous and stayed on the phone to make sure everything was done properly. She exemplified great customer service and was very patient and kind throughout the whole process. DaQuanta, you are the best!!
Tracey C; this lady is a very patient person. She helped me complete the paperwork the correct way. I found that I was filling some parts out incorrectly and that I also was giving supporting documentation that wasn’t needed. Tracey made …
This rating is also based on my representative Ms. Tracey C…She exhibited exceptional customer service. Along with being very informative and resourceful, I’m extremely impressed with her attentiveness and patience. She was so eager to …
This morning I spoke with Joshua, my new account representative. This was a call I had been dreading, but Joshua’s professionalism and courtesy made me feel less burdened by the weight of paying these loans back! I was grateful for the call …
A lady named DaQuanta Copeland helped me reset my password and user name for my account. She also helped me on some other questions and concerns that I had and was able to answer everything. She was awesome and made the process very easy!
DaQuanta Copeland was very helpful and was very kind on our call. She has great customer service and I am glad I reached a person of her caliber when I called in.
Charles Hollings gave me EXCELLENT customer service today! He was quick, extremely intelligent, and just the right dose of Southern Charm. In addition, he offered an alternative to help me payoff my loan without accruing a large amount of interest. He was a great surprise on the other end of the line! Keep up the AMAZING work.
DaQuanta helped me with my numerous questions today. She walked me through the online process and addressed all of my concerns with patience and expertise. We shared a few laughs, too. I hope to talk to her again some day.
DaQuanta helped me immensely. I was attempting to pay for my son’s college when the college sent me the wrong address. We had to stop payment and resend the check. She was courteous throughout the entire conversation and even waited for …
Nicole from CFNC college foundation was amazing. She is a wealth of knowledge and has become like my family. Her heart is definitely into what she is doing. She provides multiple options and is so helpful. I love talking to her even if it is about debt. Thank you Nicole #6207. You are the best.
I spoke with Cheryl today and she was more than helpful. She spoke with me about ways to make sure I’m the most efficient in paying down my student loans. My experience with CFI has always been pleasant and they provided the most economical solution for my education loan needs.
I needed some help with my payments and LaToya was kind, efficient and explained everything very well. She is a delight and I hope when I call back I will have the chance to work with her again! Thank you very much for your help!
CFI overall I would give 4/5 due to the run-around that I have been given up until today while trying to resolve an online issue to pay on my loans that I have been attempting to get resolved for MONTHS now. You would think it would be …
CFNC has one of the best people ever working with them. Her name is Cheryl Davis. I honestly have never met someone so experienced, nice, and most importantly so welcoming to understanding and listening. She is TRULY amazing. Thanks Cheryl …
Our customer service representative-Tracy assisted my son and I and she was awesome. Not only was she able to answer our questions; but she offered additional suggestions that helped us to complete tasks quicker and more accurately. The …
Spoke with Charles H. today about repayment options. He was extremely professional, polite, and personable. Took plenty of time to help understand my situation, and to explain what my options were. Cannot say enough about the customer service I experienced today. Very much appreciated!
Coretta was pleasant and so full of knowledge! It was nice to talk with her and to have her know her job so well. Coretta is such a blessing to your organization and I am hopeful she treated as such. This entire process of getting my loans …
Josephine helped me today she talked me through my billing gave advice was very thorough. She even applauded me on a good step I made thanks for her customer service
There is one specific call center counselor that was EXTREMELY helpful! Angela Hicks was very patient and friendly with my matters. I know that there were multiple of times that I had to call back. The other workers that I were connected …
I had the pleasure speaking with Ms. Mercedes regarding my CFI account. She was extremely professional and very nice to speak with. She listened to my concerns and was able to solve my problem very quickly. It was very refreshing to speak …
My experience today with DaQuanta Copeland was wonderful. She was very pleasant and extremely pleasant to talk to. I am very thankful that she was able to help me and even more thankful with her pleasant manner. Thank you Daquanta Copeland.
I just came back to rewrite my review. I received a call from Ms. Laura after I got off of the phone upset with a rep. She spent twenty minutes on the phone with me trying to rectify my situation with my request for forbearance. She is …
DaQuanta was absolutely awesome. She was so pleasant to speak with and answered many questions others have not been able to. Very lucky to get her on my first call.
I recently had the most pleasant experience when I called CFI for assistance in making an on-line transaction. My call was met with a minimum of automated screening followed by an expedited transfer to a representative, Linda. Linda could …
I have been very nervous about becoming a NC citizen and the daunting process. I called CFI and spoke with DaQuanta. She was professional, kind, and helped me cool my nerves. She made sure to continuously ask if there was anything else I …
Ms/Mrs Lopez is the best of the best. She went above and beyond if you ask me to ensure my experience with CFI was a good one. Her customer service and willingness to help was excellent and more than anyone could ask for. I’m now back on …
LaQuanta was very helpful and efficient in helping me resolve my online issues. Thanks! Although I was on hold for quite a while (probably 15 minutes) prior to speaking with her, that wasn’t her fault…and she was definitely worth the wait!
I have called in the past and not received nearly the level of service that I received today. DaQuanta provided me with EXCELLENT customer service. She was very patient with my questions and walked me through the process of creating new …
I had the pleasure of dealing with a lady named Donna who was very professional, but at the same time eager to help and inform. She was very helpful, friendly, and was able to put me at ease. Top rate customer service that was very much appreciated!
Today I was helped by one of the nicest representatives from the College Foundation, Ms. Cheryl(I didn’t get her last name). She was so patient with helping me make sure I completed the Income-Driven Repayment form. Talking with her really …
I am so grateful for the help, support and patience of TraceyC at College Foundation. She is knowledgeable, informative, pleasant and provides clarity. I can’t honestly say that I have had that experience with other College Foundation …
I have been working with CFNC for many years now to repay my loans. Over the last few weeks I’ve had to reach out several times to gather information on a particular repayment situation. During one call, I encountered a very kind customer …
Jeannette was amazing! She was so helpful in helping me update my information and navigate the new portal. She even called me back, to allow me time to get home, so I could have access to my computer in order to complete the steps with her on the phone! Jeannette was so professional and kind! Thank you, Jeannette!!
I would like to thank CFNC especially Tracey for the absolute best customer service! Through some major life circumstances that left me with financial difficulties, Tracey has been a tremendous help. Most recently she was so patient, and …
I was assisted by DaQuanta Copeland this morning. She was very polite and so helpful to me. within a matter of minutes she gave me all the information I needed and stayed on the line to make sure I understand what I needed to. She also …
I had several issues with my son’s NC Residency online application and had to do two separate re-submissions. Through all of this, DaQuanta and her team were always very professional and worked hard to ensure I had the assistance needed for approval. Thank you very much for your excellent customer support and God bless!
Ms. Lopez was so helpful and understanding about my situation and was patient with exploring options to get me back on track. I felt so relieved after speaking with her. My experience with CFI has always been to just communicate with them and they’ll do their best to work with you.
I called in today because my repayment started earlier than I had expected and did not get much notice of the payment coming due next month. After receiving multiple letters from CFI some even on the same day not matching each other it was …
I just the most pleasant experience with the young lady who answered the phone to assist with my student loans. Her name was “Linda P” and she has the best customer service and her delightful disposition is infectious through the phone. MS LINDA, I APPRECIATE YOUR PROFESSIONALISM AND HOPE YOU HAVE A WONDERFUL DAY…AND STAY SAFE😊😊 …
I had a great experience working with Lakisha in special collections. She was very helpful and quick in her replies to me. She was able to give me the information that I needed in a time of financial hardship. I’m glad she was the one I got in touch with when I called cfnc.
Nicole has been awesome and amazing. Her personal connection removed all anxiety from this important process. I appreciate her for following up with me until the process was complete and also walking me through the steps that I had questions about. Nicole is the best! Thanks again for everything.
Today Ms.Lopez helped me and was amazing. She let me know the options I had to take care of my account and did not make me feel pressured at all. I’m glad to have my loan with such a great caring company. The way I have been treated makes …
Giving 5 stars due to the incredible experience I had with DaQuanta Copeland.
DaQuanta Copeland assisted me by helping me fix my residency status. I was extremely confused before, but once I got on the phone with DaQuanta the entire …
I got the pleasure of working with Ms. DaQuanta Copeland and she was awesome. The longest I had to wait was waiting for the options on the phone. She was fast and effective and helped solve my problem in under 5 minutes. I know its hard to …
I called CFI on Monday, July 30, 2018. A lady named Geraldine worked with me and was absolutely wonderful! She went above and beyond what she had to do which required a great deal of her time. She did not stop helping me until my problem …
I am very grateful for LaKesha Brown/Special Collection. She has been helpful and patience in helping me with my account. She has provided excellent phone etiquette and customer service. She spoke with me about ways to make sure I’m persistent in paying down my student loans. Again thank you for all your help.
DaQuanta Copeland was very helpful and knowledgeable today assisting with our 529 plan. It was refreshing to get personal attention without attitude. She was very patient and I appreciate her service. Thank you.
I have been speaking with Ms. Lopez over the past few weeks and she has done a phenomenal job taking care of my account. She was very caring and walked me though the entire process answering all my questions fully and making me feel at ease. She should get a raise! This is what customer service should feel like every time you call.
I want to thank Daquan’s for an outstanding customer service. She was very helpful, patient, and listen to my questions. She made my experience less stressful. Once again I really appreciate her listing to my concerns and questions. She is the best at what she does!!
I was having difficulties clicking and claiming on line. Ms. Copeland helped me all the way where I needed to sign/ click. It took a while since I was clicking in the wrong spots, but she sustained and told me how to correct to get there. I …
My counselor’s name was Angela Hicks. She was awesome! Ms. Hicks walked me through the process and answered any questions that I had. She was pleasant, patient, and calmed my anxiety of wanting to get things right for my only child. Thank you again!
I am writing this review to compliment and thank DaQuanta Copeland. I called in today because I was having problems with resetting my password. Ms. Copeland was pleasantly helpful in talking me through the entire application process. She …
I spoke with Ms. Cheryl today and she was very helpful and informative. She appears to love to help people take care of their CFNC matters. I was very pleased with Ms. Cheryl and hope she continues to help everyone she comes in contact with. Outstanding customer service and she shows she really care about the customers.
Thank you, Melody, from CFNC, for your expertise and willingness to give me the best options for my current situation. The call was quick and very helpful. I appreciate the kindness shown.Melody has been awesome each time we speak. I …
I had just a few minutes before the market close to cancel a payment made in error and resubmit a new one. DaQuanta was my customer service rep and she was able get the payment cancelled and waited on the phone with me as I resubmitted a …
If you are reading this because you are considering taking out a student loan for your education, I cannot stress enough how bad of an idea that is. Student loans in general, and especially through this company, are a frustrating way to be …
I spoke with Charles and he was very thorough, knowledgeable, kind and professional. He got me all taken care of. He is the best rep I have spoken with while having my loan through college foundation. He deserves much recognition.
The only reason I am giving five stars is because Linda and Charles are absolutely amazing at their job and deserve so much recognition. For instance, today I called about an issue only to be told by David that there was only one person …
Cheryl at College Foundation was very helpful and provided great customer service over the phone. She has excellent phone ettiquette. She took the time to listen to me and explained specific details of my account in a way I could understand. Thank you so much for your excellent service.
I was fortunate to have Ms. Copeland’s help with withdrawal issues on two different occasions. Her technical knowledge, focused assistance, and never-ending patience helped this grandmother whisk through online forms and data input that previously had overwhelmed me. Thank you DaQuanta!
The representative I spoke with was named Felicia and she was very patient. She was very polite and professional. She had a lot of information and different solutions for my account. She offered things that I didn’t know were available to …
Melody was absolutely awesome. She was very knowledgeable and also made my day! I can honestly say she made sure I knew all of my options she also gave me accurate information regarding my account. Great great customer service. Thank you so much.
My experience with speaking to Charles was Very Positive. He was able to provide solid options and suggestions in ensuring that I can successfully navigate my loan repayment, and answering other questions I had. He seemed to be well …
Definitely had the best experience possible. I was working on my repayment plan and Jeannette figured out the most beneficial way for me to pay them off, without breaking the back, but focusing in on which loans I should pay first. I …
Jeannette was so wonderful to work with today. It is difficult to have to call in to begin with but she was so polite, kind, understanding, and educational. She not only helped me with what I needed but also gave great tips as to tackling my loan in the future. She was amazing! Thank you.
I have several current student loans and always hate talking to representatives. I was thoroughly impressed by my service from Jeannette. She was understanding that it was my lunch break and was able to help me efficiently in a short …
The representative, DaQuanta C., that I spoke to was very helpful. She took her time listening to my concerns, to what my circumstances were and answered all my questions. She gave me a lot more guidance than what I expected and I …
I recently had the opportunity to work with a CFI agent by the name of Jeannette. It was an awesome experience. Some how I managed to sign up for the wrong assistance to help pay for my daughter’s education. I was very concerned it would …
DaQuanta Copeland was extremely helpful and provided an immediate result and solution to my issue. She was personable and resourceful, and made sure I had everything I needed before we hung up. 10/10 would hope to be able have her assist me again if/when I need it.
I had the pleasure of speaking with DaQuanta Copeland today. Although, I was waiting to speak with a representative over five minutes, she was able to answer all my questions in a timely manner. She was polite and professional while on the …
I called in and spoke with a wonderful representative by the name of Angela Hicks. Normally when I call, I’m nervous about who I will get on the other end of the phone. Most representatives act like they don’t care about your situation or …
I had a great rep name Da’Quanta and she was very helpful and has great customer service skills. She assisted me with no problem and asked if there was anything else she could assist me with before ending the call. Now that’s great service! Good job!
Josephine is One Awesome customer service rep for College Foundation. She was extremely helpful kind and got me threw everything I needed to get things fixed thatI messed up. I think she is the best and can’t thank her enough.
I wanted to say I had the best experience talking to Ms. DaQuanta Copeland on Friday 08 Nov 2019. She was very pleasant and professional with all my questions being an older person. She took the time to go over each step of the forms that I …
Sometimes when attempting to resolve any issues, i dread the moment thinking about the wait and the kind of service you will received over the phone. After today, i am delighted to say, the customer service representative, was not only …
Do not get a loan from this organization. it is a scam. When you go to pay it back they have a payment limit so they can extort more interest from you and no one answers the phones when you go to pay your bill anyways. They say you can pay …
Linda did a great job for me. Answered all my questions in a professional way and I had all confidence the information she provided was accurate. Thank you, Linda, and CFI.
I had the worst experience today with customer service 5 times today Ms. Linda help me some with getting my payment made I had such a bad experience before talking with her the other reps I talked to were so unhelpful but not Ms. Linda I thank you so much !
I had the pleasure of being assisted today by Linda Pope. I called for support with better understanding the terms of loan repayment and automatic draft.
Linda was thorough, kind, and patient. Even though I called on a Friday in the …
Don’t get a loan from them. Horrible customer service. No empathy. Just evil people. Don’t go to college. It’s a scam and useless. Called to check a status on my application. One of the most unpleasant experiences ever.
I talked ms.Janae Smith 3 times each time she help me out I really appreciate everything Ms.Smith did for it was for my college foundation k/12 my Pid number 715080071 I have talk to other other people in the call center very rude the only person that help me was Ms.Smith .
I recently moved my 529 account to CFNC from another state and the biggest shortcoming is in navigating this website. It is not user friendly in general, but also some restrictions can cause unintentional results. Changing investment …
I was very impressed with the valuable customer service I received from the College Foundation representative (Tawana Bruce). She was very patient with me and answered all of my questions. She stayed on the phone with me until I was able to …
I have been paid off for months now and every month I get a notice that I am late. I login and see a 13 cents charge pay it or I call and when I call I am told I’m all paid off. Why am i getting hit on my credit score?
Just spoke with Ms. Linda about my student loans. I haven’t been in North Carolina in over 20 years, and this amazing woman just gave me a reminder of the wonderful southern hospitality I haven’t experienced in a long time! She was so kind, …
Excellent customer service DeQuantawas patient with me even though I was frustrated absolutely nothing bad to say she helped me in a timely manner very pleasant and calming if I could give 10 stars I would
Josephine was perfect; she was intelligent , cordial and very effective. Send her to Hawaii for her service!
Excellent help from Miss Lopez. She answered all my questions and patiently explained payment options available to me!! Keep up the good work, Miss Lopez!!
It’s like they just want to annoy you: set up automatic draft so I don’t have to talk to them anymore, yet they still call me to bug me about address updates, etc. and of course they call during business hours and leave you a voicemail …
Today my daughter and I spoke with Angela Hicks and she was wonderful! She was patient with us, answered all the questions we had and was very knowledgeable with the information given.
DaQuanta was very patient and understanding while assisting me on the phone. She provided excellent service in assisting me.
DaQuanta was very knowledgeable! She answered my questions and walked me through the site. She was also personable and showed she cared!
Poorly organized loan servicer. My other servicer (Great Lakes) sends me email updates about annual certification and this place doesn’t even participate in the US DoE data sharing. Then they don’t even send out the hard copy form (a …
DaQuanta has excellent customer service skills. Her skills wrapped around the full and entire essence of my needs for the service I needed.
Angela was very helpful and took the time to figure out exactly what I needed to turn in to complete my verification. She broke everything down to me which was very helpful as well. Thank you so much Angela!
I have been working with Ms. Brown and she has been very helpful and pleasant working with me thru my situation. She has made the entire process easy.
DO NOT USE!!!!!! They are very unorganized. Have a consistent habit of loosing paperwork and their customer service reps are extremely rude and argumentative!!! I have my student loans set up on an IBR and CFI still has yet to process my …
I spoke with Michelle yesterday. She was easy to talk to and quick to resolve the technical issue in a few minutes. I am very pleased with her assistance.
DaQuanta knows her stuff. She was patient and courteous. She helped us resolve our problems and helped us out of future problems.
I have attempted to pay an extra amount to a loan to pay it off early Each month I telephoned and gave verbal instructions to apply the monies to the particular loan. For 5 months the money was disbursed across other loans without my …
Charles is awesome and is an example of a person who loves his job and people. He met my needs, answered all of my questions and I enjoyed working and interacting with College Foundation because of Charles!
Joshua has been outstanding and very patient with me during this whole process of getting my account current. Companies need more representatives like Joshua on their team!
We called them to see if they would be willing to write off the rest of a loan if we paid off 90% of the remaining $733 left on a college loan that we have been paying on for almost 10 years due to some new medical bills. Rather than, “Im …
CFNC is a poorly run and managed foundation that does not have its clients in best interest. For starters, their methods of communication are archaic, forcing everything to be completed via mail. When I paid my loan off, I was charged an …
Was quick and understanding, helping me with my issues immensely. Her name was DaQuanta Copeland, and she was a major help in regaining access to my account.
I have had to contact them a few times over the years. There are long wait times, but support has always been phenomenal. They work with me each time to ensure I have plans that benefit me the most.
DaQuanta Copeland was professional and polite. She answered all my questions and made sure I was on the right track. I highly recommend calling if you’re having issues with your residency determination.
Absolutly the most unfriendly customer service company. My wife pasted away and they would not work with me to take into account that half of the household income was cut. Navient worked with me and adjusted my interest rate and made it affordable to pay.
DaQuanta Copeland is such an amazing woman.Talented and skilled on her job and has a listening and caring character.She was patient with me and guided me throughout all the process I needed.God bless your heart
Spoke with Melody today to get some help with my deferment paperwork and she was so helpful. She talked me through the whole process. I’m greatly that she took her time to help me.
Trying to make an overnight payment. Marchelle was very patient
with me as I am not very computer literate. Due to a mistake I made, we had to start all over. She led me through again… patient and courteous
Tracey C I’m really thankful for all her help and patients. she explained things to my understanding and listen to all my questions, and answer all the questions I had. thank you so much again.
I contacted CFNC this morning to ask several questions and DaQuanta Copeland assisted me. I had no hold time and DaQuanta was able to answer all my questions and was so kind and professional in handling my needs.
Ms. Tracy C. was very helpful, in giving me information for my student loans, and the options that were available for me. She explained everything in great detail, and had great customer service!
The customer service people are always unfriendly and quick to blame the colleges for the screw ups. I’m still trying to straighten out a mess from two years ago. When I completed my masters in May 2015 I was already enrolled in a second …
Dequanta Copland is the one to talk to if you need anything. She is the best and very patient and will walk you through. Ask for her, you won’t regret it!
I just got off the phone with D. Copel****, a CFI Counselor, and with in minutes she was able to quickly assist me with every question I had with the residence determination process. She was a joy to work with. Thank you, Thank you, Thank you!!!!!
DaQuanta Copeland was very helpful today! She walked me through everything I needed to do, which was extremely helpful since I am not very computer savy!
@Lakeisha in Special Collections was of tremendous help to me. She was clear about the expectations of College Foundation while clarifying my concerns and answering my questions. This experience was positively impacting. Thank you.
Plan on staying on hold for >15 minutes if you need assistance with your account. The “email us” feature is useless. Not sure who is checking that message bank, but they need help. Have sent two messages over the last two weeks and have …
Geraldine was fantastic in answering my questions relating to an IBR repayment plan for my student loans. The wait time was reasonable for a calling on a workday and she was patient and listened to my questions fully.
I was confused during the process of applying for my daughter’s in state residency status so I called the Help number. DaQuanta was super helpful and even asked about any other questions I might have. Thanks DaQuanta!
Charles was amazing at listening and understanding my needs. He quickly came up with a solution that worked for me. I look forward to dealing with CFNC in the future!
I was assisted by DaQuanta Copeland this morning and she provide excellent guidance on how to navigate the website and complete requests online. DaQuanta was totally professional and very knowledgeable about the NC 529 program. Thank You
These reviews are puzzling to me. I have been dealing with them for over 10 years from time of receiving my loans, to consolidating my loans and having deferments during times of hardship. No issues whatsoever and very courteous staff. I definitely recommend them!
DaQuanta was very nice to me. She helped me with all my questions. It did not take very long at all. She helped me step by step! Thank you!
Today I helped by Miss Lopez. Not only was she exceptionally professional, she made sure I understood the entire process clearly. She was patient and provided resources individualalized to my situation
I am a senior citizen seeking to enroll in an art class at a NC University. I was very fortunate that DaQuanta Copeland answered my call for assistance. She patiently walked me through the process of getting an RCN code to qualify as an NC …
I had the pleasure of speaking with Mr. Charles Hollings at CFNC today. He was amazingly knowledgeable, courteous and professional. He answered all of my questions answered and helped me feel better about moving forward financially. Thanks Charles!
Ms. Lopez and Coretta were great to work with. They walked me thru the process and helped me get my loans in order. It was delightful to speak with pleasant representatives for CFNC.
College foundation has always been more than willing to help me facilitate the repayment process. Cheryl has been working with me for years and she has always made it clear that she is here to help and that means a lot when things aren’t going your way.
DaQuanta Copeland, was an excellent agent and helped resolve my issue in an expedient fashion. Furthermore, she was professional and friendly in her approach.
DaQuanta Copeland made my experience very easy and smooth, she helped me with everything I needed quick and efficiently, very respected, and I’m happy with my experience with the RDS and customer service
I called in today to check on my loan status, and I had the pleasure of talking to Mrs. Crocker. Mrs. Crocker took the time to answer ALL my questions. Mrs. Crocker is KNOWLEDGEABLE, WONDERFUL, HELPFUL and KIND! She is truly a great asset to your company.🤗 …
I am not sure what has changed, but the outstanding customer service that I used to receive from the CFNC is a thing of the past. To refer to their call center as a customer service center is a gross misstatement. I consolidated my loans …
I spoke with a lady named DaQuanta and she was very polite, knowledgeable, and helpful. She helped me determine what the problem was and how to fix it while maintaining a great attitude!
Jannette was amazing and was the first person to actually help me in over a year of trying to get a problem solved. Your website doesn’t work for me since the update and I’ve tried EVERYTHING and Jannette saved me! Thanks Jannette!
Lakesha in special collections called to collect of course. I explained to her my situation and how i have been paying as much on my account as I can while struggling to get the remainding balance paid off. She helped me by searching all …
The employees are generally very helpful but Joshua politely cuts through any wasted time, gets to the point, breaks down what you need to know and makes it happen. …
I spoke with Angela Hicks and she was very helpful in helping me solve some issues and in giving valuable information. It’s nice to be able to rely on great customer service!
I spoke with Felicia, and can truly say that she was great! She was very professional. answered all my questions and provided me with more informative insight. Job well done!
DaQuanta was super helpful, super nice tone in her voice, was able to understand and provide me assistance. Very good quality customer service!!Give this woman a raise!!!
If you plan to pay down additional principal on your student loan every month I would think twice. CFNC has consistently MIS-applied my extra loan payments for the past TEN years — even though the account was noted. I must call them …
Linda Pope is a very helpful customer service agent. She has assisted me twice, and both times everything went smoothly and just as I desired.
I’ve had the pleasure of working under some great leadership and companies but my manager Jessica C. and Supervisor Tunji C. has topped the cake. They go out their way to develop my strengths and allow me to put them to use. CFI is one of the best companies I’ve ever worked for.
If I could give half a star I would. These people are always rude when you call. They consistently tell me I’m not eligible for certain programs, despite the Department of Education saying that I am. I have, in fact, spoken to another …
DaQuanta Copeland was very profession and caring. She emailed a form to me that I needed and gave me all the infornation to help me move forward. Thank you!
Staci Barfield was a very pleasant representative. She listened and was very knowledgeable on fixing my issues. She went above and beyond to walk me through on how to recover my username. Thank you for all your help!
Coretta was an EXCELLENT customer service representative for CFI. She was professional, proficient, and helped me with many things in a short time. She deserves a raise, an accolade, and any affirmation available.
Janice Jeffries
I spoke with Linda Pope and she was very helpful. She explained the issue at hand, and provided different solutions. Glad to know there are reps like Linda who can answer questions and resolve issues quickly.
My service today with CFI was great. I contacted them in regards to my student loans and talked to Cheryl; she was very helpful with my options of repayment.
Jeanette Bourne is amazing! She is VERY informative and talked to me about alot of valuable information regarding my student loans. Her customer service skills are impeccable!! After talking with her and learning the different options and …
Coretta is the very best customer service agent I have ever dealt with at CFNC. She explained,in understandable details, all of my options and helped me to better understand my choices! Very exceptional!
The most shoddily run company with which I have ever dealt. For a company that works with such large sums of money, you would expect there to be some kind of efficiency. However, I have seen lemonade stands with better business practices. …
DaQuanta Copeland did a wonderful job by helping me. She guided me through the whole process, was very patient with me. Awesome job.
DaQuanta Copeland was very nice and helpful. She was also very patient when my 2 year old was making noise and wanted to play. Thank you!
DaQuanta did a great job of answering my questions and made sure I understood everything concerning the opportunity scholarship for K-12. She was also very friendly and happy to help.
DaQuanta was very helpful navigating the website and submitting documents for residency determination. She took additional time to verify information and helped us tremendously. It was a pleasure dealing with DaQuanta, and looking forward to working with her in the future.
I spoke with Charles today. He was wonderfully helpful going way beyond what was expected. Charles made sure I understood what we were planning and came up with some superior ideas. Charles helped me so much. I hope to work with him again!
Ms. DaQuanta did a GREAT JOB in assisting me with the CFNC and RDS process. She was professional, courteous, patient and understanding that made this experience pleasant. Continue the great work!!
I spoke with Joy Lewis who was very patient and knowledgeable. She passed on some very valuable information to me. She was also very kind which doesn’t always happen. My questions where answered in a very clear and detailed manner.
daquanta copeland was amazing!! very knowledgeable and answered all my questions without hesitation. im glad she was on the other line, an asset to her employer she definitley is. thanks again for easing my frustration.🤗 …
Charles was awesome!! For the first time in 10 years, I’ve gotten all my questions answered and information was explained in detail. He was friendly and so very knowledgeable! If it wasn’t for Charles I would give CFNC 2 stars
Daquanta Copeland was amazing with her services. She was very knowledgeable and professional while assisting me. Thanks to Daquanta my dreams will come true.
DaQuanta was very professional and assisted me with a great attitude and super support. She guided me through the on line program. I give her five stars.
Linda is phenomenal! She took time to educate me on the options best suited for my circumstances and pointed out both the short and long term outcomes. This is by far the best experience I’ve had with CFNC. CFNC is lucky to have you!!!
DaQuanta Copeland assisted me tremendously. She was friendly, patient and very helpful. I was definitely left with a very positive impression.
I called today to confirm receipt of my automatic draft request. Ms. Pope at CFI provided excellent customer service and was a pleasure to speak with. I wish she could train every customer service representative on customer service.
DaQuanta was very patient with me during a upsetting time she also took the time to make sure I understood my appeal process as well as felt better very good customer service!
My representative, DaQuanta Copeland, was extremely helpful and knowledgeable. She answered all of my questions and was very professional. I appreciate her excellent service.
DaQuanta was fantastic. Very informative and helped me get the answers I need quickly. She also was pleasant to speak to and had a great attitude. I really appreciate her help!
Ms,Mrs,Miss DaQuanta was amazing and VERY helpful with my Resendecy problems. She offered advice as well as shown me what else I needed to pass it! Her patience was 6 stars if I could put it! Thanks again!!!
DaQuanta was very helpful, patient and answered all of my wife’s questions! She was very nice, too!! Thank you, DaQuanta, for being so cheerful in my not-so-cheerful situation!!!
I have spoken with DaQuana Copeland two times today. She has been very pleasant , patient, and helpful walking me through my problems in getting on my account and helping me with forms. Thank you for your assistance
Wanda White
Paid my loan off in full early, and the monthly auto draft posted anyways, leaving my account overpaid by a sizable amount. It took forever to get through to customer service, only to have them inform me that they were incapable of …
They have been very understanding and easy to work with. Melody was very friendly and helpful. She went above and beyond to get me available solutions and work with me. It was truly a pleasure to work with her.
Ms. H. Jones was a tremendous help to me. She took her time to find a solution that would help me to repay my loans. I thank her for her patience and willingness to assist me.
Having had financial difficulties for the past two years with medical concerns for my eyes, I dreaded calling College Foundation. I was fortunate to have my call answered by Prchena Outlaw. She listened to my history and concerns with so …
Ms. DaQuanta Copeland showed incredible patience , kindness and was very knowledgeable in helping myself through what should be an easy process: of course I tested all those skills. She is an asset to your department. again thank you for everything …so far…Im not in yet, but I feel lucky.. You have a great day..shes the catsmeow!
I spoke with jeannette. She was super sweet, respectful of my time and explained everything really well. I appreciated her time and care with my situation. Thanks Jeannette for being so sweet today. ❤️
Miss. Lopez did a great job keeping me informed during the process, so I never felt like she wasn’t listening to me or doing something without my knowledge, and she let me know new ways to submit my ibr forms I was unaware of before. I also …
Jeannette was amazing. She was not only very knowledgeable and helpful, but also KIND! She explored all of my options and helped relieve some stress! Thank you!
DaQuanta was simply amazing. She would not hang up until she knew I was completely taken care of. Thanks so much College Foundation for hiring personnel that genuinely care.
Ms.Angela Hicks was so sweet and kind. She was very helpful and made the process for me very easy! After calling and speaking to previous employers, nobody helped me as much as she did. Thank you so much!
She listened to my concerns. She was able to quickly resolve my issues and got me into my account. She was very courteous. I will not hesitate in calling again if I have any questions or concerns.
Linda Pope is ranking high on my superhero list for 2020. Your simplified and clear explanation of loan types and the financial impacts of the various repayment options was exactly what I needed to understand today to make some big financial decisions. You set the bar for sure. Thank you, sincerely!!
Laura helped me today with my Student Loan. She was very knowledgeable and helpful. Her overall knowledge of finance and ability to address my concerns was incredible. Thank you CFI for helping me with my education needs! Thank you for your awesome service!
I had wonderful experience with Ms.L Brown in special collection. She made sure I understood very thing that needed to do to bring my acoount current. I would recommend that if you needed help with your account please do not be afraid to …
DaQuanta Q. helped me through a very tricky situation with my 529 account. She stayed on the line with me while I filled out a form I needed to make sure it was done correctly. She also emailed others at CFNC while on the phone with me to …
Michelle Haens listened to my complaints and was able to help me with my son’s application. Michelle is very patient and understanding. She called me back several times to make sure the process It feels she cares about people. Thank you Michelle. You are awesome!
Ms. Nicole was very helpful today and went out of her way to resolve my issue. I am thankful that she was caring and understanding. I received excellent customer service today.
I would like to take a moment and give Charles R. Hollings some recognition on the amazing costumer service I just received from him. I have been calling for 3 weeks and get some questions answered and he was on point. He was calm and …
I had the pleasure of speaking with Tracey on the 19th or 20th of June and it was by far the best conversation I have ever experienced with CFNC. She really made me understand and made me very comfortable talking to her. I wish I could speak with her everytime I called.
After my wait, which wasn’t short but also wasn’t awful, Dale was really helpful in breaking down my student loan status and questions I had about various things. At the end he even helped update a timeline for when I should have my loans paid off. A very positive experience, Dale’s help was easy and clear.
I spoke with Charles from the inbound collections dept in regards to my student loans account. I needed info on getting payments reestablished and he was extremely helpful through the whole process! He gave me different options that would …
Called College Foundation Inc today (Sept 2018) and I was not in the best of moods (my mom passed away 4 weeks ago). I called and spoke with a representative who truly helped me today (Ms LaToya Bailey). Ms Bailey’s professionalism, …
DaQuanta Copeland was very helpful with assisting me throughout this process. I am very grateful that she provided professional customer service and was very, very, knowledgeable. Again, thank you Ms. DaQuanta.
Staci Barfield did a WONDERFUL job assisting me with my questions and concerns. I recently had terrible customer service from this company a week or so before, not really sure who trained the person I spoke with before, but she was …
Today I spoke with Grady/Special Collections Supervisor. What an awesome, kind, respectful and considerate individual. It is already difficult for me as I am sure many others to repay these loans especially given life’s unforeseen …
Ms. Brown in special collections was excellent. She gave me all the information about my account, and advised me on all my options and what the best options would be for my situation. As we all know, nobody wants to talk to anyone from …
Tracey C and Nicole have been extraordinary. They have provided incredible advisement and made me feel supported through this process. I am so grateful for their professionalism and expertise. Thank you so much.
Today I had the pleasure of speaking to one of the CFNC representatives named Ms. Μelody. She was very professional and informative. She provided me with great service and was able to rectify things for me. She was awesome.
Melody is so helpful, calm and non-judgmental. When I call, I ask to speak with her every time! It’s stressful owing money on college loans but she makes it easy to talk about ways to make things go as smoothly as possible.
When it became apparent that College Foundation was trying to get in touch with me, I decided to return their call because it is pretty foolish to not at least negotiate with creditors. …
Today, after a lengthy hold, I had a good enough experience to write a positive review. This does not happen frequently when calling and trying to hash out details with CFI, but today it happened. Dale helped me confirm my address and …
DaQuanta Copeland was very helpful over the phone when I called for assistance with the RDS. She took the time to listen to all of my questions and thoroughly considered them before giving me insightful and helpful advice.
The wait was a little long before I was connected to Counselor, but once I was connected the service was excellent. Ms. Linda Pope was most helpful and explained the information that I had received in the mail. I was very pleased with the assistance that I received from Ms. Pope. Outstanding Customer Service was provide by Ms. Pope.
Mrs. Crocker was one of the nicest customer service representatives I’ve ever had the pleasure of speaking with. She was personable, understanding, and kind. It is helpful to know that these employees are local and caring with their sweet …
The word outstanding is an understatement for my customer service experience with Mercedes.
From the hours of 10 AM-7 PM I struggled with the RDS program. Worry and stress …
I have had CFNC as my student loan provider since 2005, and I wish I could have all THREE of my student loans through them. Between the various interest rate reduction incentives and the very responsive and helpful customer service line, …
She was most helpful in identifying a solution to our fairly unique situation with a disabled son. She patiently handled the complexities and answere all our questions. Thank you so much for the work you did for us.
Ms. Lakesha in Special Collections was absolutely amazing! So helpful and patient. She made a very stressful situation go smoothly and gave me an action plan to stay on track-thank you so much!
I’ve been making payments on our PLUS loan for years. Corey is by far the best CFI staffer I’ve spoken with. He listened carefully to my concerns without rushing me. He then explained the options available. He even consulted with his …
This is my first time writing a review online but I wanted to sincerely thank Linda for her professionalism and knowledgeability. I’ve been with CFI for almost ten years I’ve only experienced excellent service from two individuals over that …
Mr. Charles Hollings was pleasure to do deal with today. I have been affected by Hurricane Florence. Mr. Charles showed empathy and very informative. He took care of my problem quickly. He gave excellent service. Thank You Mr. Charles. I appreciate you being a wonderful representative for CFNC.
My name is Rachel I worked with Ms. Lopez, and she was amazing!! She helped me get my account in order, which let de-stress an get a good nights sleep with out the stress nightmares. She was wonderful and professional and makes working with CFI easy and they need more like her.
I spoke to Dale Churchill when I called in regarding my loan, he was well-spoken, knowledgeable, and he delivered great customer service to me. After speaking with him I feel that I am well aware of what is going on with my account.
I struggled for a few weeks trying to contact someone from CF NC but finally had an informative conversation with Charles H. He was incredibly friendly, patient, and knowledgeable. I cannot thank him enough for all of his help! I finally …
Cheryl did an anwesome job in answering my questions and helping me find a solution quickly. She was funny and very polite, and I felt a sense of caring. I wish everyone was more like her.
Lakesha Brown was wonderful. She did something in five minutes for me thatvothers couldn’t get done in two months. Professional and compassionate 100%. She found a way to help me so my loan wasn’t in default. She is the best of the best. !!!!
I had a very satisfactory time on the telephone with LaQuanta Copeland who answered my questions about my 4 accounts re my 4 grand children’s and about filling out an Enrollment and Participation Agreement to open an account for a 5th grand …
I talked with two separate women and they were great! It is nice being able to talk to people and you can understand them. They know their job, help you through every question and make sure you understand. Thank you so much…. Daquanta and other lady whose name I don’t remember.
My last call with CFI was very helpful. Jeannette Borne was incredible and helped me find ways to pay down my loans faster even while I’m unemployed. She gave me good options and helped me find a doable plan.
Marshelle was able to pinpoint a long standing issue with my daughters account and was very informative and pleasant in the process. Verification had been rejected several times and a simple change in the system ended the gerbil wheel. Thanks Again Marchelle.
I called out of frustration and confusion with submitting a payment plan application and Jeanette Borne was able to assist with excellence!! She was patient and polite while speaking to me, and represented great customer service.
Angela Haze was an amazing representative and provided amazing and personalized customer care! She walked me through how the process works and made me feel a lot more comfortable and confident with the length of the process. She deserves a raise immediately
Be very careful when using this service. My experience is it is much easier to get your money in than to get it out. In addition, they will change the address on your account at random, over and over again. In my case they kept trying to …
I had the pleasure of speaking with LaTracey on June 20th and 21st in regards to my sons CFNC account. I was very frustrated with issues getting an IBR application submitted and a few other concerns regarding the account and LaTracey was …
Sheryl Davis was EXCEPTIONAL in providing customer service , helping and advising. Much appreciated during a stressful time. It is so important to treat people like people no matter what. Kudos to her. Keep up the awesome work!
SUPER, SUPER CUSTOMER SERVICE! I spoke with DaQuanta Copeland and she was fantastic! She answered all my questions and helped us through the process. Great customer experience today! Thank you again for all your fantastic help!!!!!
Melody was fantastic! She was so helpful and made me feel so much ease regarding my student loan anxiety. She was so kind and easy to talk to; she made my day!
I work with a client who is currently trying to get financial aid in order to go back to school. One of the requirements is to have his state residency validated, but in order to continue with the validation he needed to turn in certain …
Lakesha in Special Collections was extremely helpful during our interaction. Though the representative assigned to my account was busy at the time I called, she graciously assisted me by answering all of the questions I had. She gave …
Jeannette assisted me today with questions regarding partial payoff. She was very helpful, also providing good advice on how to pay off the loans sooner rather than later. Great experience.
Daquanta did an awesome job walking (talking) me thru the system so that I could easily access our funds to pay tuition. She is very friendly, and we shared some laughs. Great Customer service !
Ms. Tammy was very patient, compassionate, I have a disability and some of the other reps are rude. I’m glad I got Tammy she made me feel special and cared about by your company. If she is due for a raise or extended vacation time she should get it.
I spoke with Melody today regarding past payments. She was very polite, helpful, and professional. She assisted with helping me clear some things that I misunderstood. She is definitely the person to speak with when you need clarification and assistance.
I had an amazing experience with my phone call with DaQuanta Copeland she was understanding and laughed with me. She stayed on the phone just to make sure I did everything thing right. I would have had a mental breakdown if someone just …
Linda Poole provided excellent customer service. She listened to my concerns and made suggestions within company guidelines. At the end of our conversation, I was relieved!
Tracey was very patient helping me understand the needed steps to get my loan in good standing, took multiple calls at my convenience. My issue is with CFI itself, they are extremely confusing with loan repayment options and fail to provide …
Jeannette was a very pleasant and knowledgeable representative. She was very helpful with answering all my questions and took the time to figure out what was going to be the best way for me to pay back my loans as quickly as possible. She broke everything down to me which was very helpful as well. Thank you so much Jeannette!
Calling into CFNC has always been a wonderful experience for me. Each person I speak with understands my needs, answers my questions and goes above and beyond for me. When I spoke with Mrs. Crocker today she was even able to provide me with …
DaQuanta Copeland was so nice and gave me clear direction on the steps needed to update my residency. She was easy to speak eith and exprrssed concern for ny situation. She was very professional, possessed confidence in knowing conpany …
I spoke with Joshua at CFNC on August 23rd, 2018. My loans were behind and I explained my situation to Joshua. He did not judge me and instead offered me practical ways to get current and up to date. I appreciate all his time and …
DaQuanta was so helpful and while her services was amazing, the wait time to reach her as a representative was long. I learned so much on the line with her and really wish that the five minuets it took to get a rep, was five mins that went …
I hate taking you this company, But Ms. Lopez has been the most pleasurable person I have even spoken to. She is very helpful and genuinely wants to help. No matter how many time I blew her off she always called back and treated with the utmost respect. She made me feel good about being robbed by a student loan company.
DaQuanta Copeland was very helpful and courteous and stayed on the phone to make sure everything was done properly. She exemplified great customer service and was very patient and kind throughout the whole process. DaQuanta, you are the best!!
Tracey C; this lady is a very patient person. She helped me complete the paperwork the correct way. I found that I was filling some parts out incorrectly and that I also was giving supporting documentation that wasn’t needed. Tracey made …
This rating is also based on my representative Ms. Tracey C…She exhibited exceptional customer service. Along with being very informative and resourceful, I’m extremely impressed with her attentiveness and patience. She was so eager to …
This morning I spoke with Joshua, my new account representative. This was a call I had been dreading, but Joshua’s professionalism and courtesy made me feel less burdened by the weight of paying these loans back! I was grateful for the call …
A lady named DaQuanta Copeland helped me reset my password and user name for my account. She also helped me on some other questions and concerns that I had and was able to answer everything. She was awesome and made the process very easy!
DaQuanta Copeland was very helpful and was very kind on our call. She has great customer service and I am glad I reached a person of her caliber when I called in.
Charles Hollings gave me EXCELLENT customer service today! He was quick, extremely intelligent, and just the right dose of Southern Charm. In addition, he offered an alternative to help me payoff my loan without accruing a large amount of interest. He was a great surprise on the other end of the line! Keep up the AMAZING work.
DaQuanta helped me with my numerous questions today. She walked me through the online process and addressed all of my concerns with patience and expertise. We shared a few laughs, too. I hope to talk to her again some day.
DaQuanta helped me immensely. I was attempting to pay for my son’s college when the college sent me the wrong address. We had to stop payment and resend the check. She was courteous throughout the entire conversation and even waited for …
Nicole from CFNC college foundation was amazing. She is a wealth of knowledge and has become like my family. Her heart is definitely into what she is doing. She provides multiple options and is so helpful. I love talking to her even if it is about debt. Thank you Nicole #6207. You are the best.
I spoke with Cheryl today and she was more than helpful. She spoke with me about ways to make sure I’m the most efficient in paying down my student loans. My experience with CFI has always been pleasant and they provided the most economical solution for my education loan needs.
I needed some help with my payments and LaToya was kind, efficient and explained everything very well. She is a delight and I hope when I call back I will have the chance to work with her again! Thank you very much for your help!
CFI overall I would give 4/5 due to the run-around that I have been given up until today while trying to resolve an online issue to pay on my loans that I have been attempting to get resolved for MONTHS now. You would think it would be …
CFNC has one of the best people ever working with them. Her name is Cheryl Davis. I honestly have never met someone so experienced, nice, and most importantly so welcoming to understanding and listening. She is TRULY amazing. Thanks Cheryl …
Our customer service representative-Tracy assisted my son and I and she was awesome. Not only was she able to answer our questions; but she offered additional suggestions that helped us to complete tasks quicker and more accurately. The …
Spoke with Charles H. today about repayment options. He was extremely professional, polite, and personable. Took plenty of time to help understand my situation, and to explain what my options were. Cannot say enough about the customer service I experienced today. Very much appreciated!
Coretta was pleasant and so full of knowledge! It was nice to talk with her and to have her know her job so well. Coretta is such a blessing to your organization and I am hopeful she treated as such. This entire process of getting my loans …
Josephine helped me today she talked me through my billing gave advice was very thorough. She even applauded me on a good step I made thanks for her customer service
There is one specific call center counselor that was EXTREMELY helpful! Angela Hicks was very patient and friendly with my matters. I know that there were multiple of times that I had to call back. The other workers that I were connected …
I had the pleasure speaking with Ms. Mercedes regarding my CFI account. She was extremely professional and very nice to speak with. She listened to my concerns and was able to solve my problem very quickly. It was very refreshing to speak …
My experience today with DaQuanta Copeland was wonderful. She was very pleasant and extremely pleasant to talk to. I am very thankful that she was able to help me and even more thankful with her pleasant manner. Thank you Daquanta Copeland.
I just came back to rewrite my review. I received a call from Ms. Laura after I got off of the phone upset with a rep. She spent twenty minutes on the phone with me trying to rectify my situation with my request for forbearance. She is …
DaQuanta was absolutely awesome. She was so pleasant to speak with and answered many questions others have not been able to. Very lucky to get her on my first call.
I recently had the most pleasant experience when I called CFI for assistance in making an on-line transaction. My call was met with a minimum of automated screening followed by an expedited transfer to a representative, Linda. Linda could …
I have been very nervous about becoming a NC citizen and the daunting process. I called CFI and spoke with DaQuanta. She was professional, kind, and helped me cool my nerves. She made sure to continuously ask if there was anything else I …
Ms/Mrs Lopez is the best of the best. She went above and beyond if you ask me to ensure my experience with CFI was a good one. Her customer service and willingness to help was excellent and more than anyone could ask for. I’m now back on …
LaQuanta was very helpful and efficient in helping me resolve my online issues. Thanks! Although I was on hold for quite a while (probably 15 minutes) prior to speaking with her, that wasn’t her fault…and she was definitely worth the wait!
I have called in the past and not received nearly the level of service that I received today. DaQuanta provided me with EXCELLENT customer service. She was very patient with my questions and walked me through the process of creating new …
I had the pleasure of dealing with a lady named Donna who was very professional, but at the same time eager to help and inform. She was very helpful, friendly, and was able to put me at ease. Top rate customer service that was very much appreciated!
Today I was helped by one of the nicest representatives from the College Foundation, Ms. Cheryl(I didn’t get her last name). She was so patient with helping me make sure I completed the Income-Driven Repayment form. Talking with her really …
I am so grateful for the help, support and patience of TraceyC at College Foundation. She is knowledgeable, informative, pleasant and provides clarity. I can’t honestly say that I have had that experience with other College Foundation …
Just so everyone knows this is a “private” lender. They sure didn’t say that up front so you will not qualify for any of the loan forgiveness program.
I have been working with CFNC for many years now to repay my loans. Over the last few weeks I’ve had to reach out several times to gather information on a particular repayment situation. During one call, I encountered a very kind customer …
Jeannette was amazing! She was so helpful in helping me update my information and navigate the new portal. She even called me back, to allow me time to get home, so I could have access to my computer in order to complete the steps with her on the phone! Jeannette was so professional and kind! Thank you, Jeannette!!
VERY PASSIONATE, HELPFUL AND CONCERNED!
Ms. H. Jones, …
I would like to thank CFNC especially Tracey for the absolute best customer service! Through some major life circumstances that left me with financial difficulties, Tracey has been a tremendous help. Most recently she was so patient, and …
I was assisted by DaQuanta Copeland this morning. She was very polite and so helpful to me. within a matter of minutes she gave me all the information I needed and stayed on the line to make sure I understand what I needed to. She also …
I had several issues with my son’s NC Residency online application and had to do two separate re-submissions. Through all of this, DaQuanta and her team were always very professional and worked hard to ensure I had the assistance needed for approval. Thank you very much for your excellent customer support and God bless!
Ms. Lopez was so helpful and understanding about my situation and was patient with exploring options to get me back on track. I felt so relieved after speaking with her. My experience with CFI has always been to just communicate with them and they’ll do their best to work with you.
I called in today because my repayment started earlier than I had expected and did not get much notice of the payment coming due next month. After receiving multiple letters from CFI some even on the same day not matching each other it was …
I just the most pleasant experience with the young lady who answered the phone to assist with my student loans. Her name was “Linda P” and she has the best customer service and her delightful disposition is infectious through the phone. MS LINDA, I APPRECIATE YOUR PROFESSIONALISM AND HOPE YOU HAVE A WONDERFUL DAY…AND STAY SAFE😊😊 …
I had a great experience working with Lakisha in special collections. She was very helpful and quick in her replies to me. She was able to give me the information that I needed in a time of financial hardship. I’m glad she was the one I got in touch with when I called cfnc.
Nicole has been awesome and amazing. Her personal connection removed all anxiety from this important process. I appreciate her for following up with me until the process was complete and also walking me through the steps that I had questions about. Nicole is the best! Thanks again for everything.
Today Ms.Lopez helped me and was amazing. She let me know the options I had to take care of my account and did not make me feel pressured at all. I’m glad to have my loan with such a great caring company. The way I have been treated makes …
CFNC Call Center Counselor
I am writing to thank you for the quality of service provided by your employee …
Giving 5 stars due to the incredible experience I had with DaQuanta Copeland.
DaQuanta Copeland assisted me by helping me fix my residency status. I was extremely confused before, but once I got on the phone with DaQuanta the entire …
I got the pleasure of working with Ms. DaQuanta Copeland and she was awesome. The longest I had to wait was waiting for the options on the phone. She was fast and effective and helped solve my problem in under 5 minutes. I know its hard to …
I called CFI on Monday, July 30, 2018. A lady named Geraldine worked with me and was absolutely wonderful! She went above and beyond what she had to do which required a great deal of her time. She did not stop helping me until my problem …
I am very grateful for LaKesha Brown/Special Collection. She has been helpful and patience in helping me with my account. She has provided excellent phone etiquette and customer service. She spoke with me about ways to make sure I’m persistent in paying down my student loans. Again thank you for all your help.
DaQuanta Copeland was very helpful and knowledgeable today assisting with our 529 plan. It was refreshing to get personal attention without attitude. She was very patient and I appreciate her service. Thank you.
I have been speaking with Ms. Lopez over the past few weeks and she has done a phenomenal job taking care of my account. She was very caring and walked me though the entire process answering all my questions fully and making me feel at ease. She should get a raise! This is what customer service should feel like every time you call.
I want to thank Daquan’s for an outstanding customer service. She was very helpful, patient, and listen to my questions. She made my experience less stressful. Once again I really appreciate her listing to my concerns and questions. She is the best at what she does!!
I was having difficulties clicking and claiming on line. Ms. Copeland helped me all the way where I needed to sign/ click. It took a while since I was clicking in the wrong spots, but she sustained and told me how to correct to get there. I …
My counselor’s name was Angela Hicks. She was awesome! Ms. Hicks walked me through the process and answered any questions that I had. She was pleasant, patient, and calmed my anxiety of wanting to get things right for my only child. Thank you again!
I am writing this review to compliment and thank DaQuanta Copeland. I called in today because I was having problems with resetting my password. Ms. Copeland was pleasantly helpful in talking me through the entire application process. She …
I spoke with Ms. Cheryl today and she was very helpful and informative. She appears to love to help people take care of their CFNC matters. I was very pleased with Ms. Cheryl and hope she continues to help everyone she comes in contact with. Outstanding customer service and she shows she really care about the customers.
Thank you, Melody, from CFNC, for your expertise and willingness to give me the best options for my current situation. The call was quick and very helpful. I appreciate the kindness shown.Melody has been awesome each time we speak. I …
I had just a few minutes before the market close to cancel a payment made in error and resubmit a new one. DaQuanta was my customer service rep and she was able get the payment cancelled and waited on the phone with me as I resubmitted a …
If you are reading this because you are considering taking out a student loan for your education, I cannot stress enough how bad of an idea that is. Student loans in general, and especially through this company, are a frustrating way to be …
I spoke with Charles and he was very thorough, knowledgeable, kind and professional. He got me all taken care of. He is the best rep I have spoken with while having my loan through college foundation. He deserves much recognition.
The only reason I am giving five stars is because Linda and Charles are absolutely amazing at their job and deserve so much recognition. For instance, today I called about an issue only to be told by David that there was only one person …
Cheryl at College Foundation was very helpful and provided great customer service over the phone. She has excellent phone ettiquette. She took the time to listen to me and explained specific details of my account in a way I could understand. Thank you so much for your excellent service.
I was fortunate to have Ms. Copeland’s help with withdrawal issues on two different occasions. Her technical knowledge, focused assistance, and never-ending patience helped this grandmother whisk through online forms and data input that previously had overwhelmed me. Thank you DaQuanta!
The representative I spoke with was named Felicia and she was very patient. She was very polite and professional. She had a lot of information and different solutions for my account. She offered things that I didn’t know were available to …
Melody was absolutely awesome. She was very knowledgeable and also made my day! I can honestly say she made sure I knew all of my options she also gave me accurate information regarding my account. Great great customer service. Thank you so much.
My experience with speaking to Charles was Very Positive. He was able to provide solid options and suggestions in ensuring that I can successfully navigate my loan repayment, and answering other questions I had. He seemed to be well …
Definitely had the best experience possible. I was working on my repayment plan and Jeannette figured out the most beneficial way for me to pay them off, without breaking the back, but focusing in on which loans I should pay first. I …
Jeannette was so wonderful to work with today. It is difficult to have to call in to begin with but she was so polite, kind, understanding, and educational. She not only helped me with what I needed but also gave great tips as to tackling my loan in the future. She was amazing! Thank you.
I have several current student loans and always hate talking to representatives. I was thoroughly impressed by my service from Jeannette. She was understanding that it was my lunch break and was able to help me efficiently in a short …
The representative, DaQuanta C., that I spoke to was very helpful. She took her time listening to my concerns, to what my circumstances were and answered all my questions. She gave me a lot more guidance than what I expected and I …
I recently had the opportunity to work with a CFI agent by the name of Jeannette. It was an awesome experience. Some how I managed to sign up for the wrong assistance to help pay for my daughter’s education. I was very concerned it would …
DaQuanta Copeland was extremely helpful and provided an immediate result and solution to my issue. She was personable and resourceful, and made sure I had everything I needed before we hung up. 10/10 would hope to be able have her assist me again if/when I need it.
I had the pleasure of speaking with DaQuanta Copeland today. Although, I was waiting to speak with a representative over five minutes, she was able to answer all my questions in a timely manner. She was polite and professional while on the …
I called in and spoke with a wonderful representative by the name of Angela Hicks. Normally when I call, I’m nervous about who I will get on the other end of the phone. Most representatives act like they don’t care about your situation or …
I had a great rep name Da’Quanta and she was very helpful and has great customer service skills. She assisted me with no problem and asked if there was anything else she could assist me with before ending the call. Now that’s great service! Good job!
Josephine is One Awesome customer service rep for College Foundation. She was extremely helpful kind and got me threw everything I needed to get things fixed thatI messed up. I think she is the best and can’t thank her enough.
I wanted to say I had the best experience talking to Ms. DaQuanta Copeland on Friday 08 Nov 2019. She was very pleasant and professional with all my questions being an older person. She took the time to go over each step of the forms that I …
Sometimes when attempting to resolve any issues, i dread the moment thinking about the wait and the kind of service you will received over the phone. After today, i am delighted to say, the customer service representative, was not only …
Do not get a loan from this organization. it is a scam. When you go to pay it back they have a payment limit so they can extort more interest from you and no one answers the phones when you go to pay your bill anyways. They say you can pay …
Linda did a great job for me. Answered all my questions in a professional way and I had all confidence the information she provided was accurate. Thank you, Linda, and CFI.
I had the worst experience today with customer service 5 times today Ms. Linda help me some with getting my payment made I had such a bad experience before talking with her the other reps I talked to were so unhelpful but not Ms. Linda I thank you so much !
I had the pleasure of being assisted today by Linda Pope. I called for support with better understanding the terms of loan repayment and automatic draft.
Linda was thorough, kind, and patient. Even though I called on a Friday in the …
Don’t get a loan from them. Horrible customer service. No empathy. Just evil people. Don’t go to college. It’s a scam and useless. Called to check a status on my application. One of the most unpleasant experiences ever.
Josephine was very helpful and helped me correct a mistake a made (Woops!) on my application. Good service!
I talked ms.Janae Smith 3 times each time she help me out I really appreciate everything Ms.Smith did for it was for my college foundation k/12 my Pid number 715080071 I have talk to other other people in the call center very rude the only person that help me was Ms.Smith .
I recently moved my 529 account to CFNC from another state and the biggest shortcoming is in navigating this website. It is not user friendly in general, but also some restrictions can cause unintentional results. Changing investment …
I was very impressed with the valuable customer service I received from the College Foundation representative (Tawana Bruce). She was very patient with me and answered all of my questions. She stayed on the phone with me until I was able to …
I have been paid off for months now and every month I get a notice that I am late. I login and see a 13 cents charge pay it or I call and when I call I am told I’m all paid off. Why am i getting hit on my credit score?
Just spoke with Ms. Linda about my student loans. I haven’t been in North Carolina in over 20 years, and this amazing woman just gave me a reminder of the wonderful southern hospitality I haven’t experienced in a long time! She was so kind, …