College Mound Water is a community water supply corporation. We have three (3) elevated storage tanks, four pump stations, five (5) ground storage … See more
College Mound Special Utility District Reviews ( 21 )
(Translated by Google) The new bill is very bad, they don’t give you any information, they give you the option to pay by phone and the number doesn’t appear on the bill, so you have to look it up on the internet, the same when they ask you …
Tammy is very rude. Very unprofessional. Do not sign with college mound they will not work out anything with you. Discontinuing my service with this very unprofessional business.
The hours are not good for anyone that works. They charge you 3.50$ extra to pay on the phone. They dont accept card payments in person and refer you to the web page that also charges extra. Constant extra charges on every bill too. They do it because they can and its cruddy. No other options so you have to pay what they want
Frequently estimates your meter reading for months at a time. They don’t seem to understand or care that customers make judgements about water use based on their statements. Don’t be surprised if you receive an extremely high bill one …
On the date of our monthly bill we paid it in full around 11 am, and we call so they wouldn’t shut it off.
It is August with 100 degrees heat and our animals need their water. She made us …
Rude and unprofessional office workers. Was not aware of new meters being put in cause I dont have facebook and don’t get the news letter they supposedly send out. I’m surprised they don’t charge for that. Wished the corporate would take …
They are very unprofessional. I called every day for a over a week strait trying to speak to someone about the high water bill what was received. Linda said there guys have been over 6 years and know how to read a meter but obviously they …
I’m new to Kaufman, and well, I must say that I have been TERRIFIED to speak to someone here because of the reviews, but it just goes to show that you have to experience things on your own. I took the risk and called and got Linda. When I …
They are very rude over the phone & state you are, arguing with them. I asked a question, she on the other end could not answer. Her response was, “Sir you are being rude % disrespectful’. I stated all I am asking for is an answer. This is …
This is wonderful we have no water for Christmas and we paid our water bill and we can’t even get a hold of them so it’s really going to be a second Christmas because we do not have no water for Christmas thank you water
I pay my bills on time… Yet this is the 3rd or 4th time my bill has been LOST in the mail… Once again I’m being charged $15 LATE FEE for a bill I payed on time… Due to policy they cannot wave the fee….hahaha. Now I have to pay it …
I will not even give them a star. Just trying to move here and this company is trying to charge me over 500.00 dollars to have the service changed into my name. Are you serious. This is not right nor is it acceptable. Had to give them a star just so i can post. Even getting results falsely Go figure.
By far and away the worst run business for customers. Why don’t you give out a notice if your changing your billing process? I have my old bill in front of me, but the new system says account not found. Just another way to add a late fee. I …
Been a customer almost 30 years. They changed the new billing this month. I have been paying auto payment for many years. Due to some fraud on my card new card issued. Well of course payment was declined. Yesterday the Guy came to cut …
How about flushing your lines if there’s a break somewhere??? Brand new set of white towels and pair of white jeans ruined from washing! They’re now dingy along with stains! Brand freaking new- ruined! Does no one bother to leave a notice …
We’ve been customers for 35 years. We like the fact that the water company has their office just a couple of miles away from our house. They are very responsive when emergencies arise. Everyone there is always very nice, friendly and helpful.
I have never had any issues. I have a weekend property in Wills Point serviced by them. Our water service was off, I called today 12/22 and she explained billing service was changed and provided me with the account number and CID to pay …
(Translated by Google) The new bill is very bad, they don’t give you any information, they give you the option to pay by phone and the number doesn’t appear on the bill, so you have to look it up on the internet, the same when they ask you …
Awful customer service. Avoid this company if possible. Stuck with this awful company and their trash receptionist
Such Rude people. One of the many reasons I’m ready to get out of Kaufman.
Tammy is very rude. Very unprofessional. Do not sign with college mound they will not work out anything with you. Discontinuing my service with this very unprofessional business.
The hours are not good for anyone that works. They charge you 3.50$ extra to pay on the phone. They dont accept card payments in person and refer you to the web page that also charges extra. Constant extra charges on every bill too. They do it because they can and its cruddy. No other options so you have to pay what they want
Frequently estimates your meter reading for months at a time. They don’t seem to understand or care that customers make judgements about water use based on their statements. Don’t be surprised if you receive an extremely high bill one …
Went there today to pay my Dad’s water bill. Had to change mailing address as well. Very nice people.
On the date of our monthly bill we paid it in full around 11 am, and we call so they wouldn’t shut it off.
It is August with 100 degrees heat and our animals need their water. She made us …
Never an issue. Almost 20 years. Kinda weird to see people freak out on the desk. Not cool.
Rude and unprofessional office workers. Was not aware of new meters being put in cause I dont have facebook and don’t get the news letter they supposedly send out. I’m surprised they don’t charge for that. Wished the corporate would take …
They are very unprofessional. I called every day for a over a week strait trying to speak to someone about the high water bill what was received. Linda said there guys have been over 6 years and know how to read a meter but obviously they …
I’m new to Kaufman, and well, I must say that I have been TERRIFIED to speak to someone here because of the reviews, but it just goes to show that you have to experience things on your own. I took the risk and called and got Linda. When I …
They are very rude over the phone & state you are, arguing with them. I asked a question, she on the other end could not answer. Her response was, “Sir you are being rude % disrespectful’. I stated all I am asking for is an answer. This is …
This is wonderful we have no water for Christmas and we paid our water bill and we can’t even get a hold of them so it’s really going to be a second Christmas because we do not have no water for Christmas thank you water
I pay my bills on time… Yet this is the 3rd or 4th time my bill has been LOST in the mail… Once again I’m being charged $15 LATE FEE for a bill I payed on time… Due to policy they cannot wave the fee….hahaha. Now I have to pay it …
I will not even give them a star. Just trying to move here and this company is trying to charge me over 500.00 dollars to have the service changed into my name. Are you serious. This is not right nor is it acceptable. Had to give them a star just so i can post. Even getting results falsely Go figure.
By far and away the worst run business for customers. Why don’t you give out a notice if your changing your billing process? I have my old bill in front of me, but the new system says account not found. Just another way to add a late fee. I …
Been a customer almost 30 years. They changed the new billing this month. I have been paying auto payment for many years. Due to some fraud on my card new card issued. Well of course payment was declined. Yesterday the Guy came to cut …
How about flushing your lines if there’s a break somewhere??? Brand new set of white towels and pair of white jeans ruined from washing! They’re now dingy along with stains! Brand freaking new- ruined! Does no one bother to leave a notice …
We’ve been customers for 35 years. We like the fact that the water company has their office just a couple of miles away from our house. They are very responsive when emergencies arise. Everyone there is always very nice, friendly and helpful.
I have never had any issues. I have a weekend property in Wills Point serviced by them. Our water service was off, I called today 12/22 and she explained billing service was changed and provided me with the account number and CID to pay …