This company sucks. They constantly report payment as 30 days late to the credit bureaus requiring me to refute each one. Don’t do business with this firm ever!
Horrible customer service in the home loan area. Good luck with speaking with an actual person and if you are lucky to actually speak with someone they transfer you to a voice mail because they can’t answer your question.
Amanda was very nice quick to respond, answered all of my questions and gave great advice. Learned a lot from the information provided on different scenarios and options I had.
There is no way a company ran this poorly could be in business without the captive audience it has when they acquires your mortgage. There is not 1 thing I like about Colonial.
Everytime I call it takes thirty minutes for me to talk to someone other then a automative service. Further more ive been waiting weeks for them to sign my claims check. I have no confidence in this bank at all. Pathetic and terrible service all around.
I worked for them from 1993 to 1994. The worst company I have ever worked for to date. Total favoritism to a small group of flunkies who had been there for ever. Was relieved and happy when I was laid off.
Poor customer service…always a problem getting in touch with them. Once you start talking to a customer service representative, the call gets disconnected. It happens so many times. The wait to talk to some is long.
My mortgage was sold to this company and I am very dissatisffied. They can’t change a simple thing like my homeowners insurance, they pay property taxes in the wrong year. If you have any choice in the matter avoid these people at all cost.
Great customer service and help with providing home loan for our new house. Eric Contreras was very knowledgeable and helpful throughout the whole process.
Worst Customer Service Ever!! Sat on hold for 2 hours and no one knew anything about the letter they sent me. Kept transferring me to other people who nothing.
Mr. Haun is extremely knowledgeable, transparent, and effective. He was able coordinate all parties and close in less than 30 days. He gets the job done and I highly recommend!!
Very good service. Refinancing went smoothly and done in record time even with shutdown. Michelle and all the folks involved were great, super efficient and thoughtful of our needs. Really painless all around
Dan was simply wonderful, and he guided me through every step by making it all very clear and straightforward. He is excellent, and I am looking forward to working with him and Colonial again.
I was making a long distance move in a short period of time. Scott and his team at Colonial was diligent in working to ensure my closing would occur on time. The whole process was straight forward and Scott kept me posted on what was going on the whole time.
Travis Taylor had my back the whole way through a transaction that wasn’t easy due to seller and title company issues. I really felt like I could trust him with all the details of my financial situation. I would recommend him to friends in a heartbeat!
Upfront honest about closing costs, professional, & helpful throughout the process of this refinance. Answered all questions as soon as posed! Was attempting to refinace with another company, who basically lied about closeing costs, which I …
Great experience acquiring and closing my loan. Sandi Clancy was wonderful to work with during the process. I recommend Colonial and Sandi for your mortgage needs.
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I had my loan with them for 4 years. My home owners insurance company sent them request for payment for my annual renewal. These people never sent in a check and my insurance canceled. Needless to say, they blamed me, My home insurance doubled due to a lapse in coverage for 6 months. Horrible and unprofessional.
Colter did a great job assisting us through the home finance process of building our home. He is very knowledgeable about his field and was always timely in responding to our questions. Kolter made the process seamless!
I am a full time dental hygienist, full time student, mother to two very young children, and a wife. I just moved into my brand spankin new house, and I am exhausted beyond belief. Yet, here I sit using the precious few moments of quiet in …
Scott Bickford has helped me with three home loans. He makes the process very easy. My experience with Scott has been the highest level of customer service. When I need another loan or would like to refinance the only person I would call is Scott Bickford.
Our mortgage was sold to them, what a nightmare! They will put you late on purpose. Worst CEO, how do incompetent people like this, with archaic systems, purposely destroying people’s credits and life, for the simple pleasures of …
Scott was very helpful and worked hard to make our home buying process as easy as possible. We were doing a for sale by owner for the first time without realitors so his help was important to us.
Mike was amazing. He picked up every single time we called him. He got us from point A to point B and worked very hard to make sure everything went great. We are very happy with everything.
I have work with Amy several times and each transaction has been handled professionally and timely. The Buyers and Sellers I represent especially like Amy because she communicates with all parties and is always available to answer questions. It’s a pleasure to work with Amy Stinson.
I would also echo that the customer service is very poor. For the past 2 years I have had problems where the bank has assessed me late charges in the fall. I’ve gone over every itemized check with them RE: my monthly payments. However, …
We began working with Colleen Meehan early for prequalification on a 30-year fixed conventional mortgage as we looked for a new home. Colleen was always helpful, friendly, professional and on top of each step in loan approval/closing …
Our loan was sold to Colonial Savings by the lender that was recommended by our builder… so we did not choose this bank and would like to warn others not to as well. We will also be following up with the original lender in hopes that they …
Excellent service from Mark Orr. Helped us get a loan for a land purchase and made the experience a positive one. He and his team are efficient and detail focused so we did not have to worry about being able to close on time.
I’ve had a mortgage with Colonial Savings for 12 years and I have always been treated like royalty! I think they are the best mortgage company ever, and I’ve used several others in the past. Will never look for another because I have the best!
Karen was great, we will always go back to her. She made us feel comfortable enough to always ask questions and she never made us feel like a bother. We appreciate all of her efforts and patience with us through two home finances. Thank you, Karen!
Poor customer service in the claims dept.
I had an insurance claim and had to send Colonial the checks issued by my insurance so they could disperse payment throughout the repair process. I had a very …
Vanna and her team guided us through the buying process from start to finish! They understand that it can be scary and overwhelming at times but Vanna explained each documents clearly and helped me build confidence in my decisions. She’s found a lifetime advocate for her services!
My Wife and I had a great experience with Amanda Anderson and Colonial! Amanda was there every step of the way and even attended our signing. Colonial keeps their loans which shows they are a company you can trust.
Allin was far and away the best part of the process of buying a house. From the word go, he was absolutely on top of everything, incredibly easy to get a hold of, and provided great advice. This was my first time buying a home, and he went …
Josh Jordan at Colonial Bank and Home Loans in Austin is an exceptional Loan Officer and has made our many business dealings with Colonial a pleasure. He is on top of everything right form the start, whether it’s watching the interest …
If you want to go with someone you can trust will get the job done right on time go with Randy Davis with Colonial. We have used him on every home and have never had issues at closing. He is always available for questions and his attention to detail is spot on.
Amanda Angha Branch Manager, Loan Specialist with Colonial Banking, Home Loans made a curtesy call checking in on us since we were existing Colonial customers. She wanted to see if she could help us in anyway. The timing was perfect and I …
Michelle was fantastic to work with! As first time home buyers, my wife and I felt very comfortable and stress free with Michelle by our side. We would highly recommend Michelle to anyone!
Michael Carbone at Colonial was wonderful to work with. He was very knowledgeable and professional. He answered all of our questions immediately. We were so pleased with our decision to work with him. I will definately recommend Mike to family and friends.
This is our second time choosing Colonial. Both experiences were beyond pleasant. The whole process on both occasions were made easy for us. I will keep coming back if the need arises. Thank you.
I have been with Colonial since 2003, had hail damage and my ins company sent a check made out to me and colonial. after 2 months and countless phone calls I am still waiting for my funds from colonial.
Not to mention that customer service is a joke at best.
The absolute worst company I have ever delt with. Our house flooded during hurricane Harvey. The insurance checks were made out to Colonial Savings and myself. I told them I would be making all the repairs myself since I was a contractor …
I have their Interest savers program and have a set dollar amount to be deducted every other week. They take wrong amounts and just change it without notifying me of any change. I emailed in their secure website for answers to this. No …
RUN. They often apply your payments to other people’s accounts then put you in foreclosure and takes forever to get it corrected. I am currently on autodraft which is supposed to give peace of mind but nope, not with this company. They …
Scott Bickford came highly recommended by my Real Estate agent whom I have know for 17 years. I found Scott to be a consummate professional, reliable, customer focused and result driven. Scott kept sharp focus on making sure my wife and I …
I highly recommend Josh Jordan and Colonial Banking for your home loan needs. Josh is an experienced professional who will always be prepared and keep you informed throughout the process. I can’t say enough about the level of service my wife and I received…from initial discovery questions to putting ink to paper.
Best place to get a mortgage. Loan officers are very friendly and knowledgeable. On my home mortgage process Christen Lee guided me each and every step and she worked very hard to get me lower APR. They all are knowledgeable and work extra hard to get things done correctly.
These guys have been a struggle since my mortgage was sold to them 5 years ago, mostly on the communication end. After I recently sold the house for which they had the mortgage, they automatically withdrew another payment. They said I …
Purchased my first house in 2002 through Colonial and it went great. Refinanced in 2009 and it was seamless. I love that they haven’s sold my loan. My wife’s student loan was sold so many time you never knew who had it.
Allin Nguyen has been helpful from the beginning! Our realtor referred him and I am so glad that she did. Allin makes you feel like you are the most important client on the phone. No matter how busy he is, there is a timely response. He …
Michael and his team were fantastic to work with. Best residential closing I’ve ever experienced. All transactions completed on time and with expert communications. Will definitely use for future en devours.
Highly recommend Colonial Banking and Home Loans to anyone needing a new loan. We were referred to Josh Jordan and he was excellent in everything we needed during the whole loan process. He went above and beyond to make our loan approval happen and I would highly recommend him to anyone! Thanks Josh!
Vaneesa Cohen was my loan officer and Maritza Almanza was my processor. They were both very friendly, attentive, and professional. I would highly recommend Colonial for anyone looking for a mortgage or refinance. I have been a customer for …
Colonial is easily the best company for construction loans. I had my house built and the entire process of getting a construction loan through Colonial (and Kirk Hertzenberg) was easier, quicker and more informative than most normal home loans. They will have me as a customer for life!
We were referred to Allin Nguyen by a family friend and felt super comfortable with him right away! We kept getting told that we should go with someone local instead of one of the big banks and we now understand why. Allin was always quick …
Reached out to get a home loan over the weekend and was contacted Monday for all my information to run credit checks and all that jazz. I was told over the phone that I Qualified for x amount. With the market in this area I moved quickly on …
Randy was the most organized and efficient professional I have probably ever worked with. He had answers for everything and if he didn’t know, he knew who to contact and would have an answer for me that business day. Super friendly—felt …
This was my first time purchasing a home. Dana and her team were very professional, and guided me through the process. The seller had a bit of a tight deadline, but Colonial was able to process everything timely. Thanks for your help!
During our recent refinance, there was a glitch with the spelling of my wife’s middle name during the refinance paperwork signing which was discovered during final processing requiring the refinance paperwork be redone based on new …
Extremely poor customer service and follow through. As a 25 year banking veteran I can tell you that they need a major up grade in there mortgage platform and overall accountability. I had to call 3 times for an issue to be resolved, and I …
Karen Murray and Colonial are one of the most organized, dedicated mortgage teams I have worked with! They will get you the best rate and terms you can find, all while making the process as easy as possible for you! I am grateful for their work ethic and genuine support!
Choosing Colonial was not only the perfect choice but just an overall amazing first-time home -buying experience. Magaly and her team were there to make you feel at ease during the process, answered any questions we had, and were a …
Generally speaking the people at Colonial Mortgage were very professional, courteous and helpful. Our refinancing proceeded very smoothly. However, I found their legal people very inflexible during this period when COVID 19 is rampant. I …
Great customer service. As a first time home buyer, Colonial guided us through the entire process with excellent communication. Michelle Maurer was extremely helpful with our relocation from California to Oklahoma. I highly recommend Colonial’s services.
I met with Karen Murray and she was a delight. She had a ton of knowledge, was flexible, great communication and got back to me everytime I had a question or concern. And she was personable and had a sense of humor…”stick it to the man!” …
Eric, Leah, the rest of the team, and Stephanie with the Title Company led me through the tedious process. I am glad I paid no attention to the radio ADS saying we can close your loan in 15-days or less. Time, details, relationship, and the …
Bob Watts was terrific guiding us through the mortgage process making sure we were informed every step of the way. Colonial offers very flexible mortgage structures giving us options to pick the financing that fit us best. Bob and Colonial …
Words can not describe the excellent service my husband and I got from Tom in buying our home. Tom was indeed very helpful through the process, very timely in response alaways there when we needed him . Very hard worker who even work during …
Recently went through the home loan process with Colonial. Would highly recommend. Have used and shopped with the big national banks in the past, and I would never go back to them after dealing with Colonial. Not only did I get a much better rate, but the process was incredibly smooth and quick! Worked with Angie, she is the best!
Eric has a very good team supporting him. Leah Hall, Jackie Lamar are part of a well run organization. Leah was especially helpful in communicating what was required of me and updating me of the status of my refinance. The underwriting …
We worked with Randy and his team – they did a wonderful job! He walked us through the mortgage process and even provided us multiple scenarios based on different home prices. Randy got us a great low interest rate. To top it all off, …
They saved our house! We went with one of those online companies who a week before closing decided a closing date was a “suggestion”. Amanda worked tirelessly, even during vacation, to get our house closed quickly. We even had a complicated …
Our loan experience with Colonial was excellent from start to finish! Our loan officer was very responsive and the personal service was above and beyond. We would definitely recommend Colonial Home Loans.
This company will take your house with just by their fees and late fees. In this difficult times they are more about hitting you up with crazy amounts in intrests and fees that you will never be able to catch up and they will take your home.
We have dealt with Karen Murray and Colonial for more than one loan and have been pleased. Both are professional and trustworthy. Our first mortgage in 1991 was with Colonial and we have stayed with them for 2 other subsequent home purchases. We have received competitive rates and great service from Colonial.
My real estate transaction was a “Short Sale” and complicated. Nonetheless, Mr. Webber was there for me throughout the process. He was able to answer questions that my own Realtor could not answer. He was very responsive when I needed to …
Buying a house is always a complex process and taking a loan from a trust worthy company is always a challenge. From day 1 when I was introduced to Angie, she handled the entire process till the closure very efficiently. She did not …
Not a great place to get a loan from. They do not communicate internally and ask you for the same documents multiple times.
They definitely treat you like just another number, even when your making a huge decision for your future. Very disappointed in my experience with them.
A very wonderful loan coordinator was my helper and guide the a refinance of a rental property and buying a new home in another state. Every step was carefully monitored, information shared, “tech” support was given, every effort was …
My mortgage/home loan was sold to Colonial Bank Mortgage and they now service my loan. If you don’t have to contact them, they are fine. But with their horrendous phone tree (with no way to just ask for a representative), super long hold …
From day one Steve Ceretto made sure we knew what our options were and what those options would cost. As first time homebuyers there was A LOT that we didn’t understand but, Steve was patient and took the time to make sure we understood …
Worthless spoke with Yvette Hillibrand on separate occasions told her to close my account still receiving statements with 0 Balance. 30 plus year customer Do not do business with these people!
Horrible customer service! can’t get in touch with a live person. when you email they are slow to respond and NOT helpful! just give me a copy of my taxes. you have it, why tell me to go through the county’s process? LAZY …
This team was a well oiled machine. I was communicated with every step of the process. We wanted to close quickly and this team worked overtime to ensure everything was done in a timely manner. Highly recommend!!
I have been pleased with this mortgage company for the past 12 years – until now. The level and education of customer service has waned drastically. Written requests ignored and they have the attitude that you as the client are an …
Horrible!!
Excellent service !!
Poor service… Poor follow up… Poor Management
Great!
Great company to work with!
AVOID GETTING A MORTGAGE WITH THIS COMPANY BY ANY MEANS
Just get a new company!!!!!!!!! Do not even try
Excellent client-focused service!
Couldn’t be happier with what I have gotten from them.
terrible bank to deal with, charged me for home insurance I already had
Great service. Keeps the borrower informed.
They bought my mortgage and I’m not happy with them.
This constantly pops up when accessing their website that you use to pay your loan.
Fast easy A+++ service thanks for the savings
Josh Jordan and Jackie O’Donnell were great!
Terrible customer service. I am so upset our loan was sold to this joke of a company. Stay far away!
Great customer service, very knowledge with their work; thank you
Great people in the Cleburne office this has been my bank for several year
great experience, everyone there is very helpful and easy to work with.
Very good and easy to work with susan ross i recomend her.
Great service and knowledge. They got us a great rate and we closed quickly.
hideous incompetence, adorned with a fig-leaf of brazen self-justification. i am endlessly sick of dealing with these people. run if you can.
Worst mortgage co. I’ve ever dealt with..Poor service…Can’t wait to refi with some one else
Your website is terrible. Redirects to the same page. What a joke. I’m just trying to pay my mortgage. Jesus Christ.
We have been trying to contact them for over two months and haven’t even received a call or email back. NOT IMPRESSED, DO NOT RECOMMEND.
We have our loan with them. And each time I have called the response is quick and very useful.
Was locked into rate and then a few days before closing was informed the rate would be higher. Not Happy!
Eric Contreras was the man! Responsive, patient and very knowledgeable. Highly recommend!
Fantastic person. Very knowledgeable and professional. Prompt and courteous. Would use her again and recommend her to others.
Cash out refinance was a super simple process and the interest rate was fantastic.
This company sucks. They constantly report payment as 30 days late to the credit bureaus requiring me to refute each one. Don’t do business with this firm ever!
The least helpful mortgage company I have ever had to deal with. An antiquated webpage, and poor communication among departments.
Great Service and outstanding people, made my whole mortgage experience very easy to understand the entire process
Horrible customer service in the home loan area. Good luck with speaking with an actual person and if you are lucky to actually speak with someone they transfer you to a voice mail because they can’t answer your question.
Speedy, friendly service is why we returned to Colonial for our loan needs. Thank you!
I have worked with Colonial Commercial banking for 3 years. I’ve really gotten to know their staff and have had a great experience.
Colter Kruckeberg was great to work with and provided outstanding service in assisting me through the loan process.
1st class service, start to finish. Karen was on top of the entire process. Experience with results. 5 star service all the way.
Thanks Karen.
Max Hedrick was my agent. He went above and beyond in regards of getting me the best rate! …
Eric C. and the team at Colonial were easy to work with, provided lots of insight and advice and the process easy and effortless.
Amanda was very nice quick to respond, answered all of my questions and gave great advice. Learned a lot from the information provided on different scenarios and options I had.
I had a great experience! Things went very smooth and the process was simple and quick. Any questions I had were answered quickly and thoroughly.
There is no way a company ran this poorly could be in business without the captive audience it has when they acquires your mortgage. There is not 1 thing I like about Colonial.
It was great working with Eric Contreras! He got everything done in a quick manner and answered questions immediately!
Eric and team made this process easy! I would highly recommend using Colonial for any mortgage needs!
Fantastic! We were extremely lucky to find Colonial, Mark. Highly recommend you use them for your next loan.
Great service. Charlotte was fantastic and really helped us secure a great rate4 on a re-fi.
I’ve used Colonial for multiple mortgages and Eric and his team do a great job.
Thanks!
Dan Pasman and Colonial made the whole process of purchasing a new home very easy. Plus Dan was great to work with!
Angie provided us best rate in the market and helped the all the way. One of the most informed Mortgage specialists I have seen…..
Everytime I call it takes thirty minutes for me to talk to someone other then a automative service. Further more ive been waiting weeks for them to sign my claims check. I have no confidence in this bank at all. Pathetic and terrible service all around.
It was wonderful working with Colonial Mortgage. They were very efficient, responsive and always ready to answer all my questions.
I worked for them from 1993 to 1994. The worst company I have ever worked for to date. Total favoritism to a small group of flunkies who had been there for ever. Was relieved and happy when I was laid off.
Great service from Eric Contreras! He kept us informed and answered questions promptly throughout the mortgage process.
Amy was awesome. She was there when I needed her. She went beyond in order to make it happen. We love are new house. Thank you Amy.
Poor customer service…always a problem getting in touch with them. Once you start talking to a customer service representative, the call gets disconnected. It happens so many times. The wait to talk to some is long.
My mortgage was sold to this company and I am very dissatisffied. They can’t change a simple thing like my homeowners insurance, they pay property taxes in the wrong year. If you have any choice in the matter avoid these people at all cost.
Great company with great employees. Eric was wonderful to work with and would definitely use him and his company again!! Absolutely ZERO complaints!!
Great customer service and help with providing home loan for our new house. Eric Contreras was very knowledgeable and helpful throughout the whole process.
Worst Customer Service Ever!! Sat on hold for 2 hours and no one knew anything about the letter they sent me. Kept transferring me to other people who nothing.
Mr. Haun is extremely knowledgeable, transparent, and effective. He was able coordinate all parties and close in less than 30 days. He gets the job done and I highly recommend!!
Very good service. Refinancing went smoothly and done in record time even with shutdown. Michelle and all the folks involved were great, super efficient and thoughtful of our needs. Really painless all around
Have had a great experience working with colonial mortgage in Austin for the last 9 years. Quick and helpful responses to questions. Competitive rates
Dan was simply wonderful, and he guided me through every step by making it all very clear and straightforward. He is excellent, and I am looking forward to working with him and Colonial again.
Very happy with the service. I worked with Eric Contreras. Used them to buy original home and later to refinance. Easy and fast.
I was making a long distance move in a short period of time. Scott and his team at Colonial was diligent in working to ensure my closing would occur on time. The whole process was straight forward and Scott kept me posted on what was going on the whole time.
Travis Taylor had my back the whole way through a transaction that wasn’t easy due to seller and title company issues. I really felt like I could trust him with all the details of my financial situation. I would recommend him to friends in a heartbeat!
Upfront honest about closing costs, professional, & helpful throughout the process of this refinance. Answered all questions as soon as posed! Was attempting to refinace with another company, who basically lied about closeing costs, which I …
Great experience acquiring and closing my loan. Sandi Clancy was wonderful to work with during the process. I recommend Colonial and Sandi for your mortgage needs.
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I had my loan with them for 4 years. My home owners insurance company sent them request for payment for my annual renewal. These people never sent in a check and my insurance canceled. Needless to say, they blamed me, My home insurance doubled due to a lapse in coverage for 6 months. Horrible and unprofessional.
Colter did a great job assisting us through the home finance process of building our home. He is very knowledgeable about his field and was always timely in responding to our questions. Kolter made the process seamless!
I am a full time dental hygienist, full time student, mother to two very young children, and a wife. I just moved into my brand spankin new house, and I am exhausted beyond belief. Yet, here I sit using the precious few moments of quiet in …
Scott Bickford has helped me with three home loans. He makes the process very easy. My experience with Scott has been the highest level of customer service. When I need another loan or would like to refinance the only person I would call is Scott Bickford.
Our mortgage was sold to them, what a nightmare! They will put you late on purpose. Worst CEO, how do incompetent people like this, with archaic systems, purposely destroying people’s credits and life, for the simple pleasures of …
Scott was very helpful and worked hard to make our home buying process as easy as possible. We were doing a for sale by owner for the first time without realitors so his help was important to us.
Mike was amazing. He picked up every single time we called him. He got us from point A to point B and worked very hard to make sure everything went great. We are very happy with everything.
I have work with Amy several times and each transaction has been handled professionally and timely. The Buyers and Sellers I represent especially like Amy because she communicates with all parties and is always available to answer questions. It’s a pleasure to work with Amy Stinson.
I would also echo that the customer service is very poor. For the past 2 years I have had problems where the bank has assessed me late charges in the fall. I’ve gone over every itemized check with them RE: my monthly payments. However, …
We began working with Colleen Meehan early for prequalification on a 30-year fixed conventional mortgage as we looked for a new home. Colleen was always helpful, friendly, professional and on top of each step in loan approval/closing …
Our loan was sold to Colonial Savings by the lender that was recommended by our builder… so we did not choose this bank and would like to warn others not to as well. We will also be following up with the original lender in hopes that they …
Excellent service from Mark Orr. Helped us get a loan for a land purchase and made the experience a positive one. He and his team are efficient and detail focused so we did not have to worry about being able to close on time.
I’ve had a mortgage with Colonial Savings for 12 years and I have always been treated like royalty! I think they are the best mortgage company ever, and I’ve used several others in the past. Will never look for another because I have the best!
Karen was great, we will always go back to her. She made us feel comfortable enough to always ask questions and she never made us feel like a bother. We appreciate all of her efforts and patience with us through two home finances. Thank you, Karen!
Poor customer service in the claims dept.
I had an insurance claim and had to send Colonial the checks issued by my insurance so they could disperse payment throughout the repair process. I had a very …
Vanna and her team guided us through the buying process from start to finish! They understand that it can be scary and overwhelming at times but Vanna explained each documents clearly and helped me build confidence in my decisions. She’s found a lifetime advocate for her services!
My Wife and I had a great experience with Amanda Anderson and Colonial! Amanda was there every step of the way and even attended our signing. Colonial keeps their loans which shows they are a company you can trust.
Allin was far and away the best part of the process of buying a house. From the word go, he was absolutely on top of everything, incredibly easy to get a hold of, and provided great advice. This was my first time buying a home, and he went …
Josh Jordan at Colonial Bank and Home Loans in Austin is an exceptional Loan Officer and has made our many business dealings with Colonial a pleasure. He is on top of everything right form the start, whether it’s watching the interest …
If you want to go with someone you can trust will get the job done right on time go with Randy Davis with Colonial. We have used him on every home and have never had issues at closing. He is always available for questions and his attention to detail is spot on.
Amanda Angha Branch Manager, Loan Specialist with Colonial Banking, Home Loans made a curtesy call checking in on us since we were existing Colonial customers. She wanted to see if she could help us in anyway. The timing was perfect and I …
Michelle was fantastic to work with! As first time home buyers, my wife and I felt very comfortable and stress free with Michelle by our side. We would highly recommend Michelle to anyone!
Michael Carbone at Colonial was wonderful to work with. He was very knowledgeable and professional. He answered all of our questions immediately. We were so pleased with our decision to work with him. I will definately recommend Mike to family and friends.
This is our second time choosing Colonial. Both experiences were beyond pleasant. The whole process on both occasions were made easy for us. I will keep coming back if the need arises. Thank you.
I have been with Colonial since 2003, had hail damage and my ins company sent a check made out to me and colonial. after 2 months and countless phone calls I am still waiting for my funds from colonial.
Not to mention that customer service is a joke at best.
The absolute worst company I have ever delt with. Our house flooded during hurricane Harvey. The insurance checks were made out to Colonial Savings and myself. I told them I would be making all the repairs myself since I was a contractor …
I have their Interest savers program and have a set dollar amount to be deducted every other week. They take wrong amounts and just change it without notifying me of any change. I emailed in their secure website for answers to this. No …
RUN. They often apply your payments to other people’s accounts then put you in foreclosure and takes forever to get it corrected. I am currently on autodraft which is supposed to give peace of mind but nope, not with this company. They …
Scott Bickford came highly recommended by my Real Estate agent whom I have know for 17 years. I found Scott to be a consummate professional, reliable, customer focused and result driven. Scott kept sharp focus on making sure my wife and I …
Eric was great and was very responsive during my Mortgage process. I really appreciated his responsiveness.
I highly recommend Josh Jordan and Colonial Banking for your home loan needs. Josh is an experienced professional who will always be prepared and keep you informed throughout the process. I can’t say enough about the level of service my wife and I received…from initial discovery questions to putting ink to paper.
Best place to get a mortgage. Loan officers are very friendly and knowledgeable. On my home mortgage process Christen Lee guided me each and every step and she worked very hard to get me lower APR. They all are knowledgeable and work extra hard to get things done correctly.
These guys have been a struggle since my mortgage was sold to them 5 years ago, mostly on the communication end. After I recently sold the house for which they had the mortgage, they automatically withdrew another payment. They said I …
Purchased my first house in 2002 through Colonial and it went great. Refinanced in 2009 and it was seamless. I love that they haven’s sold my loan. My wife’s student loan was sold so many time you never knew who had it.
Allin Nguyen has been helpful from the beginning! Our realtor referred him and I am so glad that she did. Allin makes you feel like you are the most important client on the phone. No matter how busy he is, there is a timely response. He …
Michael and his team were fantastic to work with. Best residential closing I’ve ever experienced. All transactions completed on time and with expert communications. Will definitely use for future en devours.
Highly recommend Colonial Banking and Home Loans to anyone needing a new loan. We were referred to Josh Jordan and he was excellent in everything we needed during the whole loan process. He went above and beyond to make our loan approval happen and I would highly recommend him to anyone! Thanks Josh!
Vaneesa Cohen was my loan officer and Maritza Almanza was my processor. They were both very friendly, attentive, and professional. I would highly recommend Colonial for anyone looking for a mortgage or refinance. I have been a customer for …
Colonial is easily the best company for construction loans. I had my house built and the entire process of getting a construction loan through Colonial (and Kirk Hertzenberg) was easier, quicker and more informative than most normal home loans. They will have me as a customer for life!
We were referred to Allin Nguyen by a family friend and felt super comfortable with him right away! We kept getting told that we should go with someone local instead of one of the big banks and we now understand why. Allin was always quick …
Reached out to get a home loan over the weekend and was contacted Monday for all my information to run credit checks and all that jazz. I was told over the phone that I Qualified for x amount. With the market in this area I moved quickly on …
Randy was the most organized and efficient professional I have probably ever worked with. He had answers for everything and if he didn’t know, he knew who to contact and would have an answer for me that business day. Super friendly—felt …
This was my first time purchasing a home. Dana and her team were very professional, and guided me through the process. The seller had a bit of a tight deadline, but Colonial was able to process everything timely. Thanks for your help!
During our recent refinance, there was a glitch with the spelling of my wife’s middle name during the refinance paperwork signing which was discovered during final processing requiring the refinance paperwork be redone based on new …
Extremely poor customer service and follow through. As a 25 year banking veteran I can tell you that they need a major up grade in there mortgage platform and overall accountability. I had to call 3 times for an issue to be resolved, and I …
Karen Murray and Colonial are one of the most organized, dedicated mortgage teams I have worked with! They will get you the best rate and terms you can find, all while making the process as easy as possible for you! I am grateful for their work ethic and genuine support!
Choosing Colonial was not only the perfect choice but just an overall amazing first-time home -buying experience. Magaly and her team were there to make you feel at ease during the process, answered any questions we had, and were a …
Generally speaking the people at Colonial Mortgage were very professional, courteous and helpful. Our refinancing proceeded very smoothly. However, I found their legal people very inflexible during this period when COVID 19 is rampant. I …
Great customer service. As a first time home buyer, Colonial guided us through the entire process with excellent communication. Michelle Maurer was extremely helpful with our relocation from California to Oklahoma. I highly recommend Colonial’s services.
I met with Karen Murray and she was a delight. She had a ton of knowledge, was flexible, great communication and got back to me everytime I had a question or concern. And she was personable and had a sense of humor…”stick it to the man!” …
Eric, Leah, the rest of the team, and Stephanie with the Title Company led me through the tedious process. I am glad I paid no attention to the radio ADS saying we can close your loan in 15-days or less. Time, details, relationship, and the …
Bob Watts was terrific guiding us through the mortgage process making sure we were informed every step of the way. Colonial offers very flexible mortgage structures giving us options to pick the financing that fit us best. Bob and Colonial …
Words can not describe the excellent service my husband and I got from Tom in buying our home. Tom was indeed very helpful through the process, very timely in response alaways there when we needed him . Very hard worker who even work during …
Recently went through the home loan process with Colonial. Would highly recommend. Have used and shopped with the big national banks in the past, and I would never go back to them after dealing with Colonial. Not only did I get a much better rate, but the process was incredibly smooth and quick! Worked with Angie, she is the best!
Eric has a very good team supporting him. Leah Hall, Jackie Lamar are part of a well run organization. Leah was especially helpful in communicating what was required of me and updating me of the status of my refinance. The underwriting …
We worked with Randy and his team – they did a wonderful job! He walked us through the mortgage process and even provided us multiple scenarios based on different home prices. Randy got us a great low interest rate. To top it all off, …
They saved our house! We went with one of those online companies who a week before closing decided a closing date was a “suggestion”. Amanda worked tirelessly, even during vacation, to get our house closed quickly. We even had a complicated …
Our loan experience with Colonial was excellent from start to finish! Our loan officer was very responsive and the personal service was above and beyond. We would definitely recommend Colonial Home Loans.
This company will take your house with just by their fees and late fees. In this difficult times they are more about hitting you up with crazy amounts in intrests and fees that you will never be able to catch up and they will take your home.
We have dealt with Karen Murray and Colonial for more than one loan and have been pleased. Both are professional and trustworthy. Our first mortgage in 1991 was with Colonial and we have stayed with them for 2 other subsequent home purchases. We have received competitive rates and great service from Colonial.
My real estate transaction was a “Short Sale” and complicated. Nonetheless, Mr. Webber was there for me throughout the process. He was able to answer questions that my own Realtor could not answer. He was very responsive when I needed to …
Buying a house is always a complex process and taking a loan from a trust worthy company is always a challenge. From day 1 when I was introduced to Angie, she handled the entire process till the closure very efficiently. She did not …
Not a great place to get a loan from. They do not communicate internally and ask you for the same documents multiple times.
They definitely treat you like just another number, even when your making a huge decision for your future. Very disappointed in my experience with them.
A very wonderful loan coordinator was my helper and guide the a refinance of a rental property and buying a new home in another state. Every step was carefully monitored, information shared, “tech” support was given, every effort was …
My mortgage/home loan was sold to Colonial Bank Mortgage and they now service my loan. If you don’t have to contact them, they are fine. But with their horrendous phone tree (with no way to just ask for a representative), super long hold …
From day one Steve Ceretto made sure we knew what our options were and what those options would cost. As first time homebuyers there was A LOT that we didn’t understand but, Steve was patient and took the time to make sure we understood …
Worthless spoke with Yvette Hillibrand on separate occasions told her to close my account still receiving statements with 0 Balance. 30 plus year customer Do not do business with these people!
Horrible customer service! can’t get in touch with a live person. when you email they are slow to respond and NOT helpful! just give me a copy of my taxes. you have it, why tell me to go through the county’s process? LAZY …
This team was a well oiled machine. I was communicated with every step of the process. We wanted to close quickly and this team worked overtime to ensure everything was done in a timely manner. Highly recommend!!
I have been pleased with this mortgage company for the past 12 years – until now. The level and education of customer service has waned drastically. Written requests ignored and they have the attitude that you as the client are an …