Since 1957 Colonial Medical Supplies has supplied customers with the highest quality Home Medical Equipment with the largest showroom in … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
614 E Altamonte Dr, Altamonte Springs, FL 32701
Very friendly and very helpful .
Don’t even waste your time.
HORRIBLE CUSTOMER SERVICE AND VERY RUDE!
Do not honor warranty. No integrety
Fantastic and quick service, very helpful staff and large inventory.
I only gave the one-star because I can’t give them zero.
The service is bad. They know you need what they have so they don’t have to work for your business.
Irma was very nice handling extensive walker questions and offered all kinds of options. Thank you!
Please ensure that there is no hidden wording in your contract since they have very unethical billing practices.
Not very alert when customers come in except for one young woman.
i had a very disappointment experience, customer service was the worst and Averla was very unprofessional to guide on what i really need to buy, she was unable to provide me an answer about the different compression socks they have …
To my experience it was horrible take a prescription that gave me my orthopedic and they sent me another one that was not my prescription costing $ 163 and the one that I got to the house $ 485dolares I had to go to the store to take the …
Called them and talk to one of the staff, she told me that they have the equipment that I’m looking, went to them and drove 20 mins. When I got there, one of the staff told me that she search the whole inventory and they don’t have it. …
The rudeness and unprofessional people that work there is crazy. First the ones at the desk ..when u. First walk in..ignore you..if you are a certain race. Glad i was able to go somewhere else.
The customer service was great, Nikki especially was an incredible help! My grandmother now has a grand wheelchair I highly recommend Colonial Medical to anyone who is looking for quality service and equipment.
What a waste of time. Don’t expect a return call. No call backs, given wrong location information. On day seven without equipment. Logged a complaint with my insurance company. Wondering if I will get a response to this review or will the answering service respond.
Service ,Sincerity ,confiability . Less than 30min
I bought a EWC(Portable Scooter). $950 with discount included. We when to Disney and Universal studio. Excellent opportunity …
Avoid this company at all costs!! Lacks professionalism, care, accuracy, accountability, and integrity. Very bureaucratic…blames the customer rather than taking responsibility for their mistakes!!! They only care about making …
The manager “Jillian” from the oxygen/CPAP department is very unprofessional…I was humiliated with my family who companied me to return and equipment…regardless of my situation it is definitely inappropriate to discuss my billing …
Absolute worst medical supply store! My mom’s CPAP machine has been acting strange, & she hasn’t been able to use it. So, I went with my mom to see if maybe they can take a quick look at it, & see if they know what is wrong with it. We …
My grandmother needed an oxygen concentrator to allow her to go on vacation. When her concentrator did not arrive on the specified date Jillian Collazo went above and beyond to help set things straight. Not only did she reach out to us …
My 4 month old daughter had her first respiratory sickness and needed a nebulizer. The staff was very friendly and professional and helped me find a beagle shaped nebulizer for kids that she will have for many years. This great customer service experience made a rough day a little more manageable. Thank you.
Don’t ever try to call and ask for help! I was transferred about 7 times back and forth between their locations and got put on a 8 minute hold each time! When My girlfriend told the salesman that the brace that was ordered didn’t fit, he still made her try it on again, messing up her knee so bad she had to be wheeled back to the car.
Pure insurance scammers. Took two days for them to get insurance approval and then I found out I would have to pay $40 additional. They said the sit down walker was $169 and I bought the exact same one from Amazon for $52. These people are scamming the public and insurance companies.
THERE’S A REASON WHY THIS STORE HAS A 2/5 RATING! Customer service is horrible in a field where they should be understanding with customer NEEDS! MEDICAL NEEDS FOR ALL SAKE! I’m a paraplegic who moved from Orlando and was visiting in town …
They donot honor warranty . Three year warranty nothing but run around and are not a removable company. My mom was a customer for many years . Took s chance bought a large expensive item from Colonial and item needs repaired. Nope even with …
I have then a 3 only because they offer things you can’t find anywhere else. However customer service is terrible. I called to find out the price on renting a wheelchair for the week because I injured my knee and was not able to walk on it …
I was helped today by a Mr. Michael Perez and what a blessing he was. He displayed the costumer service you would appreciate in any line of business, but he is definitely the ideal fit for this one. I was stressed, nervous and confused …
They have the worse customer service. When asked to speak to a manager She (Sarah) said she was the manager and her temper was already raised. She was unhelpful and blamed me for “not calling sooner regarding our equipment” because they …
Service used to be fantastic when it was colonial medical supply, but since it’s been bought out it is HORRIBLE. Instead of dealing with your doctor directly for your prescription now they make you get their prescription updated for them …
This company does not know how to treat their patients. They don’t ensure that the correct diagnosis is submitted; when they don’t get paid they won’t allow the patient to order, which is their error for not checking it out first. They …
To begin, my husband suffered a hand injury and we were directed by Jewett Orthopedic to take our RX to Colonial Medical Supplies because Blue Cross Blue Shield contracts through Care Centrix who uses Colonial Medical Supplies as their …
Whew…these people saved the day when I was asked to move my mother from rehab to an empty room in assisted living within 24 hours. I called when the store opened and asked if they could deliver a hospital bed the same day…the answer was …
Worst customer service ever. Dropped off first script.(for my disabled roommate). They needed notes. They received notes and called two weeks later denied wheelchair. So after foot surgery dropped of new script. Told them to disregard old …
This is the absolute worst company to deal with!!! I’ve been going back and forth between Colonial Medical and my 92 year old, mother’s doctor with a prescription to get her into a wheelchair. Very unresponsive, unorganized, lack of care …
I read the reviews before going to this place and prepared myself for the aggravation of the visit – I must say I was pleasantly surprised. The girl at the front desk was helpful and at first told us it would be 30-45 minutes of a wait …
Colonial Medical supplies used to be amazing. They know are under new ownership and the service is awful. I have spent over a week trying to obtain a knee scooter for my daughter and it has fallen on deaf ears. I called again today and they …
Excellent service reasonable rate on the Oxygen. The doctor phoned in the prescription and it was ready when they went to pick it up for me. Very convenient. Don’t know why all of the bad reviews. I and my family have been treated very …
Absolutely the worst customer service and follow through. I used to be a customer years ago and they were terrific. 12 years later and ordering new medical equipment, they haven’t delivered anything that wasn’t timely or what i wanted. …