Regulation, Licensing, And Inspection Of Miscellaneous Commercial Sectors See more
Read More| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
1375 Sherman St, Denver, CO 80261
Friendly, efficient and helpful.
Currently trying to get all my ids replaced due to them potentially thrown out by accident by someone else. Needed to find out if I could get my Driver’s license replaced with my only proof of ID being my birth certificate. First call ended …
A nightmare
This site is terrible
Very helpful !!
Taxation is theft
W.T.F.
Criminals
Pathetic.
Thieves.
The service is 100% bad…
The website and your phone system are worthless
Terrible service
Another government entity that needs a complete overhaul
Where do I blow my brains out in trade here?
Can’t get there from here. Very frustrating.
Always had EXCELENT Experience
They treat you like a criminal
I wonder can you tax lazy?
Rude, terrible customer service, terrible online set up.
👎absolutely no common sense or human compassion. …
what do i pay my taxes for, over an hour wait time!
I’ve lost complete faith in our system. This place is a JOKE!
Robo-Run-Around. Can’t tell if a human actually works at the Division.
How much money does it take to make you people competent?
With all the money they make off us. Couldn’t they have enough people to talk to about issues/questions?
Great site! It would be nice to post your hours of operation.
Over an hour and no one answered. Terrible.
“Due to circumstances beyond our control, we cannot answer your call at this time. Please try again later.”
The phone system is awful. I’ve been trying to pay a ticket and using your phone system is worthless
Called them waited for 40+ min on hold and no one answered so hung up.
There is hardly ever a wait for walk-in help. Staff are always friendly and attentive.
“C’mon guys'”..let’s give these folks a break..
They’re doin’ a tough job pretty well
😒😒 all those minutes on the ☎.😴 …
Tried to set up a Revenue Online log in. Wasted my time. Mediocre software.
Borderline embarrassment of an establishment
The employees could not have been more helpful in walking me through the process to get a sales tax license and file my first return!
The IRS is the biggest con game in America
You can only pay online and they don’t make it easy 2 make payment! Gurrrrrr
Abysmal tax return processing times.
Bonny was great and informative. I got helped right away! (I think the trick is to go first thing in the morning)
This website is so frustrating. I can’t register without an Letter ID and when I go to request one, it requires that it be sent to the address I register with, which I can’t do because I don’t have an id.
You’ve been ripping me off for years. And you 800 number is a joke to get ahold of help. I’ve reported to the attorney general. I’m not done with you yet.
I’ll agree that it’s impossible to get in touch with them over the telephone but in person they were extremely helpful and took the time and energy to make sure I got everything I needed. Thank you
1 hour plus wait time and still waiting. How are we supposed to get things done?
I have been on hold waiting for an agent for well over an hr. Pathetic
These are the worst state offices around. Takes forever to get anything processed, rude employees. The State should be ashamed. Goverment work at its finest
Rude and won’t even talk to you even though you waited an hour. They don’t do their job right and now I won’t get my refund due to their mess up
I’m trying to make a payment but I can’t do it online and according to some reviews here, if you mail them your payment for some reason the government doesn’t receive it? How am I suppose to do the payment?
This could possibly be one of the worst places to deal with on the planet.
I have tried to get in contact with this department several times after waiting almost 2 months for a simple response from them. The laziness from this department is almost sickening.
I mailed in my return. Two weeks later I get back the empty envelope resealed saying there was no contents. Bullcrap! Inept idiots.
I waited for 35 mins, 10 ahead, hung up, recalled, now, 30 ahead. What the hell is wrong with CDOR. Hire more people to answer the phones.
As long as you are organized then sales tax is easy through their website to calculate your payment. Thank you for everything.
I hope you don’t experience any complications with your tax return because they will NEVER be resolved. This place is absolutely useless.
Wait on hold, go through several call options all the while being told I can use the website, finally get connected to department I’m trying to reach, get call disconnected and am again told to use website. Thanks CO, I’ve never heard of this “internet”
What is the phone number to get a live person on the phone? My sales tax account is locked and I can’t get it unlocked no mater what I do. Lousy State Government must be smoking the weed.
Unacceptable hold times for over the phone assistance.
Have been hung up on twice after waiting 30 minutes each time and now been on hold for 45 minutes just trying to find out where my refund is since it’s been accepted cant use there page so had to call and they ignore doing there job that they are paid to do
OK I guess I just had to drop off paperwork easy in easy out
These people are the worst! they wait for years to tell you that you own something then out of no where they say if don’t pay this certain amount, they’re gonna garnish your wages or steal your property. bunch of crooks!
Went here to apply for a wage withholding license…it was super easy! Everyone was friendly and patient, even though I had really no idea what I was doing. Really impressed by the staff.
This is the most frustrating department to work with. OMG! They want you to pay your taxes but make it so freakin’ difficult to do it! They need to redo their whole system to make it easier.
I needed some help with online access and fixing a mistake I made when filing. They were very helpful. Told me where I went wrong, fixed it for me and went out of their way to make sure I was completely taken care.
Typical government incompetence. Tried to call them to straighten out their mistake. However, when I try to get through, they just hang up on you. Doesn’t matter if it’s republicans or democrats, both are ineffective, lazy and unhelpful.
Revenue is absolutely horrible at responding to written inquiries and will not answer phone calls. For some reason they decided to send my refund by paper check instead of electronic as I selected.
Typical bureaucratic website not at all helpful. Leads you in circles. Tried to call directly and quickly disconnected because all agents were busy. If you’ve got an afternoon to kill use the website!!!!
Was on hold for 1 hour with my community coordinator at my senior apartment so we hung up no one answered and the coordinator is going to write a letter
These people have no idea what they are talking about. You can talk to someone and get a whole different response from the last person. Public services have to stop hiring incompetent people.
Was told by multiple reps that colorado department of Revenue doesn’t send out undelivered notices to tax payer.
Just got off the phone with Colorado Dept of Revenue. The gal on the line was helpful and friendly. I guess my only complaint would be how many phone menu items I had to go through to get to an actual person.
So rude. They threatened to hang up on me when I expressed concern that the complaint they sent didn’t even match the name on my original tax return. Plus they sent the complaint 4 years later.
lady at the front desk was wonderful. Even though googled me to a department of revenue that does not deal with the general public. do not come here if you need help with your driver’s license or anything you would normally get at the DMV. You will be wasting your time. Thanks a lot Google!
I have now spent a combined 4 hours and 41 minutes on hold without speaking to a single person over 3 days trying to talk to somebody. All of which was on my lunch break because that’s the only time I can call. My refund check never arrived to me, and I’m calling to get it reissued properly. Hopefully somebody answers soon
Called three times and they picked up at the third time. Then, the girl was VERY VERY helpful for solving my problem. I guess they are super busy, but once you can talk to one of them, it is a pleasant experience!
Taxation without Representation.
All numbers to this department do not work. …
Have been trying to get ahold of a human for hours. Been calling and looking online to no avail. I have never had this much trouble trying to call anywhere.
Amazing that our tax dollars can’t even pay for a decent way to process taxes.
This government is useless, and we keep letting them do this to us, you know that we can shut it down and start fresh it’s in the constitution when a government becomes a tyrant. We traded taxation without representation for taxation for made up representation. Thanks USA, for calling the king presidential
How is possible your instruction booklet doesn’t even say where to mail in the forms? Come on Colorado, that is a joke.
The revenue online site let’s me fill out all this information before telling me …
Lead in circles on their website. They got my business name wrong on my sales tax license. I get a “courtesy disconnect” after waiting hours on the phone. It took 3 tries to get a login to work. Had this issue with multiple businesses. This is such a joke. Dude. It’s so bad.
Wish there was a zero star option. I not only waited for 45 minutes, but I was told that it’s going to be “very hard” to prove that I am who I am when I have a social security card, birth certificate, bills in my name, and pay stubs. She …
If I could I would give NO stars. Should have gotten refund at the end of Feb. They mailed it to wrong address. Well, after filling out a void and reissue paper I am still waiting! Something that should take 5 mins is taking them over 2 months! Ridiculous!! This state needs to re train employees or somthing
Got notification on 10/16/18 from CDOR that vehicle titles submitted for printing on June 4, 11, and 15 were never printed. So for 5 months the DMV forced owners to pay duplicate title costs, without providing any refunds because they failed to notify consumers on time-
Polite staff and friendly, but you’re dealing with a govt tax dept, so expect the most unfair, inefficient, greedy system a society can have.
Vote Liberty Republican to get rid of it. There’s better ways for states to generate revenue aside from income tax.
I had the pleasure of working with a woman named Carol. She certainly did go above and beyond what she needed to do especially as a government employee.
I had sent a check from one state and the citation from another. Got there at …
Does the revenue that the IRS (and all it’s sub regional revenue collectors) collects from the public get taxed the same way our collected money gets taxed? Also, they’re not providing the people any level of moral service because it only …
I would give a zero if possible. Horrible website, won’t let me file says step must be corrected, yet all is filled in automatically except original amount which you fill in. You call and oops high volume good-bye. Our tax dollars at work.
Just had an amazing experience with the Colorado Dept of Revenue Discovery section. Went in just after lunch and waited in the general area for about 8 mins before being referred up to the “Discovery section.” Waited about 5 mins after …
Unable to create an account on website, and also unable to make a payment. This website is not user friendly, extremely outdated, and I am unable to get technical support to help with any of it. Also, unable to make payment over the phone. They sure don’t make it easy for people to pay their taxes!! Snail mail it is.
Received a letter of suspension for an accident I didn’t even get a ticket for. This was a year ago, but they send the damn letter two weeks before the suspension! Waste of my tax dollars, now I have to rush around since no proper time is given to act.
My Tax Returns for last year Expired because I was on a Deployment overseas. I tried to call to get the check reissued but when you call the number it sends you a difficult automated system. which offers to let you speak with a …
Typical slow government bureaucracy. As of 2017, I still have not received my refund for 12/31/16. All the website says is to call and when I do sent though several menus and then I get automatically disconnected.
Tax return adjustments from 3 years ago and I just got a letter 2 months ago.. 3 years to send a letter and I accrue interest throughout. Now demanding more money after I paid the full amount.. Crooks
These people are extraordinarily rude. When asked why I should have to pay extra to have my vehicle registration re-sent due to administrative incompetence, the woman threatened to hang up on me without fixing the issue. Excuse me? You work …
I appreciate how these goons do business via the DMV. I also appreciate how they seem to lose payments in the mail for tax payments at least once a year. I routinely have to babysit them when they do so. I also appreciate how they screwed …
I was assessed a 21,282% penalty by the Colorado Department of Revenue. TWENTY ONE THOUSAND PERCENT. CDR said I underpaid by 39 cents, and added an $83.00 penalty. It was just a rounding difference between TurboTax and CDR’s software. I …
I called today and held for 3 hours and 11 minutes. I finally gave up. I tried using the website to resolve my issue and it took me to the point to call them. It’s a never-ending cycle.
Filed two months ago and I haven’t seen anything At all. I think this place is a fraud because they have all your important paperwork. This place needs to be posted to the media so they can give everyone their papers back and be shut down. …
we tried to pay taxes on the actual date they were due, but it’s been over a week and i have yet to be able to find out HOW to do that, because we can’t access the forms we need, the info has yet to arrive in the mail, NOBODY will pick up a …
Giving the Dept of Revenue a single star is a stretch. I had limited work in 2014 and didn’t need to file as a result of low income for the year; however, the Colorado Dept of Revenue took it upon themselves to file my taxes for 2014 on my …
The height of bureaucratic incompetence and lunacy. If they lose the W2 they go from owing me money to me owing them. I faxed a copy of my W2 which they claimed will correct the issue, but I will just have to wait and see. I have little …
Fax number on form from them is always busy, have tried for days to get a fax through, and yet they require a reply within days of receiving their letter.
My accountant has called them on numerous occasions and always has to walk them through their own information.
Wish I could give it a negative. I can’t even get on the phone with a representative.
Received a notice from Integral Recoveries that I owe the state of Colorado a small amount of money from an incorrect tax return from 2013. Yes, it took them 6 years to find me! And now I’m assessed with fees from those 6 years. And …
The people at the building were very very helpful and surprisingly nice for government employees. I want to give them 5 stars. however, the reason I had to go to the building is because getting help online or by calling is an utter joke. A …
Website will not keep ID or password. I always have to call because when you state that you forgot password (even if you didn’t the website does not recognize it) the website states that it will send you a new password and doesn’t. Then …
This is the most incompetent bunch of people I’ve ever dealt with, it routinely takes MONTHS to get responses back on anything if you have tax questions or need additional information, i.e. information for the electric vehicle credit. Both …
Waited on hold for 15 minutes. I called to ask if they would hold off 3 days before taking out my tax bill of my checking account. My first year in CO and I owe, but I wanted to make sure I had enough money in my account when they took it …
If you don’t HAVE to deal with these people, don’t. ITS NOT WORTH IT. not a single thing I have had to do with the Colorado department of revenue has been easy or pleasant. I created an account on their site, saved the info, tried to log in …
I spent hours on the phone trying to get to anyone who could tell me how to get past information regarding a possible 1099-G. It’s been two weeks. still have not found that person. Unfortunately, there is no reason for them to change the …
They don’t answer the phone even if you wait for hours on hold and there is no other ay to contact them because the “Contact Us” button on the website doesn’t work. I cannot file online because, after applying to file online and having to …
Filed my return over two months ago. Because of a relatively rare exemption, I had to complete additional paperwork and submit it. They apparently have an option to do this on the website, but it wasn’t working, so I had to mail it, which …
I’ve gotten several sales tax licenses on the spot here. Service has really improved over the past few years. It seems they’ve spent more time training people. There’s usually not much of a wait time anymore. I really advise small …
Went in to get my CO State Tax License this morning. Went through everything with me and I was in and out in less then 30 minutes. Treated with respect and kindness the entire visit by everyone I encountered. They also included additional tax info to help me with our new business. Thanks for making this process quick and easy.
The tax forms at least for individuals are more straightforward and easier to manage than the federal government’s. There’s actually room enough to fit your name in the space!
The new sales tax rules are crippling to small businesses. Absolutely crippling and the CDR doesn’t care an ounce. Not only to they make sweeping changes, the changes are nearly impossible to comply with if you don’t have the resources to …
I don’t know why there are so many negative reviews about this place. My personal experience was nothing but great. We came there yesterday to get a tax statement for some other organization. After reading the reviews I was prepared for the …
STILL WAITING ON MY TAXES FILED 3 MONTHS AGO, I ALSO WORKED IN KS AND MO LAST YEAR AND ONLY WAITED 2 WEEKS AND FEDERAL ONLY TOOK 17 DAYS. COLORADO NEEDS TO PULL THEIR HEADS OUTTA THEIR A$$
I made an error and overpaid my sales tax by almost $7000 in April of 2016. I immediately caught the error after submitting it electronically and amended my return and payment. The next day, after waiting on hold for over an hour, I spoke …
Trying to solve a sales tax issue. Cant access my online account. When I try to call into the office, it says they have to many calls and I get hung up on each time. Tried three days in a row now and same results. I will likely receive a late penalty now from them. Great way to run things.
Dealing with this bloated organization has shortened my lifespan by about five years. I turned in my taxes back in January. It’s October now, and I’m still waiting on my return because they got exactly one number wrong in my address both …
Typical trash government taxing people, with employees that should be flipping burgers
There’s a $150 payment that didn’t process on my 2018 taxes for MONTHS that I’ve been trying to get to go through. No one responds on their online message center, and I just called because I have a judgment scheduled now on this debt, and …
These people are completely incompetent. I received a notice of lien or garnishment a couple of months ago informing me that I still owed Colorado taxes for 2012. I have never worked or earned income in the state of Colorado. The funds in …
Worst experience I have ever had. Been trying to deal with something out of state for multiple weeks. I got “Sorry we have a technical issue with your call, please try again later” 100 times. Got the line was too busy 100 times. Never once …
Totally USELESS!!!! It is nearly impossible to speak with an actual person. I would guess this is due to the fact that this state knows they make it nearly impossible to get any form of help or assistence.
Being a local small business and a licensed retailer, I prefer this location for in-person transactions. Same rep helps me EVERY time for 2 years now and he’s way faster than any online method… I’ve tested that so I know.
Fantastic service here! Even with a walk-in!
They take their good ole time reviewing your documents when your owed a refund but if you owe they want your payment promptly so i suggest if you owe tell them it may take 60 days for them to get it because you got to review it first.
If I could give negative stars I would. I’ve been emailing for over a week now. I try calling and sit on hold for over a hour! Who has that kind of time??? Not to mention the reason I’m calling is I’m still waiting for LAST YEARS …
I’ve called 15 times, each taking about 5 minutes to get to “hit this # if you’d like to speak to someone…” and then immediately I get hung up on. I only had it offer to call back once, typed in my number, and it also hung up on me, but …
What a joke… State income tax refund check was stolen out of my mailbox (I had requested direct deposit when filing) and some how was cashed (fraudulently). Can not get anyone on the phone, a returned call, or a reply to my email. Does …
I had to purchase a tax license for a special event because I live out of state. From the time I walked into the door there was zero confusion and it took maybe 8 minutes until I was in my car ready to leave. I had filled the documentation out in advance and they had no problem getting me what I needed.
It’s been a month since my refund was allegedly mailed to me but I never received it. I called in to speak to someone like the website advises you to do and I am on hold my whole lunch break and never got to speak to anyone. I called again …
Tax return still processing after 6 weeks. Office either refuses to take your call due to high call volume, or ignores requests for a callback when you do make it on hold. …
Called in by phone regarding a problem with the Northglenn office. Answered phone promptly. Makala was very helpful excellent service, and resolved problem quickly. What ever her pay is it isn t enough and a big thank you to her!! It was a pleasure to have spoken with her!
The State of Colorado continues to try and extort money from me. The Department of Revue has already taken the funds but the continue to threaten garnishments and legal action. When I try to deal with the situation I am hold for hours …
Has there ever been a more useless existence in the history of human kind?
I hope these halls rot and crumble and every person responsible for this …
These people get 1 star only because there was not a lesser choice! I paid my Colorado State income tax the day that I filed my taxes. $3800. Now I get a letter saying that I owe an additional $3300 on top of the $3800 I have already paid. …
My call wait time was longer than 5 minutes. They weren’t lying.. it’s almost 2 hours later and still on hold. Good thing I got a strong battery life! Called first thing in the morning when they opened. No answer anytime I’ve tried to reach them.
Terrible. Terrible. I was issued a tax readjustment and they claimed I owed them money. I called 10+ separate times within there hours of Business and every time the call wouldn’t go through.
I have never worked in Colorado. Today I got a letter from them saying that I owe $3,940.13 from 2017 tax year. This is January of 2023 Today. I will try to call them, but really they need to fix something in their system. Something is not working right there.
Very long wait on the service line and limited electronic capabilities (e.x., unable to receive an electronic copy of the tax license by email or even the online portal rather than by mail). Additionally, the online portal is not always updated with the filing status, dates, etc.
Received a call that I owe over 3000 from a debt collection agency. State says I owe them back tax…. Have never been a resident of Colorado….. Verified that the debt collection agency was legit. But The state doesn’t answer email or phone….
I’ve never been there, and I’m posting this for my father, technically. We started the process of getting an airstream that was abandoned on our property in August 2022. We did everything right! We had all of our stuff sent to Colorado …
I have called several times to the department of revenue because their online system does not work. It was telling me several months ago that my refund was imminent, and now it tells me that my return hasn’t even been processed yet. I have …
Have called multiple times as their search engine comes up empty for the info I’m looking for. On hold each time for hours with no end in site and no option to receive a callback etc. Amazing how we supposedly have all this additional funds …