CHFA strengthens Colorado by investing in affordable housing and community development. We offer financial resources to strengthen homeownership, affordable rental housing, and businesses. Our participating lenders and community partners help us deploy our resources statewide. Together with our partners, CHFA has invested more than $18.9 billion in Colorado’s economy.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1981 Blake St, Denver, CO 80202
PLEASE DO NOT USE THIS COMPANY FOR YOUR MORTGAGE LOAN!
They have the worst customer service (if you even want to call it a “service”) …
Offensively disorganized and uncooperative
I cant get this place to get anything right…very bad!
They will screw you with insurance and taxes worst ever
Takes forever to be able to talk with a person.
So far so good. They were helpful when I called last time.
Great place to learn about affordable housing and options for securing your first home.
Do not get financing through this place. It is such a headache.
Chfa helped me get a place that I really love, without them it would have cost me so much and they saved me a ton, thank you CHFA
I’m having a really unpleasant experience attempting to communicate with CHFA, customer service does not offer any useful information.
Phenomenal organization that provides low and moderate income families the opportunity of home ownership through grants and down payment assistance
Been on hold for 50 minutes now, they need to have a place where insurance agents can upload policies to be paid from escrow
So far the people I have called in to speak to have been great help! Answered my questions as a first time homebuyer with positivity and not annoyance! Appreciated
Been on hold for 25 minutes now. Always super frustrating to deal with and always late on making escrow payments to insurance companies.
Every time they call they say it is to collect a debt even when you don’t owe them anything and that’s not why they are calling! I’m in the middle of selling/buying so thanks for the ACTUAL panic attack!!
I waited on hold for an hour just to have the lady hang up on me and sent me to a survey right at the end of the day when they closed so she didn’t have to look into my modification and at that point I was screwed on paying my mortgage for that day had to call back the next day
this is the worst experience I have had with a company. I work customer services and this company is not on the same page at all. They do not listen to their customer as to things that are needed or requested. I spoke with 13 people just …
Every time I call i get a different person when I have sent them paperwork they have lost it and if your late on your payment they will call you multiple times from different numbers every day till you pay it there quick to charge but not quick to help if you ever need it if I could refi and change lenders I would .
I had previously complained about chfa in a review, but they called and made things right and I feel much more comfortable now! Communication is key! Thank you so much!
Alex at the Denver Downtown location was Super helpful, above & beyond customer service. Thank you! He resolved my issue in less than 10 minutes!
I have had dozens of clients that have used the unique loan programs offered thru CHFA. They help when others can’t. CHFA has been a complete pleasure to work with over the years. Thank you!
CHFA should be avoided at all costs. Think twice about getting any purchase loan that involves them. They are refusing to subordinate a FHA streamline refinance that saves our borrower $400 dollars a month!
I couldn’t have done it without my Lender New American Funding and John Jarvis or CHFA. I highly recommend CHFA and the opportunities provided. Now my loan has been sold to them as well. I’m happy and grateful for CHFA
CHFA has helped so many of my clients obtain home ownership that would not have otherwise been able to. Their down payment assistance programs and home buyer education classes are so valuable! They are very easy to work with as well!
Horrible company. Find another mortgage company, there are better out there. Customer service is a nightmare along with their website. They make it impossible to login or get any information and they don’t provide all information about …
They don’t stop incessant robo calls even when Ive already set up payment on their site and are within my grace period. They don’t stop calling even after sending them messages in writing to stop calling.
Absolute worst company to work with from a contractor stand point. They take over 3 weeks to issue payment and then send checks to the wrong person. I was hung up on and then they refused to transfer me to a supervisor. I will never recommend to any homeowner to use this company for their mortgage needs.
Terrible customer service. Incompetent agents. I submitted everything they required for a loan modification and they didn’t review any of it. Just sat on it and waited. They never responded to inquiries regarding progress, instead, sold …
By far the worst experience 💔 this company should be under investigation for fraud, providing false information, and tax and insurance scams. They refuse your payments, hang up on you when you have questions, and fail to communicate …
For me the process was so simple and easy. I was able to obtain down payment assistance as well as a portion of the closing costs. I cannot thank them enough for helping me obtain my first home. Thank you for everything you did to help me and working with my lender. You kept in constant contact with me and them. Great customer service.
It sure seems like the people that are complaining are the ones that took the down payment assistance and then even after going through the classes explaining all the costs involved in home ownership, did not comprehend that the house was …
Worst company ever. I have called, emailed, and faxed them over and over again for the past two months because my taxes and appraisal were incorrect and I was paying the commercial tax rate of 29%. They refuse to return your calls, and the …
If I could give no stars I would! No need for an explanation just be careful dealing with this company and the “assistance” they offer. They make life very difficult and offer no type of understanding or help even if they are the ones that make the mistake.
So sad a company that has so many complaints and no concern for anyone,but them selves can continue to stay open! Dealing with these people is like dealing with kids. Always poor excuses and hanging up on us after waiting on hold.
If I could give CHFA a zero I would, after trying to close on my home for months and months (that’s a whole other review), my loan was immediately sold to CHFA. This company is awful, extremely long hold times often, 25 questions when your …
THEY WON’T EVEN ASSIST ME DURING A PANDEMIC.
Yes, CHFA’s programs are there for you to take advantage of and obtain home ownership in this expensive market. But people should be very wary of their options. …
I wish they communicated more… I feel Ghosted
I should have written this review 8 years ago. Best experience buying a home ever. First of all they paid $7000 for me for my down payment – thank you Colorado and also it was the best mortgage company I have ever worked with – they really …
Chfa will disguise its self to say they want to help you when you cant get a home and give you a down payment assistance as a 2nd mortgage 15k. They jack up the interest rate to 4.75 percent making someone who couldn’t buy a house pay …
My first home buying experience was through CHFA, and even a year after moving from state and selling my home they continue to be more than helpful. Spoke with Claudia today in the Service Center and she was a delight to talk to, helped me …
Avoid if at all possible. We had this as our only option and thought OK. They are the worst. They harass you even before the payment is late, and then when you have a hardship and try and pay they block you from doing it online! I have …
I have been in my home now for over 23 years.. they have not credited one payment to me over the past two years and it’s driving me insane I have sent everything they’ve asked to prove to them that I have made the payments and continue to …
Awful customer service, no one knows what is going on. They never follow through with issues or concerns. I have had flood insurance for two years now and they are still trying to issue a fine and issue they’re own flood insurance which is 3 X more expensive. I am finally re-financing to get rid of CHFA.
My husband and I have had nothing but issues with CHFA since buying our house in 2009. We unfortunately filed for bankruptcy a few years ago and they stopped sending statements so you can pay by check and took away our online access. The …
Worst company EVER! If you are looking to use CHFA for the down payment assistance, save yourself the stress and go a different route!! CHFA is great as long as your payments are on time and you’re just a silent client. But the minute you …
If you have the option to go with a different company I suggest you do so they have the worst customer service they have the worst time waiting on hold every time you get transferred you have to re-enter all your information! They ask you a …
Hopefully it gets better over the years….initial customer service I’ve experienced hasn’t gone well.
Maybe it’s me, idk. Just doesn’t feel like my interests are important. Not a …
Not at all happy with the service I received from this company over the 10 years I have had my loan. It seems to have gotten a lot worse. If you miss a payment they start with letters and phone calls saying they are going to take your …
I purchased, and then sold, a home as my primary residence with CHFA as my lender. Their mortgage servicer, Dovenmuhle Mortgage, is horrible to deal with. Over the four years of my loan, there were year-to-year escrow shortages, no attempt …
As soon as my mortgage was changed over to these people
They never notified me that I would be paying them from now on …
Worst decision I ever made was to accept their “assistance”! Subordinate!!!!!!!! You could be paid off and I’d have a cheaper payment. You are a hindrance not a support! Once again, tried to get help all they do is refer you to the …
They have been very hard to get a hold of, I need the payoff for my loan and they have not sent it We have been asking for the pay off for over a week. They say they can only fax it and that they have but we have not received the fax. My …
Customer service is a awful experience was on hold for hours to get hung up on come to find out all numbers go to a call service “we are just a call service and have no real authority to actually help you” thanks chfa way to be there for your customers
Very unprofessional. I took a covid forbearance and when I tried settling it they extended it. Then finally they worked with me for a stand alone claim. I completed all the paperwork and sent it in. Now 2 months later they haven’t done …
1/29/2021 Edit – Called CHFA yet again this morning trying to figure out about our loan, since for the last nine months there has been zero communication from CHFA. CHFA has the absolute worst customer service! Its getting so bad, I am now …
CHFA SINGLE HANDEDLY COST US $25,000+
We recently had a fire at our condo in Denver, CO, and when we went to make a …
Easy to get into a mortgage, but trying to go thru a refi and pay off my mortgage and its day 9 and no payoff statement. Ridiculous how long it takes. They charge late fees for everything even if you are a day late. Disappointed in my service
For some reason, CHFA is unable to provide information on current financials. The information that is provided (if at all ) changes from call to call, has no credibility and fails to accurately explain anything. If they aren’t providing …
Worst company to ever deal with. They are completely unwilling to help you in any way. Tell you to email them but will never respond to any email you send them.
They have made paying my mortgage very frustrating. When u set up a payment for a specific day, they take it 1-2 weeks later. They take 1-2 weeks to process money orders after they have been received. They do not email you with information …
I have had no issues with CHFA until yesterday where two representatives I talked to were so rude and was lying about what they said while I was waiting for my Covid 19 loan modification application to be processed and approved. They were …
I would give them zero stars if possible. They do make it easy to get into a loan but.. once your attempting to refinance or sell they make you life a living hell. …
First time Home Buyers don’t go with CHFA I am sure there are other better first time home owners programs out there! I had made the mistake of paying first half of property tax and now the county says it’s paid in full can’t refund me …
Horrible mortgage services and customer service. My husband lost his job after our original mortgage company sold our loan to chfa and we had a returned payment online and now will only allow us to send in a money order. No matter what day …
After the experience my neighbor has had with this company, I am VERY disappointed in how they treat human beings. It’s understandable that so many people have gone through hard times, however the blatant disregard this company has had for …
We are trying to sell our condo that we bought using a loan from chfa. We have been requesting the loan payoff for 8 days now and not a single person at this office has given us a truthful answer. I don’t know if every single one of the …
Another bad experience, as I can’t access the website to pay while on vacation. Was given error code: 76027b2d9c646a03. If Biden hadn’t ruined our economy, I would be refinancing ASAP.
CHFA was the service/mortgage provider for my home of 5 years before I sold it earlier this year. Never had an issue with them and they made it possible to buy a home as a first time homeowner.
This company has zero idea what they are doing. Horrible in all sense of the word. I am an investor in the southern Colorado region and we have tried to help two sellers now that drastically needed assistance with their loan. Every time we …
Worst company ever!!!! Mishandled loan modification, then tried to foreclose!!! Realized they messed up when we were ready to refinance!
Now they won’t send correct payoff we have requested about 10 times the past 8 …
My dad passed away and unfortunately used chfa as his mortgage company. They made the entire process of settling the sale of house a nightmare. Would not communicate with my lawyers or even the title company. Sold the house and 2 weeks …
CHFA has stolen my money as well as 19 other borrowers and isn’t addressing it. 20 policies were paid on a bulk check that was supposed to go to All-State but CHFA mailed it and it was cashed by Bank of America and never received by …
Loan servicing with CHFA was sub-par. I would not recommend them. Customer service was sub-par and rude. Automated phone portal was inefficient and lots of transfers to other portals. We refinanced with another company, CHFA owes us a …
Care to explain why you offer the COVID relief on mortgages and send notices of foreclosure months later? Or why your customer service ratings are disgusting and why we are waiting over 2 hours to speak to anyone with your company if we are …
Great option, but if you can avoid having to deal with this careless company, do everything in your power to do so! …
Could care less about helping get into a favorable loan as a first time home buyer. All this company cares about is making profit. PMI is the worst. They did not disclose we I got the loan that this could not be removed for 11 years. I was …
CHFA is the worst, they are reporting incorrectly on my credit report they refuse to fix it. I will definitely be telling everyone of the terrible experience that it has been dealing with CHFA. My closing had to be pushed back two times …
If there was an option for a negative review, I would have given it. This is the WORST mortgage company EVER! Nobody knows what they are doing, and you will get 90 different answers from three different people. I have a mortgage through …
Where do I begin??? This place is a joke and crooked!
Offered COVID relief to me after being laid off in oil and gas industry 2 years ago. Got my loan modification approved! Resumed making payments in May of 2021. …
The absolute worst customer service experience I’ve ever had.
CHFA had a lien on my property 2 whole years after the loan was closed off. I called to simply request a document proving that was the case. After two …
CHFA made it so my husband and I could afford a house 😊 we live in a 3 bedroom home in a beautiful quiet neighborhood and we couldn’t be happier! It’s been a year and the CHFA process has been seamless. They’re so helpful with everything …