It’s weird you guys have so many police in the lobby. It’s even weirded that they are talking about their cocaine usage on the job for everyone to hear. This city is getting weird…
December 3, 2013, power outage in Eastmeadow area. We called, you said it would be two to three hours of outage. It was only half an hour. THANK YOU!!!!!!!!!!!!!!! 🙂
Excellent service i called in the middle of the night for service because of a problem I caused in my basement, I thought for sure that I would have a big bill for that but I was pleasantly surprised service person said that he was on call for that reason.
This place is not professional at all!! I paid my bill and they still havnt turned my electicity on, what a waste of time and money! They need to hire people that realy wanna work and do there JOB RIGHT!
Tried to call about an outage, but was waiting for 45+ minutes and nothing. Tried to look at the website but they don’t even have a functional website.
Utilities all paid up. They shut them off and act as if it’s acceptable to do that for no reason then expect you to wait several hours for them to turn it back on.
I have had to call here quite a few times over the years, and I must say it is probably the friendliest and most helpful call staff I have ever encountered.
Still don’t understand how this is not a “monopoly.” They say it’s not for profit/it’s run by the city etc. etc. but as a consumer what alternatives do I have?
I would rate this place -5 stars if I could. They are so unprofessional and never have enough tellers. Its a Friday and they only have 3 tellers and the place is packed. If you don’t have to go here, don’t. Or You will regret it!!
I have always had good experiences with the company , a good credit history , and they do work with you if needed . The customer service is excellent as well .
I was told I could pay online for free, logged on and it said only if you set up automatic payments. Said you can pay at location for free, drove down here from falcon only to find out that wasn’t true either unless you have cash or a …
Third outage in as many months, it’s like Colorado Springs Utilities is run by clowns from the circus. Buy a generator if you plan on living in the service area.
Terrible service. Talked to one amazing employee and then the next was completely useless and transferred me to different portal where I was forced to hang up instead of getting to a supervisor. Just trying to pay my last bill and close my account. I’m trying to give you money!!!!!
They are never helpful when you call the call center. They always just try to push younoff to doing everything online. Obviously if I am calling them it was something that I needed their help with. Wait on hold for an average of 15 minutes …
Have had a temporary gas line running through our yard for a month now and nothing has been done about it and every time I call I reach a different person who doesn’t know what they’re talking about. Terrible, terrible service.
Slow as molasses! The check reader never works, only 3 people taking 10 minutes to pay a bill. Then it takes 10 minutes for the next number to be called!! WOW! REALLY! No wonder they have TWO armed guards!!
Tim was timely, professional and very efficient! I am so very thankful for the young man who answered my call as well! He was very calming and seemed genuinely good hearted!
Very poor quality customer service. The lady I spoke with over the phone was disrespectful and inconsiderate. She continuously spoke over me without hearing my complaint. I am not rating one star because she was knowledgeable of the issue, but as a CSR I am extremely put off.
Called six times before they would add my wife to the account. They put some word on there that’s misspelled so bad it’s not even close to being her name or any other name I’ve ever heard of. We’re constantly hung up on ever time we call. …
These surging bills that are more than double without notification and without a choice of another carrier are a huge issue. Taking advantage of so many people!
One of the least environmentally progressive utilities in the nation. Colorado Springs Utilities is failing the people of Colorado Springs by turning a blind eye to innovative solutions. Reject Whitney Reservoir!
I can’t believe paying my bill online uses such an outdated, costly system like Western Union bill pay. Why don’t you come into the 21st century and take credit card or checking accounts online like everyone else in the world???
Get with it CSU!!!
These bad reviews are nonsense. It’s a utility company that allows for online payments With pretty good customer service. Use technology or start taking baths in the creeks.
Already payed bI’ll service cut off they said will take 12 hours to turn back on. When speaking to representit I’ve was told not her placell to overturn policy when bill already payed sorry glitch in system….
Be prepared to get nothing done in a long time. Trying to open a business is hard enough but leave it to this place to make it even harder! Whoever “Jake” is maybe the worst customer service rep I’ve ever spoken to…. good luck……
The staff you call for assistance or a question are always friendly and seem happy to help. I only put four stars because there location is so inconvenient to drive to. At least one can pay over the phone or online if they don’t want to drive all the way across town.
No flexibility AT ALL with payment arrangements. The only assistance you can receive is through a program called “LEAP”, which is really only helpful for the lower income bracket. I have never felt so frustrated before while trying to …
Every time I come to pay my bill the staff has such a good attitude! I commend them! Despite the fact that every time I go in the people waiting are nothing short of rude ass holes! Keep up the good work guys! Thanks for what you do.
I worked on CSU work sites from the fall of 2009 until March 8 2017. In the spring of 2016 Eric Ballotti from CSU barricade Support.investigated an incident that I was in volved in.Without his help I might have lost my job.Really. 2016 was a good year work wise.Thanks a lot..
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Your phone system said I had a 7 minute wait I’ve been waiting 15 minutes fix your system so it’s accurate or offer call backs we spend to much $ with you to not have a more convenient way to reach someone btw your website is horrible as well
Extremely poor communication. They care nothing of there customers. This is one thing I absolutely hate about colorado. Is that you can’t choose your utility company. They have really bad customer service and sometimes very rude!!! If I could rate them a Zero I would.
ATTENTION!!! ATTENTION!!! ATTENTION!!! ATTENTION!!! MEDICAL MARIJUANA GROWERS!!!! Colorado Springs Utilities is sharing its customers info with the police and then they go raid your house. It happened to me and a few growers I know. We need a few of us to sue this company!!!!!
This is not my personal experience, but a question. Should a double wide mobile home have an electric bill that averages $500 a month? My son has no central air, just window air conditioner in the summer, and he is afraid to run the central …
Never answer calls on outages, I have waited more than an hour to talk to someone and still haven’t reached anyone. Worst electric company, I’ve dealt with in any city.
I have always been pleased with the service and response of CSU. As a REALTOR, they also make starting and ending service for customers very easy which I can’t say about most of the other providers around Colorado Springs.
No matter what I do to conserve energy it keeps going up!!
It went from 40$ to 222$ over 9mo!?
This is after I unplugged everything, lowered my thermostat to 68 and got an electrical regulator!!
Damn thieves!!
I cannot say enough good things about colorado springs utilities. They are always quick and efficient about getting to you in your time of need and have the nicest employees!
Smelled gas, called CSU, they had a tech out in about 10 minutes who was able to repair one of our meters that had a small leak from hail damage. On top of that, I’ve never had any issues with them whatsoever over 5 years.
You guys are terrible..
CSU might be the worst utility company of all time.. if you didnt have a monopoly on the utilities around here I would definitely go somewhere else.. and btw …
Nobody likes to pay bills… but at least everyone here seems to be nice, quick, and professional. Every time I’ve had to come here, I’ve been taken care of by Chris. He’s friendly and professional, and just a good guy. Thanks Chris!
I am ashamed of this place. Not only are they exhorting the city and it citizens, they continue to raise prices for their own mistakes while refusing to change where power comes from. …
Thank you for coming out and checking our carbon monoxide levels when all of our detectors went off at the same time. The person who came was very professional and explained clearly what was going on and checked all our appliances.
I’ve had my issues over the years with you guys but one way or another it gets fixed. I hate seeing all these comments about a monopoly and you guys being the only utility company in town. I lived in Dallas that has tons of utility …
It seems like a lot of problems would be solved for people if they utilized the website for payments and leave going there for more serious business. That being said it is as efficient as it can be. Parking could turn into a nightmare. The tellers are friendly. Always efficient when problems arose and came speedily as possible.
This phone number is inaccurate. It is a number we received a scam call about twice now. They call when the company is closed and say they’re coming in 30mins to shut everything off because you didn’t pay your bill. Both times stressing the need of our bank account information right now to avoid shutoff.
This Company is PURE EVIL. CSU has monopolized the electricity in the area and they treat you accordingly. there moto is ” pay us or die” what are you going to do? go to another competitor? there are not any!! . truly awful service and zero …
CSU has the most caring, compassionate and helpful customer service I’ve ever come across in my life. I’ve never called and come across an employee that wasn’t so wonderful and helpful. Thank you for great service and you all are appreciated! ❤️
Our power and gas has been shut off for 3 weeks while they try and figure out how to fix a short in the power line. These people are incompetent and could care less!
Had a major flood in our basement caused by poor plumbing from a contractor. The problem was before the shut-off valve so the only way to stop the flooding was to shut off the curb stop valve. CSU was there and had the curb stop valve …
We called for help when our water heater quit and would not relight. Brian came soon after we called in our problem. He was kind, polite, friendly and professional. We are very pleased with him and his service!
Just set up my utilities account and spoke to the most helpful, kindest woman ever. Been having a really bad day and she was wonderful. Very appreciative of her and how easy she made it for me today.
Why can’t Colorado springs dam up one or two of our canyons west of the city? I’m really surprised our forefathers never have built reservoirs in the city city of Colorado Springs. Denver has ponds and reservoirs and places for water recreation We have plenty of creeks running through the springs area.
I’ve been using Colorado Springs Utilities for 8 years now. The water quality use to be very good. I remember when I first bought me house I had he water tested and it was 20ppm with a very low amount a chloramines. Now the water smells …
Impossible to report a power outage by phone. Extremely long wait times (2-3 hours)
with the standard message of higher than normal call volumes. What a bunch of bull!
I’ve never had a problem. I turn on the water, there it is. I hit the switch – I have light. I turn up the heat, gas makes things happen. I flush the toilet, stuff goes away. All good. …
Special thanks goes out to Bob (QC #2279) for going above and beyond by getting this tree off the line. I won’t go in to any more details, but great job. Thanks again.
Got a confusing bill. So I called to ensure I knew how much to pay and what I actually owed. Was told incorrect information twice. Then got a notice in the mail that my service would be shut off. This company is a joke
Someone is definitely filling their pockets💵🤑💰What a rip off.. Gas up at least 50% compared to last winter…If only wages would go up that much.
A total monopoly.. citizens tighten your belts🤬 …
CSU is the WORST! Bills on the summer well over $300.00. They want to brag that they have “great rates”, they suck. Utilities should be a company for the people, non profit. They are completely for profit. How can a CEO of a govt company make $446,000.00 a year……oh wait I know, by charging $350.00 a month for utilities.
When I called Ashley to set up my Utilities for my apartment a few days ago she was so helpful and polite. Her kindness honestly made my day. Thank you for being so pleasant to work with!
Despite the fact that I do not use the heater or air conditioner in my home, my electricity changes dramatically when the weather changes. So, I asked the idiot, and I do mean complete idiot, behind the counter how we could go about finding …
Pretty f’n solid service. Probably fixed more problems then I knew I had. You can focus on the fails, but, can you appreciate the wins? Heros go’ on, keep on’ keep’n on.
Not sure if I am rating the correct location but this review is in regards to Stashia (spelling??) in customer service. In short, I haven’t had CSU service since 2012 – I’ve moved a few times for jobs and in moving have had quite a few …
I am Complaining about a water sewage leak at my westside apt bldg. The odor in the bldg is so strong I can’t breathe without gagging in my bathroom. It is very unbearable. One of my neighbors is calling the work order number right now and …
There is no choice for utilities in Colorado Springs; therefore, I don’t understand the need to advertise and waste tax dollars. Also, they increase water rates every year due to droughts. How about decreasing rates when we do not have …
CSU customer for 30+ years. Have always had excellent service from CSU. We are lucky to have our own local city utilities instead of several distant faceless mega-companies. Hardly ever have service interruptions. Service calls are prompt and courteous. First-class operation.
Well after about five solid hours Colorado Springs Utilities finally got the power back on. It’s a good thing we have anti-trust laws right? So that people have options when you guys can’t get your crap together. Thanks again Colorado Springs Utilities. For being the “only” option in the area.
The are the worst company in the world. We have told them several times to remove autopay. They wont we keep getting double charged. We live paycheck to paycheck. I do not have the money to keep paying over draft fees. I know have $40. …
We’ve had accounts with CSU for many years (many : ). Their CS folks are consistently pleasant and knowledgeable. Have also worked with them a few times in the field. We’ve had positive experiences with their personnel at all …
Ive called 4 times to cust service to get my bill sent to my house or email or a plane flying by holding a banner and still have yet to recieve one bill. Ive got my account registered on line yet they still havent sent me a bill. All the …
Our city utility workers are fantastic! Very friendly and helpful. Zeb and his partner did a great job trimming trees around my house that were close to the power lines. Thanks to them, I can now park in my driveway again!
Riddle me this. Dead heat of summer, only run a fan at night. 1100sf house, 250.00 a month for utilities. Dead of winter, only leave the thermostat at 60 day 58 at night, house is pretty chilly all the time. 350.00 a month. …
I have had service through CSU for 3 years now and they have always been so extremely helpful and courteous. I dont have a bad word to say about them! Many utility companies don’t care about their customer service because they have the monopoly on an area anyway. Not the case with CSU at all!
This company is a joke being a Colorado native they have never been there for the client and they are only there for the dollar!!!
After paying $845.00 I got a disconnected still! Trying to come up with $350.00 …
Do not use the ECO program or allow them to install their thermostat. It will continuously elevate the temperature on it’s own resulting in much higher, not lower, bills. Mine went up over $40 a month. Basically informed that it is my problem and they will not adjust the bill.
Called them a few times when a transformer blew and power was out. They were very quick to respond and came out and fixed the problem to restore power very quickly. Haven’t had any issues. To all of the people giving one star because you don’t pay your bills, just pay your bills!
Yay for CS Utilities! Thanks so much to the workers who restored power to almost 2000 homes on a stormy Saturday evening! So grateful for your service! Hope everyone was safe!
This utility has a monopoly in Colorado Springs and behaves accordingly. After their website failed to allow me to register my account and their automated phone payment system failed to connect me and allow me to pay my bill, I was forced …
We just had the **BEST ** Service technician come out to my mom’s house and light our pilot lights and he even helped us with the programable thermostat and showed us how to change the furnace filter!! He was so nice and helpful!! Thank you 😊 …
Horrible and Very Sad!! So, it’s a necessity to have utilities, that is a given. BUT, COS UTILITIES as a company, think they are beyond that place, where they know customer support isn’t required and they have us locked into a system that …
Terrible experience. I moved out on 5/7 (and have never returned to the apartment) and they continued to charge me until 7/20, and now, in September, the first I hear about it is when they’re threatening to send me to collections. I …
My mother received a call from CSU billing department called this morning.
I, translated and remained suspicious at first since phishing scam calls have increased with scammers posing as every department you can imagine. Wanda? from …
Kiosk wont accept cash so they can charge you extra fees and steal your money! As you can planly see the kiosk says insert cash and the cash slot wont activate.
Wish there was another company that could provide us electricity here in Colorado. I lived in DC, Virginia, and Maryland and never experienced this ridiculousness ever. I rented an apartment at Ridgepointe in January, CSU wouldn’t approved …
This company is horrible, they overcharge, dont do anything, shut off your utilities randomly and won’t transfer service.
Somehow one company monopolizing all utilities isn’t illegal. …
Sent me to collections after I moved, and apparently had one more bill to pay. I never received any bill, phone call, email, etc, and found out over a year later after applying for a home loan. The company would not do anything to rectract …
I want to thank Colorado Springs Utilities for calling a tech guy out to our home just to turn on our pilot light for us. We have a 8 week baby and it was scary for me to not have any heat in our new home. The tech was here within the hour and helped us with so much more! So Thank You 🙏🏼 …
We have had good service for 35 years. Billing has never been a problem. They have a budget billing which has proven to be very helpful the last few years . I have a strong suspicion that most of the complainers don’t pay on time. If the …
Everything was fine until two AFTER I closed my account and moved out of state. When I closed my account, I paid my final bill and specifically asked “Is everything square? Any more bills that need to be addressed.” Their response was “No. …
I give it one star because I have to.
There needs to be another company in town because CSU is awful. I had a terrible experience with them in December that left me a complete wreck and crying …
Comments on 2 separate situations –
Called customer service to make a sma change on my account. The woman in customers service who handled my call was incredibly polite, knowledgeable, and …
“Scam artists” they are in the middle of scamming the federal government for millions of dollars. They put thousands of people in payment plans without telling them. Forcing them to pay higher Bill’s and without their knowledge, letting our …
I had to make a call to change our address for our utilities. I didn’t want to stay on the line waiting, so I opted to be called back when it was my turn. A few minutes after I hung up I got a call back from “Billy, the only Billy here”, a …
Great experience tonight. We had intermittent power outages in the house, but only certain areas. We reported the problem at the CSU website. In half an hour a tech arrived and started testing our power meter. He found that one of the two …
Colorado Springs just moved my utility box to a new location and did a good job cleaning up the mess. They cut off metal appendages that were no longer needed and sent the owner, Brian, of Kreative Resurfacing to fix the patio floor covering. Josh Dixon and his partner did a great job! I’d recommend them to anyone!
Had to pay them 77$ to get my utilities that was only one month past due back on. Went in at 9:30 in the morning and paid $80. The man working at the counter stated he would get the order put in right away as it was a very cold morning. By …
Called to transfer service from old home to new home, 3 weeks before the move. Turned my power off to the new home 3 weeks after the move. Called to get it turned back on, they said I never transferred service. Transferred service for a …
We called COS Utilities when the water main burst in our alleyway. The team responded quickly and they worked into the night to fix the problem. They were all kind and respectful, upstanding folks. Very grateful for the work they did and …
Coobra never saves my credit card. Your company never tells someone when the power will be shut off. You never give payment extensions. What good are you? Just keep it working? Sort of, I mean there are multiple outages per year with out …
Residential customer of CSU since 2012, nothing but praise for this organization. So many options for folks who are struggling and transparency in their operation. Love em
Had no issues when I was a CO resident and was receiving services from CSU. I moved to AZ and didn’t have my new utilities in my name for the first year. Recently, I have started utilities in my name again, and my current utility company …
FULL MONOPOLY!!! We definitely need more Utility companies in CS just like in Europe, so CS Utility company does not charge the hard working people twice because their payment system is not set up where once the payment is posted it does …
I hate the utility company regardless of whether I need them or not. I’ve had nothing but problems with them. I just made a 3rd payment this month & they still cut my power & I have a grand daughter here living that’s only a month & a half old!
I’ve had some money problems this last year a CSU has been amazing working with me. They’ve never been rude and have always given me a payment arrangement so I was able to keep my utilities on. I am so grateful for the various people I’ve …
CSU sorely needs to update/improve its service and customer support. In person service is very lacking (from its hours, to its locations, to its personal interactions). The online website is also lacking and needs serious updating. …
You a-holes are the worst “Not for profit” I have ever seen. Don’t lie and tell people you need to recover costs when you’re increasing prices by ~25% and FREQUENCY OF PAYMENTS to BI-WEEKLY. Absolutely the worst utility company I have ever had. Shame there isn’t any other option in my area or I’d move in a heartbeat.
I pay now more for water and use more water in my yard only watering 3 days a week. I had to increase zone times to compensate for not being able to water a shorter period daily. Doesn’t appear to me that’s a water saving plan. Just a plan …
It was my first time going through the process of getting my utilities turned back on and because of not knowing all the quirks I ended up having to call 3 times with different questions, but each time every person I talked to was very …
CS utilities did work in my neighborhood on November 2nd where they turned the power off and then on. When they turned the power back on the surge ruined my garage door opener which had worked perfectly up until November after they reset …
So tired of thier billing before the due date, over billing the wrong amount and then just saying, “your checks in the mail”. Customer service might as well just not answer the phone because they are totally incapable of doing the right …
I want to give 0 stats!! We got a disconnection notice that was posted and mailed ON THE DAY OUR BILL WAS DUE and our balance was only $60!!!! Get real!! I get told there is no grace period and if you don’t pay your bill ON THE DAY it’s due …
😊 so glad we live in a motel and don’t have to deal with Colorado springs utilities. By the looks of the reviews they are unpleasant. We are moving soon but until we get back down south ((where they are much more honest)) it will be in the hotel life for us. …
If I could leave 0 stars I would. I was charged two times in one month. One was $260 (and there was nothing on my account to show why it was so high) and the other was $91 which is what I usually paid every month. My husband called and was …
My elderly father is quite sick and the power has been out for going on 25 hours now. We have no heat which is critical to his survival. All the company can tell us is that they are working on it. That is very little help to someone who …
3 days without power. NO INFO from CSU. NOW they’re saying Saturday before everyone is restored!? I get that the wind storm was a disaster. At least we were able to borrow a generator…I pity the folks who can’t.
Why do you charge us for your beliefs about climate. This is criminal. If you want to do something based on your beliefs that is fine but you can’t make others pay for it. 58 percent increase to stop global warming. 2 degree change in …
Every month my bill is sky high. I can literally go out of town for three weeks and still get a $260 bill. Something isn’t right. Also outage every month literally I cannot deal. It is now freezing outside I have no heat and it’s once again another outage. The Worst !
Rates are ridiculous they claim we are getting a break of 60 dollars and my bill is the same. Just like any government agency they just lie and rip us off every chance they get. So what if the service works it costs so much it better work.
I’ve set up auto pay multiple times over the last two years, I’ve called to make sure it’s set up and call every once and a while to check it. I pay before my due date because recently they say my bank has been rejected the payments. …
They have always been very patient and kind in the 22 years I have been paying utilities. We are so lucky to have the water that we do! Don’t waste it!!!
It has been a nightmare trying to get utilities turned on with Colorado Springs Utilities. We have been trying since December and today after barely notifying us that we still needed to submit more information to “prove our identity” they …
Good grief!! Here we go AGAIN!!
Quit raising our bill!! Crazy people should of never voted for you nothing but a DISAPPOINTMENT month after month!! Nimrods😡😡 …
This is soley a rating for their customer service side of things. It’s interesting how I am the one that set up the account, gave them all the information from the get go, gave them my property manager information, THEY listed me as a …
For the past two months I have received a bill that is inaccurate. Both times I have called in they apologize, say they are aware of the issue, and it is in fact wide spread. They have no future plans for fixing it. The representative on …
Your bill will quadruple and they’ll just say, “Oh. You must been using it more because of the winter months…” I don’t turn the heat on during the day and we didn’t have an oven for 2 months while we waited on the new one but sure… oh …
This utility company is a joke. Getting their locators to do their job is a joke. 3 days turns into a week , and they can’t open a 3 ft gate or make a quick call to the homeowners to secure dogs. Absolutely no professionalism nor sense of …
Been a customer for 20+ years, always paid on time, now using scare tactics to force smart meter wifi upgrades. What could go wrong? Constant pressure and harrassment, “I have no choice” and they will “shut off my service” if I dont …
Wow, so the electricity goes out for some unknown reason and before ŵe could make it to the fuse box the utility guys are pulling up to fix it. I can’t believe how fast their response time is. Checked the circuit breaker and sure enough the …
12/15/21 the big wind storm knocked a branch down ripping my main power line off of my house I called at 10:30 am on hold for an hour!! I completely understand how bad it was in the city but keep in mind I have a live electrical wire live …
Does anyone at Colorado Springs Utilities know how to answer the phone? I have been on hold for 16 minutes that seems more like an hour because IT HAS BEEN AN HOUR!!!! People working for city, county, state and federal government wonder …
I’m from California and I called earlier to seek assistance for my younger brother who’s new in the US and needs help on applying the utilities. Meghan from customer service patiently assist us and addressed all our concerns.
I don’t understand why they can’t have an outdoor drop box drive through like they did for a hundred years. . I tried the online system on three accounts and after two months they didn’t know why it wouldn’t work for my accounts.. my bank …
We were overcharged for services during winter and we were refunded. Then they decide to raise prices AGAIN and my bill doubles. I’m sick of the yoyo billing.
Because their staff is neglectful , they sent a final bill to our old address and decided not to give us a call. The post office has been having issues due to covid so the mail is backed up and whatever bill they sent was not forwarded to …
I’ve been a customer since 1957 and have never had an issue with CS Utilities. Thank you for all your hours of work during this awful windstorm. I know you worked endlessly to get power back on. I live in the Bon Shopping Center area and was a bit cold but I brought out the blankets. Thank you so much for all you are doing.
I didn’t get her last name but Shannon needs to be a therapist, she was beyond amazing. I asked if she was a nice person or just good at her job! So awesome!
The absolute worst customer service I’ve ever received. They forced me to set up auto draft on my business account to avoid a large deposit – which I did, hesitantly, knowing their track record with things like this. They can’t even get my …
Used to be a great company to deal with but they have gone down-hill in the last few years. The service keeps getting worse while the prices sky-rocket. Also, the only option for paying in person is a kiosk in a bad part of town with no …
This utilities company is the worse. They said they were ready for this windstorm. Only 37,000 customers without power and here we are more than 24 hours and we still do not power. Food is bad who is gonna pay for that! Admit it you were not ready. But you are always ready to raise the rates that you do not obviously don’t deserve!
They have the worst service I have ever seen in my life. Not only is their business horrible in regards to charges and management (online payment charge kiosk payment charge, you are charged regardless of how you pay.) , their customer …
If you want to get ahold of this company you have to wait at least 2 hours.
I canceled my service with this company they did not input it in their computers instead of turning the power off they let it run 4 months and let my bill stack …
Its easy to “go green” by switching from coal to more expensive natural gas, when you’re not the one paying the price. No one who is VERY negatively affected by this ever got a vote on it. Now I cannot afford to keep my power on because CSU …
Website says they will send a letter weeks in advance of a meter upgrade and call the day before. Neither of those happened and a person rang the bell not in CSU apparel or truck saying he was there to change the meter. Not ok. If they come …
I work from home and there is literally an outage that lasts for many hours about every other week. I lose income due to this, yet the utility fees just keep on going up. They’re a big disappointment to our city.
Angela Kaufman is extremely helpful in the water department. She is extremely responsive and has assisted me with contacting other companies and other departments. Thank you, Angela!!
How are they going to charge a service fee for payments taken over the phone but their online billing site + app don’t work and just repeatedly redirect you to the same link that doesn’t work. Nonsense.
CSU has fallen apart. I am personally thoroughly disgusted with almost every aspect of their rookie operation. They need to make very serious upper management changes. Shameful!
Submitted an application well in advance to start service. They call me a day before to tell me I need to redo my application. Their ancient site does not allow you to create a log in or track your account. Why are there no other options for service?
Tried to report a great deal of water running down Collier Ave. and Brady today. But, because it’s Sunday, was unable to even leave a message. NO service on Sundays? The 7th day is Sat. Why do you have everything closed on Sunday!? I …
600 hundred dollar utility bill, two bedroom house. Also incredibly disappointed with how the wind storm has been handled. Being told I will be days without power because they don’t have enough workers to get power back on. With how much …
I was moving so I went online to stop and transfer my account to my new address. I completed the stop portion of the application and the gave them a start date at my new address. For whatever reason they processed the stop portion of the …
Again we wake up w no power. Multiple times this year already and last year the same. So when utilities was affordable no problems but now we pay 100% more w horrible service and no one can answer a phone. Thanks for fixing all of are …
Beware when you move out of your place that these shyster’s will
not fulfill your request to cancel your service, but instead continue
to bill you for service that you couldn’t have possibly used. That’s what …
I’m not really sure what the complaints are with this company, I have been dealing with this company since 2016 and I’ve had not 1 single issue, they’ve been very communicative. When I used to go directly into their offices to pay bills the …
Generally speaking, I have had no complaints with CSU, however this last wind storm 12/15/21 and the lengthy power outages changed that.
I can live with a day or two of outages during strong storms. And, I appreciated …
Maybe teach the people who work for you how to park. Maybe explain that they work I’m residential areas and their pickup doesn’t need to be in 3 parking spots when.. ya know… Other people actually live here. Common sense just out the window at this point.
Every time that I have had to contact Colorado Springs Utilies for anything -including moving- I have experienced great customer service. Our family has also taken advantage of the water-wise garden that is free to tour as well as …
My father passed away just over a year ago and left me and my siblings several properties. We have recently been targeted by thieves trying to post forged deeds to steal our properties. Colorado Springs Utilities BREACHED security …
CSU has by far the worst customer service Reps that I’ve ever come across. I called yesterday and spoke with Rachel and she was probably the rudest person I’ve ever experienced. I’m a customer you can’t treat your customers that way. My …
CSU is an excellent Utilities Company. We’ve been using them for about 15 years, and I don’t recall a single time we’ve had a power, gas or water outage. We recently had an electrical issue that needed to be looked at, and they sent someone …
I just spoke to Cynthia at CSU, she was SO INCREDIBLY LOVELY AND HELPFUL I had to leave this review immediately! She was fully invested in our conversation and in the questions I had, she was thorough in finding information and next steps …
Shut off our power and when we paid the last of the balance, they put in a request to get it turned back on within 24 hours. I have a 2 year old, who’s already sick.. thanks a lot. Sitting in the dark writing this so whatever.
If you Google what the average monthly utility bill is during the winter, it will tell tell you $165.12 (.9% below the Nat. Average) We are charged between $300-$500 EVERY MONTH. We have no major appliances plugged in and we use PROPANE to heat the place. Please report actual facts, very misleading.
Terrible
I called to cancel service for a specifix date but since their rep neglected to tell me I needed to call in a 2nd time- this was confirmed by them as all calls …
$500 for a 1,400sqft home? No way. Where was OUR vote to see if the COS Population wanted to switch the Drake Coal Plant to more expensive natural gas? I don’t remember one.. Because the city council and Polis don’t care about us! They …
I want to shout out Chekitha in customer service. I spoke with her on Friday because the check I sent hadn’t cleared the bank for more than a week. We decided to wait until today to see if the check had processed and she said she would …
I talked to them and they said if i made a payment they wouldn shut my bill off. I made the payment they turned it off any way. I have 3 kids and they dont care. Lady was extreamly rude even though i paid over 400 dollars
Has become WAAAAAAAY overpriced. Always been annoying to call in and use automated system. Did i mention wasaaay over priced. They are literally charging almost 200 a month for just gas at my house. Just gas, and nothing else. This …
Absolute WORST utility company I’ve ever had to deal with!
Constantly hiking rates and not caring about the community and how much they’re already suffering to make ends meet. …
This company turned off our power after we applied for assistance. It’s going to be 21 degrees tonight. I paid them even though we really cannot afford it right now. They said power will be on within 24 hours not the same day. The lady said …
I just got off the phone with a Jonetta from the CS department. She was super helpful! Answered all my questions above and beyond. I wish I had selected to do the survey after our call but I wasn’t expecting to get such great service. What …
This company is well on its way to regulating your thermostat. If you let them in, they’ll take over and keep the profit for themselves. This need to be disallowed and I will petition to do this. Stay out of my house and you will NEVER control my thermostat for your own gain. This is a promise.
I thought a monopoly is illegal. They raise their rates whenever they feel like it. I didn’t get a vote on the latest rate increase, did you? CSR’s don’t listen! I get a different answer every time I call (after waiting on hold forever). If …
The absolute worst customer service and you have to wait up to 24 hrs to get services restored. I am disabled due to seizures and have been waiting for power to be restored for over an hour and they say it could be 24 hrs to be restored. …
I have no complaints. The power rarely goes out and it is usually restored very quickly if it does (within 0-5 minutes). The two times the power was out for more than 45 minutes and I had work to do, I called and they were able to give me …
On 12/23/22, power in my apartment complex went out at 1:45pm. The CSU crews arrived promptly, replaced a large transformer, and had power back on by 4:45pm, while working in single digit temperatures. Excellent job!
I recently made two payments and both came back as pay segment cancellation. The routing number and account number was right in the portal. My bank never got these two payments. So we got charged 30 dollars for returned payment. Even called …
Terrible customer service, but they are the only gig in town so they can do what they want.
I’m a electrician and the administration, mark was his name was rude
Lobby should be open now, everything else is
Making payments is painful because of the cheap outsourced payment system they employ.
Pleasant phone people who have been more than willing to find resolutions to my problems.
In my 50 years as resident of Colorado Springs i cant remember the last time since the last time went out
Multiple power outages on Christmas??? Unreal.
Thx for turning the power back on for 1100 customers Thursday am.
I have always had a good experience with timely repairs and service. Keep it up!
As long as your politics won’t de regulate energy they will keep a monopoly,
The lady I spoke to was incredibly helpful and SO nice! Couldn’t ask for better customer service.
Unexplained charges… Different employees tell you 10 different stories. No one at the office knows correct information. Horrible customer service
It’s weird you guys have so many police in the lobby. It’s even weirded that they are talking about their cocaine usage on the job for everyone to hear. This city is getting weird…
Help no problems answer questions and caller was very professional
Make it as difficult as they can for you to pay your bill.. worst customer care I have ever seen
Always extraordinarily polite and helpful. I’ve been here for years and it’s the same in person, online, or over the phone. Thank you.
Excellent customer service.
Free off street parking and easy in and out for paying utilities.
You have the worst customer service I have experienced. You have irregular service and outages are plenty. And your agents are incompetent.
Biggest rip off and crooks I’ve ever seen. I’d avoid moving here solely because this corrupt city continues to let these crooks operate as a monopoly.
Talk about a monopoly. This company is owned by city council. Surprised collecting rain water is illegal?
The new website is NOT user friendly from my phone. I wish they had kept the old one.
Awful customer service. Tried resolving a billing issue and customer service was rude. I’m glad to be done with them.
Turned off my auto pay twice without notice, then when I talk to someone on their customer service chat, they quit responding
December 3, 2013, power outage in Eastmeadow area. We called, you said it would be two to three hours of outage. It was only half an hour. THANK YOU!!!!!!!!!!!!!!! 🙂
Kiosk is so convenient to use during these times! Available 24/7
Is it that hard to run a 3 way intersection in a work zone?
We calked then several of times to check on our heaters and did nit get a fast response
My utilities always work they always answer the phone during business hours. What more do you need from a utility company?
Amazing customer service
Thank you so much
Power went out with storm …
Gas prices going up 2 days right before we are supposed to get a huge winter storm? Thanks
Colorado Springs utility is the most goofed utility I’ve ever seen
automated phone service is poor
Would really be nice if you guys weren’t closed on black Friday because people are still moving and need to transfer utilities.
A$$holes!
Excellent service i called in the middle of the night for service because of a problem I caused in my basement, I thought for sure that I would have a big bill for that but I was pleasantly surprised service person said that he was on call for that reason.
Congratulations on padding your pockets. Shame on this companies greed. Aram is a crook.
This place is not professional at all!! I paid my bill and they still havnt turned my electicity on, what a waste of time and money! They need to hire people that realy wanna work and do there JOB RIGHT!
So long it’s been good to know you by Woody Guthrie.!
We have had no power for two days now, and may have a third night of cold. Why is it taking so long?
Is good I never had any problems The help me when I don’t have money to pay my bill because I lost my job.
Excellent customer service experience on the phone! Company put me first vs. the bottom line, so rare now a days!
Have called on multiple occasions, every team member has been super helpfull and friendly. Great customer service for a utility company.
Never an issue. My only problems have come from the contractors who did my solar panels, and they were not CSU.
Tried to call about an outage, but was waiting for 45+ minutes and nothing. Tried to look at the website but they don’t even have a functional website.
Utilities all paid up. They shut them off and act as if it’s acceptable to do that for no reason then expect you to wait several hours for them to turn it back on.
No more heat shelters, hope you guys don’t end up with too much blood on your hands with your inability to restore power to your customers.
Thank you Colorado Springs utilities for making me decide which I need more. Car insurance, or heat?
I have had to call here quite a few times over the years, and I must say it is probably the friendliest and most helpful call staff I have ever encountered.
Still don’t understand how this is not a “monopoly.” They say it’s not for profit/it’s run by the city etc. etc. but as a consumer what alternatives do I have?
I would rate this place -5 stars if I could. They are so unprofessional and never have enough tellers. Its a Friday and they only have 3 tellers and the place is packed. If you don’t have to go here, don’t. Or You will regret it!!
Worst utility company to deal with! They have very poor customer service!
I have always had good experiences with the company , a good credit history , and they do work with you if needed . The customer service is excellent as well .
I was told I could pay online for free, logged on and it said only if you set up automatic payments. Said you can pay at location for free, drove down here from falcon only to find out that wasn’t true either unless you have cash or a …
Third outage in as many months, it’s like Colorado Springs Utilities is run by clowns from the circus. Buy a generator if you plan on living in the service area.
Terrible service. Talked to one amazing employee and then the next was completely useless and transferred me to different portal where I was forced to hang up instead of getting to a supervisor. Just trying to pay my last bill and close my account. I’m trying to give you money!!!!!
Customer service is quick to respond and very friendly! The combined billing for all utilities is convenient.
They are never helpful when you call the call center. They always just try to push younoff to doing everything online. Obviously if I am calling them it was something that I needed their help with. Wait on hold for an average of 15 minutes …
Have had a temporary gas line running through our yard for a month now and nothing has been done about it and every time I call I reach a different person who doesn’t know what they’re talking about. Terrible, terrible service.
Power goes out each week in our area, by Broadmoor. I am sick of it!!!!!!
Slow as molasses! The check reader never works, only 3 people taking 10 minutes to pay a bill. Then it takes 10 minutes for the next number to be called!! WOW! REALLY! No wonder they have TWO armed guards!!
Scamming company posing as a private utility. Confusing billing and threats of service shutdown to scam more money from customers.
Tim was timely, professional and very efficient! I am so very thankful for the young man who answered my call as well! He was very calming and seemed genuinely good hearted!
Awful service, won’t respond to our calls about our cards being charged twice.
Power went out and the lead on duty interrupted me to say “it might be beacuase a customer ran their car into a power box.” …
Very poor quality customer service. The lady I spoke with over the phone was disrespectful and inconsiderate. She continuously spoke over me without hearing my complaint. I am not rating one star because she was knowledgeable of the issue, but as a CSR I am extremely put off.
Called six times before they would add my wife to the account. They put some word on there that’s misspelled so bad it’s not even close to being her name or any other name I’ve ever heard of. We’re constantly hung up on ever time we call. …
They do not even have a Dropbox for payments at this location!
I had to wait over 15 minutes to simply drop off a payment and they were not …
These surging bills that are more than double without notification and without a choice of another carrier are a huge issue. Taking advantage of so many people!
One of the least environmentally progressive utilities in the nation. Colorado Springs Utilities is failing the people of Colorado Springs by turning a blind eye to innovative solutions. Reject Whitney Reservoir!
I can’t believe paying my bill online uses such an outdated, costly system like Western Union bill pay. Why don’t you come into the 21st century and take credit card or checking accounts online like everyone else in the world???
Get with it CSU!!!
Audrey was super helpful and nice and took care of literally every question and need I had! The best customer service!
These bad reviews are nonsense. It’s a utility company that allows for online payments With pretty good customer service. Use technology or start taking baths in the creeks.
Already payed bI’ll service cut off they said will take 12 hours to turn back on. When speaking to representit I’ve was told not her placell to overturn policy when bill already payed sorry glitch in system….
Be prepared to get nothing done in a long time. Trying to open a business is hard enough but leave it to this place to make it even harder! Whoever “Jake” is maybe the worst customer service rep I’ve ever spoken to…. good luck……
The staff you call for assistance or a question are always friendly and seem happy to help. I only put four stars because there location is so inconvenient to drive to. At least one can pay over the phone or online if they don’t want to drive all the way across town.
No flexibility AT ALL with payment arrangements. The only assistance you can receive is through a program called “LEAP”, which is really only helpful for the lower income bracket. I have never felt so frustrated before while trying to …
Thanks for restoring power so fast in 80904. I was only on a generator one night after the wind storm and couldn’t be happier with your diligence.
Every time I come to pay my bill the staff has such a good attitude! I commend them! Despite the fact that every time I go in the people waiting are nothing short of rude ass holes! Keep up the good work guys! Thanks for what you do.
Thank you for your prompt response to our outage at 11:20pm…..restored by 11:50, Wasson are
I worked on CSU work sites from the fall of 2009 until March 8 2017. In the spring of 2016 Eric Ballotti from CSU barricade Support.investigated an incident that I was in volved in.Without his help I might have lost my job.Really. 2016 was a good year work wise.Thanks a lot..
…………..
Your phone system said I had a 7 minute wait I’ve been waiting 15 minutes fix your system so it’s accurate or offer call backs we spend to much $ with you to not have a more convenient way to reach someone btw your website is horrible as well
Extremely poor communication. They care nothing of there customers. This is one thing I absolutely hate about colorado. Is that you can’t choose your utility company. They have really bad customer service and sometimes very rude!!! If I could rate them a Zero I would.
ATTENTION!!! ATTENTION!!! ATTENTION!!! ATTENTION!!! MEDICAL MARIJUANA GROWERS!!!! Colorado Springs Utilities is sharing its customers info with the police and then they go raid your house. It happened to me and a few growers I know. We need a few of us to sue this company!!!!!
This is not my personal experience, but a question. Should a double wide mobile home have an electric bill that averages $500 a month? My son has no central air, just window air conditioner in the summer, and he is afraid to run the central …
Never answer calls on outages, I have waited more than an hour to talk to someone and still haven’t reached anyone. Worst electric company, I’ve dealt with in any city.
I have always been pleased with the service and response of CSU. As a REALTOR, they also make starting and ending service for customers very easy which I can’t say about most of the other providers around Colorado Springs.
No matter what I do to conserve energy it keeps going up!!
It went from 40$ to 222$ over 9mo!?
This is after I unplugged everything, lowered my thermostat to 68 and got an electrical regulator!!
Damn thieves!!
I cannot say enough good things about colorado springs utilities. They are always quick and efficient about getting to you in your time of need and have the nicest employees!
Smelled gas, called CSU, they had a tech out in about 10 minutes who was able to repair one of our meters that had a small leak from hail damage. On top of that, I’ve never had any issues with them whatsoever over 5 years.
You guys are terrible..
CSU might be the worst utility company of all time.. if you didnt have a monopoly on the utilities around here I would definitely go somewhere else.. and btw …
Nobody likes to pay bills… but at least everyone here seems to be nice, quick, and professional. Every time I’ve had to come here, I’ve been taken care of by Chris. He’s friendly and professional, and just a good guy. Thanks Chris!
I am ashamed of this place. Not only are they exhorting the city and it citizens, they continue to raise prices for their own mistakes while refusing to change where power comes from. …
Thank you for coming out and checking our carbon monoxide levels when all of our detectors went off at the same time. The person who came was very professional and explained clearly what was going on and checked all our appliances.
I’ve had my issues over the years with you guys but one way or another it gets fixed. I hate seeing all these comments about a monopoly and you guys being the only utility company in town. I lived in Dallas that has tons of utility …
It seems like a lot of problems would be solved for people if they utilized the website for payments and leave going there for more serious business. That being said it is as efficient as it can be. Parking could turn into a nightmare. The tellers are friendly. Always efficient when problems arose and came speedily as possible.
This phone number is inaccurate. It is a number we received a scam call about twice now. They call when the company is closed and say they’re coming in 30mins to shut everything off because you didn’t pay your bill. Both times stressing the need of our bank account information right now to avoid shutoff.
They have always been really wonderful to me in 22 years of using them. ❤️ support them.
This Company is PURE EVIL. CSU has monopolized the electricity in the area and they treat you accordingly. there moto is ” pay us or die” what are you going to do? go to another competitor? there are not any!! . truly awful service and zero …
5 nights families without power???? GET ON IT. DO WHAT IT TAKES TO GET THE JOB DONE asap. Don’t wait too long. Keep up the good work otherwise.
CSU has the most caring, compassionate and helpful customer service I’ve ever come across in my life. I’ve never called and come across an employee that wasn’t so wonderful and helpful. Thank you for great service and you all are appreciated! ❤️
Our power and gas has been shut off for 3 weeks while they try and figure out how to fix a short in the power line. These people are incompetent and could care less!
Had a major flood in our basement caused by poor plumbing from a contractor. The problem was before the shut-off valve so the only way to stop the flooding was to shut off the curb stop valve. CSU was there and had the curb stop valve …
We called for help when our water heater quit and would not relight. Brian came soon after we called in our problem. He was kind, polite, friendly and professional. We are very pleased with him and his service!
Just set up my utilities account and spoke to the most helpful, kindest woman ever. Been having a really bad day and she was wonderful. Very appreciative of her and how easy she made it for me today.
Why can’t Colorado springs dam up one or two of our canyons west of the city? I’m really surprised our forefathers never have built reservoirs in the city city of Colorado Springs. Denver has ponds and reservoirs and places for water recreation We have plenty of creeks running through the springs area.
I’ve been using Colorado Springs Utilities for 8 years now. The water quality use to be very good. I remember when I first bought me house I had he water tested and it was 20ppm with a very low amount a chloramines. Now the water smells …
As Far As I am Concerned — They ROCK!!!
They take great care of the people of Colorado Springs and compared to other …
Impossible to report a power outage by phone. Extremely long wait times (2-3 hours)
with the standard message of higher than normal call volumes. What a bunch of bull!
I’ve never had a problem. I turn on the water, there it is. I hit the switch – I have light. I turn up the heat, gas makes things happen. I flush the toilet, stuff goes away. All good. …
Special thanks goes out to Bob (QC #2279) for going above and beyond by getting this tree off the line. I won’t go in to any more details, but great job. Thanks again.
Got a confusing bill. So I called to ensure I knew how much to pay and what I actually owed. Was told incorrect information twice. Then got a notice in the mail that my service would be shut off. This company is a joke
Someone is definitely filling their pockets💵🤑💰What a rip off.. Gas up at least 50% compared to last winter…If only wages would go up that much.
A total monopoly.. citizens tighten your belts🤬 …
CSU is the WORST! Bills on the summer well over $300.00. They want to brag that they have “great rates”, they suck. Utilities should be a company for the people, non profit. They are completely for profit. How can a CEO of a govt company make $446,000.00 a year……oh wait I know, by charging $350.00 a month for utilities.
When I called Ashley to set up my Utilities for my apartment a few days ago she was so helpful and polite. Her kindness honestly made my day. Thank you for being so pleasant to work with!
Despite the fact that I do not use the heater or air conditioner in my home, my electricity changes dramatically when the weather changes. So, I asked the idiot, and I do mean complete idiot, behind the counter how we could go about finding …
Pretty f’n solid service. Probably fixed more problems then I knew I had. You can focus on the fails, but, can you appreciate the wins? Heros go’ on, keep on’ keep’n on.
Not sure if I am rating the correct location but this review is in regards to Stashia (spelling??) in customer service. In short, I haven’t had CSU service since 2012 – I’ve moved a few times for jobs and in moving have had quite a few …
I am Complaining about a water sewage leak at my westside apt bldg. The odor in the bldg is so strong I can’t breathe without gagging in my bathroom. It is very unbearable. One of my neighbors is calling the work order number right now and …
There is no choice for utilities in Colorado Springs; therefore, I don’t understand the need to advertise and waste tax dollars. Also, they increase water rates every year due to droughts. How about decreasing rates when we do not have …
CSU customer for 30+ years. Have always had excellent service from CSU. We are lucky to have our own local city utilities instead of several distant faceless mega-companies. Hardly ever have service interruptions. Service calls are prompt and courteous. First-class operation.
I own multiple properties in Old Colorado City, Downtown, Knob Hill, and UCCS.
I am amazed by the quality of CSU’s customer service. Service …
Well after about five solid hours Colorado Springs Utilities finally got the power back on. It’s a good thing we have anti-trust laws right? So that people have options when you guys can’t get your crap together. Thanks again Colorado Springs Utilities. For being the “only” option in the area.
The are the worst company in the world. We have told them several times to remove autopay. They wont we keep getting double charged. We live paycheck to paycheck. I do not have the money to keep paying over draft fees. I know have $40. …
We’ve had accounts with CSU for many years (many : ). Their CS folks are consistently pleasant and knowledgeable. Have also worked with them a few times in the field. We’ve had positive experiences with their personnel at all …
Ive called 4 times to cust service to get my bill sent to my house or email or a plane flying by holding a banner and still have yet to recieve one bill. Ive got my account registered on line yet they still havent sent me a bill. All the …
Our city utility workers are fantastic! Very friendly and helpful. Zeb and his partner did a great job trimming trees around my house that were close to the power lines. Thanks to them, I can now park in my driveway again!
Riddle me this. Dead heat of summer, only run a fan at night. 1100sf house, 250.00 a month for utilities. Dead of winter, only leave the thermostat at 60 day 58 at night, house is pretty chilly all the time. 350.00 a month. …
I have had service through CSU for 3 years now and they have always been so extremely helpful and courteous. I dont have a bad word to say about them! Many utility companies don’t care about their customer service because they have the monopoly on an area anyway. Not the case with CSU at all!
This company is a joke being a Colorado native they have never been there for the client and they are only there for the dollar!!!
After paying $845.00 I got a disconnected still! Trying to come up with $350.00 …
Do not use the ECO program or allow them to install their thermostat. It will continuously elevate the temperature on it’s own resulting in much higher, not lower, bills. Mine went up over $40 a month. Basically informed that it is my problem and they will not adjust the bill.
Called them a few times when a transformer blew and power was out. They were very quick to respond and came out and fixed the problem to restore power very quickly. Haven’t had any issues. To all of the people giving one star because you don’t pay your bills, just pay your bills!
Yay for CS Utilities! Thanks so much to the workers who restored power to almost 2000 homes on a stormy Saturday evening! So grateful for your service! Hope everyone was safe!
Way over priced. Considering its a company that by law isn’t supposed to.
This utility has a monopoly in Colorado Springs and behaves accordingly. After their website failed to allow me to register my account and their automated phone payment system failed to connect me and allow me to pay my bill, I was forced …
We just had the **BEST ** Service technician come out to my mom’s house and light our pilot lights and he even helped us with the programable thermostat and showed us how to change the furnace filter!! He was so nice and helpful!! Thank you 😊 …
Horrible and Very Sad!! So, it’s a necessity to have utilities, that is a given. BUT, COS UTILITIES as a company, think they are beyond that place, where they know customer support isn’t required and they have us locked into a system that …
Terrible experience. I moved out on 5/7 (and have never returned to the apartment) and they continued to charge me until 7/20, and now, in September, the first I hear about it is when they’re threatening to send me to collections. I …
My mother received a call from CSU billing department called this morning.
I, translated and remained suspicious at first since phishing scam calls have increased with scammers posing as every department you can imagine. Wanda? from …
Kiosk wont accept cash so they can charge you extra fees and steal your money! As you can planly see the kiosk says insert cash and the cash slot wont activate.
I never thought I would miss doing business with XCel Energy, but after using Colorado Springs Utilities for 2 years, I do. …
Wish there was another company that could provide us electricity here in Colorado. I lived in DC, Virginia, and Maryland and never experienced this ridiculousness ever. I rented an apartment at Ridgepointe in January, CSU wouldn’t approved …
This company is horrible, they overcharge, dont do anything, shut off your utilities randomly and won’t transfer service.
Somehow one company monopolizing all utilities isn’t illegal. …
Ive lived in bigger places than I have now, but yet my bill is doubled nowadays. Taking advantage of us at this point….
Sent me to collections after I moved, and apparently had one more bill to pay. I never received any bill, phone call, email, etc, and found out over a year later after applying for a home loan. The company would not do anything to rectract …
Excellent and then some!
We had a construction crew at our house today to replace our fence. While …
I want to thank Colorado Springs Utilities for calling a tech guy out to our home just to turn on our pilot light for us. We have a 8 week baby and it was scary for me to not have any heat in our new home. The tech was here within the hour and helped us with so much more! So Thank You 🙏🏼 …
We have had good service for 35 years. Billing has never been a problem. They have a budget billing which has proven to be very helpful the last few years . I have a strong suspicion that most of the complainers don’t pay on time. If the …
Everything was fine until two AFTER I closed my account and moved out of state. When I closed my account, I paid my final bill and specifically asked “Is everything square? Any more bills that need to be addressed.” Their response was “No. …
I give it one star because I have to.
There needs to be another company in town because CSU is awful. I had a terrible experience with them in December that left me a complete wreck and crying …
Comments on 2 separate situations –
Called customer service to make a sma change on my account. The woman in customers service who handled my call was incredibly polite, knowledgeable, and …
“Scam artists” they are in the middle of scamming the federal government for millions of dollars. They put thousands of people in payment plans without telling them. Forcing them to pay higher Bill’s and without their knowledge, letting our …
I had to make a call to change our address for our utilities. I didn’t want to stay on the line waiting, so I opted to be called back when it was my turn. A few minutes after I hung up I got a call back from “Billy, the only Billy here”, a …
Lowest prices we’ve ever paid for utilities. Customer service is prompt and actually answers our questions.
Great experience tonight. We had intermittent power outages in the house, but only certain areas. We reported the problem at the CSU website. In half an hour a tech arrived and started testing our power meter. He found that one of the two …
Colorado Springs just moved my utility box to a new location and did a good job cleaning up the mess. They cut off metal appendages that were no longer needed and sent the owner, Brian, of Kreative Resurfacing to fix the patio floor covering. Josh Dixon and his partner did a great job! I’d recommend them to anyone!
No communication and bill increased large amount without reason after meter change
Had to pay them 77$ to get my utilities that was only one month past due back on. Went in at 9:30 in the morning and paid $80. The man working at the counter stated he would get the order put in right away as it was a very cold morning. By …
Called to transfer service from old home to new home, 3 weeks before the move. Turned my power off to the new home 3 weeks after the move. Called to get it turned back on, they said I never transferred service. Transferred service for a …
We called COS Utilities when the water main burst in our alleyway. The team responded quickly and they worked into the night to fix the problem. They were all kind and respectful, upstanding folks. Very grateful for the work they did and …
Coobra never saves my credit card. Your company never tells someone when the power will be shut off. You never give payment extensions. What good are you? Just keep it working? Sort of, I mean there are multiple outages per year with out …
Residential customer of CSU since 2012, nothing but praise for this organization. So many options for folks who are struggling and transparency in their operation. Love em
Had no issues when I was a CO resident and was receiving services from CSU. I moved to AZ and didn’t have my new utilities in my name for the first year. Recently, I have started utilities in my name again, and my current utility company …
FULL MONOPOLY!!! We definitely need more Utility companies in CS just like in Europe, so CS Utility company does not charge the hard working people twice because their payment system is not set up where once the payment is posted it does …
I hate the utility company regardless of whether I need them or not. I’ve had nothing but problems with them. I just made a 3rd payment this month & they still cut my power & I have a grand daughter here living that’s only a month & a half old!
Ive had no issues with CSU. They even came by in 2 days and chopped up my tree that was hanging on the power lines. Thanks!
I’ve had some money problems this last year a CSU has been amazing working with me. They’ve never been rude and have always given me a payment arrangement so I was able to keep my utilities on. I am so grateful for the various people I’ve …
This Company is a rip off. They have no ACCOUNTABILITY for there Work.
We lose Business because their pole caught on fire. They have been out many …
CSU sorely needs to update/improve its service and customer support. In person service is very lacking (from its hours, to its locations, to its personal interactions). The online website is also lacking and needs serious updating. …
You a-holes are the worst “Not for profit” I have ever seen. Don’t lie and tell people you need to recover costs when you’re increasing prices by ~25% and FREQUENCY OF PAYMENTS to BI-WEEKLY. Absolutely the worst utility company I have ever had. Shame there isn’t any other option in my area or I’d move in a heartbeat.
I pay now more for water and use more water in my yard only watering 3 days a week. I had to increase zone times to compensate for not being able to water a shorter period daily. Doesn’t appear to me that’s a water saving plan. Just a plan …
It was my first time going through the process of getting my utilities turned back on and because of not knowing all the quirks I ended up having to call 3 times with different questions, but each time every person I talked to was very …
CS utilities did work in my neighborhood on November 2nd where they turned the power off and then on. When they turned the power back on the surge ruined my garage door opener which had worked perfectly up until November after they reset …
So tired of thier billing before the due date, over billing the wrong amount and then just saying, “your checks in the mail”. Customer service might as well just not answer the phone because they are totally incapable of doing the right …
Absolutely horrible customer service and also deplorable pricing for utilities. I’m severely disappointed with this company.
I want to give 0 stats!! We got a disconnection notice that was posted and mailed ON THE DAY OUR BILL WAS DUE and our balance was only $60!!!! Get real!! I get told there is no grace period and if you don’t pay your bill ON THE DAY it’s due …
😊 so glad we live in a motel and don’t have to deal with Colorado springs utilities. By the looks of the reviews they are unpleasant. We are moving soon but until we get back down south ((where they are much more honest)) it will be in the hotel life for us. …
If I could leave 0 stars I would. I was charged two times in one month. One was $260 (and there was nothing on my account to show why it was so high) and the other was $91 which is what I usually paid every month. My husband called and was …
I’m sick and tired of the board voting for rate increases! They do not represent their customer’s interests!
Every month I try to pay my bill and cant access Kubra. Password never works. Please fix this.
My elderly father is quite sick and the power has been out for going on 25 hours now. We have no heat which is critical to his survival. All the company can tell us is that they are working on it. That is very little help to someone who …
3 days without power. NO INFO from CSU. NOW they’re saying Saturday before everyone is restored!? I get that the wind storm was a disaster. At least we were able to borrow a generator…I pity the folks who can’t.
Why do you charge us for your beliefs about climate. This is criminal. If you want to do something based on your beliefs that is fine but you can’t make others pay for it. 58 percent increase to stop global warming. 2 degree change in …
worse company in COS. They are constantly raising rates when they feel like it.
Every month my bill is sky high. I can literally go out of town for three weeks and still get a $260 bill. Something isn’t right. Also outage every month literally I cannot deal. It is now freezing outside I have no heat and it’s once again another outage. The Worst !
Rates are ridiculous they claim we are getting a break of 60 dollars and my bill is the same. Just like any government agency they just lie and rip us off every chance they get. So what if the service works it costs so much it better work.
I’ve set up auto pay multiple times over the last two years, I’ve called to make sure it’s set up and call every once and a while to check it. I pay before my due date because recently they say my bank has been rejected the payments. …
They have always been very patient and kind in the 22 years I have been paying utilities. We are so lucky to have the water that we do! Don’t waste it!!!
It has been a nightmare trying to get utilities turned on with Colorado Springs Utilities. We have been trying since December and today after barely notifying us that we still needed to submit more information to “prove our identity” they …
Good grief!! Here we go AGAIN!!
Quit raising our bill!! Crazy people should of never voted for you nothing but a DISAPPOINTMENT month after month!! Nimrods😡😡 …
This is soley a rating for their customer service side of things. It’s interesting how I am the one that set up the account, gave them all the information from the get go, gave them my property manager information, THEY listed me as a …
For the past two months I have received a bill that is inaccurate. Both times I have called in they apologize, say they are aware of the issue, and it is in fact wide spread. They have no future plans for fixing it. The representative on …
Your bill will quadruple and they’ll just say, “Oh. You must been using it more because of the winter months…” I don’t turn the heat on during the day and we didn’t have an oven for 2 months while we waited on the new one but sure… oh …
The DIY kiosk is fine but they could use another one
This utility company is a joke. Getting their locators to do their job is a joke. 3 days turns into a week , and they can’t open a 3 ft gate or make a quick call to the homeowners to secure dogs. Absolutely no professionalism nor sense of …
Been a customer for 20+ years, always paid on time, now using scare tactics to force smart meter wifi upgrades. What could go wrong? Constant pressure and harrassment, “I have no choice” and they will “shut off my service” if I dont …
Wow, so the electricity goes out for some unknown reason and before ŵe could make it to the fuse box the utility guys are pulling up to fix it. I can’t believe how fast their response time is. Checked the circuit breaker and sure enough the …
12/15/21 the big wind storm knocked a branch down ripping my main power line off of my house I called at 10:30 am on hold for an hour!! I completely understand how bad it was in the city but keep in mind I have a live electrical wire live …
Does anyone at Colorado Springs Utilities know how to answer the phone? I have been on hold for 16 minutes that seems more like an hour because IT HAS BEEN AN HOUR!!!! People working for city, county, state and federal government wonder …
I’m from California and I called earlier to seek assistance for my younger brother who’s new in the US and needs help on applying the utilities. Meghan from customer service patiently assist us and addressed all our concerns.
I don’t understand why they can’t have an outdoor drop box drive through like they did for a hundred years. . I tried the online system on three accounts and after two months they didn’t know why it wouldn’t work for my accounts.. my bank …
We were overcharged for services during winter and we were refunded. Then they decide to raise prices AGAIN and my bill doubles. I’m sick of the yoyo billing.
Because their staff is neglectful , they sent a final bill to our old address and decided not to give us a call. The post office has been having issues due to covid so the mail is backed up and whatever bill they sent was not forwarded to …
I’ve been a customer since 1957 and have never had an issue with CS Utilities. Thank you for all your hours of work during this awful windstorm. I know you worked endlessly to get power back on. I live in the Bon Shopping Center area and was a bit cold but I brought out the blankets. Thank you so much for all you are doing.
I didn’t get her last name but Shannon needs to be a therapist, she was beyond amazing. I asked if she was a nice person or just good at her job! So awesome!
This company would be more useful if it went to the home of sinners.
No matter how you pay your overcharged bill, they still charge you a convenience fee. Crooked thieves
Insanely over priced amd expensive. I have a 1 bedroom small apartment that I’m barely at and it’s costing me $150 a month some how
The absolute worst customer service I’ve ever received. They forced me to set up auto draft on my business account to avoid a large deposit – which I did, hesitantly, knowing their track record with things like this. They can’t even get my …
Used to be a great company to deal with but they have gone down-hill in the last few years. The service keeps getting worse while the prices sky-rocket. Also, the only option for paying in person is a kiosk in a bad part of town with no …
This utilities company is the worse. They said they were ready for this windstorm. Only 37,000 customers without power and here we are more than 24 hours and we still do not power. Food is bad who is gonna pay for that! Admit it you were not ready. But you are always ready to raise the rates that you do not obviously don’t deserve!
They have the worst service I have ever seen in my life. Not only is their business horrible in regards to charges and management (online payment charge kiosk payment charge, you are charged regardless of how you pay.) , their customer …
If you want to get ahold of this company you have to wait at least 2 hours.
I canceled my service with this company they did not input it in their computers instead of turning the power off they let it run 4 months and let my bill stack …
Why does the website say I can call for services when you won’t let me do said services over the phone? …
Its easy to “go green” by switching from coal to more expensive natural gas, when you’re not the one paying the price. No one who is VERY negatively affected by this ever got a vote on it. Now I cannot afford to keep my power on because CSU …
Website says they will send a letter weeks in advance of a meter upgrade and call the day before. Neither of those happened and a person rang the bell not in CSU apparel or truck saying he was there to change the meter. Not ok. If they come …
I work from home and there is literally an outage that lasts for many hours about every other week. I lose income due to this, yet the utility fees just keep on going up. They’re a big disappointment to our city.
Angela Kaufman is extremely helpful in the water department. She is extremely responsive and has assisted me with contacting other companies and other departments. Thank you, Angela!!
How are they going to charge a service fee for payments taken over the phone but their online billing site + app don’t work and just repeatedly redirect you to the same link that doesn’t work. Nonsense.
CSU has fallen apart. I am personally thoroughly disgusted with almost every aspect of their rookie operation. They need to make very serious upper management changes. Shameful!
Submitted an application well in advance to start service. They call me a day before to tell me I need to redo my application. Their ancient site does not allow you to create a log in or track your account. Why are there no other options for service?
Tried to report a great deal of water running down Collier Ave. and Brady today. But, because it’s Sunday, was unable to even leave a message. NO service on Sundays? The 7th day is Sat. Why do you have everything closed on Sunday!? I …
600 hundred dollar utility bill, two bedroom house. Also incredibly disappointed with how the wind storm has been handled. Being told I will be days without power because they don’t have enough workers to get power back on. With how much …
I was moving so I went online to stop and transfer my account to my new address. I completed the stop portion of the application and the gave them a start date at my new address. For whatever reason they processed the stop portion of the …
Again we wake up w no power. Multiple times this year already and last year the same. So when utilities was affordable no problems but now we pay 100% more w horrible service and no one can answer a phone. Thanks for fixing all of are …
Beware when you move out of your place that these shyster’s will
not fulfill your request to cancel your service, but instead continue
to bill you for service that you couldn’t have possibly used. That’s what …
I’m not really sure what the complaints are with this company, I have been dealing with this company since 2016 and I’ve had not 1 single issue, they’ve been very communicative. When I used to go directly into their offices to pay bills the …
Generally speaking, I have had no complaints with CSU, however this last wind storm 12/15/21 and the lengthy power outages changed that.
I can live with a day or two of outages during strong storms. And, I appreciated …
Maybe teach the people who work for you how to park. Maybe explain that they work I’m residential areas and their pickup doesn’t need to be in 3 parking spots when.. ya know… Other people actually live here. Common sense just out the window at this point.
Every time that I have had to contact Colorado Springs Utilies for anything -including moving- I have experienced great customer service. Our family has also taken advantage of the water-wise garden that is free to tour as well as …
My father passed away just over a year ago and left me and my siblings several properties. We have recently been targeted by thieves trying to post forged deeds to steal our properties. Colorado Springs Utilities BREACHED security …
CSU has by far the worst customer service Reps that I’ve ever come across. I called yesterday and spoke with Rachel and she was probably the rudest person I’ve ever experienced. I’m a customer you can’t treat your customers that way. My …
CSU is an excellent Utilities Company. We’ve been using them for about 15 years, and I don’t recall a single time we’ve had a power, gas or water outage. We recently had an electrical issue that needed to be looked at, and they sent someone …
I just spoke to Cynthia at CSU, she was SO INCREDIBLY LOVELY AND HELPFUL I had to leave this review immediately! She was fully invested in our conversation and in the questions I had, she was thorough in finding information and next steps …
Shut off our power and when we paid the last of the balance, they put in a request to get it turned back on within 24 hours. I have a 2 year old, who’s already sick.. thanks a lot. Sitting in the dark writing this so whatever.
If you Google what the average monthly utility bill is during the winter, it will tell tell you $165.12 (.9% below the Nat. Average) We are charged between $300-$500 EVERY MONTH. We have no major appliances plugged in and we use PROPANE to heat the place. Please report actual facts, very misleading.
Terrible
I called to cancel service for a specifix date but since their rep neglected to tell me I needed to call in a 2nd time- this was confirmed by them as all calls …
$500 for a 1,400sqft home? No way. Where was OUR vote to see if the COS Population wanted to switch the Drake Coal Plant to more expensive natural gas? I don’t remember one.. Because the city council and Polis don’t care about us! They …
I want to shout out Chekitha in customer service. I spoke with her on Friday because the check I sent hadn’t cleared the bank for more than a week. We decided to wait until today to see if the check had processed and she said she would …
I talked to them and they said if i made a payment they wouldn shut my bill off. I made the payment they turned it off any way. I have 3 kids and they dont care. Lady was extreamly rude even though i paid over 400 dollars
Has become WAAAAAAAY overpriced. Always been annoying to call in and use automated system. Did i mention wasaaay over priced. They are literally charging almost 200 a month for just gas at my house. Just gas, and nothing else. This …
Absolute WORST utility company I’ve ever had to deal with!
Constantly hiking rates and not caring about the community and how much they’re already suffering to make ends meet. …
This company turned off our power after we applied for assistance. It’s going to be 21 degrees tonight. I paid them even though we really cannot afford it right now. They said power will be on within 24 hours not the same day. The lady said …
I just got off the phone with a Jonetta from the CS department. She was super helpful! Answered all my questions above and beyond. I wish I had selected to do the survey after our call but I wasn’t expecting to get such great service. What …
This company is well on its way to regulating your thermostat. If you let them in, they’ll take over and keep the profit for themselves. This need to be disallowed and I will petition to do this. Stay out of my house and you will NEVER control my thermostat for your own gain. This is a promise.
I thought a monopoly is illegal. They raise their rates whenever they feel like it. I didn’t get a vote on the latest rate increase, did you? CSR’s don’t listen! I get a different answer every time I call (after waiting on hold forever). If …
The absolute worst customer service and you have to wait up to 24 hrs to get services restored. I am disabled due to seizures and have been waiting for power to be restored for over an hour and they say it could be 24 hrs to be restored. …
I have no complaints. The power rarely goes out and it is usually restored very quickly if it does (within 0-5 minutes). The two times the power was out for more than 45 minutes and I had work to do, I called and they were able to give me …
On 12/23/22, power in my apartment complex went out at 1:45pm. The CSU crews arrived promptly, replaced a large transformer, and had power back on by 4:45pm, while working in single digit temperatures. Excellent job!
Don’t trust this company, they have on multiple occasions said they would ask for access to my home then entered anyway. …
I recently made two payments and both came back as pay segment cancellation. The routing number and account number was right in the portal. My bank never got these two payments. So we got charged 30 dollars for returned payment. Even called …