Columbia Gas of Ohio is an investor-owned public utility that sells natural gas and provides gas transportation services to customers in Ohio.
| Friday | 7AM to 7PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
290 W Nationwide Blvd, Columbus, OH 43215
Actually no stars AT ALL….. very time i go to pay my bill they raise it like im nt going to notice theirs 30 extra dollars than you said i had to pay. WOW.
very unproffesional to say yup….YOU SAY YES DESI ……yes we will schedule to have your gas turned off …nope …we will not need anyone there to sign ..is wrong …NO …IS THE PROPER RESPONSE …….YOU SOUND LIKE A BORED TEENAGER ….
No Saturday hours later Than 12p,Not Good, but the electric company does!
If you leave Columbia Gas because you moved and they don’t supply gas at your new place. They will change you a fee. When you call and try to talk to them. They just lie to you and be rude
Bad customer very rude disrespectful.
Great Customer Service experience. I spoke with Dottie and she helped resolve my concerns. She was very polite and responsive to my needs.
Very professional and knowledgeable about serving their communities. They provide a clean alternative source of fuel to electricity.
I think your CDL drivers of trucks with trailers need to learn how to zipper merge instead of blocking people, especially when emergency services are the reason for people merging.
Terrible experience. Apparently the weekend is on call for emergencies only. We moved into a new home, gas was turned off, it’s in the 20s, and we have an infant..apparently that’s not an emergency.
Terrible outdated website and online payment system
This is the worest company i ever see in America. They give a fax number that doesn’t work when we call them again they say try it. I wish i don’t pay my money for rent.
Incredibly poor customer service. I cannot put into words how utterly disappointed I am in this company. If I had another choice, I would have dropped this company years ago.
It’s not 1776. Make it easier to make a payment. Not everyone has a copy of their bill and a pen and paper with them all the time. Especially if you’re on the road for work which I normally am
My bill always just seems so high. Even in the summer. Customer service seems better than it used to be.
They charge 17.81 for delivery charges. They don’t even own the gas. Paid almost more in gas than electric (and my heat and stove are both electric) . Despise this company.
They got the shittiest possible web dev on the entire planet to help they code they paying website or something. It is buggy, I don’t know how many times I have to click continue just to go back putting in my card information and so on.
Already 3 hours in waiting line, still in line…
We just moved, need service, wecslled 3 times and it always like this.. Cant go at work, need wait on Phone line, we live in 16 states and first time see something like this…. Worst expirence ever…
This is the worse Company that I have ever had to work with!!!!!! Bad policies, bad customer service, antique methods of providing service!!!! Wake up Columbia Gas it is 2016………it is a shame that there are not more providers!!!!!!!
Thia monopoly like utilities system has got to go. Every utility company is complete trash because they know they have captive customera.
Customer service rep. was very rude when assisting me. All I wanted to do was transfer service addresses and it was like trying to pull teeth.
Most of the bill is nonuse fees. That means- If you use zero gas for a month you are still going to pay $30+ just for having an account, including paying their electric bill… Horrible.
They did a transfer of service for me . Pricing has always been Awesome( I used to live in California) prices are Insane.
This place is awful I wish I could switch to a different gas company because how awful they are.they can’t look up my account by my ssn and I told them my ssn 100 times.they shut my gas off with no warning I have a newborn and a 1.5 year …
Price doubled. Pay during summer with 0 use to have a connection charge.
Contacted “Stef” at approximately 2:50 pm EST on August 29th. She answered and sounded inebriated, and at the end of the call, she hung up on me. I was amazed and appalled at this customer experience. I have no words.
It’s horrible!!!! This is some of the worst customer service I have ever seen. My Mother is being charged for bootleg Gas and she can’t even walk yet alone was in her home now they saying they going cut her gas off
I have call them last week Tuesday to cut off my gas bills..,, they still didn’t cut off my gas bills…,, still on and I move out that house
I shut off my service and had it turn back on years later and they told me had no extra bill to pay to them till now… They tell me that i owe them for a bill back in 2008 and 2012.. How is that.. One minute my stuff is paid now its not.. …
This past winter. DURING THE EXTENDED COLD THE LATE ARRIVING SPRING.. Purchased new house in Columbus. FREEZING TEMPS. GAS CO SENT A SUBCONTRACTOR OUT TO SHUT OFF THE GAS ON A FRIDAY AFTERNOON. COULDN’T GET TURNED ON UNTIL MONDAY. THEY …
No issues.. good prices and good service
Columbia Gas knocked on my door Sunday at 8am stating that they need to inspect my meter in the basement or turn my gas off. Customer service is closed. Stated that the Public Utility Commission sent them. Told by the Emergency Sevice rep for Columbia Gas that I need to ‘comply’.
Very rude and unhelpful phone reps.
Also, they charge for things that you already paid even when call in with a confirmation number. …
They refuse to respond to a communication about their overcharges.
Class Action Lawsuit soon!
They can do way better. I have been on hold with them for 1 hour and 23 minutes and all I want to do is start my services. This is my second time calling and I have yet to speak with anyone.
I got in got my gas started I got put on a budget it was easy peasy.
Customer service sucks and people are either poorly trained or just plain stupid! What a waste of time sitting on hold with them (can I bill them?) Will never have gas in the future. Would do away with it here but I’m moving soon
Just spoke to Amber regarding my bill, she was very helpful and professional. Have to recognize the good ones.
Technician scheduling is poorly organized and tech will give a window between 8am-1130pm then leave after a brief knock.
Kind of wish there was an option for zèo star than just a one star as the lowest. Anyways, not just that customer service efused to do anything of any of the simple problemsil I been having, I have to deal with thier hidden few for sometsomething overlooked on end.
Very nice. No wait.
The rep I spoke with updated my billing address instead of my service address as requested, leaving me without heat for the weekend
Terrible people, horrific service, awful communication, and horrendous attitudes in response to problems they created. I pray horrible misfortunes befall all of their employees and hope this company crumbles into nothingness.
I have had be hung up every single time trying to get ahold of someone this is the worse phone system can someone please contact me
This is another if I could do less than one i would. In fact, they are so bad I’m seriously considering going all electric in my house so I don’t have to deal with them. If we weren’t forced to use them, I’m pretty sure they would have closed their doors years ago.
Turned our gas off on coldest day of year. I have a handicapped child. When I called and let them know there was an error, they told me it would be 48 hours. This is an unethical company.
I have $187 dollar credit and I’m on PIP and still have to pay the Pip payment even though I have that credit. I don’t owe them back payments but I still have to pay the $45 when they owe me over $100.
If i could a neg rating i would was told gas would be tunred on between 8 and 6 my sister waitied in the freezing cold for them to get there shows up while they were home puts a note on the door then she called dispatch and suposely they came back out and never did this company is pathetic
I moved out of my apartment almost a year ago and ended service, but they keep charging me for the current resident’s bills. Recently they have sent a bill to a collection agency even though they have admitted that I am no longer …
PISS POOR customer service! Columbia Gas SUCKS! What the hell kind of company insulates itself from the consumer? Ignores the consumer by not communicating. I just tried to see who I needed to talk to about mowing my tree lawn area where …
The usage in our home went up 12% compared to last February, our bill is more than double. Seems legit to me.
I would have given this company a 0 star rating if it would have let me. Everyone on the phone is extremely rude. It has taken over 2 weeks in the coldest week all year too restore my service. My lawyer is now involved and I plan too sue for damages.
useless service! customer support do not know why my payment was declined when i switched account to another bank! the same bank where i confirmed by doing a small transaction with columbia gas! if any option chose another supplier!
The reviews are clear, there is no type of help here, just take.. no care for the people that use the services. I can only imagine how many people get hit with fees that should be paid by the company. Like outside parts broken by the …
Just got my bill, they charge $.69 per ccf, and I am shopping around finding $.44, $.49 ccf. They are price gouging.
If I could give zero stars, I would! This company does not even deserve one star. First of all, they make it so difficult to acquire your bill to where your payment will be late. Then when you try to call their customer service, they give …
Have had scammers come to my door, which was great. Also gas due today and website not working. Cool guys. Also, love how the phone number is 100% a scam ad for direct TV and cannot speak to a human. You guys are the worst.
Company has a monopoly and thinks it’s ok to double their rates on people. Get out of their are if you don’t want to be bled dry
I must say I was a bit mad when they had to shut me off for a leak and couldnt get to it till morning. But things hapen for reasons and safety for my kids is first.but they came first thing in the morning and they kicked asss getting the …
We keep calling and complaining about the gas leak in the front of the house, the smell is horrible and we can’t sit outside or have our windows open to enjoy the weather because the smell of the gas is so strong and horrible. They keep sending people out to inspect it but they aren’t FIXING IT!!!!
Poor customer service, they could careless. I filed a complaint with PUCO and encourage everyone else to do the same. Nothing will change unless enough people speak out to the Public utilities commission.
The absolute worst customer ever. Deal with utility companies on a weekly basis (investor) and it’s been by far the worst experience ever. I wish there were other Gas companies in the area to work with. These guys are clueless beyond belief. Didn’t even show up for the service call window.
I just started with Columbia Gas so it’s too early to rate them
Generally provide valuable service (gas), with okay paper statement and automated online payment. But terrible customer experience on online access registration and confusing navigation and payment options. Fits well with old-style customer expectations with paper.
This company has been the worst company that I have ever used!!! First of all the were allowing someone to use my SS number, in order to get my service turned on I had to prove who I was. Now that I have had appointments they still have yet …
Forgot to pay my which is my fault.. But for it being freezing outside u would think they would be right out to get it turned on..I called them first thing this morning and they still havent turned my heat back on…and when u call costumer …
Scheduled a gas meter inspection. First attempt with four hour window and a no show. Second attempt with two hour window and another no show. Now trying to schedule attempt number three. If they did not have the threat of shutting off service???
They charged me 27. $ for 1ccf stating reading was 1 day after my connection date. 26. $ was their service fee. Their customer service personal and supervisors refused to do anything. They know they have you over a barrel.
Terrible called in spend 5 minutes on hold. Tried to make a payment. Said they can’t take my payment. Said hold on I will transfer you to some one who can that person answers said he can’t take a payment. He will have to transfer me. I asked to speak with a supervisor waited on hold for 20 minutes before I hung up.
I called to inquire why my bill was high. The woman who took my call had the nastiest attitude. I attempted to speak and she interrupted me so many times until I told her to shut the hell up and listen. Finally I hung up on her. Who are those nasty people?
I wouldnt even give them 1 star. I have been w.o here for months i have had serval appointments where i was to recieve a 30 min call ahead and never recieved it have had to take entire days off work because of this and no one will do …
Money grabbing, doesnt keep their own agreements, lied to you on the phone with customer service, doesnt make it’s own employees errors better and doesnt fix problems. Awful company and long waits to be frustrated and lied to by customer service. Avoid this company like the plague.
their customer service is actually trash. ME: “I called in an had the gas bill set up under my name, however it is currently under the owner of the apartment’s name. Can you switch it to mine so that I can register my account?” CG: “You …
I get great service from Columbia gas
Awful. Their processes and tech are old but without fear of competition, they don’t care to invest in upgrades. Any customer knows the need to evaluate bills and call them out at least twice each year.
Look for any other gas company if possible. Its been single digits outside for the past 5 days and we haven’t had any gas. They have only been here working 2 of those days and decided on one of them that they needed to leave to get more help and didn’t come back until the following day.
Charge every customer $360 a year just to have service available. Even if you are using -0- gas, which most people in Ohio wont for half the year, you still get charged over $30 a month just to be their customer… Outrageous…
Continued to bill my son after a year of the service to that address was terminated. Bad customer service. Unreasonable wait time to get serviced. Poor quality employees. Techs are uneducated and could care less about taking care of the customer.
Thank you for not considering my heat an emergency. Your reps are horrible and your rules are too! Because you needed Thursday – Sunday off for the holiday, I have a family without heat for 10 days. I have no option/choice but to wait.
I’ve had Columbia Gas now reschedule a “mandatory” inspection appointment for the fourth time now. The last time no one even showed up even though I took off work to be there. What a joke.
I love this company. I had a crew at my house this past week in Minerva. Very professional, and took the time to explain what they were doing. Best utility company out there!
Called on the 9th for gas to be switched to my name lady on the phone said it was taken care of, only to come home from vacation on the 19th to no heat and no hot water. Of course it’s the weekend, call this morning and get told it was …
I lost my job and have had trouble making payments. I’ve been living off my VA disability check. I went to pay my overdue bill and they doubled it. Thanks for screwing over poor, out of work disabled vets. I’ve seen from the comments they’ve done this before. As a veteran of war I can work around your dumbass gas service
I have yet to experience the rumored nightmare of NiSource/Columbia Gas of Ohio’s Customer abuse… I mean… Customer Service center but they get 1 star because it’s the year 2017 and they do not let you set up auto payment via credit …
You guys suck got wrong day on calendar tried to tell them i could pay on the 17th they said i had already made arrangements they couldnt extend.shut off on the 16th. Now i have to pay a 52 dollar reconnection fee. I know about policy but …
TERRIBLE company.
Moved into a new house last year and the gas lines were “improperly run underground”, according to Columbia gas, so they had a team come out and dig up the line …
They run around in the fall and shut as many customers off as they can so they can collect extra money from people who don’t have it with reconnection fees. They sneak that notice in the door and don’t even knock.
The techs were fast and met my expectations.
At 11 this morning Columbia Gas repaired an outside leak and told me I’m 2 to 4 hours a technician would come to my home to restart my gas service. I called at 2:15 and was told the crew never requested a technician. After a brief …
Was told an arrival time for a tech to come out to my house.. 8AM-11:30PM..A 15 HOUR ARRIVAL TIME?! are you kidding? People have lives and work.. so they can pay their gas bill! Had to miss an entire days work because of this. Huge …
Worst customer service I have ever experienced. I had a billing issue with them, and they admitted they were at fault and that they owe me a refund. They asked for bank documentation from me, which I promptly provided. That was 7 weeks ago, …
Horrible, horrible company with absolutely dreadful customer service. I contacted them to disconnect my service after receiving a bill for an entire month where I didn’t live at the property (which they made into a huge, drawn out hassle to …
Going on over an hour on hold waiting for a representative, this is unacceptable from any company. I pay you, you need to answer my call on the 1st ring with a live human, not a computer.
I was working towards getting a house and knew I had some collections that needed paid (Columbia Gas) being one of them, so I find the collection agency in charge of the payment and pay it off 2 months later I got my new home, and try to …
I currently use Columbia gas personally and talk to them a lot in regards to the clients I work with. Each time I call they’re always friendly and I’m only waiting on hold for about 1-3 minutes. They’re always helpful and willing to answer any questions I have. Customer services is always polite, nice and helpful.
Waited for a week to have gaslines located. Show upnon site and theres a sign to not dig in area. Didnt recive a phone call email nothing. Called columbia and all i got was tge run around. Cost me work time and money get it together …
To hell with Columbia Gas. Would give 0 stars if it was an option. This company deserves to go out of business. …
Giving Columbia Gas of Ohio one star is generous. One minute you pay over & receive a credit the next minute you owe $120 when you’re a single person living in a 500 square foot apartment. Their customer service is terrible & making me pay …
The only utility company I’ve heard of that charges you a fee for credit card payments online. They do eCheck online for free though. I had autopay on my account and switched banks, then they start adding on fee after fee when they try to …
The example of worst company in all over the world.I spend lot of hours to fix my problem.I called 100 times for that.they take to pick call at least 15 minutes even in their much comfortable standard time.they close my account one and …
I’m just proud of Columbia Gas. 2 days no gas and no alerting ahead of time or after shutting down the gas. A notice hanging on a front door that is hardly used as people in condos use the carport doors. So 2 days no hot water and calling …
These people are legal criminals. I am not interested with sharing my story here because no one really cares. I follow the rules always but some how large companies like Nationwide Energy Partners find a way to make you pay more.
Even if they are in fAult they still don’t care heartless people, the man that came to disconnect the gas was rude. I told him here is my credit card there must be something wrong with the mailing list because I have not received my bills …
There are exposed wires on a gas line, across from a school. It looks unprofessional, not to mention the power line down not even 5 feet from the gas line.
If I could give this company a 0 I would. They are letting my 3 yr old son and my family FREEZE just because they won’t work with me on a payment plan. They are degrading, judgemental and just plain RUDE people. They say they are ‘sorry’, …
ACCEPTABLE BUT NOT GREAT
The phone agent spoke too quickly but did get my new acct set up properly, to the best of my knowledge. The call was short & the wait time on hold prior to …
If I could rate lower I would. Worst customer service ever. worst utility company ever. Shut our gas off with zero notice, which reading through the comments they do a lot. I paid my bill in full and they said I would have to wait a week to …
ABSOLUTELY BY FAR AND BEYOND THE WORST UTLILITY SERVICE COMPANY I EVER HAVE TO DEAL WITH! IF I COULD CANCEL YOU AND UTILITIES WEREN’T RUN LIKE A MONOPOLY I’D NEVER CHOOSE THIS COMPANY AND GO WITH ANOTHER GAS COMPANY!!!! WORST SERVICE EVER! …
Over charged many times. Complete scam.
We had a leak… no one came till late (1130pm). We called them in the the morning (830am). The guy spent all of 5 minutes down there and told us this leak was minor and we should call a specialist. The only problem was it wasn’t a minor …
Terrible Customer service, have a duplex i needed to get reconnected so i could get it ready and not let the pipes freeze. Electric company had a technician there in ONE DAY to turn the one of the units on. Columbia gas makes me wait a …
I never write any reviews unless it’s really ridiculous, something needs to be done about Columbia gas to prevent less suffering for customers of the only gas company in columbus. …
Great people. Very professional and your hold time is not long. They value your time and you as a client.
The absolute worst company in the state of Ohio, period. We had our service disconnected while waiting on a Pipp appointment, and Columbia Gas charged us a second security deposit, we were told based off payment history they can charge …
I had the most wonderful experience because of one lady her name is Alexa #5313. This lady helped me to her fullest and i felt that she really cared and wanted to help me and that’s exactly what she did. She made my whole day and now I’m …
When we broke the lease early they charged us the price of a full month for being on the lease for a few extra days into the next pay period. When I tried to reason with them they made no efforts whatsoever to help us out. I feel like I’ve been robbed of 30 bucks for nothing at all.
For three days service and a usage charge of .25 cents I am being billed $30.11 due to monthly minimums. The same minimums they charged the customer who has service for two days, me for three days and next tenant for 23 days. I called …
I was triple charged in July double charged In Oct dec and jan when I called to find out why they told me I was crazy and that they need my bank information . That there was no where to walk in and handle it they could only do this over …
I’ve been trying to switch the bill into my name for 4 months. They turned my gas off 12 days ago with no notice. They hadn’t received my drivers license or social security number by fax so I had to send it again last Wednesday. Nothing. I …
They never approved my letter of credit even though I’ve sent it 3 times. On top of that they’ve been working on my neighborhood for several months forcing everyone to park blocks away. They’re a total scam and nothing will be done about it seeing as they’re a monopoly in the area, nothing will change about how this company runs.
We had a minor gas leak this evening in the line before the meter. Called Columbia, was on hold for less than 2 minutes, and the only agent I had to speak to had a tech here within 40 minutes at about 11:30 PM. Issue was fixed by 12 AM, happy with response time and service on all levels. Thank you.
I have had many negative experiences with Columbia Gas over the years. Overall they have terrible customer service. The customer service representatives themselves are not rude or nasty, however they are incompetent. The problem resolution …
Disabled veteran. Colimbia has disconnected gas for 53.00 past due amount for 35 days late. I always pay my 46.00 minimum bill per month for 0 has used. .I turn hot water on and off when take a shower. Only gas usage. They charged me a …
Worst utility company in the entire world. Might as well live in a third world country with the level of service and professionalism they conduct their business with. Don’t try and schedule anything, time frame window is from sun up to sun …
I just want to know why my gas bill is so high all of a sudden I don’t even use it that much this is so frustrating costumer service can’t even explain it neither. If I could switch I would
Had to talk to customer service 4 times after a plumber fixed repairs. Finally I talked to supervisor and she sent a tech out there AGAIN. The tech told me customer service does not always have correct information and was blaming me and giving excuses and their problem. They are messed up. They need to get organized.
Horrible customer service no one answers and their chat feature is both frustrating and ineffective.
Customer service representative could not provide any answers about my rates and a notice sent by Columbia Gas informing that me that my account had been assigned to another supplier. I would have forgiven the fact that the rep lacked …
Robbery, what more can be said, I use less and less gas throughout the seasons yet prices keep rising. I see that the shareholders and corporate yes men got a nice fat bonus…… Time to think of the Client that you are shafting because …
service is just fine but charged me 2 months of fees in a 13 day time period and would not refund one of them. I USED ZERO GAS. if you are going to charge me for a full month that is fine BUT TWO. is that even legal??? It would almost be …
Their customer service and supervisors do not actually care about their customers and helping them resolve a situation. They are rude and manipulate situations to charge you extra to get your money. Stay away from Columbia gas. Choose any other gas company. Terrible experience to say the least. If I could give them zero stars I would.
Just moved into a new house and with no warning our gas was turned off. called to fix the issue and was quoted 2 weeks to turn it back on. They easily turned it off a day ago but now to turn it on its going to take them 2 weeks? absolutely terrible.
After moving out of state & paying off my final bill I check my credit report (the next year) & SEE A COLLECTIONS CHARGE FROM THEM. Since I dont remember the actual bill amount (but do see where I made final pmt) I call & try(again) over …
Columbia Gas has been out to our property to inspect the gas lines twice in the past month and now I have a termination of service notice I received two days before they are supposed to shut off the service for not being able to inspect the …
Customer service sucks. Asked for a Re connection of service, and they said the hours would be between 8:00 am – 11:30 pm, they could not narrow down the time frame. So we missed the appointment because it was so late and it went straight …
I have 0.0 gas usage for the previous 2 months and still my monthly bill is over $35. Paying for delivery of a service you do not use seems a bit absurd. Tack on additional taxes and fees for a service that you cannot opt out of in months that you have 0 need for their product. Do not recommend.
Real simple & real bad: Moved into a new house. Received a letter in the mail on Monday that the gas was going to be turned off, if the gas was not reactivated in our name with a scan of a valid ID. Early Tuesday, we’re able to scan and …
By far the worst customer experience I’ve ever had. So bad that this is the first review I’ve ever written. They refused to come turn my gas back on that was “accidentally shut off” it’s zero degrees. Water lines are completely frozen. I …
It all started when I called with payment confirmation so I could get my gas turned on, the horrid customer service rep said theyou would be out the next day, they never cam, we have 5 kids 2 of them under 2 that we can’t bath or properly …
You shouldn’t be in tears after talking to customer service! I made a mistake on not paying enough on my last bill and they came and shut me off. Fair enough. When I found out I quickly paid the bill and was told someone would be out the …
I wish I could give zero stars. I’m so sick of dealing with Columbia gas I’m seriously looking into switching my gas appliances to electric. There is not a payment center anywhere near my house so I have to pay a fee to pay my bill, which …
Continue to be billed after canceled, I have called three times now. I have moved out in January and canceled my service. I have received a bill in February and now in March. This company is horrible
If I could have given them 0 stars, I would have. Columbia Gas overall is a horrible company. I live in an apartment complex with over 500 units and they charge each unit $27.48 for “delivery” of service. Now I understand they have costs …
I normally do not do reviews but I just moved into my apartment and called Columbia Gas to ger my service on and they told me that it will be 3 business days before I can get hot water and heat. Now me and my children are sitting in a …
Charged me almost $30 for new “monthly fees” after I had terminated my service at my apartment since I ended my services on the 4th of the month and they start new monthly cycles of billing on the 3rd of the month for my area. I was moved …
Bought a house, called a week ago to have the account set up under my name. This morning I wake up to no hot water because, come to find out; the gas was shut off yesterday. Called Columbia Gas to be told that a tech will be out in 5 days …
If I could give them a ZERO I would! First off let me start with the fact that I live in a 550 Sqft apartment and my gas bill was $600. Next when my friend called to pay my bill they wouldn’t tell them how much was due for reconnect but …
Terrible customer service. Called in for service. Paid the amount… To then have to “fax” over my lease…which they failed to mention the first 2 calls… So i faxed & uploaded documents to their on line service…and called back.. For …
Poor customer service and senseless answers for transfer service. We moved into a new place within the same community (basically a transfer) by end of March. When we transferred the account, it was 27 days in the old place and 4 days for …
They send me to credit report for amount of $56 dollars that was because I moved from different apt on the same street, and the same apt owner. I called to transfer my information the day I moved. Instead of forwarding the bill to the new …
Not a worth single star.
Completely horrible customer service.
Called them to activate service before my move in date(June). …
Suprise, a monopoly business has an average 1 star. Why would they bother with satisfaction? I don’t think I need to explain more, but I will a little. When i moved into my new house and called to put the gas in my name, they informed me …
This gas company plays games, they were supposed to cut my gas on, I waited all day since they dont give an appointment, they came at 6:15 pm and didnt ring the door bell or knock. It’s funny, when they cut u off they arrive bright and early, I guess it’s okay for me to freeze one more night. 🖕🏿 …
they cut my service and i was always on time paying my bill. now i’m sitting here and have been waiting since 1 am for someone to show up and reconnect my service. this was after getting a call at work saying my heat was out and it was 50 degrees in my place. thanks for letting my kid be home without heat.
Maybe they shouldn’t tell you to plumb a gas line out of the house and they’ll connect the rest then they decide to change their minds and wont connect it but they come in your house and check all your lines that you had put in. They …
The worst customer service I have ever been a part of. I called today bc my usage has doubled in one month and we have had crews replacing lines in our neighborhood for weeks. I live alone and I am gone alot for work and the person at CG …
This is my first review. So a couple of years ago I was living in Colombus with some roommates. I loose my job and decide it best to move back in the country with my parents until I could get back on my feet again. I pay my landlord my …
I had to use their service because the apartment I rented had to have a gas connection and apparently the realtors decided to choose them. I was surprised at my first bill because it was so much more than the estimate I was given at the …
The most awful costumer service. If they didn’t have a monopoly on natural gas I’d go with the more expensive company just to never have to call into their service line again. Signed up for paperless billing received no Bills, gas was shut …
We paid our entire bill, one week later, our gas is still not turned on. I talked to a representative today who said that someone would be here TODAY between 9am and 5pm. No one showed, so i went to work. I came home to find a note on my …
Made the mistake of activating my account a couple months before I would be using gas. Be aware they will screw you! In the end I would have ended up paying over $100 for 0 gas used!!! After seeing $25 on my first bill I went to cancel and …
the worst. You can call report a gas leak for a corporate company, do all the leg work of being on the phone 6 different times and scheduling a repair that you had to follow up 3 times to get fixed due to THEIR fault. Then because they …
I was given a 15.5 hour window to restore gas from a seasonal shut off. I scheduled the appointment a week ahead and they couldn’t meet a 15 hour window. I am a small business and if I ran my deliveries like they run their dispatch I would …
Have a Columbia Gas building on my property and they have refused to pay for almost 11 years. Numerous calls and messages have resulted in nothing. About to have 1 of my workers remove it from the property.
Updating my review: Website never works, tons of fees you can’t get rid of. The fees on my bill cost more than my usage and there is nothing I can do about it. Now I am stuck with this rude company who just steals form people.
Paid my overdue bill on time for same day yesterday and my husband asked them for a 30 minute call ahead in the evening since he didn’t get home until 5:30. We missed the call twice and had to reschedule because it wasn’t 30 minutes more …
When terminating my service I was never informed that my service would run one day over my initial start of service date, and that I would subsequently charged 26 dollars on top of my normal bill….for ONE day. They refused to remove the …
Terrible service when trying to set up an appointment for a technician to come to my house and investigate a recent surge in my gas usage. Two scheduled appointments were missed due to a lack of expected communication and I was given …
This has got to have the worst customer service! I moved into my home a week ago. We thought we had called to transfer all bills in our name. The electric company looked out for us and made us aware verbally we had a few days to transfer …
This is the worst utility company I’ve ever had to deal with BAR NONE! We are now on our 3rd week with no heat or hot water in winter. I’ve had master plumbers verify that there are no leaks whatsoever and all underground lines from the …
The worst company I have ever met! When I transferred the service to my new apartment, they charged me the extra fee, in amount of $28, because I used 2 more days of the new period. Their service and technology are full of bugs. They hung …
Joy was the CSV rep. I spoke with. She was kind, listened, and understanding. She offered several options which changed a gloom situation into possibilities. Thank you for coming to work and doing your job well.
The best you get from a monopoly. Outrageous bills and bad service.
It’s funny to me how everyone on here has horror stories about Columbia Gas. I’ve had the gas in my name for 3 different residences in the last few years. I have never had a late payment and have also never had an issue with my service. …
I honestly had one of the best customer service experiences I’ve ever had through an employee this week. I’m truly impressed by her performance as well as her follow up. The entire time I was on the phone with Teresa she was polite helpful …
I will admit when I’m in the wrong. I forgot to cancel gas service with this gas company when i moved out of my old apartment, but they refuse to work with me on resolving the issue outside of me paying for service for 3 months that I …
Have waited two separate days now for a “mandatory inspection” without anyone showing up, meanwhile Columbia has threatened to cut off services because of noncompliance with the inspection. First was told that we missed the inspector while …
Spoke with Alyssa and George (supervisor) on a recorded line. My policy was closed and a new policy opened without my knowledge. Then I received a bill for two months worth. They understood this was an error. They also stated on the …
I called them and notified them that I moved. They still continued to charge me for three months until I got a threatening letter at my new residence saying they were cutting off my gas. I called them and they claimed that they would fix …
If you have any option, avoid Columbia Gas. Over the past 3 months I’ve paid over $200 in standard fees and riders, and $3.76 for actual natural gas usage. Also, I recently moved and cancelled my service — this happened to fall THE DAY …
not sure where to put my review. ive only had 1 bad experience with the company but it was a really bad look on Columbia gas part. ive been with them for years. never been late on a payment ever. I bought a house so I activated everything …
Absolutely worst customer service. I write this as I’ve been waiting on hold for 54 minutes. I went through a divorce last year and called to notify them to remove my ex from the account. He was still showing up on my account online and …
The bill is always so incredibly high we can never pay the whole thing. Then they just shut us off during a pandemic and are demanding we pay the whole 500$ to get it turned back on. They won’t take any other amount. We must pay the whole …
These guys are some of the biggest scam artists i ever met. If you don’t mind hidden charges and made up meter readings then these are your people. I started a billing cycle in the middle of the month and never even used the gas and payed …
Why I have to wait for more than a hrto get helped. It is so frustrated
The most disorganized company I have ever encountered. Multiple people came to our place threatening to report us for “stealing gas” though we have an account setup in our name and actual BILLS? Let’s also talk about how none of them seem …
My mom was in critical care and we didn’t think she would make it but she is my super hero and a fighter . They sent each of us a card that brought years to my eyes!!! How thoughtful of such a big company to care about their customers!!! 💯❤️ …
I’m not even a customer of this disgraceful business! my issue is my cousin has moved out her house and is preparing to rent her home. Being vacant she forgot to pay the bill. I informed her a day too late and it’s been disconnected in OHIO …
I have used them for over 3 years with no complaints until now. My husband and I purchased our first home and they required an “inspection” on the equipment and house. I was more than happy to schedule it. They told me the would come …
I can never be sure that when I shut off service that it will actually shut it off. …
I like there call back feature so you don’t have to stay on hold for 20 minutes
Can I give less than a 1 star? Our gas was shut off as a miscommunication from the company. We are landlords, all the other services resumed under our name once tenant left. Columbia did not offer this and shut off our gas during freezing …
In December, a vehicle damaged our gas meter which is close to the road. Columbia Gas responded quickly and turned off the gas. The crew arrived the next day to install a new gas meter and also installed barriers to hopefully prevent …
The only way you won’t get a fee to pay your bill is if you MAIL it in or Auto pay. So I always have to pay to pay my bill. They full of sugar honey ice tea. greedy companies.
If I could leave 0 stars I would. They messed up and charged me over 200 dollars for a property that I didn’t live at/own. Claimed I was responsible and sent it to collections to try and ruin my credit.
I recently received a call for a mandatory meter inspection. If I don’t comply they will disconnect my service. This has zero to do with billing.
Bottom line they want access to your home, during a pandemic, they do not …
Poor communication. I always pay on time and automatically but a meter inspection was due (or our gas would be shut off) and they were an absolute nightmare to deal with to get it scheduled. Failing to notify until three weeks before …
Just moved out of my old apartment and have had an overall terrible experience with this company last winter my neighbors didn’t pay their gas bill and my gas was shut off instead. They insisted they were right and it took several days to …
Drives me insane of how slow the payments take to go through even during the week
AEP takes about a day or so the techs they send out are horrible and always rude and ignorant
I just had a gas leak emergency and had to have a worker come check it out for me! Not only was it extremely fast but he was very kind & thoughtful in his procedure. I failed to get his name to mention him but 10/10 was very grateful for the urgency and situation management.
Helpful getting my service changed from one customer to me. It was easy and not
Horribly ran company, they treat their clients as if they do not matter. Customer service is no help and all they want is your money. Should not be allowed to treat clients in this way.
If I could give this zero stars at this point I would. I was on auto pay and had paid my last bill early but due to terms and conditions I did not realize it would take my last autopayment out. That was January 2 I am STILL waiting on a …
I applied almost a year ago for HEAP in Ohio. The first appli application was lost. The second application was accepted and approved. A check in February was sent to Columbia Gas. As of April 24, 2022 there has been no credit to my account. I have a letter of verification but when I call the monies have yet to acknowledged.
So their website to make payments is constantly down “unable to process transaction at this time, please try again later” or some such nonsense, my monthly bill is usually $50 or less especially in the summer, so I typically pay it every …
I have tried off and on for months to set up an autopay account, but the site won’t let. I get so far along and then it won’t let me get any further. Two months ago I was able to speak to a human and thought she had set up an account for …
I read some of the reviews and I noticed a lot of them were negative, 1 star reviews. I think people just love to complain. I have never had a bad experience with Columbia Gas. They have always been extremely helpful and polite and I have …
I had my gas turned on at the beginning of December. I had some problems with the 153. Dollars they wanted for a security deposit plus a reconnecting fee. So I setup a payment plan. In March I called and asked for the total amount I owed …
Really really ridiculous. I have been waiting for more than 2 hours on call now. Yesterday I left my phone number so they would call back. Nothing came back. Is it the company who aren’t hiring enough people? Or people are just so lazy to …
Fine company overall. Have had good and bad experiences with both customer service reps and techs that come out. Minus 1 star for the bs fees they charge, but you can read more about that in countless other reviews. Minus another star for …
Paying an exorbitant amount of money on gas bill. I live alone and I try to keep the temperature lower to try to lower the cost. My house is well insulated and I change the filter regularly like they have suggested. Despite some efforts …
Never once in 11 years called them and had an issue resolved. Terrible company with Terrible customer service. Happy to have moved out of their service area. Avoid them if possible. …
I just want to say thank you so much! I have been going through so many health issues I completely forgot to pay my gas bill and instead of cutting me off you placed a hand written note on my door. I think that’s wonderful and I just wanted …
Sadly for Columbus Ohio this is your only choice. They legit have a monopoly on the service. My gas often is under $40 but the “charges” tend to be well over 100 (on top of the 40) last year they “upgraded” the meters to ones they don’t …
I can not wait to move from Ohio. These people came out and responded to a call that has nothing to do with their services. They definitely could have informed me to call someone else before coming over and shutting off my hot water heater …
This might be the most disruptive company in Ohio. They only try to benefit their own self interest. They make claims and deny interviews with any outlet that questions their ways.
On May 9th, 2022 I have tried to contact Customer Service a total of 6 times re an issue with a gas pipe in my yard that is in need of attention. Nobody felt obligated to even consider sending someone out to check. We are talking GAS!!! We …
I don’t use a lot of gas yet my bill has doubled n it has been extremely difficult to even catch up with this going on. Literally went from 35$ a month in the summer to 65$ and winter seemed extra high also. Covid made everything super hard and bunch of greedy people 👏 …
I explained to the company that I have a newborn, 3 year old, and a 13 year old in my home. When scheduling to get my services restored they couldn’t give me a time a technician would be out. The timeframe given was 8am-11:30pm so I had to …
I never write reviews but this is the WORST company I have ever dealt with- still waiting for Columbia gas to come out and start service. No balance owed. Just waiting for them to come out and start service at a new home we have moved into. …
I didn’t know you could screw up so badly when just providing gas to a home. Columbia Gas of Ohio has taught me that there’s always a worse way to do things.
I watched this truck sitting on my driveway supposed working 4/2hrs. Duing nothing. Even the contractors he was working with left 45mins ago. Y’all always asking for help and more money!
Only gave 2 stars because the customer service reps are always super nice and helpful. I’ve had Columbia Gas since I moved into my residence in 2016. In the 6 years I’ve been with this service I have never had a technician be as rude as the …
they literally just make up numbers to charge you, why is my bill $225 when the heat isn’t even on. what a scam company
I never write reviews but this is the WORST company I have ever dealt with. They have sent me texts about processing payments then come back at the time of my next bill and state it was never processed even though I had clearly done causing …
Ok For Real this is getting ridiculous! They never come when they say. They always come late and I don’t know about them but I work so I cant stay home or call off. I’ve done both already and they never show!!
Y’all are stealing from people with the way y’all keep transferring already paid balances. Consumer beware!, Keep record of every time you pay off a balance with them because they don’t and will charge you again.
Ok, so I noticed you guys recently updated your phone system to allow touch tone options, but it still doesn’t work correctly. When you get to the option to make a payment, and it gives you the option “hear my account balance again, hear my …
Bad news. I set an appointment to shut off my service and used time off from work to be there for my appointment which was scheduled between 8 and 10. They made sure to warn me that if I wasn’t there I would be assessed a $77 charge. No one …
My service was disrupted for an I requested reason (I’ve never missed or been late on my payments) so I called when I saw the notice on my door. When I called, I was advised that the relight would happen that night so my husband and I …
If I could’ve given negative stars, I would’ve. Why is there even an option to establish service on the site or the app when neither works (and nothing tells you why)? Why did I call the number, only to be called back then put on hold for …
The absolute worst customer service experience ever. Waiting to have gas turned on at a property. The call ahead number comes from a restricted number? WHY?? There is no call back number in the voice mail? WHY? Most phones these days …
If 0 stars was a thing I would do it. I have tried calling for the past week, but no matter what time I call there is an “unexpected high volume of callers.” You people have charged me twice and make it near impossible to get my money back.
Clearly documents your specific usage and charges for your gas services. Easy to maneuver through the site. Ability to pay online.
It’s ridiculous that my bill is 46$ a month for a connection fee. Politicians have really ruined gas prices along with everything else in the name of greed. On a side note, they did a goodjob coming out right away to check for a gas leak..
Anyone working for this company should quit. Shisty monopolistic company. Horrible customer service, horrible payment system, horrible communication. They should count their blessings government has given them monopoly over our area because if they had real competition they would be out of business.
Called in to talk to a person during their normal business hours. Am told that the office is closed and gives today as Christmas Eve and that the office is supposed to be open from 7am to 12 pm. So they should be open. The automated system …
First their site is terrible! EXCETIONAL HARD TO NAVIGATE BY COMPUTER WEB SITE OR PHONE.. Locks up and disconnects on phone, or waiting in line. Booted on computer many times Didn’t call back when wait was long and put on call back. No call …
I presented evidence that wasn’t living at the address for nine months and they still said I was responsible for the bill because I never got it turned off which I wasn’t a where that the bill was in my name until I checked my credit …
Customer service didn’t call back to help me set up my account. I had to call back after the gas bill was charged to my leasing company. Ridiculous prices, natural gas companies have a stranglehold on Ohio and I can’t wait for the day Ohio …
Why are there no options for zero stars? Recently sold my house. Thankfully, my new home is all electric so I no longer have to deal with Columbia Gas of Ohio-or so I thought. Service was canceled with Columbia Gas on August 17th, effective …
My house heating was shut off for 4 days in mid January- temperatures 20-35 F. I have three kids with the age of 1 month old, 2 years old and 4 years old. I just bought and have been living in this house for less than two months. I was not …
Previous bill was $38. Current bill is over $200 despite it being the middle of summer because they claim the last bill was actually $138, and so is the current one. This is absolutely absurd and there’s no reason for costs to be so high …
Really terrible drivers, there was one that my daughter took video of and the license plate. It was an older man, driver a white and blue jeep. He almost hit my daughter and kept driving dangerously and kept cutting off others way to close causing them to slam on their brakes…. Such a great representative of the company…. NOT
My return to using Gas as a heating and cooking source started off much better than I remembered from being a previous customer.
The CSR was polite and clearly explained what needed to be done to connect up my services. It was a pleasant exchange.
We shut our service off after moving from a rental property into our own home. Columbia never billed the next tenant or the owner and claimed we never shut our service off, though we provided proof from our own call logs showing the date …
I scheduled off work for a meter read appointment today. I received a call from a 1-800 number, which I never answer. Got a voicemail saying it was the technician confirming the appointment. I called right back and said I’m here and ready …
This company is unique. My experience today is an unhappy one. Information is never accurate in the system. (I write down everything.) From what I understand this company likes to play on the intelligence of others as if I have time out of …
My husband and I have owned our home since 2016 & were on a “budget” plan. Every single month for 11 months of the year, our bill is $73.00 & if our usage is above $73 for whatever reason, we pay the difference in the final month. Usually …
If I could give zero stars I would. I made an appointment for my new apartment to get the gas turned on. They never came. The whole day. No phone call, no email, nothing. I even called and confirmed a couple days before. You sure would be …
Must be nice being utility companies. Bill’s always 40 or 50 dollars even when I didn’t use heat whatsoever.. even on months when I’m on vacation. Even when I moved out and they scammed me out of an entire month that I wasn’t there for., …