The Columbia Power System is an electrical power distribution system supplying electrical power to consumers located in Columbia, the Town of Spring Hill and parts of rural Maury and Williamson counties in Tennessee. It purchases all electrical power from Tennessee Valley Authority under a power contract. Its broadband division provides cable television, high-speed Internet, commercial data services and wide-area networks to more than 6,000 homes and businesses in the City of Columbia. It has a conventional water treatment plant with a design and daily production capacity. The system serves 20,000 customers, consisting of residential, commercial and industrial customers, and security, street and athletic lighting customers.
| Friday | 7AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
201 Pickens Ln, Columbia, TN 38401
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(Translated by Google) excellent attention, congratulations
(Original) …
Great place
The internet is terrible
Wonderful service and great staff!!!
Horrible customer service and impossible to work with.
Always been friendly to me.
Courteous employees and responsible costs!
This place sucks. I lost power on a Saturday for no reason.
Not very helpful
Yeah, getting through to a person sucked. Took a bit. Tho, they did send someone out here to check things out.
3 hours and still no power
No one is answering during an extended power outage. Very poor service.
Called to report power outage and was on hold for 20 minutes before I decided to hang up
They dropped the only channel that was worth watching, ME-TV!
💰 due in 6 days …
No power and no working phone number ????
That’s the biggest joke company especially being a power company ??? Unbelievable!!!
Impossible to get someone on phone, sat on hold for over an hour and eventually it just hung up on me. Beyond frustrating.
These people are impossible to get on the phone! Worst power company I have ever dealt with!
Great customer service.
Service is great – BUT – Website absolute disaster..links don’t function…tried IE and Chrome ! Finally had to go to office to get info.
Always had good luck with these guys. Very responsive on both our power & broadband services.
i’d rate them -stars if I could their customer service is lacking on mosty people needing more time and sending cutoff notice with less than 12hrs notice
Absolute trashcans imagine paying for internet and getting nothing 200mbs = sub 50 and constant outages.
Believe they kick everyone’s bill up even if you don’t use the electricity. To bad their is not another company
Unlike the previous reviewer, i asked for a couple days more to pay my bill and was told no problem. I found then to be polite and professional.
Yall are terrible at picking up trash. I guess if I was a lazy government worker I wouldn’t do my job either. Having to give my money to you people every month makes me sick.
They are not capable of answering the telephone. You cannot leave a message even if your power was out. Called Friday during what the message says is regular business hours and no one called back.
Great customer service provided by excellent and regular folks. Just wish their internet service would expand to my area so I can leave Charter.
This place is difficult to work with but Sara s and Sara o make it alot easier.Kindness and understanding goes a long way in the world today.
1/28/2020 – been on hold 33 minutes to get the service for a new home transferred from the builder to my name. Still on hold. Not impressed…how long will it take when there’s a power outage?
They will work with you if you have difficulty paying your bill but you must inform them well in advance. If you wait until the last minute they can’t make special exceptions just for you.
I have tried for 2 days to contact them on the phone for hours. NOONE answers. I need to transfer power to my name on a move and I cannot do it. This is by far the worse power company I have ever tried to deal with.
No one ever answers after hours to report a power outage, yet their own website states they are available 24 hours a day. This is a horrible way to treat customers and someone is not doing their job.
Trying to set up new service, finally got a call back. Was told I have to do this online, as I was explaining the problem I was having with the online portion, they hung up on me. …
I went in to start service 2 days before I closed on my property and they allowed me to with only my ID. Very nice and modern facilities and no line. Person I worked with was very nice and had me done in less than 10 mins.
The worst of the worst service!
This company knows that they are the only option for service in Columbia so they …
They cut off my power with no notice because of not paying a bill which was news to me and when I asked them why they wouldn’t use my 250 deposit they made me give them they said I have to have perfect credit with them which I do for them to use it and they still wouldn’t use it.
Great Service and very friendly staff
Shawn (Sean) was wonderful!
Hooked up our wifi modem in minutes! So glad we decided to go with CPWS!
Disappointing customer service. CPWS has published that they provide 200 Mb/s internet download speeds, but I am measuring only 50 MB/s. I have asked for a resolution, but only hear crickets. Now their e-mail is not accepting any messages – at least not from me at my home location.
These folks are the definition of corporate thieves. Years ago the TVA and the power company raised rates and used the drought as the reason. Well guess what fellows? The drought ended a long time ago but rates never went down. I would …
You take advantage that you are the only company in town. You should be ashamed of the lack of compassion your employees show to people that are not able to pay their bills on time! And to cut a persons power off because they were short …
The people are a lot nicer and more friendly than they used to be. They used to always be rude, impossible to get a hold of and its just plain a monopoly. We have zero other choices here in columbia so it doesnt seem entirely fair. Anyways, …
Fix your site. Had a pop-up you cannot close on cell and only thing that works in outage is a cell phone. Thanks for notice on some meeting please have flash and go away. …
the internet service is absolutely terrible. routers reboots whenever if feels like it, some days all day long.
No internet, as usual. I pay $60 a month and it’s a hit or miss if I have connection. It’s the only service offered where I live and it’s hard to work from home when the internet doesn’t work two and three days of the week. It never works 9-noon Mondays, and lately it’s out most evenings.
If I could give a negative rating it would be -5, people can complain about Comcast until the sun comes up but I will never get past how much I pay for cpws service and actually get ZERO service out of them. Their connection is slow, their …
I dont see how these people sleep at night. Charged me $85 for one day of lights and water. Five days before that charged me $36 for one day. Two days before that charged me $56 for one day. Said they under charged yet my lights and water has been the same amount last few months without any outrageous daily charges. They are full of ot
Recently we updated our electrical service in our home. My husband did the work himself. From the begining of the process to the very end the staff at CPWS was not only helpful but professional and went above and beyond what was expected. …
Backward and out of date for today’s standards. Service cannot be connected online or by phone. You will have to go through hoops to get service or disconnect even if you have or have had several accounts with them. Being a landlord its a …
Cpws is sad and petty
Switched from cpws to charter, just couldn’t pass up the bundle deal. Cpws came …
The only thing good is the internet. Originally we got cable too, but it was very short lived due to them not hooking it up in our livingroom and them leaving the cable cord running across our bedroom floor (major trip hazard especially …
Make app more customer friendly.. easy assessablity?
I’m not here to leave a bad review, I’m here to tell anyone who might see this- do not bother with auto pay. Twice now, they’ve failed to finish processing my request to set up auto pay. The second time resulted in them shutting off my …
Just had the pleasure(not) of dealing with CPWS staff. I just purchased a home here in Columbia and needed to set up my services. There were fees on top of “connection fees”. Also my previous land lord never switched services out of my name …
These people are the biggest crooks in the world….I have lived in alot of places but I have never seen a electric bill this high….The way they conduct business and the way they treat thier customers is flat out disgusting!!!! Something …
Always great service. Not only do I receive my power and water from Columbia Power and Water, but it is also where I receive my internet service. Their internet service is the best in Columbia in my opinion. Faster than AT&T, never is …
CPWS- after moving from Cool Springs I am grateful to say their power/ water rates here in Columbia are very low. Everyone I have spoken to are professional and friendly, they go out of their way to help me or warm transfer me to the correct person to assist with my questions.
Cutting someone’s power when the bill was paid weeks ago then refusing to reimburse me for the food I lost. Great service CPWS. Someones car will get bags full of my spoiled food dumped all over it tomorrow. Do you even train the hicks you hire?
(UPDATE Sept 15: The problem with my service was eventually corrected, but my main complaint is the difficulty of communicating with CPWS. I’ll stand by my 2-star rating) …
From transformer pop to power restored, one hour.
The service guys are the best. I have never had an issue with the office staff, but all dealings and interactions with the work crews has been top notch.
It is a nightmare getting setup with this company. They run your credit only to charge you a $250 deposit that you can’t get back for 15 months. I have a very high credit score and perfect payment history on all my accounts. I still was …
Really disappointed with my customer service experience over the phone with 2 different agents this morning. We’ve been having intermittent issues with internet connectivity at our house, so I called in and politely explained the issue to …
Had power go out twice in 3 days. When the technician arrived (in about an hour on a Sunday night) he said it was probably a squirrel due to over growth around my pole. Sure enough we found a fried squirrel at the base of the pole. A …
CPWS has always been good to me. They worked with me when they didn’t have to
They mayor needs to do something different about cpws he makes calls about about restaurants but dont do nothing about the bad power company. Aftering reading the reviews from 4 years ago to now it seems like we need to call the state office on the matter. The city of columbis needs to be updated all around
I have used CPWS for a few years now and have had only a pleasant experience with them! I utilized their power, water, waste, and internet services all without any hitches. Internet costs were reasonable and the speed was fast. Customer service was prompt and polite. Costs for services were also very comparable to others in the area.
I don’t know why this site has so many poor reviews. The young ladies working here have gone over an beyond what is necessary to give me a good experience. Sarah is the best! No where have I ever lived…can you get power, water, trash, …
I’m very happy with CPWS. I’ve dealt with many utility companies over the years. This is the first one that has had all of the services under one roof, so I was skeptical. I was worried that it would be a monopoly, but the rates are …
My internet went out and I called them and surprisingly got right through. Explained my problem. The lady saw where my modem wasn’t working and said she would send someone out the next day. I explained that was my only entertainment as I …
I want to give customer service five stars for helping me with my cable issue. My first call didn’t go very well but that was my fault. I called back for a fresh start and everything went smooth. Great team and very nice people!!
I’ve used CPWS for many years. Always had decent service. But I moved recently and then I had issues. I went in to talk to them directly to get everything changed correctly. They changed my account number and didn’t let me know. I was …
I appreciate the professional and friendly attitude of the employees of Columbia Power and Water Systems. When my computer went down, they actually helped me get it running again and did the job very quickly. The guy I talked to knew …
I waited for 30 mins in queue to discuss having broadband service disconnected for a relative who passed away. When they answered the lady said okay I’ll transfer you to someone and put me back in the queue. So after waiting another 10 …
Absolutely the worst customer service I’ve ever experienced with a power company. I moved from Nashville where NES works with customers. My paycheck was lost in the mail and my bill was due 1/26. I asked for an extension until 2/19 and was …
Trying to connect new service for rental im moving into in 2 days. Filled out the application this morning and didn’t hear anything back by 2 or 3 pm so I called and was on hold for 30 minutes and eventually chose for them to call me …
One of the worst power companies I have ever dealt with. They are lucky that they run a monopoly on the area or I would certainly switch to another company. They do not care about the customer whatsoever. They shut off power at will, …
The worst wi-fi/internet service known to man. Yes, I am very well aware that Columbia, TN is still back in the dark ages in reference to every single thing, but Columbia Water and Power is the absolute worst thing about this town. My …
Sarah is Absolutely wonderful. She was super sweet and so helpful when I was trying to move internet to a different location. And she would respond to my emails in a very timely manner. When ever I had a hiccup due to renovations she was so …
The golden rule is you get more with honey than you do with vinegar… If your polite these ppl will go above and beyond. They will do what they can to help us broke ppl to keep our lights in 😂
I have only had good experiences …
I cannot explain how horrible this company is, they don’t need to be nice because why? they monopolize this area, you have to use them, and they are CROOKS! I moved from using NES which was PHENOMONAL!!! and HERE its just HUGE deposits, not …
Cut peoples power off FOUR DAYS after due date. They claim they give you a grace period but they don’t realize it’s not a grace period if you charge a late fee and then send a letter the day after your due date threading to cut off your …
Am looking for Fiber Internet options in my area so i decided to call them and see what they have to offer, all 3 times got put on hold then hung up on. I guess they’ve lost my business before they could even have it.
Admittedly, I’m a landlord, but still I’ve never had problems with CPWS. I have to change service in and out of my name on one property or another at least once a year. …
I pay 70$ a month for internet only which is the “fastest” they said at the time. However, I’ve never had more problems than I do with their broadband service. My internet, which I only use for my cell phone and TV go out ALL the time. My …
Disconnected during winter with a baby and a work from home single parent. Yes I’m late on payment but they usually cut it on temporarily cause I’m good about paying back but I was refused and now having a mental breakdown….Thanks for …
Takes advantage of being the only company in town. There’s no reason why anyone should be paying $70-$100 a week for electric/water. With prepaid, you’re charged an additional “reconnection fee” of $15 that you never see. It does not go …
I have had very good experience with their broadband service. When I’ve had a problem they have actually sent a tech out to my house. I would have given five stars except for their phone menu. I called about a water problem and it is …
Huge thank you to Jason with internet services/broadband who has gone above and beyond getting a line dropped in our new build/neighborhood for our house. My husband and I just moved to Columbia (from Nashville) and we originally were …