Public service & government agency, Columbus Light & Water Department
At Columbus Light and Water, we strive to provide high standards of service according to our core values: integrity, accountability, innovation and … See more
Literally the worst customer service and unprofessional people ever. Very dissatisfied. They lie about coming out! Waited all day for them to come, they say they came never did.
Worst. Customer. Service. Ever. From setting up service to making payments to billing questions to disconnecting service…. they are the ABSOLUTE WORST! I wish I could submit a review with NO stars…
Time to open the lobby. Everyone else in town is open and accepting customers inside. We are mandated to wear a mask for this reason. Waiting in line for 30 minutes for others to sign up for new service is ridiculous.
Love the combined bill. One easy payment for water, lights, and waste management. In Jackson I had separate water which was $200 and lights were $250. Here in Columbus my bill is never over $120 for everything.
Power went out during the storm when a transformer gave up behind my apartment. Reported the outage along with a friend and power was restored within 2-3 hours. Thanks Columbus Light and Water.
What a monopoly these people have! They charge you to pay your bill online, and they charge you if you use their pay stations. What a racket! Let me not get started on theit lack of costumer service and or assistance. Good luck in you live in Columbus!
Worst experience EVER! I’ve never had so many issues with a water/electric department before. I called them 8 times, I kept getting either no answer or someone would transfer me to another person that would not answer. I literally couldn’t …
Lights go off for no reason in the North Haven Woods subdivision. It doesn’t have to be storming, the sun can be shinning bright and they will just go off. It takes over an hour for them to be restored. Also, can’t contact them by phone lately, it’s almost as if their phone is disconnected.
TVA and CL&W keep tacking on fee after fee every time you turn around they had a nuclear spill not to long ago that was said to cost over billion dollars to clean up so they attached another damn fee of $35 dollars for all customers the …
Gloria has been fantastic!! We recently relocated to Columbus and were in a time crunch after Closing to get things set up, what with our day jobs in a different city and not allowing a lot of flexibility to take off to get stuff done. She …
Let me just say that Sherri did an awesome job taking care of some business for me today. She was very helpful and professional. Columbus Light and Water is very lucky to have her as an employee.
This place doesn’t care if you live paycheck to paycheck, struggling or NONE OF THAT! I just called here to try to get an extension til TOMORROW MORNING because I won’t have the money til then. The rude lady on the phone was like well we …
It’s sad that when some needs help they can one get help or an extension once a year. We have been in a pandemic and do you think Columbus Light and Water Department did anything to help the people of Columbus MS. No they pushed the days up …
Whoever CL&WD contracted to trim the trees in my yard away from the power lines did a great job! They offered to either trim or remove the trees and they cleaned up the trimmings very thoroughly! Hopefully the power stops going out after all the trimming!
They do not even deserve one star!
I call them at 5:00pm and havent no one contacted me back or came by.
Never had any issues. I guess people hate paying their bills.
The worst place ever, they make a mistake and you have to pay for their mistakes. They need some people who know what they doing
Literally the worst customer service and unprofessional people ever. Very dissatisfied. They lie about coming out! Waited all day for them to come, they say they came never did.
Transformer went out someone came as soon as my neighbors called .I really appreciate it Columbus light and water!!!!
The clerk literally said she didn’t feel like walking from her desk to look for the information I needed to help me !!
Worst. Customer. Service. Ever. From setting up service to making payments to billing questions to disconnecting service…. they are the ABSOLUTE WORST! I wish I could submit a review with NO stars…
Time to open the lobby. Everyone else in town is open and accepting customers inside. We are mandated to wear a mask for this reason. Waiting in line for 30 minutes for others to sign up for new service is ridiculous.
Love the combined bill. One easy payment for water, lights, and waste management. In Jackson I had separate water which was $200 and lights were $250. Here in Columbus my bill is never over $120 for everything.
Power went out during the storm when a transformer gave up behind my apartment. Reported the outage along with a friend and power was restored within 2-3 hours. Thanks Columbus Light and Water.
What a monopoly these people have! They charge you to pay your bill online, and they charge you if you use their pay stations. What a racket! Let me not get started on theit lack of costumer service and or assistance. Good luck in you live in Columbus!
Worst experience EVER! I’ve never had so many issues with a water/electric department before. I called them 8 times, I kept getting either no answer or someone would transfer me to another person that would not answer. I literally couldn’t …
Lights go off for no reason in the North Haven Woods subdivision. It doesn’t have to be storming, the sun can be shinning bright and they will just go off. It takes over an hour for them to be restored. Also, can’t contact them by phone lately, it’s almost as if their phone is disconnected.
TVA and CL&W keep tacking on fee after fee every time you turn around they had a nuclear spill not to long ago that was said to cost over billion dollars to clean up so they attached another damn fee of $35 dollars for all customers the …
Gloria has been fantastic!! We recently relocated to Columbus and were in a time crunch after Closing to get things set up, what with our day jobs in a different city and not allowing a lot of flexibility to take off to get stuff done. She …
wost place ever they didnt even give me and notice they just cut my lights horrible place
Power drop at the marina and response was swift. Thank you!
Let me just say that Sherri did an awesome job taking care of some business for me today. She was very helpful and professional. Columbus Light and Water is very lucky to have her as an employee.
This place doesn’t care if you live paycheck to paycheck, struggling or NONE OF THAT! I just called here to try to get an extension til TOMORROW MORNING because I won’t have the money til then. The rude lady on the phone was like well we …
It’s sad that when some needs help they can one get help or an extension once a year. We have been in a pandemic and do you think Columbus Light and Water Department did anything to help the people of Columbus MS. No they pushed the days up …
Whoever CL&WD contracted to trim the trees in my yard away from the power lines did a great job! They offered to either trim or remove the trees and they cleaned up the trimmings very thoroughly! Hopefully the power stops going out after all the trimming!