Just spent 2 hrs and spoke to 9 different people (2 supervisors) and I am in the same position I started with. I know now after reading the reviews on this page that I am not alone. I took a look at Direct …
The absolute BIGGEST RIPOFF orchestrated by any company, that’s Comcast. I wouldn’t recommend anyone waste there time with Comcast billing, issues, support, or spend time and time again at the in person store. I am through “working with …
I will never hire anyone who has on his/her resume that they once worked for Comcast. The only exception would be someone who quit because their conscience would not allow them to be unfair to customers. I believe the crummy customer …
Have a called multiple times regarding our cable service that have not been working for the past 4 weeks and nothing has been done to fix them but yet here we are having to pay for services that were not even able to use. they supposedly …
This has to be the worst company ever! The customer service is aweful, rude, disrespectful and don’t care how you are treated. If I ever treated my clients in this fashion, I would be out of business. The problem is we have no other choices …
Worst service ever. Messed up my appointment, checked my credit 3 times didn’t want to fess up to it until I showed them proof twice. Do not fulfill their promises, changes billing due date so they get extra payment. Do not use this company they are the worst.
I called back in July 29th, 2015 to speak to billing and pay my bill and needed to set up payment arrangements for the other half of my bill due on August 5th 2015 and was told that COMCAST no longer takes payment arrangements and if I …
I called customer service to get a cable card for my Tivo. Below are my encounters with your customer service over the past three weeks.
1. CUSTOMER SERVICE – We’ll send the card – Me: Send it …
Absolute worst customer service experience I have ever had. After being scheduled a time for a service provider, they called back on a weekend, failed to inform me why they called, and then “cancelled” the service call when I didn’t call …
Comcast in Georgia has the WORST cable, internet, phone service! Their customer service and escalation service reps have no integrity and are like mindless robots reading a script of what to say, they lie about the trouble shooting tickets …
After filing a complaint with the FTC’s Consumer Protection Division, I felt it necessary to shine some light on Comcast’s deceptive business practices. They charge inflated rates after 6-12 months. You cannot get a straight quote on …
If you have the option of going with another cable provider vs. Comcast/Xfinity then please do so. Comcast is the worse when it comes to quality of service and customer service. They will send third party reps to your home unknown to you. …
Wow. Just wow. I have had comcast for 20 years. What happened? I was moving my Comcast service to another house. When an installation guy came, they didn’t bring a latter. Then 2 more came and they did not have it. Then we called for an …
Why can’t you give zero stars?! Worst customer service anywhere ever. Last problem took 8 calls to resolve. This time, I’m already on number 7 with no resolution in sight. At my primary home, we dumped them for Verizon. But at our …
I understand the concept of a monopoly in terms of business and for a long time, Comcast accomplished that in Philadelphia. They WERE the only option and so I went with it because, hey, I like TV. But their service is shoddy, the prices are …
ZERO STARS. Scheduled a service call for Fri. May 30 between 10am and noon. Following is the chronology of events:
1. Received a call on Thursday, May 29 confirming appointment with a message …
Comcast charged me for a year of services that I never received.
called Customer service 20 times and still no money back. They can’t do anything about it. So attorney is my only hope. Crooks!
After numerous phone calls of frustration trying to get past the voice operator, I’ve decided the term “Customer friendly” and Comcast should not be used in the same sentence! I gave up and have now called Corporate. I’ll wait and see if I …
Like most of their customers, I have experienced horrible customer service, many times, through many years. Most recently: I called to set up internet service for a small office. The person I spoke with informed me that since I filled in …
what a joke!!!! I have had some bad experiences in the past with customer service but this was horrific! called corporate, now let’s see if anything happens! was only on for an hour and a half with customer service apologizing and 17 …
Filed a BBB report. They have been charging me for cable that I never ordered for 7 months now and will not take it off. I am promised that a manager will call me back and fix this but they never have. I signed up for a promotion in Jan for …
Comcast raised my monthly internet rate by $30 a month without notifying me. The reps were overly polite but that didn’t make me feel better when they either refused to or were incapable of fixing my issue. …
How can you send a cell phone that your customers can’t Acctivate? I have been dealing with this issue for over a week. I had surgery and needed a cell phone for my son. I get the phone and turns out I can’t activate it because there is no …
Beautiful building, the video wall is one of a kind in the city. Definitely worth a stop during the Christmas holiday season ( youtube it). Building itself sits atop suburban station, and a pretty decent food court type/multi vendor eatery. …
The only reason this company continues to exist is the monopoly policies it has lobbied localities to allow it in the markets it participates in. They continue to raise prices and limit options with horrible customer service. All other tech …
Refuses to stop charging me for a modem rental when I returned theirs and have used my own for 14 months. I’ve actually been told that it would be resolved several times but each month I get a bill for $8 for something I don’t have. Criminal theft is the only way I can describe it.
I’m 41 and we’ve been with Comcast since 1978. Almost my whole life. Now, when I’m sure that someone is hacking my WiFi and even streaming movies from my account, something that I don’t even do, they tell me to change my password and …
As I type I’m on hold for Comcast Corp Office in Philly, because the same as you all. I have logged in many hours with on line support to no avail. I went in person to the local office and was told to go on line because they could not help, …
Comcast has a monopoly on my area and charges excessively high prices. 10mbp for $100, which is 3 to 4 times what Frontier charges for the same price. They keep adding items and services to my bill without my consent and without telling me. …
This is the worst service and billing issues I’ve ever seen. I was a Verizon customer and transfer to xfinity ever since I’ve had service I’ve not had both internet or cable operating at the same time. I have had to call numerous times not …
The service is usually great, however since our offices utilized Comcast internet for all telephone lines and internet usage an outage can stop everything. This has now been a problem for the last six days and still ongoing. I found the …
Having completed a move from one single dwelling to another in the same city, I am so angry and feel so abused by Comcast that I am driven to write this review ! THIS CORPORATION HAS TERRIBLE CUSTOMER RELATIONS, POORLY TRAINED TECHNICIANS …
Shawn was fabulous to work with until he stopped returning my calls. What he said I would be charged for my new package I am not being charged. I was told there were no notes regarding the new rate. I’m done putting up with this crap from …
I feel it;s necessary to let others know what a terrible company Comcast is after the many issues I have had with them. AWFUL, AWFUL, AWFUL Customer Service. I can’t express how horrible their customer service is. Comcast has this thing …
Today, marks my 2nd complaint with NJ’s Board of Utilities over Comcast’s corrupt billing procedures and practices. This company should be shut down. What they place in writing or say over the phone are all lies.
Comcast is the worst company to deal with if you trying to get a bundle deal. Comcast gave me false information about importing my home phone number from another company for months. I even called corporate to see if I could get help and …
Spoke with Comcast Elevated Technical support on Sunday July 30th. The female agent told me my problems with the X1 DVR system would require a actual service technician. She then told me that my appointment would be tomorrow Monday July …
Anyone who is entertaining the idea of using Comcast as a service provider I would have you seriously weight how important customer service and follow up is to you. I have made several calls yesterday to this company to have my business …
Lobby is worth the trip. If you like crowds it is okay. I really do not like crowds. Parking is impossible. Have to take public transportation. Customer service could be a lot better.
Terrible Service!! Waited over a month and had over 3 technicians come out to install internet service and 2 were late over an hour. When they finally came, each one of them had the same problem each time, that they needed someone to come …
No internet for 5 days. Finally after 6 webchats, 3 phone calls, exchanging my modem, rewiring all the cables and having a minor crying break down of frustration with their customer service, I spoke to a representative that actually knew …
Comcast is a joke! I moved to a new address 2 months ago and had my service transferred, it took them 2 weeks to get just my internet running and this is after calling them 2 times a day to figure out why my internet is not working. they …
For everyone that rated Comcast five stars, y’all either work there or just suck ups. They are the worst ever. Gonna give you a quick back story. Had Fios and everything was good until the Comcast man in my area basically came to my house …
Comcast Business and Comcast Xfinity are apparently competing for who’s got the worst customer service in the world. What they have in common is broken promises, impossible to get a live person to actually help with anything, and making …
This company should be taken out of business. 15 years of being an on time paying customer. Thousands and thousands of dollars paid. Now after canceling my service they want me to keep paying. This company is shadier than the Russian maffia. I will nor anyone in my family will NEVER EVER use you again. Shamefull!!!!
Comcast broke my TV upon installation, then the outsource company never reported it but attempted to send me a letter stating that an investigation was done and that the file was closed without there being monetary loss. Called customer …
COMCAST IS AWFUL…and i will push this issue until i get a appropriate reply. I called the customer service number on a flyer sent to me to inquire about pricing. As I suspected the price was higher than i’m paying so I thanked the woman …
It seriously bothers me that Comcast is the only game in town for my city. Their customer service is downright shameful! You could watch a full episode of Seinfeld during their hold time. The only way you’re guaranteed to get an agent for …
You CANNOT leave your wire hanging 3 ft above my property across my entire backyard for my neighbor’s service. I have 4 young kids 6 and under and 2 dogs that can get severely injured by this recklessness. I had to have the city come out …
Comcast is definitely in the top 5 for worst companies in America. They might be the worst. My Comcast TV, Internet and Telephone all went out at the same last night but somehow this is my fault. (They actually train their employees to …
Company practices bait and switch with business customers. I signed up for internet after a $250 gift card promotion came in the mail. I paid for my own modem and router and the giftcard was going to offset the costs. I was already using a …
Wow, Comcast really needs to have their CEO take part in Under Cover Boss. I called 3 times to try and get my video onDemand fixed. Each time, after waiting 10-mins to get through the automated prompts (yes, 30 mins total) and being …
A disgusting company that cannot fix simple problems of their own making. Just get fios for half the cost, twice the speed, and a 100% reduction on headache.
My Comcast/Xfinity Internet service is awful, going on and off throughout the day and sometimes dying for hours. They’ve sent two techs to my apartment, but no one has fixed the problem—or can tell me what is wrong. When I complained about …
COMCAST Is the worst, My son can’t finish his homework because service is interupted, (Orginally I called about service to TV and Internet for our viewing.) He depends on his grades to get colleges to look at his acadamics. I am extremely …
I give them 1 star because that is the lowest rating Google allows. This is the most incompetent group of people I have ever dealt with. I spoke to at least 20 people. Nobody communicates and nobody knows what anyone else is doing. I called …
Very modern style building. The lobby plays host to a clever, free visual presentation. It is worth the distraction from your normal routine. They have a winter holiday special running during the Christmas season.
Really wish there was a way to give 0 stars. I waited for 10 days for my service to be turned on, only to miss two days of work and have them miss appointments on both days. Someone finally shows up, turns on the service(which by the way …
It is incredibly ironic that their commercials boast quality customer service because Comcast/Xfinity is TERRIBLE. I talk absolutely everyone who is considering service with them out of signing up. I have never been treated so poorly by a …
This is a review of Comcast’s automatic customer service line. Since coming to Pittsburgh and signing up for Comcast, we have had nothing but trouble navigating their automated customer service line. Our first issue arose when we tired to …
Wish I could give them a minus 100+!!!!!! What a joke. Moved this week. Comcast came 8-14 and said I needed an electrician so he would wrap the cables around the house and drill thru from outside. I said NO do not drill holes he said …
Worst customer service experience if my life. I call the number on bill to cancel my deceased father’s account and transferred to mobile department.Told that I had to take death certificate to Xfinity store to cancel. I take the bill ,all …
This company should be investigated. I moved out of the area and they said I was terminating my contract. It seems that over a year ago I verbally agreed to a 2 year contract. My situation changed and I moved and could not continue with …
SCAM ARTISTS! We made a huge mistake switching to this company! Anyone thinking of it…I highly recommend you don’t! If you don’t head the warning….and have issues and you are promised a credit…be sure you get an amount in writing from …
Worst Customer Service ever! Tech that came out cut the lines to our Direct TV service and now Direct TV has to come back and reinstall! Had service partially put in last Friday and still not correct! You can’t get through on the phones, …
First they go up on the price without notice then take away one of my premium channel ( Starz)
And give me( EPIC ) then tell if I want( Starz) I would have to pay (8) dollars …
I recently heard Comcast’s CEO interviewed on NPR. Not surprisingly, he was asked about his company’s dismal customer service rating, and not surprisingly, he deflected the point. With such a large customer base generating many …
Comcast is the worst Company ever. They never show up on time if they who up at all. They have no showed us 4 times and messed up 13 different appointments. The sales rep lied about Xfinity Home Security System. We paid for the Lifetime …
I have been paying for the top tier package with 150Mbps internet for years now. I have had three techs out to swap out modems. I have spent hours on the phone and through chat rooms (on my personal cell phone data plan) because my …
Comcast Center is a nice building to take pictures at.
A lot of security which make me feel safe in here.
I usually hang out here till it’s almost time to get on my train. Just way …
How bad can it get? Two days of waiting on hold for 20-30 minutes. Getting cut off and having to call back and wait some more. Promised call backs that never come. Getting the name of “service” rep and then when you call back you will …
I have had no telephone service since August 1st and twice now Comcast has missed appointments despite the fact that I have called to confirm since they obviously can’t call me. I did give them my cell phone to use as the confirmation …
I canceled my Comcast cable and internet after less than 30 days of service (well within the 30 day money back guarantee). I was still sent a bill for $107.22. I called customer service and was told this would be corrected and that I owed …
If you can help it YOU MUST STAY AWAY FROM GETTING COMCAST!!! The ” customer service executives” has no brain cells. I think they just read off an algorithm that is on paper in front of them and if that doesnt work they have no clue how to …
It seems easier for Comcast to merge with other large companies rather than fix the customer service issues. That way we as consumers won’t have a choice but deal with their attitude as take it or leave it..or it is what it is…deal with …
I called Comcast for new service and immediately was helped. After 10 minutes of them trying to sell me $$$ of upgrades I just ordered the self install kit. They said cable to my house was turned on BUT wanted $50 for a tech to come out to …
Comcast does not care about identity theft! I have had my identity stolen three times through them by calling and pretending they were me. They would get my comcast emails forwarded to somewhere else then they have access to any emails I …
Cable customer service stinks. Phone customer service stinks. Would have given it a rating of zero but it wasn’t an option. They are a monopoly. Unfortunately, there are no other options available.
Where to start!…. My husband and I moved to a new home in September. We’ve have problems since then. It is now November. We haven’t had internet for 3 months and counting. We had 5 technicians come out before the could figure out the …
I just received the worst customer service on the phone today with Comcast. Once again, I have received no service on Sunday night on ALL of my channels and I then called to report the problem. The first customer hung on me instead of …
The BULK customer care is a mess. Don’t ever call if you need help. It took 4 calls and 3 lost orders just to add a cable box. This is the reason the next-generation will NOT pay for cable. Sell your Comcast stock now.
I’m lucky enough to live where Comcast and Verizon Fios are both available. I was debating the merits of switching based on some of the deals. After learning about Comcast’s data cap though? No thanks! I mean really what kind of underhanded …
I called Comcast this afternoon to check why my bill was not backdated as I was told it would be due to some account issues. The Customer Service Rep said to me, “There are no notes, there is nothing I can do” I said well please transfer me …
Comcast Service does not warrant even 1 star. They are the WORST. I’ve been lied to and manipulated. Whenever I have a problem with the service, I simply dread having to call to get resolution. I have had two phone support technicians …
I would give zero stars if it were an option. I never even complained that my bill was higher every month for all these stupid technology fee and rental fees and everything else nor did I complain when my Wi-Fi would constantly freeze or we …
Comcast literally has THE WORST customer service on the planet. Now their 3rd party contract install companies are outsourcing their customer service jobs to INDIA where they speak terrible English and really could care less about any of …
This Duopoly between ConCast and At&t leaves a bad taste in all consumers mouth. Comcast customer service lie to you and admit they lied but will never give you what they promised you. File a BBB complaint and other websites and put these …
After dealing with Comcast a multitude of times, I decided it was time to write something about them. They’re service has been consistent, but pricing fluctuations and low speed with data caps makes me want to switch off their platform. But …
If I could give these people a zero, I would. Their customer service is the worst I have ever experienced, especially their call center in MEXICO. What really pisses me off right now is their website, which will only give me access to …
I have 2 bad experiences with Comcast.
First they gave someone else service under my name. I had to pay $300 for that person. Now after I discontinue their service because they increase my internet …
Comcast is a decent company, I have had no problems with comcast. I have been their customers since 6 years. Guys who ever are giving bad review, move on to other companies they are not any better though. At the end of the day ATT,VERIZON …
Went to the Holiday Show today…it was worth the trip. I give that 5 stars.
HOWEVER, I had planned on taking pics and videos. I checked before I entered the building and there were NO SIGNS PROHIBITING PHOTOS OR VIDEOS. I stood right …
My ordeal started on September 13th. I called to question about having new service in my new apartment at the Granary in Philadelphia. I currently have service at my home I am selling in Ambler. After getting answers to my questions I hung …
Customer service representatives (mostly nice people) are prevented from giving their names & extension numbers or email addresses (no accountability) so that customers can deal with a single person to resolve issues. They can’t even tell …
Insulting and arrogant. Went to the customer service store after my service was shut off a week before the “due date”. I go in with screenshots of the terribly slow connection (0.14 kbps) test. I’m supposed to have 25mb, that is a lot …
Worst customer service I have ever experienced. You can’t trust this company with your money. You should be ashamed of your quality of service. One of your supervisors kept calling me sir and Let me assure you he knew my name and my voice …
Comcast has been the worst experience I have ever had. They by far have the worst costumer service. the reps barley speak English and on several occasions I was hung up on. Asked to speak to a supervisor and was refused. I have been on …
If you plan watching TV online – I would not recommend Comcast Xfinity. It does not work well. It is just not ready yet in terms of technical capacity to be a convenient service. I have never planned to use a regular TV. I told that from …
I started with Comcast in 2004 and finally ended in 2011. I have to say many people would agree with me when i say that those 7 years were PURE HELL!!! Anyone thinking about starting Comcast service , RUN AND DON’T LOOK BACK!!! Our family …
I got Xfinity Wi-Fi services 12/17. I joined solely because my job allowed me to work from home. I had the service from Dec 17to Apr 18..I have had 5 techs out to my home and they have had to troubleshoot almost 3 times a week since I had …
I had a self install that was provided to me on Wednesday August 30th. Unfortunately my wires was not live so I called & spoke with Dan agent#3093330 who scheduled me for a tech to come out. Keep in mind he didn’t tell me when the tech was …
I ended service on Jan 19, 2015 and got Verizon….still getting billed…..I have called 7 times and continually am assured that the “Solutions Center” would let billing know. Just got another bill today –for $624.33….I really don’t …
You are by far the worst provider the business. The fact that you do not even have a live operator answering your telephone at your corporate headquarters speaks volumes to me. I was trying to reach out to you with the multitude of …
You are only getting one star because it will not let you post if I don’t. You don’t deserve a star!!!! I have had the worst experience with this company I have ever had in my life. When living on the Northside of town in the Vining area I …
Comcast is by far the worst company I have ever dealt with. They are incompetent and rude. They made a mistake on my installation and accidentally cancelled my install date. What do I get? “Oh we are sorry, it was our fault but now since we …
Comcast has the worst service and customer service. It has a monopoly hold over the city I used to live in, so I had to use it for my Internet provider, as no one else offered service in my area. My bills were wrong often, and when I was …
Comcast is the worst. They have the most terrible customer service and they’re so incompetent that they can’t even put viable information in “they’re notes” when you call back to have the issue resolved. I’ll tell everyone I know possible …
It’s a really nice building filled with Comcast Employees and other professionals. It’s a nice stop for tourists during the holidays when they have a cute Christmas show projecting on a giant wall. It’s a cute show for kids and even adults. …
My service that I received from Comcast September 25, 2019 was unacceptable the tech left cords coming out of the wall and black boxes in the middle of the floor unsafe and I have a 2yr old in the house. I did not see this until after they …
Custom service and Tech support consistently lies to customers. They tell you what they need to to shut you up and do not document it. No communication between departments in any form. They do not care about their customers!
My account was compromised and my credit was ran for Xfinity mobile which I did not authorize! The customer service rep saw that there was a different address where a product went to, but would not give me the address of someone that order …
Got a letter in the mail nearly a year after we discontinued using Xfinity from a collections agency. The letter claims we had an outstanding balance of over $100. I called yesterday to get some information about this and they said I owed …
JUST HAD MY SOCIAL, BANK CARD #, EMAIL, LITERALLY EVERYTHING SCAMMED BECAUSE OF 2 XFINITY EMPLOYEES THAT DECIDED NOT TO DO THEIR JOBS!!!!!! AHHHHHHHHHH
i have been dealing with an issue that comcast caused me for 4 weeks now and i’m over $16,000 in loss of business and expenses to fix the problem
and i’m not getting anywhere with “customer service”
Tried to cancel the service – they finally canceled 11 days after I called, then they sent me a final bill showing they canceled the service on the day I called, then added the same services back on my bill at a higher rate for the next 11 …
0 stars. HORRIBLE HORRIBLE HORRIBLE customer service. Comcast has thee worst customer service of any company. I had a fraudulent charge from Xfinity Mobile for $488 and I spent over 2 hours on the phone with the most incompetent people I …
I am so disappointed in Comcast and now very angry. I have had the service for years and lately I have had nothing but poor service from the company. The remote is not working properly and a replacement has been offered following several …
I have been a Comcast customer for more than 15 years. Whenever I had a problem I called the customer service or tech support if a have a problem with my e-mail service or anything else and I received some kind of attention. Recently …
I promised them extra business with several extra lines for many residences over the next several years if they went above and beyond with me. I called customer service and explained I needed a $5 credit off my bill as their invoice did not …
This company is honestly horrible, the customer service is a joke. They are all inept and lack training, they never help you solving the actual problem. Our bill this year has changed constantly, I was forced to call almost everyday to …
I am a former comcast technician and i have heard so many complaints about the customer service but never experienced them myself. I recently moved and got employment elsewhere. I called comcast to get an install done on my move in date. …
Two weeks ago, a storm broke a large tree in half in my back yard. The half on the ground ended up leaning on my phone line. I immediately called Comcast to schedule an appointment, as I feared that the phone line could snap. I also called …
STAY AWAY!!!!!!!!! They pretended to care about their new/ old customers during the pandemic ONLY TO NOW INCREASE THEIR PRICES ONCE AGAIN!! We have not upgraded any packages nor received new equipment so WHAT exactly is the increase for?!?! …
I wish I could give less of a star rating! This company lacks integrity. “The customer is always right” is far from their slogan. I had 3 no-show appointments of which I CALLED OUT WORK TO BE THERE OR REQUESTED TO BE LATE TO WORK. The …
Worse service ever. They have been sued by the FCC for billing fraud. I live in Michigan I have been dealing with lack of service or no service for my cable and internet. Since January 18, 2019. In February I have had a tech at my house …
Less than 1 star. HORRIBLE CUSTOMER SERVICE. Repeated issues with lack of appropriate documentation on Xfinity/Comcast and the customer is blamed. Last time I had anY service with Xfinity was on 7/11/18, I called to cancel on 7/14/18 and …
I was a Comcast client for over 9 years. Never late on a payment. I told them I was moving and they could not get me an appointment for less than 10 days out. After I was transferred over and over again I accepted the 10 day out …
I am an I.T. vendor, so this was a bad idea FYI Comcast, you’ll never be recommended EVER to a single one of my customers and we already are moving most of them onto Centurylink fiber. Been a customer for A VERY LONG TIME. Went to move to …
Whatever you do, don’t “rent” a modem. Six years ago they sent me a “new” modem. I returned the old modem in the box and preprinted UPS label at a UPS store and received tracking info. Somehow the serial number of the new modem was …
Comcast proactively notified me my connection wasn’t as strong as it should be, and they offered to come out and fix it. It was done in the winter, and the contractor cracked my sprinkler pipe. We didn’t realize until last week when we …
I signed a contract for unlimited data back in Sept 2020. Out of the blue, I get an email stating that they have changed the amount of data I am allowed to use per month to 1.2TB, and are going to fine me for any overages. I talked to Brian …
On a phone call today Comcast said that they thought it “perfectly fair” that if I temporarily downgrade my service while I’m overseas for 3 months (because I cannot use certain services while abroad) I should have to renegotiate the rate …
Absolutely HORRIBLE HORRIBLE service. They’re so insulting and just try their absolute hardest to get as much money out of you as possible. You have a problem? Oh don’t worry good old Comcast will give you the run around, and keep telling …
The worst monopoly I’ve ever had to deal with. There should be a negative star option for a provider like this. I am very much looking forward to Google Fiber in my area. Advertised upload and download speeds are not what you get. There is …
I am moving. I called COMCAST to disconnect service which they did, then Covid-19 hit. We went on lockdown before I got a chance (1 day after service was disconnected) to return it. A few weeks later I got billed $400.10 for the equipment. …
If you have horrible work ethic and enjoy the luxury of being able to tell somebody “hold please” then transfer them to another department this is the place to work! Nothing wrong with my service just called to ensure the boxing ppv event …
Comcast operates in the most sketchy manner I’ve ever witnessed for a company of their size. Their customer service associates are fine, but their policies are terrible. Predatory and misleading. …
If you want a response you need to email the CEO Brain L Roberts you can find his email online via Google search.
The only other options are, option number one get a good lawyer, option number …
Comcast has the worst customer service! They keep you on hold from 45 minutes to an hour, they promise to call you back and they don’t. Their communication skills (listening and understanding) are also the worst I have ever had to deal …
Worst place they give you the go around. My mom moved into a house she had me three way them so I can tell them the speeds they need. I told the business sells rep I’m just helping them get setup they are the primary account holder. The rep …
Billing is confusing, I think it’s meant to be confusing so that you just pay what they say pay. They told me I had 2 past due bills, when I have only one account. Although I pay my bill every month. I said to them, I have only one …
I tried to contact customer service today about my bill.I was told at 11:15 a.m. I would get a phone call within the hour, It’s now 3:05 p.m. and nobody has reached out to me. They have charged me for Netflix for the last 3 months of which …
To anyone who needs a cable provider, NEVER use Comcast. They will continue to charge you when you cancelled service over 3 months ago and then send you to collections for money that you do not owe. Great customer service they have to …
I never understood why my friends and family members had such negative feelings about Comcast, but I sure do now. We have been using your service for a year now. It seems that every time I turn around, my bill has gone up. Any kind of rate …
I am unfortunate to live in a place where Comcast is the only internet and TV provider available. I have never seen such incompetence before. It doesn’t seem to matter who you talk to, they either don’t know what they’re doing or won’t do …
I have had nothing but problems with my lack of service since January 2016. It’s now May 2016 and I have been on the phone chasing a solution for five months. FIVE MONTHS !!!!! …
Bad company and worse customer service for many years. Nothing has changed and the CEO wants to overcharge people for subpar service and say someone is on a two year contract when they give you a discounted price. Baloney! If you cancel …
Comcast Xfinity terrible service for the price buy $200 a month to get zero quality in phone transmission TV and Internet. Never again will I go with Comcast they say they’re in Philadelphia that’s all
Yes, I realize this is Comcast’s HQ. That’s the entire reason for this post. Comcast as an organization and it’s customer service is undisputably the worst. It’s only continued to decline over the years. After a decade of using Comcast as …
left I phones without my permission. Tried to return with many calls and now writing corporate headquarters. No service no matter what I have done to correct their error. Need phones removed from my permissive immediately.
We always here about Comcast’s customer service. They brag about it but trust me they do not care about any of their customers. To get someone out to my house to check their equipment I need to pay a service fee. My other choice was to …
On June 15, 2020 Comcast had a security breach. I tried every attempt to mediate this situation and have failed. I will now file complaints with the FCC, FBI, IC3, local and state authorities, FTC, Attorney General Office, etc. If you have …
There should be a class action lawsuit. I have had the worst experience with this company that could possibly happen. My bill has been screwed up since day 1 of the service. the bill stated I am being charge for a digital converter and …
My experience with Comcast has not been the best in the past years….. My bill continues to go up periodically and every time I call in, hoping to get the bill down no one is ever able help. I spoke to a representative named Danielle who …
Our whole experience with Comcast has sucked. If I could give them a negative rating, I would. We were overcharged on our bill for 4 month’s for services we didn’t have and I called to explain my situation. I had to speak with 7 different …
Can’t imagine a service company with a worst customer service than Comcast. I ordered my cable & internet service on Jan20, 2020. I returned my rental modem after 3 days of usage & bought my own. Even though I have a proof of returned …
COMCAST IS THE WORST COMPANY EVER THE ONLY THING YOU CAN DO IN AMERICA IS PAY YOUR BILL ANYTHING ELSE DEALING WITH YOUR COMCAST “AMERICAN BASE” COMPANY YOU WILL BE REROUTED FOREIGN LANDS TO SPEAK TO COMCAST THAT CAN BARELY SPEAK OR …
I’ve had comcast internet (only internet and the lowest possible speed. No TV or phone) for 4 years. When they raised my bill to over $80, which is outrageous, I called in to request it be lowered. After about an hour and no budging, I …
If you liked loss of service and blackouts this is the company for you. I have been a loyal customer for 10 years just found out they’re giving away the same package I have two new customers for half the price yeah when I call them trying …
I never learn my lesson with Comcast but this time I truly have. I tired 4 different times on 4 different days after speaking with about 7 representatives to stop my service for a move. I have been unsuccessful for over a month now. I moved …
Why do I have such inconsistent service? Frequent outages? And, useless, bordering on fraudulent customer service? Service is inconsistent and terrible. When I call, they are more concerned with managing me than with addressing any issues …
The sheer volume of ineptness I have experienced by the customer service department is astounding. It took 3 days and over 30 phone calls for Sierra from the Comcast Credit Account Services to contact me, and it was only after I contacted …
Xfinity salespeople cannot be trusted.
Xfinity landed me by offering a 2 year promotional contract for $30/month for basic internet. 6 months later, a salesperson called me and said she could double …
I had rented my home out for a few years and once my renters moved out they left their Comcast equipment. So I went to return the items and was informed of a past due bill. I explained that I did not have service and was renting my …
I signed up for Comcast internet, cable and phone 3 weeks ago. What a huge mistake. Lied to about every part of their services by their saleswoman. Nothing has worked properly since Comcast “installed” the services. Trying to get in touch with these people is an absolute joke.Stay away, even ATT is better.
A horrendously mismanaged company. Truly terrible in the way they handle customer relations and communication. Total disconnect between management and people that use Comcast. If it wasn’t a monopoly and people actually had choices they would have long gone out of business.
Customer Service is awful! I’ve been paying for equipment on my account that I turned in. My bill is paid online (paperless) and it does not show how many boxes are on the account without scrolling through the details. After calling …
The Comcast technician completely installed my service and was ready to leave. An email address and password were chosen for my account. He then talked to someone on his phone, and said he was sorry but I would have to pay for a new modem. …
I have been a Comcast customer for 25 years, their service is fair. Their customer service is the worst especially their Executive Staff. Their billing and payments are horrible. They debited my checking account twice which made me …
Comcast fails once again. I call because the signal is bad and TV is freezing and I can’t use my features. Can’t get an appointment for 10 ten days. Day of service call technician never shows. Next day Comcast charges me for $60 …
We have had several technicians here to the house to try to fix our cable. It’s been over 3 months oh, probably 4 now. We still do not have usable cable in our home. The picture pixelates, stops, then starts again . You can’t watch a show …
Comcast customer service please install missing channels to my tv in my bedroom Xfinity wifi cartoon network vice tv Disney XD primo tv logo tv Disney plus apple YouTube black experience network BET Mtv music fuse tv Disney junior.n Nick 2.
The worst experience has to be mine had to call 15 days over one TV now it’s not only another tv but no phone service.This is a lifeline Dk what I would do without cell phone. Truly disgusted with Comcast
Unfortunately, this review does not correspond with this one location. I am speaking about the overall business practices of this company. I am a small time consumer who has had numerous issues with them. My latest issue is my Xfinity …
The Comcast Center is a must see tourist destination as well as an outstanding commercial real estate building. The Comcast Center has a unique market place, a large LED Screen with great graphics and colorful images and extraordinary …
Worst customer service I have experienced with any company ever. It took hours and hours on the phone with them and nearly three months to be able to activate my service, and they charged me for the time it took their techs to figure it …
There is no customer service at Comcast. I’ve been incorrectly billed for more than three years. I challenged it once but was told by customer service that the bill was correct. Recently I discovered that there is proof I should not have …
We called to cancel services in august because we were moving to an area that didn’t have their services. They failed to cancel it on the correct date and we called back multiple times since august and were told it would be taken care of …
This review is for this call center, not comcast/xfinity service. The people who work here are great and extremely helpful, if only the 800 number was as helpful. They’ve fixed any problem I’ve ever had and I can actually understand them and they can understand me.
Trying to get a hold of a real person to discuss the employees coming into a Personal Care Facility. Trying to keep my residents safe. I understand your employees are not required to get vaccinated. Shame on you. Maybe I can get a hold of a real person to talk to in the future.
to anyone who thinks they are going to get comcast and save some money with the xfinity app think again! comcast is eliminating tvs 2017 and older from supporting the xfinity app. 2017! thats barley five years and they want me to go out …
Customer service is always gracious and professional because it’s required. Comcast has a cut throat business model. They ‘sell their mother down the river for a dollar’. Remember the local cable companies that offered a lot for very little? They got assimilated by the Comcast Borg.
Enjoy a 20 minute holiday spectacular with holiday music and sing-along at Comcast Center’s lobby. The show airs every 2 hours. Perfect for families with small kids.
It is a building shaped like “USB”?? Not sure if it is creative or just…. But it is definitely one of the landmark in Philadelphia. It is one of the tallest buildings in the city. It is a nice view to see the high rise buildings together.
Tom Karinshak, Executive VP and Chief of Customer Experience You stay do you have agents across the country to have it’s true to help us, you mean you have agents in all other imaginable countries!! I have never been able to speak to …
Comcast Xfinity are officially scammers now. They are really charging people and sending people sneaky bills after they closed their accounts with them. They would tell you that you have no outstanding balance, and then they send sneaky …
Very slick way of doing business. They charge you a certain price then after awhile they overcharge you. They don’t even notify you that your contract has ended. Instead of them calling me to notify that my contract has ended they …
Worst customer service ever.i had a past due balance ,and received an email from the company saying if I didn’t pay by a certain date my service would be interrupted,I asked for an payment arrangement ,and was told the only way to do it was …
If i could make this a 0 Star I would in a heartbeat. I actually have had Xfinity TV for years and no issues however, the mobile part of this company is a whole other situation in itself. Customer service has been, well quite frankly a joke …
I just spoke with Stephanie B. in SD at HQ in Philly. She was extremely patient and spoke confidently while answering a couple questions I had. Thanks Steph!
Xfinity/Comcast as much as Comcast has tried to remake their image with the new name Xfinity, it is still the same old Comcast, with the same old terrible customer service, and the same old lack of customer care. I have been trying to add …
I wouldn’t give them a star rating but I had to give them one so I could leave my review. I asked about the Mobil service they offer and that was all. They called me for 3 day’s straight and I didn’t answer. I received a letter today saying …
Horrible customer service. Cancelled 3 months ago. Called back 2 months ago. Took 3 hours to find a live body. They said the previous agent did not cancel, but this lady surely would – and credit me the extra month charge. Great except the …
I am sad for this company. They falsly accused my friend who used to work there and is in jail because of their lies. I feel sorry for you and don’t know how you can not letting it affect you from the greed. All I can say I pray for you .
Comcast charge me for services not rendered and refuses to give back the money as their policy is just to give you a credit going forward. I received nothing and no benefit for some thing they charge me $100 for an hour refusing to credit …
COMCAST IS THE BIGGEST FRAUD WHEN IT COMES TO ADVERTISED RATES AND WHAT THEY CHARGE. STAY AS FAR AWAY AS POSSIBLE ONLY BILLED FIRST MONTH AND RATE IS WRONG. THEY DONT FOLLOW THERE OWN CONTRACT RULES. COMCAST PLAYS BY ITS OWN SET OF RULES. YES I READ EVERY LINE OF CONTRACT BEFORE I SIGNED. SO IF YOU GET A SCREWING . YOU BEEN WARNED
Customer service sucks, they are very rude, pretend to help and basically don’t. My bill is super expensive just for internet and TV. This service and customer service is horrible. They never want to transfer you to management, they always have an excuse to do so.
Customer service is great but KNOCK IT OFF!!! WITH THE NIGHT TIME PLAYING WITH STUFF! IF YA CANT SERVICE WITHOUT KNOCKING STUFF ONLINE, GET OUT OF THE BUSINESS!!!
The sales will lie to get you “free upgrade” but your next monthly bill will end up $100 more than you expected! Don’t trust this company, they will find any way to charge you and scam you!
Got DVR with HD and can’t record anything except limited basic. This has been going on since August. I have spent about 20 hours on telephone with your employees who just refresh, etc. It does not work and techs were here for 3 hours and …
Customer service is lacking. On the phone for three hours with customer service, Philippines, South Africa and one unknown to no avail. All they where interested in was selling me a new promotion and not helping me with the problem. Told to take my problem to a local store. Would not recommend this service/company.
I put my TV on vacation.I did not tell to turn it on.thay did. now they change me 211.00
Instead 67.00 will not be for 3 to 4 weeks. I Call them up the person on the …
I get spam calls from these jokers about twice a day and the kicker is the callers are using spoof telephone numbers. Also, I am NOT in Comcast service area. I was with Cablvision and I cut the cord because their customer service sucked. …
Worst network and service.
I had a half month outage in the first month and I didn’t even get a chance to install my divice. I didn’t use any of their services but still got the bill and …
How many times does it take for this person to lose the privilege of taking a vehicle home and fired for constantly parking in front of the same fire hydrant?!? Absolutely ridiculous.
Being a safety person, I joined our groups field trip to Comcast Tower One during its construction. While we were riding the elevator up on the outside of the building, everyone knew this was going to be special. We were there to learn …
Horrible, horrible, horrible!! Twice in 1 week that our internet has gone down. I work from home and require internet service. They have cost me so much time and money from work. And customer service is a complete joke!! Unfortunately we do not have any other providers for our area…yet! Switching as soon as we can. Screw you Xfinity!
This is a review about Comcast Center, the building. A lot of other reviews here are about Comcast Corporation. Do not be confused. This building is a fun, cool, tourist attraction! The lobby, with its statues walking beams in the air, and …
Cut the cord and save $$, perhaps more than half of your television service, dispensing of equipment fees, surcharges, add-on fees, and every other extra cost that Xfinity adds on to make sure that the cost of television continues to rise, …
Horrible!!!! I want to lower my cost, can’t get anyone to understand..
Going to send a letter to corporate, see if that helps. Spent to much time trying to get someone to understand. I saw a plan called Popular TV $125, I told the …
I wish there were a way to give zero stars. I’ve had Comcast for years and their customer service has never been the greatest but they’ve reached an all time low. I’ve only lived in my apartment for 2 months and I’ve had four technicians …
Part 1: They tricked me to sign a contract. When the internet service contract ended in July 2022, I found an offer which is 40 dollars for a higher speed 200mbps. (Previous speed is 50mbps at 20 dollars). And I talked to an agent about the …
Been seven months since I have not received a phone. It was reported as a fraud case, since it was lost in shipment. They have continued to charge me, an have now since sent the bill to collections. For a phone that I have never received, …
How have these guys not been in a class action suit or complaint. They double bill customers and then avoid corrections and refunds. We moved and transferred service from one address to another, they continued billing both locations and …
I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business …
I cancelled my Xfinity Internet and Mobile in half a year ago but it keeps charging me till now. I called customer service a hundred of times and they lied to me that the service was cancelled but the bill never stops. They refused to …
Office space for Comcast. The staff at the entrance is helpful, it is also connected to the Suburban station and places a nice food court just below the ground floor connected to the station.
This place just opened so I’m sure there are kinks to work out. Food is good but I can’t leave more than 1 stars bc service is slow AF. Both times I waited for 15 minutes because a side dish had run out. Not sure why they don’t prepare …
Just spent 2 hrs and spoke to 9 different people (2 supervisors) and I am in the same position I started with. I know now after reading the reviews on this page that I am not alone. I took a look at Direct …
The absolute BIGGEST RIPOFF orchestrated by any company, that’s Comcast. I wouldn’t recommend anyone waste there time with Comcast billing, issues, support, or spend time and time again at the in person store. I am through “working with …
I will never hire anyone who has on his/her resume that they once worked for Comcast. The only exception would be someone who quit because their conscience would not allow them to be unfair to customers. I believe the crummy customer …
Have a called multiple times regarding our cable service that have not been working for the past 4 weeks and nothing has been done to fix them but yet here we are having to pay for services that were not even able to use. they supposedly …
This has to be the worst company ever! The customer service is aweful, rude, disrespectful and don’t care how you are treated. If I ever treated my clients in this fashion, I would be out of business. The problem is we have no other choices …
Worst service ever. Messed up my appointment, checked my credit 3 times didn’t want to fess up to it until I showed them proof twice. Do not fulfill their promises, changes billing due date so they get extra payment. Do not use this company they are the worst.
I called back in July 29th, 2015 to speak to billing and pay my bill and needed to set up payment arrangements for the other half of my bill due on August 5th 2015 and was told that COMCAST no longer takes payment arrangements and if I …
I called customer service to get a cable card for my Tivo. Below are my encounters with your customer service over the past three weeks.
1. CUSTOMER SERVICE – We’ll send the card – Me: Send it …
Absolute worst customer service experience I have ever had. After being scheduled a time for a service provider, they called back on a weekend, failed to inform me why they called, and then “cancelled” the service call when I didn’t call …
Comcast in Georgia has the WORST cable, internet, phone service! Their customer service and escalation service reps have no integrity and are like mindless robots reading a script of what to say, they lie about the trouble shooting tickets …
I have been a founding member of Comcast’s help forum since it began in July 2003, and as far as I can tell, was the longest participating customer. …
After filing a complaint with the FTC’s Consumer Protection Division, I felt it necessary to shine some light on Comcast’s deceptive business practices. They charge inflated rates after 6-12 months. You cannot get a straight quote on …
If you have the option of going with another cable provider vs. Comcast/Xfinity then please do so. Comcast is the worse when it comes to quality of service and customer service. They will send third party reps to your home unknown to you. …
Wow. Just wow. I have had comcast for 20 years. What happened? I was moving my Comcast service to another house. When an installation guy came, they didn’t bring a latter. Then 2 more came and they did not have it. Then we called for an …
Why can’t you give zero stars?! Worst customer service anywhere ever. Last problem took 8 calls to resolve. This time, I’m already on number 7 with no resolution in sight. At my primary home, we dumped them for Verizon. But at our …
I understand the concept of a monopoly in terms of business and for a long time, Comcast accomplished that in Philadelphia. They WERE the only option and so I went with it because, hey, I like TV. But their service is shoddy, the prices are …
ZERO STARS. Scheduled a service call for Fri. May 30 between 10am and noon. Following is the chronology of events:
1. Received a call on Thursday, May 29 confirming appointment with a message …
Comcast charged me for a year of services that I never received.
called Customer service 20 times and still no money back. They can’t do anything about it. So attorney is my only hope. Crooks!
After numerous phone calls of frustration trying to get past the voice operator, I’ve decided the term “Customer friendly” and Comcast should not be used in the same sentence! I gave up and have now called Corporate. I’ll wait and see if I …
Like most of their customers, I have experienced horrible customer service, many times, through many years. Most recently: I called to set up internet service for a small office. The person I spoke with informed me that since I filled in …
what a joke!!!! I have had some bad experiences in the past with customer service but this was horrific! called corporate, now let’s see if anything happens! was only on for an hour and a half with customer service apologizing and 17 …
Filed a BBB report. They have been charging me for cable that I never ordered for 7 months now and will not take it off. I am promised that a manager will call me back and fix this but they never have. I signed up for a promotion in Jan for …
Best place to work. Highly diversified. You can balance ur both professional & personal life effectively ⭐️
Comcast raised my monthly internet rate by $30 a month without notifying me. The reps were overly polite but that didn’t make me feel better when they either refused to or were incapable of fixing my issue. …
How can you send a cell phone that your customers can’t Acctivate? I have been dealing with this issue for over a week. I had surgery and needed a cell phone for my son. I get the phone and turns out I can’t activate it because there is no …
Beautiful building, the video wall is one of a kind in the city. Definitely worth a stop during the Christmas holiday season ( youtube it). Building itself sits atop suburban station, and a pretty decent food court type/multi vendor eatery. …
The only reason this company continues to exist is the monopoly policies it has lobbied localities to allow it in the markets it participates in. They continue to raise prices and limit options with horrible customer service. All other tech …
Refuses to stop charging me for a modem rental when I returned theirs and have used my own for 14 months. I’ve actually been told that it would be resolved several times but each month I get a bill for $8 for something I don’t have. Criminal theft is the only way I can describe it.
I’m 41 and we’ve been with Comcast since 1978. Almost my whole life. Now, when I’m sure that someone is hacking my WiFi and even streaming movies from my account, something that I don’t even do, they tell me to change my password and …
I had no choice but to issue one star or it would have been ZERO!!!!
When you read about Comcast being sued for 100 Million dollars (just Google it); …
As I type I’m on hold for Comcast Corp Office in Philly, because the same as you all. I have logged in many hours with on line support to no avail. I went in person to the local office and was told to go on line because they could not help, …
Comcast has a monopoly on my area and charges excessively high prices. 10mbp for $100, which is 3 to 4 times what Frontier charges for the same price. They keep adding items and services to my bill without my consent and without telling me. …
This is the worst service and billing issues I’ve ever seen. I was a Verizon customer and transfer to xfinity ever since I’ve had service I’ve not had both internet or cable operating at the same time. I have had to call numerous times not …
The service is usually great, however since our offices utilized Comcast internet for all telephone lines and internet usage an outage can stop everything. This has now been a problem for the last six days and still ongoing. I found the …
Having completed a move from one single dwelling to another in the same city, I am so angry and feel so abused by Comcast that I am driven to write this review ! THIS CORPORATION HAS TERRIBLE CUSTOMER RELATIONS, POORLY TRAINED TECHNICIANS …
Shawn was fabulous to work with until he stopped returning my calls. What he said I would be charged for my new package I am not being charged. I was told there were no notes regarding the new rate. I’m done putting up with this crap from …
I feel it;s necessary to let others know what a terrible company Comcast is after the many issues I have had with them. AWFUL, AWFUL, AWFUL Customer Service. I can’t express how horrible their customer service is. Comcast has this thing …
Today, marks my 2nd complaint with NJ’s Board of Utilities over Comcast’s corrupt billing procedures and practices. This company should be shut down. What they place in writing or say over the phone are all lies.
Comcast is the worst company to deal with if you trying to get a bundle deal. Comcast gave me false information about importing my home phone number from another company for months. I even called corporate to see if I could get help and …
Nothing but problems.
Paid for 25mbps. Averaged maybe 14mbps via LAN on a good day. …
June 10, 2013
To Whom it may concern, …
Spoke with Comcast Elevated Technical support on Sunday July 30th. The female agent told me my problems with the X1 DVR system would require a actual service technician. She then told me that my appointment would be tomorrow Monday July …
Anyone who is entertaining the idea of using Comcast as a service provider I would have you seriously weight how important customer service and follow up is to you. I have made several calls yesterday to this company to have my business …
Lobby is worth the trip. If you like crowds it is okay. I really do not like crowds. Parking is impossible. Have to take public transportation. Customer service could be a lot better.
Terrible Service!! Waited over a month and had over 3 technicians come out to install internet service and 2 were late over an hour. When they finally came, each one of them had the same problem each time, that they needed someone to come …
No internet for 5 days. Finally after 6 webchats, 3 phone calls, exchanging my modem, rewiring all the cables and having a minor crying break down of frustration with their customer service, I spoke to a representative that actually knew …
Comcast is a joke! I moved to a new address 2 months ago and had my service transferred, it took them 2 weeks to get just my internet running and this is after calling them 2 times a day to figure out why my internet is not working. they …
For everyone that rated Comcast five stars, y’all either work there or just suck ups. They are the worst ever. Gonna give you a quick back story. Had Fios and everything was good until the Comcast man in my area basically came to my house …
Comcast Business and Comcast Xfinity are apparently competing for who’s got the worst customer service in the world. What they have in common is broken promises, impossible to get a live person to actually help with anything, and making …
This company should be taken out of business. 15 years of being an on time paying customer. Thousands and thousands of dollars paid. Now after canceling my service they want me to keep paying. This company is shadier than the Russian maffia. I will nor anyone in my family will NEVER EVER use you again. Shamefull!!!!
Comcast broke my TV upon installation, then the outsource company never reported it but attempted to send me a letter stating that an investigation was done and that the file was closed without there being monetary loss. Called customer …
COMCAST IS AWFUL…and i will push this issue until i get a appropriate reply. I called the customer service number on a flyer sent to me to inquire about pricing. As I suspected the price was higher than i’m paying so I thanked the woman …
It seriously bothers me that Comcast is the only game in town for my city. Their customer service is downright shameful! You could watch a full episode of Seinfeld during their hold time. The only way you’re guaranteed to get an agent for …
You CANNOT leave your wire hanging 3 ft above my property across my entire backyard for my neighbor’s service. I have 4 young kids 6 and under and 2 dogs that can get severely injured by this recklessness. I had to have the city come out …
Comcast is definitely in the top 5 for worst companies in America. They might be the worst. My Comcast TV, Internet and Telephone all went out at the same last night but somehow this is my fault. (They actually train their employees to …
Company practices bait and switch with business customers. I signed up for internet after a $250 gift card promotion came in the mail. I paid for my own modem and router and the giftcard was going to offset the costs. I was already using a …
Wow, Comcast really needs to have their CEO take part in Under Cover Boss. I called 3 times to try and get my video onDemand fixed. Each time, after waiting 10-mins to get through the automated prompts (yes, 30 mins total) and being …
A disgusting company that cannot fix simple problems of their own making. Just get fios for half the cost, twice the speed, and a 100% reduction on headache.
My Comcast/Xfinity Internet service is awful, going on and off throughout the day and sometimes dying for hours. They’ve sent two techs to my apartment, but no one has fixed the problem—or can tell me what is wrong. When I complained about …
COMCAST Is the worst, My son can’t finish his homework because service is interupted, (Orginally I called about service to TV and Internet for our viewing.) He depends on his grades to get colleges to look at his acadamics. I am extremely …
I give them 1 star because that is the lowest rating Google allows. This is the most incompetent group of people I have ever dealt with. I spoke to at least 20 people. Nobody communicates and nobody knows what anyone else is doing. I called …
Very modern style building. The lobby plays host to a clever, free visual presentation. It is worth the distraction from your normal routine. They have a winter holiday special running during the Christmas season.
Really wish there was a way to give 0 stars. I waited for 10 days for my service to be turned on, only to miss two days of work and have them miss appointments on both days. Someone finally shows up, turns on the service(which by the way …
It is incredibly ironic that their commercials boast quality customer service because Comcast/Xfinity is TERRIBLE. I talk absolutely everyone who is considering service with them out of signing up. I have never been treated so poorly by a …
This is a review of Comcast’s automatic customer service line. Since coming to Pittsburgh and signing up for Comcast, we have had nothing but trouble navigating their automated customer service line. Our first issue arose when we tired to …
Wish I could give them a minus 100+!!!!!! What a joke. Moved this week. Comcast came 8-14 and said I needed an electrician so he would wrap the cables around the house and drill thru from outside. I said NO do not drill holes he said …
Worst customer service experience if my life. I call the number on bill to cancel my deceased father’s account and transferred to mobile department.Told that I had to take death certificate to Xfinity store to cancel. I take the bill ,all …
This company should be investigated. I moved out of the area and they said I was terminating my contract. It seems that over a year ago I verbally agreed to a 2 year contract. My situation changed and I moved and could not continue with …
SCAM ARTISTS! We made a huge mistake switching to this company! Anyone thinking of it…I highly recommend you don’t! If you don’t head the warning….and have issues and you are promised a credit…be sure you get an amount in writing from …
Worst Customer Service ever! Tech that came out cut the lines to our Direct TV service and now Direct TV has to come back and reinstall! Had service partially put in last Friday and still not correct! You can’t get through on the phones, …
First they go up on the price without notice then take away one of my premium channel ( Starz)
And give me( EPIC ) then tell if I want( Starz) I would have to pay (8) dollars …
I recently heard Comcast’s CEO interviewed on NPR. Not surprisingly, he was asked about his company’s dismal customer service rating, and not surprisingly, he deflected the point. With such a large customer base generating many …
Comcast is the worst Company ever. They never show up on time if they who up at all. They have no showed us 4 times and messed up 13 different appointments. The sales rep lied about Xfinity Home Security System. We paid for the Lifetime …
I have been paying for the top tier package with 150Mbps internet for years now. I have had three techs out to swap out modems. I have spent hours on the phone and through chat rooms (on my personal cell phone data plan) because my …
Comcast Center is a nice building to take pictures at.
A lot of security which make me feel safe in here.
I usually hang out here till it’s almost time to get on my train. Just way …
How bad can it get? Two days of waiting on hold for 20-30 minutes. Getting cut off and having to call back and wait some more. Promised call backs that never come. Getting the name of “service” rep and then when you call back you will …
I have had no telephone service since August 1st and twice now Comcast has missed appointments despite the fact that I have called to confirm since they obviously can’t call me. I did give them my cell phone to use as the confirmation …
I canceled my Comcast cable and internet after less than 30 days of service (well within the 30 day money back guarantee). I was still sent a bill for $107.22. I called customer service and was told this would be corrected and that I owed …
It’s an office building, but it does have great views. Check out the Holiday Spectacular during the Christmas Holiday season!
If you can help it YOU MUST STAY AWAY FROM GETTING COMCAST!!! The ” customer service executives” has no brain cells. I think they just read off an algorithm that is on paper in front of them and if that doesnt work they have no clue how to …
It seems easier for Comcast to merge with other large companies rather than fix the customer service issues. That way we as consumers won’t have a choice but deal with their attitude as take it or leave it..or it is what it is…deal with …
I called Comcast for new service and immediately was helped. After 10 minutes of them trying to sell me $$$ of upgrades I just ordered the self install kit. They said cable to my house was turned on BUT wanted $50 for a tech to come out to …
Comcast does not care about identity theft! I have had my identity stolen three times through them by calling and pretending they were me. They would get my comcast emails forwarded to somewhere else then they have access to any emails I …
Cable customer service stinks. Phone customer service stinks. Would have given it a rating of zero but it wasn’t an option. They are a monopoly. Unfortunately, there are no other options available.
Where to start!…. My husband and I moved to a new home in September. We’ve have problems since then. It is now November. We haven’t had internet for 3 months and counting. We had 5 technicians come out before the could figure out the …
If I could give a zero or negative number I would…unfortunately one star will have to do. …
I just received the worst customer service on the phone today with Comcast. Once again, I have received no service on Sunday night on ALL of my channels and I then called to report the problem. The first customer hung on me instead of …
The BULK customer care is a mess. Don’t ever call if you need help. It took 4 calls and 3 lost orders just to add a cable box. This is the reason the next-generation will NOT pay for cable. Sell your Comcast stock now.
I’m lucky enough to live where Comcast and Verizon Fios are both available. I was debating the merits of switching based on some of the deals. After learning about Comcast’s data cap though? No thanks! I mean really what kind of underhanded …
I called Comcast this afternoon to check why my bill was not backdated as I was told it would be due to some account issues. The Customer Service Rep said to me, “There are no notes, there is nothing I can do” I said well please transfer me …
Comcast Service does not warrant even 1 star. They are the WORST. I’ve been lied to and manipulated. Whenever I have a problem with the service, I simply dread having to call to get resolution. I have had two phone support technicians …
I would give zero stars if it were an option. I never even complained that my bill was higher every month for all these stupid technology fee and rental fees and everything else nor did I complain when my Wi-Fi would constantly freeze or we …
Philadelphia’s downtown architecture. Comcast’s towers look like a flash drive and old Nokia cell phone
Comcast literally has THE WORST customer service on the planet. Now their 3rd party contract install companies are outsourcing their customer service jobs to INDIA where they speak terrible English and really could care less about any of …
This Duopoly between ConCast and At&t leaves a bad taste in all consumers mouth. Comcast customer service lie to you and admit they lied but will never give you what they promised you. File a BBB complaint and other websites and put these …
After dealing with Comcast a multitude of times, I decided it was time to write something about them. They’re service has been consistent, but pricing fluctuations and low speed with data caps makes me want to switch off their platform. But …
If I could give these people a zero, I would. Their customer service is the worst I have ever experienced, especially their call center in MEXICO. What really pisses me off right now is their website, which will only give me access to …
I have 2 bad experiences with Comcast.
First they gave someone else service under my name. I had to pay $300 for that person. Now after I discontinue their service because they increase my internet …
Comcast is a decent company, I have had no problems with comcast. I have been their customers since 6 years. Guys who ever are giving bad review, move on to other companies they are not any better though. At the end of the day ATT,VERIZON …
Went to the Holiday Show today…it was worth the trip. I give that 5 stars.
HOWEVER, I had planned on taking pics and videos. I checked before I entered the building and there were NO SIGNS PROHIBITING PHOTOS OR VIDEOS. I stood right …
My ordeal started on September 13th. I called to question about having new service in my new apartment at the Granary in Philadelphia. I currently have service at my home I am selling in Ambler. After getting answers to my questions I hung …
Customer service representatives (mostly nice people) are prevented from giving their names & extension numbers or email addresses (no accountability) so that customers can deal with a single person to resolve issues. They can’t even tell …
Insulting and arrogant. Went to the customer service store after my service was shut off a week before the “due date”. I go in with screenshots of the terribly slow connection (0.14 kbps) test. I’m supposed to have 25mb, that is a lot …
Worst customer service I have ever experienced. You can’t trust this company with your money. You should be ashamed of your quality of service. One of your supervisors kept calling me sir and Let me assure you he knew my name and my voice …
Without Comcast, the world would be a better place to live
Comcast has been the worst experience I have ever had. They by far have the worst costumer service. the reps barley speak English and on several occasions I was hung up on. Asked to speak to a supervisor and was refused. I have been on …
If you plan watching TV online – I would not recommend Comcast Xfinity. It does not work well. It is just not ready yet in terms of technical capacity to be a convenient service. I have never planned to use a regular TV. I told that from …
I started with Comcast in 2004 and finally ended in 2011. I have to say many people would agree with me when i say that those 7 years were PURE HELL!!! Anyone thinking about starting Comcast service , RUN AND DON’T LOOK BACK!!! Our family …
I got Xfinity Wi-Fi services 12/17. I joined solely because my job allowed me to work from home. I had the service from Dec 17to Apr 18..I have had 5 techs out to my home and they have had to troubleshoot almost 3 times a week since I had …
I had a self install that was provided to me on Wednesday August 30th. Unfortunately my wires was not live so I called & spoke with Dan agent#3093330 who scheduled me for a tech to come out. Keep in mind he didn’t tell me when the tech was …
Worst Customer Service Ever!
Called because my router wasn’t working properly this time. This is the second …
I ended service on Jan 19, 2015 and got Verizon….still getting billed…..I have called 7 times and continually am assured that the “Solutions Center” would let billing know. Just got another bill today –for $624.33….I really don’t …
You are by far the worst provider the business. The fact that you do not even have a live operator answering your telephone at your corporate headquarters speaks volumes to me. I was trying to reach out to you with the multitude of …
You are only getting one star because it will not let you post if I don’t. You don’t deserve a star!!!! I have had the worst experience with this company I have ever had in my life. When living on the Northside of town in the Vining area I …
Comcast is by far the worst company I have ever dealt with. They are incompetent and rude. They made a mistake on my installation and accidentally cancelled my install date. What do I get? “Oh we are sorry, it was our fault but now since we …
Comcast has the worst service and customer service. It has a monopoly hold over the city I used to live in, so I had to use it for my Internet provider, as no one else offered service in my area. My bills were wrong often, and when I was …
Comcast is the worst. They have the most terrible customer service and they’re so incompetent that they can’t even put viable information in “they’re notes” when you call back to have the issue resolved. I’ll tell everyone I know possible …
It’s a really nice building filled with Comcast Employees and other professionals. It’s a nice stop for tourists during the holidays when they have a cute Christmas show projecting on a giant wall. It’s a cute show for kids and even adults. …
My service that I received from Comcast September 25, 2019 was unacceptable the tech left cords coming out of the wall and black boxes in the middle of the floor unsafe and I have a 2yr old in the house. I did not see this until after they …
Custom service and Tech support consistently lies to customers. They tell you what they need to to shut you up and do not document it. No communication between departments in any form. They do not care about their customers!
STOP DELETING MY POSTS COMCAST.
I HAVE BEEN TOLD 4 TIMES MY PROBLEM HAS BEEN RESOLVED AND YOU KEEP CALLING ME ASKING FOR MONEY. …
My account was compromised and my credit was ran for Xfinity mobile which I did not authorize! The customer service rep saw that there was a different address where a product went to, but would not give me the address of someone that order …
Got a letter in the mail nearly a year after we discontinued using Xfinity from a collections agency. The letter claims we had an outstanding balance of over $100. I called yesterday to get some information about this and they said I owed …
JUST HAD MY SOCIAL, BANK CARD #, EMAIL, LITERALLY EVERYTHING SCAMMED BECAUSE OF 2 XFINITY EMPLOYEES THAT DECIDED NOT TO DO THEIR JOBS!!!!!! AHHHHHHHHHH
i have been dealing with an issue that comcast caused me for 4 weeks now and i’m over $16,000 in loss of business and expenses to fix the problem
and i’m not getting anywhere with “customer service”
Tried to cancel the service – they finally canceled 11 days after I called, then they sent me a final bill showing they canceled the service on the day I called, then added the same services back on my bill at a higher rate for the next 11 …
0 stars. HORRIBLE HORRIBLE HORRIBLE customer service. Comcast has thee worst customer service of any company. I had a fraudulent charge from Xfinity Mobile for $488 and I spent over 2 hours on the phone with the most incompetent people I …
I am so disappointed in Comcast and now very angry. I have had the service for years and lately I have had nothing but poor service from the company. The remote is not working properly and a replacement has been offered following several …
I have been a Comcast customer for more than 15 years. Whenever I had a problem I called the customer service or tech support if a have a problem with my e-mail service or anything else and I received some kind of attention. Recently …
I promised them extra business with several extra lines for many residences over the next several years if they went above and beyond with me. I called customer service and explained I needed a $5 credit off my bill as their invoice did not …
This company is honestly horrible, the customer service is a joke. They are all inept and lack training, they never help you solving the actual problem. Our bill this year has changed constantly, I was forced to call almost everyday to …
I am a former comcast technician and i have heard so many complaints about the customer service but never experienced them myself. I recently moved and got employment elsewhere. I called comcast to get an install done on my move in date. …
Two weeks ago, a storm broke a large tree in half in my back yard. The half on the ground ended up leaning on my phone line. I immediately called Comcast to schedule an appointment, as I feared that the phone line could snap. I also called …
STAY AWAY!!!!!!!!! They pretended to care about their new/ old customers during the pandemic ONLY TO NOW INCREASE THEIR PRICES ONCE AGAIN!! We have not upgraded any packages nor received new equipment so WHAT exactly is the increase for?!?! …
I wish I could give less of a star rating! This company lacks integrity. “The customer is always right” is far from their slogan. I had 3 no-show appointments of which I CALLED OUT WORK TO BE THERE OR REQUESTED TO BE LATE TO WORK. The …
Worse service ever. They have been sued by the FCC for billing fraud. I live in Michigan I have been dealing with lack of service or no service for my cable and internet. Since January 18, 2019. In February I have had a tech at my house …
Less than 1 star. HORRIBLE CUSTOMER SERVICE. Repeated issues with lack of appropriate documentation on Xfinity/Comcast and the customer is blamed. Last time I had anY service with Xfinity was on 7/11/18, I called to cancel on 7/14/18 and …
I was a Comcast client for over 9 years. Never late on a payment. I told them I was moving and they could not get me an appointment for less than 10 days out. After I was transferred over and over again I accepted the 10 day out …
I am an I.T. vendor, so this was a bad idea FYI Comcast, you’ll never be recommended EVER to a single one of my customers and we already are moving most of them onto Centurylink fiber. Been a customer for A VERY LONG TIME. Went to move to …
Whatever you do, don’t “rent” a modem. Six years ago they sent me a “new” modem. I returned the old modem in the box and preprinted UPS label at a UPS store and received tracking info. Somehow the serial number of the new modem was …
Comcast proactively notified me my connection wasn’t as strong as it should be, and they offered to come out and fix it. It was done in the winter, and the contractor cracked my sprinkler pipe. We didn’t realize until last week when we …
Anyone giving this company any rating higher than one star either is lying or rich… or perhaps both. …
I signed a contract for unlimited data back in Sept 2020. Out of the blue, I get an email stating that they have changed the amount of data I am allowed to use per month to 1.2TB, and are going to fine me for any overages. I talked to Brian …
On a phone call today Comcast said that they thought it “perfectly fair” that if I temporarily downgrade my service while I’m overseas for 3 months (because I cannot use certain services while abroad) I should have to renegotiate the rate …
Absolutely HORRIBLE HORRIBLE service. They’re so insulting and just try their absolute hardest to get as much money out of you as possible. You have a problem? Oh don’t worry good old Comcast will give you the run around, and keep telling …
The worst monopoly I’ve ever had to deal with. There should be a negative star option for a provider like this. I am very much looking forward to Google Fiber in my area. Advertised upload and download speeds are not what you get. There is …
I am moving. I called COMCAST to disconnect service which they did, then Covid-19 hit. We went on lockdown before I got a chance (1 day after service was disconnected) to return it. A few weeks later I got billed $400.10 for the equipment. …
If you have horrible work ethic and enjoy the luxury of being able to tell somebody “hold please” then transfer them to another department this is the place to work! Nothing wrong with my service just called to ensure the boxing ppv event …
Comcast operates in the most sketchy manner I’ve ever witnessed for a company of their size. Their customer service associates are fine, but their policies are terrible. Predatory and misleading. …
If you want a response you need to email the CEO Brain L Roberts you can find his email online via Google search.
The only other options are, option number one get a good lawyer, option number …
Comcast has the worst customer service! They keep you on hold from 45 minutes to an hour, they promise to call you back and they don’t. Their communication skills (listening and understanding) are also the worst I have ever had to deal …
Worst place they give you the go around. My mom moved into a house she had me three way them so I can tell them the speeds they need. I told the business sells rep I’m just helping them get setup they are the primary account holder. The rep …
Billing is confusing, I think it’s meant to be confusing so that you just pay what they say pay. They told me I had 2 past due bills, when I have only one account. Although I pay my bill every month. I said to them, I have only one …
I tried to contact customer service today about my bill.I was told at 11:15 a.m. I would get a phone call within the hour, It’s now 3:05 p.m. and nobody has reached out to me. They have charged me for Netflix for the last 3 months of which …
To anyone who needs a cable provider, NEVER use Comcast. They will continue to charge you when you cancelled service over 3 months ago and then send you to collections for money that you do not owe. Great customer service they have to …
I never understood why my friends and family members had such negative feelings about Comcast, but I sure do now. We have been using your service for a year now. It seems that every time I turn around, my bill has gone up. Any kind of rate …
You must go see the Comcast show. Its free. Spectacular and unique. Mind blowing show.
I am unfortunate to live in a place where Comcast is the only internet and TV provider available. I have never seen such incompetence before. It doesn’t seem to matter who you talk to, they either don’t know what they’re doing or won’t do …
I have had nothing but problems with my lack of service since January 2016. It’s now May 2016 and I have been on the phone chasing a solution for five months. FIVE MONTHS !!!!! …
Bad company and worse customer service for many years. Nothing has changed and the CEO wants to overcharge people for subpar service and say someone is on a two year contract when they give you a discounted price. Baloney! If you cancel …
Comcast Xfinity terrible service for the price buy $200 a month to get zero quality in phone transmission TV and Internet. Never again will I go with Comcast they say they’re in Philadelphia that’s all
Yes, I realize this is Comcast’s HQ. That’s the entire reason for this post. Comcast as an organization and it’s customer service is undisputably the worst. It’s only continued to decline over the years. After a decade of using Comcast as …
left I phones without my permission. Tried to return with many calls and now writing corporate headquarters. No service no matter what I have done to correct their error. Need phones removed from my permissive immediately.
Great Product! Abysmal (under resourced) customer service.
My wife and I love Xfinity cable TV and its internet. It is a wonderful product …
We always here about Comcast’s customer service. They brag about it but trust me they do not care about any of their customers. To get someone out to my house to check their equipment I need to pay a service fee. My other choice was to …
On June 15, 2020 Comcast had a security breach. I tried every attempt to mediate this situation and have failed. I will now file complaints with the FCC, FBI, IC3, local and state authorities, FTC, Attorney General Office, etc. If you have …
I am not one to write a negative review, however my recent experience with Comcast has been a living nightmare. …
There should be a class action lawsuit. I have had the worst experience with this company that could possibly happen. My bill has been screwed up since day 1 of the service. the bill stated I am being charge for a digital converter and …
My experience with Comcast has not been the best in the past years….. My bill continues to go up periodically and every time I call in, hoping to get the bill down no one is ever able help. I spoke to a representative named Danielle who …
Our whole experience with Comcast has sucked. If I could give them a negative rating, I would. We were overcharged on our bill for 4 month’s for services we didn’t have and I called to explain my situation. I had to speak with 7 different …
Can’t imagine a service company with a worst customer service than Comcast. I ordered my cable & internet service on Jan20, 2020. I returned my rental modem after 3 days of usage & bought my own. Even though I have a proof of returned …
“Comcast Xfinity is a business and we are out to get your money”
Those words were spoken to me directly from Executive Customer Relations …
COMCAST IS THE WORST COMPANY EVER THE ONLY THING YOU CAN DO IN AMERICA IS PAY YOUR BILL ANYTHING ELSE DEALING WITH YOUR COMCAST “AMERICAN BASE” COMPANY YOU WILL BE REROUTED FOREIGN LANDS TO SPEAK TO COMCAST THAT CAN BARELY SPEAK OR …
Great place. The Holiday show was great
I’ve had comcast internet (only internet and the lowest possible speed. No TV or phone) for 4 years. When they raised my bill to over $80, which is outrageous, I called in to request it be lowered. After about an hour and no budging, I …
I like this place, so clean, and nice view.
If you liked loss of service and blackouts this is the company for you. I have been a loyal customer for 10 years just found out they’re giving away the same package I have two new customers for half the price yeah when I call them trying …
I never learn my lesson with Comcast but this time I truly have. I tired 4 different times on 4 different days after speaking with about 7 representatives to stop my service for a move. I have been unsuccessful for over a month now. I moved …
Why do I have such inconsistent service? Frequent outages? And, useless, bordering on fraudulent customer service? Service is inconsistent and terrible. When I call, they are more concerned with managing me than with addressing any issues …
The sheer volume of ineptness I have experienced by the customer service department is astounding. It took 3 days and over 30 phone calls for Sierra from the Comcast Credit Account Services to contact me, and it was only after I contacted …
Xfinity salespeople cannot be trusted.
Xfinity landed me by offering a 2 year promotional contract for $30/month for basic internet. 6 months later, a salesperson called me and said she could double …
I had rented my home out for a few years and once my renters moved out they left their Comcast equipment. So I went to return the items and was informed of a past due bill. I explained that I did not have service and was renting my …
I signed up for Comcast internet, cable and phone 3 weeks ago. What a huge mistake. Lied to about every part of their services by their saleswoman. Nothing has worked properly since Comcast “installed” the services. Trying to get in touch with these people is an absolute joke.Stay away, even ATT is better.
A horrendously mismanaged company. Truly terrible in the way they handle customer relations and communication. Total disconnect between management and people that use Comcast. If it wasn’t a monopoly and people actually had choices they would have long gone out of business.
Customer Service is awful! I’ve been paying for equipment on my account that I turned in. My bill is paid online (paperless) and it does not show how many boxes are on the account without scrolling through the details. After calling …
Worst Internet service I have ever had including dial-up. Drops out about every 30 minutes and I’m only about 3 miles from NASA in Houston. …
The Comcast technician completely installed my service and was ready to leave. An email address and password were chosen for my account. He then talked to someone on his phone, and said he was sorry but I would have to pay for a new modem. …
Why does a major internet provider have a measly 1.2 TB data cap when all cell phone providers do not. Not a great look for you guys.
I have been a Comcast customer for 25 years, their service is fair. Their customer service is the worst especially their Executive Staff. Their billing and payments are horrible. They debited my checking account twice which made me …
This place has amazing views in their event rooms. It’s definitely a place to have your next outing event when things get back to normal.
Comcast fails once again. I call because the signal is bad and TV is freezing and I can’t use my features. Can’t get an appointment for 10 ten days. Day of service call technician never shows. Next day Comcast charges me for $60 …
We have had several technicians here to the house to try to fix our cable. It’s been over 3 months oh, probably 4 now. We still do not have usable cable in our home. The picture pixelates, stops, then starts again . You can’t watch a show …
Comcast customer service please install missing channels to my tv in my bedroom Xfinity wifi cartoon network vice tv Disney XD primo tv logo tv Disney plus apple YouTube black experience network BET Mtv music fuse tv Disney junior.n Nick 2.
The worst experience has to be mine had to call 15 days over one TV now it’s not only another tv but no phone service.This is a lifeline Dk what I would do without cell phone. Truly disgusted with Comcast
Don’t want to be mean, but This Company should be out of business. “Customer Enemy Number 1”
Unfortunately, this review does not correspond with this one location. I am speaking about the overall business practices of this company. I am a small time consumer who has had numerous issues with them. My latest issue is my Xfinity …
Fabulous building of the Comcast Services Company. They give a great character to the city of Philadelphia.
The Comcast Center is a must see tourist destination as well as an outstanding commercial real estate building. The Comcast Center has a unique market place, a large LED Screen with great graphics and colorful images and extraordinary …
The cable wire has been hanging in the street since Wednesday.
Sitting here waiting for the Xfinity technician. It’s been four days with no …
Worst customer service I have experienced with any company ever. It took hours and hours on the phone with them and nearly three months to be able to activate my service, and they charged me for the time it took their techs to figure it …
There is no customer service at Comcast. I’ve been incorrectly billed for more than three years. I challenged it once but was told by customer service that the bill was correct. Recently I discovered that there is proof I should not have …
HORRIBLE SERVICE! Do not purchase internet give you the run around & no management skills
We called to cancel services in august because we were moving to an area that didn’t have their services. They failed to cancel it on the correct date and we called back multiple times since august and were told it would be taken care of …
This review is for this call center, not comcast/xfinity service. The people who work here are great and extremely helpful, if only the 800 number was as helpful. They’ve fixed any problem I’ve ever had and I can actually understand them and they can understand me.
it took me 3 days to download a 20 gb game
this is straight up tomfoolery
Trying to get a hold of a real person to discuss the employees coming into a Personal Care Facility. Trying to keep my residents safe. I understand your employees are not required to get vaccinated. Shame on you. Maybe I can get a hold of a real person to talk to in the future.
Awesome building showcasing technology and cable services! Wonderful plaza and views from the dining floor.
to anyone who thinks they are going to get comcast and save some money with the xfinity app think again! comcast is eliminating tvs 2017 and older from supporting the xfinity app. 2017! thats barley five years and they want me to go out …
Customer service is always gracious and professional because it’s required. Comcast has a cut throat business model. They ‘sell their mother down the river for a dollar’. Remember the local cable companies that offered a lot for very little? They got assimilated by the Comcast Borg.
Enjoy a 20 minute holiday spectacular with holiday music and sing-along at Comcast Center’s lobby. The show airs every 2 hours. Perfect for families with small kids.
It is a building shaped like “USB”?? Not sure if it is creative or just…. But it is definitely one of the landmark in Philadelphia. It is one of the tallest buildings in the city. It is a nice view to see the high rise buildings together.
Tom Karinshak, Executive VP and Chief of Customer Experience You stay do you have agents across the country to have it’s true to help us, you mean you have agents in all other imaginable countries!! I have never been able to speak to …
Comcast Xfinity are officially scammers now. They are really charging people and sending people sneaky bills after they closed their accounts with them. They would tell you that you have no outstanding balance, and then they send sneaky …
Very slick way of doing business. They charge you a certain price then after awhile they overcharge you. They don’t even notify you that your contract has ended. Instead of them calling me to notify that my contract has ended they …
Worst customer service ever.i had a past due balance ,and received an email from the company saying if I didn’t pay by a certain date my service would be interrupted,I asked for an payment arrangement ,and was told the only way to do it was …
Hello,
I recently discovered I was a victim of fraud. There was a fraud account put in …
My “high speed” internet of 800Mbps is currently being throttled to 40Mbps. What do I pay you for?
If i could make this a 0 Star I would in a heartbeat. I actually have had Xfinity TV for years and no issues however, the mobile part of this company is a whole other situation in itself. Customer service has been, well quite frankly a joke …
I just spoke with Stephanie B. in SD at HQ in Philly. She was extremely patient and spoke confidently while answering a couple questions I had. Thanks Steph!
Xfinity/Comcast as much as Comcast has tried to remake their image with the new name Xfinity, it is still the same old Comcast, with the same old terrible customer service, and the same old lack of customer care. I have been trying to add …
I wouldn’t give them a star rating but I had to give them one so I could leave my review. I asked about the Mobil service they offer and that was all. They called me for 3 day’s straight and I didn’t answer. I received a letter today saying …
They raise your rates without warning. They lie about bundled pricing and price adjustments. Their customer service is abysmal. Avoid at all costs.
Horrible customer service. Cancelled 3 months ago. Called back 2 months ago. Took 3 hours to find a live body. They said the previous agent did not cancel, but this lady surely would – and credit me the extra month charge. Great except the …
I am sad for this company. They falsly accused my friend who used to work there and is in jail because of their lies. I feel sorry for you and don’t know how you can not letting it affect you from the greed. All I can say I pray for you .
Comcast charge me for services not rendered and refuses to give back the money as their policy is just to give you a credit going forward. I received nothing and no benefit for some thing they charge me $100 for an hour refusing to credit …
Best office building I’ve ever been a part of.
-Corp gym
-Corp cafe …
Must wear media badge or be prepared to be run off their concrete and photograph off premises.
COMCAST IS THE BIGGEST FRAUD WHEN IT COMES TO ADVERTISED RATES AND WHAT THEY CHARGE. STAY AS FAR AWAY AS POSSIBLE ONLY BILLED FIRST MONTH AND RATE IS WRONG. THEY DONT FOLLOW THERE OWN CONTRACT RULES. COMCAST PLAYS BY ITS OWN SET OF RULES. YES I READ EVERY LINE OF CONTRACT BEFORE I SIGNED. SO IF YOU GET A SCREWING . YOU BEEN WARNED
Customer service sucks, they are very rude, pretend to help and basically don’t. My bill is super expensive just for internet and TV. This service and customer service is horrible. They never want to transfer you to management, they always have an excuse to do so.
Customer service is great but KNOCK IT OFF!!! WITH THE NIGHT TIME PLAYING WITH STUFF! IF YA CANT SERVICE WITHOUT KNOCKING STUFF ONLINE, GET OUT OF THE BUSINESS!!!
The sales will lie to get you “free upgrade” but your next monthly bill will end up $100 more than you expected! Don’t trust this company, they will find any way to charge you and scam you!
Got DVR with HD and can’t record anything except limited basic. This has been going on since August. I have spent about 20 hours on telephone with your employees who just refresh, etc. It does not work and techs were here for 3 hours and …
Customer service is lacking. On the phone for three hours with customer service, Philippines, South Africa and one unknown to no avail. All they where interested in was selling me a new promotion and not helping me with the problem. Told to take my problem to a local store. Would not recommend this service/company.
I put my TV on vacation.I did not tell to turn it on.thay did. now they change me 211.00
Instead 67.00 will not be for 3 to 4 weeks. I Call them up the person on the …
I get spam calls from these jokers about twice a day and the kicker is the callers are using spoof telephone numbers. Also, I am NOT in Comcast service area. I was with Cablvision and I cut the cord because their customer service sucked. …
Worst network and service.
I had a half month outage in the first month and I didn’t even get a chance to install my divice. I didn’t use any of their services but still got the bill and …
How many times does it take for this person to lose the privilege of taking a vehicle home and fired for constantly parking in front of the same fire hydrant?!? Absolutely ridiculous.
Being a safety person, I joined our groups field trip to Comcast Tower One during its construction. While we were riding the elevator up on the outside of the building, everyone knew this was going to be special. We were there to learn …
Horrible, horrible, horrible!! Twice in 1 week that our internet has gone down. I work from home and require internet service. They have cost me so much time and money from work. And customer service is a complete joke!! Unfortunately we do not have any other providers for our area…yet! Switching as soon as we can. Screw you Xfinity!
This is a review about Comcast Center, the building. A lot of other reviews here are about Comcast Corporation. Do not be confused. This building is a fun, cool, tourist attraction! The lobby, with its statues walking beams in the air, and …
Cut the cord and save $$, perhaps more than half of your television service, dispensing of equipment fees, surcharges, add-on fees, and every other extra cost that Xfinity adds on to make sure that the cost of television continues to rise, …
Horrible!!!! I want to lower my cost, can’t get anyone to understand..
Going to send a letter to corporate, see if that helps. Spent to much time trying to get someone to understand. I saw a plan called Popular TV $125, I told the …
I wish there were a way to give zero stars. I’ve had Comcast for years and their customer service has never been the greatest but they’ve reached an all time low. I’ve only lived in my apartment for 2 months and I’ve had four technicians …
Part 1: They tricked me to sign a contract. When the internet service contract ended in July 2022, I found an offer which is 40 dollars for a higher speed 200mbps. (Previous speed is 50mbps at 20 dollars). And I talked to an agent about the …
Been seven months since I have not received a phone. It was reported as a fraud case, since it was lost in shipment. They have continued to charge me, an have now since sent the bill to collections. For a phone that I have never received, …
How have these guys not been in a class action suit or complaint. They double bill customers and then avoid corrections and refunds. We moved and transferred service from one address to another, they continued billing both locations and …
I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business …
I cancelled my Xfinity Internet and Mobile in half a year ago but it keeps charging me till now. I called customer service a hundred of times and they lied to me that the service was cancelled but the bill never stops. They refused to …
Office space for Comcast. The staff at the entrance is helpful, it is also connected to the Suburban station and places a nice food court just below the ground floor connected to the station.
This place just opened so I’m sure there are kinks to work out. Food is good but I can’t leave more than 1 stars bc service is slow AF. Both times I waited for 15 minutes because a side dish had run out. Not sure why they don’t prepare …