Comfort Systems of Duluth, MN, has been serving its community proudly by offering the following services: Water treatment and distribution Sump pump grant program Natural gas detection Natural gas…
| Friday | 8:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4PM |
| Tuesday | 8:30AM to 4PM |
| Wednesday | 8:30AM to 4PM |
| Thursday | 8:30AM to 4PM |
520 Garfield Ave, Duluth, MN 55802
I applied for the Comfort Systems policy last October and did not use their service all year. Not one call. They required I have my furnace cleaned and inspected prior to applying for the policy, which I did and was charged for. Perhaps the …
Professional and prompt
The absolute worst!
Terrible just effing horrid
Horrible.
terrible service, only choice in town.
On hold for 30 minutes transfer 5 times.
They extort money from you. Their costs are extremely high.
As a landlord, very difficult to work with, not helpful when you have questions, and its online system is a joke.
If there was another option, i would switch in a heartbeat. I would give 0 out of 5 stars if possible.
Had to make multiple phone calls. Not a lot of help. Comfort Systems in Duluth is a joke
Company has a monopoly and scams you out of your 350$ deposit. Rude customer service.
Do they even read these reviews? So you think they would change policies, there is options they need to realize that .
They’ve always been very responsive and helpful. We’re very satisfied with their service at both of our properties.
The rudest women in customer service. I have asked them more than once to check there attitude but because they are city employees they know they can be rude as hell and get away with it, things need to change !!
By mistake I posted the wrong review. Used to work to there, still good people.
Water main broken, and they are already on it with five vehicles
Loved comfort systems they have kept my old crane furnace working. Carl is excellent worker always helpful.
Unbelievably rude employees. They have a monopoly on water and gas. If there was any other option, I would gladly switch.
I called for boiler maintenance and had a lot of questions about the service and the cost. Super patient, helpful and friendly.
Was I talking with a human or a robot without the ability to be kind? I just asked basic questions. Doesn’t the Public Utilities Commission or City Council know how rude this organization is? I’m not from …
I would rather fetch water from Lake Superior with a bottomless bucket, carry it back up the hill, rent an outhouse, grow my own trees, cut them down, split, stack, and go outside in -30° temps to stoke a fire than deal with Comfort Systems again.
Boiler cleaning. The Bibi sin was super friendly and extremely knowledgeable. Did a complete thorough job
Absolute worst service. Had to pay for someone else’s utilities because they haven’t paid and I was the most recent tenant. 0 out of 5, please save yourself the hassle from the rude employees that work here.
One star is too much. Always extremely difficult to work with. As a landlord, Minnesota Power, Waste Management, Xcel Energy easy as pie and so nice and helpful. You want to be responsible and get things in order but they fight you all the way everytime.
1 star is too much. But what does it matter…what else are you going to do? They know that. The service guy who left a note on the back door with out knocking on the front door knew that…the after hours person I spoke too who defended …
My experience with CS has been terrific. Speedy, flexible, and reliable. I’m actually really glad they are our municipality, and feel lucky to live in a town with such excellent services.
Literally the worst part about living in Duluth. They shut you off with zero warning and usually wait until after hours so you gotta go all evening before you can get it squared away. Unfortunately these jokers are a monopoly in this city …
These guys are the worst!
Shut our water off with out notice and we have 2 small children in the house. …
I have been hearing for over 2 years that you are “working” on an e billing system! It’s almost 2020! Electronic billing is not a new invention! This shouldn’t be this difficult! We live in a beautiful city on a gorgeous lake! It is …
very disappointing being left on hold for 40+ mins only to see that the business closed while we were left on hold and the workers, i’m assuming, went home without letting us know. We have been trying to pay our bill for two days now with …
Comfort Systems has always been courteous and helpful! Always appreciate their assistance!
Had a rough patch in life & they shut our water off (children, in winter). Refused to turn it back on until I paid back, plus additional extravagant fees.
Workers left the basement meter cover broken & didn’t even offer to replace it. …
I called to have my house tested for carbon monoxide! 2 guys should up one was friendly one was rude. I asked them if they could walk around go through back and one of them just rolled his eyes in disgust. He was complaining, because he had …
Worst utility I have ever had the misfortune of dealing with. They turn off services without notice, they can’t figure out how to transfer service back into the landlords name, so they’ll just shut off the service instead. I’ve had warmer interactions with the staff at the DMV
Wanted to move into an apartment. Called to get the utilities switched to my name. I was told I had to pay $875 deposit to put my name on the bill. Apparently the deposit is based on the last years average bill from the last tenant which I …
I wish I could give a 0 star review. My gas bill doubled in one month with no notice & my apartment is still freezing all the time! Called & got no sufficient answers as to why the bill is almost $300 when I’ve had my thermostat on 68 degrees for the whole month. Terrible monopoly company.
Comfort Systems has done great furnace and boiler work for me at reasonable rates. They are timely and efficient. The Comfort Policy has also paid for itself many times over.
What an awful experience. We have lived in our house for 16 years and our bill went from 97 to 258. Clearly there is a leak or the meter is not working properly. I called a half dozen times to get some answers. A girl in the office who …
There is a reason this company has a 1.9 star rating. Extremely rude on the phone, unprofessional and no other options. trashy is as trashy does if I could take my business anywhere else I would in a heartbeat.
I’ve been a customer with Comfort Systems for over a year and I’ve never missed a payment with them before. I’ve always paid them the day I received the paper statement. One month I missed my payment, but the balance due showed up on the …
Just went in today to put down the deposit on for my heating and air and was unfortunately met with a lot of sass and unwillingness to help. As someone who is new to renting, it was extremely frustrating to be spoken to with such a large amount of attitude. I hope Comfort Systems is a lot more pleasant to work with in the future.
They just raised my budget helper amount 100% even though I made up the difference as soon as I got the bill. As a retired person with only my income, there is no way I can afford this. Utilities in Duluth are much higher than …
Don’t get behind because they don’t want to make arrangements…just pay or else. Also they have you at their mercy since they combine gas and water. They make sure you won’t have either if you don’t comply.
I have found service and personnel to be terrific. Sometimes a longer wait on the phone, but that happens everywhere.
Knowledgeable maintenance and repair staff; prompt service. …
My son is in a rental house in Duluth for college and their water bill was very high for the first month. Comfort Systems was awesome in helping with ideas on fixing the issue. The issue was with the house and the issue is now resolved. Very happy with the service I received!
Recently had some book keeping issues where I have not been receiving my service Bill. After paying it in full then pointing out the $90 late fee they told me two bills had been in the same envelope for over a year, and that it was likely …
Keeping changing your online payment options, making it more inconvenient to pay bills. You guys are closed when I’m working & now on a Saturday I’m unable to obtain help to set up an online payment acct because you guys are continually …
I have had nothing but problems with Comfort Systems. In moving out of my old house, I called to let them know when I needed service discontinued. They did not disconnect service as I had requested. I moved out, and they continued billing …
I am beyond impressed with the customer service and immediacy of response. Long story short, I live in a rental with several others of which one moved out who previously held the contract with ComfortSystems. Following his departure, I …
Quick, professional and friendly service. Technician Chris was very informative and answered all of my questions clearly. Fair rates and easy to deal with. Furnace cleaning and new thermostat installed without any issues.
Absolutely the rudest women on the planet work at this company. Unbeknownst to us, our meter stopped working 2 months back so instead of calling to let us know they were sending someone to look at it, someone just showed up. We were at work …
When my wife of fourty plus years died, (she had always paid the comfort systems bill and was a little behind), I called to make arrangements on repayment and was told “somebody has to pay this or you will lose service.” Not very empathetic …
I signed up online for a furnace cleaning appointment, and from start to finish I was very impressed. When I signed up, I was given a window of 12:30-4:30, and the repairman showed up around 1:30. He was polite, professional, and …
We got a call in December stating our meter wasn’t working and they would need to replace it. I explained to the lady that we hadn’t turned on the heat because we had other means of keeping our level of a duplex warm. She was very kind and …
I purchased a new home June 1 which involved transferring services from my old property to my new one. I logged in to my online account mid-July and paid my bill in full. Mid-August rolled around so I tried to do the same but there was no …
I for some reason kept getting two bills in the mail. I had contacted them about a year ago saying that one of the billing addresses was to be canceled by a certain date. Apparently it wasn’t canceled and I’ve been paying them on two …
Billing cycle is by neighbor hood. No options to change besides moving. Trying to track utilities month to month is nearly impossible.
Last year our furnace went out at 5:30PM on Christmas Eve, when I called they said there had been quite a few emergencies that night so I could expect the repair man to arrive between 12AM and 1AM. I sent my daughter to my mom’s so she …
Terrible customer service. After a shut off (with no warning!) I went down to the office with a check in hand to pay the bill, I was told a personal check was not good enough. After I paid online later that day (because people have to work) …
Girl on the phone said she’d get my information for me then transferred me to someone else after a minute of nothing. The other woman and man I spoke to later were unhelpful idiots. Wouldn’t be surprised if everyone who works at this awful company is one.
I received a letter notifying me it was the second notice to schedule a water meter replacement. The letter stated if I don’t comply services will be withheld. This is the first time I’ve received notification, I’m very diligent about my …