We are the health insurance solution for thousands of small businesses, nonprofits, individuals and families throughout eastern Wisconsin. We are a nonprofit cooperative dedicated to delivering quality, comprehensive health insurance.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
120 Bishops Way 150, Brookfield, WI 53005
(Translated by Google) I’m sorry but I only speak Spanish.
I am very satisfied with all the services that have been provided to me, thank you very much. I would also like to know when my policy expires and how I can …
what a joke.
Terrible Insurance Company
Basically a scam
Varry good service
literally the worst lol
WORST INSURANCE EVER!
No words other than : ZERO STARS
Impossible to contact. This is the worst ever.
Outstanding
Spend the extra money and go with a different provider.
No customer service. Spent forever on hold with no option to even leave a message. Waste of time.
The price of super low quality insurance is mind boggling expensive.
Today i try to contact someone for. 2 hours and nobody answer that phone that’s is ridiculous bad bad service
Impossible to get a live human being on the phone! On hold now for an hour, is that acceptable?
Where is customer service?!? I have been waiting on phone for 25 minutes, still no one is receiving. Very disappointed.
Really does anyone really work here or is it just all automated then have you wait on the phone forever
Very helpful. Got the information I needed. Shout out to Evette. Very nice lady.
Great insurance
I’m so irate and frustrated by their customer service that I can’t even explain my one-star review.
I was told “If you don’t like it go somewhere else” Didn’t even try to help !
My wife has this company and they keep saying non payments and she can’t get her medicine
Excellent
I have received zero information about my plan, who my provider is, which doctors are in my network. This place is a joke
really good company
The hold time is ridiculous. I absolutely hate this insurance company. Bad mistake on my part.
Excellent Customer Service!! Nothing will be perfect but they stand by their word. Member Driven!!
Have tried to contact via phone (gave up after 10 minutes on hold) several times and also sent 2 emails. Have not received a response. Terrible customer service.
Worst customer service EVER! They put you on hold for hours, make it impossible to log in to your account if you’ve lost your password, and generally can’t answer you questions.
I’ve been on hold for 55 minutes. Long enough to read the horrible reviews and reconsider if I want to use them.
I have always had great customer service and caring, knowledgeable representatives who are thorough answering my questions and offering additional help they think necessary. Thank you so much!
I had the pleasure of speaking with Evette. Evette was very pleasant, polite and patient with me. Great customer service.
I will never go with this again. As soon as open enrollment is open, I’m gone. The worst healthcare plan by far. Wouldn’t recommend.
Every month I get billed a different premium., and it keeps getting higher. I asked customer service why this happens, but all I get is a run around.
Can I give these guys -5 stars? I don’t know where to begin with this company. Worst customer service ever. I don’t understand how they can keep their doors open.
Got roped into this scam threw the market and now stuck with them for a whole year and they know it. Customer care is nonexistent and they just give the run around on everything
I had the best costomer service experience with Evette ever she was patient kind and truly a great help,she walked me through the time was so pleasant….. Russ Mc Duffie
They put people before profits, are proactive in keeping costs down and have easy to understand Explanation of Benefit pages (EOB).
Absolutely the worst insurance company that is clearly taking advantage of government funds while denying care and medications to members. Avoid them at all costs!
I’ve been insured with Common Ground Healthcare Cooperative for two years, and I’m extremely happy with them!
Great healthcare! THANK YOU!
WORST HEALTHCARE EVER!! Impossible to get ahold of, they cover absolutely nothing. I’ve never had a more terrible insurance company..
Best health care organization I have ever used. I get to talk to a real person, who cares. AND it is a cooperative, so I have a say in how the business is run.
Wait for customer service is painfully long , the holidays are over , open enrolment period for AHC is over, NO ESCUSE its impossible to speak to an agent. Please address this issue .
Such very caring and helpful people!!
it’s 2019please answer the phone or have it disconected.first impression yhis company is a cruel joke. will call marketplace to cancel.FRAUD?
While premiums at Common Ground may be slightly lower than other companies, the stress, headache and potential financial burden resulting from this company’s ineptitude is not worth it.
Dont do business with this company. Horrible horrible horrible. Nothing but loopholes and fine print to separate you from your money. The only get back to you quickly when they discover the technicality.
Can never get thru on the phone. Have tried 3 times now and ended up hanging up after waiting between 30 -45 min listening to an advertisement loop. Customer service is obviously nonexistent!
Online access is terrible . Customer service is inadequate the help is not helpful at all. I have had numerous providers that our family see tell us Commonground is also very difficult for them to get explanations and payment from .
Terrible experience trying to get my prescriptions filled. Name brand VS generic. Tried to contact them, the wait time is prohibitive to most peoples schedule.
It takes to long to get in contact with someone you make your payment and when you try to get anything done meds or doc they tell you you need to contact your pervider.
Excellent choice for my healthcare needs!
Always very helpful and answers any questions asked
Awful customer support. Call hold times over 2 hours, didn’t even talk to a person. I did manage to contact them via Facebook but only received a generic response and no help on my simple follow up question. I’m really regretting going through them
They don’t cover Otezla for plaque psoriasis so now I have to deal with psoriasis breakouts until I find a new healthcare provider.
Have steady improved their game for the last two years. First year was disorganized, but my claims went through no problems. …
I am amazed to see negativity. This organization took me through cancer treatment. All promises kept. Bills paid promptly. They provided a completely positive experience for me.
I’ve had CommonGround for about a year now and just renewed for 2019 with them. They have went above and beyond to get me through my health issues and for a reasonable price. …
These people and the company border on criminal. The executives should be arrested for putting their customers health and life in peril. Why the state of Wisconsin has not stepped in and shut these people down is beyond me. If I could post this review by giving them no stars (which is what they deserve) I would.
The absolute worst customer service you’ll ever get from a healthcare provider. I cancelled my policy months ago since I found a job with healthcare benefits and they’re still trying to bill me for it… If you find yourself needing healthcare DO NOT use Common Ground
This is the most unprofessional company I’ve ever had to deal with. They operate in the shadiest of ways. …
I had multiple wonderful experiences with Evette, who worked very hard to override my hold with prescription coverage so I was able to get my much needed inhaler before it ran out. Thank you so much for the help Evette!!
They never ever answer their phone. I was on the phone for almost an entire hour before I hung up. The disgusting thing about that is that I needed to talk to them because I couldn’t get into my account. They can’t even take payments over the phone: horrible!
Evette is/was wonderful. I needed help with some issues and she took the time to walk me through the process 100%!!! I would hire this lady in a minute. She understands the meaning of Customer Service. YES!!!!
The worst customer service I’ve ever had. Dropped coverage with no notice, am currently on hold for the last 45 minutes. This is my 3rd call to them today, no answer each time it is a Monday during normal business hours.
Statements are always cryptic. Id like to know why my premium shot up 50 bucks a month. Cannot get a hold of anyone in a reasonable time to find out. Give us your money or be fined by the government, thank you. Pathetic greed.
I am having a bad experience through this company. I signed up with the MarketPlace and have paid for my insurance, but have yet to receive a phone call or an insurance card. I do not even know how I can find a doctor through them because going to use their page is confusing. If someone would contact me, then I would change my review.
I would give them zero if I could. The worst customer service I’ve ever had since it is non existent. I waited on hold two separate times for 54 min and emailed twice with no response. Unbelievable awful to deal with and couldn’t get simply …
I have been trying to communicate with common ground on behalf of a client of mine, and am starting to feel that they are deliberately not returning my calls and evading my being able to reach a person. No one answers and then I am told that voice mail boxes are full and the call is disconnected.
I was with CommonGround in 2015 and have since found another insurance company. Recently, I looked for records from when I was insured. I can no longer login, nor are the phone people very helpful. Unfortunately, I must muddle through and deal with these difficult and poorly trained folks as the information is critical.
got this insurance ONLY to cover my meds. I don’t see a Dr. one month into it they don’t cover my meds anymore. I can’t switch coverage until November. its February!!!! I hate this insurance. my meds are not covered. im a schizophrenic. off my meds. I’m going to end up stabbing my brain out.
Garbage tier insurance with little doctor availability and an awful network. Earliest appointment I could make was months away. Showed up to my appointment only to find out it was rescheduled for another month out. What a joke.
The worst phone auto matted phone calls I have ever experience. I have called many times with hours of waiting and no answer whatsoever!!!!! I need futher information about my claims and cost ect…I am beyond disappointed by this. Please please provide better phone conversation with live representatives with answers.
Best insurance program I’ve ever had
Spoke with Evette & Raneshia today regarding a number of claims I needed to be reviewed with respect to my deductible. Both ladies were super-helpful, friendly and helping in anyway they could. Thank you both!
I am supose to have a procedure done tomorrow and yiur so called DR says i should get therapy i am almist bed ridin and in horrible pain and he can say i dont need this done i would really like to put all my pain into this dr and say how does this feel
Representative helped me pick the right plan, and made sure everything was right.
The customer service is horrible. LATRISHA, the so called “supervisor ” was extremely rude and lied. I would not recommend this company to anyone. They give you the run around. Was told that letters were mail to our home and we never received anything. If they had negative stars I would choose that option.
I’ve never had a problem with this insurance company, every time I’ve called I’ve gotten an answer, every time I emailed I’ve gotten a response. It really seems like the folks I spoke with cared about me as an individual and what I needed.
We just had some questions regarding health care when traveling outside of the area. Was able to talk to a representative (Katie) right away and she was extremely helpful!! Very happy with the help we received.
~~FINAL UPDATE, BACK TO 5 STARS, PRIOR AUTHORIZATION WAS TOTALLY PAINLESS AND TOOK ALL OF A FEW HOURS. BOTH APPROVED. THANK YOU ~~ …
When my son had pass away had to call them up a couple of times to see why he was still on the plan.
Keep on having issues with them returning the payment. Where we have it set up where they take it out every month. Not a very happy person.
So Common Ground…..Do you guys cover anything or do you just collect payments from people and the government. I mean….I can’t even go to the doctor…they charge full rate. CG doesn’t pay one cent? Basically $1000 a month is going to …
So far, knock on wood, this insurance has been pretty reasonable and even easy to understand. Not cheap, but much better than the last experience I had with Fidelis in New York. I guess everything is relative, but I am pleasantly surprised.
Take a look at the reviews! Almost all are one star! I do not know why they waste the ink on their membership cards to provide telephone numbers. THEY DO NOT ANSWER! Customer service is absolutely horrible and simply non-existent! I’d like to rate Common Ground at a NEGATIVE 10!
*Zero stars. No available doctors in network in my area. Why offer more health plans than the area’s doctors can handle? They will not allow new doctors into the network who ARE in my area and who ARE accepting new patients. Pure scam.
I’m on my third call to their customer service line and waiting for 15+ minutes. AGAIN. I don’t have time to wait 15-20 minutes at 2 in the afternoon on a Thursday. Avoid this insurance company if you like prompt customer service
Terrible customer service. Plus, my wife just got a job this year, making an extra 1k per month for our family. CGHC decides my premium should be $400 more per month, and has more than tripled the cost of every presription we have, and for me that is costly with my asthma meds. Currently shopping other plans, I would stay away.
This company is incredibly poorly run. When I try to get into my account and put in the user name and password it and it either gives me an error message or it goes to a non-existent account. Wait time on the phone today was over an hour …
They constantly say I havent paid my premium. Just got another letter saying my grace period is almost up. ITS PAID!!!!!!! Half the time I dont get a bill and when I do its wrong. These people need to get some people working for them …
Stay away from Common Ground, they will deny medically necessary treatment for one claim with a particular CPT code and then when the same procedure is performed again with the same CPT code it will be approved. There is no rhyme or reason …
I reached out to try and fix my auto pay settings. It keeps pulling twice as much from my bank account. I deleted it as they said to, but it just pulled it again, twice as much as it should, and since I didn’t have the funds in that account it failed, and I was charged by my bank. 🙁
This company is HORRIBLE …can never speak to a person, the numbers listed don’t work, cannot get help , takes at least two weeks to get anything accomplished. Will definitely not go with them next year. Didn’t really want to give them a 1 star but had to choose something in order to post review……
The Market Place had made a BIG mistake with our tax credit and we lost coverage. Evette was a ROCK STAR an looked into account. We did a special enrollment period and it all worked out… She is VERY pleasant, easy to speak with. EVETTE “YOU ARE AWESOME” Thank you again.
Extremely poor insurance that I don’t want anymore. They have made me wait so long for a prescription need. I’ve called multiple times (more than 10) Yet, they still aren’t doing much. Can’t wait to tell them I’m leaving their insurance as a customer!!
CGHC has been wonderful to work with. I am so grateful to that my agent took time to understand my needs and explain my best options. Personalized attention provided peace of mind along with a great insurance program. Thanks!
I loved Common Ground before I went on Medicare. Never had any issues or concerns and they never had a problem when I called to have the appropriate answer and were correct on top of that. Thank you Common Ground for all your support.
Not a good start Common Ground. We were sent an EOB for a childrens visit from a few weeks ago. We owe the full amount according to the EOB even though the Dr is listed in the Provider Directory. I call and I am put on hold for 8 mins. …
My insurance started out by telling me I will have all the same doctors. This never happened. I lost all my doctors which were important to me since I have a brain tumor. I started having some pains in my side. I went to my family doctor …
So Far one of the best Insurance Customer Service the best
I lost my husband health care coverage after he passed away at a young age. MarketPlace signed me up with CommonGround …. So far so good. The only part I do not care for, is trying to reach someone by phone. That takes forever…..but when I do get through, they are quite pleasant.
I started a new job in MKE and was not provided health insurance until I was hired on. CGHC came to my rescue. Their plans were easy to understand and there was a lot of variety in networks. I only had them for 5 months but it was a seamless experience.
The premium tax credit is a joke. It’s a scam. Just a way of making everyone think they are able to afford the healthcare. Got my taxes done and found I have to pay back the entire premium which is over $3000. Where am I supposed to find that money now? Never used my insurance once anyway.
Year 3 with CGHC, and things just keep going downhill. We are self-insured business owners who pay outrageous premiums even though we are completely healthy, which have gone from $600 to $1350 with the highest catastrophic deductibles …
This company are a disgrace, they are insisting my wife lowers the dosage for medication she has been on for years. I suppose they think they know better than her doctor? To add insult to injury the customer service has been constantly rude …
Update: 1/26/18. Got a message about my invoice. Called again. Went through the multiple machinations (press 1 for …. press 2 for press 3, 4, 5, 6. 7, 8,9…) Now on hold for 6:15 minutes listening to bad music. Deciding to hang up. …
They charged me 2 times for 2 months! Now I’m on the phone trying to talk to someone and been on hold for 30 mins so far! I only have an hour break! This is bs. Even with all that being done the pharmacy is STILL saying my insurance isn’t going through due to non payment! You gotta be kidding me!!
Awful. My insurance was dropped due to an error in my auto-pay through my bank, I was never notified by phone or email, only two letters that I did not receive due to me being away from my home for an extended period of time. They were incredibly unhelpful throughout the entire experience.
Great Insurance Company! I am really picky about everything. When making any decisions I analyze every single little detail. Common Ground is a great choice, and I recommend them by far! Please don’t believe their 2 star rating, I’m baffled as to why they are rated so low on Google reviews. They are great, really.
I cannot thank Raneshia at Common Ground enough! Just excellent customer service. She went WAY out of her way for me setting me up with the right doctor when I was having a tough time finding one myself. She made sure he was in network and …
Excellent service, easy to contact, website easy to navigate. Prompt coverage.
Disgusting company. I would give them zero stars if I could. They know how to play the game a give the run around. There are a few good customer service agent. One was wendy i believe, she was amazing, but that’s about it. …
This company is garbage. They took my premium payment, gave me a receipt, then denied me coverage saying I didn’t pay my premium!! I tried calling multiple times, wasted hours on hold and still couldn’t get through to a human being. Save your money and your time and go elsewhere.
Don’t forget a medication when you leave for vacation because you will have to wait 3-5 business days for them to approve a refill, that includes medicine vital for your survival, like test strips. We pay $1000 for our family of three and they cover NOTHING. Until we reach a $18,000 deductible. WHAT A JOKE!
I have only good things to say about Common Ground, the negative reviews are mostly based on the fact that everyone now days want everything immediately. I have been with them for 3 years and have never had anything denied, unlike other companies who have a policy for denying everything and you have to fight with them. AAA+++
I signed up and then canceled immediately on the site but the payment went through anyway. I contacted them several times to cancel and they said I had to cancel through the Federal Marketplace. After two conversations with the …
I’ve had CGHC for two years now, they have made some major improvements in the last year. It is an incredibly affordable option with good coverage. For their customer service you actually get to talk to a real person who cares and their claims are processed in a timely manner.
Barely any doctors available. Had to fight to get a medication I’ve been getting for years and ended up having to change it because I just can’t deal with this company. Oh yeah and paid for full month early…yet they didn’t turn on my …
Been a member for 1 year. I wanted to give them a chance since they were a new startup that was a non profit. I have been very patient and understanding because they are/were new. I have finally lost my patience and understanding. Nobody …
12/14/2015 Worst customer service anywhere…for any product. Extremely long wait times on the phone. The people answering the phone are pleasant, but you can’t get a straight answer. Sent from here to there, not transferred, but you …
I was trying to figure out if I could leave zero stars but I guess Google doesn’t allow that. I’ve been self-employed my entire life, so I’ve always had to pay for my own health insurance. Unfortunately now the options have become less and …
Idk about some these other reviews but I’ve had them for almost a year and have never had an issue with anything. Everytime I need to see a doctor it’s covered. Everytime I need meds covered. I pay on time and again no issues. This is the first insurance company I have ever been with and it works wonderfully. Thank you CGH.
I switched Insurance’s as of December 13, 2017 and my common ground plan was made inactive, yet there was a $550+ payment taken from my account on December 26th, stating that it was for coverage for Jan, 2018. …
I wanted to comment on the excellent provider service I received today with a representative named Tyler. I contacted the Common Ground website with my Kudos (contact us), and the response was “Thank you for taking the time to share your …
It is a great health care provider with very helpful customer service.
Dear Sirs ,
I have had a common ground health policy since 2014 that I have been very satisfied with and it worked well for me I had purchased thru the exchange. This year …
I am currently in a job transition and needed some basic coverage for my family of four. I was sure that it would be near impossible to find affordable rates. I called Common Ground and connected with this sweet gal named Megan and she set …
I have never had a problem with Common Ground. Claims are paid on time and it’s easy to get a hold of customer service. You may have to wait a few minutes when a person calls but, to me that’s a very short wait.
I’m a recent new member and purchased my plan through the marketplace. When I was researching a provider for 2019 I had great luck getting my questions answered and reaching a live person through their customer service line. Now that I’m a …
I contacted Common Ground Healthcare Cooperative to understand how my provider can become a certified and contracted provider, & also to understand the explanation of benefits summary I received. The service I received from Lytria of Member …
The wait to get to the correct person for your needs always takes quite a bit of time, however, once we were connected to your associate Nicole R. she was a breath of fresh air. I can’t begin to tell you how wonderful and helpful she was. …
Common Ground is not the insurance you want to go with! I have been with them for a year and every single month there is some kind of issue with the payment, either they never took out the recurring payment or they charged me twice the …
I set up auto pay on my account and decided to make my payment ahead of schedule because I actually had funds to do it in advance and come the day my auto payment was due they took another payment. Then I call them and they say it can take …
This company is so poorly run. Not only do they never answer my questions directly, but more often I never hear from them at all. In these past few weeks I’ve attempted to call them 7 times and waited 20-30 minutes before just hanging up. …
These guys are terrible.
Seems like they’ve outsourced their customer support. …
I have had nothing but positive experiences with Common Ground. My doctor is in network and I made sure of that before I enrolled. I have never had a claim denied. In fact, this is the first time I’ve had a mammogram where I paid next to nothing. I love this insurance!
GET A PLAN WITH SOMEONE ELSE. THEY COMPLETELY SCREWED ME OVER. Would give zero stars if I could. Everything was fine until the 27th of December, just a few days before my coverage with them would be ending on the first of the new year in …
I would google “Lawsuit filed against ObamaCare insurer over coverage”. Members from other exchange plans have been suing there insurance companies over lack of doctors in network. You should all consider banding together and starting a …
TERRIBLE. I have repeatedly been unable to log into the site because I don’t have a card from them yet, haven’t been able to choose a doctor or do anything. No one ever answers the phone, and I have no car so I cannot drive to Brookfield …
My experience with Common Ground Healthcare Cooperative (CGHC) can most aptly be compared to HGTV’s Holmes Makes it Right, if the Canadian-based show were recorded without host Mike Holmes. Much like a disreputable contractor who asks for …
Just learned of a change that was made for my coverage for 2017 for which they claim to have mailed me a letter to explain the change. I am on a drug for a preexisting disease and the drug company helps me stay on the drug which is crucial …
I am a new customer through “Obamacare.” My 2017 billing and eligibility was mixed up, but it was resolved within 24 hours. Brandon from member services was so helpful in getting the issue to the right people who could fix it. I was patient …
Unfortunately Common Ground is my only option for health insurance now. My deductible went from $500 when I had private insurance to $8,000 under this terrible insurance. Premiums are also higher. If you call to ask a simple question, you get put on hold for at least a half hour. Worst insurance company ever.
These guys are terrible to work with. There are times when it is impossible to get through to them on the phone and for some reason they have two different login portals – one for your health insurance information and another for billing – …
Awful experience all around. BEWARE!!!! I have had a major billing issue with Common Ground due to some inaccurate information that I was given by a Derrik who works there. I was given the manager’s name and number and have attempted to …
Just absolutely terrible provider. My tripped and broke her shoulder early in the morning. Took her to the ER that they told me to take her to(The previous time she needed to go to the ER for a temperature, they charged me over 12,000$ …
OMG! Common Ground Healthcare Cooperative is the worst company that I have other done business with. Today for the 7th time in 14 months I have spent over 3 hours with them on the phone regarding a billing issue. It always starts when I go …
I paid for a policy I had no access to. I called and waited on hold for 44 minutes before obtaining information I was assured was accurate and would work and it did not. I cancelled the policy and called to verify that it was cancelled …
I have had nothing but the best service from Common Ground. My insurance is affordable, covers my adult children under 26, and my plan covers more services than I could have imagined or EVER rec’d from the for profit insurance industry, for …
This place is an absolute JOKE!!!! I have back pain so bad I have gone to Urgent Care 3 TIMES to get a pain relieving shot just to get through the day. I need an MRI to find out why I am having debilitating pain but can not get the MRI for …
I have been having trouble logging in to pay my premium, there is something going on with their web services. I call to pay over the phone, and that is not an option. I do not use checks and do not live close to a Common Ground member …
Excellent customer service and the insurance is very important. They help in everything that you need.
We had a terrible time with CGHC in 2015. Spent many, many hours trying to get billing issues solved. We finally contacted the insurance comissioner and the CEO of the company. After very stern phone conversations we finally got it …
I have been with Common Ground for two years and have received excellent service. Their written information is clear and accurate. I appreciate the nurse case manager who called me on behalf of Common Ground during a health crisis. I have …
The absolute worst company of any kind I have ever dealt with. Consistently terrible customer service. Unanswered e-mails, Hours on hold. Constantly erroneous, late and confusing billing. Uninformed representatives. They assure you …
I am quite impressed with this health insurance plan. You aren’t just a policy holder but a member of a not-for-profit Cooperative and they really do put their members first. Their customer service was easy to talk to if you have any questions.
I love this insurance. Bumpy at the start but they have excellent customer service to help. This insurance helped me get surgery for breast cancer. The policy we have is extremely affordable for monthly premiums and medications. My payment obligations were calculated efficiently and reasonable for the cost i owed for surgery.
I am so thankful to have found this insurance. I did not qualify for Medicaid, as I earned ‘too much’ on Unemployment Compensation Insurance…that’s right, I earned over $1200 monthly on UI, and was denied by Medicaid. I was frantic to …
Worst insurance company I’ve ever had the dis-satisfaction of working with. My billing is NEVER accurate which causes me to have to pay full price for prescription due to being turn down at the pharmacy. When you call it takes them forever …
My physician’s office has tried to call regarding authorization for a CT scan. They have left two messages with no call back. I tried to call yesterday with no returned call. They have issues that disallow for timely communication with …
I cannot speak about the coverage yet because in 2 years, I have not needed it, but the phone representatives could be the most clueless bunch of people as well as rude, that I ever dealt with. From one to the next we have been told …
Just used my health insurance for the first claim ever after 14 months of coverage through common ground. I rarely ever go to the doctor for anything and am quite healthy. I pay almost $500 a month and after one urgent care visit they only …
I didn’t even want to leave them ONE star but it was the only way I could post a response. These people are awful!!! I JUST learned now (December 2018) that they terminated my coverage in September 2018 because I was mistakenly 30 CENTS …
I received several notices about Member care program benefits, I was 6 days past my 30 day grace period and am cancelled. Several past billing issues that were taken care of. but now I’m told sorry you’re out of luck until Nov ember, call …
This company had no problem taking another payment from me even after I called to verify that my account would be cancelled on 12/31/14. Now my broker is trying to get a hold of someone there with no return calls. The insurance also did …
Not good so far, and I’ve barely had them two months. It’s an absolute pain to get online to pay my premium, and even right now while I’m entering the information that their reps *told me* to enter it’s telling me my info is invalid. It’s …
By far, the best individual health insurance company I’ve ever worked with. I am self employed and went many years without insurance because I was tired of dumping loads of money into useless plans that covered nothing. I’m now paying less …
Absolute garbage company. I’ve been dealing with them for 5 months trying to get my insurance card sent out. They tell me I don’t have insurance by mistake, then tell me I need to pay a random sum of money to be insured far and above my …
been trying to talk to someone about my plan but after 2 hours on hold im thinking that maybe using this company for health insurance may not be a good idea, looking to see if i can cancel my application and go with someone else . last …
I moved my family coverage to Common Ground Healthcare Cooperative and had an amazing experience. Honestly, I didn’t expect it to go well. Was I ever surprised, in a good way. We got all of our doctors. Our prescriptions were all covered. …
In August we had a debit card change and at that time decided we would no longer pursue coverage through Common Ground. During this time the Marketplace was also seeking out more information from us which we did not send. In October we …
Nightmare!!! Avoid this company at all costs!! I’ve been a member in good standing for 9 years (wife and I are self employed), never a problem until … …
This is by far the worst experience I have ever had in my life with health insurance. I wish I could give it 0 stars because it does not even deserve one. It is especially disturbing since I pay the full premium myself out of pocket …
My mom ended up in the hospital about a month ago and she could’ve been released two weeks later but the company has taken their sweet time to let the place that she has to get her medication from know that she is covered and now common …
Really great insurance coverage! Easy communication. Easy to find providers. Affordable coverage
Avoid this company at all costs. I pay close to a thousand dollars a month for 3 people. I went to the emergency room and they refuse to cover one cent. I’ve paid them tens of thousands of dollars over the years and they won’t cover one cent. What good is insurance if you can’t ever use it?
I’ve been using Common Ground for years, and they’ve consistently provided great customer service!
I recently took this insurance due to lack of marketplace insurance. I have tried many times to call them. I am always placed on hold. One time for 2 dam hours with me being 9th in line and never got any closer to a answer. Twice I opted for a call back when my number came up. 2 weeks and still no call.
I have had Common Ground for several years now and have nothing but great things to say about them! Anytime I have had to contact them I have gotten an immediate response and they are always friendly, helpful and professional. I am so grateful to have Common Ground as my health insurance!
Being self employed I use the government marketplace for insurance. I signed up and made my payment only for Common Ground to say they want more per month then what the marketplace rate was. Apparently they don’t like having to honor the prices that the marketplace posts which if that’s the case don’t be on it..
We got a little behind on bills and they canceled the policy. We got caught up a little after the grace period and tried to pay it in full. They wouldn’t help us. I guess they think $1000 a month isn’t a lot of money. Molina always let me …
Very pleased with Common Ground Insurance. The ease of their processes and superb member communications are most impressive. Highly recommend !
Simply excellent option and service, went to bat for me against Aurora to keep procedure cost down several times saving me thousands. Friendly local staff. Wish they would start replying on Twitter 😉 .
I went thru buying from solicitors by scam calls. I am with Common Ground Healthcare now and paying the same more coverage and the BEST support anytime. I’m wowed !!
This company has been great for our health insurance needs. We retired early at age 60 and have been using them ever since then. Has never been a problem paying any of the bills.
Local company with very helpful staff. Non-profit that puts members first. Highly recommended. They’ve been consistent on offering affordable plans compared to other ACA companies. They also have paid out MLR rebates each of the past three …
Bob Joseph is a very professional, knowledgeable and helpful person to work with. He is the reason my experience was excellent. Janice S.
Always on hold 30 mins or more.(Just to ask about a mammogram) Not a helpful plan. Changing in 2023. High cost for Specialist and people do not realize a person reading a diagnostic test for results is a SPECIALIST
I was having trouble getting onto the online customer portal. Customer service reached out to me the next day to help with the issue. Since then I have been able to login into my account and everything is in order. Thanks for the quick response.
The insurance prior authorizations for medication is out of control. Not sure why a doctor prescribed medicine can be denied by my insurance who are not doctors. There is always a hold up for pre auths and I’m over it. Paying $600 a …
I’m happy to report that our issue got resolved. Thank you.
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Absolute trash company in an absolute garbage industry. They literally make it difficult to pay them. Believe me, I don’t want to pay them! But we’ve been hustled into these awful for-profit insurance situations where we are treated like …
I have been with Common Ground Healthcare Cooperative for a number of years now. I LOVE THEM. Great pricing. Great service. I have NEVER had an issue with a claim. I highly recommend Common Ground for your health insurance needs.
Working with Common Ground Healthcare is great although the turn around time to pay bills is a bit fast in my opinion. Other than that, I enjoy working with an insurance company that makes me feel like a person and not a number. I’d recommend CGHC to anyone who can afford an insurance plan through them.
Every year I hope Common Ground Healthcare is within my budget. It’s the best healthcare insurance I’ve had in over 30 years. Everything you need is on their website, which is easy to use. Best of all, they take care of claims quickly!
We aren’t big consumers of healthcare, but things do happen. Like, my wife’s ruptured appendix last spring. She was in the hospital (Aurora in Grafton, also great) for a week, and the bills were substantial. Common Ground paid everything …
I’ve been bouncing from one insurance company to the other year after year looking for the best deal. Common Ground has stood out as the best of those experiences overall. From now on it is unlikely I will use another company for my health …