I would not recommend this place to anyone. Dr Michael and his “assistant” are extremely rude and arrogant. After a 2 hour wait ..to be treated so poorly and unprofessional. No thanks I will find another doctor who cares about his/her patients.
Very clean facilities. However the wait is absurd! No one should have to wait 1h 40 min AFTER their appointment time and still waiting in the room to be seen by the doctor.
I life your office and staff but…. getting them to answer the phone is very difficult, I do not want to leave a meat for an appointment request. I have left them in the past and I had to call them back again. Maybe a different phone triage system????…. not sure but your providers and office staff are great in person!
I would not recommend this facility to anyone! Extremely rude and arrogant staff especially the Surgery Consultant. The actual Doctor that operated on my sister was nice and pleasant however while waiting I could hear staff members talking negatively about other patients. Thumbs down to this place!
This clinic has their act together. Dr. Iuorno is my doctor and is outstanding. The clinic staff is professional and courteous. Every time I`ve been here has been a very positive experience. Thanks CEC!
Amazing! The team got me in the door in an urgent situation and had me feeling better and on the mend very quickly. Could not be happier with this experience. Dr. Hobbes is a total pro! Expectations exceeded.
Super long wait in the room. So long, I fell asleep.
I only saw the doctor for about 15 minutes. Not much feedback or exchange of conversation. Seems like an assembly line. I was there 3 hours.
I waited so long I thought Jesus was gonna come back before I got the chance to see the man! Dr. Michael’s aight I guess. He dont seem to care that much tho. Staff told me I belong to the streets, howd they know that? I went because I …
The doctor is great but it I have literally never had an appointment run on time. Every single time I have been, it is at LEAST 30 minutes late and the nurses are not very friendly. The doctors are great though. I just wish the experience wasn’t always such a nuisance
Asked to come 1/2 early before 10:00 a.m. appointment. It is 11:30 a.m just seeing the doctor. Staff patient relations is horrible. Treated with very little compassion.
So dissatisfied.
I felt rushed through the whole process. Cataract surgery went well. I saw the surgeon at the beginning. He was zoomy zoomy. I was told it would cost X amount. I ended getting three different bills. Final cost was 3 times more than when I …
Hi,I am writing to Review the fabulous Service I received at Commonwealth Eye care Associates, and specifically from Dr. Iuorno.
I can’t say enough about the excellent care I received from Dr Iuorno and his …
Appointment at 3pm today. Checked in at 2:45pm. Still waiting to be called back at 4pm. Told receptionist this is worst service I have ever experienced and walked out. No apologies. Total disrespect for the patient.
Took my Mom to the post op appointments here after cataract surgery. We were rushed through at all the appointments. We were in the middle of questions when the doctors (2 different doctors for 3 appointments) and their assistants stood …
I had cataract surgery on both eyes. One eye was done Aug 5; the other eye was done Aug 12. Both surgeries were performed by Dr Iourno. Everyone at Commonwealth Eye Care Associates (Henrico location) was courteous, kind and had my best …
Very clean and nice workers. I had my cataract surgery done in November 2020 by Dr. Flowers. I don’t get the negative comments. I couldn’t have had a better experience. They all had on masks.
I give them a 0 – I had an apt at 2pm and arrived 10 mins early – Sat in the waiting room till a gentlemen got me to do 1 eye test with an eye patch. Nothing looked like it was previously cleaned and constantly had his hand put in my face …
I had LASIK done by a different practice and have really dry eyes due to the surgery so came to CECA after being referred by my optometrist. I had punctal plugs placed in and for the first day, they weren’t that bothersome. However, the …
Had to visit per a referral from my optometrist due to some concerns after viewing images of my optic nerve. No vision problems or symptoms of any sort. Appt was scheduled for 2 PM. Arrived at 1:40 PM. Was not called back til approx 2:35 …
The entire process was great. Rayna and Dorsey who set up the process were beyond professional. They could not do enough to make sure I understood the steps in having the surgery. Dr. Iuorno made me feel very comfortable during the …
Extremely professional and personable staff. The check in process was a breeze . I would definitely recommend completing the requisite documents online prior to your appointment. After reading some of the reviews I was nervous about the …
Horrible experience with care after cataract surgery. The doctors were arrogant and demeaning. I was very upset and frustrated because of my vision issues. The doctors’ comments were the farthest thing from caring. The staff was rude on the …
Staff is excellent here and have had great experiences with Dr. Diehl. The wait time, however, is unacceptable. Waited over an hour for my last two appointments and I even called in advance of my appointment today to ask if they were …
Recently I had an appointment with Dr. Jonathan Noble. I was called in within a few minutes of my appointment time and Christina did the preliminary exam. She was kind, professional, and thorough. Christina put me at ease. Dr. Noble is …
If I could rate lower I would. My mom was a patient of Dr Douglas for over 2 years. He was amazing. Unfortunately after Dr Douglas’ departure Dr. Michael took over. He is rude and beyond condescending. He and his assistant have no sense of …
This was my first time coming into the office, and I won’t be coming back. The Covid screener and the front desk staff was condescending and very unpleasant. The Covid screener asked me a question about a response on an online Covid …
Im giving 2 stars due to the horrendous wait times as well as lack of care during one of my visits. Firstly, I’m currently writing this as I hit my second hour of waiting to be seen which is absolutely unacceptable. Secondly, the first time …
Yes I had a bad experience there last year 2021 with the receptionist at the front desk. Every time I gotr to come to make a payment, all I asked, is to put the remaining balance on the receipt and she acted as though she couldn’t follow …
The staff was extremely friendly. The office was very clean and safety measures were in place. I was so pleased and happy when I left the office. Dr Flowers is amazing. I was battling with a chalazion for almost two years prior to going to …
I’m so disappointed and disgusted with the service that I received here. I came in for my routine vision field test and as an expectant mother trying to maintain safety in this Covid environment, I cannot believe the lack of sanitary …
Nursing Staff friendly, support team were very professional. The wait time was unbelievable for my visit. I can only think it was an over booking situation but still totally unexpected
I was to the point I could see because I had keratoconus. Dr Iuorno has done corneal transplant in both eye’s and cataract surgery in the right eye. I am every happy the way my vision has turned out so far. If I have to do cataract surgery …
Dr. Young did such a great job with my cataract surgery! It only took about 15 minutes, and he explained things throughout the process.
Now I can see better than I have in over 40 years. …
The staff is nice and polite, but I wish they would do away with the mask policy. Firstly, it’s based on the CDC “guidelines” which have been wrong in the past. Viruses can and do travel through our eyes. It wasn’t a staff member but a …
CECA provides the best eye care and customer experience around. I travel from Maryland to ensure my eyes are in good hands. Dr. Shawn Hobbs is the consummate professional and his team of technicians and support staff are all fantastic. I …
Staff was very friendly and professional. The Dr’s that examined me were very thorough and explained what they were doing and discussed all my options. I would definitely recommend this practice.
Run, don’t walk, away from this practice. When Dr. Michael met with me, he did not shut up the entire time. I was unable to express my concerns as to whether or not the cataract surgery would impact my LASIK surgery or anything else for …
Avoid this place at all costs! The front office staff and doctor’s assistants are incompetent, and I would not trust this office with any major eye care problems. The cleanliness and wait times are highly unreasonable. They are so terrible …
CECA is my practice of choice for eye care. In addition to my annual examination, I recently had surgery to treat ptosis which was impacting my vision. Dr. Munro and his team were excellent. The surgery itself was quick and painless. …
I had Cataract Surgery in both eyes and the entire process exceeded ALL my wishes. Dr Michael and the team at Stony Point Parkway [ surgery center] were wonderful. The Post-Operatve Team at Gaskins Road, also proved to be a great team, …
The worst eye doctor in the Va doc michael
Very professional, clean, brilliant staff.
They take time with their patients and families. Explain everything clearly.
Bad customer service .. and make sure to bring a extra hour to wait every single time to be seen .. We decided to change Dr.
Excellent doctors. Fixed my cataracts easily.
Good Dr
Wait times are horrible. Have to wait at least an hour to even see the doctor after tests. This happens with every visit.
I would not recommend this place to anyone. Dr Michael and his “assistant” are extremely rude and arrogant. After a 2 hour wait ..to be treated so poorly and unprofessional. No thanks I will find another doctor who cares about his/her patients.
great customer service. clean facility. I was in and out in 1 hour and the place was busy AND I was a new patient.
Very clean facilities. However the wait is absurd! No one should have to wait 1h 40 min AFTER their appointment time and still waiting in the room to be seen by the doctor.
I life your office and staff but…. getting them to answer the phone is very difficult, I do not want to leave a meat for an appointment request. I have left them in the past and I had to call them back again. Maybe a different phone triage system????…. not sure but your providers and office staff are great in person!
I would not recommend this facility to anyone! Extremely rude and arrogant staff especially the Surgery Consultant. The actual Doctor that operated on my sister was nice and pleasant however while waiting I could hear staff members talking negatively about other patients. Thumbs down to this place!
This clinic has their act together. Dr. Iuorno is my doctor and is outstanding. The clinic staff is professional and courteous. Every time I`ve been here has been a very positive experience. Thanks CEC!
Amazing! The team got me in the door in an urgent situation and had me feeling better and on the mend very quickly. Could not be happier with this experience. Dr. Hobbes is a total pro! Expectations exceeded.
Super long wait in the room. So long, I fell asleep.
I only saw the doctor for about 15 minutes. Not much feedback or exchange of conversation. Seems like an assembly line. I was there 3 hours.
I waited so long I thought Jesus was gonna come back before I got the chance to see the man! Dr. Michael’s aight I guess. He dont seem to care that much tho. Staff told me I belong to the streets, howd they know that? I went because I …
The doctor is great but it I have literally never had an appointment run on time. Every single time I have been, it is at LEAST 30 minutes late and the nurses are not very friendly. The doctors are great though. I just wish the experience wasn’t always such a nuisance
Asked to come 1/2 early before 10:00 a.m. appointment. It is 11:30 a.m just seeing the doctor. Staff patient relations is horrible. Treated with very little compassion.
So dissatisfied.
I felt rushed through the whole process. Cataract surgery went well. I saw the surgeon at the beginning. He was zoomy zoomy. I was told it would cost X amount. I ended getting three different bills. Final cost was 3 times more than when I …
Hi,I am writing to Review the fabulous Service I received at Commonwealth Eye care Associates, and specifically from Dr. Iuorno.
I can’t say enough about the excellent care I received from Dr Iuorno and his …
Appointment at 3pm today. Checked in at 2:45pm. Still waiting to be called back at 4pm. Told receptionist this is worst service I have ever experienced and walked out. No apologies. Total disrespect for the patient.
Took my Mom to the post op appointments here after cataract surgery. We were rushed through at all the appointments. We were in the middle of questions when the doctors (2 different doctors for 3 appointments) and their assistants stood …
I had cataract surgery on both eyes. One eye was done Aug 5; the other eye was done Aug 12. Both surgeries were performed by Dr Iourno. Everyone at Commonwealth Eye Care Associates (Henrico location) was courteous, kind and had my best …
Very clean and nice workers. I had my cataract surgery done in November 2020 by Dr. Flowers. I don’t get the negative comments. I couldn’t have had a better experience. They all had on masks.
I give them a 0 – I had an apt at 2pm and arrived 10 mins early – Sat in the waiting room till a gentlemen got me to do 1 eye test with an eye patch. Nothing looked like it was previously cleaned and constantly had his hand put in my face …
I had LASIK done by a different practice and have really dry eyes due to the surgery so came to CECA after being referred by my optometrist. I had punctal plugs placed in and for the first day, they weren’t that bothersome. However, the …
Had to visit per a referral from my optometrist due to some concerns after viewing images of my optic nerve. No vision problems or symptoms of any sort. Appt was scheduled for 2 PM. Arrived at 1:40 PM. Was not called back til approx 2:35 …
The entire process was great. Rayna and Dorsey who set up the process were beyond professional. They could not do enough to make sure I understood the steps in having the surgery. Dr. Iuorno made me feel very comfortable during the …
Extremely professional and personable staff. The check in process was a breeze . I would definitely recommend completing the requisite documents online prior to your appointment. After reading some of the reviews I was nervous about the …
Horrible experience with care after cataract surgery. The doctors were arrogant and demeaning. I was very upset and frustrated because of my vision issues. The doctors’ comments were the farthest thing from caring. The staff was rude on the …
Staff is excellent here and have had great experiences with Dr. Diehl. The wait time, however, is unacceptable. Waited over an hour for my last two appointments and I even called in advance of my appointment today to ask if they were …
The staff was always polite, professional, and friendly.
When i didn’t reschedule an appointment Dr. Young called me personally. He told …
Recently I had an appointment with Dr. Jonathan Noble. I was called in within a few minutes of my appointment time and Christina did the preliminary exam. She was kind, professional, and thorough. Christina put me at ease. Dr. Noble is …
If I could rate lower I would. My mom was a patient of Dr Douglas for over 2 years. He was amazing. Unfortunately after Dr Douglas’ departure Dr. Michael took over. He is rude and beyond condescending. He and his assistant have no sense of …
This was my first time coming into the office, and I won’t be coming back. The Covid screener and the front desk staff was condescending and very unpleasant. The Covid screener asked me a question about a response on an online Covid …
Im giving 2 stars due to the horrendous wait times as well as lack of care during one of my visits. Firstly, I’m currently writing this as I hit my second hour of waiting to be seen which is absolutely unacceptable. Secondly, the first time …
Yes I had a bad experience there last year 2021 with the receptionist at the front desk. Every time I gotr to come to make a payment, all I asked, is to put the remaining balance on the receipt and she acted as though she couldn’t follow …
The staff was extremely friendly. The office was very clean and safety measures were in place. I was so pleased and happy when I left the office. Dr Flowers is amazing. I was battling with a chalazion for almost two years prior to going to …
I’m so disappointed and disgusted with the service that I received here. I came in for my routine vision field test and as an expectant mother trying to maintain safety in this Covid environment, I cannot believe the lack of sanitary …
Nursing Staff friendly, support team were very professional. The wait time was unbelievable for my visit. I can only think it was an over booking situation but still totally unexpected
I was to the point I could see because I had keratoconus. Dr Iuorno has done corneal transplant in both eye’s and cataract surgery in the right eye. I am every happy the way my vision has turned out so far. If I have to do cataract surgery …
Dr. Young did such a great job with my cataract surgery! It only took about 15 minutes, and he explained things throughout the process.
Now I can see better than I have in over 40 years. …
The staff is nice and polite, but I wish they would do away with the mask policy. Firstly, it’s based on the CDC “guidelines” which have been wrong in the past. Viruses can and do travel through our eyes. It wasn’t a staff member but a …
CECA provides the best eye care and customer experience around. I travel from Maryland to ensure my eyes are in good hands. Dr. Shawn Hobbs is the consummate professional and his team of technicians and support staff are all fantastic. I …
Staff was very friendly and professional. The Dr’s that examined me were very thorough and explained what they were doing and discussed all my options. I would definitely recommend this practice.
Run, don’t walk, away from this practice. When Dr. Michael met with me, he did not shut up the entire time. I was unable to express my concerns as to whether or not the cataract surgery would impact my LASIK surgery or anything else for …
Avoid this place at all costs! The front office staff and doctor’s assistants are incompetent, and I would not trust this office with any major eye care problems. The cleanliness and wait times are highly unreasonable. They are so terrible …
CECA is my practice of choice for eye care. In addition to my annual examination, I recently had surgery to treat ptosis which was impacting my vision. Dr. Munro and his team were excellent. The surgery itself was quick and painless. …
I had Cataract Surgery in both eyes and the entire process exceeded ALL my wishes. Dr Michael and the team at Stony Point Parkway [ surgery center] were wonderful. The Post-Operatve Team at Gaskins Road, also proved to be a great team, …