Community Financial Credit Union proudly serves the checking, savings, loan and mortgage needs of our neighbors in these Michigan communities: … See more
We needed an auto loan and was unsure of a few things, but I spoke with Lee Ann and she was great! She was patient and understanding. She explained things when I had questions. This made life less stressful. Thank you so much for your help Lee Ann, you truly care about your customers.
Been a member for decades. Generally people working their helpful and friendly. Now since the new CEO has been installed, the wait times to.get through to a human are extensive and replete with commercials and annoying jingles. After 15 …
I called the Plymouth branch to investigate applying for an auto loan since I had another through that branch. I spoke with Montoya. She was EXCELLENT. Very knowledgable. She was able to answer my questions quickly and guide me through …
Worst customer service I have ever received. I just spent an hour on hold without ever having talked to a human. I will be closing my accounts and moving my money elsewhere. …
called 20 minutes before close, put on hold and never answered. thought maybe id stay on for another couple minutes like someone would pick up the phone before they rushed out for the day. nope. just left me hanging!
Don’t ever finance a vehicle with you them. When you pay it off and they have your money free and clear, they still will not release the title for 10 days.
They did a fabulous job helping me get my mortgage in order to buy my condo. They were very fast and professional throughout the process, explained everything I needed to know, and I’m so glad I went with CFCU for my mortgage.
I’ve been a customer of CFCU for over 20 years. Honestly, I wouldn’t go anywhere else. Their customer service and ease of mobile apps is outstanding. Very satisfied with everything about this credit union.
Very affordable mortgage, but no way to pay it online? Why should I have to be on hold for 20+ minutes to speak with someone at my local branch? There is no local phone number!
I’ve opened my account at Novi location many years ago. Plymouth and Novi locations are the locations I go. Always friendly and always helpful 🙂 I often seek help from Nancy @ Novi branch and she’s super helpful. I’ve found an …
I have accounts with several institutions. Non of which compare with how poorly operated this credit union is. Their online services–which is relevant in 2018–are completely archaic. There is no reasonable means of navigation to conduct …
My mom has been with this place since she was 18 and helped me set up my own account. Shes a side so she shows up for things in my name and lets me know whats going on. This is EXTREMELY USEFUL since I moved last year, and any meetings that …
Very personable and patient. Jeff Kuehls was a huge help getting me my car loan. He wasn’t pushy at all and made sure I understood everything I was getting into before signing. Highly recommend!
I paid off my car note, way before I was supposed to! Was never late with any payment, And they never mailed me my Title to my car! I called them on the phone requesting my title, they said”we don’t Kno. U can go to Secretary of State and …
Very friendly staff, lots of surcharge free ATMS, Ruth from the call center was amazing when I called to ask about mobile banking (which is also great). I have a free student account and I feel that my money is safe with these guys. Keep up the good work!
If I could rate zero stars, I would. I cannot believe how poorly operated this place is. They never “received” one of my payments, they took my next one, didn’t inform me that one was missing until way too late, stuck me with an almost $400 …
Through the years we have banked with community financial, formerly community federal. Starting in 2008, they began assessing late fees to my car payments that were paid on time. This happened month after month. We got out of that loan and …
Too many bad experiences with this credit union to list. On a couple of occasions they were okay, proving that they could actually have five-star service if they wanted to, but they do nothing to help or protect their members and they will side with shady dealerships, not members who are in the right, so GET YOUR CAR LOAN ELSEWHERE.
My husband and I received our mortgage loan from Tom Tuckey at Community Financial Credit Union in 2013. We are now working with them on selling that property, and sadly won’t be working with them any longer as we’ve moved to California. …
Our family has had an account with them since 1989 and we’ve been extremely pleased. The staff has always been friendly and helpful. The interest rates are low and they’re always willing to offer excellent customer service. My daughter was …
Their new website is confusing and hard to navigate, for someone not technically savvy, like myself.
Rebecca Vargo, Branch Manager was more then helpful! Not only did she update the …
Great rates. Fast and friendly service. This credit union has continuously gone above and beyond my expectations. I have savings, checking, car loans, credit cards, mortgage, and HELOC. Very happy with all.
Signed overdraft protection paperwork on 2 separate occasions because they apparently misplaced the first set.. only to find out over 3 weeks later that the paperwork isn’t even on file. How hard is it to pull money from a LINKED savings …
Not only does this bank have the weirdest issues (for example: you can’t deposit money at atms), the real reason I gave 1 star is because of the blatant discrimination from their underwriters. While this bank denies me for a $300 credit …
I’ve been a Community Financial customer for a decade now. My most recent experience was with Leeann Perez. I got pre approved for an auto loan and the sales woman from the dealership I bought my car from commented to me about how …
Worst experience banking I’ve ever had in my 53 years! Applied for a 2nd mortgage and my husband and I received 2 separate calls from Lee Ann Perez, (still have her VM) stating we have been approved, to later be told we were denied! Why …
I recently decided to finance my lease vehicle instead of paying cash at lease end. After doing so, I started getting bombarded with mail asking for a copy of the title with CFCU showing as lien holder. I can’t exactly give something I …
My husband who handled our accounts unexpectedly passed away. I’ve been in personally to the local branch multiple times to make sure things were set, as I did not handle any of the vehicle payments. Apparently they messed up the account, …
just refinanced my car at the Plymouth branch they made it real easy explained everything i needed to know i will definitely recommend them to friends i want to thank Alaina McDaniel for all her help
I recently was in the market to refinance one of my vehicles and was referred to Community Financial. Lee Ann was the representative that helped with the process and did an exceptional job! She was polite, professional, and efficient. The …
Very disappointing. I’ve been a member at cfcu for 25 years and it seems to have gotten worse every year. Clearly, during a pandemic, many people are struggling to pay their bills on time or at all. Of course that’s the customer’s …
Used customer service the other day hoping for help in straightening out a mistake I made with my account. The customer service I received from Jade was extremely exceptional!! She was very professional, patient, understanding, and most …
I have only be a member for 3 weeks, however, every person that I have spoken with has been pleasant and more than willing to answer my questions no matter how many times I ask the same question. Their patience is great and the reps really …
I recently purchased a new Kia Telluride and my loan is serviced through Community Financial. The only options I have to pay the loan are as follows: …
We needed an auto loan and was unsure of a few things, but I spoke with Lee Ann and she was great! She was patient and understanding. She explained things when I had questions. This made life less stressful. Thank you so much for your help Lee Ann, you truly care about your customers.
Been a member for decades. Generally people working their helpful and friendly. Now since the new CEO has been installed, the wait times to.get through to a human are extensive and replete with commercials and annoying jingles. After 15 …
I called the Plymouth branch to investigate applying for an auto loan since I had another through that branch. I spoke with Montoya. She was EXCELLENT. Very knowledgable. She was able to answer my questions quickly and guide me through …
Great customer service.
I work here the best place to work
Banked here for years and plan to for a lifetime!
Very nice and a huge nice clean place.
Very friendly people. Makes me happy
Heather at the Plymouth location was great, thank you!!
Got me sub requirements with in 5 minutes. Wow Groundbreaking for the industry.
Great place to bank! Friendly and client focused!
Many years of experience have shown us the value of this bank.
Had online issues that they took care of. I will give them credit for going the extra mile there.
I can’t say enough good things about this place or Mark Evenson. He re financed my car and saved more $2,500!
Better not be in a hurry if you want to reach them by phone..you could drive to the branch faster than they will ever answer the phone…
Will be closings my account s. Unable to continue anyone at CU. Did email. Over 72 hours…still no ome
Mark Evanson saved me a lot of money on my car loan. I can’t thank him enough. Because they helped me I decided to switch all of my business to them.
Worst customer service I have ever received. I just spent an hour on hold without ever having talked to a human. I will be closing my accounts and moving my money elsewhere. …
I’ve been trying to get a new coupon book to make my loan payments for two months without any response at all.
called 20 minutes before close, put on hold and never answered. thought maybe id stay on for another couple minutes like someone would pick up the phone before they rushed out for the day. nope. just left me hanging!
Don’t ever finance a vehicle with you them. When you pay it off and they have your money free and clear, they still will not release the title for 10 days.
They did a fabulous job helping me get my mortgage in order to buy my condo. They were very fast and professional throughout the process, explained everything I needed to know, and I’m so glad I went with CFCU for my mortgage.
I’ve been a customer of CFCU for over 20 years. Honestly, I wouldn’t go anywhere else. Their customer service and ease of mobile apps is outstanding. Very satisfied with everything about this credit union.
THE SERVICE OF THE ENTIRE STAFF WAS EXCELLENT.
Very affordable mortgage, but no way to pay it online? Why should I have to be on hold for 20+ minutes to speak with someone at my local branch? There is no local phone number!
I’ve opened my account at Novi location many years ago. Plymouth and Novi locations are the locations I go. Always friendly and always helpful 🙂 I often seek help from Nancy @ Novi branch and she’s super helpful. I’ve found an …
I have accounts with several institutions. Non of which compare with how poorly operated this credit union is. Their online services–which is relevant in 2018–are completely archaic. There is no reasonable means of navigation to conduct …
My mom has been with this place since she was 18 and helped me set up my own account. Shes a side so she shows up for things in my name and lets me know whats going on. This is EXTREMELY USEFUL since I moved last year, and any meetings that …
Very personable and patient. Jeff Kuehls was a huge help getting me my car loan. He wasn’t pushy at all and made sure I understood everything I was getting into before signing. Highly recommend!
Much better program here – teller printed my information needed asap
-Canton location needs work
I paid off my car note, way before I was supposed to! Was never late with any payment, And they never mailed me my Title to my car! I called them on the phone requesting my title, they said”we don’t Kno. U can go to Secretary of State and …
For whatever reason they don’t answer the phone! I have tried at least five times for over 20 minutes and they didn’t answer at any prompt!
Very friendly staff, lots of surcharge free ATMS, Ruth from the call center was amazing when I called to ask about mobile banking (which is also great). I have a free student account and I feel that my money is safe with these guys. Keep up the good work!
If I could rate zero stars, I would. I cannot believe how poorly operated this place is. They never “received” one of my payments, they took my next one, didn’t inform me that one was missing until way too late, stuck me with an almost $400 …
Through the years we have banked with community financial, formerly community federal. Starting in 2008, they began assessing late fees to my car payments that were paid on time. This happened month after month. We got out of that loan and …
Too many bad experiences with this credit union to list. On a couple of occasions they were okay, proving that they could actually have five-star service if they wanted to, but they do nothing to help or protect their members and they will side with shady dealerships, not members who are in the right, so GET YOUR CAR LOAN ELSEWHERE.
My husband and I received our mortgage loan from Tom Tuckey at Community Financial Credit Union in 2013. We are now working with them on selling that property, and sadly won’t be working with them any longer as we’ve moved to California. …
Our family has had an account with them since 1989 and we’ve been extremely pleased. The staff has always been friendly and helpful. The interest rates are low and they’re always willing to offer excellent customer service. My daughter was …
Their new website is confusing and hard to navigate, for someone not technically savvy, like myself.
Rebecca Vargo, Branch Manager was more then helpful! Not only did she update the …
Great rates. Fast and friendly service. This credit union has continuously gone above and beyond my expectations. I have savings, checking, car loans, credit cards, mortgage, and HELOC. Very happy with all.
Signed overdraft protection paperwork on 2 separate occasions because they apparently misplaced the first set.. only to find out over 3 weeks later that the paperwork isn’t even on file. How hard is it to pull money from a LINKED savings …
Not only does this bank have the weirdest issues (for example: you can’t deposit money at atms), the real reason I gave 1 star is because of the blatant discrimination from their underwriters. While this bank denies me for a $300 credit …
I’ve been a Community Financial customer for a decade now. My most recent experience was with Leeann Perez. I got pre approved for an auto loan and the sales woman from the dealership I bought my car from commented to me about how …
Worst experience banking I’ve ever had in my 53 years! Applied for a 2nd mortgage and my husband and I received 2 separate calls from Lee Ann Perez, (still have her VM) stating we have been approved, to later be told we were denied! Why …
My husband and I love this bank! So friendly very helpful! Jodi rocks !! Plus, they have dum-dums 🍭 again 🤪🥰👏🏻👍🏻 …
I recently decided to finance my lease vehicle instead of paying cash at lease end. After doing so, I started getting bombarded with mail asking for a copy of the title with CFCU showing as lien holder. I can’t exactly give something I …
Worked with Sarah A. To close 2 Auto loans. The process was smooth, simple and fast!
My husband who handled our accounts unexpectedly passed away. I’ve been in personally to the local branch multiple times to make sure things were set, as I did not handle any of the vehicle payments. Apparently they messed up the account, …
just refinanced my car at the Plymouth branch they made it real easy explained everything i needed to know i will definitely recommend them to friends i want to thank Alaina McDaniel for all her help
I recently was in the market to refinance one of my vehicles and was referred to Community Financial. Lee Ann was the representative that helped with the process and did an exceptional job! She was polite, professional, and efficient. The …
Very disappointing. I’ve been a member at cfcu for 25 years and it seems to have gotten worse every year. Clearly, during a pandemic, many people are struggling to pay their bills on time or at all. Of course that’s the customer’s …
Used customer service the other day hoping for help in straightening out a mistake I made with my account. The customer service I received from Jade was extremely exceptional!! She was very professional, patient, understanding, and most …
I have only be a member for 3 weeks, however, every person that I have spoken with has been pleasant and more than willing to answer my questions no matter how many times I ask the same question. Their patience is great and the reps really …
I recently purchased a new Kia Telluride and my loan is serviced through Community Financial. The only options I have to pay the loan are as follows: …