Community Group is a community association and property management company based in Virginia.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3901 Westerre Pkwy Ste 100, Richmond, VA 23233
Horrible HOA!
Attacked by a knife wielding maniac at 7700 flannagan unit 7. Don’t buy here. John Fuller is the attacker. Be careful out there
Phil. Is an excellent professional . Is a great communicator and follow up person.
Michelle is wonderful person. She helped me with me how to paying my HOA due today. Answered my questions promptly.
Thank you very much Michelle!
Good place.
Pure incompetence!
Horrible customer service.
Overall, an unpleasant experience with the association
Absolutely horrendous experience. RUN
Community group is the worst!!!!
Very disappointed and they really don’t care
Worst home owner’s association a home owner could ask for.
They just don’t respond or care.
cannot reach them – they are awful
Absolutely useless. Awful customer service.
Excellent community association meeting
I think they forgot how to use a phone and return messages.
Rude and unprofessional and this goes for the entire staff. Would give zero stars if I could.
Horrible Property Management charge me $900 4 garbage cans next to my garage
Love the variety. You have football, basketball, basketball, baseball, tennis, all of that!!!
Ms. Harding went above and beyond during the holiday season to assist with a closing condition. Much appreciated!
Good luck getting anyone to return a phone call or email.
They are the worst, read the reviews. Worthless and a really a money scheme with no value or benefit to homeowners.
They make a lot of money in their CEO is filthy rich but their service level sucks.
I have tried callind and Leaving messages for a returned call and no reply. They never answer their phone. Worst HOA management EVER.
Tina Griggs at Community Group is responsive, professional in her approach and an awesome person!
Dealing with them is the worse! We pay an outrageous amount to not get what we pay for.
Gabe Crouch is always a pleasure to work with!
Responds very quickly, and the follow up is great!
The other person did not show up?
All of the bad experiences apply to this company. I do not know why they even exist.
Not happy with this company however what choice do we have?
Just bought a house and asked for approval to finish fence for yard and Becky was rude and condescending on the phone saying they have the right to take up to 30 days just to tell us if we can finish a fence!!!
You can never speak to an individual, just via their portal. It takes hours before you get a response. They do not have good customer service, no one ever answers the phone.
I had a question about a shared space and the response was not read in detail before am answer was given.
I agree with the rest of the comments. They are not good with justifying an increase on dues. I have’t seen what benefit I get from the current dues. If I would have know this I would not have consider a property run by this group.
Well I try call over one hour and only busy. What is that? Community group where the customer service.
Nothing but a BUNCH of Crooks, Incompetents, and Losers! They steal your money, do nothing and never respond to phone calls, they SHOULD go out of business!!!!
excellent response to requested maintenance
Terrific! Received a response to my email in an hour.
Very hard to reach. Inadequate office hours and when you go there they don’t let you into the office.
Gabe Crouch is professional, knowledgeable and prompt, a pleasure to work with.
Community group does not solve any problems that you have at this sub division. Not able to talk to a person to explain your situation because the number on the Web and in the news letter is not working.
Very pleased with Community Group’s responsiveness – especially Gabe Crouch’s
You have to fight to get everything done by them. Huge pain to deal with; ever since John took over, they have gotten worse and worse. Hire new management. …
I have asked for three years to have something fixed, something to be corrected and had one other thing they reviewd that cause a very bad accident. NOTHING corrective done until I had a fall that totaled over $40,000 in in medical expenses.
Hanah Watkins is the sweetest most valuable employee. She has outspoken communication skills and is always a delight.
Sarah Lassiter is awful to deal with. NEVER buy a home in Wellesley!!!
No one answers the phone or emails. I purchased a home a few months ago and I’m trying to obtain the pool access card.
Why is it so hard to reach community group, phone calls have not been answered in 2 day, can’t get into town square. It says I have an account when I use the account # but when e mail used NO VERIFIED E -mail. What is UP?
Gabe responded quickly and resolved my issue in one phone call.
Lisa Goshert is super responsive and as a Realtor I really appreciate it!!
1.you should offer electronic billing like most companies do now
Their ten years of service has provided our community with sound financial, legal and organization advice that supports our goal to have a safe, financially sound and desirable community to live in.
Gave Crouch is always quick to respond and provides the assistance we need with our home maintenance.
These people are unprofessional, Liars and bullies. They’re never available to answer questions. They are very quick to send threatening letters about collections and placing liens against your property without finding out if the claims are legit. They act life they are above the law. They stink!
They have crazy laws and no acountabity. Petty thieves, Wendy Parks is a thief. Do not do any business with these folks, they will steal from you. I have been robbed of thousands and my lawyer is having trouble getting the case together to …
Gabe Crouch routinely responds to a wide range of contacts including information requests, complaints and referrals.
Thanks to Ms. Davis for being someone we can finally address our concerns with at Townes at Grand Oaks.
Who are you people and why are you debiting money from my bank account. I DO NOT HAVE AN AFFILIATION WITH YOU. With the bad reviews I have read I don’t think I would ever want to do business with you. I hope that this does not happen …
Worse management company I’ve dealt with
they continue to send the same invoice after we paid for it in full and its been 1.5 years, they are even sending collections letters and we provided evidence of payment.
I would highly recommend you avoid purchasing a home in any neighborhood run by this HOA organization. Feel free to reach out and I can give you many details. Per the answering service receptionist, no one actually works at the office (so …
Gabe Crouch has been very timely and responsive to our HOA questions and needs!
Sarah is great about working with our community to get projects completed in a fast and efficient manner.
Community Group serves our POA Board in an advisory role. Most importantly, they maintain all the financial and owner records, which is a significant burden to a POA of our size (46 townhome units with private drive, common septic system, …
The worst place ever. They put me in collections and do not pick up the phone when i Call the number. I have emailed several times too. In the online portal there is nothing outstanding for me but yet I am in collections??? Can someone who …
Absolutely the worst. No customer service at all. If you call, no one ever answers the phone. They say leave a message but no one ever returns the call.
I have been working with G.C for multiple years and can not say enough good things about him or Community Group. Highly recommend working with this company if given the chance
Impossible to get a call back from the Richmond office despite multiple voicemails. I have sent an email to the address listed here in hopes to get a response. Trying to get an update on an urgent work order and can’t get an answer from …
Don’t pay your dues late or you will get a SHAKEDOWN call from some ambulance chasing collections laywer telling you EVEN THOUGH YOUR DUES ARE CURRENT, you still have a balance of $100-200 because Comm. Group sent them your file and locked …
We are very pleased with Gabe’s guidance/suggestions and timely response to our HOA’s needs .
I have go agree with everyone else. Awful HOA. Think twice about buying a property that Associa/Community Group is the HOA for. …
When I emailed Jim Herring concerning landscaping at my residence in Abbey Village in Charter Colony, he immediately responded in a caring, professional manner. Jim is very capable, responsible, and reliable, and he handles situations with …
Mary Singer, rep from Associa, at Monument Square is the ultimate. She is devoted to taking care of the homeowners and our property and does a stellar job. She manages to keep costs down thanks to her attention to every detail. She tackles …
We’ve been having some issues with neighbors these past few months & everything was resolved with ease! Appreciate the dedication and friendliness here!
This place is a joke. I am trying to buy a house with this hoa. All I need is an emailed proof of insurance. 3 days to get an email???? That’s ridiculous. Now I cant close on my house. I’m heated and the bbb is my next stop. This HOA …
Just received a threatening letter regarding past due HOA fees for the subdivision I’ve been living in for 3 years. The listing for this home specifically stated no HOA. I suddenly receive a bill from a collection agency for 1800 dollars …
For $162.00 a month in association dues i get nothing. My condo unit needs to be painted. Windows need to be replaced and when it snows the parking lots do not get plowed in a timely matter. I can not believe that i pay $1944 a year and i …
All three of our Community Group full time associates at Wyndham are the best at what they do. They save us time, money, and each of them inject new ideas for improvements which help make us the award winning community that we are. We …
My home was recently destroyed by fire. I can’t find enough words to express the caring compassion I received from Amber Moore. She contacted me the next day and put into motion everything she could to help provide relief and comfort to me and my family. Thank you so very much!
Arrogant. Bullying. Poorly informed. Impertinent. Unhelpful.
I bought a townhouse in Westchester Townhouses, and the current property manager, Catherine Davis. Since, leaving in my townhome it has been problems, trash service has trash ALL on the ground, lawn service ONLY cuts the grass and we have …
Sarah Lassiter is our Manager. She does a great job for us and we enjoy the relationship.
Hi folks,
thanks for all the comments, it is good that there is an internet that you can check what others say about this community. I was considering to buy a condo …
I sincerely appreciate the professional and caring manner exhibited by Associa towards me, a Belmeade at Ridgley Manor homeowner. A special thank you to Ms Griggs for her outstanding support and knowledge of banking and insurance regulations and their impact on our community.
WARNING! Don’t rent or buy property here! The association promises to keep your yard in a good condition along with the fencing. The condo that we are renting has decrepit fencing that might fall on me (lawsuit). The grass hasn’t been cut …
Jenn Jack is an exceptional employee. She quickly got the gutters cleaned and repaired once I notified her of the problem. She has always been helpful whenever I have had a problem or question . Thanks.
Continuously raises the association fee every year but every year less and less work is being done around the community. I pay my fees on time every month. I get a letter saying they never received my payment for last month but they took …
We moved from a different company and are extremely happy with community group. Our manager Ms.Malkus is very professional and easy to work with.
Very aggressive about enforcement of minor bylaws. Overall, an extremely bureaucratic entity with seemingly little regard for the position of homeowners. …
Worst homeowner’s association ever!
Whenever there is a problem you can never talk to someone directly. You always have to leave a message and they may or may not get back to you. I have had two …
They are the worse management company. In 2014 I made a request for a deck. I mailed the request, called about the request (the regular person was on maternity leave) and left a message with no response. After three weeks I delivered the …
I’ve lived in one of their communities for over 5 years and have been EXTREMELY frustrated by their complete lack of performance and communication. They take weeks to respond to emails/phone calls. Lose payments sent in by mail and then …
Community Managers are ever changing. So there is very little continuity.
Issues drag on – in my case over two years – and that only after intervention by the Prez of POA. Mangers, very rarely respond. If they do, then it is via a …
Worst ever. Currently dealing with a ridiculous situation that has all but guaranteed my tenant will not be renewing. I never received a trash can when Community Group, Inc. switched trash companies. I’ve been without a trash can for …
I submitted a request about adding storm doors and it’s never been answered. It’s going on almost 90 days. Emails go unanswered or a response we will check on it and never respond again. I’m tempted to just add them but I’m trying to …
I can’t speak for Associa as a whole, but I can say that our experience with Mary Singer, our on-site manager at Monument Square, has been fantastic. …
I called to inform the HOA that I was repairing my roof. They responded within the hour to permit the repairs.
Worst customer service ever. I’ve called four times in the last three weeks about repairs to my driveway and absolutely no response. Maybe the worst HOA ever. Wish we could vote for a new management company. I’ve lived in Park Terrace for 28 years and this is the worst HOA ever
They have no problem cashing checks but will not respond to emails or customer visits. We are constantly told no one is there that handles our community, but they sure don’t have a problem depositing that HOA check every month.
Although the threatening letters for not having lights working outside the house can get annoying, the employees at Community Group in Richmond have been extremely helpful and diligent with getting resale documents together for the sale of …
What can we do as part of Community Group to get our needs meet. I am not sure at this point what we can do? Any solutions, someone tell what to do…frustration!
First off, no one can reach you because the main line has been either changed or disconnected. Secondly, you are spending our money to replace a parking lot that isn’t in need of it. And thirdly, you all are paving a parking lot without …
If you don’t stay on top of the matter, you won’t hear back from the staff at this HOA. I have to be the one to consistently follow-up with them in order to have an issue resolved. I cannot help but feel “far removed” from this …
Lots of (well deserved) one star reviews and all they can do is apologize, but nothing really changes. If Community Group really was sorry, they would change the way they behave. A good start would be getting rid of staff with hostile …
If I didn’t love my home so much, I would sell it and move soley because of this association. For five years they have done absolutely nothing for the money I pay for, but somehow manage to always cut corners and FORCE you to pay additional …
POOR CUSTOMER SERVICE. I had paid over $400 for documents for a community and there were 4 questions that were unclear or not responded to on the questionnaire. When I sought clarification on these questions, I was told I would need to …
This is not a management company. This is a racketeering organization collecting ‘fees’ for providing nothing. No response to several emails. This is not a one time issue, its continuing business practice. Jon Teconchuk is my ‘rep’ and he …
I am very pleased with the service provided by Gabe Crouch and his efforts to resolve issues on behalf of homeowners such as myself.
Gabe is wonderful! Every time I submitted a request to modify my landscape, he responded quickly and politely. We appreciate the great service!
I am just waiting for an opportunity to have the next members meeting so that we can decide the way we can change our HOA. I have lived in 6 different homes. This is the worst HOA i have seen. Our contact person is RUDE, RUDE and nothing …
Gabe helped us solve our radon issue and with our desire to swap out some landscaping. He’s courteous, available, personable and professional.
Gabe Crouch and Community Group provide excellent service in supporting the Founders Bridge neighborhood. Gabe is very responsive in providing routine reports and actions for the various committees in Founders Bridge, as well as responding to specific email requests.
I’m not sure there’s any point to leaving this review. As a member of a HOA, you don’t have a choice but to deal with these issues. I recently sold my home (thank goodness….no more HOA!!!), but found the process of getting the new HOA …
Phone calls and emails went unanswered; the only live person I spoke with directed me to the website, which is equally unhelpful. I finally went to the office in person. After driving 35-minutes each way the ladies were pleasant, but …
I am a Retired Army Veteran and I’ve lived all over the world. This company, by far, has been truly rude in response and inconsiderate with time mannerism. I live in Hanover County and we were switched to this company a few months ago. …
If I could give 0 stars I would. I called Associa On Call maintenance and submitted a request with Mackenzie to have someone come check the dryer vent on the outside of my condo, I was advised that someone would call me back to schedule a …
Worst homeowners experience ever. When I moved last summer and purchased my townhouse, it took months to receive my bill. I sent payment within 7 days and kept being assessed late fees. I created an online account and was astounded at the …
Catherine Davis, our managing agent, is so wonderful. She is always there for us. She is a hard worker and so approachable! I really like her!!
Awesome experience dealing with Brittany thank you for your help with the situation. Top-notch service
No homeowners association should be paying their management company for incompetence and unresponsiveness. A simple response to emails is proper business etiquette. This company should truly be investigated because it seems as we as …
In spite of having many, many projects going on at the same time, Gabe is organized and can access documents required to communicate with associates and others. He did this recently with our house and the painting schedule, as well as in …
Rarely…if ever have I had a person answer the phone. When I leave a message, they rarely (if ever return my calls). It is extremely disappointing. …
Our Cedar Run Magager Sarah Lassiter is top notch. She supports the HOA in our efforts to maintain a safe and beautiful community. The Cedar Run Board Of Directors tip our hats to her efforts and hopefully she will be with us a very long time.
I tried calling multiple times and wanted to pay my past due balance. I was laid off and had a hard time getting full employment. Currently working now and have the money to bring my dues current. They turned my account over to Equity …
Trying to talk to a real person here is impossible. I have an issue that I have requested to speak to the manager about but she refuses to email or call me back. I was accused of violating the rules but I see others that rent here (I’ve …
All of the staff are polite and efficient. Mrs. Brown is always resourceful, helpful and knowledgeable.
It’s all about the $. Payment per month doesn’t equal work to maintain properties especially if you hire companies that are based on quantity not quality to do repairs. Owned since 2001 & I see certain section better meaning color …
I have lived in Shannon Green II for several years. As a business operating and running HOA’s. Community Group/Associa is the reason why HOA’s have a bad name. Their location run in Richmond, VA is horrible and not properly managed by …
Accused me of having a dog running around off a leash but not one picture or proof of evidence that it was my dog. Sidebar: my dog had been deceased for 4 months when I received an accusatory notification in October for the month of …
Associa Community Group has done excellent property management work for our 96-home community. The company is responsive and works hard on our behalf. In particular, Jennifer Malkus, the manager assigned to our account is fantastic! She is …
Absolutely terrible management. They are inconsistent on their rules and upholding rules. Zero regard for homeowners. They came through and stole FULL trash bins because it was one day after trash pick up. TRASH PICK UP DIDN’T EVEN HAPPEN! …
Was unemployed during the covid pandemic. Community Group charged me thousands in late fees and refuses to communicate or assist.
Emailed my request for something I couldn’t find on the Associa website and got a response withing minutes with detailed instructions for obtaining what I needed. Many thanks to Michele Joseph.
Michael Joseph responded quickly to my concern. I appreciate that because it’s not usually the case from Community Group. He gave me good information to take care of one problem and referred my other question to the appropriate office. I …
This HOA management group is a joke. The rules seem to be at the whim of so called neighbors and are enforced at their choosing as well. Notifications are not provided in a timely manner, photos are taken of your property without your …
Hi!
I would like to say that people managing my community are doing so just a great …
As a homeowner in a subdivision that is managed by the Community Group, I can personally say that they do an outstanding job with the care and maintenance of the common areas and community property including the clubhouse, pool, and …
Sue E. Marton, CMCA, AMS, PCAM
Our new Manager is doing so much work in our community. I am so impressed on all the updates going on . 4 years I have been here and this the the most activity I have noticed . Job well done continue the good work
Highly disappointed. I live in Dominion Park, and our lawns have not been mowed for two weeks. I’ve called and emailed representatives at Community Group over the past two weeks, and I’ve received no response. The grass and weeds in our …
I find several of your rules to be ridiculous. Music comes to mind. Whoever heard of hanging out at the pool without music. And I was under the understanding that the reason we got rid of lifeguards was so that we wouldn’t’ be policed …
If I could rate negative stars I would. The HOA management at Wistar Glenn is abhorrent. Most of my neighbors have given up trying to reach out regarding any issue. The grounds are in terrible shape. No one answers the phones when you …
As a resident of this community since 1994, I can honestly say we have never had such poor property management. Trash cans have been disappearing for months. There are currently 2 trash cans in the corral for my building (12 units) and …
Our property manager Sarah Lassiter has been managing our property for about six months now. I have been in this community for 20 years and Sarah has done more in six months more than any manager we’ve had. Her commitment to getting things …
Sue is our HOA manager, and I would say (without any hesitation) she is the best HOA manager. She is a great communicator, staying on top of the HOA related matters. The most excellent part about her (that differentiate her from other ‘just good’ managers) is that she is very responsive.
As an owner for the past 17 years I did not notice my HOA because they were fantastic up until they employed a new manager. I am extremely uncomfortable with how I am currently being treated. My rear storm door has a pet door and now as I …
My mom was unemployed due to health reasons. We were charged excessive delinquent late fees every month for years on top of HOA Fees even after trying to setup a payment plan. Needless to say we didnt pay them. This company is rude and …
Communication and assistance does not come easily or efficiently from this group. It is very frustrating to have an association that does not communicate timely, clearly and effectively with its residents. Sadly I have no say in who my …
To whom it may concern, Community Group Consultant – April Holt is a great representative for the company. I initially called to speak with who I learned is now a former employee. However, when I did ask Ms. Holt for clarification about …