Incorporated in 2003, Platinum Community Services is a management company that serves community associations in Las Vegas, Henderson and Boulder City.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
2450 Box Canyon Dr, Las Vegas, NV 89128
(Translated by Google) the icy people you can have as a HOA management group
(Original) …
Friendly staff
Very poor service.
Helpful and friendly people.
never pick up the phone
Great atmosphere great people <3
Easy to use online.
they don’t care about anyone. they care about making money $$$$$$$$$.
Nice place to work with very helpful and friendly management.
Nice people but too many glitches in management.
I DONT USUALLY PROMOTE OUTSOURCING TO INDIA BUT THEY SHOULD
Very easy access and friendly staff.
Sad they don’t answer calls or return them.
Everyone was extremely friendly and helpful.
This company is a joke , Never answer the phone.You can not reach anybody.
Always want Hoa fees on time but make excuses to fix any problem community might have never responds
Never answer the extensions – never call back. The worst Management company ive ever been associated with.
Garbage management..don’t care about the people that live in the place that they manage they only care about thee “ Investors“ and the money they can scam off hard working people
Worst company I have ever been associated with. Rude and uncaring people slow to react to anything unless you owe them something.
They do great at what they do. HOA managment is a complex and tasking job.
CMG is a great company! When you an issue or complaint they handle it professionally and in a timely manner!
I had to call this office 10 times to get access to my gate in my community after I changed my phone number. Absolutely horrible and disgusting. These people should not have a job.
Terrible and unprofessional. No one returns calls or responds to emails. Shannon especially. Worst company ever. I don’t understand how they are in business.
They make changes without the members of the board approving.seen like there best interest is only money.. honestly the worst management group so far..
Great management company. . .well managed.
They wonder why they have bad reviews when you cannot reach anyone while they owe you monies. It’s been 3 weeks of trying.
evades the rules, tries to control the board, never posts things on the portal in a timely manner, secretive, avoid this company, avoid purchasing a home that is managed by them!
The WORSE HOA ever.It is so hard to communicate with them.They don’t care about anything.It’s very Frustraing.I live in Los Angeles and it’s so hard for me to get in touch with them.My Property Manager can not reach them at all.Not …
Frustrating! I have been trying to get this company to fix an error on billing for about 6 months now. I received a new statement and it still wasn’t fixed! The lady I had been dealing with no longer works there (surprise). The person I …
Worse HOA ever, no words for this company and staff, I totally agree with all this comments, and the frustration of each individual that has to deal with this called community management , yes they are good on charging all kinds of fees …
Why have a meeting to raise the fees on a Monday at 1:30 pm for a working community? Sounds like a push for easy cash to me. Change the meeting so everyone can make it.
No words for this business as a past employee it was the worse job I ever had. A company full of employees with bad manners and rude behavior. Very unprofessional! The employees are way overworked and get 0 credit for there hard work. I …
besides never answering the phone they are racist and rude they sent out a letter to update your pool key and said you needed an authorized letter from lanlord, I went up there with a signed authorization from landlord they pretty much …
Horrible and very unprofessional considering we pay them for nonsense. Community is not managed by someone you should trust! Furthermore will not help get your ONLY vehicle back, when it was their doing for the reason it was taken. …
CMG is over zealous is issuing bogus infractions. I have been subjected to being issued a dog not in a leash, when during that period it was issued, I did not even own a dog. I’ve been issued blids that were not aesthetically pleasing, …
this company only interested in making money and they are not happy if you reporting an issue. They will normally let problem goes with on actions unless they have to so. Reception people are not friendly and professional. I definitely not recommend this company to manage your property.
CMG managed my HOA for many years and was very responsive to my MANY nearly daily issues I sent in. The community was transformed over the years due to their efforts.
This is BY FAR the WORST Management Company I have ever dealt with! They don’t stop and listen. According to them they are ALWAYS right and you have nothing to say.
This HOA is just about money and they don’t even bother to the their job, the streets are dirty with trash and old tires. Poor customer service is their main characteristic.
No star should be given to them, but I couldn’t leave my review unless give them 1 star. The worst management company I ever dealt with, they just get your money , they don’t return your calls, they ignore you when you desperately need them. They treated me poorly . I am not happy with the community management group company at all.
Ordered Full Resale package and CC&Rs for escrow and paid in full, A week later received escrow demand form. No CCs, or any of the required documents for new buyer review. Called and had to leave messages for someone to call back several …
This property management are one of the worst in Las Vegas do not expect them to do anything for you the only thing they are good for is to collect their money . In so many words they do not care! If you ever purchased a home and they are your HOA do yourself a favor do not do any business with them you won’t regret it .
As I sit here and wait for a simple key fob for my gate, no one has any idea what they are doing and very unorganized. This is after I’ve called twice and (Janet to be specific) never returned my calls. This place is a joke. Good job Monterverdi for switching to a unprofessional, slow, money sucking company.
Communication problem. Failure to respond to phone messages left. Complete lack of truthfulness. HOA unwilling to challenge contractor DR- Horton about fixing signs that contractors broke during new home constructions. Dissatisfied with HOA …
The Property I reside in is Falcon Pointe, it is located on Russell Rd. Just west of Grand Canyon. It’s miserable here, you can’t decorate out front of your home with unapproved potted plants, you can’t hang art items out front, if you have …
We reside in Falcon Point Community and are thankfully moving out of here. We have never in all the years of renting dealt with such an unprofessional office. Our assigned representative is decent but this Ken on the Board of Directors …
I have emailed this management company 3 times with no response with a question about a violation letter I recieved. They also don’t do a good job at holding neighborhood residents to standards. They pick and choose what houses to write up and what standards to hold them to.
There must be a serious communication problem internally, because it doesn’t appear as if they actually CARE about anyone in their managed neighborhoods at all. Where I’m at, we are often locked out of the pool for various reasons. Then …
Terrible service by dishonest people. Charge exorbitant fees at every angle that they can find to exploit for themselves. Unresponsive to needs of residents and fail to uphold their end of agreements. After several years of dealing with …
I have been a property owner at Paradise Spas for almost a year now and Katie Hasan and her assistant Stacey have been dismissive when it comes to the needs of my property. The President of the HOA that manages this property is the same. …
Been leaving messages for three weeks now. “The person you need to speak with” never answer the phone and they don’t return calls. Operator suggested email but you can’t understand the persons email address on their voicemail and when the …
Another bureaucratic operation designed to be unhelpful to the people that pay them. Tried to get an RFID tag to enter my property and the excuses as to why the first one didn’t work and that the ONE person who can program the replacement was not in the office. Even the community manager couldn’t find time to meet with a resident.
The Nevada State office of the Ombudsman for Owners in Common-Interest Communities needs to take a more active role and monitor Community Management Group & other management companies. …
I received notification from our mortgage company that our insurance was about to expire. I notified the HOA and was assured that I would receive information regarding the insurance. I have yet to receive any communication. I did however …
Incompetent and greedy company that overcharges for their services of doing absolutely nothing. I brushed this off a long time ago, but I was just going through old emails related to buying a new house and came across an email exchange with …
Management never comes to property and rules are not enforced. Turned our condos into trailer park. The worst
This company don’t deserve one star but had to click something. I would like to advise anyone looking to buy or rent a home check to make sure Community Management Group isn’t involved because if they are, you will 110% regret it. They …
I have been living here for 3 years the company hasn’t update my intercom directory and due to lack customer service which is causing people on our property to be very frustrated. …
Sent my HOA account into collection without signature confirmation mail or statement the whole time letting me knowing I was late. Coupon book they sent didn’t start until begin of the year which I paid on time. The miscommunication …
I have been a homeowner in Day Dawn Estate for 10+ years, never had an issue until I parked my car in front of my house, displaying the parking permit they issued. …
We have been living in a condo ran by CMG community for 2 years now.
Within these two years, we have been so disappointed with the service the HOA provided us. The manager Maitee and her assistant Alyssa are RARELY responding on …
Sewage over flow at our property for months. Approval to get to the root cause took forever. Black sewage on the outside of the property. Black sewage in the property. No updates or response. cause was nv energy damaging the pipes. Water …
I live in Las Vegas and this company does not return your phone calls although on their voicemail states “will return your call within 24 hours” – what a joke, called several times for 2 separate requests (HOA coupon book and remote for …
UPDATE: 2 months into having new board members and still CMG has not setup payments approval for 2 new board members, so we can not pay our bills! At our last July meeting we fired them, but have to stick out a 75 day cancelation policy …
CMG employees are really good at sending threatening letters in the mail, but terrible at doing their job! In spite of the fact that I pay my HOA dues every month, I have to contact the neighboring community and work with the owners to fix …
Horrible. Unresponsive. Uncaring. For years Community Management Group has fleeced homeowners by gathering hoa fees and giving no services in return. There is NEVER a human being to speak to. Leaving a voicemail is useless as a call back never occurs. Tuscany Village Northshores needs better management.
My name is Marco Godinho and I am very frustrated with the service of this company. A ilegal late fee was assessed to my account. I never received your bill or communication. I just bought the house and when the mortgage finished it I …
This is by far the worst HOA to deal with. Actually you try & deal with CMG & they just ignore you. I gave them 1 star because you cannot post without posting a star otherwise I give them negative stars. I will give them 5 stars for …
If a ‘0’ was available, then they would have earned it. As volunteer HOA President I had to keep them accountable for each and every action or project. I was promised all great service but when it came down to getting the work done, I …
I went into Community Management with questions. Christina sit down with me and listen to everything. She is extremely friendly, and took the time to answer me. I want to thank her.