I got to my 9:30am appointment on time, I sat in the waiting room for 1.5 hours, wasn’t seen until 10:55am. Which is the most ridiculous wait time I’ve ever seen.
This location is consistently amazing! Timely, friendly and professional personnel, and conveniently located, are just a few ways CRA Shady Grove is excellent!
Quick and easy, test. The associates that work with you are very professional, they get you in and out so you have the rest of the day to yourself, I love it
The MRI staff was excellent especially my technician, he was professional and caring. He explained all the steps of the test from the beginning to the end.
Always use CRA. As far as i am concerned its the best in the business. Everyone is always professional and personal and helpful. I would highly recommend them. 😉 …
Went to the Rockville location without an appointment. The staff was professional and very efficient. They performed the x-ray as ordered, and I was on my way.
Went in for an ultrasound. Staff was very friendly and helpful. Ultrasound was a comfortable experience thanks to the techs professionalism. Would recommend.
Very kind people, especially Ashley. She gave me the neck jewerly. (She knows what im talking about 😊) Also the the black lady at the desk. Sorry i did not get her name. …
I’ve had a lot of x-rays, CT scans, MRIs done over the years. Community radiology has always been a good experience from start to finish. I’ve been to Seven Locks and Shady Grove locations. Recommend both.
The staff at the front desk and the technician who did the screening were all very skilled at their jobs, helpful and friendly. I’ve would definitely recommend them to others.
Community Radiology made it so easy! No appointment necessary for an x-ray. The wait time in the morning was minimal and everyone I encountered was so kind.
I received the best service today from Community Radiology Association on Shady Grove Rd., in Gaithersburg, MD The staff was very professional and caring to my needs ❤
Everything went smoothly. The technician who performed the mammogram was excellent. There was practically no wait. I always have my studies done there.
Today was a good experience having an MRI. I was given instructions in dressing room
In exam room, techs asked me reason for exam, then explained each step along the way. I had an appointment and waited minimal time.
My name is Ahmad, the radiologist who called upon my family member who has limited English ability was questionable. The radiologist asked my family member to ready her self for the x rays, my family member understood but the radiologist …
Staff is professional, friendly, and gentle as needed. Facility is clean. I wouldn’t hesitate to return or recommend this site for mammograms and ultrasounds.
I had appointment today at Community Radiology, and was very pleased with employees attitudes, very polite and very helpful. Appointment was on time. The only additional time I spent, waiting to for disk to be ready for pickup.
Technical and Professional Services are good.
There should be a notice to inform patients to sign in first, then sit down to wait until the receptionist calls their name.
The Service was great. I was greeted with a smile at the front desk. Everything was explained in detail. The technicians were friendly, courteous and professional. I would recommend Community Radiology.
If I can give 0 star, I would like to do that.
The technician fail to do the IV injection of contrast for brain MRI, and cause extra pain on my arm for several days. While, they still charge me the fee of contrast injection, just because I didn’t complain on site. Speechless!!!!
My husband, Bob York, was very impressed with Community Radiology and with the Tech. (Sorry can’t remember his name). He was very good with Bob and that made me happy because he’s such a big man. …
Their attention was really good and all the staff were friendly and helpful,I would gladly recommend to anyone that is in need of their services,thank you so much to all
Everyone was cordial, polite and well trained. Both procedures were done with a minimum of wait time, and the facilities were clean and well organized.
The experience was above and beyond my expectations. The staff was most efficient and courteous . It is a pleasure to encounter this level of care and professionalism.
Many thanks!
The staff member who checked me in was very kind, and Amanda, who did the ultrasound went above and beyond to make me feel comfortable and explain the results. I will definitely go back the next time I need imaging.
The service was quick and efficient. The place was clean, organized and welcoming. The staff members were kind, courteous and professional. It was a positive experience.
Very professional yet pleasant staff from sign-in to administering of required testing. Office and testing area very neat and clean. In fact, I will definitely return to their offices for any further required testing
My wife made an appointment where she asked if the group was in network for our insurance. Community Radiology Associates said yes they are in network. We also saw them as in network on our insurance website. But now we get the bill and …
It’s been close to 20 years since I’ve been seen at Community Radiology. What a laughter seeing my old address before my second son was born. Good customer service and fast out come. I will be returning before another 20 years go by.(smile).
Honestly, I was surprised to see how efficient the ladies who handled my appointment, the forms were already filled all I needed to do was to answer few questions and I was done few minutes later a lady called and took me in for my CT Scan …
There was barely a wait on the appointment line. I was able to be seen the same week. I was in and out in less than 1/2 hour on the day of my sonogram. I wish all medical appointments were like this.
I was a walk in client and was called very quickly for a chest xray. In and out with no problems. Staff courteous, location near my home, plenty of parking, overall great experience.
I am fortunate to be Dr. Behram Dalal’s patient at Twinbrook Dental Center for more than 20 years. I find Dr. Dalal not only as an exceptionally qualified dentist, but also a very trusting and kind human being. It is because of Dr. …
I was surprise when I was told that the office accepted walk-ins. I was quickly seen by the technician and her instructions were clear and on point. This was my first visit and I was please with the service. If radiology services are need in the future this will my first stop.
I had a great experience getting a mammogram done at the Rockville location. The technician was knowledgeable and kind. I was seen at my appointment time and everything went smoothly.
The staff at Community Radiology (CRA) in Rockville were professional and efficient. I was in and out in about an hour. The gal that performed the ultrasound was so good and she put me at such ease, I fell asleep during the procedure! I’ve been to other CRA locations but think the Rockville office is the best!
Had my first MRI. The technician was very professional and patient with me. The front desk was very polite and helpful. This is my go to radiology center! Always a pleasing experience with them.
I arrive two hours early and they were able to see me on time at 7:00 pm The bed was too hot it began to heat up my buttocks all in all the service was good !
First rate customer service. Valencia and Gisela were great. The radiology tech was terrific, too. Full waiting room yet very little wait time even though I was a walk-in.
I had a good experience at the location my wait wasn’t too long for my appointment to have my mammogram I would like to say the mammogram lady really hurt my breast squeezing them and that machine I thought it was really unnecessary for her …
When I called to Shedule a sonogram, I was told I have to Wait 5 business day. I explained that I shouldn’t becaus I have 2,insurances not requiring waiting period, but she insisted. I Called my insurance and confirmed my reasoning. Called back and made my appointment. Front disk should be more knowledgeable.
Great customer service! People there,Valencia in particular, were so kind helpful and just plain nice. I really appreciate them making a medical test an easy and positive experience.
I had scheduled an MRI 2 weeks before my appointment date. I was not informed that a prior authorization would be needed. 3 days before my appointment, I received a call from the prior auth department that my doctor had to provide a medical …
Quick, efficient and clean. After I walked in and saw a full waiting room, I checked the wait time with the receptionist. Her prediction of 20 minutes was exactly on target.
The ladies at the front desk were in a bad mode, I didn’t want to get a CD mamogram, and they didn’t ask me, and the technician didn’t ask me either, I had to ask the technician, so I almost got something that I didn’t want. And on my way …
My radiology tech was incredibly kind, professional, and accommodating. I arrived early and was taken back early which was great. Would highly recommend this location.
I got there early, had to drink that nasty tasting white bottle stuff. Once I got to go in to get the CT scan everything went quickly. Just remembered that you will need a bathroom very soon afterwards because the white bottle stuff you drink doesn’t want to stay in you.
An overall great experience. I didn’t have an appointment and was basically in and out. The only reason I took a star off is the awkward changing situation (basically changing clothes in a small room with a curtain off the hallway).
Mandy was my technician, and she was so wonderful! Wish I had another reason to come see her, and the front desk staff was also very kind! Love this location
I needed an Xray and found this place thru my health plan. I read the reviews and reviewed their website. Clearly on the website it says you can make an appointment for an Xray. I phoned and was told they do not accept appointments and …
Community Radiology was prompt and efficient. The technician who did my ultrasound was professional and friendly. I also felt safe regarding Covid precautions.
Just had a great experience at Community Radiology. We walked in to have my daughter’s hand x-rayed and were seen quickly. Plus, the technician was great with my daughter. Would definitely recommend them.
I had a terrible experience. My original appointment was set for Tuesday September 22. The office called us on Friday September 18 to reschedule our MRI for Sunday September 20 for 7:30 AM. We arrived there on Sunday at 7:00 and there was …
Excellent service. Very helpful. Even fell asleep during the test. They made it fun! Which you don’t see enough of these days. I’ll recommend “Community Radiology Associates” to anyone who’s in need of there services! CH.
Wait was within reason considering its The Covid 19 era. Taken back by the technician herself to the ultrasound room. Very capable and kind during the procedure. I’d recommend CRA again.
I had a short wait, then filled out some paperwork. Almost immediately the CT scan technician came for me. She answered my questions and then ran the tests. All went smoothly.
I arrived but forgot my prescription. I thought it would be a hassle but they said my doc could send it in. Then I called my doctor and there were further problems with the doctor’s office which CRA found a way to resolve. …
Pleasant technicians. The dexascan tech in particular went the extra mile to help me physically since I am handicapped and was even mindful of not causing me extra pain. The mammogram tech could have been more helpful & less cold. The only problem is that the front desk takes too long with the paperwork and everything falls behind.
The waiting room experience is AWFUL. The systems kept going down so I had to wait around at the front desk while the receptionist rebooted over and over – meanwhile, the other receptionist went on and on about how she hated the work. I …
Prompt service. The best part was the tech. He was very kind and considerate. He kept me informed throughout the exam and I really appreciated the care and concern he showed for my comfort.
My experience today at Community Radiology Associates, Rockville, MD, was very positive in that I was promptly checked-in by one of the receptionists and I was called in for my scheduled test very close to my appointment time. The …
I was told to arrive early. Which I did. 15 mins before my appt. time. However I was called late. Only after I asked the receptionist why I hadn’t been called. To which she replied: It’s only been 5 mins. And proceded to argue with …
Everyone was friendly and welcoming. The whole process was explained and they made sure I understood. They didnt rush through things and made me feel calm and comfortable.
The ultra sound technician was very nice and careful not to cause me much discomfort. She was excellent . They were running a little behind schedule because a technician had not shown up for work .
Spoke to the rudest woman today when setting up a ct scan. I was already upset and scared and the whole call she was extremely rude for no apparent reason. I never complain but she should be trained again if shes going to be serving patients that are already having a bad day!
Awful frontdesk
Avoid it at all cost. Very unpleasant, highly unmotivated. They were going to refuce to service a mother with 3 kids on hands including one infant, and one girl …
For my first time, my experience was very positive. Staff was pleasant and patient. I felt comfortable and assured of my care. April who assisted me made a painful test tolerable. Thank you
It was overall a good experience. My only issue is that they need to provide headphones that work properly and they should offer a small break in between the images. I had to cough and could did not have even a second to get it out. I was fortunate to not have jerked and ruined an image, which would have had to be redone.
This was my first visit to CRA. I had a very pleasent experience with the visit. The waiting was not long. The technician is extremly nice. She was extremly polite, attentive, and showed great care about patient. This is my best experience with an ultrasonic exam.
The people that work in the office (Shady Grove Road, MD) are really nice, professional and courteous. The treatment they gave me was excellent. The customer service over the phone (the 888… number) is bad, the person who answer was rude and sent the wrong personal information to the office where I had my appointment.
Waiting room and dressing room could use some sprucing up – both smelled a little. The mammogram technician was amazing and really put me at ease.
The waiting room is not very comfortable – would not take much to make it seem a little more homey
Wonderful staff members, very pleasant demeanor especially the technician who performed my Ultrasound. She took the time and patiently explaining to me what she was looking for in the exam. …
I was a little skeptical at first because the first impression isn’t the best. I wasn’t greeted when I came in and the names of those that signed in before me were displayed on the clip board for anyone to see… …
The second lace was safe and clean. The technician was very nice and professional . All together I am very satisfied with my experience with CRA.
Armen Simonian
Front office staff were nice and I was called back for the scan within 10 minutes of my appoitnment. The technician was very friendly and knowledgeable. She thoroughly explained the process each step of the way.
The staff was friendly and courteous and put me at ease. I had some anxiety about 3/4 of the way through and the technicians stepped in, calmed me down and I was able to finish the procedure. I’ll return to this office if I ever need followup MRI’s.
Every part of my visit was efficient and pleasant. I felt comfortable with the measures the office took during the Covid-19 pandemic except that there was no hand sanitizer in the waiting room. I recommend the Shady Grove office.
Using the check in kiosk was a little strange at first but I quickly got the hang of it. All of the employees I encountered were very nice especially my phlebotomist Esmeralda. My blood draw did not hurt a bit.
Got to location after the X-ray department closed. The tech agreed to stay late to fit me in and did a very thorough imaging. She was also very suite. The check in administrator quickly finished the paperwork and insurance info. Entire office was kind and efficient.
I called ahead and was told there was only a 10 minute wait for a chest x-ray. Got there within 15 minutes and had to wait nearly an hour. The good news is that everyone there was pleasant and professional, and I felt perfectly comfortable with the tech who took care of me.
Great experience overall, slightly disappointed that I was instructed to arrive at 7:45am for a 8:00am appt but they didn’t open their doors until almost 8am. Otherwise the front desk personnel were polite, efficient and the radiology tech was polite, knowledgeable and quick. Clinic was clean and organized.
Everyone who I came in contact with was so pleasant and helpful. My test ran smoothly and stresss free. The lady who did my ultrasound was so sweet, made me feel comfortable, and was efficient. They gave me a heads up of what to expect and …
Had an appointment on a Saturday. It was pretty empty when I arrived. As i walked to the counter, i noticed two female workers gossiping and giggling, as i approached they stopped and took my information. The black female employee told me …
There was a little snafu with my first appointment…not enough time was allocated, so I had to reschedule and come back. Other than that, it was great! April was AWESOME and very helpful and the front desk staff was friendly.
This place was so disorganized we called to ask about their hours, and were told they opened at 7 and we didn’t need an appointment because the Rockville location allowed walk inns. First lie, if you are getting an X-Ray the tech arrives at …
My first mammogram. Thank you Flor, your work is impeccable. A very great and excellent experience, Flor, the Radiologist, was very knowledgeable and gentle. From the reception to the back very professional and attentive personnel. Thank you so much
Fast check-in using great Covid protocol. Was seen in a timely manner, received disc for Dr and receipt for payment via email prior to leaving. Very efficient.
I don’t recommend going to the CRA (Community Radiology Associates). Here is why.
1. Not reliable service. I have been having a kidney stone in my right kidney …
Very fast and efficient. I had an appointment at 730am, for 3 different services. The paper work and services were all done within 45mins. In addition, all the staff members are nice. Will definitely go back
Everything was great until the very end. Front desk staff and techs were all professional and all went smoothly. At the end I asked for 2 CD’s with the results. Tech said no problem. Front desk staff said take a seat and they will call …
Wonderful radiologists! I came in for an MRI in the evening and the whole staff was kind, welcoming and very professional. Wait time was decent compared to other places, but an extra couple of minutes is worth the wait for the great service that they provide. I wish others can have the same experience here as I did.
Was easy to make an appointment. Today was promptly seen at appointment time without delay. Technician was cheerful and helpful. Clean and tidy changing areas and procedure rooms.
My mammogram appointment was at 11:00AM. I was seen by 11:05. The radiology technician was very professional, kind, gentle & compassionate. I would highly recommend CRA to anyone.
It was a very bad experience. Firstly, I had to go on two days for a single ultrasound. On first day I was guided to a wrong office. After moving to the other office I was told I have come without eating and drinking. Though during …
The scheduling system call center they have is terrible. Then when things get resolved so you are less to believe, they do not schedule you at the center you requested. Worse post is that you don’t know that until you arrive at the wrong …
The technician was absolutely amazing! Her name was Erika L. friendly, efficient and extremely professional (wasn’t rushing or skimming through Covid procedures). She was sanitizing the equipment as she went on. Definitely recommend community radiology!!
Quick check in process, easy to understand and clean waiting room. I was a little nervous going in to my appointment this morning but the technician helped me relax and instructed me well on what to expect.
I recommend it.
The staff (Front Desk) and Technician are very helpful and welcoming. The process did not take long since the technician who took care of me during the radiology has expertise in her field. I am very happy with my experience at Community Radiology at Shady Grove Road.
Intake staff were a bit rude and dismissive. They had confusing orders which may have contributed. Just felt like I was on an assembly line being pushed through. Not terrible but typical poor DMV customer service.
Went for maternity ultrasound. Staff was, overall, very friendly and helpful at this location. Not much by way of explanation of what we were seeing, but a good experience getting the ultrasound anyway. …
Everyone was very nice & efficient. The ultrasound technologist was very knowledgeable, explained everything.The waiting room was completely full. And I overheard the staff tell another person that appts were “double booked “. I could …
This is an awesome radiology facility. The staff are fast, friendly and proficient. The facility ( on Shady Grove Rd, Rockville ) has state of the art machinery. I had both a mammogram and a bone density scan that took just 1 hour 10 …
I scheduled an appointment for a second mammography here. Unfortunately I took the wrong exit and could not find parking so I was late. Without hesitation the woman at the counter said I had to reschedule. I explained that it was urgent I …
Terrible service! I scheduled an appointment 2 weeks ago, called 4 hours prior to my appointment to confirm the date and the time. I got there 15 minutes early. Patiently, I waited 40 minutes and I noticed that people who didn’t have an …
I am a physician who has been sending patients to CRA for years. Over the years I have noticed a deterioration of the quality of their imaging reports and their customer service. It is not unusual for the radiologists to make mistakes on …
I was referred to Community Radiology by my physician. Making the appointment was easy and prompt. Filling out forms was uncomplicated. My visit was on time, staff was pleasant and informative. Facility was easy accessible and easy to …
Quick and easy, at least for me. A lot of people were coming in without appointments, which I found strange. My tech was very pleasant and efficient, and my scan took much less time than she expected. Front desk people were harried, but …
Very friendly and efficient staff, clean facilities, short waiting time to schedule and to complete the test. Easy online check-in, contactless process with appropriate COVID-19 precautions. Have been using this location for years and can highly recommend.
I was impressed with the all the aspects of my visit. The check in very easy and quick. The specialist who did my test very professional and friendly. She took time to explain the process and made me feel very comfortable. I’d definitely recommend Community Radiology Associates.
I had a very good experience with my MRI procedure this morning. The staff was pleasant, made me comfortable on the table and the tech answered all of my questions when the scan was completed . The visit went very quickly, other than the …
Ms. Flor, the mammogram tech put me at ease & treated me with respect.I had put off this annual exam for years due to mammograms that were painful years ago in Ohio. Times have changed and so has the 3D mammogram process. I highly recommend this facility and Ms. Flor.
Customer service was great, my Appointment was 2:45pm and was told to arrive 15min early. So i came at 2:15pm to check in to make process easier and fast. But it did not matter i still did not get seen until after 3pm .
Otherwise there a good crowd.
Because the young lady at the front desk was rude and inflexible in dealing with the patient ahead of me, her behavior set the tone for my visit and it was not a favorable experience. The day of my appointment was dreary and rainy and my …
Was a hassle and stressful situation with their call center/scheduling. I received different information each time I called about walk ins for a chest x-ray. I ended up making an appointment after being denied a walk in after calling the …
The front desk employees at Shady Grove location were beyond rude, lazy and ignorant. 7/12 (Monday) around 4 pm, 4 people were there but only one person responded to a client/patient. The person on the left desk received my ID and …
I arrived 30 minutes early as requested. I had to wait one hour past my appointment time before I was taken. Nobody explained why or what the problem was. Once the procedure started the technicians were very nice and fortunately offered me a blanket because it was very cold.
I had several scans done at this imaging center. A few of them in 2020. The place is always clean and the staff is friendly, which couldn’t be easy under the circumstances… I liked the COVID-19 related changes that they have made so far – …
Check in was cordial and quick. The radiologist was friendly and comforting. I hadn’t had an MRI in years so it was nice that he explained what was happening in great detail. He talked to me throughout the imaging letting me know what was …
I have an appointment for a 9 AM mammogram today and I was out the door by 9:15. Everyone was very friendly and helpful and I was made comfortable by my technician. The process has gotten so much better over the years and if you have a calm …
Very friendly, courteous, and professional staff, both at the front desk and technicians. Everything was simplified to perfection. The form did all the work for you, just needed to verify a few things and check a couple boxes. Including …
I use Community Radiology due to my insurance, but I have used them for many years, and they have been pretty good. Technicians are very friendly, you received a good service and a good care. The only thing that sometimes bothers me us that …
This experience was a million times better than my last. I brought the form for my treatment and they said the didnt need it. I told them last time I almost didn’t get my appointment because I didn’t have it. The attendant said they changed …
In March, I made an appointment for a urogram. A scheduling person told me I had to drink 40 oz. of water half an hour before the test. When I arrived to the lab, they told me they couldn’t do the test because I hadn’t done a blood test. …
This was my first time visiting community radiology and I was very impressed with their professionalism and caring nature. I arrived early to fill out the required paperwork and was called into the diagnostics room right on time. Amanda …
My tech was kind and courteous. Did the IV easily. I had results before 6 PM from my doctor. I had the Cat Scan at 3:00. That’s fast. If I had to I would use them again
Staff was courteous and friendly. Provided good instructions and took care to be gentle with me. I came in for a mammogram and chest xray and was in and out within 20 minutes. I requested a copy of my images which was handed to me within a few minutes. Thank you for the wonderful care
This radiology in Rockville, denied my ultra sound, my doctor ordered due to me having to bring my disabled son. I’m a single parent, no child care, no family help locally, and he is homeschooled due to disabilities. So, I’m was denied …
The front desk personnel that checked me in is pretty rude and unprofessional. She interrupted when I was speaking and said she doesn’t have my physician’s info, turned out she has it. I have no idea why she seemed so angry. I won’t judge …
Appointments were easy to make and patient prep instructions for each procedure was very detailed. Precautions taken for pandemic safety was very thorough and much appreciated. Staff was very professional and friendly. All technicians were professional, polite and knowledgeable about the procedures.
First, the positive, I was taken in on time to have my annual mammogram performed. Now the negative — I was taken past the dressing rooms directly into the imaging room and instructed by the two young women technicians to undress. …
The office was able to schedule me within days where other Radiology centers in the area couldn’t offer me an appointment for a month. The front desk staff was warm and helpful both over the phone and in person. Wait was minimal, the …
It was easy to make the appointment and to enter the pre-visit info online. The office is pleasant, and my test was begun at the appointed time by a very nice, reassuring tech.
Very easy check in process, kind friendly staff. The office is very clean and tidy. Social distancing measures are clearly marked. The tech who did the procedure was very nice, gentle & courteous & respectful. Took no time at all, I was in and out in less than an hour. Great experience with this Shady Grove Rd location.
I was informed that my appointment was cancelled when I arrived at the office due the insurance hasn’t been approved yet. They said they called me but I didn’t receive any calls.
A little disappointed that it takes 2 days for the CT scan images to be processed especially in the year 2022 almost 2023 also in the CT scanner room you can see the ceiling tiles all damaged from mops would feel better if it was cleaner or at least replaced
This is my first time to visit the Rockville site this morning, and the check-in is simple and very quick. The waiting time is short. Eileen who did my CT scan is very good. Thank you.
I got a CT scan done here and it was a smooth, quick and pleasant experience. The ladies at the front desk were incredibly pleasant. Sandy, who conducted my scan was just sweet as pie! The whole visit from when I parked to the completion of the scan was 20 minutes. I absolutely recommend them for any radiology needs.
While it is obviously a very busy office, I never felt like I was being rushed along in the process of getting my scan. I was treated courteously and professionally, and the technician explained the process thoroughly. (I’ve had the …
Prompt and friendly service. Was in and out in no time. It’s refreshing to be able to get in and out of a doctor’s office in a timely manner. Would certainly recommend
I have been callling and calling no answer also they know my case and to charge my lawyers now my credits being hit are you guys fr you know who to charge and you signed on it your sending it to collections now
Worst service and Very bad experience, there is no enough technical persons, to handle the patients, they are keeping patients to wait very long hours. Poor management- Never recommend this place
I walked in and met a knowledgeable and pleasant receptionist. Then I waited only a couple minutes before I was taken back for X-rays. The tech was just as pleasant and efficient.
I was in pain and had much difficulty to get on the table or turn and I kept saying so. Although I didn’t ask for help, I kept hoping that the young technician lady would offer help for example hold my hand, etc… but no offer was made!
I had filled the info online. They printed a copy for me to verify once I got there. Staff is very friendly. The tech worked efficiently & I was out of there in good time.
Thank you!
Appointment scheduled promptly and all staff were very nice and very efficient. The technician, Chris, was outstanding! He clearly knew exactly what he was doing and made me comfortable both physically and emotionally throughout my procedure. Thank you Chris!!
My mother had a mammogram last month with CRA. She has medicaid. but CRA sent her a $50 bill. I called Maryland Physicians Care Medicaid to ask about this. The rep called Denise in CRA to tell her CRA cannot bill medicaid patients. But my mom still got the bill.
CRA Rockville should be avoided. Seen 10/5/2022 4pm. They violated Americans With Disability Act and Affordable Care Act sect 1557 and other regulations by failing to provide access to qualified interpreter service-a young staff woman …
I had an MRI on 7/8/22, the facility was nice and I was in and out easily. They get their money upfront and won’t provide service until they get their money so I did mention to them that I want to ensure it’s claimed to my insurance company …
Seamless, prompt, professional service across the board. CAT scan experience & equipment first rate.
I was not prepared by Chesapeake Urology for a contrast test with iodine, but the technician at Community Radiology assuaged my concerns
Very pleasant experience from scheduling through appointment. I was in and out in no time. Very professional staff. Explained the procedure and answered all my question.
This place is beyond disorganized. I had a 7:45am appt and arrived at the location to a closed facility. No one showed up to open the doors until 8:15am. …
The lady that did my ultrasound was not caring at all— I explained i didn’t feel well and i feel like she kind of brushed me off. Despite explaining how important this appointment was it didn’t seem like she wanted to share any details with me.
My adult daughter and I have used the Rockville CRA location multiple times. We’ve booked appointments and done walk-ins. Each time, we were treated with kindness and respect from the receptionists and technicians alike. Their online system …
It was easy to make appointment online, after activated my account. After making appointment, I instantly received a confirmation text message. I also received two reminder text messages to invite submission of paperwork in advance. I …
I have been at this location previously and I am sad to say that your front desk is actually in shambles. I spoke to 3 people on the phone prior to my schedule MRI (which was cancelled) but I was TOLD that I could go ANYTIME to get a foot …
Fast and convenient! Not the friendliest of staff but provide adequate customer service.
My first time at this facility. Everything seemed to go well and my tests were done without drama. I will return to this facility in the future.
The wait time was reasonable and the technician was very friendly explaining in details what to expect
They give detailed instructions on what to do to prepare and they gave me a informative rundown of the process.
The lady who is doing the ultra sound is friendly and helpful. I came a little early and waiting time is short.
The staff is professional and the person who did imaging was gentle and gave clear instructions.
The technician was absolutely outstanding. The front desk ladies are very professional and helpful
Quick, efficient and friendly staff. I will return for future visits and I would recommend to others.
I got to my 9:30am appointment on time, I sat in the waiting room for 1.5 hours, wasn’t seen until 10:55am. Which is the most ridiculous wait time I’ve ever seen.
This whole process from walking to walking out with no appointment took less than 15 minutes. It was quick and easy!
Friendly staff. Appointments handled timely. Very positive experience.
Community radiology is always very helpful and professional! Shout out to Tesfa who is kind and willing to make u comfortable.
This location is consistently amazing! Timely, friendly and professional personnel, and conveniently located, are just a few ways CRA Shady Grove is excellent!
Convenient parking. In and out in a timely manner. Professional and courteous staff. Bravo.
Everything ran to schedule and everyone went out of their way to make sure I was comfortable and aware of what was going on
They are very friendly and efficient from the beginning to the end. Thank you for all excellent services.
I had an excellent ultrasound technician who explained the test and made sure I was comfortable during the entire test.
the exam was on time, no waiting time. The technician who did my MRI was very friendly and professional. He addressed all my questions and concerns.
The frontfdesk staff was very helpful and courteous. The radiologyrtechnician was very nice as wrllwand made the whole proceedure comfortable.
Great experience. Very courteous and professional staff. This is my second time there.
Fast, friendly, and answered all my questions. Check-in was a breeze, too.
My Radiology Technician was super professional and helpful! Administrative staff was good too!
No appointment needed for my x-ray. Was out of there in about 40 mins with a CD for my doctor. Very pleasant staff as well
Staff was friendly and office was clean. Service was quick considering I was a walk in.
5 star
Without an appointment, I was in and out in no time for an x-ray. The office staff was very nice and efficient. Thank you!
Late hours were great to accommodate my schedule.
Quick and polite staff had me in and out promptly for my MRI. MRI was large enough to not feel squeezed and trapped.
Quick and easy, test. The associates that work with you are very professional, they get you in and out so you have the rest of the day to yourself, I love it
The MRI staff was excellent especially my technician, he was professional and caring. He explained all the steps of the test from the beginning to the end.
Very professional, knowledgeable and welcoming. Highly recommend. Great location off of Shady Grove and 270 – easy to get in and out.
Greetings great! Clean snd very friendly and professional service! I highly recommend this place.
Fast, friendly service. In and out in a jiffy. Customer service and technicians very polite and professional.
I like this place very much; people are very nice; they Work fast and effectively and I would gladly return.
Our experience was excellent. Mandy the radiology technician was excellent. Thank you for your help. Mrs. Seltzer.
Always use CRA. As far as i am concerned its the best in the business. Everyone is always professional and personal and helpful. I would highly recommend them. 😉 …
Everyone was friendly and made me feel comfortable. I went right from the ultrasound to the x-ray, and then I was done!
It was a very pleasant experience. Everyone was courteous and helpful and efficient.
Rockville, MD location was EXCELLENT! Staff was friendly, quick & efficient! I was in & out of my appt. w/in 15 minutes.
Went to the Rockville location without an appointment. The staff was professional and very efficient. They performed the x-ray as ordered, and I was on my way.
• In/Out in timely, efficient fashion …
• Check in quick and easy – I was early and
ahead of the morning crush …
Very friendly staff, I was in and out with absolutely no long waiting time.
I went to CRA as a walk-in, for a foot x-ray. The woman at the desk who did the intake was great — professional, pleasant, and efficient.
Helpful and knowledgeable staff
Everyone was very professional and efficient. The doctor took his time and was very thorough and explanatory. I would recommend them to everyone!
Walked in, no appointment—got an x-ray in 15 minutes. Very courteous, professional and efficient. Can’t ask for more than that.
Wonderful staff . Very kind and knowledgeable
Special thanks to Jackie the MRI queen who was awesome , kind and helpful
It was great the people there are really friendly and greeting. It was really quick and I didn’t have to wait a really long time.
Went in for an ultrasound. Staff was very friendly and helpful. Ultrasound was a comfortable experience thanks to the techs professionalism. Would recommend.
Awesome experience at Community Radiology Associates!! They were very prompt well organized and very helpful.
The staff was very professional and efficient – covid safety measures were reasonable and taken seriously
Staff was very professional. Although it was a busy time of the morning they got us in and out promptly!
The folks at the front desk were very friendly and efficient. I was called back very quickly and the tech was great.
Friendly and knowledgeable staff at the Shady Grove Location. Would recommend and visit for futures scans.
Very kind people, especially Ashley. She gave me the neck jewerly. (She knows what im talking about 😊) Also the the black lady at the desk. Sorry i did not get her name. …
Friendly staff. Easy process checking in and for getting an x-ray. Nice setup for social distancing.
I’ve had a lot of x-rays, CT scans, MRIs done over the years. Community radiology has always been a good experience from start to finish. I’ve been to Seven Locks and Shady Grove locations. Recommend both.
Great efficient team that makes getting an MRI easy ! They walk you thru the process ! I would come back again ! But I hope I do not have too !
The staff at the front desk and the technician who did the screening were all very skilled at their jobs, helpful and friendly. I’ve would definitely recommend them to others.
Friendly and very good customer service. I was waited on quickly without an appointment. Great job
Everybody at the Rockville Imaging Center is always so nice and helpful. They were very busy yesterday and it didn’t effect their kindness one bit.
MRIs are not fun, but the tech made it as comfortable as possible and answered all my questions.
Community Radiology made it so easy! No appointment necessary for an x-ray. The wait time in the morning was minimal and everyone I encountered was so kind.
I received the best service today from Community Radiology Association on Shady Grove Rd., in Gaithersburg, MD The staff was very professional and caring to my needs ❤
Personnel were very friendly, efficient, and followed covid19 guidelines. Great experience overall!
Very friendly and efficient staff. I was in and out in just 20 minutes! The results will be available to my doctor on line soon .
Everything went smoothly. The technician who performed the mammogram was excellent. There was practically no wait. I always have my studies done there.
Today was a good experience having an MRI. I was given instructions in dressing room
In exam room, techs asked me reason for exam, then explained each step along the way. I had an appointment and waited minimal time.
Good staff, not a long wait. The only comment I would make is you should not be able to talk on cell in waiting room. Very noisy and disyractive.
My name is Ahmad, the radiologist who called upon my family member who has limited English ability was questionable. The radiologist asked my family member to ready her self for the x rays, my family member understood but the radiologist …
Front desk was very nice and knowledgeable. The tech made sure I was calm and comfortable. Would definitely recommend this location to other people!
Fast and efficient which I greatly appreciate. The staff was also very courteous and explained everything that needed to be done.
Took my husband for his CT Scan. Everyone was polite, quite attentive and patient with him. We did not have a long wait. Thanks!
Staff is professional, friendly, and gentle as needed. Facility is clean. I wouldn’t hesitate to return or recommend this site for mammograms and ultrasounds.
I had appointment today at Community Radiology, and was very pleased with employees attitudes, very polite and very helpful. Appointment was on time. The only additional time I spent, waiting to for disk to be ready for pickup.
Person at check in was not pleasant
Technical and Professional Services are good.
There should be a notice to inform patients to sign in first, then sit down to wait until the receptionist calls their name.
Very pleasant experience. The person on the front desk was courteous, and the lady who performed the exam was really sweet.
The Service was great. I was greeted with a smile at the front desk. Everything was explained in detail. The technicians were friendly, courteous and professional. I would recommend Community Radiology.
If I can give 0 star, I would like to do that.
The technician fail to do the IV injection of contrast for brain MRI, and cause extra pain on my arm for several days. While, they still charge me the fee of contrast injection, just because I didn’t complain on site. Speechless!!!!
Dr. Caroline Pirtle is highly professional, very patient and such a nice person. I’m very satisfied with her service.
Best regards,
Boris.
My husband, Bob York, was very impressed with Community Radiology and with the Tech. (Sorry can’t remember his name). He was very good with Bob and that made me happy because he’s such a big man. …
Process was effective and people were efficient. Could have felt a bit warmer and personal at the intake desk, but was a good experience overall.
The staff was extremely helpful! I felt very comfortable and everything was handled in a very professional manner. I would highly recommend them!
Their attention was really good and all the staff were friendly and helpful,I would gladly recommend to anyone that is in need of their services,thank you so much to all
Everyone was cordial, polite and well trained. Both procedures were done with a minimum of wait time, and the facilities were clean and well organized.
The facility and the people who work there were excellent. The appointment took place on time, and the technician was both skilled and very friendly.
Great and friendly place.
Very friendly and professional staff.
The experience was above and beyond my expectations. The staff was most efficient and courteous . It is a pleasure to encounter this level of care and professionalism.
Many thanks!
The staff member who checked me in was very kind, and Amanda, who did the ultrasound went above and beyond to make me feel comfortable and explain the results. I will definitely go back the next time I need imaging.
The staff was very professional.
The service was quick and efficient. The place was clean, organized and welcoming. The staff members were kind, courteous and professional. It was a positive experience.
They did a great job making me feel comfortable and the tech that I worked with was really wonderful.
Quick and thoughtful even when busy.
The technician was efficient , effective and very good at their job.
Technician was also very courteous.
Very professional yet pleasant staff from sign-in to administering of required testing. Office and testing area very neat and clean. In fact, I will definitely return to their offices for any further required testing
My wife made an appointment where she asked if the group was in network for our insurance. Community Radiology Associates said yes they are in network. We also saw them as in network on our insurance website. But now we get the bill and …
It’s been close to 20 years since I’ve been seen at Community Radiology. What a laughter seeing my old address before my second son was born. Good customer service and fast out come. I will be returning before another 20 years go by.(smile).
Honestly, I was surprised to see how efficient the ladies who handled my appointment, the forms were already filled all I needed to do was to answer few questions and I was done few minutes later a lady called and took me in for my CT Scan …
There was barely a wait on the appointment line. I was able to be seen the same week. I was in and out in less than 1/2 hour on the day of my sonogram. I wish all medical appointments were like this.
I was a walk in client and was called very quickly for a chest xray. In and out with no problems. Staff courteous, location near my home, plenty of parking, overall great experience.
I am fortunate to be Dr. Behram Dalal’s patient at Twinbrook Dental Center for more than 20 years. I find Dr. Dalal not only as an exceptionally qualified dentist, but also a very trusting and kind human being. It is because of Dr. …
I was surprise when I was told that the office accepted walk-ins. I was quickly seen by the technician and her instructions were clear and on point. This was my first visit and I was please with the service. If radiology services are need in the future this will my first stop.
I had a great experience getting a mammogram done at the Rockville location. The technician was knowledgeable and kind. I was seen at my appointment time and everything went smoothly.
The staff at Community Radiology (CRA) in Rockville were professional and efficient. I was in and out in about an hour. The gal that performed the ultrasound was so good and she put me at such ease, I fell asleep during the procedure! I’ve been to other CRA locations but think the Rockville office is the best!
Had my first MRI. The technician was very professional and patient with me. The front desk was very polite and helpful. This is my go to radiology center! Always a pleasing experience with them.
I arrive two hours early and they were able to see me on time at 7:00 pm The bed was too hot it began to heat up my buttocks all in all the service was good !
The technician was very nice. She walked through everything for me before she did anything. I would definitely go back
First rate customer service. Valencia and Gisela were great. The radiology tech was terrific, too. Full waiting room yet very little wait time even though I was a walk-in.
I had a good experience at the location my wait wasn’t too long for my appointment to have my mammogram I would like to say the mammogram lady really hurt my breast squeezing them and that machine I thought it was really unnecessary for her …
When I called to Shedule a sonogram, I was told I have to Wait 5 business day. I explained that I shouldn’t becaus I have 2,insurances not requiring waiting period, but she insisted. I Called my insurance and confirmed my reasoning. Called back and made my appointment. Front disk should be more knowledgeable.
Great customer service! People there,Valencia in particular, were so kind helpful and just plain nice. I really appreciate them making a medical test an easy and positive experience.
Well-Organized. pleasant staff.
I had scheduled an MRI 2 weeks before my appointment date. I was not informed that a prior authorization would be needed. 3 days before my appointment, I received a call from the prior auth department that my doctor had to provide a medical …
Staff was very nice and good at their job. Made me feel very at easy.
Quick, efficient and clean. After I walked in and saw a full waiting room, I checked the wait time with the receptionist. Her prediction of 20 minutes was exactly on target.
The ladies at the front desk were in a bad mode, I didn’t want to get a CD mamogram, and they didn’t ask me, and the technician didn’t ask me either, I had to ask the technician, so I almost got something that I didn’t want. And on my way …
My radiology tech was incredibly kind, professional, and accommodating. I arrived early and was taken back early which was great. Would highly recommend this location.
I got there early, had to drink that nasty tasting white bottle stuff. Once I got to go in to get the CT scan everything went quickly. Just remembered that you will need a bathroom very soon afterwards because the white bottle stuff you drink doesn’t want to stay in you.
Staffs are friendly and competent. My scan started on time and i got detailed instructions at each step.
An overall great experience. I didn’t have an appointment and was basically in and out. The only reason I took a star off is the awkward changing situation (basically changing clothes in a small room with a curtain off the hallway).
Mandy was my technician, and she was so wonderful! Wish I had another reason to come see her, and the front desk staff was also very kind! Love this location
I needed an Xray and found this place thru my health plan. I read the reviews and reviewed their website. Clearly on the website it says you can make an appointment for an Xray. I phoned and was told they do not accept appointments and …
Community Radiology was prompt and efficient. The technician who did my ultrasound was professional and friendly. I also felt safe regarding Covid precautions.
Just had a great experience at Community Radiology. We walked in to have my daughter’s hand x-rayed and were seen quickly. Plus, the technician was great with my daughter. Would definitely recommend them.
Great costumer service thanks you from desk and assistant very polite
I had a terrible experience. My original appointment was set for Tuesday September 22. The office called us on Friday September 18 to reschedule our MRI for Sunday September 20 for 7:30 AM. We arrived there on Sunday at 7:00 and there was …
Excellent service. Very helpful. Even fell asleep during the test. They made it fun! Which you don’t see enough of these days. I’ll recommend “Community Radiology Associates” to anyone who’s in need of there services! CH.
Wait was within reason considering its The Covid 19 era. Taken back by the technician herself to the ultrasound room. Very capable and kind during the procedure. I’d recommend CRA again.
I had a short wait, then filled out some paperwork. Almost immediately the CT scan technician came for me. She answered my questions and then ran the tests. All went smoothly.
I arrived but forgot my prescription. I thought it would be a hassle but they said my doc could send it in. Then I called my doctor and there were further problems with the doctor’s office which CRA found a way to resolve. …
Wonderful experience there, they were very helpful. Especially, Theresa the office manager, she went above and beyond to help us.
It was professional, quick and easy.
Pleasant technicians. The dexascan tech in particular went the extra mile to help me physically since I am handicapped and was even mindful of not causing me extra pain. The mammogram tech could have been more helpful & less cold. The only problem is that the front desk takes too long with the paperwork and everything falls behind.
The waiting room experience is AWFUL. The systems kept going down so I had to wait around at the front desk while the receptionist rebooted over and over – meanwhile, the other receptionist went on and on about how she hated the work. I …
Prompt service. The best part was the tech. He was very kind and considerate. He kept me informed throughout the exam and I really appreciated the care and concern he showed for my comfort.
Welcoming was good. Polite and timely.
Taken back for x-ray in a short amount of time. I have used them before and return as needed. Thanks. John L.
My experience today at Community Radiology Associates, Rockville, MD, was very positive in that I was promptly checked-in by one of the receptionists and I was called in for my scheduled test very close to my appointment time. The …
I was told to arrive early. Which I did. 15 mins before my appt. time. However I was called late. Only after I asked the receptionist why I hadn’t been called. To which she replied: It’s only been 5 mins. And proceded to argue with …
Everyone was friendly and welcoming. The whole process was explained and they made sure I understood. They didnt rush through things and made me feel calm and comfortable.
Always great experience stuff very friendly
The ultra sound technician was very nice and careful not to cause me much discomfort. She was excellent . They were running a little behind schedule because a technician had not shown up for work .
I got my exams very fast
Spoke to the rudest woman today when setting up a ct scan. I was already upset and scared and the whole call she was extremely rude for no apparent reason. I never complain but she should be trained again if shes going to be serving patients that are already having a bad day!
Awful frontdesk
Avoid it at all cost. Very unpleasant, highly unmotivated. They were going to refuce to service a mother with 3 kids on hands including one infant, and one girl …
For my first time, my experience was very positive. Staff was pleasant and patient. I felt comfortable and assured of my care. April who assisted me made a painful test tolerable. Thank you
It was overall a good experience. My only issue is that they need to provide headphones that work properly and they should offer a small break in between the images. I had to cough and could did not have even a second to get it out. I was fortunate to not have jerked and ruined an image, which would have had to be redone.
This was my first visit to CRA. I had a very pleasent experience with the visit. The waiting was not long. The technician is extremly nice. She was extremly polite, attentive, and showed great care about patient. This is my best experience with an ultrasonic exam.
The people that work in the office (Shady Grove Road, MD) are really nice, professional and courteous. The treatment they gave me was excellent. The customer service over the phone (the 888… number) is bad, the person who answer was rude and sent the wrong personal information to the office where I had my appointment.
Waiting room and dressing room could use some sprucing up – both smelled a little. The mammogram technician was amazing and really put me at ease.
The waiting room is not very comfortable – would not take much to make it seem a little more homey
Wonderful staff members, very pleasant demeanor especially the technician who performed my Ultrasound. She took the time and patiently explaining to me what she was looking for in the exam. …
I was a little skeptical at first because the first impression isn’t the best. I wasn’t greeted when I came in and the names of those that signed in before me were displayed on the clip board for anyone to see… …
The second lace was safe and clean. The technician was very nice and professional . All together I am very satisfied with my experience with CRA.
Armen Simonian
Front office staff were nice and I was called back for the scan within 10 minutes of my appoitnment. The technician was very friendly and knowledgeable. She thoroughly explained the process each step of the way.
The staff was friendly and courteous and put me at ease. I had some anxiety about 3/4 of the way through and the technicians stepped in, calmed me down and I was able to finish the procedure. I’ll return to this office if I ever need followup MRI’s.
Every part of my visit was efficient and pleasant. I felt comfortable with the measures the office took during the Covid-19 pandemic except that there was no hand sanitizer in the waiting room. I recommend the Shady Grove office.
Using the check in kiosk was a little strange at first but I quickly got the hang of it. All of the employees I encountered were very nice especially my phlebotomist Esmeralda. My blood draw did not hurt a bit.
Got to location after the X-ray department closed. The tech agreed to stay late to fit me in and did a very thorough imaging. She was also very suite. The check in administrator quickly finished the paperwork and insurance info. Entire office was kind and efficient.
I called ahead and was told there was only a 10 minute wait for a chest x-ray. Got there within 15 minutes and had to wait nearly an hour. The good news is that everyone there was pleasant and professional, and I felt perfectly comfortable with the tech who took care of me.
Great experience overall, slightly disappointed that I was instructed to arrive at 7:45am for a 8:00am appt but they didn’t open their doors until almost 8am. Otherwise the front desk personnel were polite, efficient and the radiology tech was polite, knowledgeable and quick. Clinic was clean and organized.
Everyone who I came in contact with was so pleasant and helpful. My test ran smoothly and stresss free. The lady who did my ultrasound was so sweet, made me feel comfortable, and was efficient. They gave me a heads up of what to expect and …
Had an appointment on a Saturday. It was pretty empty when I arrived. As i walked to the counter, i noticed two female workers gossiping and giggling, as i approached they stopped and took my information. The black female employee told me …
There was a little snafu with my first appointment…not enough time was allocated, so I had to reschedule and come back. Other than that, it was great! April was AWESOME and very helpful and the front desk staff was friendly.
This place was so disorganized we called to ask about their hours, and were told they opened at 7 and we didn’t need an appointment because the Rockville location allowed walk inns. First lie, if you are getting an X-Ray the tech arrives at …
My first mammogram. Thank you Flor, your work is impeccable. A very great and excellent experience, Flor, the Radiologist, was very knowledgeable and gentle. From the reception to the back very professional and attentive personnel. Thank you so much
Fast check-in using great Covid protocol. Was seen in a timely manner, received disc for Dr and receipt for payment via email prior to leaving. Very efficient.
I don’t recommend going to the CRA (Community Radiology Associates). Here is why.
1. Not reliable service. I have been having a kidney stone in my right kidney …
Very fast and efficient. I had an appointment at 730am, for 3 different services. The paper work and services were all done within 45mins. In addition, all the staff members are nice. Will definitely go back
Everything was great until the very end. Front desk staff and techs were all professional and all went smoothly. At the end I asked for 2 CD’s with the results. Tech said no problem. Front desk staff said take a seat and they will call …
Wonderful radiologists! I came in for an MRI in the evening and the whole staff was kind, welcoming and very professional. Wait time was decent compared to other places, but an extra couple of minutes is worth the wait for the great service that they provide. I wish others can have the same experience here as I did.
Was easy to make an appointment. Today was promptly seen at appointment time without delay. Technician was cheerful and helpful. Clean and tidy changing areas and procedure rooms.
My mammogram appointment was at 11:00AM. I was seen by 11:05. The radiology technician was very professional, kind, gentle & compassionate. I would highly recommend CRA to anyone.
It was a very bad experience. Firstly, I had to go on two days for a single ultrasound. On first day I was guided to a wrong office. After moving to the other office I was told I have come without eating and drinking. Though during …
The scheduling system call center they have is terrible. Then when things get resolved so you are less to believe, they do not schedule you at the center you requested. Worse post is that you don’t know that until you arrive at the wrong …
The technician was absolutely amazing! Her name was Erika L. friendly, efficient and extremely professional (wasn’t rushing or skimming through Covid procedures). She was sanitizing the equipment as she went on. Definitely recommend community radiology!!
Quick check in process, easy to understand and clean waiting room. I was a little nervous going in to my appointment this morning but the technician helped me relax and instructed me well on what to expect.
I recommend it.
The staff (Front Desk) and Technician are very helpful and welcoming. The process did not take long since the technician who took care of me during the radiology has expertise in her field. I am very happy with my experience at Community Radiology at Shady Grove Road.
The staff are friendly, efficient and make you feel like they care. They take the scare away from having services performed. I will alway use CRA.
Intake staff were a bit rude and dismissive. They had confusing orders which may have contributed. Just felt like I was on an assembly line being pushed through. Not terrible but typical poor DMV customer service.
Went for maternity ultrasound. Staff was, overall, very friendly and helpful at this location. Not much by way of explanation of what we were seeing, but a good experience getting the ultrasound anyway. …
Everyone was very nice & efficient. The ultrasound technologist was very knowledgeable, explained everything.The waiting room was completely full. And I overheard the staff tell another person that appts were “double booked “. I could …
Totally professional patient care! Thank you.
This is an awesome radiology facility. The staff are fast, friendly and proficient. The facility ( on Shady Grove Rd, Rockville ) has state of the art machinery. I had both a mammogram and a bone density scan that took just 1 hour 10 …
I scheduled an appointment for a second mammography here. Unfortunately I took the wrong exit and could not find parking so I was late. Without hesitation the woman at the counter said I had to reschedule. I explained that it was urgent I …
Terrible service! I scheduled an appointment 2 weeks ago, called 4 hours prior to my appointment to confirm the date and the time. I got there 15 minutes early. Patiently, I waited 40 minutes and I noticed that people who didn’t have an …
I am a physician who has been sending patients to CRA for years. Over the years I have noticed a deterioration of the quality of their imaging reports and their customer service. It is not unusual for the radiologists to make mistakes on …
I was referred to Community Radiology by my physician. Making the appointment was easy and prompt. Filling out forms was uncomplicated. My visit was on time, staff was pleasant and informative. Facility was easy accessible and easy to …
Quick and easy, at least for me. A lot of people were coming in without appointments, which I found strange. My tech was very pleasant and efficient, and my scan took much less time than she expected. Front desk people were harried, but …
Very friendly and efficient staff, clean facilities, short waiting time to schedule and to complete the test. Easy online check-in, contactless process with appropriate COVID-19 precautions. Have been using this location for years and can highly recommend.
I was impressed with the all the aspects of my visit. The check in very easy and quick. The specialist who did my test very professional and friendly. She took time to explain the process and made me feel very comfortable. I’d definitely recommend Community Radiology Associates.
I had a very good experience with my MRI procedure this morning. The staff was pleasant, made me comfortable on the table and the tech answered all of my questions when the scan was completed . The visit went very quickly, other than the …
Ms. Flor, the mammogram tech put me at ease & treated me with respect.I had put off this annual exam for years due to mammograms that were painful years ago in Ohio. Times have changed and so has the 3D mammogram process. I highly recommend this facility and Ms. Flor.
Customer service was great, my Appointment was 2:45pm and was told to arrive 15min early. So i came at 2:15pm to check in to make process easier and fast. But it did not matter i still did not get seen until after 3pm .
Otherwise there a good crowd.
Because the young lady at the front desk was rude and inflexible in dealing with the patient ahead of me, her behavior set the tone for my visit and it was not a favorable experience. The day of my appointment was dreary and rainy and my …
Was a hassle and stressful situation with their call center/scheduling. I received different information each time I called about walk ins for a chest x-ray. I ended up making an appointment after being denied a walk in after calling the …
The front desk employees at Shady Grove location were beyond rude, lazy and ignorant. 7/12 (Monday) around 4 pm, 4 people were there but only one person responded to a client/patient. The person on the left desk received my ID and …
I arrived 30 minutes early as requested. I had to wait one hour past my appointment time before I was taken. Nobody explained why or what the problem was. Once the procedure started the technicians were very nice and fortunately offered me a blanket because it was very cold.
I had several scans done at this imaging center. A few of them in 2020. The place is always clean and the staff is friendly, which couldn’t be easy under the circumstances… I liked the COVID-19 related changes that they have made so far – …
Check in was cordial and quick. The radiologist was friendly and comforting. I hadn’t had an MRI in years so it was nice that he explained what was happening in great detail. He talked to me throughout the imaging letting me know what was …
I have an appointment for a 9 AM mammogram today and I was out the door by 9:15. Everyone was very friendly and helpful and I was made comfortable by my technician. The process has gotten so much better over the years and if you have a calm …
Very friendly, courteous, and professional staff, both at the front desk and technicians. Everything was simplified to perfection. The form did all the work for you, just needed to verify a few things and check a couple boxes. Including …
I use Community Radiology due to my insurance, but I have used them for many years, and they have been pretty good. Technicians are very friendly, you received a good service and a good care. The only thing that sometimes bothers me us that …
Staff were very professional and acknowledged every person llama llolpp
This experience was a million times better than my last. I brought the form for my treatment and they said the didnt need it. I told them last time I almost didn’t get my appointment because I didn’t have it. The attendant said they changed …
In March, I made an appointment for a urogram. A scheduling person told me I had to drink 40 oz. of water half an hour before the test. When I arrived to the lab, they told me they couldn’t do the test because I hadn’t done a blood test. …
This was my first time visiting community radiology and I was very impressed with their professionalism and caring nature. I arrived early to fill out the required paperwork and was called into the diagnostics room right on time. Amanda …
My tech was kind and courteous. Did the IV easily. I had results before 6 PM from my doctor. I had the Cat Scan at 3:00. That’s fast. If I had to I would use them again
Staff was courteous and friendly. Provided good instructions and took care to be gentle with me. I came in for a mammogram and chest xray and was in and out within 20 minutes. I requested a copy of my images which was handed to me within a few minutes. Thank you for the wonderful care
This radiology in Rockville, denied my ultra sound, my doctor ordered due to me having to bring my disabled son. I’m a single parent, no child care, no family help locally, and he is homeschooled due to disabilities. So, I’m was denied …
The front desk personnel that checked me in is pretty rude and unprofessional. She interrupted when I was speaking and said she doesn’t have my physician’s info, turned out she has it. I have no idea why she seemed so angry. I won’t judge …
Appointments were easy to make and patient prep instructions for each procedure was very detailed. Precautions taken for pandemic safety was very thorough and much appreciated. Staff was very professional and friendly. All technicians were professional, polite and knowledgeable about the procedures.
First, the positive, I was taken in on time to have my annual mammogram performed. Now the negative — I was taken past the dressing rooms directly into the imaging room and instructed by the two young women technicians to undress. …
Omar thoroughly explained and walked me through the process, a real pro.
The office was able to schedule me within days where other Radiology centers in the area couldn’t offer me an appointment for a month. The front desk staff was warm and helpful both over the phone and in person. Wait was minimal, the …
It was easy to make the appointment and to enter the pre-visit info online. The office is pleasant, and my test was begun at the appointed time by a very nice, reassuring tech.
Very easy check in process, kind friendly staff. The office is very clean and tidy. Social distancing measures are clearly marked. The tech who did the procedure was very nice, gentle & courteous & respectful. Took no time at all, I was in and out in less than an hour. Great experience with this Shady Grove Rd location.
I was informed that my appointment was cancelled when I arrived at the office due the insurance hasn’t been approved yet. They said they called me but I didn’t receive any calls.
A little disappointed that it takes 2 days for the CT scan images to be processed especially in the year 2022 almost 2023 also in the CT scanner room you can see the ceiling tiles all damaged from mops would feel better if it was cleaner or at least replaced
This is my first time to visit the Rockville site this morning, and the check-in is simple and very quick. The waiting time is short. Eileen who did my CT scan is very good. Thank you.
The appointment went great. Alana was a great technician which made up for the front desk. …
I got a CT scan done here and it was a smooth, quick and pleasant experience. The ladies at the front desk were incredibly pleasant. Sandy, who conducted my scan was just sweet as pie! The whole visit from when I parked to the completion of the scan was 20 minutes. I absolutely recommend them for any radiology needs.
While it is obviously a very busy office, I never felt like I was being rushed along in the process of getting my scan. I was treated courteously and professionally, and the technician explained the process thoroughly. (I’ve had the …
Everyone was very kind , courteous and respectful. explained the procedure and answered my questions .
Staff and technologist were kind but I waited for 1.5 hours before I went back. Very long delay.
Awesome CT scan procedure due to the new equipment and technician with a wonderful bedside manner!
I had a great experience throughout the whole visit. Very efficient.
Prompt and friendly service. Was in and out in no time. It’s refreshing to be able to get in and out of a doctor’s office in a timely manner. Would certainly recommend
Great job. Very convenient. Staff members were very pleasant.
I have been callling and calling no answer also they know my case and to charge my lawyers now my credits being hit are you guys fr you know who to charge and you signed on it your sending it to collections now
Best service from the front desk to the back operation. The tests were done quickly.
Very professional and efficient reception area; short waiting time. DEXA technician was pleasant and professional.
Worst service and Very bad experience, there is no enough technical persons, to handle the patients, they are keeping patients to wait very long hours. Poor management- Never recommend this place
I walked in and met a knowledgeable and pleasant receptionist. Then I waited only a couple minutes before I was taken back for X-rays. The tech was just as pleasant and efficient.
I was in pain and had much difficulty to get on the table or turn and I kept saying so. Although I didn’t ask for help, I kept hoping that the young technician lady would offer help for example hold my hand, etc… but no offer was made!
I had filled the info online. They printed a copy for me to verify once I got there. Staff is very friendly. The tech worked efficiently & I was out of there in good time.
Thank you!
Staff at Community Radiology are very efficient. Appointment was on time and I was in and out within a 1/2 hour.
Appointment scheduled promptly and all staff were very nice and very efficient. The technician, Chris, was outstanding! He clearly knew exactly what he was doing and made me comfortable both physically and emotionally throughout my procedure. Thank you Chris!!
They was very polite efficient and very little wait time to do a chest x-ray
. I would recommend them very highly
My mother had a mammogram last month with CRA. She has medicaid. but CRA sent her a $50 bill. I called Maryland Physicians Care Medicaid to ask about this. The rep called Denise in CRA to tell her CRA cannot bill medicaid patients. But my mom still got the bill.
CRA Rockville should be avoided. Seen 10/5/2022 4pm. They violated Americans With Disability Act and Affordable Care Act sect 1557 and other regulations by failing to provide access to qualified interpreter service-a young staff woman …
I had an MRI on 7/8/22, the facility was nice and I was in and out easily. They get their money upfront and won’t provide service until they get their money so I did mention to them that I want to ensure it’s claimed to my insurance company …
My appointment time is at 10 o’clock and I was sitting right away. The facility was very clean and the technician was excellent.
Seamless, prompt, professional service across the board. CAT scan experience & equipment first rate.
I was not prepared by Chesapeake Urology for a contrast test with iodine, but the technician at Community Radiology assuaged my concerns
Very pleasant experience from scheduling through appointment. I was in and out in no time. Very professional staff. Explained the procedure and answered all my question.
This place is beyond disorganized. I had a 7:45am appt and arrived at the location to a closed facility. No one showed up to open the doors until 8:15am. …
The lady that did my ultrasound was not caring at all— I explained i didn’t feel well and i feel like she kind of brushed me off. Despite explaining how important this appointment was it didn’t seem like she wanted to share any details with me.
My adult daughter and I have used the Rockville CRA location multiple times. We’ve booked appointments and done walk-ins. Each time, we were treated with kindness and respect from the receptionists and technicians alike. Their online system …
It was easy to make appointment online, after activated my account. After making appointment, I instantly received a confirmation text message. I also received two reminder text messages to invite submission of paperwork in advance. I …
I have been at this location previously and I am sad to say that your front desk is actually in shambles. I spoke to 3 people on the phone prior to my schedule MRI (which was cancelled) but I was TOLD that I could go ANYTIME to get a foot …