Service is terrible. Seems like I have to call every week complaining about some issue. There should be some sort of compensation for lack of service. Really thinking about switching.
Worst cable company ever don’t get there internet I would not recommend them to anyone .the guy that comes to fix stuff lies saying it’s not their fault it’s yours
Internet goes out almost daily. This is absolutely ridiculous and unacceptable. It’s not like it’s cutting edge technology, so why is it you can’t even make it 24 hrs without dropping. Wow
Worst company ever . They don’t care at all as long as their paid .and their is 1 employee that lies on customers. I’d choose another company me I’m going to see if we can get spectrum or comcast in this are cause CTS is the worst
If your job depends on internet, this ain’t it. It is unstable at best, and at worst it just doesn’t move fast enough. I expect to see a prorated bill at the end of the month!
When their system crashes you can’t even call them on the phone. Everything goes down and if they are doing maintenance they should do it in the AM hours and send out emails to let their clients know. And you can’t pay your bill online
Super Rude every time we’ve talked to them. Disrespectful to my husband after us having to go through our child being in the NICU. They will tell you one price on the phone but double it when you go to pay it. I’ll be taking my business elsewhere and definitely not recommending to anyone! 😡 …
Can’t ever get anyone to answer a phone. Called everyday for over a week to pay my bill and they won’t answer, now I’m getting a $5.00 late fee for their lack of communication skills. Looking into other options of service, I advise whoever reads this to do the same.
Probably the most inconsistent isp i have ever had. When its good its amazing, but 80% of the time you will have tons of packet loss. If not that the jitter is between 40ms up to 400ms. would not recommend to anyone that enjoys having a stable connection
The internet service offered through CTS is very spotty and inconsistent. Despite paying for high speed upload and download speeds, getting them consistently is a gamble. Service is prone to outages. If you live in the CTS service area you may want them based on price but that is really all they have going for them.
When people have a life and a job, they rely on appointments and trust that the company they have the appointment with is competent enough to follow through with it. I just took off work for two hours and the employee never showed to turn …
The people at CTS are very friendly and helpful. They are courteous and helpful with every call.
The service on the other hand is terrible. We have had this service since March …
To expensive, they charge a month in advance, plus taxes and fees are crazy. No one should have to pay what their asking.had problems with my service. When I fell behind, tried to catch up it was almost impossible. Now it’s on my credit because they charge to much. Had several outages and connection issues.
The service is fast and the majority of the time reliable. But there is no available team to take calls when closed. If your internet is out during the weekend your pretty much screwed. Also they need to extend their hours. Like today I get …
This internet service is completely unsatisfactory. You pay for a service, but only during the week. If your internet goes out on a weekend (like it is right now), no one is there to answer the phone or take care of anything. When it is …
It is hands down the best Internet in the country, if you don’t need the internet. Goes out at least once a day and of course its after 4:30 when the office closes. Not much competition available, they know it and act like it too. Wish I could dump these losers
Well very disappointed in this company been with since 2018 at 1 st really good .but I have been having issues with modem since August 2020 asked for a new one and they keep saying they don’t have any .would I recommend this cable to family …
Internet is decent maybe half of the time. Frequent drops, and if it turns off Friday after 12:00pm then you can bet you won’t have internet all weekend. It’s frequent drops cost me several letter grades in college, it also makes it …
GREAT PEOPLE AND MANAGEMENT , WHEN THERE IS A PROBLEM WITH THE SERVICES THEY OFFER , THEY JUMP RIGHT ON IT AND TACKLE IT QUICKLY , THE RIGHT PEOPLE Always MAKES A DIFFERENCE , we are fortunate to have this asset in Wayne county.
This company needs an overhaul!! Outdated services!! Never works!! Can’t get anybody on the phone!! Untimely services!! Always taking the internet services down during the day when your job depends on this internet!! There is always an …
I rely on good internet service for my online business . I review products in blog form and livestream formats . The upload speeds are bad more often than they are good and I mean really bad . Over the course of the last 2 weeks we have …
I’ve had CTS for about 3 years now, my internet goes out a lot. I am a late person I stay up late and I use the internet late. My internet speed of a night is only 1/4 of what it is in the daytime. And sometimes during the day it’s the same …
Fast and curious.
Nice and polite people
Good TV service
Good service and staff
Great service with friendly service
Great TV
It’s a good place
Very friendly and knowledgeable.
Office staff is very helpful.
Friendly staff that are very helpful if you ever have a problem.
Very happy with our service and it’s affordable.
Good
Very spotty service. The internet goes out weekly.
It’s almost impossible to get someone to answer the phone, and the service is constantly going out.
Great people here, except for one of the managers. He’s not a people person, and he like to try and belittle others.!
Things have really been messed up lately.
God this is a joke fr. Never really works if it does not for long.
Blessed to have such good service and staff.
Service is terrible. Seems like I have to call every week complaining about some issue. There should be some sort of compensation for lack of service. Really thinking about switching.
It was a nice place. the lady was very nice behind the counter, knowledgeable about their services and what teirs and plans were available.
Worst company ever as long as they get paid they don’t care about if you have service
Love this business…. They are fast to do repairs when needed. And I have very fast internet. I’m very happy. Natasha Paute
Morgan Woodward
Worst cable company ever don’t get there internet I would not recommend them to anyone .the guy that comes to fix stuff lies saying it’s not their fault it’s yours
It’s been frustrating, it’s been a week and still no internet. Everyone is friendly but service has been slow.
Internet goes out almost daily. This is absolutely ridiculous and unacceptable. It’s not like it’s cutting edge technology, so why is it you can’t even make it 24 hrs without dropping. Wow
Worst company ever . They don’t care at all as long as their paid .and their is 1 employee that lies on customers. I’d choose another company me I’m going to see if we can get spectrum or comcast in this are cause CTS is the worst
If your job depends on internet, this ain’t it. It is unstable at best, and at worst it just doesn’t move fast enough. I expect to see a prorated bill at the end of the month!
When their system crashes you can’t even call them on the phone. Everything goes down and if they are doing maintenance they should do it in the AM hours and send out emails to let their clients know. And you can’t pay your bill online
Super Rude every time we’ve talked to them. Disrespectful to my husband after us having to go through our child being in the NICU. They will tell you one price on the phone but double it when you go to pay it. I’ll be taking my business elsewhere and definitely not recommending to anyone! 😡 …
Can’t ever get anyone to answer a phone. Called everyday for over a week to pay my bill and they won’t answer, now I’m getting a $5.00 late fee for their lack of communication skills. Looking into other options of service, I advise whoever reads this to do the same.
Probably the most inconsistent isp i have ever had. When its good its amazing, but 80% of the time you will have tons of packet loss. If not that the jitter is between 40ms up to 400ms. would not recommend to anyone that enjoys having a stable connection
The internet service offered through CTS is very spotty and inconsistent. Despite paying for high speed upload and download speeds, getting them consistently is a gamble. Service is prone to outages. If you live in the CTS service area you may want them based on price but that is really all they have going for them.
When people have a life and a job, they rely on appointments and trust that the company they have the appointment with is competent enough to follow through with it. I just took off work for two hours and the employee never showed to turn …
The people at CTS are very friendly and helpful. They are courteous and helpful with every call.
The service on the other hand is terrible. We have had this service since March …
Honestly. It’s not the best. It slows down so frequently, connection drops, and affects my daily remote work. I wish ATT could cover this area. // …
To expensive, they charge a month in advance, plus taxes and fees are crazy. No one should have to pay what their asking.had problems with my service. When I fell behind, tried to catch up it was almost impossible. Now it’s on my credit because they charge to much. Had several outages and connection issues.
The service is fast and the majority of the time reliable. But there is no available team to take calls when closed. If your internet is out during the weekend your pretty much screwed. Also they need to extend their hours. Like today I get …
This internet service is completely unsatisfactory. You pay for a service, but only during the week. If your internet goes out on a weekend (like it is right now), no one is there to answer the phone or take care of anything. When it is …
Four outages in the last week alone. Two of them lasting 5 and 7 hours. I work from home. If my internet goes out I don’t get paid. …
It is hands down the best Internet in the country, if you don’t need the internet. Goes out at least once a day and of course its after 4:30 when the office closes. Not much competition available, they know it and act like it too. Wish I could dump these losers
Well very disappointed in this company been with since 2018 at 1 st really good .but I have been having issues with modem since August 2020 asked for a new one and they keep saying they don’t have any .would I recommend this cable to family …
Explain what is being billed to your customers. We can’t even understand what the charges are for because they are not labeled properly.
Internet is decent maybe half of the time. Frequent drops, and if it turns off Friday after 12:00pm then you can bet you won’t have internet all weekend. It’s frequent drops cost me several letter grades in college, it also makes it …
GREAT PEOPLE AND MANAGEMENT , WHEN THERE IS A PROBLEM WITH THE SERVICES THEY OFFER , THEY JUMP RIGHT ON IT AND TACKLE IT QUICKLY , THE RIGHT PEOPLE Always MAKES A DIFFERENCE , we are fortunate to have this asset in Wayne county.
This company needs an overhaul!! Outdated services!! Never works!! Can’t get anybody on the phone!! Untimely services!! Always taking the internet services down during the day when your job depends on this internet!! There is always an …
I rely on good internet service for my online business . I review products in blog form and livestream formats . The upload speeds are bad more often than they are good and I mean really bad . Over the course of the last 2 weeks we have …
I’ve had CTS for about 3 years now, my internet goes out a lot. I am a late person I stay up late and I use the internet late. My internet speed of a night is only 1/4 of what it is in the daytime. And sometimes during the day it’s the same …